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    TCVN 11864-2017 (ISO 18404-2015)

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    TCVN 11864-2017 (ISO 18404-2015)

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    © All Rights Reserved
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    7 views59 pages

    TCVN 11864-2017 (Iso 18404-2015)

    Uploaded by

    X800XL
    TCVN 11864-2017 (ISO 18404-2015)

    Copyright:

    © All Rights Reserved
    Download as PDF or read online from Scribd
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    TCVN TIEU CHUAN QUOCGIA TCVN 11864:2017 ISO 18404:2015 PHU'ONG PHAP BINH LUONG TRONG CAI TIEN QUA TRINH - SIX SIGMA - NANG LU'C CUA NHAN SY’ CHU CHOT VA TO CHUC KHI TRIEN KHAI SIX SIGMA VA LEAN Quantitative methods in process improvement - Six Sigma - Competencies for key personnel and their organizations in relation to Six Sigma and Lean implementation HA NOI - 2017 TCVN 11864:2047 Myc fue Loi ndi du... Loi gid thieu. 1 Pham vidp dung... 2 Tailigu vign dan 3. Thuat ng@, dinh nghia va tty viét tat .. 3.1. Thudt ng& va dinh nghfa .. 3.2 To vidt tét. os 4/"Nang lye ofa nhan sy chi chét trong méi quan he v6i Six Sigma, Lean va" 4.1. Gido dyc va dao tao 4.2, Kj n&ng va nang lye. 43 Kinh nghigm. 5 Sy tha dang cia mot 16 chire 461 v6i céch tiép can va trién Khai Six Sigma, Lean hay “Lean & Six Sigma’ . 5.1 Khai quét. 5.2 Sy théa Géng v8 chién luge Six Sigma, Lean hay “Lean & Six Sigma’ cia td chirc... 5.3 Sy thoa dang v8 cdu tric Six Sigma, Lean hay “Lean & Six Sigma” alia t& chitc.. 5.4. Sy théa dang vd c&c kf nang va nang lyr ciia nhan sy chil chét.... 6.5 Sy théa dang va cal tién li&n tye oda trén khai t6 chic... 6 Quan ly ngudn lye. 6.1 Khai quét. 8.2 Cung cp nguén Ive. 6.3 Theo d6i lién tye c&c you clu 6.4 Nhan sy chi chét... 6.5 Duy trl nang lye ota nhan sy chi chét.... 6.6 Té chit. 6.7. Duy trl nang lye aa té chic... Phy Iue A (quy dinh) Six Sigma... Phu lye B (quy dinh) Lean, Phy luc C (quy dinh) "Lean & Six Sigma” TCVN 11864:2017 Loi ndi dau TCVN 11884:2017 hoan toan tong dong wii ISO 18404:2015; TCVN 11864:2017 do Ban ky thudt tidu chudn quéc gia TCVN/TC 69 Ung dung céc phtong phép théng ké bién soan, Téng oye Tiéu chudin Bo lveng Chat lugng dé nghi, BS Khoa hoc va Cong nghé cong bé. TCVN 11864:2017 LOi gidi thigu Tiéu chun nay [am 16 nhimg nang ive can thiét d6i voi nhan sy va t8 chic trong Six Sigma”, Lean va ‘Loan & Six Sigma”. Do sy khéng ré rang trong nhigu két hop gitra Lean & Six Sigma, hign nay goi (8 “Lean Six Sigma’, tiéu chudn nay s& sir dung thuat ngir "Lean & Six Sigma’. Truéc day, khong ob tigu chudn chung vé nhtmng gl tgo thanh Bai den hay nhGng gi dug yéu edu trong t6 chirc tridn khai ablng cach tip cn nay. ‘Vi.dy, néu mOt t8 chirc quang cdo vé Bai den Six Sigma, ho 06 thé chdc chdn vd mirc 4 kh’ nding cia “Bai den” nhu thé nao"? Néu nha cung tng ndi ho dang trién khal Six Sigma hode 06 thé fa Lean, lam thé nao khdch hang 06 thd chéc chén va kha nding thye sy cla ho? Myc dich chi yéu ola titu chudn nay 1a 68 6 tre