Professional Documents
Culture Documents
As Short Revision Notes Business
As Short Revision Notes Business
SHORT
REVISION NOTES
Waqas Majeed
Consumer Goods: Goods that are consumed/bought by the general public. Example: bread
Consumer Services: Services that are consumed by the general public. Example: a haircut
Creating Value: Widening the gap between the cost of materials purchased and the selling price.
Entrepreneur: A person who combines the factors of production and takes the risk to start a new business. They
are innovative, committed to work hard, motivated, multi-skilled, have leadership skills, ability to adapt, risk-
takers, emotionally intelligent, self-aware, persistent, confident, up to date, etc. Example: Elon Musk, founder of
Tesla.
Types of industries: primary (extraction of natural resources), secondary (manufacturing), tertiary (selling)
‘Intrapreneurs’ are people who have the same qualities as entrepreneurs while working at an organisation.
Example: Ken Kutaragi, an engineer at Sony
Business plan: a written document that describes a business, its objectives and its strategies, the market it is in
and its financial forecasts. Content includes:
Business Impact on a Country’s Economy: employment creation, economic growth, exports increase, personal
development, innovation, technological change, increased social cohesion
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1.2 Business Structure
Business industry classification
Public Sector: Where the organisations are owned and controlled by the government.
Free Market Economy: Economic resources are owned and controlled largely by the private sector with very little
state intervention.
Command/Planned Economy: This is where the economic resources are owned and controlled by the
government.
Mixed Economy: Where the economic resources are owned and controlled by both the state and the private
individuals.
Partnership: A business with 2 or more partners that agree to run and control the operations together.
Adv: losses are shared, responsibility is shared, influx of new ideas from partner
Disadv: unlimited liability, no separate legal identity, profits are shared
Private Limited Companies: a small to medium size business, owned and controlled by shareholders who are
often members of the same family. They cannot list on the stock exchange or sell shares to the general public.
Adv: limited liability, separate legal identity, higher status than the sole trader and partnership in terms of capital,
production, and identity
Disadv: legal formalities are involved, shares cannot be sold to the public
Public Limited Company: A limited company, often large one with the legal right to sell shares to the general
public.
Adv: limited liability, huge capital can be raised as shares are sold to the general public, ease of shares trading for
the public
Disadv: legal formalities, share price keeps on fluctuating, as the shares are listed on the stock exchange
Cooperatives: In this, all members can contribute to the running of the business, sharing workload,
responsibilities, and decision-making. Profits are shared equally among members. All members have one vote at
important meetings. Focus more on agriculture and retailing. Example: The Mondragon Corporation based in
Spain
Adv: workload and responsibility shared, bulk buying would lead to a reduction in cost
Disadv: poor management skills unless professional managers are employed and would be costly, slow decision
making if all members are consulted upon every decision
Worker/Employee Cooperative: A worker cooperative is a cooperative owned and self-managed by its workers.
Community Cooperative: The community is the owners of the business.
Retail Cooperative: The retailers are the owners of the business
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Franchise: A business that uses the name, logo, and trading systems of an already existing business. Example:
Subway branches in Pakistan.
Adv: training of staff is offered by the franchisor, fewer chances of failure as the franchised business are already
known
Disadv: initial license fee has to be paid to the franchisor, share of profits and revenues need to be split with the
franchisor
Joint Venture: when two or more businesses agree to work together on a project and create a separate business
division to do so. Example: Sony and Panasonic in OLED TV Displays
Adv: costs and risks of a new business are shared between the companies
Disadv: disputes might arise, business failure of one of the partners would jeopardize the entire project
Holding Company: a business organization that holds and controls a number of separate businesses but does not
unite them into one unified Company.
Social enterprises: Social Enterprises are businesses that aim to make profit in socially responsible ways. Three
main aims:
1. Economic (financial) Triple bottom line: meaning
2. Social profit is not the sole objective
3. Environmental of these enterprises.
Public Corporations: these are businesses that are owned and controlled by the state, they are also known as
nationalized businesses.
Adv: managed with social objectives rather than just making a profit, financed by the government, so no worry of
how to raise finance
Disadv: inefficiency through the organization exists due to the lack of profit as the main motive
Unlimited Liability: refers to the scenario where the owners are liable for the debts of the business.
Limited Liability: refers where the only Liability the owners have towards the business is the amount they have
invested, should the business fail or file for bankruptcy.
• Memorandum of Association: includes the name of the Company, the address of the head office,
maximum share capital, and declared official aims of the business.
• Articles of Association: includes the internal working framework and control of the business, official
procedures, and names of directors
1. Number of Employees:
Description: easy to calculate, simple measure
Limit: some businesses are capital-intensive
2. Revenue/Sales
Description: The higher the revenue, the bigger the firm is considered
Limit: Less effective when comparing firms in different industries
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3. Capital employed
Description: The larger the capital employed, the larger the business organization
Limit: Two different firms may have different capital equipment needs
4. Market Capitalization (Market share price x shares issued)
Description: Tells about the total value of a company’s issued shares
Limit: As share price fluctuates daily, this measure gives an inaccurate picture
5. Market Share (Company’s sales/total market sales x 100)
Description: Referred to as the amount of share the Company has in terms of the entire market
Limit: When the size of the total market is small, a higher market share will not indicate a very large firm
Small Firms: Businesses that are owned by private individuals, partners, and corporations which have fewer
employees, resources, and revenue than a large firm. They operate on a small scale. Example: Ben & Jerry's is a
well-known small ice cream company.
