Making Project Management Indispensable for Business Results.

Project Management Institute Global Operations Center

Four Campus Boulevard, Newtown Square, PA 19073-3299 USA Tel: +1-610-356-4600, Fax: +1-610-356-4647 E-mail: customercare@pmi.org, Internet: www.pmi.org

Examination Scheduling Instructions for PMIs Credential Examinations

Important Information About Your Name Please Read: In order to be admitted into the testing center, candidates must bring Government Issued Identification that shows both a photograph and a signature. If a candidates Government Issued Identification does not have a photograph or a signature, an additional Secondary Identification with a photograph and/or signature (which ever is missing from the Government Issued Identification), must be brought to the testing center. Further, a candidates identification must exactly match the name as it appears on the scheduling notification. If the name on a candidates identification and scheduling notification do not exactly match, the candidates will not be permitted to test, and will have to pay the re-examination fee in order to reschedule. Contact customercare@pmi.org with any questions regarding this matter. Candidates from Europe, the Middle East and Africa, e-mail emea-servicecentre@pmi.org; candidates from the Asia-Pacific region, e-mail asiapacific-sc@pmi.org. PMI will not make any exceptions to this policy. Candidates who are disallowed to test because of a name issue will have to complete a re-examination form and pay the appropriate re-examination fee. The following are acceptable forms of Government Issued Identification: Valid driver's license Valid passport Valid military ID Valid national identity card The following are acceptable forms of Secondary Identification: Valid employee ID Valid credit card with signature Valid bank (ATM) card Please note that Library cards and Social Security cards are not acceptable forms of identification. You must retain the unique PMI identification code (located in the e-mail notification informing you to schedule your examination). This code will be required to register for the examination. Due to high-test volume, it is recommended that you schedule an appointment at least six weeks before the intended date of testing. How to Schedule an Examination Appointment: For the paper-based examination: Upon receipt of this letter, candidates wishing to take a paper-based examination have already been successfully scheduled. Please await your confirmation that will be sent via e-mail from PMI, this confirmation will contain site instructions.

For the computer-based examination: You must wait 72 hours after receipt of this letter before attempting to schedule your examination if you are outside of North America; you must wait 48 hours if you are in North America. You can schedule an appointment fast and easy online by visiting http://www.prometric.com/ and following the steps as outlined in the screen shot below (select your country for step 3.) Please be certain to print your confirmation* information after you have scheduled your appointment online.

Candidates outside North America wishing to schedule via telephone, please refer to the chart below for the applicable telephone number. Please be advised that when scheduling via telephone you must go to https://www.prometric.com/ptc/PTCConfirmation.jsp and follow the instructions provided to print your confirmation* information. Candidates inside North America can use the Prometric Telephone System, an Interactive Voice Response System that enables you to use a touch-tone phone to reschedule, cancel, or confirm existing examination appointments. Center information (phone number, address, and directions) can also be obtained. This service is available Monday through Friday 8 a.m. to 8 p.m. (US Eastern Time). Please dial 1-800-268-2802 and follow the prompts. Hearing impaired may schedule by calling 1-800-529-3590. Please be advised that when scheduling using The Prometric Telephone System you must go to https://www.prometric.com/ptc/PTCConfirmation.jsp and follow the instructions provided to print your confirmation* information.

*Please maintain a copy of this confirmation in your files in the unlikely event that there is a discrepancy between you and Prometric. PMI will not be able to advocate for you if this confirmation is not provided.