trong vige tra Idi cdc cau hdi nhu vay. 4 06 nhidu cudc tranh ludn vé ban chat cla Six Sigma & Lean, sy trong déng va sy khéc bigt cla ching. Nhng nhan vat chi chét d& tranh (ugn vb ngi dung, sy chdng chéo, ing dung, tinh wu viét va myc dich cila hal c&ch tigp cfn. C4 nhGng két hgp khéc nhau ala hai oéch tiép c&n, nhidu sy két hop du6i tn goi “Lean Six Sigma’. Six Sigma va Lean 66 sy trong ding v8 Iinh vye 4p dung, nghia la cai tién qua trinh, Lean t4p trung vao lam giém lang phi “thuréng xuyén’ va Six Sigma tap trung vao fam gidm a9 bién dng va nhé d6 gidm nhOng anh hudng bat igi cba chong. Do dé tigu chuain nay dua ra céc yéu cu nang lyc riéng dist 66: véi vibe thy hién Six Sigma va Lean; tidu chudn cling dua ra khuén khd nding lve két hop d6i vai “Lean & Six Sigma”. Bling cdch 46, tp trung vao cdc nding ye (k¥ nang va kha nang) 68 mang lai Iei Ich cho t8 chire hon [a xéc dinh trinh 6 gido dyc oy thd dugc yéu cau 661 voi mdi vai to. Cée tg vién $8 phai chteng minh rang he od dit trinh 4 nang lyre, 06 sy ting nda v8 gido dye, dao tao, kf ning va kinh nghiém can thiét 46 d4p ing cdc vai trd cba mink, ‘Trong qué trinh soan thao, diu hiru ich cho x8y dyng t@u chudn nay b&ng cach t4p trung riéng ré vao. vige thyc hign Six Sigma, Lean va “Lean & Six Sigma” va ngu6i str dung sé thy cée bing Khdc nhau gidi quy&t cic van dé nay. “six Sigma ta mot nhdn hifu thyeng mei cba Motorola. TIEU CHUAN QUOC GIA TCVN 11864:2017 Phvong phap dinh lvong trong cai tién qua trinh — Six Sigma — Nang lc cua nhan sy chi chét va té chirc khi trién khai Six Sigma va Lean Quantitative methods in process improvement — Six Sigma — Competencies for key personnel and their organizations in relation to Six Sigma and Lean implementation 1 Pham vi dp dung Tigu chudn nay xac¢ dinh cdc nang te 48 dat duge trinh dd nang lye ey thé va Six Sigma, Lean va “Lean & Six Sigma” adi voi cdc c& nhan, vi dy Dai den, Bal xanh va nhlng ngudi thyo hanh Lean va 18 chirc cia ho. Bai vang khéng dirge bao gém trong tiéu chudn nay. Tiéu chudn nay khong bao trim Thiét ké cho Six Sigma. CHU THICH: Tigu chudn nay dua ra cée nang lyre cn thiét 461 véi chieng nhan cd nhan varhoge gidy ching han cda mot t8 chérc. 2 Talligu vien dan Cac tai ligu vign dan dirdi day rt c&n thiét cho viée ap dung tigu chudn nay. B6i voi cdc tai ligu ghi ‘nm ong bé th 4p dung ban dug néu. Béi véi cdc tai ligu khong ghi nam céng bé thl 4p dung ban mdi nhat, bao ghm ca céc stra 68i. TCVN 9602-1 (ISO 13053-1), Phuong phép dinh lugng trong cai tién qué trinh ~ Six Sigma — Phan 4: Phuong phép luén OMAIC TCVN 9602-2 (ISO 13053-2), Phuong phép dinh lung trong edi tién qué tinh ~ Six Sigma ~ Phan 2: Cong oy va kg thudt 3. Thuat ng@, djnh nghia va tir vidt tat 3.1 Thuat ngir va djnh nghia Tiéu chuan nay sir dung céc thugt nglr va dinh nghTa dudi day. TCVN 11864:2017 344 Thém quyén thich hgp {appropriate authority) Tham quyén do t8 chire xae dinh va cheng minh. CHU THICH 1: Bd phan 06 thm quydn nay 66 thé thudc ben trong hose bén ngoai t chic. 3.2 Thugt nger vide tét LEAN 6s cT DOWNTIME EDA Ho O8E PDCA