Premalatha Dhandapani

E-mail : premalatha.dhandapani@gmail.com
Mobile : 704-264-5413

PROFESSIONAL SKILLS

 11+ Yrs experience with QA testing as Senior Test Lead role which includes
Functional and ETL testing in Healthcare, Banking and Insurance domains
 Extensive experience in Quality assurance and testing of diverse applications on
various platforms Inclined towards building a strong team/work environment,
and have the ability to acclimatize to new technologies and situations with ease
 Excellent understanding of Software Development Life Cycle and Test
Methodologies from project definition to post-deployment documentation
 Expertise in designing and developing strategic Test Estimation, Test Plans, Test
Strategy, Test Cases, Test Scenarios, Test Reports for both manual and auto-
mated testing
 Extensive experience in Functional, Integration, Regression, User Accep-
tance and System Testing. Extensive experience in Manual Functional test-
ing of various applications on different environments
 Extensive experience in Database, Data warehousing, Report and Main-
frame Testing
 Extensive experience in testing the data move from Database to Sales force
 Extensive experience in Oracle, Netezza and SQL Server DB along with Agin-
ity, TOAD, PL/SQL Developer
 Extensive experience in Micro Strategy and Cognos Reporting web applica-
tions
 Experience in Agile Methodology and Worked on JIRA
 Automated the ETL test scripts using DBFit Automation tool
 Hands on Experience on Informatica and Datastage ETL tools
 Proficient and Extensive experience in writing defining test cases, developing,
maintaining test scripts and Bug tracking using testing tools such as Test Direc-
tor, Quality Center and JIRA
 Experience in document management Tools like SharePoint, Livelink
 Provided the test strategy, test plan and lead the end to end testing of busi-
ness critical applications
 Hands on Experience on Release Management and doing exploratory testing
to test the risk areas
 Worked on automated test tools QTP, Winrunner and Performance test tool
Load Runner
 Have good knowledge on Hadoop Big Data testing using Impala and Hive.
 Capability of handling multiple projects at same duration
 Analytical, Problem solving and Decision making capabilities coupled with
excellent communication and interpersonal skills. She has exceptional ability to
maintain and build client/stakeholder relationships, able to comfortably converse
with all facets in the client’s organization.
  Possess a knack of various testing concepts in the user environment along with
the ability to understand Functional Requirements and involved in Task break-
down, Task allocation, Execution, Delivery, Test Planning, Preparing
RTM, design walkthroughs and Estimations
 Proven leadership qualities with emphasis on individual and team effort
backed by excellent communication skills

TECHNICAL SKILLS

Test Management Tool HP Quality Center 11.0, JIRA

Operating System Windows XP, Windows 7, Linux
Databases Netezza 7.0.2, Oracle 11g, SQL Server 2000/2005, Teradata 7.2,
DB2
Languages C, C++, SQL, PL/SQL, JCL, AS/400, UNIX
Tools MS Access, Quest Central 4.8, Toad 11.0, PL/SQL Developer 9.0,
SQL Developer, Aginity 4.6.0.2339, Informatica, Data stage 8.7,
DBFit FitNesse
Other Utilities Lotus Notes, Test Director and knowledge on Win runner, QTP,
Load Runner
Browsers Internet Explorer, Mozilla Firefox, Safari, Google Chrome

PROFESSIONAL EXPERIENCE

Project #1: Premier Connect Data (PCD)

Client : Premier Inc, North Carolina, USA
Role : Senior QA Analyst March 2015 to till date

Client Description:
Premier, Inc. (Nasdaq: PINC) is a healthcare performance improvement alliance of
approximately 3,600 U.S. hospitals and 120,000 other providers. Premier Inc
mission is to improve the health of communities.
As an industry leader, the Premier alliance has created one of the most
comprehensive databases of actionable data, best practices and cost reduction
strategies.

Project Description:
Premier connect data (PCD) project aims to create a product which helps to create a
data ware house for any health based data. Project provides costumer data model
and data stage product according to their requirement. Acquisition, standardization,
and integration of population health, claims and other data from electronic health
records and other sources to give providers trusted, analysis-ready information.

