NON–CONFORMANCE, CORRECTIVE & PREVENTIVE ACTION
Types of non-conformances:
Non-conforming products and services identified during inspection.
Client complaints, whether verbal or written.
Non-conformities related to incoming materials that are rejected.
Any other instances where products or services do not meet specified requirements.
All products and services must undergo inspection before receipt or shipment.
If any nonconformities are detected, they are identified by the Department Manager
using Corrective/Preventive Action Requests.
Non-conforming products or services are then reviewed by the Department Manager
to determine the appropriate corrective action, which could involve rejection,
rework, or use as it is with proper notification.
After remedial work is carried out they are re-inspected to ensure the nonconformity
has been resolved.
The IMS Management Representative summarizes all Corrective/Preventive Action
Requests in a log and reviews it monthly with the Department Manager to identify trends
and initiate corrective/preventive actions as necessary.
In the case of material rejection, the Department Manager notifies the Finance and
Purchasing Department for necessary actions to prevent future occurrences.
Corrective Actions:
When the system related non-conformities are identified, the Department Manager
raises a Corrective/Preventive Action Request detailing the issue.
Determine the root cause and records the findings.
After identifying the root cause, the Department Manager implements appropriate
corrective actions based on the severity of the problem and records the details in the
Corrective/Preventive Action Request.
The Corrective/Preventive Action Requests are reviewed by the Operation Manager
and IMS Management Representative to ensure thorough analysis, root cause
determination, and suitable corrective actions to prevent recurrence.
If the corrective actions are deemed effective, the reports are filed for further monitoring
and follow-up.
Preventive Actions:
The IMS Management Representative gathers and analyzes information from various sources
such as management reviews, client feedback, complaints, and audit reports, staff suggestions
to detect and eliminate potential non-conformities.
Staff are encouraged to submit suggestions for system improvements or observations
indicating potential problems.
Preventive actions are planned based on potential non-conformities, considering the impact on
quality, costs, performance and client satisfaction.
Proposed preventive actions are approved by the IMS Management Representative before
implementation.
The IMS Management Representative monitors the implementation of preventive actions and
verifies their effectiveness of actions.
The IMS Management Representative shall submit information on preventive action for
Management Review.