POM SIPOC SMED TiMwooD voc VSM wip WORMPIT, cong ou hé try san xudt tinh gon sang Igo, s4p xép, sach s&, sin s6c va s8n sang thidt yéu | Khuyét tat, sn xudt thira, ch’ doi, khéng sir dung lai nding, van chuyén, tin kho, di chuyén, xi iy thira phan tich dtr ligu khai phé ingéi nha chét Ivgng higu sudt thiét bj tng thé hogch dinh, thyc bign, kiém tra, hanh dong ma tran trién khai chinh sch nha cung @ng-dau vao-qua trinh-dau ra-khéch hang chuyén 461 nhanh van chuyén, hang tin kho, di chuy2n, che doi, xi iy thira, sn wud thira, khuyét tt tiéng néi khéch hang so dd déng gid tr] ng viée Gang tién hanh che doi, sn xudt thiva, (am bai, chuyén, xi? ly, hang t8n kho, van chuyan_ 4 Nang Ie cla nhan sy chi chét trong mdi quan hg voi Six Sigma, Lean va “Lean & 4.4 Glao dyc va dio tao Nhan sy Six Sigma, Lean va ‘Lean & Six Sigma” phai o6 di ndng lye trén co sb gido dyc, dao t20, Ky rng, ning lye va kinh nghiém thich hop va Gay di. 4.2 KG ning va nang lye 4.21 Six Sigma 8 TCVN 11864:2017 Xem Phy lye A. 4.2.2 Lean Xem Phy lye B. 4.2.3 “Lean & Six Sigma” Xem Phy lye C. 4.3 Kinh nghigm Bang ching thich hop v8 kinh nghiém lién quan cia mét c& nh4n phai duge ghi Iai, x4c nhAn, kiéen soat va duy trl. Hd se phai rb rang, dé nh4n bidét va cé thé khdi phyc. ‘VI DY: Dy an Six Sigma hay cdc phan cia dy 4n, c&¢ haat ong Lean duge thyc hin thanh cing. 5 Sy théa dang cila mot 8 chive 46i véi cach tlép c§n va trién khai Six Sigma, Lean hay “Lean & Six Sigma” 5.1 Khai quat Trong mgt td chirc, didu quan trong 18 vai trd alia nha vd dich duge xéc dinh r& rang nhu trong TCVN 9602-1 (ISO 13053-1). Nha v5 dich tgo 6idu kin cho c&c hoat dong cai tién va logi bé “rao can” tong tién trinh hoan thanh dy 4n. TS chire phai dug b} phan 6 thdm quyén xem xét va didu chinh chién luge Six Sigma, Lean hay “Lean & Six Sigma” & khong thoi gian xd¢ inh, hop ly thudng xuyén va phi hgp véi c&e myc tiéu kinh doanh, Moi anh gid sé cn tn trong tinh bao mat cla #3 chic & tit cd cdc kha canh (bao gbm nhung khong gigi han & cdc van 68 sé hOu tri tu8, an ninh va thong mai). 5.2 Sw théa dang va chién luge Six Sigma, Lean hay “Lean & Six Sigma” cia té chirc 78 chive phai a) xc dinh, duy trl va kiém soat van ban chién luge Six Sigma, Lean hay “Lean & Six Sigma’ thich gp. Tiéu chun nay phai x&c dinh myc tiéu cla cach tiép can va trién khai. Day sé la mot phan chién lee ting thé cia tb chirc vd 06 thé la tai ligu riéng diét, va b) x4c dinh, duy tri va kiém soat c4¢ c&ch tiép can vashogc ké hoach hanh dng thich hyp d8 dat dugc hang myc tiéu nay. 5.3 Sy théa dang vé cdu tric Six Sigma, Lean hay “Lean & Six Sigma” cia té chirc 76 chire phai TCVN 11864:2017 a) xdc dinh, duy tri va kiém soat cdu tric Six Sigma, Lean hay “Lean & Six Sigma” thich hyp véi van héa t8 chiec, bao gdm cd co s& ha tang, ban didu hanh, cdu tric bdo cdo, tréch nhigmitréch nhigm glai trinh, hd tre, b) x4c dinh, duy trl va kiém soat 66 lugng va bé tri nhdn sy Six Sigma, Lean hay “Lean & Six Sigma” thich hgp, & cdc mire dO nding Ie thich hep (xem TCVN 9602-1 (ISO 13053-1)], va ¢) xée dinh, duy trl va kidm