©) studocu MIS Question Bank - MBA Sem 1-convertedCourse: Management Information System MBA (Outcome Based ~ CBCS) MODEL QUESTION BANK Semester -1 112 - Management Information System Module | Concepts & Types of Information Systems: Components of MIS. Information Activities, Strategic Management of Business, Balance Score Card, Scorecard and Dashboard, measures of business operations and business performance, Steps for strategic design of MIS CO1: The student will be able to describe different types of management information system from management activity point of view and will also be able to identify and work out KRAs, BOPs and BPPs for various organisations/systems. Question 1: A manufacturing company wants to evaluate its operational performance during the current year. Expl ns Parameters (BOPS) better operations. which Business Operat should focus for its ‘Ans: The business parameters to be considered for operational effectiveness are performance achieved, inputs utilized and the deviations from the achievement of objectives if any. Applying these parameters to the said manufacturing organization we obtain following business operations performance measuring parameters- a, Sales: Sales achieved, inputs utilized and the deviations from the achievement of objectives if any . b. Production: Production output achieved, inputs utilized and the deviations from the achievement of objectives if any . Inventory : Raw Material available in hand, RM utilized and the likely shortages of RM if any. d. Receivables : Bills receivables, age analysis, statutory declaration forms. e. Payables : Accounts Payable, Accounts balance. f. Capacity utilization : Installed capacity of the facility, Capacity utilized, Plans for under-utilization of capacity if any. Question 2: A newly started manufacturing company wants to establish an MIS for effective operational management. Design a suitable MIS for this organization. ‘Ans. The major components of an MIS are - a. Sourcing System b. Production System These three major processing systems are supported by various other sub systems. Using and integrating these sub-systems one can design an effective MIS for any organization.Course: Management Information System Sourcing System Production System Data Processing Query Processing Transaction Processing Exception Reporting ‘Application Processing Data Base Processing ‘Systems Processing Decision Support System ‘Systems Integration Operations Research Data Base Management System _| Artificial Intelligence System Question 3: A big brand of super market from India wants to further strengthen its business operations. You have been asked by the management to List out and discuss the possible KRAs, CSFs and KPIs for this super market. Ans: A. Key Result Areas (KRAs) 1. Exact assessment of objectives of customers for visiting & buying from this super market. 2. Management of customer preferences. 3, Adequate stocking of SKUs. 4, Management of Aisle & floor space. 5. Promotional offers. 6. Buyer management from entry to 7. Post sale management. B, Critical Success Factors (CSFs) 1. Customer's need management 2. Availability of desired SKUs. 3. Floor space management. 4, Reduction in searching time as well as billing time. C. Key Performance Indicators (KPIs) (Expected Vs Actual) 1. Foot Fall 2. Number of bills generated per day 3. Revenue per customer 4, Customer visit time. 5. Customer visit frequency 6. Date of last visit/amount of billing of this customer. 7. Ratio of footfall to no. of bills generatedCourse: Management Information System Question 4: One of your friends has opened a retail chain of ready to eat food. Explain him the steps involved in the process of development of strategic MIS. Ans : The various steps involved in development of a strategic MIS can be enlisted as below. 1. Evaluation of business environments. 2. Competition analysis. 3. Assessment of competitive advantage. 4, Defining business vision & mission. 5. Defining KRAs of the business. 6. Defining CSFs of the business. 7. Development of Balance Score Card 8. Development of IT/IS systems. Question 5: One of your friends has developed a search engine. He has consulted you to assess his business performance through Balance Score Card. Explain how the performance ofthis search engine can be assessed using Balance Score Card. Ans. The balance score card for this search engine developer can be developed in the following way. Perspective Objectives Measurement | Tgt.Vs Ach | Initiatives ‘A. Financial Revenue Growth % Change in Performance Revenue Operational Cost ROI Profitability Revenue \Vs.Expenses B. Customer Customer Satisfaction | Customer Satisfaction Index Technology New Technology Acquisition Going Global Revenue By Region C._ Internal Business | Innovation Software Expansion Best Search Engine Customer Usage RatingCourse: