Question Results

Score 0 of 1
Q.

Which two assets are assigned to a release and used to estimate the project scope
and duration?
(Choose Two)

Response:

Work groups

Processes

Should have chosen

Data objects

Correct
Channels

Wrong
Case types

Score 1 of 1
Q.

In an insurance application, a claim case records the items of loss. Given the
property reference Item 0f Loss(1).Description, itemOfLoss is a ______.

Response:

Correct
Page list

Page

Value list

Single value

Score 1 of 1
Q.

Which two dependencies do you enforce with a Wait step?

(Choose Two)

Response:

Preventing a case from entering a stage until a condition is met

Correct
Pausing a case until another case (or all cases) reach a specified status

Preventing a case from resuming until an automated decision executes

Correct
Pausing a case until a predetermined time expires

Score 1 of 1
Q.

Which configuration informs a user by email when an assignment is added to the

user's worklist?

Response:

Configure a service level to send a notification to the assigned user

Add a Send Email step to the process after the assignment to notify the assigned
user.

Correct
Configure the case type to send assignment notifications to assigned users.

Add a Send Notification step to the process after the assignment to notify the
assigned user.

Score 0 of 1
Q.

Which of the following are NOT declarative rule types?

(Choose two.)

Response:

Should have chosen

Declare Validate

Declare Expressions

Constraints

Correct
Declare Activities

Score 1 of 1
Q.

A new work status value is defined using a field value rule for which Pega
property?

Response:

pyStatusWork

pxCaseStatus

pyCaseStatus

Correct
pyWorkstatus

Score 1 of 1
Q.

Which two statements about Rules are correct?

(Choose Two)
Response:

When you create a Rule in App Studio, you have to create the same Rule in Dev
Studio.

Correct
The system automatically updates Rules when you make a change in App Studio.

It is best to create all your Rules in Dev Studio manually.

Correct
You can make Rules that you create in Dev Studio available to users in App Studio.

Q.

Hospital staff members enter appointment details including relevant patient

information, diagnoses, lab orders, and prescribed medication. This information is
aggregated in the Patient visit summary view. The patient receives a copy of this
view through email.

Which two configurations, when applied in combination, achieve this behavior?

(Choose Two)

Response:

Enable email notifications on the case type.

Correct
Add a Create PDF automation that references the Patient visit summary view.

Wrong
Add a Send Email step and enable the option to include attachments.

Should have chosen

Add a Send Email step and compose the message to reference the relevant properties.

Score 0 of 1
Q.

The maximum number of stages in a case should be _________.

Response:

5 ± 2

Should have chosen

7 ± 2

15

Wrong
7

Q.

You are developing a car maintenance application for a car service center. Specific
services are performed by different teams. Example services are oil changes, tire
rotations, and windshield wiper inspections.
Which two configuration options perform the correct assignment routing?
(Choose Two)

Response:

Correct
Configure routing to a skilled work group using the appropriate skill parameters
for the selected service.

Correct
Configure routing to use business logic to assign tasks to the appropriate team
using the type of service.

Configure single level approval routing to a supervisor who assigns the task to the
specific team.

Configure all assignments to route to the service manager who then assigns the
tasks to the specific team.

Q.

The Pega Business Architect’s main focus is on which of the following?

(Choose three)

Response:

Should have chosen

Rule re-usability

Correct
Business benefits

Wrong
Communications with project sponsors and stakeholders

Design integrations with external applications

Correct
Business value assessment

Portal design and implementation

Q.

Which two of the following methods can you use to configure one Stage in the Case
Life Cycle to advance to the next?
(Choose Two)

Response:

Wrong
Configure automatic Stage transitioning in the Stage contextual property pane.

Should have chosen

Add a Change Stage Step.

Configure the Stage to resolve the Case in the Stage properties pane.

Correct
Configure automatic Stage transitioning in the Stage contextual property pane.

Score 1 of 1
Q.

A candidate's language skills are captured in a candidate case. What type of

property is used to capture the candidate's language skill if the property
reference is .Language(Spanish)?

Response:

Single value

Text

Correct
Value group

Page

Score 0 of 1
Q.

You notice that the scope of your project exceeds the original estimates, and the
Minimum Lovable Product (MLP) might not be delivered on time. Which team member do
you contact to verify the project plan and manage expectations for the release
schedule?

Response:

Wrong
Scrum master

Should have chosen

Lead business architect

Deployment architect

Project delivery leader

Score 0 of 1
(skipped)
Q.

In the "Situational Layer Cake" where are the common modules more likely to be
found?

Response:

Should have chosen

Lower layers

Any layer

Higher layers

Middle layers

Score 1 of 1
Q.

As a Pega Business Architect (BA), which three stakeholders from the project team
do you collaborate with to mange the scope, timeline, and budget for a project?
(Choose Three)

Response:

Correct
Scrum Master

System Architect

Business Analyst

Correct
Project Delivery Lead

Correct
Product Owner

Score 0 of 1
Q.

Which two of the following scenarios are good candidates for rule delegation?
(Choose Two)

Response:

Should have chosen

Business policies controlled by regularity compliance

Correct
Content of an entail confirming a customer submission

Wrong
The service level on expense reports

Password validation standards

Score 1 of 1
Q.

To meet this requirement you need to set the ___________ in the service level to 5
days.

Response:

goal

passed deadline

Correct
deadline

urgency

Score 0 of 1
Q.
Pega Express is a light, design-focused delivery approach.

Response:

Should have chosen

True

Wrong
False

Score 0 of 1
Q.

An experienced Pega business architect can apply their expertise __________.

Response:

during the descriptive modeling phase only

Should have chosen

during the executable modeling phase only

during the analytical modeling phase only

Wrong
throughout the entire development life cycle

Question Results
Score 1 of 1
Q.

An application allows consultants to enter their hours on a project on a weekly

basis. Consultant hours must be approved by both their manager and the project
supervisor. The approvals can be performed in any order.

How do you configure the approvals in the application?

Response:

Correct
Configure a parallel process for each of the required approvals.

Add an optional process to each approval in the appropriate stage.

Add the manager approval to an alternate stage in the case life cycle.

Configure a single cascading approval based on an authority matrix.

Score 1 of 1
Q.

Drag the terms from the bottom to best complete the sentence.

Solution:
Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

Which two of the following use cases do you implement by using one or more
calculated fields?
(Choose Two)

Response:

An accountant wants to list the largest order for the last month, for each customer
account.

Correct
A project manager wants to estimate the cost of painting a banquet hall based on
labor and materials required.

A certification manager wants to determine the number of exams conducted at each

testing facility in the current quarter.

Correct
A sales representative wants to quote the cost of an insurance policy based on
selected coverage options

Score 0 of 1
Q.

Which two of the following options are true about the technical design during
Prepare?
(Choose Two)

Response:

Should have chosen

The technical design considerations to be confirmed during Prepare are
authentication scheme, access groups/roles, and organization structure.

Should have chosen

The application structure should be organized to support automated testing during
the Prepare phase.

Wrong
Technical considerations include confirming user personas.

Wrong
Coproduction resources lead the technical design during Prepare

Score 1 of 1
Q.
From the lleft, match the role to the studio that targets that role.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 0 of 1
Q.

Which explorers can be used to view properties for a data object in your
application?
(Choose two.)

Response:

Wrong
Data Explorer

Should have chosen

Application Explorer

Records Explorer

Should have chosen

Case Explorer

Score 1 of 1
Q.

Choose two use cases that require the configuration of conditional paths within the
case type.
(Choose Two)

Response:

Correct
An application requires customers to specify the type of request from a drop-down
list. The request routes to the appropriate department work queue. A user with
access to the work queue processes the case through fulfillment.

A catering booking application requires customers to enter information about

expected party size, event date, and event time. When customers submit the
information, the catering company sends a confirmation email.

A shopping application requires a guest to fill out payment information. A user who
enters a membership number skips the payment information step.

Correct
A scholarship eligibility application requires students to enter standardized test
scores. Students with qualifying test scores can schedule an interview. Students
without qualifying test scores receive a rejection email.

Score 1 of 1
Q.

Contact information changes must not alter or interrupt the primary flow of the
case. Which option meets the needs of this requirement?

Response:

Add an assignment to the case life cycle.

Add an alternate stage to the case life cycle.

Correct
Add an optional action to the case workflow.

Add a stage with a start condition to the case workflow.

Score 1 of 1
Q.

Which two of the following options are associated with Wait Steps?
(Choose Two)

Response:

Correct
Timer

Approval

Correct
Case dependency

Paused

Dependency

Score 0 of 1
Q.

All managers need to view the Employee vacation requests report in their Manager
portal dashboards. Only managers have access to this report. Which configuration do
you perform to fulfill these requirements?

Response:

Create a new landing page on the Manager portal with the new report saved in a
public category.

Wrong
Add a report widget to the Manager portal dashboard, and then click Publish.

Add a report widget to the Manager portal dashboard, and then click Publish to
default.
Should have chosen
Add the report to a public category, and then add the out-of-the-box Reports
landing page to the Manager portal.

Score 0 of 1
Q.

How many shapes should a flow rule be limited to?

Response:

Twenty (20)

Ten (10)

Should have chosen

Fifteen (15)

Wrong
Five (5)

Score 1 of 1
Q.

You are adding a field to your case type in which users must enter the day, month,
and year they were hired before the user can submit the user form. The field type
must enforce a date format.

What two validation approaches would you use to meet the validation requirements?
(Choose Two)

Response:

Correct
Define the field type as a date

Correct
Use the Required option

Use the read-only option

Add the word Required to the field label

Score 1 of 1
Q.

Which two assets are assigned to a release and used to estimate the project scope
and duration?
(Choose Two)

Response:

Correct
Channels

Processes

Correct
Data objects
Work groups

Case types

Score 0 of 1
Q.

In the following partial case life cycle, a manager must contact a job applicant to
schedule an interview. The interview should be scheduled within 2 business days
after the manager qualifies the applicant, although 1 business day is preferable.

To meet this requirement, you apply a goal and deadline to the _______.

Response:

Wrong
Interview stage

Should have chosen

Schedule Interview step

Case type

Schedule Interview process

Score 0 of 1
Q.

When designing a case, it is recommended that each stage be decomposed into no more
than ______ steps.

Response:

Wrong
5 to 9

Should have chosen

10 to 15

6 to 10

15

Score 0 of 1
Q.

Given this high-level view of a health assessment process: the patient is triaged
by the receiving nurse and vital statistics are entered in the patient log the
patient log and the patient are reviewed by the attending physician if necessary,
additional tests are ordered the diagnosis and treatment plan are established

Which step should be implemented as a subcase?

Response:

Wrong
the patient log and the patient are reviewed by the attending physician

Should have chosen

the diagnosis and treatment plan are established

the patient is triaged by the receiving nurse and vital statistics are entered in
the patient log

If necessary, additional tests are ordered

Score 0 of 1
Q.

Which scenario is a use case for the Wait step?

Response:

Should have chosen

A payroll user cannot process a salary increase until the department manager
approves the increase.

An agent needs to send a confirmation email to an insured customer after they

complete a form.

The customer needs to log in to their account before receiving a membership

discount on an online purchase.

Wrong
The customer cannot complete an application for a checking account until a bank
representative reviews their credit report.

Score 1 of 1
Q.

Consider the following user story: As a policyholder, I want to add a vehicle

operator to my insurance policy so I can extend coverage to the added operator.
Which two questions help you define the fields for the user view?
(Choose Two)

Response:

Do the fields about the operator need to be displayed in multiple languages?

Correct
What fields does the account owner need to see to add an operator?

Will field information about the operator be stored in an external database?

Correct
How do the fields for the operator need to be displayed?

Score 1 of 1
Q.

Drag the studio name from the bottom to the Pega Platform description with which it
aligns.
Solution:

Determine whether the given solution is correct?

Response:

Correct
Incorrect

Correct

Score 0 of 1
Q.

As part of a reservation case type that manages car rentals, clients can review
their past rentals, clients can review their past rentals by selecting from a list
of rental cases. What field type do you configure to achieve this behavior?

Response:

Wrong
Data reference

Embedded data

Should have chosen

Case reference

Query

Score 1 of 1
Q.

Which two options are available when configuring a View?

(Choose Two)

Response:

Create a new data object.

Correct
Reuse saved Views.

Create a new field that uses a calculation function.

Correct
add new fields to the View.

Score 0 of 1
Q.

When processing an auto accident claim, the system requires three approvals:
Approval from the adjuster who inspected the car, approval from the medical
administrator who provided medical care to the insured, and approval From the
insurance agent who verified the claim.

How do you implement this requirement so each approver can work independently?
Response:

Wrong
Create business logic to route to the different approvers.

Should have chosen

Create an approval step with cascading approval.

Create three parallel processes with approval assignments.

Route to a workbasket where all three roles have access.

Score 1 of 1
Q.

Determine whether the given solution is correct?

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

Drag the words to complete the statement.

Solution"

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

Drag the case type or data type name to the appropriate location in the data
hierarchy.
Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct
Q.

Select the use case that requires an integration by using robotic process
automation (RPA).

Response:

An online ordering application submits credit card information to a payment

processor through a web service.

A service management application lists paint options sourced from a Pega Platform
data object.

Correct
An order management application updates a customer profile in a legacy system that
lacks an exposed API.

A drug trial management application submits trial data to a protected system

through a secure connection.

Score 1 of 1
Q.

As part of a reservation case type that manages car rentals, clients can review
their past rentals, clients can review their past rentals by selecting from a list
of rental cases. What field type do you configure to achieve this behavior?

Response:

Query

Data reference

Embedded data

Correct
Case reference

Score 1 of 1
Q.

Drag the term from the bottom to the appropriate business case on the left.
Solution:

Determine whether the given solution is correct?

Response:

Correct
Incorrect

Correct

Score 1 of 1
Q.

The goal of security features in a Pega Platform™ application is to maintain which

three of the following concepts?
(Choose Three)

Response:

Maintainability

Correct
Confidentiality

Extensibility

Correct
Integrity

Correct
Availability

Score 1 of 1
Q.

Drag the words to complete the statement.

Solution"

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 0 of 1
Q.

When processing an auto accident claim, the system requires three approvals:
Approval from the adjuster who inspected the car, approval from the medical
administrator who provided medical care to the insured, and approval From the
insurance agent who verified the claim.

How do you implement this requirement so each approver can work independently?

Response:

Create three parallel processes with approval assignments.

Route to a workbasket where all three roles have access.

Wrong
Create business logic to route to the different approvers.

Should have chosen

Create an approval step with cascading approval.

Score 1 of 1
Q.

Drag the Case Type or data object name from the bottom to the appropriate location
in the data [Link] are designing a customer support request Case Type. The
Case Type must support customers with multiple addresses and multiple credit cards.

What is the appropriate way to set up the data structure?

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 0 of 1
Q.

Which UI element is an example of a Case utility widget?

Response:

Utilities

Wrong
List View

Should have chosen

Followers

Summary data
Details tab

Score 1 of 1
Q.