Roles and Responsibilities:

 Lead the PCD testing team, assigned tasks to team members and send
reports to the Project team
 Responsible for analyzing, testing, tracking and issue reporting of IT product
lines that are developed for Premier customers
 Worked closely with Application Development, Project Management,
Business Analysts and other IT stakeholders to ensure that the applications
 development projects have been tested thoroughly and meet the required
deliverables and quality standards
 Reviewed and Analyzed requirement documents to understand the
application and business and Done GAP analysis to capture missed
functionalities
 Participated in Backlog grooming, Sprint Planning and daily Scrum Call
meetings
 Prepared and reviewed Test Plan and Test estimation/Story points for PCD
testing
 Prepared/Reviewed PCD Test Cases for the Test Conditions mapped to
requirements and ETL mapping specifications
 Prepared/Reviewed SQL queries and Generated mock Test Data for PCD
Test cases
 Prepared/Reviewed Automation Test Scripts for the PCD test cases using
DBFit FitNesse suite Automation tool
 Created Automation scripts in DBFit FitNesse suite Automation tool including
Mock data inserts, Initial load and Incremental load test cases
 Prepared Regression Suite using DBFit FitNesse suite Automation tool for
Dev and UAT environments.
 Prepared/Reviewed the Traceability matrix which maps each requirement to
test cases
 Plan for Test Execution activities to accomplish tasks on daily basis and
sprint basis
 Executed ETL Test cases using Aginity Workbench and using DBFit
Automation
 Created and updated the stories in JIRA. Reported Issues using JIRA
 During the process of Netezza migration to Big Data, Acquired Knowledge
on the Hadoop/Big data Concepts and Impala tool

Environment:
Tools: JIRA, SQL Developer, Aginity Workbench for PureData system for Analytics,
Cognos for Reporting
Database: Oracle 11g, Netezza 7.0.2

Project #2: DWH and Report Testing

Client : Bank of America, New Jersey, USA
Role : Senior Test Lead Jun 2013 to Feb 2015

Client Description:
Bank of America is one of the world's largest financial institutions, serving individual
consumers, small businesses, middle-market businesses and large corporations with
a full range of banking, investing, asset management and other financial and risk
management products and services. The company provides unmatched convenience
in the United States, serving approximately 49 million consumer and small business
relationships with approximately 5,100 retail banking offices and approximately
16,200 ATMs and award-winning online banking with 30 million active users and
more than 15 million mobile users. The company serves clients through operations in
more than 40 countries. Bank of America Corporation stock (NYSE: BAC) is listed on
the New York Stock Exchange.
Project Description:
Bank of America DWH testing is to test the changes in existing DB tables or addition
of new tables in DB from Source to Target via staging tables using PL/SQL
Developer. Bank of America Reporting testing is to test the report outputs from
Cognos and Micro strategy reporting tools against the DB output retrieved using
PL/SQL developer. The report testing involves in three lines of Business Investment
Banking IBK, Commercial Banking GCBK and Corporate Banking GCIB.

Roles and Responsibilities:

 Reviewed and participated Business requirement documents review

meetings and design review meetings to understand the application and
business processes
 Worked closely with business users to understand Requirements
 Lead the DWH and Report testing team, assigned tasks to team members
and send reports to the customers.
 Prepared and reviewed Test Plan and Test estimation for the DWH and
Repot testing
 Prepared, Reviewed and Executed the test cases for data move from
Database tables to Sales Force tables
 Prepared/Reviewed ETL and Reporting Test Cases for the Test Conditions
mapped to requirements
 Prepared/Reviewed SQL queries and Test Data for ETL and Reporting Test
cases
 Prepared/Reviewed the Traceability matrix which maps each requirement to
test cases
 Performed a GAP analysis/Coverage Analysis which captures the missed
functionalities
 Plan for Test Execution activities to accomplish tasks on daily/weekly basis
 Executed ETL Test cases using PL/SQL Developer 9.0, Toad 11.0 and Report
test cases using Cognos and Micro Strategy web applications
 Reported Defects/Defect Management using Quality Center
 Prepared and submitted Metrics to the Project team
 Attended Daily and weekly status calls, Defect Triage Calls, CR Calls and
prepared Daily and Weekly status Reports

Environment:
Tools: HP ALM 11.0, PL/SQL Developer 9.0, Toad 11.0, Sharepoint, Cognos and
Micro strategy for Reporting.
Database: Oracle 11g, SQL Server 2005, Teradata 7.2

Project #3: Non PeopleSoft HR Testing

Client : Kaiser Permanente, California, USA
Role : Senior Test Lead July 2012 to May 2013

Client Description:
Kaiser Permanente is an integrated managed care consortium, based in Oakland,
California, United States, founded in 1945 by industrialist Henry J. Kaiser and
physician Sidney Garfield. Kaiser Permanente is made up of three distinct groups of
entities: the Kaiser Foundation Health Plan and its regional operating subsidiaries;
Kaiser Foundation Hospitals; and the autonomous regional Permanente Medical
Groups. As of 2006, Kaiser Permanente operates in nine states and the District of
Columbia, and is the largest managed care organization in the United States.