Management Information System Becoming Global Foreign Investment Recruiting Top Talent | Job Growth D. Innovation& Value Chain Profit Margin Learning ‘SWOT Analysis, Competitiveness Global Strategy Geographical Revenue Question 6: One of your friends is a sales manager with mid-sized pharmaceutical manufacturer. He has consulted you to develop a business (sales) performance measuring matrix for his field staff. Which parameters you would suggest him? Ans: The business performance measuring matrix can be developed using the following business performance parameters, Market Perspective Channel Perspective Operational Perspective No. of Retailers in the Market _ | Primary Sales No. of visits per doctor No. of Doctors inthe Market | Secondary Sales No. of visits per retailer No. of competitive brands Inventory Call Average Classification of Doctors Payments Outstanding ‘Adherence to Tour Plan Frequency of visits required Dead Stock Personal Order Booking No. of companies operative Expiry/Breakage Time spent per call of doctors ‘Average footfall per doctor (Orders for next period ‘Adherence to strategy Question 7: Modern day Business cannot be managed without an efficient MIS in place. Critically examine this statement while describing the different types of MIS from a management activity point of view. Answer: Information systems support the business processes of an organization. As there are several business processes, specialties, and levels in an organization, there need to be several types of information system Modern day business needs 6 types of Information Systems Systems and Management Support Systems vided in 2 groups ~ Operations Support Operations Support Systems (Summary of characteristics for each of the following Systems) - Transaction Processing Systems - Office Automation Systems - Knowledge Management SystemsCourse: Management Information System Management Support Systems (Summary of characteristics for each of the following Systems) - Management Information Systems ~ Decision Support Systems - Executive Information Systems Question 8: Identify and work out BOPs and BPPs for a retail chain garment shop and develop Balance Score Card and Dash Board formats for the same. Answer: Business operations measuring parameters (BOPs): expected Vs. Actual Count of visiters (morning, noon, evening) Count of customers (morning, noon, evening) Count of Bills Bill value for the day Count of member customers Average queue length at billing counter Average Inventory Number of unmoved items for a week Business Performance Measuring Parameters (BPPs): Expected Vs. Actual 1. Average Bill Value: 1NR1200/- 2. Visitor to customer ratio: 70% 3. Members to customer ratio: 80% 4, Queue length at the counter: <4 persons 5. Number of stock outs by class of items: 2 per class 6. Inventory to turnover ratio: 14 Balance Score Card: - HR Perspective Efficiency Perspective Satisfaction Perspective Financial Perspective Dash Board: - Visitor to customer ratio (R1) - Members to customer ratio (R2) = Revenue to inventory ratio (R3) - Complaints to customers ratio (Ra) = Queries to customers ratio (RS) ~ Returns to Sales ratio (R6) - Revenue by special promotion schemes to total sales ratio (7)Course: Management Information System Module II Applications of MIS in Manufacturing Sector: Model of Information Processing System, Application of Model to personnel management, financial management, production management, marketing management, C02: The student will be able to identify the master data, draw report format and interface mat while making a model of DSS. Question 1: An E-Commerce organization has recently conducted a campus recruitment drive in an institute. If you are the HR Executive with this organization, discuss the various input transaction documents would you maintain for smooth completion of this drive. Ans: The various documents which serves as the input for smooth functioning of the HRD are as follows- a, Personnel Application Form b. Offer Letter/Letter of Intent/Appointment Letter c. Attendance & leave record d. Bio-Data& Family history e. Appraisal Form f. Productivity Data/Sheet g. Salary Agreement h. Records of Complaints/Grievances/Accidents i. Salary Structure offered by the industry for this profile j. Qualifications/Skills required by the industry for this profile k. Records of sources of manpower I. Recent trends of manpower recruitment. Question 2: An Audit is scheduled at an organization by an external quality rating agency. If you are an HR Manager of this organization, discuss which queries you are likely to receive during this audit. ‘Ans: During an audit, an HR Manager is likely to receive the following queries about any of the departments/particular employee. ‘A. Who is who in the department (Department Structure)? B. Working strength of the