Drag the studio name to the Pega Platform™ description with which it aligns.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

A report contains the following columns: Case ID (.pylD), Work Assignment Urgency
(.pxUrgencyAssign), Policy Number (.PolicyNumber), Policy Holder (.Policyholder),
and Case Status (.pyStatusWork).

Which of the columns need to be optimized so the rule form does not produce a
performance warning?
(Choose Two)

Response:

Correct
Policy Holder

Case Status

Case ID

Work Assignment Urgency

Correct
Policy Number

Score 1 of 1
Q.

To which principle does the UI layer of the Pega Constellation architecture

subscribe?

Response:

User Control and Consistency

Correct
Separation of Concerns
Architecture Hierarchy

Single Responsibility

Score 1 of 1
Q.

A user wants to see what Cases are associated with the Artificial Intelligence (AI)
initiative. How does the user browse the Cases that have the AI keyword Tag?

Response:

Correct
Use the Tags widget, and then add the AI Tag.

In Pulse, search for AI by using the @ symbol.

In the Developer collaboration pane, search for AI.

Post a Pulse message that uses #AI.

Score 1 of 1
Q.

In this same application, you now want to drill down into the Data Designer for the
Online Orders and Order History data types. Click Online Orders and Order History
to enter the Data Designer. View the information in the Data Designer before you
proceed.

Information from this view of the Integration Designer helps you complete the
second activity. You can return to this information at any time from the activity
page by clicking the back arrow.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

Which use case describes the function of the Estimator tool?

Response:

Correct
A stakeholder needs to know how much time and effort is needed to build MLP2.

A product owner needs to know how many data objects to create for MLP1.

A stakeholder needs to know how many versions of an application they test for MLP2.

A business architect needs to know when to prioritize a specific case type for
development.

Score 0 of 1
Q.

You need to fetch exchange rates that are updated on a daily basis from a web
service and make them available in your application using a data page. Which scope
would you select for the data page?

Response:

Application

Wrong
Thread

Should have chosen

Node

Thread

Score 1 of 1
Q.

You are configuring a Confirm and Pay view that includes a payment type selection
list. The following image shows the Credit Card Type selection list. One of the
payment options is PayPal. PayPal requires users to confirm order details on the
PayPal website.

How do you configure the link to PayPal to display only when users select PayPal as
their payment option?

Response:

Configure the visibility based on a required when condition

Configure a disable when condition on the PayPal link property.

Configure the PayPal link property to be visible when it is not blank.

Correct
Configure a visible when condition expression for the PayPal link control.

Score 0 of 1
Q.

A requirement for a hotel reservation case type states that as customers change
their room selection, the total cost of the reservation updates accordingly. How do
you satisfy this requirement?
Response:

Should have chosen

Define a declare expression for the total cost field.

Add a When condition to the room selection step.

Wrong
Configure a field group list for all the room types.

Apply a Disable when condition to the total cost field.

Score 1 of 1
Q.

Consider the following scenario: A customer files a fraud complaint. The complaint
is investigated by a customer service agent.

- The customer service agent may request additional information from the customer.
- The merchant is notified and given 15 days to dispute the fraud claim.
- If the fraud claim is approved, an affidavit is sent to the customer and a refund
is posted to the account.
- If the fraud claim is rejected, the customer is notified and given 15 days to
respond.

Select the case life cycle design that follows the guidelines for identifying and
naming stages.

Response:

Option A

Option D

Option C

Correct
Option B

Score 1 of 1
Q.

Which requirement do you satisfy by using a wait step?

Response:

Correct
An accident claims pauses until 48 hours after the accident

An accident claim pauses until a user uploads an accident image

An accident claim pauses until an email is sent to the user

An accident claim pauses until a manager approves the request

Score 1 of 1
Q.
Which requirement could be satisfied with an optional action?

Response:

Reassign any task that remains open after three days to another user.

An application randomly sends a survey to customers once their case is resolved.

Correct
Allow a user to transfer a case to another employee at any stage of the case.

Require a separate approval process whenever an order exceeds USD10,000.

Score 1 of 1
Q.

You are designing a travel plan application. A hotel booking step displays a form
in which users select a hotel and enter their check-in and check-out dates. The
application calculates and then displays the cost for the hotel room.

The form also includes fields to select options, such as valet parking. at an extra
cost. The application totals the cost for any selected options and adds that amount
to the total room cost to equal the grand total. which is displayed in a field.

Which two of the following properties would you use as the target properties?
(Choose Two)

Response:

Price of each option

Correct
Total cost for the hotel room

Correct
Total cost of option

Number of days at the hotel

Score 0 of 1
Q.

You want to capture the delivery method for a purchase request. The options are
Standard, Premium, or Next Day. You use the Data Model tab to create the property.
How would you define the list with the delivery options?

Response:

Text (paragraph)

Field group (list)

Should have chosen

Picklist

Wrong
Radio button
Score 1 of 1
Q.

You check out a rule to update it. While the rule is checked out, another developer
decides to test a case type by creating and processing the case. What happens when
the application attempts to use the rule you checked out?

Response:

The application returns an error and stops processing the case, because the rule is
unavailable for use.

Correct
The application ignores the checked-out version and uses the previous version in
the application ruleset.

The application cannot run because the rule is unavailable.

The application runs the checked-out version of the rule, because that is the most
up-to-date version of the rule.

Score 1 of 1
Q.

Anna is a Pega Business Architect (BA). The project that Anna is currently working
on uses the Agile delivery approach. Which of the project stakeholders does Anna
coordinate with to ensure that a software bug discovered by the project's Quality
Analyst does not negatively affect the project's scope?

Response:

Subject Matter Expert (SME)

Correct
Product Owner

Business Analyst

System Architect (SA)

Score 0 of 1
Q.

Which two statements about data records are true?

(Choose Two)

Response:

Data records require external storage.

Wrong
Data records are displayed in a searchable text field by default.

Correct
Data records define permissible values for data fields.

Should have chosen

Data records are displayed in a drop-down list by default.
Question Results
Score 1 of 1
Q.

As part of a purchase order case, after someone completes a purchase, a

confirmation email is sent. How do you design the case life cycle to send the
email?

Response:

As part of the stage configuration

Correct
As a separate process step

As an alternate stage

As part of the case configuration

Score 0 of 1
Q.

Consider this requirement for a business transaction: An employee submits a request

to purchase equipment. The request is sent to the manager for review and approval.

- If approved, the request is forwarded to the Fulfillment department.

- If the manager rejects the request, it is sent back to the employee for
reconciliation or cancellation.
- The Fulfillment department will process the request if the requested items are in
stock.

Select the case life cycle design that most closely follows the guidelines for
identifying and naming stages.

Response:

Option D

Option B

Should have chosen

Option A

Wrong
Option C

Score 1 of 1
Q.

The business process for an automobile insurance claim consists of the following
phases:

- Submission: The customer contacts a customer service representative (CSR) to file

the claim.
- Review: An adjuster reviews the claim, assesses the damages to each vehicle, and
provides an estimate of the cost of repairs.
- Repair: A third party performs the repairs on each vehicle, communicating with
the adjuster and customer as necessary.
- Verification: After each vehicle repair, the adjuster closes the claim.

According to Pega best practices, which phase can you implement as a child case?

Response:

Submission

Verification

Review

Correct
Repair

Score 1 of 1
Q.

Drag the Stage type to the appropriate description.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

You have an online shopping application that has the data types described in the
image below. Review this information, then click the forward arrow to check your
understanding of how the data types in your application map to their systems of
record.

You can return to this information at any time from the activity page by clicking
the back arrow.

Solution:

Determine whether the given solution is correct?

Response:
Correct
Correct

Incorrect

Score 1 of 1
Q.

Which two situations require a data type?

(Choose Two)

Response:

A Work preference picklist is populated with two values: Full time and Part time.

A Date of account creation field is set to a default value of the current date.

Correct
A Currency drop-down is populated with values from an external system of record.

Correct
Patient medical history is accessed from and written to an external system of
record.

Score 1 of 1
Q.

In a mortgage application, the user creates a loan request. In order for the loan
request to be approved, the loan officer must receive the results of an appraisal.
How would you configure the case types to reflect their relationship?

Response:

Correct
Make loan request a parent case type and appraisal a child case type.

Make appraisal a parent case type and loan request a child case type.

Make mortgage a parent case type. Make loan request and appraisal child case types.

Make both loan request and appraisal peer case types.

Score 1 of 1
Q.

Which one of the following options includes the three pillars of a Pega Platform™
application?

Response:

Cases, Channels, and Data Integrations

Journeys, Personas and Channels, Data and Interfaces

Microjourney, Stages and Steps, Data and Interfaces

Correct
Microjourneys®, Personas and Channels, Data and Interfaces
Score 1 of 1
Q.

A Collect Information step in the case life cycle sets the case status to Pending-
Approval. When does the case status automatically update?

Response:

Correct
At the beginning of the step

Case status cannot update automatically

At the end of the step

At the end of the process containing the step

Score 0 of 1
Q.

When does the Status of a case change when a Work Status change is configured on an
Assignment shape?
(Choose One)

Response:

On the Connector prior to the Assignment shape

Should have chosen

When the Case reaches the Assignment shape and the Assignment Object is Created

Wrong
Upon completion of the Assignment

At the start of the Flow (Process) containing the Assignment shape

Score 0 of 1
Q.

An airline has the following requirement: A passenger requiring a service animal

must document the type of animal, the size of the animal, and any relevant medical
information the crew may need during the flight.

The application prompts the passenger for this information when the passenger
declares that they will travel with a service animal. How do you configure the case
life cycle to meet this requirement?

Response:

Create a child case for service animal accommodation to automatically resolve

unless the passenger requires the accommodation.

Apply an optional action to the appropriate stage to allow the passenger to provide
the information as needed.

Wrong
Add a process to the case life cycle for service animal accommodation and apply a
condition to determine when to run the process.
Should have chosen
Configure a stage in the case life cycle for service animal accommodation and apply
a stage validation condition.

Score 1 of 1
Q.

pyWorkPage stores which type of information?

Response:

Information about the Pega server.

Correct
Information about a case.

Data cached from an outside system.

Information about the current operator.

Score 0 of 1
Q.

A purchase request list report includes columns for case ID and regional cost
center. A manager wants the report to show the total number of purchase requests
for each of the regional cost centers. How do you design the report?

Response:

Define a function for the cost center column to total the case IDs.

Wrong
Summarize the regional cost centers by count.

Create a filter for each cost center and count the case IDs.

Should have chosen

Summarize the case ID column by count.

Score 1 of 1
Q.

A survey is sent to a customer via email. How do you configure a solution to ensure
the email includes the case ID for the survey?

Response:

Correct
Use the Insert Property feature of a Send Email step to add the case ID when
composing the message dialog.

Create a process using the Send Email step allowing representatives to quickly add
the case ID to the email.

Create a required field for the case ID that must be entered by a user during the
case process prior to sending the survey.

Delegate a business rule so representatives can customize the email content as

needed on a case-by-case basis.
Score 1 of 1
Q.

When processing an auto accident claim, the system requires three approvals:
Approval from the adjuster who inspected the car, approval from the medical
administrator who provided medical care to the insured, and approval From the
insurance agent who verified the claim.

How do you implement this requirement so each approver can work independently?

Response:

Correct
Create an approval step with cascading approval.

Create business logic to route to the different approvers.

Route to a workbasket where all three roles have access.

Create three parallel processes with approval assignments.

Score 0 of 1
Q.

You notice that the scope of your project exceeds the original estimates, and the
Minimum Lovable Product (MLP) might not be delivered on time. Which team member do
you contact to verify the project plan and manage expectations for the release
schedule?

Response:

Deployment architect

Should have chosen

Lead business architect

Wrong
Project delivery leader

Scrum master

Score 0 of 1
Q.

What does the Report Browser allow users to do?

(Choose Two)

Response:

Wrong
Execute Reports

Should have chosen

Create Reports

Correct
Modify Reports
Delete Reports

Score 1 of 1
Q.

A customer refund case type requires an auditor to receive an email if the refund
is greater than twice the price of the item. Which participant role do you select
to configure this requirement?

Response:

Owner

Correct
Work queue

Interested individual

Customer

Score 1 of 1
Q.

A requirement for a hotel reservation case type states that as customers change
their room selection, the total cost of the reservation updates accordingly. How do
you satisfy this requirement?

Response:

Add a When condition to the room selection step.

Configure a field group list for all the room types.

Correct
Define a declare expression for the total cost field.

Apply a Disable when condition to the total cost field.

Score 0 of 1
Q.

An applicant submits a loan request. The system validates information on the loan
application and calculates the credit score of the applicant based on credit
reports and the account history with the bank.

- If the credit score is unacceptable, the customer is notified of the result and
the loan application is closed.
- If the credit is acceptable, the loan application is forwarded to a loan officer
for review.
- If the loan officer approves the loan request, the loan application is sent to
the underwriting department for processing.
- If the loan officer rejects the loan request, the customer is notified of the
result and the loan application is closed.

Select the case life cycle design that most closely follows the guidelines for
identifying and naming stages for the use case.
Response:

Option B

Option C

Should have chosen

Option D

Wrong
Option A

Score 1 of 1
Q.

Consider the following user story: As an account owner, I want to be able to add a
member to my account so I can give the member temporary access. Which two questions
help you define the fields for the user view?
(Choose Two)

Response:

Will field information about the temporary member be stored in an external

database?

Correct
What fields does the account owner need to see to be able to add a temporary
member?

Do the fields about the temporary member need to be displayed in multiple

languages?

Correct
How do the fields for the temporary member need to be displayed?

Score 1 of 1
Q.

Select and move the Business Architect tasks to the Journey Centric Delivery
project order column and place them in the correct order.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.
You want users to choose their delivery preferences. The options are Standard,
Premium, and Next Day. You use the Data Model tab to create the field. Which Field
Type do you use to define the delivery options list?

Response:

Text (paragraph)

Text (paragraph)

Correct
Picklist

Boolean

Score 1 of 1
Q.

Drag the appropriate attribute to the use case scenario.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Question Results
Score 1 of 1
Q.

Which requirement could be satisfied with an optional action?

Response:

Correct
Allow a user to transfer a case to another employee at any stage of the case.

Reassign any task that remains open after three days to another user.

An application randomly sends a survey to customers once their case is resolved.

Require a separate approval process whenever an order exceeds USD10,000.

Score 1 of 1
Q.

The Report Editor allows us to configure which type of rule?

Response:
List Report

Summary Definition

Correct
Report Definition

Categorized Report

Score 1 of 1
Q.

How do you provide users with guidance for completing a form and avoid the need for
application training?

Response:

Correct
Add an instruction to the assignment.

Add an optional action to the case to explain the task.

Add the corresponding step to an appropriate stage.

Send a notification to the assigned user.

Score 0 of 1
Q.

Consider the following scenario: An employee submits a request to purchase

equipment. The request is sent to the manager for review. If approved, the request
is forwarded to the Fulfillment department.

How do you name the step where the request is sent to the manager?

Response:

Manager Approves Request

Approve Employee Request

Should have chosen

Review Request

Wrong
Request Approval

Score 0 of 1
Q.