Significance of small firms
Employment creation
Mostly dynamic risk-takers who are innovators provide a variety of goods and services to consumers
Small firms can create competition for the large businesses
Costs incurred are lower this could be passed down to the consumer in the shape of low prices
Advantages Disadvantages
It can be managed and controlled by the owner since the size is Have limited access to sources of finance, banks are also not
small easily willing to give out loans
Often adapt quickly to consumer demands as they are more Since the owners are not able to employ specialist managers as
consumer-oriented and communication is effective since they cost a lot, the responsibility of almost everything lies on
employees are few their shoulders
They offer personalized services to consumers. Small firms do not diversify their product/service portfolio, which
brings risks of failure associated with a change in the external
environment.
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Types of Integration
•Integration with firms in the • Forward integration with a •Integration with a business in a
same industry at the same stage business in the same industry but different industry
of production. a customer of the exisiting
business.
•Backward integration with a
business in the same industry but
a supplier of the exisitng
business.
Strategic alliances (external growth): are agreements between firms in which each agrees to commit resources
to achieve an agreed set of objectives.
Advs of Joint Venture and Strategic Alliance: creating a joint venture or a strategic alliance will provide you with
more resources, such as specialized staff and technology. you can now use all of the equipment and capital that
you require for your project
Disadv of Joint Venture and Strategic Alliance: because a joint venture brings together organisations from various
industries and with varying interests, there is frequently a severe lack of communication among partners.
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Factors that determine the corporate objectives of a business
1. Corporate culture
2. The size and legal form of the business
3. Public-sector or private-sector businesses
4. The number of years the business has been operating
5. Divisional, departmental and individual objectives
Management by objectives (MBO): a method of coordinating and motivating all staff in an organization by
dividing its overall aim into specific targets for each department, manager and employee.
Effective Communication: Effective communication within an organization is defined as communication between
two or more persons in which the intended message is properly encoded and a feedback is provided.
Ethical code (code of conduct): a document detailing a company’s rules and guidelines on staff behavior that must
be followed by all employees.
Business Ethics: a set of moral rules & ethical principles that govern how a business operates, makes decisions &
how people are treated.
Strict ethical code: A code of ethics sets out an organization's ethical guidelines and best practices to follow for
honesty, integrity, and professionalism.
Relaxed Ethical code: A management that does not emphasis strict control over ethic to be followed and are
lenient towards employees if they violate the business ethics.
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Consumer vs Customer: A consumer is the person who finally consumes the product or service whereas a
customer is an individual that pays for the product or service. One individual can be both the consumer and the
customer at the same time.
Main Stakeholders
Corporate Social Responsibility: the concept that accepts that businesses should consider the interests of Society
in their activities and decisions, beyond the legal obligations that they have. Example: Starbucks has set
environmental goals, such as reducing its carbon emissions and water usage.
Benefits Critiques
CSR benefits society and can boost business profits. Diverts resources from profit-making, potentially hindering
business growth.
Over time, CSR can pay for itself through marketing, PR, Can backfire if seen as insincere or aimed solely at
and employee motivation. improving public relations.
1. CSR builds brand reputation and loyalty. May be used to lobby for fewer government regulations.
Attracts socially conscious employees and local support. Is sometimes viewed as mere PR to mask unethical
business practices.
Opting for sustainability practices like reducing carbon
emissions and saving power enhances long-term business
sustainability.
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Workforce planning
Recruitment and selection
Developing employees
Employment contracts
Ensuring HRM operates across the business
Employee morale and welfare
Incentive systems
Monitoring
Recruitment: The process of identifying the need for a new employee, defining the job role, and attracting suitable
candidates
Selection: The process where candidates are interviewed, tested, and screened to select the best fit for a vacant
position. Techniques used for the selection process:
1. Interviews
2. Psychometric tests
3. Assessment Centers
Internal Recruitment: when an organization looks to fill jobs with their current employees within the company.
Adv: applicants may already be known to the selection team
Disadv: can promote jealousy among employees if one is selected and the other isn’t
External Recruitment: when an organization goes beyond their boundaries and hires a new employee from
outside the organization.
Adv: should be a wide choice of potential applicants
Disadv: Time Consuming process
1) Establishing the exact nature of the job vacancy and drawing up a job description
2) Drawing up a person specification
3) Preparing a job advertisement
4) Drawing up a shortlist of applicants
5) Selecting between the applicants
Employment contract: a legal document that sets out the terms and conditions governing a worker’s job.
Adv: Retain Valuable Employees, gives security to both ends, act as a negotiator in conflict
Disadv: Limits Ability to Fire an Employee, costly and time consuming to finalise details
Labor turnover: measures the rate at which employees are leaving an organization.
number of employees leaving in 1 year/total number of people employed x 100
If labour turnover is high:
Adv: low-skilled and less productive staff might be leaving
Disadv: costs of recruiting, selecting and training new staff
Training: the process of increasing the knowledge and skills of the workforce to enable them to perform their jobs
effectively. Types of training:
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2) On-the-job training: instruction at the place of work on how a job should be carried out
3) Off-the-job training: all training undertaken away from the business, e.g. work-related college courses
Advantages Disadvantages
Employees will be motivated as their skill set will Poaching: Employees might leave after being trained
enhance
Increased productivity Reduced wastage Can be very expensive
Disciplinary Procedures: These are the policies that specify what types of behaviour are unacceptable at work and
what measures will be taken if the rules are broken.