Project Description:
KP Atlas application is developed by IBM and eCounsel application is developed by
Bridge way. These applications are customized based on Kaiser Permanente. KP Atlas
and eCounsel are the Kaiser Permanente legal applications where it stores matter
information, creates different kinds of notices and send to the concerned people,
stores people information, Attorney/paralegal information, required evidence details,
invoices and different types of reports.

Roles and Responsibilities:

 Prepared requirement document for KP Atlas and eCounsel legal applications

 Given Requirement walk-through and got sign off from all the stake holders
 Lead the Non PeopleSoft HR Testing team and assign task to team members
 Prepared Regression Test Estimation, Test Strategy, Test Summary Report
and got sign-off from the stakeholders
 Identified and Designed Test Scenarios and Test cases
 Prepared the Requirement Traceability Matrix and Reviewed all test artifacts
 Lead Regression Test case review walk-through and got sign-off from the
stakeholders
 Execution of Test Scenarios and Test cases
 Co-ordination with Onsite team, Development team and Project manager
 Prepared Daily and Weekly status report
 Prepared QC Reports for Test Plan, Test Execution and Defects

Environment:
Tools: HP Quality Center 10.0, Livelink, QTP 11.0
Database: Oracle 11g

Project #4: Employee Activity Monitoring (EAM), CSESS Testing

Client : Canadian Imperial Bank of Commerce (CIBC), Toronto, Canada
Role : Test Lead June 2011 to June 2012

Client Description:
The Canadian Imperial Bank of Commerce, as it is known today, came into being in
1961. The bank was formed through the merger of the Canadian Bank of Commerce
and the Imperial Bank of Canada. At the time, they were two of Canada's largest
banks. CIBC is a leading North American financial institution serving clients in
Canada around the world. The bank's two strategic business units, CIBC World
Markets and CIBC Retail Markets, also have international operations in the United
States, the Caribbean, Asia and the United Kingdom. CIBC Provides a full range of
products and services to almost 11 million clients which includes individuals, small
business and commercial banking clients and meets the needs of corporate and
institutional clients. CIBC has nearly 40,000 employees worldwide.

Project Description:
EAM Project initiative will implement a vendor software solution replacing the
existing systems; that provides rules-based strategies that match activity against a
set of user-defined conditions to identify suspicious behavior, allowing the
organization to react quickly to emerging fraud. The solution will receive data from
various bank systems, analyze this data to detect fraud symptoms, and generate
alerts that will be managed primarily by individuals in the Corporate Security and
VILA.
EAM project seeks to build an Enterprise platform to proactively & reactively
detect internal fraud cases. It will also facilitate the replacement of the current
platform which is technically obsolete and the retirement of Defalcation, CIF Surfing
and VILA applications.
The application will be a straight out of the box implementation and the only
development required will be the creation of data feeds into the EAM platform, the
subsequent integration of this data against out of the box business rule and user set
up.

Roles and Responsibilities:

 Involved in all phases of testing like Requirement Analysis, Test Design,

Test execution of system testing and regression testing, defect reporting in
Quality Center.
 Participated in Requirement walk-through, Design review meetings where all
the stakeholders involved
 Lead the EAM team and assigned task to team members
 Prepared Test Estimation, Test Strategy, Test Summary Report and got
sign-off from the stakeholders
 Have done Requirement Analysis and Gap Analysis
 Prepared ETL Test cases and SQL queries for ETL Test cases
 Prepared and Updated the Requirement Traceability Matrix and Reviewed all
the test artifacts
 Lead Test case review walk-through and got sign-off from the stakeholders
 Executed ETL Test cases using Toad 10.6
 Co-ordinated with Onsite team, Development team and Project manager
 Prepared daily and weekly status report
 Prepared QC Reports for Test Plan, Test Execution and Defects

Environment:
Tools: HP Quality Center 10.0, Toad 10.6
Database: Oracle 11g, SQL Server 2000

Project #5: RMS Mainframes

Client : AC Nielsen, Florida, USA
Role : Team Lead/Team Member March 2010 to May 2011

Client Description:
AC Nielsen is a global marketing research firm, with worldwide headquarters in New
York City. Regional headquarters for North America are located in Schaumburg, IL.
As of May 2010, it's the part of The Nielsen Company. One of AC Nielsen's best-
known creations is the Nielsen ratings, which measure television, radio and
newspaper audiences in their respective media markets. In 1950 they began
attaching recording devices to a statistical sample of about 1200 consumer television
sets in the U.S. These devices used photographic film in mail-in cartridges to record
the channels viewed by the consumer and thus determine audience size. Later they
developed electronic methods of data collection and transmission. In 1996, AC
Nielsen split off this part of its operations into a separate company called Nielsen
Media Research (NMR), which operated as an independent company until it was
acquired by Dutch conglomerate VNU in 1999.

