General Terms and Conditions

Version 03/01/2022
These General Terms and Conditions (hereinafter: "GYG GTC") govern the use of the GetYourGuide
online mediation platform, which can be accessed, among others, at the URLs
http://www.getyourguide.de, http://www.getyourguide.com all other country websites (collectively
"GYG Website") and the local and mobile apps and applications (hereinafter collectively "GYG
Platform").
1. About us
We, GetYourGuide Deutschland GmbH, registered address Sonnenburger Straße 71-75, 10437 Berlin,
Germany, registered with the Charlottenburg Local Court under HRB 132059 B, ("GetYourGuide" or
"we" or "us") are the operator of the GYG Platform and are responsible for it accordingly. Our
platform is available worldwide in multiple languages and is quick and easy to use.
We operate the GYG Platform as an intermediary platform on which tours and Activities
(collectively "Activity" or "Activities") are o ered online by a variety of local Suppliers around the
world ("Suppliers"). We act as a commercial agent for the Suppliers. The descriptions and
illustrations of these Activities originate from the respective Suppliers. We therefore have no direct
influence on the scope of such content.
2. Scope
2.1 These GYG GTC apply to all visitors to the GYG Platform and to all content within the o ered
operating systems (currently iOS, Android) ("Users"). As soon as you use the GYG Platform, you are
obliged to comply with these GYG GTCs. Therefore, please read them carefully before your first
use.
2.2 These GYG GTC are directed exclusively at consumers and entrepreneurs within the meaning of
the §13 BGB (German Civil Code). They are available online and apply to all of our services or
performances, unless more specific regulations prevail. Should this be the case, we will make this
clear at the appropriate time. Any terms and conditions of the user that conflict with, or deviate
from these Terms of Use shall not apply unless we have expressly agreed to them in writing.
2.3 The use of the GYG platform is only for you personally, i.e. you may not use it under any
circumstances for other business purposes. Keyword: Reselling tickets is an absolute NO GO! This
means that any use that goes beyond your personal use in your private environment and/or serves
commercial or business purposes, those personally connected to you and/or other third parties, in
particular the commercial resale of tickets, is strictly prohibited.
3. What we do
3.1 You can view Activities anonymously on the GYG platform. The Activities include, for example,
guided tours, cooking classes, sightseeing tours by bus, boat trips, tickets for sightseeing and other
services. The contract for the provision of the activity is concluded exclusively and directly between
you and the Supplier ("Service Agreement"). On the side of the Suppliers, the contracts are
concluded by us on behalf and for the account of the Suppliers. We act as a commercial agent for
the Suppliers and are commissioned and authorized by the Suppliers to conclude transactions
between the Suppliers and the Users, e.g. you, and for the account of the Suppliers and to collect
payments from the Users. We do not o er any Activities ourselves and therefore do not become
your contractual partner of the Service Agreements. We do not act as the organizer, the landlord,
seller or other contractual partner in relation to the Service Agreement with you.
3.2 You can filter the list of activities by di erent parameters. The discovery wizard will show you
activities that match your criteria and are o ered by a specific provider. If more than one provider
is able to o er a tour that matches the criteria entered in the discovery wizard, the provider is
again selected based on the factors including popularity, diversity, availability, cancellation rate,
rating, performance over time, and amount of revenue generated.
3.3 In the interest of a fast and smooth process - you may ask questions about your booking to the
GetYourGuide customer service. For this purpose you can find various forms on Contact us
⎸GetYourGuide, as well as through our hotline. As commercial agents, we support the Suppliers in
this process, we usually answer within 24 hours, or at the latest usually within 48 hours. The
communication between you and the Supplier can be done directly. In case of emergency, the
contact details of the respective Supplier can be found on your voucher.
3.4 We reserve the right to make the use of the GYG Platform, individual functions of the GYG
Platform or the extent to which individual functions can be used, subject to certain conditions, such
as the payment behavior of the customer (e.g. in the case of prior bookings) or to make it
dependent on the presentation of certain proofs (e.g. proof of identity, purchase, payment or
ownership). We reserve the right to restrict your booking Activities in the case of suspected fraud,
violation of these GYG GTC and violation of obligations under the Service Agreement, which
become known to GetYourGuide.