Region
Latin America: Argentina, Bolivia, Brazil, Chile, Colombia, Dominican Republic, Guatemala, Mexico, Panama, Peru, Venezuela; Caribbean Europe: Armenia, Belgium, Bulgaria, Croatia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Kazakhstan, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Uzbekistan Middle East: Egypt, Israel, Jordan, Kuwait City, Lebanon, Saudi Arabia, Syria, United Arab Emirates; North Africa Africa: Botswana, Ghana, Kenya, Mauritius, Nigeria, South Africa, Tanzania, Uganda, Zimbabwe Japan India

Phone Number
1-443-923-8160

Hours of Operation
Monday to Friday 9:00am to 5:30pm

31-320-239-540

Monday to Friday 9:00am to 6:00pm

31-320-239-530

Monday to Friday 9:00am to 6:00pm

31-320-239-593

Monday to Friday 9:00am to 6:00pm

South East Asia: Bangladesh, Hong Kong, Indonesia, Malaysia, Nepal, Pakistan, Philippines, Singapore, Taiwan, Thailand Korea Australia, New Zealand

03-5541-4800 91-11-2651-1649 or 91-11-26531442 603-7628-3333

Monday to Friday 9:00am to 6:00pm Monday to Friday 9:00am to 5:30pm

Monday to Friday 7:00am to 8:00pm

82-2-3211-1233 612-9640-5899

Monday to Friday 9:00am to 6:00pm Monday to Friday 9:00am to 6:00pm

When calling Prometrics Customer Care Center, the Customer Service Representative (CSR) will ask for: 1. 2. 3. The testing program: Project Management Institute; The name of examination; Your PMI identification code (the number ending with E located in the e-mail you received authorizing you to test).

How to Cancel or Reschedule an Appointment: For the paper-based examination: Candidates wishing to cancel a scheduled examination must do so in writing no later than 35 days prior to their scheduled examination date by e-mailing pbtexams@pmi.org . Candidates who fail to cancel their examination appointments within this timeframe forfeit the full credential fees paid and the ability to sit for this particular examination. Reexamination fees must be paid in order to reschedule an examination following a late cancellation or failure to appear for a scheduled appointment.

For the computer-based examination: To avoid penalty, you must cancel or reschedule your test before noon (12:00 p.m. local time) three business days prior to the scheduled examination appointment by calling Prometric (using the same phone number you dialed to schedule your examination). You may also cancel or reschedule online by visiting http://www.prometric.com/. Do not call the local Prometric center or PMI to cancel your examination. Candidates who fail to appear for a scheduled appointment or fail to cancel an examination before noon three days prior to the test date will forfeit the credentialing fees paid and will have to pay the re-examination fee in order to reschedule. Please be advised, Prometrics system will allow late cancellations. These are cancellations that occur after noon (12:00 p.m. local time) within three business days of the exam day. However, late cancellations cause immediate forfeiture of the scheduled examination appointment and all credential fees paid for the exam. Testing aids: It is prohibited to bring anything into the testing area. Calculators and scrap paper will be provided to you. Dictionaries of any kind are not allowed. Check-in procedure: On the day of the examination, please arrive one half hour prior to your scheduled appointment. You must sign in, present the required identification, and provide your unique PMI identification code. You may also be asked to provide the confirmation number received when scheduling the appointment. Candidates may not bring food, beverages, coats, sweaters, book bags, eyeglass cases, luggage, pagers, cellular telephones, tape recorders, or any other personal items to the examination desks. Examination format and content: The paper-based examination is presented in one part. The computer-based examination is presented in two parts: 1. The briefing and 15-minute computer tutorial are not included in the exam timing. You are asked to confirm that the correct examination is on screen. You are then presented with a 15-minute on-line tutorial on taking a computerbased examination. The examination content and REVIEW feature. Clock starts running for exam. You are given randomly delivered multiple-choice questions. Please be advised that you are not scored on pretest questions; pretest questions are randomly deployed as well. The multiple-choice items have four responses, one of which is correct. It is to your advantage to answer each item; the system records an incorrect response for unanswered questions. The REVIEW feature allows you to review and change answers for all items within the allotted time.

2.

Credential Certified Associate in Project Management (CAPM) Project Management Professional (PMP) Program Management Professional (PgMPSM)

Length of the Exam 3-hours 4-hours 4-hours

Scored Items 135 175 150

Pretest Items 15 25 20

How Scores are Reported: For the paper-based examination: After completing the examination, your examination results will be sent via US postal mail approximately 8 weeks following the examination.