An applicant submits a loan request. The system validates information on the loan
application and calculates the credit score of the applicant based on credit
reports and the account history with the bank.

- If the credit score is unacceptable, the customer is notified of the result and
the loan application is closed.
- If the credit is acceptable, the loan application is forwarded to a loan officer
for review.
- If the loan officer approves the loan request, the loan application is sent to
the underwriting department for processing.
- If the loan officer rejects the loan request, the customer is notified of the
result and the loan application is closed.

Select the case life cycle design that most closely follows the guidelines for
identifying and naming stages for the use case.

Response:

Should have chosen

Option D

Option C

Wrong
Option A

Option B

Score 1 of 1
Q.

A Customer applies for a credit card. In order for the credit card to be approved,
the credit card consultant must receive the results of a credit check. How do you
configure the case types to reflect their relationship?

Response:

Correct
Make credit check a child case of credit card request.

Make both loan request and credit check top cases.

Make credit check a spin-off case of credit card request.

Make credit card request a child case of credit check.

Score 1 of 1
Q.

When does the Status of a case change when a Work Status change is configured on an
Assignment shape?
(Choose One)

Response:

Correct
When the Case reaches the Assignment shape and the Assignment Object is Created

At the start of the Flow (Process) containing the Assignment shape

Upon completion of the Assignment

On the Connector prior to the Assignment shape

Score 1 of 1
Q.
Which two statements are true about insights?
(Choose Two)

Response:

Correct
You can search for and select the fields that you want to include in an insight.

You can edit application data directly in an insight.

you can transform sharable visualizations into data queries.

Correct
you can transform data queries into sharable visualizations.

Score 0 of 1
Q.

Which of the following is a best practice for more effective User Interface (UI)
and Flow elaboration and drafting sessions?

Response:

Elaborate upon the draft UI first, then flow drafts

Elaborate upon draft flows and UI simultaneously

Should have chosen

Elaborate whichever one is more complex first

Wrong
Elaborate upon draft flows first, then draft the UI

Score 0 of 1
Q.

You need to send an email to customers who are approved for a mortgage. The system
automatically sends a preliminary approval to customers by email. How do you
configure the case to achieve this behavior?

Response:

Enable email notifications on the case type.

Wrong
Add a Send Email step to the case life cycle after the Approval step.

Should have chosen

Enable email notifications on the case type, and then add a Send Email step to the
case life cycle after the Approval step.

Configure a Collect Information step with read-only information, and then route the
step to the customer.

Score 1 of 1
Q.

A life insurance company has satellite offices in various countries. Each satellite
office has its own work queue. Company policy requires that life insurance
underwriting is assigned to offices based on the residence of the policy owner.

Which routing approach supports this requirement?

Response:

Route the assignment to a specific underwriter based on business logic.

Route the assignment to the correct work queue using skill-based routing.

Route the assignment to the correct work queue using an authority matrix.

Correct
Route the assignment to the correct work queue based on business logic.

Score 1 of 1
Q.

What three questions should you answer to create effective correspondence?

(Choose Three)

Response:

How often should you send correspondence?

Correct
How will the correspondence be sent?

Which email server should the correspondence use?

Correct
when does the correspondence need to be sent?

Correct
Who is the user that receives the correspondence

Score 1 of 1
Q.

When completing a new rule form, the "Apply To" field represents what?

Response:

The version of the rule

The ruleset the rule applies to

Correct
The rules context, or scope, for the purpose of inheritance

The other rules the new rule will apply to

Score 1 of 1
Q.

An internal application currently grants 75 employees access to one of four roles:

Admin, Author, User, and Manager. A new analyst who joins the company requires all
the Author role access but only some of the reporting capabilities available to the
Manager role.

How do you satisfy this security requirement?

Response:

Add the analyst to both the Author role and the Case Manager channel interface.

Correct
Create a new Analyst role with the required access.

Update the Author role to include the required analyst reports.

Add the analyst to the Manager role.

Score 1 of 1
Q.

Consider the lifecycle illustration below; Which automated steps may only be added
via the process modeler?
(Choose Two)

Response:

Stage 3, step 1

Stage 3, step 2

Stage 2, step 5

Correct
Stage 2, step 3

Correct
Stage 1, step 1

Score 0 of 1
Q.

Which option represents the relationship between mixins, controls, and formats?

Response:

A control specifies a mixin which defines a format.

Should have chosen

A control specifies a format which uses a mixin.

A mixin specifies a control which defines a format.

Wrong
A format uses a mixin that defines a control.

Score 0 of 1
Q.

Which scenario is a use case for the Wait step?

Response:

The customer needs to log in to their account before receiving a membership

discount on an online purchase.

An agent needs to send a confirmation email to an insured customer after they

complete a form.

Should have chosen

A payroll user cannot process a salary increase until the department manager
approves the increase.

Wrong
The customer cannot complete an application for a checking account until a bank
representative reviews their credit report.

Score 0 of 1
Q.

Which two field types are specialized versions of the query field type?

Response:

Picklist

Should have chosen

Case reference

Wrong
Data reference

Embedded data

Score 1 of 1
Q.

Which three of the following options are application layers in the situational
layer cake architecture?
(choose three)

Response:

country

language

Correct
implementation

Correct
division

Correct
organization

Score 1 of 1
Q.
A developer configures a button with the action set as shown in the following
image.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 0 of 1
Q.

Consider this business use caseiTo place an online order, a customer provides their
personal details such as full name and address. The customer can search for,and
select items to order. After the order is placed, it is processed by the Accounts
Payable department. The order is then sent to the Fulfillment center where the
order items are packaged and shipped to the customer. The customer may cancel the
order at any time.

Now consider this case life cycle design:

Response:

not valid because the Cancellation stage should be part of the primary flow.

Wrong
valid because the names used to describe the stages do not use a verb+noun naming
convention

not valid because there are not at least 5 primary stages.

Should have chosen

valid because they represent a transfer of the case from one part of the
organization to another.

Score 1 of 1
Q.

Which of the following statements is true about automation shapes?

Response:

An Automation shape can be used to delete a case.

Correct
An Automation shape can be used to change the stage of a case.
An Automation shape can be used to create views.

An Automation shape can be used to configure the service-level agreements for a

case type.

Score 0 of 1
Q.

You notice that the scope of your project exceeds the original estimates, and the
Minimum Lovable Product (MLP) might not be delivered on time. Which team member do
you contact to verify the project plan and manage expectations for the release
schedule?

Response:

Wrong
Project delivery leader

Should have chosen

Lead business architect

Deployment architect

Scrum master

Score 1 of 1
Q.

In this same application, you now want to drill down into the Data Designer for the
Online Orders and Order History data types. Click Online Orders and Order History
to enter the Data Designer. View the information in the Data Designer before you
proceed.

Information from this view of the Integration Designer helps you complete the
second activity. You can return to this information at any time from the activity
page by clicking the back arrow.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 0 of 1
Q.

The first stage of your process contains an assignment step. You need create a new
custom user view with appropriate fields for this step. The quickest way to do this
is via the__________.
(Choose One)

Response:

Case Designer, Data Model Tab

Case Designer, Settings Tab

Should have chosen

Case Designer, Workflow Tab

Wrong
Case Designer, Views Tab

Question Results
Score 1 of 1
Q.

You configure a service level to adjust assignment urgency to 100 when the goal
interval lapses. How does the assignment urgency impact the deadline and passed
intervals?

Response:

The user is notified that the maximum urgency value has been reached.

Service level processing is halted until the assignment is completed.

Urgency value continues to increment as configured.

Correct
Urgency value remains at 100, but other service level processing continues.

Score 1 of 1
Q.

Select three benefits that Pega Express™ brings to the implementation of a Pega
Platform™ application.
(Choose Three)

Response:

Correct
Pega Express unlocks the power of Pega.

Correct
Pega Express manages risk and delivers with consistency.

Pega Express is a new, cutting-edge delivery approach.

Correct
Pega Express is client-focused and outcome-driven.

Score 0 of 1
Q.

Choose two use cases that require the configuration of conditional paths within the
case type.
(Choose Two)

Response:

Wrong
A shopping application requires a guest to fill out payment information. A user who
enters a membership number skips the payment information step.

Should have chosen

An application requires customers to specify the type of request from a drop-down
list. The request routes to the appropriate department work queue. A user with
access to the work queue processes the case through fulfillment.

Correct
A scholarship eligibility application requires students to enter standardized test
scores. Students with qualifying test scores can schedule an interview. Students
without qualifying test scores receive a rejection email.

A catering booking application requires customers to enter information about

expected party size, event date, and event time. When customers submit the
information, the catering company sends a confirmation email.

Score 1 of 1
Q.

Given the following scenario for property insurance claims, which type of decision
rule should be used to configure the decision?

After a property insurance claim has been filed, any claim that involves flood
damage must be reviewed by a flood claim specialist before being sent to a claims
adjuster. All other property insurance claims can be sent to the claims adjuster
without this step.

Response:

Constraints

declare Expressions

Correct
When

Decision Table

Score 0 of 1
Q.

In a help desk application, you have the following requirement: The Customer
Support Representative must response to a help desk ticket within 4 hour after a
customer submits a ticket. Where do you configure the service level to meet this
requirement?

Response:

The process

Wrong
The case type
The stage

Should have chosen

The step

Score 0 of 1
Q.

When designing a case, it is recommended that each stage be decomposed into no more
than ______ steps.

Response:

6 to 10

15

Wrong
5 to 9

Should have chosen

10 to 15

Score 0 of 1
Q.

A requirement defines what an application must do or satisfy to meet one or more

________?

Response:

Should have chosen

Specifications

User Stories

Wrong
Objectives

Use Cases

Score 1 of 1
Q.

A home loan company has home appraisal offices in various regions. Each office has
a work queue. The company requires that appraisals be assigned to offices based on
the home's location. For example, home appraisals for Boston are assigned to a New
England office work queue.

Which routing approach supports this requirement?

Response:

Correct
Route the assignment to the correct work queue based on business logic.

It is not possible to support this requirement. The router must define a specific
work queue.
Route the assignment based on appraiser skills.

Route the assignment based on appraiser role.

Score 1 of 1
Q.

Drag the term from the bottom to the appropriate business case on the left.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 0 of 1
Q.

When implementing a business process as a Pega case type, which of the following
would indicate a boundary between case stages?

Response:

The case has been resolved

Should have chosen

The case reaches a specific milestone

Wrong
The case changes ownership

A subcase needs to be created

Score 1 of 1
Q.

Which two statements about data records are true?

(Choose Two)

Response:

Data records require external storage.

Data records are displayed in a searchable text field by default.

Correct
Data records define permissible values for data fields.

Correct
Data records are displayed in a drop-down list by default.

Score 0 of 1
Q.

Which two options can you configure for a mobile app channel?
(Choose Two)

Response:

Correct
Define security behavior for a mobile app such as biometric identifiers

Wrong
Design how Ul elements render across different mobile devices.

Define the Ul behavior for each view in a case type when the case is displayed on a
mobile device.

Should have chosen

Manage administrative functions such as access to log files.

Score 1 of 1
Q.

You notice that the scope of your project exceeds the original estimates, and the
Minimum Lovable Product (MLP) might not be delivered on time. Which team member do
you contact to verify the project plan and manage expectations for the release
schedule?

Response:

Correct
Lead business architect

Project delivery leader

Deployment architect

Scrum master

Score 0 of 1
Q.

In App Studio, when is the earliest opportunity to configure a user view for a step
in a case life cycle?

Response:

Should have chosen

You can configure the user view for a step after you add that step to the case life
cycle.

You can configure the user view for a step after you create the entire case life
cycle.

Wrong
You can configure the user view for a step before you start creating the case life
cycle.
You can configure the user view for a step any time after you configure the pick
list data types.

Score 0 of 1
Q.

Which of the following would be typical data stored in a Pega Data Source?

Response:

Wrong
Case Data

Should have chosen

Delivery Options

Insurance Policy Data

Customer Details

Score 1 of 1
Q.

Which of these rule types can be used in a flow to direct the processing of a case?
(Choose Two)

Response:

Assignment

Correct
When

Integrator

Correct
Flow Action

Transformer

Score 1 of 1
Q.

The UCom shopping website decides to share an update on order acceptance and the
expected delivery time of the product. Which automation step is most suitable to
achieve this objective?

Response:

Correct
Send notification

Update case

Push notification

Post to pulse
Score 1 of 1
Q.

Consider the following scenario: An employee submits a request to purchase

equipment. The request is sent to the manager for review. If approved, the request
is forwarded to the Fulfillment department.

How do you name the step where the request is sent to the manager?

Response:

Correct
Review Request

Approve Employee Request

Request Approval

Manager Approves Request

Score 1 of 1
Q.

In Constellation, Primary Fields reduce the need to additional UI configuration by

ensuring the fields that are most relevant to a Case are automatically displayed on
the Details View.

Response:

Correct
True

False

Score 1 of 1
Q.

You check out a rule to update it. While the rule is checked out, another developer
decides to test a case type by creating and processing the case. What happens when
the application attempts to use the rule you checked out?

Response:

Correct
The application ignores the checked-out version and uses the previous version in
the application ruleset.

The application runs the checked-out version of the rule, because that is the most
up-to-date version of the rule.

The application cannot run because the rule is unavailable.

The application returns an error and stops processing the case, because the rule is
unavailable for use.

Score 1 of 1
Q.

A report contains the following columns: Case ID (.pylD), Work Assignment Urgency
(.pxUrgencyAssign), Policy Number (.PolicyNumber), Policy Holder (.Policyholder),
and Case Status (.pyStatusWork).

Which of the columns need to be optimized so the rule form does not produce a
performance warning?
(Choose Two)

Response:

Case ID

Case Status

Correct
Policy Number

Work Assignment Urgency

Correct
Policy Holder

Score 1 of 1
Q.

Which of the following steps provide easy configuration and maintainability of a

savable data page for an existing data type?
(Choose Three)

Response:

Set the data page definition edit mode to Read-only.

Set the data page definition structure to List.

Correct
Set the data page definition edit mode to Savable.

Correct
Set the data save options Save type to Database save.

Correct
Set the data save options Class.

Score 1 of 1
Q.

You use the Clipboard tool to perform which two tasks?

(Choose Two)

Response:

Test whether a declarative expression properly calculates a target value.

Correct
Review the current values of case data.

Correct
Test case behavior by setting property values for an open case.
Test a rule to determine whether the rule executes correctly.

Score 1 of 1
Q.

Select two use cases supported by Agile Workbench.

(Choose Two)

Response:

The project team discusses how many application developers are needed and reports
back to the stakeholders.

Correct
You need to adjust the due date for several user stories.

The lead developer creates a new application for the development team.

Correct
During a peer review, the reviewer discovers and records an application bug.

Question Results
Score 0 of 1
Q.

When designing a case, it is recommended that each stage be decomposed into no more
than ______ steps.

Response:

Wrong
15

Should have chosen

10 to 15

5 to 9

6 to 10

Score 1 of 1
Q.

The primary purpose of a service level is to __________.

Response:

track assignment status over time

generate service level reports

Correct
help ensure timely completion of assignments

assign cases to the appropriate case worker

Score 1 of 1
Q.
How do you adjust the urgency value of an aging assignment to increase the
likelihood that the assignment ls completed before the deadline?