3.5 . We are not obligated to improve, extend (updates/upgrades) or make available the content,
functions and services provided via the GYG Platform. We may discontinue our services and
performances at any time, there is no right to continuation. However, if you have already
concluded a Service Agreement with a Supplier, section 5.3 applies to you, i.e. the Service
Agreement.
4. Registration and GYG account
4.1 Although registration is not required, you must register with us in order to use all features, for
example, the "Wish List".
4.2 In order to set up the GYG account, you must enter your full legal name and email address in
the registration form on the GYG platform and set a password. You must keep this data secret so
that no third party has access to your account. By clicking on the button "Register now" you accept
these GYG terms and conditions. After clicking the button "Confirm email" you will receive a
confirmation ‘welcome’ email from GetYourGuide. Your GYG account has now been created.
4.3 You may only create one GYG account for yourself. You may not transfer the account to
anyone else.
5. Conclusion of contract with GetYourGuide- User Agreement
5.1 The subject matter of the contract with us as the contracting party, is the use of the GYG
platform free of charge (“User Agreement”).
5.2 The contractual relationship between you and us comes into e ect as soon as you click the
"Install" button on the product description page of the respective app store and, if applicable, enter
your respective password or as soon as you use the website. The contract for the use of the GYG
Platform is concluded for an indefinite period of time and you may terminate it at any time. A
blocking, termination or deletion of the customer account is possible at any time via the
GetYourGuide customer service by phone or via the contact form under "Delete account". The
contact details can be found at Contact us ⎸GetYourGuide.
5.3 GetYourGuide may unilaterally terminate the contract on the use of the GYG Account at any
time with a notice period of one week. However, the termination will only become e ective as
soon as the already established Service Agreements have been executed. The right to extraordinary
termination remains una ected.
6. Conclusion of contract with the Supplier - Service Agreement
6.1 If you select and purchase a Supplier's activity on the GYG platform, you conclude a contract
with the Supplier. When concluding the contract, we act as the commercial agent of the Supplier.
After checking the availability of the activity, you add the respective activity to the shopping cart
by clicking the button "Add to cart". After clicking the button "Checkout", you will be asked for
further mandatory information, in particular the payment method, which must be completed.
6.2 By clicking the button "Book now" at the end of the ordering process, you submit a binding
o er to conclude a Service Agreement with the respective Supplier. You are bound to the o er for
two working days. After receipt of the o er, we will send you an automatic order confirmation on
behalf of the Supplier. This order confirmation does not constitute an acceptance of the Service
Agreement.
6.3 The Suppliers may provide their own terms and conditions in their respective o er on the GYG
platform ("Supplier T&Cs"). Please read these Supplier terms and conditions carefully, because they
may contain important information for you, e.g. regarding cancellation options or conditions. If
there is a contradiction in conditions, the one that is more beneficial to you shall apply.
6.4 We accept the contract o er in the name and on behalf of the Supplier once you receive a
booking confirmation issued in the name and on behalf of the Supplier and, if applicable, a
voucher and a payment confirmation. We reserve the right to accept or reject contract o ers at our
sole discretion.
6.5 The contract between you and the respective Supplier is not set out in a separate contract text.
The content of the contract results from the ordered product (i.e. the description of the activity
selected by you), these GTC and - if available - the Supplier GTC.
6.6 You must immediately check the order confirmation to ensure that all data has been entered
correctly.
6.7 ATTENTION: In the case of contracts for tourist services that were concluded at a distance -
such as Service Agreements with Suppliers that you have booked through us - there is NO right of
withdrawal in accordance with § 312g para. 2 p. 1 No. 9 BGB (Civil Law), you are only entitled to
the statutory rights of cancellation and termination. If applicable, you are also entitled to
contractual cancellation rights as described under 12.
7. Prices (Suppliers)
7.1 All prices quoted are inclusive prices, i.e. all taxes are already included. However, it is possible
that additional local taxes (e.g. local tax) are levied locally. We have no influence on this.