Employee appraisal: the process of assessing the effectiveness of an employee judged against pre-set objectives
Employee morale: Employee morale is defined as the attitude, satisfaction and overall outlook of employees
during their association with an organization or a business.
Employee welfare: Employee welfare encompasses monitoring working conditions, fostering harmony, and
providing health infrastructure, industrial relations, and insurance for workers and their families against disease,
accidents, and unemployment.
Dismissal: being dismissed or sacked from a job due to incompetence or breach of discipline.
Unfair dismissal: ending a worker’s employment contract for a reason that the law regards as being unfair.
Redundancy occurs when workers’ jobs are no longer required, perhaps because of a fall in demand or a change
in technology.
Equality policy: practices and processes aimed at achieving a fair organization where everyone is treated in the
same way and has the opportunity to fulfil their potential.
Diversity policy: practices and processes aimed at creating a mixed workforce and placing positive value on
diversity in the workplace. Adv: develops a good reputation for the business
Trade union: an organization of working people with the objective of improving the pay and working conditions
of their members and providing them with support and legal services.
Collective bargaining: the process of negotiating the terms of employment between an employer and a group of
workers whom a trade union official usually represents.
Terms of employment: include working conditions, pay, work hours, shift length, holidays, sick leave, retirement
benefits and health care benefits.
2.2 MOTIVATION
Motivation: Motivation is a driving force which affects the choice of alternatives in the behavior of a person. It
improves, stimulates and induces employees leading to goal-oriented behavior.
Motivational Theories
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Maslow-hierarchy of needs
1) Self-Actualisation: Reaching one’s full potential
2) Esteem Needs: Respect from others: status; recognition of achievement
3) Social Needs: Trust; acceptance; friendship; belonging to a group; social facilities
4) Safety Needs: Protection from threats; job security; health and safety from work
5) Physical Needs: Food; shelter; water; rest
Critiques: not everyone has the same needs as is assumed by Maslow, it can be very difficult to identify the degree
to which each need has been met and which level a worker is on, money is necessary to satisfy physical needs,
self-actualization is never permanently achieved
Hygiene factors: aspects of a worker’s job that have the potential to cause dissatisfaction, such as pay, working
conditions, status and over-supervision by managers
Job enrichment: aims to use the full capabilities of workers by giving them the opportunity to do more challenging
and fulfilling work. three main features of job enrichment:
Complete units of work: Herzberg argued that complete and identifiable units of work should be assigned
to workers
Feedback on performance
A range of tasks: To give challenge and to stretch the individual, a range of tasks should be given
1) Valence: The depth of the want of an employee for an extrinsic reward, such as money, or an intrinsic
reward, such as satisfaction.
2) Expectancy: The degree to which people believe that putting eff ort into work will lead to a given level of
performance.
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3) Instrumentality: The confidence of employees that they will actually get what they desire, even if the
manager has promised it.
• Time-based wage rate: Payment to a worker made for each period of time worked, example, one hour.
• Piece rate: A payment to a worker for each unit produced
• Salary: annual income that is usually paid on a monthly basis.
• Commission: a payment to a salesperson for each sale made.
• Bonus Payments: a payment made in addition to the contracted wage or salary.
• Performance-related pay (PRP): a bonus scheme to reward staff for above-average work performance.
• Profit Sharing: a bonus for staff based on the profits of the business, usually paid as a proportion of basic
salary.
• Fringe Benefits: benefits given, separate from pay, by an employer to some or all employees.
2.3 Management
Managers: Responsible for setting objectives, organizing resources and motivating staff so that the organization’s
aims are met.
Management: Management is the coordination and administration of tasks to achieve a goal.
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Management Roles by Mintzberg
• Interpersonal roles – dealing with and motivating staff at all levels of the organization.
• Informational roles – acting as a source, receiver and transmitter of information.
• Decisional roles – taking decisions and allocating resources to meet the organization’s objectives.
Leadership: Is the ability of an individual or a group to influence and guide followers and other members of the
organization. It is the art of motivating a group of people towards achieving a common business objective.
Leadership qualities – confident, creative, multi-skilled, committed, passionate, good communicator, incisive
decision-makers
Leadership styles:
1. Autocratic: In this leader takes all decisions and gives little information to staff.
Adv: Autocratic leaders provide clear and direct instructions to their team
Disadv: Demotivates staff who want to contribute and accept responsibility
3. Laissez-Faire/Free Rein: In this managers delegate virtually all authority and decision-making powers
Adv: encourages employees to think independently and come up with creative solutions to problems
Disadv: workers may not appreciate the lack of structure and direction in their work
4. Paternalistic: Paternalistic (father-like) managers listen, explain issues and consult with workers but don’t allow
them to take decisions.
Adv: employees tend to develop a strong sense of loyalty and trust towards paternalistic leaders
Disadv: some workers will be dissatisfied with the apparent attempts to consult while not having any real power
Theory X Managers Believe That Workers Theory Y Managers Believe That Workers
dislike work can derive as much enjoyment from work as from rest and play
Informal Leader: a person who has no formal authority but has the respect of colleagues and some power over
them.