soat cdc qué trinh ra quyét dinh thich hep déi véi cdch tiép cn va trién khai Six Sigma, Lean hay “Lean & Six Sigma”, 5.4 Sw théa dang vi cac ky nang va nang lye cla nhan sy chd chét Té chire phai a) x4c dinh céc nang Ive can thiét 46i voi nhan sy Six Sigma, Lean hay "Lean & Six Sigma” theo nang lye tdi thidu néu trong tiéu chun nay, b) hi c6 thé, cung cdp dao tao hogc thyc hin cc hanh ding khdc dé dat durgc nang hyc cn thiét, ©) duy tri ndng lye cia nhan sy & céc mic 4 thich hyp, d) Gn gid tinh higu bye cla cdc hanh dong duge thyc hién, e) dm bao nhén sy otia td chire nhan thie duge sy thich hgp va t&m quan trong oda cdc hoat ding va céch ho déng aép vao vike dat duge céc myc teu, va 4) duy tri cdc hd so tong dang vé giéo dyc, d&o t20, kf nang, nang lye va kinh nghigm. 5.5 Si théa dang va viéc cal tién lién tye sy trian khal té chire: Té chire phai a) xéc dinh, duy trl va kiém soat cdc thuré¢ do trién khai thich hep 48 xac dinh sy phd hop hoge viéc ‘tin khai Six Sigma, Lean hay ‘Lean & Six Sigma” va cai tién lin tye, b) xac dinh cde myc tidu can thidt déi voi cdc thude Go nay, ©) xem xét thanh qua dat duge diva tren céc myc tidu nay, va d) xem xét sy phil hyp lién tyc eda cde thuée do va myc tibu va cép nhat khi thich hop. 6 Quan ly ngudn lye. 6.1 Khal quat 76 chive phai xc dinh va nan biét nhan sy chi chét 6.2 Cung cép ngudn [tec Té chire phal xc dinh, cung cp va sir dung higu qua ngudn luc can thiét 68 10 TGVN 11864:2017 a) hd try thyc hign Six Sigma, Lean hay “Lean & Six Sigma”, nghla & ngud tai tre/hode nha v6 dich, b) tridn Khai va cuy ti vide thyc hign Six Sigma, Lean hay “Lean & Six Sigma’ va ci tién lian tyc higu yc ota né, va ©) datduge nhing myc tu xa¢ dinh, CHU THICH: Cac nguén Ive nay 06 thé 1a bén trong hode bén ngoal td cherc. 6.3 Theo dal ilén tye ode yéu clu Té chitc phai xem xét va didu chinh c&c nguédn Iye thich hep che do lkeémg, phan tich va cai tién Six ‘Sigma, Lean hay ‘Lean & Six Sigma” & céc khong thdi gian xée dinh thurdng xuyén. 6.4 Nhan sy chi chét Nhan sy chis chdt phai a) chimng té khid nding dat dug céc nding Ive va myc tiéu xc dinh, b) duytri tich cyc va nang cao cdc ky nang va nang lye cila minh, va ¢) duyt tich ove cdc hd so cd nhan vé dao tao, Ky nang, nang lye va kinh nghiém ca minh. 6.5 Duy tri naing kre ca nhan sy chu chét 6.5.1 Dal xanh va ngwél thyc hanh Lean Bai xanh va nguéi thyc hanh Lean phal chun bj va dua ra mot danh myc bling ching va kinh aghigm lam véc. Cac danh myc nay tgo thanh co sé cila vige xem xét Iai tinh trang va thudng 88 dugc Bai den ho&e Trudng dai den xem xét noi bg hang nam. Tinh trang $8 dug thay ai tity thudc vao bang ching théa dang. 6.5.2 Dal den va ngual inh dgo Lean Dai den va ngurdl lanh dao Lean phai chudn bj va dura ra mbt danh mye bang chimg vé kinh nghiém lam vige. Céc danh myc nay tao thanh co’ sé cia vige xem xét tinh trang va thudng s& a) dugc xem xét ndi b§ hang nam, va, b) duc bd phan ob thdm quy&n xem xét ial ba n&m mot lin. tinh trang s& urge thay adi ty thud vao bing ching théa dng. 6.5.3 Trueéng Dai den va chuyén gia Lean ‘Trréng Dai den va c&c chuyén gia Lean phai chudn bj mt danh myc bling chisng vé kinh nghiém tam vige, Céc danh muc nay tgo thanh co sé ota vig xem xét tinh trang va thudng $8 due bo phn ob thm quy&n xem xét Igi ba n&m mét lan, TCVN 11864:2017 Tinh trang 88 durgc thay ddi tly thuéc vao bang chimg théa dang. 6.6 Td chic Té chic phai hoach dinh va thye hién c4c qua trinh thee déi, do luéng, phan tich va cai tién cn thiét 68 a) ching 18 dat dugc céc myc tiéu va cdc thud do trién khai x4c dinh, b) dam bao kha nang 4p dung lian tye cdc céch tiép c&n vathode cac ké hoach hanh déng, va c)_ cho phép hoc tap (8 chire va cdi tién llén tyc higu hye ella vige thyec hign. ‘iby nay phai bao gdm vige xée dinh ef phurong phép ¢6 thé 4p dung va chimg minh ade phuong phép ray véi 6} phén 06 thdm quyén, bao gdm ca cdc kj thudt théng ké khi thich hep va mite 4 sir ‘dung oa chang. 6.7 Duy tri nang lye cita td che Nang lyre cda mét 8 chirc do b6 phan c6 thdm quyén xem xét lai ba nm mot lan. Khuyén nghj xem xét ngi bd thong xuyén, 42 TCVN 11864;2017 Phy luc A {quy djnh) Six Sigma Ad Bai xanh ai xanh duge ky vong mang lai c&c Igi Ich 68 théa thugn cla dy &n Six Sigma cho 18 chite. Cac hogt ‘A6ng cai tién nay thung fa trong finh wyc cOng vige va hoat dong thong throng ola Dai xanh. Khi 46, Bai xanh sé a) lam vige véi “quan ly day chuy&n” bd phn dé nhén biét va dinh lugng cc co hoi cai tién trong moi ‘trudng bé phan dé, b) Guge you cu a8 1) lam viée theo sy chi dao olla Dai den hode Truéng Dai den ho&c thanh vién cla dy an Six Sigma ln hon, vi dy; do Dai den dn dat, vaihoge. 2) duge yéu cdu dan dat dy an Six Sigma nhd hon duéi sy chi dao cla Dai den, va ©) ob thé hudn luyén ngudi van hanh qué trinh (ai vang) v8 céc phuong phap va hoat dng cai tién qua trinh, Bing A.1 - Six Sigma — Ning lye cla Bal xanh Tigu chi danh | Bang chimgagiy v8 | Bang chimg gf nang lc hidu blét nang [ye MB td vigexac dink | Ching minh hu hyp cde eo hoi cia | vide xde din WebieIglIchoba | céclet ich ola vige logi bb nhtmgto | dy an Dab ngeiva méi quanhe | xanh. \v6i ede mye tidu kinh doanh eye b6 cba td hire va céchtien ne vigc Iya chon dy anv vin 88 voi c&e mye tidy nay. MO td Khinndowa & dau Six Sigma 6813 c&ch ibp canthich hyp cho cai tin qué trinh trong td chtre. TCVN 11864:2017 Bang A.1 (tiép theo) Tidu chi danh gla | Bang ching agiy v8 | Bang ching | Bang ching ‘nang kee hidu bidt nang Wyre gel y va ap gel xvi dyng nang — | quaniy Ive ang lye Hidu duge val | M3ta méi tuong tao | Chngminh | Khéng 4p iia Bal xanh trong | gia cdc bén ign quan | sy tham gia va | dung quan iy thay dBi va | va qué trinh thay d6i__| trao di thong tam quan trong | tongdy an Baixann | tin vé sy thay trong vie sip dyng | va téc dong ln nhau | abi. Sch tép can phi | gita cac ben. hop a8 quan ly thay di. Xécdinn vaticn [MO tasykhae bie — | Bing chémg | Khang 4p cyctim kim —— | gigtathéng tn dinh | thc hign mgt | dyng thong tin thea cée | lvgng va ginh tinh va | ké hogch a8 hinh thie knac | Inf Ich cba vigedinh | thu duge a hau, dém bdo | ivong hidu nang, Mé td | figu thich hop. hidu lye