7.2 The booking prices set by the Suppliers may be subject to special provisions, for example, with
regard to cancellations and the refund of payments made. You must independently check before
booking whether the respective Supplier prescribes deviating conditions.
7.3 We receive a commission from the Supplier for brokering the Service Agreement.
8. Customer service / Best Price Guarantee from GetYourGuide
8.1 You can reach our customer services team at Contact us ⎸GetYourGuide, we are available by
phone, chat or email.
8.2 If you find the activity booked via the GYG platform (i) with the same conditions (date, city,
number of persons) and (ii) with the same services (iii) at a lower price on the Internet (iv)
bookable with the same Supplier and prove this to us, we will pay you the di erence between the
lower price booked via GetYourGuide and the lower price found and available by you on the
Internet.
8.3 To make use of this best price guarantee, you must send us the link (and/or a screenshot of the
alternative o er) upon request. We will then check this and should the price actually be lower, pay
the di erence, whereby this payment can also be made by means of a voucher.
8.4 All special o ers and discount promotions are marked as such.
9. Payment at GetYourGuide
9.1 The price o ered on the GYG platform ("Booking Price") shall apply to the Supplier's services.
Unless otherwise agreed, the booking price for the services of the Supplier is payable immediately
upon booking by the user. For selected Activities, you may be able to choose the "Book now, pay
later" feature. This is only possible with a credit card that is valid at least until the date of the
selected Activity - to find out, we will charge 0 EUR to your credit card when you complete your
booking. 72 hours before the start of the Activity we will debit the booking price. If the credit card
charge fails, you have 47 hours to make the payment manually. If this fails and the payment is not
made, we will automatically cancel the Activity you booked.
9.2 GetYourGuide is entitled to receive the invoiced amounts in the name of and on behalf of the
Supplier (as a commercial agent), unless otherwise expressly stated in the Supplier's invoice. With
the successful payment to GetYourGuide, you have fulfilled your payment obligations towards the
Suppliers with a discharging e ect. If claims are to be paid by the user in a currency other than
their local currency (foreign currency claim), GetYourGuide may (in its role as a commercial agent)
demand payment in the user's local currency and convert the foreign currency claim at the current
exchange rate at the time of the conclusion of the contract. For highly volatile currencies, we may
charge a reasonable exchange fee.
9.3 We are your contact in connection with a Service Agreement and its remuneration as the
commercial agent of the Supplier. If you wish to claim a refund of the booking price outside of our
cancellation policy, e.g. because you believe that you are entitled to it due to a timely
cancellation, you may contact us. We will then contact the respective Supplier. A refund granted
by the Supplier can be processed by the Supplier through us.
9.4 You must provide payment information truthfully and update it immediately in the event of
changes we can reject by a means of payment specified by you. The means of payment permitted
for the respective service will be displayed to you in the order process. Please note the terms and
conditions of the payment service Supplier, which apply. Your payment service Supplier may charge
additional fees. You are required to confirm to us that you are authorized to use or have the right
to use a payment method you use.
9.5 In some cases you will not pay the booking price to GetYour Guide, or directly to the Supplier,
but to another company that we have appointed to process the payment as a sub-agent. For
example, if you live in the USA or use a credit card issued in the USA for payment, GetYourGuide
Operations Inc, one of our subsidiaries, will process the payment. These payments are subject to
the same terms and conditions as payments made directly to us, so nothing changes for you. You
will have also fulfilled your payment obligations with the successful payment to the commissioned
company with a discharging e ect towards the providers. If you have questions relating to
payment, you can contact our local customer service team via Contact us ⎸GetYourGuide.
.6 By authorizing payment, you consent to your payment information being used to collect
payment for the Supplier. We reserve the right to make the use of the payment function or
individual payment methods on the GYG platform dependent on a check of the required
creditworthiness.
10. Implementation of the Activity (Service Agreement)
10.1 You must arrive on time at the meeting point indicated by the Supplier. Please also take note
of the Supplier’s terms and conditions. If you are traveling to the activity from abroad, you are
responsible for the necessary travel documents (passport, visa, etc.) and compliance with health
requirements, etc.