3.1 Marketing
Marketing: identifying and satisfying customer needs profitably by delivering the right product, at the right price,
to the right place, and at the right time.
Market: A place where the buyer meets the seller and trade takes place.
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Marketing objectives: the goals set for the marketing department to help the business achieve its overall
objectives. Example: increasing market share.
Market orientation: Market orientation is an approach to business that prioritizes identifying the needs and
desires of consumers and creating products and services that satisfy them.
Adv: The chances of newly developed products failing in the market are much reduced, if consumer needs are
being met with appropriate products, then they are likely to survive longer and make higher profits
Disadv: An excessive focus on addressing the needs of consumers reduces the scope for innovation, consumer
desires are not fixed and can change very rapidly which makes it hard to meet
Product orientation: Where the business develops products based on what it is good at making or doing rather
than what a customer wants.
Adv: Consumer desires are not fixed and can change very rapidly, relying on them can be too risky
Disadv: The customers may not be interested in what you're selling, risk of failure might increase
Asset-led marketing: this bases strategy on the firm’s existing strengths and assets instead of purely on what the
customer wants.
Societal marketing: this approach considers the demands of consumers and the effects on society involved in
some way when firms meet these demands.
Demand: the quantity of a product that consumers are willing and able to buy at a given price in a time period.
When price increases, demand decreases and vice versa.
Supply: the willingness and ability of the quantity of a product that firms are prepared to supply at a given price
in a time period. When price increases, supply decreases and vice versa.
Equilibrium price: the market price that equates supply and demand for a product.
Subsidy: A subsidy or government incentive is a form of financial aid or support extended to an economic sector
generally with the aim of promoting economic and social policy.
Indirect Tax: An indirect tax is a tax that is levied upon goods and services before they reach the customer who
ultimately pays the indirect tax as a part of market price of the good or service purchase
• Market size: the total level of sales of all producers within a market. This can be measured in two ways:
volume of sales (units sold) or value of goods sold (revenue).
• Market share formula: firm’s sales in time period/total market sales in time period x 100.
sales are higher than those of any competing business in the same market and this could lead to
higher profits too.
consumers are often keen to buy ‘the most popular’ brands
retailers will be keen to stock and promote the best-selling brands
• Market growth: the percentage change in the total size of a market (volume or value) over a period of
time.
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Competition: This is primarily based on price but there are also non-price competition, like customer service.
Marketing concepts
1) Creating/adding value: the difference between the selling price of a product and the cost of the materials.
2) USP − unique selling point: the special feature of a product that differentiates it from competitors’
products.
3) Product differentiation: making a product distinctive to stand out from competitors’ products in
consumers’ perception.
4) Niche marketing: identifying and exploiting a small segment of a larger market by developing products to
suit it.
Adv: small firms may be able to survive and thrive in markets that are dominated by larger firms, niche
market products can also be used by large firms to create status and image
Disadv: any change in consumer buying habits could lead to a rapid decline in sales, small market niches
do not allow economies of scale to be achieved
5) Mass marketing: selling the same products at a very large scale to the whole market without attempting
to target groups within it.
Adv: mass-market businesses are likely to enjoy substantially lower average costs of production, any
change in a consumer’s buying habits should not have a significant impact on sales
Disadv: low adaptability
6) Market segmentation: identifying different segments within a market and targeting different products or
services to them.
Adv: businesses can define their target market precisely and design and produce goods that are
specifically aimed at these groups, price discrimination can be used to increase revenue and profits
Disadv: research and development and production costs might be high, time consuming
7) Market segment: a sub-group of a whole market in which consumers have similar characteristics.
1) Geographical Differences: Consumer tastes may vary between different geographic areas, products and
marketing are offered in ‘location-specific’ ways. These geographical differences might result from
cultural differences. Example: Alcohol cannot be promoted in Muslim countries.
2) Demographic differences: These are the most commonly used basis for segmentation. Demography is the
study of population data and trends, and demographic factors – such as age, gender, family size and ethnic
background – can all be used to separate markets. Example: Coca-Cola and Coca-Cola Zero Sugar are
marketed to younger consumers, while Diet Coke is often marketed to an older demographic.
3) Psychographic factors: These are to do with differences between people’s lifestyles, personalities, values
and attitudes. Many of these can be influenced by an individual’s social class too – so the middle class
tends to have a very different attitude towards private education than most of the working class, which is
why some are prepared to spend large amounts of money on it for their children.
Consumer profile: a quantified picture of consumers of a firm’s products, showing proportions of age groups,
income levels, location, gender and social class.
Customer relationship management (CRM): It is a strategy for managing a company's interactions with present
and potential customers. Example: customer support services, providing as much information to customers as
possible, targeted marketing, using social media sites like Twitter, LinkedIn and Facebook to track and
communicate with customers
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Adv: increased customer loyalty, helps in gaining competitive advantage
Disadv: It is costly as training and motivation is necessary for workers
Primary research/Field Research: the collection of first-hand data that is directly related to a firm’s needs.
Example: collecting data through questionnaires. Two types:
Qualitative research: research into the in-depth motivations behind consumer buying behavior or
opinions.
Quantitative research: research that leads to numerical results that can be statistically analyzed.
Secondary research/Desk Research: data from secondhand sources that is already published and
available. Example: market reports.
Interpretation of data
• Tables
• Pie graphs (or pie charts)
• Line graphs
• Bar charts
• Histograms
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1) Product: the end result of the production process sold on the market to satisfy a customer need.