Response:

Add an escalation action to the goal interval.

Apply an urgency adjustment to the deadline interval.

Correct
Apply an urgency adjustment to the goal interval.

Adjust the default assignment urgency.

Score 1 of 1
Q.

Which scenario requires you to set default property values?

Response:

A customer receives a suggested product based on recent product search history.

A manager approves or refuses hardware purchases within a week of the purchase

request

An Assignment is automatically assigned to the default Work Queue for the

consulting team.

Correct
The arrival day and departure day for a hotel reservation is equal to today and
tomorrow, respectively.

Score 1 of 1
Q.

Which statement best describes the difference between a local flow action and a
connector flow action?

Response:

A connector flow action can be reused within a flow rule, while a local flow action
cannot

Correct
A local flow action can be reused within a flow rule, while a connector flow action
cannot

A connector flow action completes an assignment, while a local flow action does not

A local flow action can be configured for a decision rule, while a connector flow
action cannot

Score 1 of 1
Q.

A Collect Information step in the case life cycle sets the status to Pending-
Approval. When does the case status automatically update?
Response:

Case status updates at the end of the process containing the step.

Case status cannot update automatically.

Correct
Case status updates at the beginning of the step.

Case status updates at the end of the step.

Score 0 of 1
Q.

An application includes the property .[Link](2).DateOfBirth. The

property mode of .Dependent(2) is a ___________________.
(Choose One)

Response:

Should have chosen

PageList (Field Group List)

ValueGroup

Wrong
ValueList

PageGroup

Score 1 of 1
Q.

Tom Jones' request for a credit card dispute is an example of which of the
following?

Response:

A case

A service

A task

Correct
A case type

Score 1 of 1
Q.

Which one of the following options includes the three pillars of a Pega Platform™
application?

Response:

Journeys, Personas and Channels, Data and Interfaces

Cases, Channels, and Data Integrations

Microjourney, Stages and Steps, Data and Interfaces

Correct
Microjourneys®, Personas and Channels, Data and Interfaces

Score 1 of 1
Q.

A form lists a group of recreational activities users can select when booking a
vacation. One column lists the activity name, a second column provides the check
box for activity selection, and a third column displays a thumbnail image of the
activity. When viewed on a small screen, you do not need to display the images.

What three configuration steps would you take to support this requirement?
(Choose Three)

Response:

Set the check box column to primary importance.

Correct
set the check box column to secondary imporance.

Correct
set the image column to other importance.

Correct
set the activity name column to primary importance.

Set the activity name and check box columns to primary importance.

Score 1 of 1
Q.

You are configuring a declarative network that contains eleven declare expressions
to calculate the interest rate for a home mortgage. For example, the target value
Property Tax Assessment is used as a source value when calculating the Assessed
Property Value. The declare expressions use target values from other expressions to
calculate their target values.

The field that displays the interest rate appears on the approval form. To improve
performance, how can you reduce the number of calculations?

Response:

Apply the declare expression in the approval flow action.

Calculate the total interest rate value by adding all the declare expression target
property values.

Correct
Specify whenever used in the total interest rate declare expression

Specify Property Tax Assessment as trigger event in the declare expression that
calculates the total interest rate value.

Score 1 of 1
Q.
Drag the data type description from the left to the blank rectanglle next to the
appropriate sourcing option.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

Identify the use case that requires creating a new Persona.

Response:

An additional user needs to interact with an application.

The existing Channel interfaces are too limited for the completion of work to
occur.

A new Case Type is created in an application.

Correct
An additional combination of Channel interface, work routing, and permissions is
necessary.

Score 0 of 1
Q.

You are defining a view for a loan application. If the loan applicant indicates
that there is an existing open account, the Date account opened must be before the
current date. How do you configure the case type to verify that the value of Date
account opened is in the past?

Response:

Wrong
Use a when condition.

Use a calendar control.

Should have chosen

Use a validation condition.

Use a pick list control.

Score 1 of 1
Q.
Drag the terms into the right places to best complete the sentence.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

A Collect Information step in the case life cycle sets the case status to Pending-
Approval. When does the case status automatically update?

Response:

Correct
At the beginning of the step

At the end of the step

At the end of the process containing the step

Case status cannot update automatically

Score 0 of 1
Q.

Consider this scenario: A new Expense submitted and must be reviewed. The
assignment urgency and the initial urgency values are both set to 10. The SLA
starts when the assignment is created.

It the goal elapses and the assignment is not yet completed, the assignment urgency
is Increased by 10. If the deadline elapses and the assignment is not yet
completed, the assignment urgency increases by 10. If the passed deadline elapses
and the assignment is not yet completed, the assignment urgency increases by 10.

In the Answer Area, select the urgency for each milestone.

Solution:

Determine whether the given solution is correct?

Response:

Wrong
Incorrect
Should have chosen
Correct

Score 1 of 1
Q.

A requirement defines what an application must do or satisfy to meet one or more

________?

Response:

Use Cases

Correct
Specifications

User Stories

Objectives

Score 1 of 1
Q.

A requirement states: When a business guest checks out of a hotel, the guest must
complete a hotel review to receive a corporate discount. Select the case type
relationship that satisfies the requirement.

Response:

Configure checkout request as a child case of hotel review.

Configure both checkout request and hotel review as top-level cases.

Correct
Configure hotel review as a child case of the checkout request.

Configure hotel review as a parallel process to the checkout request.

Score 1 of 1
Q.

Select the characteristic used to identify candidate rules to be delegated to

business users.

Response:

Changes to business conditions require that the rule be managed with IT

intervention.

Correct
Changing business conditions require that the rule be managed without IT
intervention.

Ownership of changes to delegated rules changes from work group to work group.

Frequent changes are needed to continuously redefine the user experience.

Score 1 of 1
Q.
How do you indicate the progress of a case towards resolution?

Response:

Configure a case notes field to capture progress information

Apply service levels to the assignment steps.

Correct
Update the case status on the appropriate steps.

Design intent-driven user interfaces.

Score 0 of 1
Q.

The clipboard is a _________________ tool and is unique to each _________________?

(Choose One)

Response:

case, application

client-side, user session

Should have chosen

server-side, user session

Wrong
diagnostic, case

Score 0 of 1
Q.

Which statement best describes how a service level affects the urgency value of an
assignment or a case?

Response:

Wrong
When a given milestone is reached, the current urgency is checked. If it is greater
than the value specified in that milestone, the assignment or case moves to the
next milestone

Should have chosen

When a given milestone is reached, the specified urgency is added to the current
urgency value.

If the current urgency value is less than the urgency specified in the milestone,
it is adjusted to the urgency value specified in that milestone otherwise, it
remains the same.

When a given milestone is reached, the urgency is set to the specified value in
that milestone.

Score 1 of 1
Q.
When does the Status of a case change when a Work Status change is configured on an
Assignment shape?
(Choose One)

Response:

On the Connector prior to the Assignment shape

Correct
When the Case reaches the Assignment shape and the Assignment Object is Created

At the start of the Flow (Process) containing the Assignment shape

Upon completion of the Assignment

Score 1 of 1
Q.

The UCom shopping website decides to share an update on order acceptance and the
expected delivery time of the product. Which automation step is most suitable to
achieve this objective?

Response:

Update case

Correct
Send notification

Push notification

Post to pulse

Question Results
Score 1 of 1
Q.

Which UI element is an example of a Case utility widget?

Response:

List View

Utilities

Correct
Followers

Summary data

Details tab

Score 1 of 1
Q.

Conditional paths in a case life cycle are used to define _________.

Response:
Correct
paths in the case life cycle that are chosen by a user at run-time or are based on
run-time values

subprocesses that run in the context of the current case

subprocesses that run in parallel with the context of the current case

paths in the case life cycle that are followed based on the context of a parallel
case

Score 1 of 1
Q.

pyWorkPage stores which type of information?

Response:

Information about the Pega server.

Data cached from an outside system.

Correct
Information about a case.

Information about the current operator.

Score 1 of 1
Q.

Which two statements about data records are true?

(Choose Two)

Response:

Data records are displayed in a searchable text field by default.

Data records require external storage.

Correct
Data records are displayed in a drop-down list by default.

Correct
Data records define permissible values for data fields.

Score 1 of 1
Q.

An application allows consultants to enter their hours on a project on a weekly

basis. Consultant hours must be approved by both their manager and the project
supervisor. The approvals can be performed in any order.

How do you configure the approvals in the application?

Response:

Add an optional process to each approval in the appropriate stage.

Configure a single cascading approval based on an authority matrix.

Add the manager approval to an alternate stage in the case life cycle.

Correct
Configure a parallel process for each of the required approvals.

Score 1 of 1
Q.

An application will use a data page to store user preferences. This page needs to
be available to all the cases associated with a single end user. The most
appropriate scope for this data page is ________________.
(Choose One)

Response:

Correct
Requestor

Shared

Thread

Node

Score 1 of 1
Q.

Expense report processes require travel expense assignments be routed to a specific

auditor. Auditors are members of an auditing work group. How do you route the
assignment to a specific user?

Response:

To the user's work group

To the user's manager

To the user's work queue

Correct
To the user

Score 0 of 1
Q.

Which statement best describes the behavior observed when running a flow in draft
mode?

Response:

Decision outcomes are chosen by the user if the decision rule cannot be found

UI fields marked as required can be skipped when running the flow

Should have chosen

Service levels are ignored when running the flow
Wrong
Flows can be saved even if rules have not been configured for flow shapes

Score 1 of 1
Q.

Drag the terms from the bottom into the correct boxes.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 0 of 1
Q.

Which two options can you configure for a mobile app channel?
(Choose Two)

Response:

Correct
Manage administrative functions such as access to log files.

Should have chosen

Define security behavior for a mobile app such as biometric identifiers

Wrong
Define the Ul behavior for each view in a case type when the case is displayed on a
mobile device.

Design how Ul elements render across different mobile devices.

Score 1 of 1
Q.

A Collect Information step in the case life cycle sets the case status to Pending-
Approval. When does the case status automatically update?

Response:

At the end of the process containing the step

Case status cannot update automatically

At the end of the step

Correct
At the beginning of the step
Score 1 of 1
Q.

When an auto accident claim is resolved in the Resolve stage, email notifications
must be sent automatically to the adjuster who inspected the car, to the insured
party, and to the insurance agent who verified the claim.

How do you configure the resolve process to support this requirement?

Response:

Route the email to all the recipients in a Collect Information step.

Add a Send Email step as an optional action.

Route an Approval step to the required parties.

Correct
Add a Send Email step and include all required parties.

Score 1 of 1
Q.

Select three benefits that Pega Express™ brings to the implementation of a Pega
Platform™ application.
(Choose Three)

Response:

Correct
Pega Express manages risk and delivers with consistency.

Correct
Pega Express is client-focused and outcome-driven.

Correct
Pega Express unlocks the power of Pega.

Pega Express is a new, cutting-edge delivery approach.

Score 1 of 1
Q.

Which two aspects of application delivery are improved by using Direct Capture of
Objectives?
(Choose Two.)

Response:

Testing

Correct
Accuracy

Correct
Speed

Coding
Score 1 of 1
Q.

Consider the following user story: Which two questions help you define the fields
for the user view?
(Choose two.)

Response:

Correct
What fields does the account owner need to see to be able to add a temporary
member?

Do the fields about the temporary member need to be displayed in multiple

languages?

Will field information about the temporary member be stored in an external

database?

Correct
How do the fields for the temporary member need to be displayed?

Score 1 of 1
Q.

A ______ defines the look and feel of an application.

Response:

mixin

Correct
skin

control

format

Score 1 of 1
Q.

How do you adjust the urgency value of an aging assignment to increase the
likelihood that the assignment ls completed before the deadline?

Response:

Correct
Apply an urgency adjustment to the goal interval.

Apply an urgency adjustment to the deadline interval.

Adjust the default assignment urgency.

Add an escalation action to the goal interval.

Score 1 of 1
Q.
Which of the following two sets represent action sets (event > action) in Pega
Platform?
(Choose Two)

Response:

Correct
Tab key > Add new work

Open mobile app > Focus

Run data transform > Enter

Correct
Double-click > Scan barcode/QR code

Score 1 of 1
Q.

As a Pega Business Architect, you are encouraging project stakeholders to use Pega
Platform's out-of-the-box features, such as App Studio, Deployment Manager, and
Predictive Diagnostic Cloud (PDC), to facilitate application development. Which of
the Pega Express™ value are you applying to your project as a result?

Response:

Solve the business problem.

Design for great experiences.

Accelerate time to value.

Correct
Leverage the power of Pega.

Score 0 of 1
Q.

Which two scenarios describe the appropriate use of an Approve/Reject Step?

(Choose Two)

Response:

Correct
Employees must periodically submit self-evaluations to their reporting managers. If
the manager decides that the employee evaluation is sufficient, the Case continues.
If the manager decides that the evaluation needs additional elaboration, the Case
is routed back to the employee.

Customers place online orders by adding items to the cart, entering shipping and
payment information, and finalizing the order. Depending on what department the
items are associated with, a different team handles the order fulfillment.

Wrong
Employees that incur work-related expenses must submit expense reports for review.
If the expenses are less than USD1000, the Case is routed to the employee’s direct
manager; otherwise, the Case is routed to the department manager.

Should have chosen

Customers place online orders by adding items to the cart, entering shipping and
payment Customers submit high priority support requests to a company. If the
customer service representative (CSR) validates that the request meets the severity
1 criteria, the Case is routed to the Worklist of a high priority CSR. If the CSR
determines that the request does not meet the severity 1 criteria, the severity is
downgraded and the Case is routed to the general CSR Work Group.

Score 0 of 1
Q.

Before development, your team creates a spreadsheet with work items to populate the
backlog. How do you populate the backlog directly from the spreadsheet?

Response:

Wrong
Create feedback

Create stories

Should have chosen

Import stories

Create bugs

Score 1 of 1
Q.

Consider the following scenario:

- During the Interview process for a Job Application case, an administrative

assistant selects the date and location of the interview.
- Next, an email invitation is sent to the candidate.
- During the interview, the hiring manager captures notes from the discussion.
- Finally, the candidate is assigned a technical exercise and the results are added
to the case.

Select two step names that follow the guidelines for identifying and naming the
steps in the process.
(Choose Two)

Response:

Correct
Schedule Interview

Ask Questions

Technical Exercise

Correct
Notify Candidate

Score 0 of 1
Q.

Rulesets are used primarily for:

(Choose Three)
Response:

Correct
Organizing rules

Correct
Versioning rules

Should have chosen

Deploying rules

Wrong
Granting access to the application

Denying access to the application

Score 1 of 1
Q.

Drag the term from the bottom to best match each of the three components of DevOps.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

To determine how to process a loan application, you configure an application to

evaluate an applicant's credit score for a mortgage loan Case.

- If the credit score of the applicant is >700, the Case goes immediately to
underwriting.
- If the credit score of the applicant is <500, the applicant is sent an email
denying the loan application.
- Otherwise, the Case requires a follow-up review by a loan officer.