10.2 The booking price of the services does not include insurance. You are responsible for su cient
insurance coverage. The insurance requirement depends on the booked activity.
10.3 For time and deadline calculations, the time zone of the Supplier shall be decisive.
11. Cancellations
11.1 You may only cancel the Service Agreements in accordance with the cancellation conditions as
stated in the Supplier T&Cs, the description of the Activity on the GYG Platforms or on any
voucher issued for the Activity.
11.2 To avoid misunderstandings, you must make changes and cancellations via the GYG platform,
unless otherwise agreed. A cancellation can be made via the form available at Contact us
⎸GetYourGuide. The change or cancellation must be made in good time; what is "in good time"
depends on each individual case. Therefore, it is very important that you carefully read all terms
and conditions, especially the Supplier T&Cs. The decisive factor for a timely cancellation is the
timely receipt of the notification by GetYourGuide. If these conditions are met, we will issue a
cancellation confirmation on behalf of the Supplier. This will serve as proof of the cancellation and
therefore must be kept.
11.3 We can notify you of changes on behalf of the Supplier, especially if at short notice, by your
provided telephone number and by sending changes to your email address.
11.4 If there are no di erent cancellation conditions in the description of the Supplier's activity, in
the Supplier T&Cs or on a Voucher, the following cancellation conditions shall apply:
a) For cancellations more than 24 hours before the start of the activity: full refund of the booking
price
b) For cancellations 24 hours or less before the start of the activity or in case of no-show: no refund
of the booking price.
11.5 You always have the option to prove to the Supplier that he has not incurred any damage at
all or that the damage is significantly lower than the cancellation fees demanded by the Supplier.
12. Further rights of the Supplier (Service Agreement)
12.1 The Supplier may cancel the Activity on the agreed date without observing a cancellation
period if weather conditions, o cial measures, strikes or other external circumstances that are
unforeseeable or can only be averted by disproportionate e orts on the part of the Supplier and
are beyond the Supplier's control (in particular events of force majeure) make it impossible or
significantly impede or endanger the performance of the activity. In this case, the booking price
paid for the canceled Activity will be refunded.
12.2 The Supplier may exclude you from an Activity if you do not meet the requirements for
participation required on the GYG Platforms. Also, if you would endanger yourself or others
through your participation, or if you disrupt the implementation of the activity in any other way. In
these cases, the booking price paid for the activity will not be refunded.
12.3 The Supplier may make immaterial changes to the program at any time if this appears
necessary due to circumstances arising at short notice. Insignificant program changes also include
a change of the starting/meeting point for the tour, provided that the new meeting point can be
reached by the customer from the originally agreed meeting point on foot or by public transport
within 15 minutes. A change of the start/meeting point is possible up to 24 hours before the start
of the booked activity and will be communicated to you by email or displayed via the GYG
platform.
13. Reviews and User content
13.1 We o er you the opportunity to view reviews written by other users or supplementary content
and images about the activity on the GYG platform. These reflect the personal opinion of any
respective user from a specific point in time and are therefore shaped by personal ideas and
expectations. It must also be noted that the activity o ered may have changed since the content
or the rating was posted. The number of ratings given should also be taken into account, as a
single opinion is often less meaningful than the synopsis of a large number of ratings.
13.2 You can personally influence the content of the GYG Platform by writing reviews of Activities
for which you have paid, or, if applicable, by posting pictures ("User Content"). You are fully
responsible for the User Content you post. It is strictly forbidden to post User Content on the GYG
Platform that:
is untrue or misleading, in particular make false and/or unobjective assessments of Activities or
other circumstances/events there that could influence the decision of other users,
openly or covertly advertises products, services or companies; in particular, provides reviews,
insofar as the user is o ered remuneration for this action, or provides reviews of the Activities of a
Suppliers for whom the user himself is active, or
contains links or similar information/references that are likely to impair the functioning of third-
party data processing systems.
13.3 Furthermore, you are obligated to ensure that you are entitled to the necessary rights of use
for images before uploading the user content. In particular, images or photos with persons other
than may only be uploaded to the GYG platform if the consent of these persons is available. If
you want to use pictures that have been taken by a person other than yourself, you also need the
consent of this person.