Brand: an identifying symbol, name, image or trademark that distinguishes a product from its competitors.
Intangible attributes of a product: subjective opinions of customers about a product that cannot be measured or
compared easily.
Tangible attributes of a product: measurable features of a product that can be easily compared with other
products.
Unique selling point: is the marketing strategy of informing customers about how one's own brand or product is
superior/different to its competitors. The most successful new products are those that are differentiated from
competitors’ products and offer something ‘special’.
Product Differentiation: It is working on new product features that will help the company stand out in the
industry.
Product positioning: the consumer perception of a product or service as compared to its competitors.
Product portfolio analysis: analyzing the range of existing products of a business to help allocate resources
effectively between them. More the products larger the portfolio.
Product life cycle: the pattern of sales recorded by a product from launch to withdrawal from the market and is
one of the main forms of product portfolio analysis. It mainly consists of four stages introduction, growth,
maturity, decline.
Product portfolio analysis: It is a method of analyzing a company's units/products/services/elements in order to
determine its effectiveness.
Product life cycle
• Introduction: This is when the product has just been launched after development and testing.
• Growth: If the product is effectively promoted and well received by the market, then sales should grow
significantly.
• Maturity or saturation: At this stage, sales fail to grow, but they do not decline significantly either. Here
the business adopts extension strategies:
Extension strategies: these are marketing plans to extend the maturity stage of the product before a
brand new one is needed.
• Decline: During this phase, sales will decline steadily.
Consumer durable: manufactured product that can be reused and is expected to have a reasonably long life, such
as a car or washing machine.
Boston Matrix: a method of analyzing the product portfolio of a business in terms of market share and market
growth.
• Low market growth – high market share: product A: ‘cash cow’
• High market growth – high market share: product B: ‘star’
• High market growth – low market share: product C: ‘problem child’
• Low market growth – low market share: product D: ‘dog’
HIGH LOW
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HIGH STARS QUESTION MARKS
Pricing methods
1) Cost-based pricing: firms assess their costs of producing each unit, and then add an amount on top of the
calculated cost.
Price= Cost + Markup
Adv: it is easy to calculate as only markup needs to be added, it is easy to modify selling price as only markup
needs to be changed.
Disadv: markup is an estimated figure which can lead to incorrect selling prices
Mark-up pricing: adding a fixed mark-up for profit to the unit price of a product.
Target pricing: setting a price that will give a required rate of return at a certain level of output/sales
2) Full-cost pricing: setting a price by calculating a unit cost for the product (allocated fixed and variable
costs) and then adding a fixed profit margin.
3) Contribution-cost pricing: setting prices based on the variable costs of making a product in order to
contribute towards fixed costs and profit.
4) Competition-based pricing: In this, a firm will base its price upon the price set by its competitors.
Penetration pricing: setting a relatively low price often supported by strong promotion in order to achieve a high
volume of sales.
Market skimming: setting a high price for a new product when a firm has a unique or highly differentiated product
with low price elasticity of demand.
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Dynamic Pricing: It sells things at a variable price based on the level of demand and the consumers' ability to pay.
• Inform Customers: Inform them of product changes, new deals, and new releases.
• Persuade Customers: Compare and contrast the advantages of your product with those of your
competitors.
• Reassure Customers: Assuage the buyer's fears by assuring them that they made the proper decision.
Promotion mix: the combination of promotional techniques that a firm uses to sell a product.
Above-the-line promotion: a form of promotion that is undertaken by a business by paying for communication
Advertising: paid-for communication with consumers to inform and persuade, e.g. TV and cinema advertising.
Types:
1) Informative advertising – adverts that give information to potential purchasers of a product, rather than
just trying to create a brand image.
2) Persuasive advertising – adverts trying to create a distinct image or brand identity for the product.
Below-the-line promotion: promotion that is not a directly paid-for means of communication, but based on short-
term incentives to purchase. For e.g. discounts
Sales promotion: incentives such as special offers or special deals directed at consumers or retailers to achieve
short-term sales increases and repeat purchases by consumers.
Personal selling: a member of the sales staff communicates with one consumer with the aim of selling the product
and establishing a long-term relationship between company and consumer.
Direct mail: This directs information to potential customers, identified by market research, who have a potential
interest in this type of product.
Trade fairs and exhibitions: These are used in marketing to other businesses to sell products to the ‘trade’, i.e.
retailers and wholesalers.
Sponsorship: payment by a company to the organizers of an event or team/individuals so that the company name
becomes associated with the event/team/individual
Public relations: the deliberate use of free publicity provided by newspapers, TV and other media to communicate
with and achieve understanding by the public.
Brand: It's a symbol, name, picture, or trademark that sets the product apart from the competition.
Branding: the strategy of differentiating products from those of competitors by creating an identifiable image and
clear expectations about a product.
Merchandising: It entails putting a product's name on a variety of different goods, such as CDs, T-shirts, posters,
mugs, and so on.
Packaging: The material used to wrap a consumer item in order to enclose, identify, characterize, protect, exhibit,
and market it.
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Channel of distribution: this refers to the chain of intermediaries a product passes through from producer to final
consumer.
Different Channels of Distribution
1) Direct selling: no intermediaries. Can be referred to as ‘zero intermediary’ channel.