Which flow correctly captures the business decisions described?

Response:

Correct
Question Results
Score 0 of 1
Q.

To meet this requirement you need to set the ___________ in the service level to 5
days.

Response:

Wrong
goal

Should have chosen

deadline

urgency

passed deadline

Score 0 of 1
Q.

Key Performance Indicators (KPIs) are used to ______________.

Response:

Should have chosen

determine whether or not an application has implemented all of its specifications

Wrong
determine whether an application has satisfied all of its requirements

determine if an application has met all of its business objectives

verify whether end users are satisfied with the application

Score 1 of 1
Q.

Drag the development approach from the bottom to align with the correct description
box on the left.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Incorrect

Correct

Score 1 of 1
Q.
In a mortgage application, the user creates a loan request. In order for the loan
request to be approved, the loan officer must receive the results of an appraisal.
How would you configure the case types to reflect their relationship?

Response:

Make both loan request and appraisal peer case types.

Make mortgage a parent case type. Make loan request and appraisal child case types.

Make appraisal a parent case type and loan request a child case type.

Correct
Make loan request a parent case type and appraisal a child case type.

Score 1 of 1
Q.

You are configuring a declarative network that contains eleven declare expressions
to calculate the interest rate for a home mortgage. For example, the target value
Property Tax Assessment is used as a source value when calculating the Assessed
Property Value. The declare expressions use target values from other expressions to
calculate their target values.

The field that displays the interest rate appears on the approval form. To improve
performance, how can you reduce the number of calculations?

Response:

Calculate the total interest rate value by adding all the declare expression target
property values.

Specify Property Tax Assessment as trigger event in the declare expression that
calculates the total interest rate value.

Apply the declare expression in the approval flow action.

Correct
Specify whenever used in the total interest rate declare expression

Score 1 of 1
Q.

Which two actions can you perform from the Explore Data landing page?
(Choose Two)

Response:

Correct
Create a pie chart for customer satisfaction data.

Correct
Filter, sort, or group data for product inventory.

Create a new Sales data field to reference an Insight Rule.

Edit medical facility data for a health insurance application.

Score 0 of 1
Q.

ABC BankCorp wants to create a mobile app experience for users and CSRs for its
Transaction Dispute application. Of the following requirements, which option
requires you to configure distinct mobile app channels?
(Choose One)

Response:

Should have chosen

The mobile app customizes currency units and date/time format according to the
location of the users.

Wrong
CSRs can create other case type instances on the mobile app.

Mobile app color palettes are different for users and CSRs.

The mobile app supports all mobile phone operating systems.

Score 1 of 1
Q.

Which of the following two sets represent action sets (event > action) in Pega
Platform?
(Choose Two)

Response:

Correct
Double-click > Scan barcode/QR code

Run data transform > Enter

Correct
Tab key > Add new work

Open mobile app > Focus

Score 1 of 1
Q.

User A should have application permissions that are identical to User B's
permissions. Unlike User B, User A lacks access to the My Cases page. How do you
grant access to the My Cases page for User A?

Response:

Add the My Cases page to the User A profile.

Correct
Update User A to the same role as User B.

Update the User A account to access the same portal as User

Add the My Cases page to the User A role.

Score 0 of 1
Q.

Which of the following are NOT declarative rule types?

(Choose two.)

Response:

Should have chosen

Declare Validate

Constraints

Declare Expressions

Correct
Declare Activities

Score 1 of 1
Q.

In a help desk application, you have the following requirement: The Customer
Support Representative must response to a help desk ticket within 4 hour after a
customer submits a ticket. Where do you configure the service level to meet this
requirement?

Response:

The process

The case type

Correct
The step

The stage

Score 1 of 1
Q.

Drag the case type or data type name to the appropriate location in the data
hierarchy.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.
Adding instructions to a step _________.

Response:

describes the business value of the step

Instructs an architect how to build the step

Correct
describes to an end user what should be done in a step

defines what a step should do

Score 0 of 1
Q.

Identify three principals of Pega's Center-out™ business architecture.

(Choose Three)

Response:

Complicate data access, keep logic complex.

Wrong
Drive business logic with Channels.

Correct
Focus on outcomes, align your process.

Should have chosen

Manage variations to be scale-ready.

Correct
Manage intelligence centrally.

Score 0 of 1
Q.

An application references the property. [Link](Billing).State. What is

the property mode [Link](Billing)?

Response:

Wrong
Page Group

Single Value

Should have chosen

Page List

Page

Score 1 of 1
Q.

Which two dependencies do you enforce with a Wait step?

(Choose Two)
Response:

Correct
Pausing a case until another case (or all cases) reach a specified status

Preventing a case from resuming until an automated decision executes

Correct
Pausing a case until a predetermined time expires

Preventing a case from entering a stage until a condition is met

Score 1 of 1
Q.

As a Pega Business Architect, you are encouraging project stakeholders to use Pega
Platform's out-of-the-box features, such as App Studio, Deployment Manager, and
Predictive Diagnostic Cloud (PDC), to facilitate application development. Which of
the Pega Express™ value are you applying to your project as a result?

Response:

Design for great experiences.

Correct
Leverage the power of Pega.

Accelerate time to value.

Solve the business problem.

Score 1 of 1
Q.

Consider the lifecycle illustration below; Which automated steps may only be added
via the process modeler?
(Choose Two)

Response:

Stage 3, step 1

Correct
Stage 2, step 3

Correct
Stage 1, step 1

Stage 3, step 2

Stage 2, step 5

Score 1 of 1
Q.

Consider the following user story: As a customer, I want to the able to cancel an
open service request at any time. Select the configuration option that satisfies
the user story.

Response:

Configure the Cancel button on the user views to resolve the case.

Add a stage-only action to each stage in the case life cycle

Add an alternate stage to the case life cycle.

Correct
Add a case wide action to the case life cycle.

Score 1 of 1
Q.

The following image is a page list presented in a nonlinear format that

automatically adjusts based on screen size. The image is an example of _______.

Response:

A repeating grid layout

Correct
A repeating dynamic layout

A table

An inline dynamic layout

Score 1 of 1
Q.

An Assignment uses the Service-Level Agreement described in the following list.

Passed Deadline intervals can repeat.

-Initial Urgency: 5
-Goal: 12 hours and increase Urgency by 10
-Deadline: 24 hours and increase Urgency by 15
-Passed Deadline: 4 hours, increase Urgency by 20, and limit events to 5

What is the Assignment Urgency 36 hours after the Case reaches the Assignment?

Response:

Correct
90

50

70

85

Score 1 of 1
Q.
An applicant submits a loan request. The system validates information on the loan
application and calculates the credit score of the applicant based on credit
reports and the account history with the bank.

- If the credit score is unacceptable, the customer is notified of the result and
the loan application is closed.
- If the credit is acceptable, the loan application is forwarded to a loan officer
for review.
- If the loan officer approves the loan request, the loan application is sent to
the underwriting department for processing.
- If the loan officer rejects the loan request, the customer is notified of the
result and the loan application is closed.

Select the case life cycle design that most closely follows the guidelines for
identifying and naming stages for the use case.

Response:

Correct
Option D

Option C

Option B

Option A

Score 0 of 1
Q.

Drag each report category to the corresponding description.

Solution:

Determine whether the given solution is correct?

Response:

Wrong
Correct

Should have chosen

Incorrect

Score 1 of 1
Q.

Conditional paths in a case life cycle are used to define _________.

Response:

paths in the case life cycle that are followed based on the context of a parallel
case

subprocesses that run in the context of the current case

subprocesses that run in parallel with the context of the current case

Correct
paths in the case life cycle that are chosen by a user at run-time or are based on
run-time values

Score 1 of 1
Q.

Select each use case on the left and drag it to the appropriate router on the
right.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Question Results
Score 0 of 1
Q.

When modeling the life cycle of a case, alternate stages _____ and ______.
(Choose Two)

Response:

Wrong
represent a separate, but related business transaction

Correct
represent exceptions to the normal course of events

Should have chosen

can be sequenced in to primary stages

have manual access

Score 0 of 1
Q.

Which two of the following statements are true about the Definition of Ready?
(Choose Two)

Response:
Correct
The definition of ready (DoR) is defined during the prepare phase

The definition of ready (DoR) is defined by the lead business architect.

Should have chosen

Stories that meet the definition of ready (DoR) are approved by the product owner.

Wrong
Stories that do not meet the definition of ready (DoR) can progress to sprint
planning.

Score 1 of 1
Q.

UPlus Bank offers new mortgage loans to eligible customers. The bank creates a loan
request form to collect the loan requests and decides not to consider the loan
request if a customer already applied for a loan. To achieve the business use case,
which of the following automation shapes is best suitable?

Response:

Persist case

Create case

Correct
Search duplicate cases

Send email

Score 1 of 1
Q.

You want to engage business and IT resources to review the working models. What
best practice helps accomplish this objective?

Response:

Correct
Direct Capture of Objectives (DCO)

Approval process

Pega Cloud®

Guardrail compliance

Score 1 of 1
Q.

You are configuring an accident claim case for an automobile insurance company with
two child cases as illustrated.

The requirement changes to allow the parent case to continue before the child cases
resolve. How do you configure the Wait steps for this requirement?
Response:

Configure the Wait step to continue the parent case when the child cases reach the
payment pending review status.

Configure the Wait step to continue the parent case when the child cases reaches
audit or approval.

Correct
Configure the Wait step so users can choose to continue the parent case process
regardless of child case status.

Configure the Wait step so that only one child case must resolve before the parent
case can continue.

Score 1 of 1
Q.

Consider this business use caseiTo place an online order, a customer provides their
personal details such as full name and address. The customer can search for,and
select items to order. After the order is placed, it is processed by the Accounts
Payable department. The order is then sent to the Fulfillment center where the
order items are packaged and shipped to the customer. The customer may cancel the
order at any time.

Now consider this case life cycle design:

Response:

not valid because there are not at least 5 primary stages.

not valid because the Cancellation stage should be part of the primary flow.

Correct
valid because they represent a transfer of the case from one part of the
organization to another.

valid because the names used to describe the stages do not use a verb+noun naming
convention

Score 1 of 1
Q.

Which use case describes the function of the Estimator tool?

Response:

Correct
A stakeholder needs to know how much time and effort is needed to build MLP2.

A product owner needs to know how many data objects to create for MLP1.

A business architect needs to know when to prioritize a specific case type for
development.

A stakeholder needs to know how many versions of an application they test for MLP2.
Score 1 of 1
Q.

Select each use case on the left and drag it to the appropriate router on the
right.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

When does the Status of a case change when a Work Status change is configured on an
Assignment shape?
(Choose One)

Response:

Correct
When the Case reaches the Assignment shape and the Assignment Object is Created

Upon completion of the Assignment

On the Connector prior to the Assignment shape

At the start of the Flow (Process) containing the Assignment shape

Score 1 of 1
Q.

In a mortgage application, the user creates a loan request. In order for the loan
request to be approved, the loan officer must receive the results of an appraisal.
How would you configure the case types to reflect their relationship?

Response:

Make appraisal a parent case type and loan request a child case type.

Make both loan request and appraisal peer case types.

Make mortgage a parent case type. Make loan request and appraisal child case types.

Correct
Make loan request a parent case type and appraisal a child case type.

Score 1 of 1
Q.
Which of the following is a best practice for more effective User Interface (UI)
and Flow elaboration and drafting sessions?

Response:

Elaborate upon the draft UI first, then flow drafts

Elaborate upon draft flows first, then draft the UI

Elaborate upon draft flows and UI simultaneously

Correct
Elaborate whichever one is more complex first

Score 1 of 1
Q.

A purchase request list report includes columns for case ID and regional cost
center. A manager wants the report to show the total number of purchase requests
for each of the regional cost centers. How do you design the report?

Response:

Correct
Summarize the case ID column by count.

Summarize the regional cost centers by count.

Define a function for the cost center column to total the case IDs.

Create a filter for each cost center and count the case IDs.

Score 1 of 1
Q.

In a purchase request case type, you have the following requirement: Purchase
requests should automatically go to a manager of an employee. To meet this
requirement, you design a case with a __________.

Response:

change stage step to allow the employee to route to the manager

Correct
step that routes to the manager

stage to route requests to the manager

process that routes to the manager

Score 1 of 1
Q.

In a help desk application, you have the following requirement: The Customer
Support Representative must response to a help desk ticket within 4 hour after a
customer submits a ticket. Where do you configure the service level to meet this
requirement?
Response:

Correct
The step

The case type

The process

The stage

Score 1 of 1
Q.

A help desk ticket case type is defined as follows:

If the Process ticket step is configured to set the status to Pending-Verification,

when is the status of the case set to Pending-Verification?

Response:

When Verify solution step starts

When the Process ticket step completes

Correct
When the Process ticket step starts

When the Triage stage completes

Score 1 of 1
Q.

Which of the following would be typical data stored in a Pega Data Source?

Response:

Case Data

Customer Details

Insurance Policy Data

Correct
Delivery Options

Score 0 of 1
Q.

You have a cleaning service booking application, CleanApp. You are creating a local
data type, HomeCleaningPackages, and you want to leverage an existing data class,
CleanApp - Data - CleaningPackages.

When defining your data type, which option would you choose for asset reuse?

Response:
CleanApp Work class

Should have chosen

implementation data class

Wrong
Organization data class

CleanApp Ul Pages class

Score 1 of 1
Q.

A prospective employee must pass a criminal background check before receiving an

offer. When would you add a decision point to the workflow process?

Response:

Correct
Running a criminal background check

Declining offer to prospective employee

Offering job to prospective employee

Verifying prospective employees work references

Score 1 of 1
Q.

You have created a new report that contains a list of employees, hire dates, and
managers. You have been asked to display each manager in a row. Beneath each
manager row, you must list the employees of the manager and their hire dates.

How do you support this request?

Response:

Filter the manager column.

Summarize the manager column.

Sort the manager column.

Correct
Group the manager column.

Score 0 of 1
Q.

You are assigned to a pega implementation project as a pega business architect.

Which task are you expected to perform?

Response:

Wrong
Organize the project Kickoff meeting.

Identify the initial of case types.

Help to refine ahead of a sprint.

Should have chosen

Identify the scope of the initial release.

Score 1 of 1
Q.

You check out a rule to update it. While the rule is checked out, another developer
decides to test a case type by creating and processing the case. What happens when
the application attempts to use the rule you checked out?

Response:

The application returns an error and stops processing the case, because the rule is
unavailable for use.

The application cannot run because the rule is unavailable.

The application runs the checked-out version of the rule, because that is the most
up-to-date version of the rule.

Correct
The application ignores the checked-out version and uses the previous version in
the application ruleset.

Score 0 of 1
Q.

You use the Clipboard tool to perform which two tasks?

(Choose Two)

Response:

Should have chosen

Test case behavior by setting property values for an open case.

Test a rule to determine whether the rule executes correctly.

Correct
Review the current values of case data.

Wrong
Test whether a declarative expression properly calculates a target value.

Score 1 of 1
Q.