cia théng | no! o6 thd tim do ligu, tin ova chuyén | cach dé ligu duge thu thanh d&rligu cb | thapva cdc Ky thuge thé duge phan phan tich nde 06 thé tich trong Ning | durgc sir dyng trong dr Wyo 22. ‘in Bai xanh. Mt tinh hop I@ 06 thd duge théa higp & dau hay nue thé nao va nhtng tRoat dong nde c6 thé la an thidt, Tam quan trong | M6 té phat irién kha Khéng dp dyng | Khong 4p. iia phat trén ky | nding tanh dao beo- dung nang tanh deo cla | gém ohw sau, ‘hi thfch ° ban than. hop: tyr d&nh gid, tam, quan trong oa hud luyén, cae ké hogch phat trién ¢4 nhan, ‘TAm quan trong | Khang 4p dung Khong 4p dung | Khéng &p ‘ofa vigc phat tién dung kha nang lanh &90 cho nhting nga! kha. (em them Nang tre 20) 14 TCVN 11864:2017 Bang A1 (tiép theo) Bang ching agi y vb fhidu blét nang tye Ma td cdc dang khach hang khée nhau ki Suge ap dung cho dy 4n Bai xanh. Raquydt MO 8 cde trréng hop Qin va thre khi vide thye hign hin quyét quy4t dinh dugc you inh. i ‘cu trong dye &n Dai xanh va (rach nbiém 46) voi cbc quyét din nay. Bidt c4c yéut6 anh nudng 66n higu ive nhém, bao gdm cd c46 ‘yu 16 nh phong cach lanh dao, c&c vai tro eda nhém, cae kid tinh cach, fe mye tity. Hibu duge tai | Biét nhng Géngvién | Chingminh | Khdng 4p saogi quan 06 thd nhu xéc dinn rang cde-cach | dyng ‘trong khidgng | cdc dinh huéngcd —_—| tiép can a6 da vign e008 nh&n, tgora mol tm — | duge trién Ahan va nhém | nhin chung, myctéu | Khai. tién WWitheo | chung, bilu durge sy turéng myc teu. | Knfch l@ va kt qua thich hep. TCVN 11864:2017 Tiéu chi dinh aid ning lye ‘Thanh thao trong vite gid thich céc con sh tong dy (én Bai xanh. Bang At (tiép theo) Bang ching got MO td sy cdn thidt phai cd sy thanh: ‘thao v8 thong tin 36 68 ture hign dy 4n Bai xanh. Bang ching goiy vb ap dng néng lye ‘Chang minh khd nang cm nbge ve kich hurt cba thir ty 6 lon va cor 58 nop ly.céa chang. Tinh chinh xe mgt loat cae tinn toan. Ng biét khi thich hop vé sir dung may tinh va 0b thé lam vige 46 mot cach higu qua, Chimg minh ode két qua durge tinh 1a hep . Chong minh phép ndi suy va dy doan tir oO gu trong céc dy an, vi dy: dé thi, bidu 6b va bang. Khong ap. Gai Kha nang phan bigt gia c&ctoai vo abico noi khde ohau va lya ‘chon cfc och tidp c§nthich hep 8 gidi quyét cchiing. Vi dy: aguyén nhén ep tinkvthutng auyén hoe aguyén nhan ae Digt/ chung, Hidu céch 4p dung kf thuat phan tich nguy8n han gfe r8 nhdm xée éinh c&c yéu s6 nguyen ahan Gi ver cai tid qué trinn, vén ob thy tin (nhgn bibt cor hei), MO #8 cdc qua {rinh thich hop Guye sir dyng a Sidi quybt céc loa vn a@ kh&c nhau. MO td khi didu nay thich hep. ‘Chirng minh vige sir dung thich hop DMAIC va ede phuong phap fl quy8t van 68 khde Git tiéu chudn Iya chon. ‘Tham gia vao cai tién ‘qua trinh a3 tim thdy nguyén nhan gée r& chinh. Chéeng minh vige ing yng thanh cong nhidu fey thugt xée dinh va phan loa! nguyén nhan g6e r8 thy tién (vi ou S ‘tai sao’, bibud Pareto, phan tich cay sai i, bidu a3 nguyen ‘han va két qua). Khong 8p yng Khong ap dung TCVN 11864:2017 Bang A1 (tiép theo) Chi | Nanglwc | Tiéuchidanh | Bang ching gly | Bang