department/division/section. C. Number of employees available with a particular/required skill sets. D. Attendance/Leave/Absenteeism record of each employee. E. Salary Record of each employee.Course: Management Information System F. Designations and number of persons holding these designations. G. Personal record of every employee. Question 3: An inspection is scheduled at your organization by the labour Commissioner. As an HR Manager, discuss which statutory records you need to make available for inspection to the Labour Commissioner. Ans: During the inspection by the Labour Commissioner, the HR Manager needs to make the following statutory records available for inspection- 1. Attendance Records (Muster Roll) 2. Strength & categorization of the employees (Number/Permanent-Temporary-Casual-Trainee- Apprentice Employees.) 3. Provident Fund/ESIS Records, its ledger & returns 4. Accident Reports 5. Income Tax Form 16 & 24 A 6. Record of Director General of Technical Development (DGTD) Question 4: A medium sized engineering goods manufacturing company wants to expand its facility. The management of this company has approached the bank for additional finance. Discuss which are the MIS records needed by the company to be furnished for requirement of additional finance to the bank. Ans: The management of the company needs to furnish the following MIS records to the bank for want of additional finance for expansion- 1. Cash Flow Analysis 2. Existing sources & utilization of funds. 3. Debtors and their aging analysis. 4 |. Creditors & their aging analysis. Budget Analysis 6. Projected Balance Sheets for next five years. 7. Balance sheets of last five years. 8. Ratio Analysis. 9. Capital Budgeting Analysis. 10. Cost StatementCourse: Management Information System Question 5: The Income Tax authorities want to conduct a verification at a textile manufacturing company. Discuss which are the records required by the finance department to be furnished to the Income Tax Authorities during the verification. ‘Ans: During the inspection by the Tax Authorities, the Finance Manager needs to make the following statutory records available during inspection- 1. ll tax Returns. 2. GST, Excise and TDS Registers 3. Declaration of Financial Results made to Financial Institutions 4. Declaration of Financial Results made to General Public (Six Monthly) 5, Declaration of Financial Results made to General Public, Stake Holders, Board. 6. Audited Financial Statements. Question 6: Mr.ABC post his education, has set up a confectionary manufacturing unit. The major product he intends to produce is milk based chocolates. Design a production matrix for the manufacturing unit of Mr.ABC. Ans: After consulting Mr.ABC, a following production Accounting Matrix can be designed - Production Accounting Sheet For Milk Based Chocolates Actions ‘Sr.No. Item/Head Projected | Actuals | Vari 1 | Quantity Produced 2 | Time Required 3 | Raw Material Required (Itemised) 4 | Rejection - Primary Stage 5 | Rejection - Intermediate Stage 6 | Rejection - Final Stage 7 | Break Down incidences 8 | Labour Hours Required 9 | Power Required 10 | Fuel Required 11 | Consumables Required 12 | Machine & Facilities Utilization (9%) 13 | Production IncentivesCourse: Management Information System Question 7: The Goods & Services Tax authorities want to conduct an inspection at a pharmaceuticals manufacturing company. Discuss which are the records required by the production department to be furnished to the GST Authorities during the inspection. ‘Ans: During the inspection by the Tax Authorities, the Production Manager needs to make the following statutory records available during inspection- 1. Stock Ledger . Stock valuation Statement . MODVAT Register |. Record of Statutory Declaration Forms Received/Issued. 5. GST/VAT Returns . Customs Bond Register 2 3 4 5 6. Excise Duty Returns/Register 7 8. Returns on TDS. 9 |. Any other Tax Paid Ledger Question 8: A company engaged in manufacturing & marketing of detergent cakes & powder, wants to install a computer program for its marketing department. if you are the marketing specialist in this organization, discuss which are the information update reports, you would require through programming. Ans : The following marketing updates information reports would be needed by an organization 1. Product Sales Ledger/Report 2. Sales Summaries 3. Report on Accounts Receivables 4, Report on orders received-accepted & dispatched. 