What will happen when the user submits CollectInfo? Examine the screenshot below
for Validate rule A which is referenced in a flow action named CollectInfo:

What will happen when the user submits CollectInfo?

Response:

Validate rule A is overridden by Validate rule B

Validate rule B is executed only if Validate rule A fails

Correct
Validate rule A is executed, followed by Validate rule B

Validate rule A is executed if certain conditions are true, otherwise Validate rule
B is executed

Score 1 of 1
Q.

The Definition of Ready (DoR) is agreed during Prepare with the Scrum Master and is
fixed for the remainder of project.

Response:

True

Correct
False

Score 1 of 1
Q.

Which two options are available when configuring a View?

(Choose Two)

Response:

Create a new data object.

Correct
add new fields to the View.

Create a new field that uses a calculation function.

Correct
Reuse saved Views.

Question Results
Score 1 of 1
Q.

A software company wants customers to receive troubleshooting support easily. New

customers prefer to get assistance by using a call center while more experienced
customers prefer using the online company forum.

Which three of the following statements are true?

(Choose Three)

Response:

New customer obtains troubleshooting assistance by using a call center is a journey

Experienced customer obtains troubleshooting assistance by using the online forum

is a journey

Correct
Customer obtains troubleshooting assistance is a journey

Correct
New customer obtains troubleshooting assistance by using a call center is a
microjoumey

Correct
Experienced customer obtains troubleshooting assistance by using the online forum
is a microjoumey

Customer obtains troubleshooting assistance is a microjoumey

Score 0 of 1
Q.

Which scenario is a use case for the Wait step?

Response:

The customer needs to log in to their account before receiving a membership

discount on an online purchase.

Wrong
The customer cannot complete an application for a checking account until a bank
representative reviews their credit report.

An agent needs to send a confirmation email to an insured customer after they

complete a form.

Should have chosen

A payroll user cannot process a salary increase until the department manager
approves the increase.

Score 1 of 1
Q.

Which two statements are true regarding approvals?

(Choose Two)

Response:

Correct
You can configure a Stage change to occur when a user provides approval.

Approval Steps must be configured to go to a specific user.

Users must be logged in to the application to provide approval.

Correct
A user can approve a purchase request through a mobile notification.

Score 1 of 1
Q.

As a Pega Business Architect, you are encouraging project stakeholders to use Pega
Platform's out-of-the-box features, such as App Studio, Deployment Manager, and
Predictive Diagnostic Cloud (PDC), to facilitate application development. Which of
the Pega Express™ value are you applying to your project as a result?
Response:

Design for great experiences.

Correct
Leverage the power of Pega.

Solve the business problem.

Accelerate time to value.

Score 0 of 1
Q.

When applying for a credit limit increase, customers with standard credit cards
must provide information in an Employment Information process. Requests from
customers with Platinum credit cards automatically skip this process.

What task do you perform to implement this requirement?

Response:

Wrong
In the Employment Information process validate card type for continued processing.

In the Employment Information process add a custom condition to test the card type.

In the Employment Information process add an Approve/Reject step to test the card
type.

Should have chosen

In the Employment Information process add a card type true/false field to a user
view.

Score 1 of 1
Q.

In Constellation, Primary Fields reduce the need to additional UI configuration by

ensuring the fields that are most relevant to a Case are automatically displayed on
the Details View.

Response:

Correct
True

False

Score 1 of 1
Q.

Drag the terms from the bottom into the correct boxes.

Solution:
Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

The maximum number of stages in a case should be _________.

Response:

15

5 ± 2

Correct
7 ± 2

Score 1 of 1
Q.

You are adding a field to your case type in which users must enter the day, month,
and year they were hired before the user can submit the user form. The field type
must enforce a date format.

What two validation approaches would you use to meet the validation requirements?
(Choose Two)

Response:

Use the read-only option

Add the word Required to the field label

Correct
Define the field type as a date

Correct
Use the Required option

Score 1 of 1
Q.

Which two of the following Views does the system automatically generate in Pega
Constellation?
(Choose Two)

Response:

Correct
Summary data View for a Purchase Order Case
Correct
Full Case View for the newly created Maintenance Service Case Type

Primary Fields View for the Sales Department Pulse

Insights View for product delivery details

Score 1 of 1
Q.

You want users to choose their delivery preferences. The options are Standard,
Premium, and Next Day. You use the Data Model tab to create the field. Which Field
Type do you use to define the delivery options list?

Response:

Text (paragraph)

Correct
Picklist

Boolean

Text (paragraph)

Score 1 of 1
Q.

Drag the case type or data type name to the appropriate location in the data
hierarchy.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

In Designer Studio, the Application Explorer displays ____________________.

Response:

the class structure only

Correct
the class tree and rules organized by the classes they apply to

all the rules used by all applications

the data structure only

Score 1 of 1
Q.

Which Pega Platform feature allows users to categorize and relate Pulse messages
using keywords?

Response:

Pulse

Insights

Correct
Tags

Routing

Score 1 of 1
Q.

You have added a page list property named Dependents to a view in the Case
Designer. This page list contains the property .Relationship. You want to display
the list in the view and populate a field with the default value of Not Applicable.

How do you configure the pySetFieldDefaults data transform to meet this

requirement?

Response:

Set .Dependents(1)pyLabel to an empty string and a parameter named Not Applicable

Set Not Applicable to equal .Dependants(1).Relationship

Set .Dependents(1).pyLabel and a comment action using the value Not Applicable

Correct
Set .Dependents(1).Relationship to Not Applicable

Score 1 of 1
Q.

What will happen when the user submits CollectInfo? Examine the screenshot below
for Validate rule A which is referenced in a flow action named CollectInfo:

What will happen when the user submits CollectInfo?

Response:

Validate rule A is overridden by Validate rule B

Validate rule A is executed if certain conditions are true, otherwise Validate rule
B is executed

Correct
Validate rule A is executed, followed by Validate rule B

Validate rule B is executed only if Validate rule A fails

Score 1 of 1
Q.

Anna is a Pega Business Architect (BA). The project that Anna is currently working
on uses the Agile delivery approach. Which of the project stakeholders does Anna
coordinate with to ensure that a software bug discovered by the project's Quality
Analyst does not negatively affect the project's scope?

Response:

Correct
Product Owner

Subject Matter Expert (SME)

Business Analyst

System Architect (SA)

Score 1 of 1
Q.

The primary purpose of a service level is to __________.

Response:

track assignment status over time

Correct
help ensure timely completion of assignments

generate service level reports

assign cases to the appropriate case worker

Score 1 of 1
Q.

The following image is a page list presented in a nonlinear format that

automatically adjusts based on screen size. The image is an example of _______.

Response:

A table

Correct
A repeating dynamic layout

An inline dynamic layout

A repeating grid layout

Score 1 of 1
Q.

During testing, you notice that the Send case status email step does not send an
email. Which work item do you create in Agile Workbench to address this issue?

Response:

User Story

Feedback

Status

Correct
Bug

Score 1 of 1
Q.

Case life cycle design is a model to ______________ and _______________.

Response:

define the user interface appearance

define processes and steps to implement the three necessary stages of work

Correct
define how work is completed for each specific customer request

Correct
define a structure to create, process, and resolve work

Score 0 of 1
Q.

Which two requirements demonstrate the need to configure correspondence?

(Choose Two)

Response:

Wrong
Fax a new insurance claim to the auto repair shop.

Correct
Phone a customer for additional information about the case.

Should have chosen

Text the customer with status changes in an insurance claim.

Assign a new insurance claim to a case worker to process

Score 1 of 1
Q.

As a Pega Business Architect (BA), which three stakeholders from the project team
do you collaborate with to mange the scope, timeline, and budget for a project?
(Choose Three)
Response:

Business Analyst

Correct
Scrum Master

Correct
Product Owner

Correct
Project Delivery Lead

System Architect

Score 1 of 1
Q.

When does the Status of a case change when a Work Status change is configured on an
Assignment shape?
(Choose One)

Response:

At the start of the Flow (Process) containing the Assignment shape

Correct
When the Case reaches the Assignment shape and the Assignment Object is Created

Upon completion of the Assignment

On the Connector prior to the Assignment shape

Score 0 of 1
Q.

Which requirement can you satisfy by using an optional action?

Response:

Wrong
Allow a user to transfer a Case to another employee at any Stage of the Case.

Require a separate approval Process whenever an order exceeds USD 10,000.

Reassign any Task that remains open after three days to another user.

Should have chosen

Allow a user to transfer a Case to another employee at any Stage of the Case.

Question Results
Score 1 of 1
Q.

Which two statements are true regarding approvals?

(Choose Two)

Response:
Users must be logged in to the application to provide approval.

Correct
You can configure a Stage change to occur when a user provides approval.

Correct
A user can approve a purchase request through a mobile notification.

Approval Steps must be configured to go to a specific user.

Score 1 of 1
Q.

Which two statements about data records are true?

(Choose Two)

Response:

Correct
Data records are displayed in a drop-down list by default.

Correct
Data records define permissible values for data fields.

Data records require external storage.

Data records are displayed in a searchable text field by default.

Score 1 of 1
Q.

Select the correct term to complete the following statement.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

How do you provide users with guidance for completing a form and avoid the need for
application training?

Response:

Correct
Add an instruction to the assignment.
Add the corresponding step to an appropriate stage.

Add an optional action to the case to explain the task.

Send a notification to the assigned user.

Score 1 of 1
Q.

In an online shopping application, the primary case type PurchaseOrder has two
child case types: Payment and Packaging. In processing PurchaseOrder case P0-11,
Payment case Pay-37 and Packaging case Pac-56 are created.

Which statement about the processing of P0-11, Pay-37, and Pac-56 is correct?

Response:

P0-11 has to be resolved before either Pay-37 and Pac-56 is resolved.

Pac-56 has to be resolved before Pay-37 is resolved.

P0-11 can be resolved when either Pay-37 or Pac-56 is resolved.

Correct
Both Pay-37 and Pac-56 have to be resolved before P0-11 can be resolved.

Score 1 of 1
Q.

When creating a data page the requirement is to have the data cached and refreshed
after 90 days, which refresh option is best suited to meet this requirement?
(Choose One)

Response:

Refresh Once Per Interaction

Do Not Reload When

Correct
Reload if Older Than

Reload Every 90 Days

Score 0 of 1
Q.

An airline has the following requirement: A passenger requiring a service animal

must document the type of animal, the size of the animal, and any relevant medical
information the crew may need during the flight.

The application prompts the passenger for this information when the passenger
declares that they will travel with a service animal. How do you configure the case
life cycle to meet this requirement?

Response:

Should have chosen

Configure a stage in the case life cycle for service animal accommodation and apply
a stage validation condition.

Wrong
Add a process to the case life cycle for service animal accommodation and apply a
condition to determine when to run the process.

Create a child case for service animal accommodation to automatically resolve

unless the passenger requires the accommodation.

Apply an optional action to the appropriate stage to allow the passenger to provide
the information as needed.

Score 1 of 1
Q.

Drag the words to complete the statement.

Solution"

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

An applicant submits a loan request. The system validates information on the loan
application and calculates the credit score of the applicant based on credit
reports and the account history with the bank.

- If the credit score is unacceptable, the customer is notified of the result and
the loan application is closed.
- If the credit is acceptable, the loan application is forwarded to a loan officer
for review.
- If the loan officer approves the loan request, the loan application is sent to
the underwriting department for processing.
- If the loan officer rejects the loan request, the customer is notified of the
result and the loan application is closed.

Select the case life cycle design that most closely follows the guidelines for
identifying and naming stages for the use case.

Response:

Option B

Option C
Correct
Option D

Option A

Score 1 of 1
Q.

UPlus Bank offers new mortgage loans to eligible customers. The bank creates a loan
request form to collect the loan requests and decides not to consider the loan
request if a customer already applied for a loan. To achieve the business use case,
which of the following automation shapes is best suitable?

Response:

Send email

Create case

Correct
Search duplicate cases

Persist case

Score 1 of 1
Q.

Drag the term from the bottom to the appropriate business case on the left.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 0 of 1
Q.

In a hiring application:

- An employee interviews the candidate.

- The Human Resources (HR) team creates and send s the officer letter.
- The Information Technology (IT) team assigns the workstation.
- The facilities team assigns the work desk.

To meet these requirements, what persona do you create?

Response:

HR, IT, Facilities

Wrong
Employee, HR, IT Facilities

Should have chosen

Employee, HR, Facilities

Employee, IT, Facilities

Score 1 of 1
Q.

Which of the following two sets represent action sets (event > action) in Pega
Platform?
(Choose Two)

Response:

Open mobile app > Focus

Run data transform > Enter

Correct
Double-click > Scan barcode/QR code

Correct
Tab key > Add new work

Score 1 of 1
Q.

A developer configures a button with the action set as shown in the following
image.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

A requirement defines what an application must do or satisfy to meet one or more

________?

Response:
Correct
Specifications

Objectives

User Stories

Use Cases

Score 0 of 1
Q.

A government application provides field placeholder values to help users enter the
correct dat a. The Design Lead has asked you to increase the font size on all field
placeholder value components to help visually impaired users.

Which configuration applies the font styling requirement on the field placeholder
values in the application?

Response:

Run a case type that uses the component and change the font on the view.

Should have chosen

Upload a new application theme.

Wrong
Add a new theme text entry to the application theme.

Update the existing Default theme text entry.

Score 0 of 1
Q.

Verifiability of a requirement means the requirement _____________.

Response:

clearly defines all the information necessary to describe the feature or behavior
desired

Wrong
must include information that establishes a testable condition

must be well documented and concise

Should have chosen

has been agreed upon by both business and IT leadership

Score 1 of 1
Q.

Which two situations require a data type?

(Choose Two)

Response:

Correct
Patient medical history is accessed from and written to an external system of
record.

A Date of account creation field is set to a default value of the current date.

Correct
A Currency drop-down is populated with values from an external system of record.

A Work preference picklist is populated with two values: Full time and Part time.

Score 1 of 1
Q.

pyWorkPage stores which type of information?

Response:

Data cached from an outside system.

Information about the current operator.

Correct
Information about a case.

Information about the Pega server.

Score 1 of 1
Q.

Drag the data type description from the left to the blank rectanglle next to the
appropriate sourcing option.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

A list report includes columns for purchase requests and regional cost centers. A
manager wants the report to show the total number of purchase requests for each of
the regional cost centers. How do you configure the report definition?

Response:

Summarize the regional cost centers by count.

Correct
Summarize the purchase requests column by count.
Use the purchase requests column to group the cost centers.

Filter the results so that only cost center and purchase requests are included in
the report.

Score 1 of 1
Q.

In which scenario is it appropriate to remove a landing page from an application?

Response:

You are developing a landing page that is only relevant for people managers and is
not available for individual contributors.

You are developing a new landing page that is available for all users.

You are developing a landing page that is not available from the main menu by
default, but that users can add to the main menu if appropriate.

Correct
You are developing a landing page that replaces an existing landing page, which is
being deprecated and should not be used by any users.

Score 1 of 1
Q.

How does the Passed Deadline interval differ from the Goal and Deadline intervals?

Response:

Passed Deadline intervals do not have escalation actions.