ching g¢i | Bang ching | Bang myc glanang lye | véhigubiétning | yvddpdung |agiyvd — | chong got Ie nang lye quan ly yveaio nang tye yo nang ie Kha nang da | Mot qué tinh va | Chimgminh ste | Khong 4p — | Khong 4p ra céc gil phép | ra glal phap duge sir | dung cdc ky thuat | dung dung tibm nang. Iva | dung vacdch thee | thich hyp a8 tao chon va kiém tra | dé xudt gidi quyét ra (cc) gidi phap xée nh§n gidi nguyén nhan g6cr8 | nhm xécdinh hap thich hop | duye xdedinh, (cae) nguyen, hat. M614 qué trinh duge | Ran ade 1, sau air dung 68 thiét gp | 6 phen loal. iva Weuchitya chen, | chon va kidm tra Mo ta qus trinh tim | *220"4"- tra xdc nhan a6 voi cée gil phép duge ya chon. C6 thd thye hign | M6 td cach Kiém tra | Chéeng minh vige | Khong ap céc gai phap va | giaiphépdugctya | sirdyngcacky | dung kidm tra xe | chon s& hogt ong | thuat thich hep han nbing igi | trong thye tn (vi | 68 kiém tra cac {ch mangial. | dy: thir nghigmn, tht | gidi php sé hoat dim, thycaghigm, | dng trong thye vv...) 1iBn, sau a6 thy MO td cach thyc hign | idm va Kiém tra gidi php argc ya | x4€nhan ig Ich cchon trong thy bn, | 4at duge. M6 8 cach kiém tra wigc thyc hién 68 id! quyét nguyen han géc 1B va lg eh teora, 440 | Kynang Hidu Guge tim | Mo té cdc céch hig | Ching minh viée | Khong ap thuyéttrinh | quan trong cia | qua dé cfu tric hoach djnh va yng va bao cdo. | vide trao adi thuyét trinh va bao | cung ofp cdc bai thong tinhigu | co. thuyét trink, wa. chinh thire nay khdng chinh thire va chuan bi bao cto. 17 TCVN 11864:2017 Bang A.1 (tiép theo) Bing ching got y | Bang chimg ogi ve nidubiét ning | yveépdung | ogi va lye nding lye quan ly Tiéu chi danh gid nang lve 158 | Ky nang | Hidu duge céc M6 ta cdc qué trinh | Chimg minh vee tw duy — | quatrinh vamoae | vamose ote he feng dyng co qué tinh, | cc he théng théng trong d6 dy 4n | cong cwky thuat trong 46 dy 4n | Oa xanh hogt dng | qué trinh thich ai xenh hoat —_| va nhong tée Gong | hop nhu SIPOC, dong va nhong ma dy 4n o6 thé oS. } uu ad. tae dng ma dye in o6 thd 66. 16 | Quanty | Quan iy hoat dong [ M8 ta nhimg gi cdu | Chong minh vige | Khong sp | Khéng 2p oy an. cdi tién thei gian | thanh ky nang quan | quan ly dy 4n Bai | dyng dung hou han voi mot | iy dy dn tt. xanh Six Sigma inhom agus xée higu qua. inh, 17 | Pranticn | Higudugekhai | Motannanggicd | Ching minh vige | Khang ap — | Khéng ap naire, | nigm nitro trong | nghfa la rdiro, rbiro | xacginhrrtiro. | dung dung dy an Six Sigma, | duge éénh gia v8 wu | chiang minh eéch tién trong dy an Dai | inh kegng va vu xanh nhy th§ nd0. | tian rairo. 18 |Tyxem | Cothbhibuguge | M6 ta nhGngdiém — | Ching minh cc | Khéng ap Khong ap xétvaty | nhOng diém manh | manh riéng vacée | hanh dng ty dung dung phat trién. | ring va cactinh | k& hoach tyr phat | xem xét va cdc vweedn phat ‘ién, hanh dng thich ign, hgp due thye bien, 19 [Congcy |} Hibuduocdng | MOtvigcsirdyng | Chieng minh vige | Khong 4p | Khéng p Six dyngclacéc §— vaiengdyngcécky | ivachonvaing | dung yng Sigma. | cBng cy va kp | thut nay. dyng ding eae thuat Six Sigma ching oy va ky (tham khdo TCVN thugt Six Sigma 9602-1 (SO ‘hich hgp trong 13053-1) 664 véi dy n Bal xenh. cp a Dai xanh thich hyp}. 