5. Sales analysis report 6. Aging of Receivables 7. Contribution analysis 8. Market analysis 9. Competition analysis,Course: Management Information System Module II! Introduction to Service Sector, creating distinctive service, service concept, service process cycle, service management system, MIS application in Service industry — banking & insurance C3: The student will be able to suggest the conceptual model of PMS and will also be able to draw a system model of integrated system (PMS+SCM+Accounting and Billing) Question 1: Discuss the term Service Management System (SMS) suitable diagram. (Ref. Chapter 13- Pg. 420,421 of Management Information Systems By Waman S Jawadekar 5th Edition) Reference keys for answer: ‘* Meaning of service management system ‘+ Figure of service management system. * Detail explanation of service management system: (Initiation of service, transaction to service, pre-consumption of service, consumption of service, post service consumption) Que: : Define the term Service Management System (SMS). Discuss each module of (SMS) in detail with its scope and objectives. (Ref. Chapter 13- Pg. 420-422 of Management Information Systems By Waman S Jawadekar Sth Edition) Reference keys for answer: ‘* Definition of service management system * Discussion on each module of service management system with its scope & objectives ©. Initiation of service (Front End); its scope & objective © Transaction to service (Front End); its scope & objective © Pre-consumption of service (Back End); its scope & objective ‘© Consumption of service (Back End); its scope & objective © Post service consumption (Front End); its scope & objective Question 3: Explain the term Service Management System (SMS). Draw and discuss the conceptual SMS architecture model. . (Ref. Chapter 13- Pg. 420-425 of Management Information Systems By Waman S Jawadekar 5th Edition) Reference keys for answer: ‘+ Meaning & definition of service management system * Draw the conceptual SMS architecture model * Discuss the conceptual SMS architecture model in detail ‘+ Use the following for drawing and explaining the architecture model: Network server, front end application processing system, Back-end application processing system, application, resource database, customer database, account database, knowledge database, service job database, facilities database, PCsCourse: Management Information System Que: Discuss the conceptual service management system (SMS) architecture model. Discuss how it is used in hotels? (Ref. Chapter 13- Pg. 420-425 of Management Information Systems By Waman S Jawadekar 5th Edition) Reference keys for answer: * Meaning & definition of service management system. + Draw the conceptual SMS architecture model ‘* Explain how the SMS model is used in hotels n ‘© Use the following for drawing and giving explanation ‘©. Initiation of service (Front End) : Customer Query (Telephone/web/email) © Transaction to service (Front End): Customer Arrives at Hotel Reception ‘© Pre-consumption of service (Back End): Customer gives a passport, a letter, visiting card 09 Consumption of service (Back End): Service requests: Lunch/dinner/room service ‘© Post service consumption (Front End):Customer gives feedback Question 5: Discuss the important points that need to be taken care of while designing an MIS for bank. (Ref. Chapter 13- Pg. 431-433 of Management Information Systems By Waman S Jawadekar Sth Edition) Reference keys for answer: ‘+ Explain what banking is all about in brief ‘* Customers choose bank on following factors: © The ease of doing business © The quality of personnel and services © The range of financial services ‘+ The important points that need to be taken care of while designing an MIS for bank: © Customer database(The service expectations & perceptions revolves around: Customer, operator, range of service, class of customers, working hours) Service to the account holders Service for business promotions The index monitoring system Human resource upgrade e000 Question 6: Explain the important areas that MIS in insurance needs to handle. (Ref. Chapter 13- Pg. 433-435 of Management Information Systems ByWaman S Jawadekar Sth Edition) Reference keys for answer: ‘+ Explain what banking is all about in brief ‘* Four basic principles of insurance busine: standards & cautious investments. : (Simple products, low premiums, high risk ‘+ Important areas that MIS in insurance needs to handle: © Information for new products © The settlement of claimsCourse: Management Information System ‘© Management of the policies Question 7: With the help of suitable example suggest the conceptual model of Project Management System (PMS). Also, draw a system model of integrated system. (Ref. Chapter 13 of Management Information Systems ByWaman S Jawadekar Sth Edition) Reference keys for answer: ‘* Explain what project management system is. * Aproject management system is a means of managing a project by planning, organizing, and managing its different required aspects. Depending on the sophistication of the project management system, it can include: Estimation activities, Scheduling Cost control and budget management, Resource allocation, Quality management, Risk management, Change control, Decision-making