13.4 The public accessibility of the User Content may not violate legal provisions, morality and/or
the rights of third parties; in particular, you may not upload and/or make publicly accessible any
User Content with depictions of violence, pornography, discrimination, insults, racism, defamation
or other illegal content or depictions.
13.5 We do not adopt the User Content as our own in any way or context.
13.6 We may use the User Content in various ways. This includes, but is not limited to, displaying it
on the GYG Platform, reformatting it, editing it for clarity or better grammar, including it in or
alongside advertisements or other works.
13.7 We may remove or repost User Content as necessary and at our sole discretion. For example,
GetYourGuide may remove User Content if, in our opinion, it violates our obligations under
Sections 14.2-14.4. We are not obligated to keep copies of User Content or to provide such copies.
13.8 GetYourGuide, its a liates, sub-agents and their (distribution) partners, may display
advertisements and other information next to or together with the User Content on the GYG
Platform as well as on other media. You are not entitled to any compensation for such
advertisements. We reserve the right to make changes to the type and scope of such advertising
measures; we will not notify you of such changes.
14. Data protection
14.1 We always process your personal data in accordance with the legal regulations.
14.2 You can find detailed data protection information here.
15. Indemnification
15.1 You shall fully indemnify us for all damages, costs and expenses (including reasonable legal
defense costs) incurred by us as a result of:
15.1.1 your culpable misrepresentation, act or omission in connection with your use of the GYG
Platform;
15.1.2 culpable non-compliance with these Terms of Use on your part; or
15.1.3 claims asserted by third parties arising out of or in connection with your culpable access to or
use of the GYG Platform that are not in accordance with these Terms.
15.2 Damages in the sense of clause 16.1 also include compensation to which we are exposed to our
vicarious agents or assistants because of the occurrence of one of the events described in clauses
16.1.1. to 16.1.3..
15.3 The above obligations shall only apply if you are responsible for the infringement in question,
i.e. you have acted intentionally or have disregarded the due care required in the course of trade.
16. Liability
16.1 Except as set forth in Section 17.2, our maximum liability arising out of or in connection with
the performance of our contractual obligations to you shall be limited to the typically foreseeable
loss or damage arising from a negligent breach of a fundamental contractual obligation. A
"material contractual obligation" under these Terms of Service is an obligation, the performance of
which is essential to the proper performance of these Terms of Service and the breach of which
jeopardizes the purpose of these Terms of Service and its performance upon which you as a user
may regularly rely. Loss or damage is typically foreseeable if it was typically foreseeable at the
time these GYG Terms and Conditions were accepted. We exclude our liability and the liability of
vicarious agents for damages caused by a negligent breach of a non-essential contractual
obligation.
16.2 Nothing in these Terms and Conditions shall exclude or limit the liability of us or our agents or
servants for gross negligence,intent,death, personal injury or fraud. Likewise, any further-reaching
mandatory statutory rights as a consumer shall remain una ected.
16.3 The above limitations of liability do not apply if we fraudulently conceal a circumstance to the
standard of the GYG platform or should guarantee a certain functionality. The same applies to any
claims of the User under the Product Liability Act.
16.4 No liability shall exist in cases of force majeure, including but not limited to: failure of
electronic or mechanical equipment or communications, acts of third parties (including denial of
service attacks and excessive or abusive use of the GYG Platform), telephone or other connectivity
problems, computer viruses, unauthorized access, theft, operator error, fire, severe weather
including floods, regulatory or other acts of regulatory, governmental or supranational authorities,
war, riots or labor disputes.
17. Assignment
You may not transfer, assign or otherwise deal with your rights and/or obligations under these
Terms, except for any claim for damages.
18. Severability clause
Should individual provisions of these GYG GTC be or become void or ine ective in whole or in
part, this shall not a ect the validity of the remaining provisions. Statutory law shall take the
place of any provisions of these GYG GTC that are not included or are invalid. If such statutory
law is not available in the respective case or would lead to an unacceptable result, the parties
shall enter into negotiations to replace the non-included or invalid provision with a valid provision
that comes as close as possible to the economic purpose of the invalid provision.