20 | Quaniy |[Cékiéninocve | MOtacdctogiban | Knéng4peung | Knéngép — | Khong ap pentién | quanty bentien | tien quan va cdc ky dyng yng quan. quan, ‘thuat thich hep cho quan ty ben igo, quan. 18 TCVN 11864:2017 Bang A1 (két thiic) Bing ching goiy | Bang chimg g¢i | Bling chémg | Bang va hiéu biét nang Wwe Tiéu chi dann ld nding tye Hitudvec cée | MOtaGng dung | Chimg minh eng v@ théng ka. | khai nigm va thich hyp ofa cac ‘dung thich hop. Phuong phdp — | khdi niém théng ke | olla cc khai thdng ké va sb | trong dy 4a Dai nigm théng ké dung thich hop | xanh. trong dy an Dal [Wham khao xan, vi dy: ha TON 9602-4 chon mau, xe (80 1053-1) inh of mau, 8) v6i chp 49 mic tin cy. ‘Bal xanh thich hepl. 22 [Stedyng | CéKiénthae v phan mim | ing dung, céc théng ks. | nang liye va han ond cba it nat mt cBng cy MO ta vige sir dung va nhing idm. anh cla mot g6 phan mam phan tich théng ké, bao gdm ‘Cheng minh sy thanh thao trong It nhét mgt got phan mm thyrc. hin phan tich dyng dung phan mam cA moi han ché. théng ke hign thing ké va cle Gang sn 6, bao tinh huéng thich gdm ca kiém tray hyp 08 sir dung. nghia va tinh bay cae két qua, phan tich, 23 | Tinhbén | Higu duoc Khai | M6 td Bm quan ‘Chémng minh cae ving va aim ve kid trong oda tinh ban | burs dug thye kiém soat | sodt trong dy dn | vang olla giai phép | hign nhim dim Six Sigma. urge thye hign, bao higu ning ea céc qué trinh cai tién duge duy {11 theo thoi gian. A2 Bai den Bai den dug ky vong cung cp céc lo’ ich 8 théng nhdt cia dy 4n Six Sigma cho t8 chirc, BE lam duge didu dé, Bai den sé a) lam viée voi nhOng nguei khdc 42 nhan biét va dinh iugng cc co hdi cdi tién, b) t8. chirc cdc nhém da nganh (t8 chic qué trinh), khi can, va quan If viéc cai tién c&c dy an, TCVN 11864:2017 ©) d&n dat cai tién céc dy 4n hode tao didu kién thudn I@i cho cdc dy 4n Dai xanh sur dyng phuong phap lugn DMAIC, 4) dao tao, hudn luyén va of vén Bai xanh v8 phuong phdp ludn DMAIC va céc ky thudt cai fién qua ‘trinh fién quan, va @) tryc tiép tham gia vao tht c cdc xem xét ‘cdng’ théng qua nhiing bai trinh bay dug chudn bj vo cing viée 44 hoan thanh ding han 6 nhdn manh één nhGng thanh qua trong giai doan dang dug xem xét. Bang A.2~ Six Sigma - Ning lye cua Bal den ‘Bang.chimng aol ¥ ve fldu bidt nang lwo Tidu chi déah gld nang kre Bing ching gg Bang chong gol y ve sp 1 | Xac dinh va | xac dinh tam M6 td vige xf dinh yng ba ching. yvbquin ly nding lye dung nang lee ‘Chimg minh Bang ching wuténcdc | quantrong cda | thich hep cdccorhgi | vigelywachon | vd.xem xét_ | dung Igiich cia | vite str dyng eda 18 chire, Ii ich cia | méi dy én 1a cc Igi [oh Wehbe, | cactot ich hay | vigcloalbd céc méi_ | pha hop v6i cdc | cia dy an * myc ieucda ts | quan tam va méiquan | myctigu nay. | Bai xanhva chireduge qinh | ng veicde myc tBu | chimgminn | Sv Henke laegng 68 huréng | kinh doanh ota té chic: ‘vide Iya chon va | Yor de myc

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