Correct
Goal and Deadline intervals do not repeat.

You configure the Goal, Deadline, and Passed Deadline intervals in Dev Studio only.

Passed Deadline intervals do not have Urgency values.

Score 1 of 1
Q.

You need to fetch exchange rates that are updated on a daily basis from a web
service and make them available in your application using a data page. Which scope
would you select for the data page?

Response:

Thread

Thread

Correct
Node

Application
Score 1 of 1
Q.

A requirement states: A customer can update an address at any point during case
processing by performing the following steps.

1. The customer submits the new address.

2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address.

How do you configure this requirement?

Response:

Add an alternate stage to the case life cycle to change the address.

Correct
Add a case-wide optional process to the case workflow to perform the address
change.

Add a case-wide optional action to the workflow for the address submission.

Add a button to each assignment to present the customer with a form to submit a new
address.

Question Results
Score 1 of 1
Q.

In a job application case, a hiring manager needs to receive an automatic email

notification when the case reaches a Collect Work Sample assignment. How would you
configure this correspondence requirement?

Response:

After the assignment add a SendEmail SmallShape.

Add a SendCorrespondence local action to the assignment.

Before the assignment add a SendEmail SmartShape.

Correct
Enable assignment notifications for the case type.

Score 1 of 1
Q.

Which of the following scenarios leverages case life cycle design?

Response:

An online retailer creates separate Pega Platform™ applications to handle purchase

orders. The business wants customers to purchase from their website, which is
handled by one application. The business wants the warehouse team to check their
inventory and package the item for delivery, which is handled by a second
application. The business wants a third party delivery service to ship the item to
the customer, which is handled by a third application.

A farm creates a Pega Platform™ application to handle purchase requests. The first
step is to get an accurate list of seed suppliers.

Correct
A travel agency creates a Pega Platform™ application to handle travel booking. The
business wants customers to request a reservation for a hotel room or flight,
agency employees to validate the customer-provided payment information, and agents
to send booking confirmation to the customer. The Pega Platform application has a
Booking case type with three stages: Reservation request, Validation, and
Confirmation.

A customer contacts a call center to cancel service. After the agent addresses the
customer issues, the customer decides not to cancel the account.

Score 0 of 1
Q.

Classes are used to ________________________.

(Choose Two)

Response:

manage a set of rules that define a major portion of an application.

Should have chosen

organize a set of rules into a hierarchy.

organize a set of rules for deployment to another server.

Correct
organize a set of rules for reusability.

Score 1 of 1
Q.

During testing, you notice that the Send case status email step does not send an
email. Which work item do you create in Agile Workbench to address this issue?

Response:

Feedback

Correct
Bug

User Story

Status

Score 0 of 1
Q.

Which statement best describes how to add a report to a report category?

Response:

Reports cannot be added to a category.

Should have chosen

Reports are automatically added to the appropriate category.
Copy the report to the appropriate ruleset.

Wrong
Create a shortcut to the report in the desired category.

Score 0 of 1
Q.

Drag the phrase from below that best completes the sentence

Adding instructions to a step [_______________]

Solution: defines the step

Determine whether the given solution is correct?

Response:

Wrong
Incorrect

Should have chosen

Correct

Score 1 of 1
Q.

In which situation is it appropriate to use a multi-step form?

Response:

A course selection case requires university students to choose courses they are
interested in taking. Their proposed schedule must be approved by their academic
advisor.

Correct
A job application case requires the applicant to fill out personal information,
enter job history, and provide a cover letter.

An onboarding case requires an IT member to set up the new hire’s hardware and a
facilities member to set up the new hire’s desk.

An expense report must be reviewed by an employee’s manager, senior manager, and

director.

Score 1 of 1
Q.

Select the name of the Studio that hosts Deployment Manager, Pega's tool for
designing, configuring, and managing pipelines for Application delivery.

Response:

Dev Studio

App Studio

Correct
Admin Studio

Prediction Studio

Score 1 of 1
Q.

You are configuring an accident claim case for an automobile insurance company with
two child cases as illustrated.

The requirement changes to allow the parent case to continue before the child cases
resolve. How do you configure the Wait steps for this requirement?

Response:

Configure the Wait step to continue the parent case when the child cases reach the
payment pending review status.

Configure the Wait step to continue the parent case when the child cases reaches
audit or approval.

Correct
Configure the Wait step so users can choose to continue the parent case process
regardless of child case status.

Configure the Wait step so that only one child case must resolve before the parent
case can continue.

Score 0 of 1
Q.

Which two of the following options are true about the technical design during
Prepare?
(Choose Two)

Response:

Coproduction resources lead the technical design during Prepare

Should have chosen

The application structure should be organized to support automated testing during
the Prepare phase.

Correct
The technical design considerations to be confirmed during Prepare are
authentication scheme, access groups/roles, and organization structure.

Wrong
Technical considerations include confirming user personas.

Score 1 of 1
Q.

A prospective employee must pass a criminal background check before receiving an

offer. When would you add a decision point to the workflow process?

Response:
Verifying prospective employees work references

Correct
Running a criminal background check

Offering job to prospective employee

Declining offer to prospective employee

Score 1 of 1
Q.

An order form provides four options from which customers select one option.
According to best practice, which of the following two UI control types can be used
to minimize clutter on the order form?
(Choose two)

Response:

Correct
Dropdown

Radio buttons

Correct
Autocomplete

Checkbox

Score 1 of 1
Q.

You have an online shopping application that has the data types described in the
image below. Review this information, then click the forward arrow to check your
understanding of how the data types in your application map to their systems of
record.

You can return to this information at any time from the activity page by clicking
the back arrow.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

Given the following scenario for property insurance claims, which type of decision
rule should be used to configure the decision?

After a property insurance claim has been filed, any claim that involves flood
damage must be reviewed by a flood claim specialist before being sent to a claims
adjuster. All other property insurance claims can be sent to the claims adjuster
without this step.

Response:

Correct
When

Decision Table

Constraints

declare Expressions

Score 1 of 1
Q.

Which of the following would be typical data stored in a Pega Data Source?

Response:

Insurance Policy Data

Customer Details

Correct
Delivery Options

Case Data

Score 0 of 1
Q.

A fully stated requirement with no missing information is ____________.

Response:

complete

current

Wrong
consistent

Should have chosen

cohesive

Score 1 of 1
Q.

Drag the words into the correct boxes to complete the statement.
Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 0 of 1
Q.

A service level agreement describes the following behavior:

The service level provides a four-hour initial delay. If the case urgency is set to
10 and the case reaches the assignment at 9 A.M. Monday. what is the assignment
urgency at noon Wednesday?

Response:

Should have chosen

60

100

50

Wrong
80

Score 1 of 1
Q.

Which statement best describes the difference between a local flow action and a
connector flow action?

Response:

Correct
A local flow action can be reused within a flow rule, while a connector flow action
cannot

A connector flow action completes an assignment, while a local flow action does not

A connector flow action can be reused within a flow rule, while a local flow action
cannot

A local flow action can be configured for a decision rule, while a connector flow
action cannot

Score 1 of 1
Q.

UCom wants its shopping website to share an update about order acceptance and the
expected delivery time of the product. Which Automation Step is most suitable to
achieve this objective?

Response:

Correct
Send Notification

Update Case

Post to Pulse

Push Notification

Score 1 of 1
Q.

How does the Passed Deadline interval differ from the Goal and Deadline intervals?

Response:

Passed Deadline intervals do not have Urgency values.

Correct
Goal and Deadline intervals do not repeat.

You configure the Goal, Deadline, and Passed Deadline intervals in Dev Studio only.

Passed Deadline intervals do not have escalation actions.

Score 0 of 1
Q.

Select two benefits of adopting a rule delegation strategy.

(Choose Two)

Response:

Adopting a delegation strategy can help deliver applications more quickly by

incorporating business users in the development process.

Should have chosen

Adopting a rule delegation strategy enables business users and architects to focus
on their specific tasks related to application development and maintenance.

Wrong
Adopting a delegation strategy enables architects to limit the availability of
application changes to specific users and access groups to manage application
updates.

Correct
Adopting a rule delegation strategy can help improve the business’ ability to adapt
to changing business conditions.

Score 1 of 1
Q.
Drag the words from the bottom into the correct boxes.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 0 of 1
Q.

The goal of security features in a Pega Platform™ application is to maintain which

three of the following concepts?
(Choose Three)

Response:

Correct
Integrity

Wrong
Extensibility

Correct
Confidentiality

Should have chosen

Availability

Maintainability

Score 1 of 1
Q.

Match the correct Answar in box:

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect
Live Testimonials

[Link]
My Premium Exams
My Account
Create Content
Testimonial
Blogs
ServiceNow CIS-SAM Certification: Earnings Guide
CT-TAE Certification: Leading the Automation Revolution
Certified Pega System Architect: Why It Matters?
Paving the Path to Excellence with APMG International Lean Six Sigma Green Belt
Certification
CCBA Prep Guide: Last-Minute Exam Day Tips
more

Question Results
Score 1 of 1
Q.

You have a requirement to create an email Correspondence that built-on applications

can reuse. In which two Layers of the Enterprise Class Structure could you apply
the email Correspondence Rule?
(Choose Two)

Response:

Implementation

Pega PlatformTM

Correct
Division

Correct
Organization

Score 1 of 1
Q.

You configure a service level to adjust assignment urgency to 100 when the goal
interval lapses. How does the assignment urgency impact the deadline and passed
intervals?

Response:

Correct
Urgency value remains at 100, but other service level processing continues.

Service level processing is halted until the assignment is completed.

The user is notified that the maximum urgency value has been reached.

Urgency value continues to increment as configured.

Score 0 of 1
Q.

Which of the following flow shapes should be used to route a work item?
Response:

Router

Wrong
Decision

Should have chosen

Assignment

Utility

Score 0 of 1
Q.

When does the Status of a case change when a Work Status change is configured on an
Assignment shape?
(Choose One)

Response:

At the start of the Flow (Process) containing the Assignment shape

Upon completion of the Assignment

Wrong
On the Connector prior to the Assignment shape

Should have chosen

When the Case reaches the Assignment shape and the Assignment Object is Created

Score 1 of 1
Q.

Drag the Stage type to the appropriate description.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

What does the basic Text Area (pxTextArea) control do?

Response:
Presents the property as a multi-line HTML text field, which provides a
presentation of text that is always a `read-only' display

Correct
Presents the property as a multi-line HTML text field, which provides an input or
`read-only' display area for a large amount of text

Presents the property as a single-line HTML text field, which provides an input or
display area for text

Presents the property as a multi-line HTML text field, which provides an input area
for a large amount of text. Cannot be marked as `read-only'

Score 0 of 1
Q.

Which statement best describes the behavior observed when running a flow in draft
mode?

Response:

UI fields marked as required can be skipped when running the flow

Should have chosen

Service levels are ignored when running the flow

Decision outcomes are chosen by the user if the decision rule cannot be found

Wrong
Flows can be saved even if rules have not been configured for flow shapes

Score 1 of 1
Q.

Which two requirements ensure that valid data is used in a case?

(choose two)

Response:

Correct
the data is the correct field type

the data is organized in a data type

the data is locally sourced

Correct
the data fits the business logic

Score 1 of 1
Q.

Drag the words from the bottom to best complete the sentences.

Solution:
Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

An application references a data element found in the Work- class. How is this rule
inherited by the application?

Response:

By adding the ruleset that contains the property to the application.

By applying pattern inheritance.

Correct
By applying directed inheritance.

By naming PegaRULES as the built-on application.

Score 1 of 1
Q.

Which two of the following options are associated with Wait Steps?
(Choose Two)

Response:

Approval

Correct
Timer

Dependency

Paused

Correct
Case dependency

Score 0 of 1
Q.

Select two benefits of adopting a rule delegation strategy.

(Choose Two)

Response:

Correct
Adopting a rule delegation strategy can help improve the business’ ability to adapt
to changing business conditions.
Wrong
Adopting a delegation strategy can help deliver applications more quickly by
incorporating business users in the development process.

Adopting a delegation strategy enables architects to limit the availability of

application changes to specific users and access groups to manage application
updates.

Should have chosen

Adopting a rule delegation strategy enables business users and architects to focus
on their specific tasks related to application development and maintenance.

Score 1 of 1
Q.

Drag the words into the correct boxes to complete the statement.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

A purchase request case is created by an employee. After submitting, the case is

assigned to the manager for review. If approved, the case is assigned to the
Accounts Payable department where an agent will review and, pending audit, will
approve payment.

To determine what type of routing to apply to each assignment, what question do you
ask yourself?

Response:

How long does the work take to complete?

Can the work be delegated to other users?

Is any special correspondence needed?

Correct
Who should do the work?

Score 1 of 1
Q.

A requirement states: When a business guest checks out of a hotel, the guest must
complete a hotel review to receive a corporate discount. Select the case type
relationship that satisfies the requirement.

Response:

Configure checkout request as a child case of hotel review.

Configure hotel review as a parallel process to the checkout request.

Correct
Configure hotel review as a child case of the checkout request.

Configure both checkout request and hotel review as top-level cases.

Score 0 of 1
Q.

The goal milestone in a service level defines that amount of time _______.

Response:

allowed for a user to advance to the next stage

in which the case or step must be completed

Wrong
allowed before an assignment is considered overdue

Should have chosen

in which the case or step should be completed

Score 1 of 1
Q.

Select three benefits that Pega Express™ brings to the implementation of a Pega
Platform™ application.
(Choose Three)

Response:

Correct
Pega Express is client-focused and outcome-driven.

Correct
Pega Express unlocks the power of Pega.

Pega Express is a new, cutting-edge delivery approach.

Correct
Pega Express manages risk and delivers with consistency.

Score 0 of 1
Q.

A transaction dispute case type allows customers to dispute a bank card transaction
for one of three reasons:

- Stolen card
- Duplicate charge
- Fulfillment error
Most dispute for the stolen cards occur at two vendors. MegaMart and Maxvalu. The
fraud analyst requests a report that displays stolen card dispute meeting the
following thresholds: Given the following filter conditions, which logic statement
returns the correct subnet of transaction disputes?

Response:

(F1 AND F3) OR (F3 AND F4) OR F5

Should have chosen

((F1 AND F3) OR (F2 AND F4)) AND F5

F1 AND F2 AND F3 AND F4 AND F5

Wrong
(F1 AND F3) OR (F2 AND F4) OR F5

Score 1 of 1
Q.

A customer views a product available in multiple color options. The customer must
select only one color for each product.

Which UI control allow a developer to present the user with all color choices at
once, without prompting or clicking, while ensuring that the user can only select
one of the color options?

Response:

Drop-down

Text input

Check box

Correct
Radio buttons

Score 1 of 1
Q.

While running through a case life cycle, a business stakeholder notices a problem
in a summary view. The view should be read-only but half of the form can be edited.

How can the business stakeholder communicate this problem to the development team
using Agile Workbench?

Response:

Correct
Create a bug

Create a story

Create a note
Create a comment

Score 0 of 1
Q.

In the following partial case life cycle, a manager must contact a job applicant to
schedule an interview. The interview should be scheduled within 2 business days
after the manager qualifies the applicant, although 1 business day is preferable.