managing + Take a suitable example & suggest the conceptual model of Project Management System (PMS) ‘© Drawa system model of integrated system Question &: State the distinguishing features of MIS in service industry as against manufacturing industry. Suggest the conceptual model of Project Management System (PMS) for any one service industry. (Ref. Chapter 13 of Management Information Systems By Waman S Jawadekar 5" Edition) Reference keys for answer: * Unlike the manufacturing sector, the service industry does not have physical goods to be manufactured for the customer. Hence, the MIS typically found in manufacturing and selling organization will not be suitable in the service sector. The mission in a service area is of providing the most pleasant service to the customer, while in a manufacturing industry; it could differ from industry to industry and from organization to organization. © While designing the MIS for service industry the people process and technology to be used should be identified and an information support on these key factors should be provided to the management to make decisions. ‘+ MIS should focus on the following key factor: People, Process & Technology. ‘© People: Mis focus on understanding the expectations & the perceptions of the customer © Process: MIS focus on evaluating & controlling the process output standard of the service operations © Technology: MIS should focus on evaluating the efficiency & the effectiveness to make the technology decisionsCourse: Management Information System Module IV Enterprise Management System: ERP Systems, Models of business functions integration, ERP Model and Modules, Business organization model, ERP product characteristics, Benefits of ERP, ERP Product evaluation, ERP implementation, SCM & CRM, EMS Model C04: The student will be able to describe the key features of ERP, SCM and CRM and will also be able to draw functional flow and process for various transactions Question 1: Explain the various Modules of ERP Solutions, Illustrate your answer with appropriate examples. Answer: A typical ERP solution has following Modules Business Forecasting, Planning and Control( Business) Sales, distribution, invoicing (Sales) Production Planning and Control (Production) Materials management (Materials) Finance and accounting (Finance) Personnel management ( Personnel) The above six modules must be illustrated for their purpose/utility in any firm, Question 2: Draw a process flow diagram of Payments of invoices by customers and explain the process. oo Payments of invoices by customers (Minor modifications are acceptable) Answer: Each element of the process should be briefly explained.Course: Management Information System ‘Question 3: Highlight any six factors which are necessary for an ERP product Evaluation Answer: Any six factors stated below can be explained in detail + Ease of use ‘+ Ability to migrate from present system to the new system ‘© Flexibility in design ‘+ The level of intelligence in help Menu ‘© The ability for quick start to implementation ‘+ Versatility of solution ‘* Product quality: Security, reliability and Precision * Product rating ‘* Document for system handling ‘© Upgradability © Product support Question 4: Describe the important features an ERP system ‘Answer: The answer should explain the following a majority of the below features in detail © Security authorization © Referencing * Rules and responsibility allocation * Communication © Drill-down feature ‘* Business Functions integration Question 5: Explain how customization of an ERP system is beneficial to an enterprise? Answer: ‘* Can help in satisfying the requirements of local and corporate laws. ‘* Faster implementation ‘+ Less time consuming due to client end modifications only * Can be implemented in a phased manner ‘+The package provides flexibility of partial implementation ‘+ Industry specific customization make the package more useful ‘© Customization in modular package does not affect the entire system. Question 6: Describe the impact of SCM software on operations of a firm ‘Answer:An SCM software can help in operations of firm in the following ways: ‘© Daily production and distribution planning ‘+ Production scheduling for key manufacturing facility ‘+ Demand Forecasting, planning and scheduling * Collaboration with Supply chain partners by information sharingCourse: Management Information System ‘* Scheduling deliveries from suppliers and inventory management ‘© Scheduling receipt of materials in factory and customer delivery ‘+ Planning for dispatch and transportation scheduling ‘* Exercising daily control over supply chain operations Question 7: Prepare a diagrammatic illustration and explain the functionality of: ‘A. Data driven CRM Model OR B. Process driven CRM Model Answer: (b) Process Driven CRM Model Evtuate Ques! n 