19. Final provisions
19.1 For the purpose of fulfilling the contract and exercising rights due to us under this contract, we
may use other GetYourGuide companies and third parties as vicarious agents.
19.2 We may amend or adjust these Terms of Use in the future, e.g. to take into account changes in
the law, changes in the conditions of content procurement or regulatory gaps; as far as our paid
services are concerned, we will only amend or adjust these Terms of Use in the future if there are
external circumstances that force us to do so, e.g. to take into account changes in the law, changes
in the services of our contractual partners or regulatory gaps. We will then inform you of this in
good time and in an appropriate manner. If you object, we or you can terminate the contract with
immediate e ect.
19.3 All declarations transmitted within the framework of the agreement between GetYourGuide
and You must be made in writing or text form (e.g. by email).
19.4 The online dispute resolution platform of the European Commission can be accessed here. We
are neither willing nor obliged to participate in dispute resolution proceedings before a consumer
arbitration board.
19.5 For consumers, German law shall apply to the exclusion of the UN Convention on Contracts
for the International Sale of Goods (CISG), unless mandatory statutory consumer provisions of your
country, i.e. the country in which you predominantly reside, are more favorable to you. In this
respect, these more favorable provisions of your country shall apply.

Right of withdrawal
If you are a consumer, i.e. if you are a natural person who is acting for purposes which are outside
your trade, business, craft or profession, and your habitual residency is in the European Economic
Area, you generally have a statutory right of withdrawal in accordance with the following
withdrawal information. In some cases, however, a right of withdrawal is excluded by law, so that
you may not have a right of withdrawal for your specific contract.
Exclusion of the right of withdrawal
The right of withdrawal is excluded by law in the case of distance contracts for the provision of
leisure activities if the contract provides for a specific date or period of performance. This includes
date or time-bound "Tours" of various kinds, "(Multiple) Day Trips", "Entrance Tickets", "Guided
Tours", "Water Activities", "Adventures", "Other Experiences" and "Combination O ers" arranged by
us.

Instructions concerning the exercise of the right of

withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third
party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us ( GetYourGuide Deutschland GmbH,
Sonnenburger Straße 73, 10437 Berlin, Germany, withdrawal @ getyourguide . com (spam
protection), +49 30 2202 7135 ) of your decision to withdraw from this contract by an unequivocal
statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form,
but it is not obligatory. To meet the withdrawal deadline, it is su cient for you to send your
communication concerning your exercise of the right of withdrawal before the withdrawal period
has expired.
E ects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you,
including the costs of delivery (with the exception of the supplementary costs resulting from your
choice of a type of delivery other than the least expensive type of standard delivery o ered by us),
without undue delay and in any event not later than 14 days from the day on which we are
informed about your decision to withdraw from this contract. We will carry out such reimbursement
using the same means of payment as you used for the initial transaction, unless you have expressly
agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You shall send back the goods or hand them over to us without undue delay and in any event not
later than 14 days from the day on which you communicate your withdrawal from this contract to
us. The deadline is met if you send back the goods before the period of 14 days has expired. We
will bear the costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than
what is necessary to establish the nature, characteristics and functioning of the goods.
Apart from the above, the following applies with regard to your right of withdrawal:
You can use the model withdrawal form below to declare your withdrawal, but are not obliged to
use it. For example, you can also declare your withdrawal quickly and e ciently via our platform
by filling out and submitting our form at Cancel Booking.
If you use the model withdrawal form below, we would kindly ask you to provide your booking
reference. This makes it easier for us to match your withdrawal to your contract, but is not
obligatory for you.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract).
-To GetYourGuide Deutschland GmbH, Sonnenburger Straße 73, 10437 Berlin, Germany,
withdrawal @ getyourguide . com:
-I/we() hereby give notice that I/We() withdraw from my/our() contract of sale of the
following goods() /for the provision of the following service(*),
 -Ordered on() /received on(),
-Name of consumer(s),
-Address of consumer(s),
-Signature of consumer(s) (only if this form is notified on paper),
-Date

(*) Delete as appropriate.