Adv: no intermediaries, so no mark-up or profit margin taken by other businesses, quicker than other channels
Disadv: all storage and stock costs have to be paid for by producer, may not be convenient for consumer
2) One-intermediary channel. Usually used for consumer goods but could also be an agent for selling
industrial products to businesses.
Adv: retailer holds stocks and pays for cost of this, producers can focus on production – not on selling the
products to consumers
Disadv: intermediary takes a profit mark-up, producer has delivery costs to retailer
3) Two-intermediaries channel. Wholesaler buys goods from producer and sells to retailer.
Adv: reduces stock-holding costs of producer, wholesaler pays for transport costs to retailer
Disadv: producer loses further control over marketing mix, slows down the distribution chain
Internet (online) marketing: refers to advertising and marketing activities that use the Internet, email and mobile
communications to encourage direct sales via electronic commerce.
E-commerce: the buying and selling of goods and services by businesses and consumers through an electronic
medium.
Viral marketing: the use of social media sites or text messages to increase brand awareness or sell products.
efficiency of production − keeping costs as low as possible will help to give competitive advantage
quality − the good or service must be suitable for the purpose intended
flexibility and innovation − the need to develop and adapt to new processes and new products is
increasingly important in today’s dynamic business environment
Added value: the difference between the cost of purchasing raw materials and the price the finished goods are
sold for – this is the same as creating value.
Production Process/ Transformation Process: an action or set of activities that converts inputs such as land, labor,
and capital into outputs such as commodities and services.
Productivity: the ratio of outputs to inputs during production, e.g. output per worker per time period. Productivity
is concerned with how efficiently inputs are converted into outputs. The most common measures of efficiency
are:
1) Labor Productivity (number of units per worker) = Total Output in a given time period/Total Workers
Employed
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2) Capital Productivity= Total Output/Capital Employed
There are four main ways in which productivity levels could be increased:
Sustainability: taking environmentally friendly business decisions is one way in which companies can demonstrate
their commitment to sustainability. They can do this in a number of ways by:
The decisions taken by operations managers can have a significant impact on the success of businesses. These
decisions are often influenced by: marketing factors, availability of resources, technology
Production methods
1) Job production: producing a one-off item specially designed for the customer. Example: specially designed
wedding stage
2) Batch production: producing a limited number of identical products – each item in the batch passes
through one stage of production before passing on to the next stage. Example: making batches of rolls.
Adv: some flexibility in design of product in each batch, faster production with lower unit costs than job
production
Disadv: high levels of stocks at each production stage
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3) Flow production: The process of flow production is used where individual products move from stage to
stage of the production process as soon as they are ready, without having to wait for any other products.
Example: a coca cola production plant.
Adv: low unit costs due to constant working of machines, high labor productivity and economies of scale
Disadv: inflexible – often very difficult and time consuming to switch from one type of product to another,
expensive machinery
4) Mass customization: the use of flexible computer aided production systems to produce items to meet
individual customers’ requirements at mass-production cost levels. Example: Dell computers can make a
customized computer to suit your specific needs in a matter of hours. By changing just a few of the key
components – but keeping the rest the same.
Adv: combines low unit costs with flexibility to meet customers’ individual requirements
Disadv: expensive flexible capital equipment needed, expensive product redesign may be needed
Factors influencing the choice of production methods: Size of the market, amount of capital available, Availability
of other resources
Without effective inventory management, several problems can arise for a business:
Inventory management: is a part of the supply chain management, which includes various aspects such as the
process of ordering, storing and using the company's inventory like raw materials, its components, and the
finished products. It is also used for controlling the number of products for sale.
Supply Chain Management: is a management function of growing importance in nearly all businesses. Businesses
of any size will benefit from reducing the time it takes to convert raw materials into completed products available
for sale.
Inventory-holding costs:
1) Opportunity cost
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2) Storage costs
3) Risk of wastage and obsolescence
1) Lost sales
2) Idle production resources
3) Special orders could be expensive
4) Small order quantities
Economic order quantity: the optimum or least-cost quantity of stock to re-order, taking into account delivery
costs and stock-holding costs.
Buffer inventories: the minimum inventory level that should be held to ensure that production can still take place
should a delay in delivery occur or should production rates increase.
Re-order quantity: the number of units ordered each time. This will be influenced by the economic order quantity
concept.
Lead time: the normal time taken between ordering new stocks and their delivery. The longer this period of time,
then the higher will have to be the reorder stock level. The less reliable suppliers are, the greater the buffer stock
level might have to be.
Re-order stock level: This is the level of stocks that will trigger a new order to be sent to the supplier.
Maximum inventory level: This may be limited by space or by the financial costs of holding even higher
inventories. One way to calculate this maximum level is to add the EOQ of each component to the ‘buffer’ level
for that item.
Just-in-time: this inventory-control method aims to avoid holding inventories by requiring supplies to arrive just
as they are needed in production and completed products are produced to order. Important requirements for JIT:
Adv: Capital invested in inventory and the opportunity cost of inventory holding is reduced, costs of storage and
inventory holding are reduced, the multi skilled and adaptable staff required for JIT to work may gain from
improved motivation
Disadv: Any failure to receive supplies of materials or components in time will lead to expensive production delays,
Delivery costs will increase as frequent small deliveries are an essential feature of JIT
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When utilization is at a high rate, average fixed costs will be spread out over a large number of units – unit fixed
costs will be relatively low. When utilization is low, fixed costs will have to be borne by fewer units, and unit fixed
costs will rise.