8: Explain the linkage between EMS and MIS by commenting on their functions Answer: ‘+ An EMSis an integrated system of ERP, SCM and CRM. ‘+ EMS exceeds the boundary of organization to other organizations and agencies ‘* It goes beyond the normal function of MIS, and can generate much more than the MIS report that the top management needs. ‘* An EMS can provide reports such as critical business processes and critical success factors. ‘+ MIS useful in functional management, whereas the EMS provides support in process management. ‘+ EMS helps in arriving at Strategic decision making process, due to its scope and coverage as also a variety of tools that are integrated in it, whereas MIS is more of a tool which integrates the functions within the organization. ‘+ MISis designed and embedded in the ERP solution which aims to develop routine reports, and EMS support executive decision making for the strategic management.Course: Management Information System ‘© The paradigm shift from traditional to E-business, where the scope of enterprise operations extends to the suppliers, vendors, customers and business partners, MIS alone may not provide information driven decision making,Course: Management Information System Module V Technology of Information Systems: Introduction, data processing, Transaction processing, Application processing, information system process, OLAP, TQM of Information system Real time systems, Case tools and I-CASE. COS: The student will be able to enumerate the factors affecting system performance and will also be able to comment on the operational feasibility of IT system under consideration Question 1: Explain the five basic systems of Information Processing Answer: Data Processing Transaction Processing Application Processing System Processing Enterprise level Integrated Processing Question 2: Comment on the statement - “The Information system Processing is a higher level processing in comparison the processes” Answer: ‘+ Systems comprise several applications ‘+ System processing helps in generating higher order reports ‘+ Systems process is the output for other processes. ‘+ Systems processing is an integration of all processes * Itis more complex and uses engineering principles ‘+ Top Management usually take strategic decisions based on IS processing output ‘+ The System processing is final stage beyond which Integration at Enterprise level is performed. Question 3: Explain the term CASE and elaborate on the various CASE Tools Answer: Computer Aided Software Engineering (CASE) is the used for automating the development of Software. The Tools Include: 1. Business Analysis Tools 2. Requirement Analysis Tools 3. Analysis and Design Tools 4, Interface Design Tools 5. Programming Tools 6. Integrated Computer Aided Software Engineering (I-CASE) Que: Answer: ion 4: Outline and elaborate the three dimensions used in evaluation of an IT SolutionCourse: Management Information System ‘The dimension that can be elaborated further are 1. Technical 2. Operational 3. Financial Question 5: Present a detailed note on any on Data Processing Answer: ‘* Data is the smallest entity in information system ‘+ It means handling raw data in a systematic way It includes data Specification i.e the format of data entry. ‘* Data specification includes character, value, structure and validity of the data Ithas certain stages © Confirming the data design © Checking the value of the data © Method of rectification of error during data entry n 6: Explain the role of the TQM in Information System? ‘Its ensures the quality of Information in an Information system It helps in establishing appropriate procedure with check and controls It helps in meeting the desired need for information in an organization It creates a user satisfaction it aims to match the knowledge and skills of the people in organizations it helps in building a sustainable design of the system which may need minimum changes and minimizes cost of such changes. it supports in attaining the targeted quality goals. Question 7: Explain the tests which are used in TQM software testing Answer: details on the following types of testing 1. Unit testing 2. Integration testing 3. Validation testing 4, System testing Question 8: Summarize the term “Operational Feasibi system Answer: in context of information technology ‘* The operational feasi ty is @ process which is done after the technical feasibility It considers people related issues of systems implement: n It considers competence and, caliber and knowledge of users of the system It enables in effective utilization of technology by people It helps enhance the utility of the Information system It also evaluates the business processes for technology implementationCourse: Management Information System ‘ Ithelps in selecting the appropriate technology system for the organization