For the computer-based examination: After completing the examination, you will receive an on-screen report showing a passing or failing result as well as a printed score report. If you passed the examination, you will be sent a Credential Package from PMI to formally confirm your examination status; please allow 6 weeks for delivery. PMIs Certification Department wishes you a successful testing experience and best wishes in your endeavor. If you have any questions, please e-mail PMI's Customer Care Department. Candidates from Europe, the Middle East and Africa, e-mail emea-servicecentre@pmi.org; candidates from the Asia-Pacific region, e-mail asiapacific-sc@pmi.org.

Memorandum
To: From: Re: Certification Candidate Project Management Institute CAPM, PMP and PgMP Candidate Confidentiality Policy

Our office has received a number of telephone calls from examinees and from instructors conducting examination preparation workshops for the CAPM, PMP and/or PgMP Credential Examinations inquiring whether PMI has a policy on postexamination debriefing. Examinee questions generally fall into three groups: 1) I attended a pre-examination workshop, and the instructor called and asked me if there was anything on the examination that was not covered in the class. Can I give the instructor this information? I just took the examination and passed. Can I give the people in my study group who have not yet taken the examination examples of the questions and answers? Im thinking about taking a workshop from Company X. They use CAPMs, PMPs and PgMPs who just passed the examination to provide training for the examination. Is this permissible?

2)

3)

Instructor questions generally fall into two groups: 1) What can I ask someone who took the examination about the test, and can I repeat this information to my students? If I didnt ask, but an examinee offered to discuss with me some questions/answers seen on the examination, can I use this information in my class?

2)

When a candidate submits an application, he or she agrees to abide by the Certificant and Candidate Agreement and Release. This document addresses the answer to the post-examination debriefing question. The Certificant and Candidate Agreement and Release states, Furthermore, I agree not to discuss, debrief or disclose, in any manner, the specific content of the certification examinations questions and answers to any individual. The questions shown above are examples of potential violations to the Certificant and Candidate Agreement and Release Policy located in the applicable handbook for the credential you are applying for. If a CAPM, PMP or PgMP is found to have violated a test-related policy, his or her credential status could be affected. Should you have any questions or concerns regarding test security and confidentiality, please do not hesitate to call the Certification Department at PMIs Global Operations Center.

Termination of Examination Administration/Grounds for Dismissal

The test center administrator/supervisor or proctor is authorized to dismiss you from an examination administration and the PMI Certification Program may cancel your scores, or take other appropriate action, where there is a reasonable basis for concluding that the candidate has engaged in any of the following conduct: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Using or attempting to use someone else to take the test. Failing to provide acceptable personal identification. Having access to, or using, notes or any prohibited aid related to the test. Creating a disturbance (disruptive behavior in any form will not be tolerated; the test administrator/supervisor has sole discretion in determining whether specific conduct constitutes disruptive behavior). Communicating, in any manner, with another person other than the test administrator/supervisor or proctor about the test during the administration, including attempting to give or receive assistance. Attempting to remove scrap paper from the testing room. Exceeding time permitted for a scheduled break. Eating or drinking in the testing room. Leaving the testing room or test center vicinity without permission. Removing or attempting to remove, examination related material, or portions of a test in any format from the testing room. Attempting to tamper with a computer. Engaging in any dishonest or unethical conduct, such as cheating. Failing to follow any other examination administration regulations set forth in PMI Certification Program policies given by the test administrator/supervisor, or specified in any examination materials.

The PMI Certification Program reserves the right to take all action including, but not limited to, barring you from future testing and/or canceling your scores for failure to comply with the test administrator/supervisors directions. If your scores are canceled, you will be notified of such action and its basis, and your examination fees will not be refunded. Although tests are administered under strict supervision and security measures, examination irregularities may sometimes occur. You are required to contact us as soon as possible to report any observed behavior that may lead to an invalid score for example, someone copying from another test taker, taking a test for someone else, having access to test questions before the exam, or using notes or unauthorized aids. All information will be held in confidence.