Excess capacity: exists when the current levels of demand are less than the full capacity output of a business –
also known as spare capacity.
Adv: excess capacity can act as a buffer during periods of increased demand or unexpected spikes in orders, excess
capacity can result in cost savings through economies of scale.
Disadv: inefficient allocation of resources, as underutilized assets, labor, and capital can lead to higher per-unit
costs, reducing profitability
1) Is spare capacity just a short-term, seasonal problem such as might exist for ice creams in the colder
months?
2) Is spare capacity a long-term problem resulting from a fashion change, technological development of rival
products or an economic recession?
1) A cut in production capacity should be considered. This is often referred to as rationalization and will have
both cost and industrial-relations implications
Rationalization: reducing capacity by cutting overheads to increase efficiency of operations, such as closing a
factory or office department, often involving redundancies.
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This situation will also give employees a sense of Machinery will be working flat out and there may be
security for their jobs insufficient time for maintenance and preventative
repairs.
Capacity shortage: when the demand for a business’s products exceeds production capacity
Adv: the business will be able to charge higher prices, it can enhance the businesses reputation
Disadv: lost sales, competitors may take advantage of a business's capacity shortage to gain market share
Outsourcing: using another business (a ‘third party’) to undertake a part of the production process rather than
doing it within the business using the firm’s own employees. Example: Apple, one of the world's largest technology
companies, outsources the production of its devices, such as iPhones, iPads, and MacBooks, to Foxconn, which is
based in Taiwan but has a significant manufacturing presence in China.
Business-process outsourcing (BPO): a form of outsourcing that uses a third party to take responsibility for certain
business functions, such as HR and finance
Benefits: Reduction and control of operating costs, Improved company focus, Increased flexibility
Working capital: the capital needed to pay for raw materials, day-to-day running costs and credit offered to
customers. In accounting terms working capital = current assets – current liabilities
Without sufficient working capital a business will be illiquid – unable to pay its immediate or short-term debts.
Capital expenditure: the purchase of assets that are expected to last for more than one year, such as building and
machinery.
Revenue expenditure: spending on all costs and assets other than fixed assets and includes wages and salaries
and materials bought for stock.
Liquidity: the ability of a firm to be able to pay its short term debts.
Liquidation: when a firm ceases trading and its assets are sold for cash to pay suppliers and other creditors.
Internal sources of finance: These are funds that are generated internally from within the business organization.
There is no interest to be paid on the amount or a need to be repaid as the money is generated ‘organically’ from
the business.
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• Sale of assets
• Reductions in working capital
Adv: no direct cost to the business, does not increase the liabilities or debts of the business, no risk of loss of
control by the original owners as no shares are sold
Disadv: it is not available for all companies, solely depending on internal sources of finance for expansion can slow
down business growth, if assets are leased back once sold there will be leasing charges
External sources of finance: These are funds that are raised through external means i.e., from outside entities.
They are needed to be repaid along with the agreed interest and given time period.
Short-term sources
• bank overdrafts: bank agrees to a business borrowing up to an agreed limit as and when required.
Adv: very flexible: amount raised can vary from day to day, depending on the particular needs of the
business
Disadv: has a limit beyond which the firm should not go
• trade credit: by delaying the payment of bills for goods or services received, a business is, in effect,
obtaining finance.
Adv: this is as good as ‘lending money’
Disadv: they are not free – discounts for quick payment and supplier confidence are often lost if the
business takes too long to pay its suppliers
• debt factoring: when a business sells goods on credit, it creates trade receivables. The longer the time
allowed to pay up, the more finance the business has to find to carry on trading.
Adv: simplified collections, reduced credit risks
Disadv: loss of profits, includes fees and discount charges
• hire purchase and leasing: an asset is sold to a company that agrees to pay fixed repayments over an
agreed time period – the asset belongs to the company.
Adv: allows the firm to avoid cash purchase of the asset, the risk of using unreliable or outdated
equipment is reduced as the leasing company will repair and update the asset as part of the agreement
Disadv: not a cheap option
• medium-term bank loan
Long-term finance
• Debt finance and equity finance: permanent finance raised by companies through the sale of shares.
Adv: as no shares are sold, the ownership of the company does not change or is not ‘diluted’ by the
issue of additional shares, it never has to be repaid; it is permanent capital
• long-term loans from banks: loans that do not have to be repaid for at least one year
Adv: offered at either a variable or a fixed interest rate
Disadv: they can turn out to be expensive if the loan is agreed at a time of high interest rates
• debentures: (also known as loan stock or corporate bonds)
• grants: agencies that are prepared, under certain circumstances, to grant funds to businesses
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• venture capital: risk capital invested in business start-ups or expanding small businesses that have good
profit potential but do not find it easy to gain finance from other sources
• finance for unincorporated businesses: grants are available to small and newly formed businesses as
part of most governments’ assistance to small businesses
• microfinance: providing financial services for poor and low-income customers who do not have access
to banking services
• crowd funding: the use of small amounts of capital from a large number of individuals to finance a new
business venture.
Overdraft: bank agrees to a business borrowing up to an agreed limit as and when required.
Factoring: selling of claims over trade receivables to a debt factor in exchange for immediate liquidity – only a
proportion of the value of the debts will be received as cash.