Prod Ref DFAI Project Description: (March10 to July 10)

Clients utilize the ‘Drug Fact Active Ingredient’ (DFAI) characteristic for subtotal
placement and view the individual ingredients via the characteristics delivered on
their database. It is very common for this characteristic to have multiple values (i.e.
multiple active ingredients are present in the product). Since spec cannot currently
utilize the multiple values supplied by the Product Reference database, the multiple
char values are concatenated together within a single value. Because the names of
the active ingredients are often lengthy, however, the default “overflow” value is
assigned to the characteristic. The assignment of this value causes a loss in data
granularity that prevents the assignment of the item to the correct subtotals without
UPC coding. It also prevents the client from viewing the individual drug fact
ingredients in the characteristics delivered on their database.
Prod Ref DFAI Project is to achieve parity with item master on the multiple
char value replication for the drug fact active ingredients on the products by
enhancing the PRO-ETL, to replicate the multi value characteristics by achieving
parity with what is on the item master, subtotal coding on spec using the multiple
char value will be greatly facilitated.
Keywords Project Description: (July 10 to May 11)
The project involves in providing a warning of potential quality escapes and/or
prevents quality escapes due to the following keywords present in RMS Specs. To fix
those Quality escapes, BASELINE-WKS keyword, BASELINE-DSW keyword,
BASELINE-DS2 keyword, ALLOWPL & STOPTAGRS keywords are processed in Report
Processor and New Daily reports to verify whether it generates the expected reports
and fatal.

Roles and Responsibilities:

 Involved in all phases of testing like Requirement Analysis, Test Design,

Test execution of system testing and regression testing, defect reporting in
Quality Center.
 Participated in Requirement walk-through, Design review meetings where all
the stakeholders involved
 Prepared Test Estimation, Test Strategy, Test Summary Report and got
sign-off from the stakeholders
 Prepared Test cases, Requirement Traceability Matrix and Reviewed all the
test artifacts
 Lead Test case review walk-through and got sign-off from the stakeholders
 Executed Test cases in Mainframes using JCL and AS/400 CL code
 Lead Defect Triage review meeting
 Co-ordinated with Client business team, Development team and Client
Project manager.
 Prepared daily and weekly status report.
 Prepared QC Reports for Test Plan, Test Execution and Defects

Environment:
Tools: HP Quality Center 10.0, JCL language, AS/400 CL language
Database: DB2, OS/400

Project #6: SUITABILTY Project, Thrivent TCOE

Client : Thrivent Financials for Lutherans, Appleton, USA
Role : Test Lead and Onsite Coordinator July 2007 to March 2010

Client Description:
Thrivent Financial for Lutherans is a not-for-profit Fortune 500 financial services
organization helping nearly 3 million members achieve their financial goals and give
back to their communities. Thrivent Financial and its affiliates offer a broad range of
financial products and services including life insurance, annuities, mutual funds,
disability income insurance, bank products and more. As a not-for-profit
organization, Thrivent Financial sponsors national outreach programs and activities
that support congregations, schools, charitable organizations and individuals in need.

Project Description:
The purpose of the Suitability Program is to define and implement
procedures/process/systems for capturing, updating and reviewing suitability
information so that the organization meets FINRA and SEC requirements while
simplifying the process for both customers and field representatives. Revised
suitability procedures must meet ongoing supervision requirements of the broker-
dealer and must be tied to our SEC Books and Records conversion to gathering and
maintaining suitability information at the account registration level
There are four main objectives for this program:
Refine and create procedures for completing ongoing suitability reviews for existing
account registrations.
Define the channels for gathering suitability information at account registration level.
Implement new procedures in the home office and field.
Improve the suitability supervisory process.

Roles and Responsibilities:

 Involved in all phases of testing like Requirement Analysis, Test Design,

Test execution of system testing and regression testing, defect reporting in
Quality Center.
 Participated in Requirement walk-through, Design review meetings where all
the stakeholders involved
 Prepared Test Estimation, Test Strategy, Test Summary Report and got
sign-off from the stakeholders
 Prepared Project Plan using MPP (Microsoft Project Plan)
 Identified and Designed CIF, ETL and Prosurv Test Scenarios, Test cases.
Prepared SQL queries for ETL test cases
 Prepared the Requirement Traceability Matrix and Reviewed all the test
artifacts
 Lead Test case review walk-through and got sign-off from the stakeholders
and Lead Defect Triage review meeting
 CIF, ETL and Prosurv Test cases Execution and ETL test cases Execution
using Quest Central 4.8
 Co-ordinated with Client business team, Client Development team and on-
site counterpart
 Prepared QC Reports for Test Plan, Test Execution and Defects
 Have done UAT and ST Defect Analysis.
 Worked as SME for a tough work stream in Suitability Project
 Prepared KT document and Involved in training new resources within the
project.
 Lead the Suitability Project Phase II and Phase III; it includes Planning and
Execution Phase.