Hire purchase: an asset is sold to a company that agrees to pay fixed repayments over an agreed time period –
the asset belongs to the company.
Leasing: obtaining the use of equipment or vehicles and paying a rental or leasing charge over a fixed period,
this avoids the need for the business to raise long-term capital to buy the asset; ownership remains with the
leasing company.
Microfinance: providing financial services for poor and low-income customers who do not have access to
banking services, such as loans and overdrafts offered by traditional commercial banks.
Crowd funding: the use of small amounts of capital from a large number of individuals to finance a new business
venture.
Business plan: a detailed document giving evidence about a new or existing business, and that aims to convince
external lenders and investors to extend finance to the business.
Disadv: if a business plan lacks important details or is too vague, it can deter potential investors and creditors,
time-consuming
Factors Influencing Financial Choice: Use to which finance is to be put which affects the time period for which
finance is required, cost, amount required
Liquidation: when a firm ceases trading and its assets are sold for cash to pay suppliers and other creditors.
Cash inflows: payments in cash received by a business, such as those from customers (trade receivables) or from
the bank, e.g. receiving a loan.
Cash outflows: payments in cash made by a business, such as those to suppliers and workers.
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Cash-flow forecast: is the process of obtaining an estimate or forecast of a company's future financial position;
the cash flow forecast is typically based on anticipated cash inflows and outflows.
The causes of cash-flow problems: lack of planning, poor, credit control, allowing customers too long to pay,
expanding too rapidly, unexpected events
Bad debt: unpaid customers’ bills that are now very unlikely to ever be paid.
Overtrading: expanding a business rapidly without obtaining all of the necessary finance so that a cash-flow
shortage develops
• Overdraft
• Short-term loan
• Sale of assets
• Sale and leaseback
• Reduce credit terms
• Debt factoring
Trade receivables
Trade receivables can be managed in many different ways:
• Not extending credit to customers – or extending it for shorter time periods: Will they still buy from this
business?
• Selling claims on trade receivables to specialist financial institutions acting as debt factors
• By being careful to discover whether new customers are creditworthy
• By offering a discount to clients who pay promptly
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1) Increasing the range of goods and services bought on credit
2) Extend the period of time taken to pay
5.3 Budgets
Budget: a budget is a document that management makes to estimate the revenues and expenses for an upcoming
period based on their goals for the business.
Setting budgets and establishing financial plans for the future have seven main purposes:
1) Planning
2) Effective allocation of resources
3) Setting targets to be achieved
4) Coordination
5) Monitoring and controlling
6) Modifying
7) Measuring and assessing performance
Budget holder: the individual responsible for the initial setting and achievement of a budget.
Variance analysis: calculating differences between budgets and actual performance and analyzing reasons for
such differences. There are two types of variances: favourable (these have a positive impact) or adverse (these
have a negative impact). For example, the budgeted sales revenue is $ 100,000, and the actual sales revenue is $
90,000. The difference which is -$10,000, would be the variance, and it would be an adverse one.
Delegated budgets: giving some delegated authority over the setting and achievement of budgets to junior
managers.
Setting budgets
There are several ways in which the budget level can be set.
• Incremental budgeting: uses last year’s budget as a basis and an adjustment is made for the coming year.
• Zero budgeting: setting budgets to zero each year and budget holders have to argue their case to receive
any finance.
• Flexible budgeting: cost budgets for each expense are allowed to vary if sales or production vary from
budgeted levels.
Limitations of budgeting: lack of flexibility, focused on the short term, training needs must be met
Variance analysis: A variance is the difference between budgeted and actual figures.
Favorable variance: exists when the difference between the budgeted and actual figure leads to a higher than-
expected profit.
Adverse variance: exists when the difference between the budgeted and actual figure leads to a lower-than
expected profit.
Costing
Full Costing: Full costing is a cost accounting technique that takes into account all of the costs associated with
producing a single unit of goods, including fixed and variable overhead. Direct material costs, direct labor
expenses, and all overhead charges are included in these costs.
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Contribution Costing: After all direct costs have been deducted from revenue, contribution is the amount of
earnings left. This sum is available to pay for any fixed expenditures incurred by a company during a reporting
period.
5.4 Costs
Why is it important for a business to be able to identify and calculate its costs?
Direct costs: these costs can be clearly identified with each unit of production and can be allocated to a cost
center.
Indirect costs: costs that cannot be identified with a unit of production or allocated accurately to a cost center.
Fixed costs: costs that do not vary with output, These remain fixed no matter what the level of output, such as
rent of premises.
Marginal costs: the extra cost of producing one more unit of output.
Full costing technique: Full costing allocates all costs to each product.
Break-even point of production: the level of output at which total costs equal total revenue, neither a profit nor
a loss is made.
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Calculation of Breakeven
Breakeven uses
In addition to obtaining break-even levels of production and margins of safety, the break-even techniques can
also be used to assist managers in making key decisions. The charts can be redrawn showing a potential new
situation and this can then be compared with the existing position of the business. Here are three examples of
further uses of the break-even technique:
1) A marketing decision – the impact of a price increase. The assumption made in this example is that
maximum sales will still be made. With a higher price level, this may well be unlikely.
2) An operations-management decision – the purchase of new equipment with lower variable costs
3) Choosing between two locations for a new factory.
The equation produces a precise break-even result. There is no allowance made for inventory levels on the
break-even chart.
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