Environment:
Tools: HP Quality Center 9.2, iThrive, CIF, ProSurv, Quest Central 4.8, MS Access
2007, MPP2007, MS Visio 2007
Database: Oracle 11g, SQL Server 2000
Project #7: GMACI CBC Testing
Client : GMACI, St.Louis, USA
Role : Module Lead Aug 2005 to May 2007

Client Description:
GMAC Insurance offers personal and commercial auto insurance, recreational vehicle
insurance and homeowners insurance available through independent agents, Direct
and ecommerce channels. With more than $1.3 billion in annual written premiums,
the GMAC companies together represent the 15th largest underwriter of personal
lines insurance in the United States. A.M. Best, an independent insurance rating
agency, rates GMAC Insurance companies A (Excellent) for financial strength and
claims paying ability.

Project Description:
GMACI presently uses three separate main-frame based systems to write business
across its 3 distribution channels. The 3 channels are Direct, Independent Agency
and e-commerce. GMACI is presently in the process of implementing a single system
of record for all Private Passenger Auto (PPA) and Recreational Vehicles (RV).
The new system is called Continuous Technology Solutions (CTS) and the project is
referred to as CTS Business Convergence (CBC). The team within GMACI which
handles this project is referred to as “Convergence Team”.
GMACI has engaged Cognizant for testing the implementation of this new system.

Roles & Responsibilities:

 Involved in all phases of testing like Requirement Analysis, Test Design,

Test execution of system testing and regression testing, defect reporting in
Quality Center.
 Coordinating with onsite team for any Queries or clarifications in the
requirement.
 Lead the Direct module from Release 2.4 to Release 2.7; it includes both
Test Planning and Test Execution Phase
 Prepared Test Plan, Test Strategy and Test Estimation
 Allocating tasks to the team members and reporting the status to the onsite
team lead for final Daily status report
 Prepared and Executed Reusable test cases for all 50 states of Direct
Module and done regression testing
 Prepared and Updated the Requirement Traceability Matrix
 Prepared QC Reports for Test Plan, Test Execution and Defects
 Prepared BPO (Business Process Overview), KT document and Involved in
training new resources within the project.
 Have done UAT and ST Defect Analysis.
 Prepared Metrics Dashboard for Test Execution Phase for all the Projects

Environment:
Tools: HP Quality Center 9.0, Policy Rating (Underwriting) tool
Database: DB2

Project #8: ALFA Exceed Testing

Client : ALFA Insurance Company, Alabama, USA
Role : Team Member Nov 2004 to July 2005

Client Description:
ALFA Mutual Insurance Company is the Insurance provider catering the needs of
millions in the states of Mississippi, Alabama and Georgia. ALFA chose EXCEED as
their primary business tool for their day to day Insurance processing activities.
Exceed is an end to end insurance solution developed by CSC.

Project Description:
In January 2000, ALFA Insurance chose the Exceed software as the foundation for its
insurance processing solution, a product developed by Computer Sciences
Corporation (CSC), headquartered in El Segundo, Calif., and Blythewood, S.C. CSC
will install Exceed, replacing ALFA’s existing systems for auto, homeowners,
Commercial and umbrella lines of business. Exceed includes policy administration,
billing and collections, claims, rating and underwriting, document forms
management, WIP and dynamic Entitlements.

Roles & Responsibilities:

 Involved in all phases of testing like Requirement Analysis, Test Design,

Test execution of system testing and regression testing, defect reporting in
Test Director.
 Coordinating with onsite team for any Queries or clarifications in the
requirement.
 Allocating tasks to the team member and reporting the status to the team
lead for final Daily status report.
 Prepared and Updated the Requirement Traceability Matrix.
 Prepared Test Summary Report for Document Solutions Module.
 Involved in the Execution of Extract files and collected all the Extract files.

Environment:
Tools: Test Director, EXCEED application knowledge

EDUCATION

Master of Science (M.Sc. Physics) from Bharathiyar University, TamilNadu, India

CERTIFICATIONS

 ISTQB Certified Tester

 INS 21 (General Insurance)
 Cognizant Certified Professional
 Software Testing
 General Insurance
 QTP
 Life Insurance