To meet this requirement, you apply a goal and deadline to the _______.

Response:

Schedule Interview process

Should have chosen

Schedule Interview step

Wrong
Interview stage

Case type

Score 1 of 1
Q.

You need to fetch exchange rates that are updated on a daily basis from a web
service and make them available in your application using a data page. Which scope
would you select for the data page?

Response:

Thread

Application

Correct
Node

Thread

Score 1 of 1
Q.

A Collect Information step in the case life cycle sets the case status to Pending-
Approval. When does the case status automatically update?

Response:

Case status cannot update automatically

Correct
At the beginning of the step

At the end of the step

At the end of the process containing the step

Score 1 of 1
Q.

Select two correct statements about Agile Studio and Agile Workbench.
(Choose Two)

Response:

Work items created in Agile Workbench are only accessible in Agile Workbench.

Features are the only work items available in Agile Workbench.

Correct
Agile Studio is integrated with Agile Workbench through Dev Studio.

Correct
Agile Workbench is accessed through App Studio.

Score 1 of 1
Q.

How do you configure an action set on a button to clear user selections and then
review the previous actions on the case?

Response:

First, configure a Click event with a View History action. Next, add a Refresh
action to the event

First, configure a Click event with a Refresh action. Next, configure a Double-
click event and a View History action.

Correct
First, configure a Click event with a Refresh action. Next, add a View History
action to the event.

First, configure a Click event with a Refresh action. Next, configure a Click event
and a View History action.

Score 0 of 1
Q.

Which statements about the following case are true?

(Choose two.)

Response:

Stage 1 is a resolution stage.

Stage 2 is an alternate stage.

Stage 1 is a primary stage.

Correct
Stage 2 is a resolution stage.
Should have chosen
Stage 1 automatically transitions to Stage 2.

Score 1 of 1
Q.

You are designing a medical claim case type and have the following requirement:
Medical claims must be resolved within 5 days. To meet this requirement you need to
set the _____ in the service level to 5 days.

Response:

passed deadline

goal

urgency

Correct
deadline

Score 1 of 1
Q.

Which of the following statements is true about automation shapes?

Response:

Correct
An Automation shape can be used to change the stage of a case.

An Automation shape can be used to configure the service-level agreements for a

case type.

An Automation shape can be used to delete a case.

An Automation shape can be used to create views.

Score 0 of 1
Q.

Which configuration informs a user by email when an assignment is added to the

user's worklist?

Response:

Should have chosen

Configure the case type to send assignment notifications to assigned users.

Add a Send Notification step to the process after the assignment to notify the
assigned user.

Wrong
Add a Send Email step to the process after the assignment to notify the assigned
user.

Configure a service level to send a notification to the assigned user

Score 1 of 1
Q.

Match the correct Answar in box:

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

The UCom shopping website decides to share an update on order acceptance and the
expected delivery time of the product. Which automation step is most suitable to
achieve this objective?

Response:

Correct
Send notification

Update case

Push notification

Post to pulse

Score 1 of 1
Q.

Which two aspects of application delivery are improved by using Direct Capture of
Objectives?
(Choose Two.)

Response:

Correct
Speed

Correct
Accuracy

Testing

Coding

Score 1 of 1
Q.
When you configure a multi-step form, where do you identify the navigation
template?

Response:

At the case level

At the stage level

Correct
At the process level

At the assignment level

Score 1 of 1
Q.

An event center has a case type that allows customers to book a dining room for
events. After customers provide basic information and indicate whether they want
catering for the event, the following behavior occurs:

Which two options do you use to configure the case type to achieve the requested
behavior?
(choose two)

Response:

Create a parallel process for providing the customer with the rental rete quote.

Correct
Configure the menu preferences and appointment data fields with a visibility
condition if the customer selects the catering checkbox.

Create a process for customers to indicate menu preference. Add the process as a
case-wide optional action.

Correct
Create a check box for customer to indicate whether they want catering for the
event. Add a decision shape that evaluates whether the customer checks the box.

Score 1 of 1
Q.

Which requirement can you satisfy by using an optional action?

Response:

Require a separate approval Process whenever an order exceeds USD 10,000.

Reassign any Task that remains open after three days to another user.

Allow a user to transfer a Case to another employee at any Stage of the Case.

Correct
Allow a user to transfer a Case to another employee at any Stage of the Case.

Score 1 of 1
Q.
Which two statements about Rules are correct?
(Choose Two)

Response:

It is best to create all your Rules in Dev Studio manually.

When you create a Rule in App Studio, you have to create the same Rule in Dev
Studio.

Correct
The system automatically updates Rules when you make a change in App Studio.

Correct
You can make Rules that you create in Dev Studio available to users in App Studio.

Score 1 of 1
Q.

You use the Clipboard tool to perform which two tasks?

(Choose Two)

Response:

Test whether a declarative expression properly calculates a target value.

Correct
Test case behavior by setting property values for an open case.

Test a rule to determine whether the rule executes correctly.

Correct
Review the current values of case data.

Score 0 of 1
Q.

Which statement best describes the difference between a local flow action and a
connector flow action?

Response:

A connector flow action can be reused within a flow rule, while a local flow action
cannot

A local flow action can be configured for a decision rule, while a connector flow
action cannot

Should have chosen

A local flow action can be reused within a flow rule, while a connector flow action
cannot

Wrong
A connector flow action completes an assignment, while a local flow action does not

Score 1 of 1
Q.

Which of the following is a best practice for more effective User Interface (UI)
and Flow elaboration and drafting sessions?

Response:

Elaborate upon draft flows first, then draft the UI

Elaborate upon the draft UI first, then flow drafts

Correct
Elaborate whichever one is more complex first

Elaborate upon draft flows and UI simultaneously

Score 1 of 1
Q.

How do you guide users through an application form without requiring user training?

Response:

Add an optional action to the case to explain the task.

Add the corresponding step to an appropriate stage.

Correct
Add an instruction to the assignment.

Send a notification to the assigned user.

Score 1 of 1
Q.

Which two dependencies do you enforce with a Wait step?

(Choose Two)

Response:

Preventing a case from resuming until an automated decision executes

Correct
Pausing a case until another case (or all cases) reach a specified status

Preventing a case from entering a stage until a condition is met

Correct
Pausing a case until a predetermined time expires

Score 1 of 1
Q.

Drag the words to complete the statement.

Solution"

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

Drag the appropriate attribute to the use case scenario.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

What three questions should you answer to create effective correspondence?

(Choose Three)

Response:

Correct
Who is the user that receives the correspondence

How often should you send correspondence?

Correct
How will the correspondence be sent?

Correct
when does the correspondence need to be sent?

Which email server should the correspondence use?

Score 0 of 1
Q.

Key Performance Indicators (KPIs) are used to ______________.

Response:

determine whether an application has satisfied all of its requirements

Should have chosen

determine whether or not an application has implemented all of its specifications

verify whether end users are satisfied with the application

Wrong
determine if an application has met all of its business objectives

Score 0 of 1
Q.

In an insurance claim application, you have the following requirement: All claims
must be processed within 1 week. To meet this requirement you configure a service
level. Where should the service level be configured?

Response:

Should have chosen

The process

The step

The stage

Wrong
The case type

Score 1 of 1
Q.

Select each use case on the left and drag it to the appropriate router on the
right.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 0 of 1
Q.

Consider the following user story: Which two questions help you define the fields
for the user view?
(Choose two.)

Response:

Will field information about the temporary member be stored in an external

database?
Wrong
Do the fields about the temporary member need to be displayed in multiple
languages?

Should have chosen

What fields does the account owner need to see to be able to add a temporary
member?

Correct
How do the fields for the temporary member need to be displayed?

Score 1 of 1
Q.

You want to capture the delivery method for a purchase request. The options are
Standard, Premium, or Next Day. You use the Data Model tab to create the property.
How would you define the list with the delivery options?

Response:

Correct
Picklist

Radio button

Field group (list)

Text (paragraph)

Score 0 of 1
Q.

Hospital staff members enter appointment details including relevant patient

information, diagnoses, lab orders, and prescribed medication. This information is
aggregated in the Patient visit summary view. The patient receives a copy of this
view through email.

Which two configurations, when applied in combination, achieve this behavior?

(Choose Two)

Response:

Wrong
Add a Send Email step and enable the option to include attachments.

Wrong
Enable email notifications on the case type.

Should have chosen

Add a Send Email step and compose the message to reference the relevant properties.

Should have chosen

Add a Create PDF automation that references the Patient visit summary view.

Question Results
Score 0 of 1
Q.

Choose two use cases that require the configuration of conditional paths within the
case type.
(Choose Two)

Response:

Wrong
A shopping application requires a guest to fill out payment information. A user who
enters a membership number skips the payment information step.

Should have chosen

An application requires customers to specify the type of request from a drop-down
list. The request routes to the appropriate department work queue. A user with
access to the work queue processes the case through fulfillment.

Correct
A scholarship eligibility application requires students to enter standardized test
scores. Students with qualifying test scores can schedule an interview. Students
without qualifying test scores receive a rejection email.

A catering booking application requires customers to enter information about

expected party size, event date, and event time. When customers submit the
information, the catering company sends a confirmation email.

Score 1 of 1
Q.

Adding instructions to a step _________.

Response:

describes the business value of the step

Instructs an architect how to build the step

Correct
describes to an end user what should be done in a step

defines what a step should do

Score 1 of 1
Q.

An insurance company offers personal property insurance. Jewelry is a special type

of personal property. Jewelry coverage requires that the user managing the request
is trained to appraise jewelry. Assignments for jewelry appraisals must go to
skilled users.

Which routing approach would you use?

Response:

Route requests to a decision table that routes the request to a work group in a
location where there are users who have appraisal skills.

Correct
Route requests to a work group whose members have the skill rating parameters.

Route requests to a reporting manager who assigns the request to a user to ensure
fast processing.
Route directly to users who are members of a work group that uses skill rating
parameters

Score 1 of 1
Q.

During testing, you notice that the Send case status email step does not send an
email. Which work item do you create in Agile Workbench to address this issue?

Response:

User Story

Feedback

Status

Correct
Bug

Score 1 of 1
Q.

Select the characteristic used to identify candidate rules to be delegated to

business users.

Response:

Correct
Changing business conditions require that the rule be managed without IT
intervention.

Ownership of changes to delegated rules changes from work group to work group.

Frequent changes are needed to continuously redefine the user experience.

Changes to business conditions require that the rule be managed with IT

intervention.

Score 1 of 1
Q.

Drag the terms from the bottom to best complete the sentence.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct
Score 0 of 1
Q.

Identify three benefits that an operator record provides to a Pega Platform™

application.
(Choose Three)

Response:

Unrestricted application access.

Correct
Access to a shared Work Queue

Wrong
Association with a Persona.

Correct
Unique password.

Should have chosen

Defined skill set.

Score 1 of 1
Q.

Which of the following steps provide easy configuration and maintainability of a

savable data page for an existing data type?
(Choose Three)

Response:

Set the data page definition structure to List.

Correct
Set the data save options Save type to Database save.

Correct
Set the data page definition edit mode to Savable.

Correct
Set the data save options Class.

Set the data page definition edit mode to Read-only.

Score 1 of 1
Q.

Which two of the following statements are true about the Definition of Ready?
(Choose Two)

Response:

Correct
Stories that meet the definition of ready (DoR) are approved by the product owner.

The definition of ready (DoR) is defined by the lead business architect.

Stories that do not meet the definition of ready (DoR) can progress to sprint
planning.

Correct
The definition of ready (DoR) is defined during the prepare phase

Score 0 of 1
Q.

Which two options can you configure for a mobile app channel?
(Choose Two)

Response:

Design how Ul elements render across different mobile devices.

Wrong
Define the Ul behavior for each view in a case type when the case is displayed on a
mobile device.

Correct
Manage administrative functions such as access to log files.

Should have chosen

Define security behavior for a mobile app such as biometric identifiers

Score 0 of 1
Q.

In an insurance claim application, you have the following requirement: All claims
must be processed within 1 week. To meet this requirement you configure a service
level. Where should the service level be configured?

Response:

Should have chosen

The process

The step

Wrong
The case type

The stage

Score 1 of 1
Q.

Which two statements are true about insights?

(Choose Two)

Response:

you can transform sharable visualizations into data queries.

Correct
You can search for and select the fields that you want to include in an insight.

You can edit application data directly in an insight.

Correct
you can transform data queries into sharable visualizations.

Score 1 of 1
Q.

Select each use case on the left and drag it to the appropriate router on the
right.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

You are configuring a standard email to automatically be sent to loan applicants

informing them that their loan has been approved. The requirement states that the
email must include values for the applicants name, the loan office, and the loan
amount.

The email must also include content stating the loan's terms and conditions, which
is regularly updated. The content is in a paragraph rule shared by other standard
emails throughout the organization.

How would you configure your email?

Response:

Add the applicant name and loan office properties. Include correspondence fragment
that contains a link to the organization's website page that contains loans and
conditions.

Add placeholder text for the applicants name, loan office, and amount. Also. Insert
the paragraph rule.

Correct
Add the applicant’s name. Loan office. And loan amount properties. Also, insert the
paragraph rule.

Add the applicant name, loan office, and loan amount properties. Also, copy and
paste the paragraph content into your email.

Score 1 of 1
Q.

When completing a new rule form, the "Apply To" field represents what?
Response:

The version of the rule

The ruleset the rule applies to

The other rules the new rule will apply to

Correct
The rules context, or scope, for the purpose of inheritance

Score 1 of 1
Q.

When routing to a Work Queue, an assignment remains in the queue until it is

selected by an operator. When selected, the case _____________.
(Choose One)

Response:

Correct
is moved to the operator's worklist awaiting action

is moved to the next queue by the operator's action

remains in the queue until the operator commits an action

is transferred to the next available operator's worklist

Score 1 of 1
Q.

Drag the studio name to the Pega Platform™ description with which it aligns.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

Select and move the Business Architect tasks to the Journey Centric Delivery
project order column and place them in the correct order.

Solution:
Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

You need to fetch exchange rates that are updated on a daily basis from a web
service and make them available in your application using a data page. Which scope
would you select for the data page?

Response:

Thread

Application

Correct
Node

Thread

Score 1 of 1
Q.

The Definition of Ready (DoR) is agreed during Prepare with the Scrum Master and is
fixed for the remainder of project.

Response:

Correct
False

True

Score 1 of 1
Q.

What can the application menu in the Designer Studio be used for?

Response:

To open the application view in a new window

To document applications

Correct
To switch to a different application

To switch between application and design modes

Score 1 of 1
Q.

In an online shopping application, the primary case type PurchaseOrder has two
child case types: Payment and Packaging. In processing PurchaseOrder case P0-11,
Payment case Pay-37 and Packaging case Pac-56 are created.

Which statement about the processing of P0-11, Pay-37, and Pac-56 is correct?

Response:

P0-11 can be resolved when either Pay-37 or Pac-56 is resolved.

P0-11 has to be resolved before either Pay-37 and Pac-56 is resolved.

Correct
Both Pay-37 and Pac-56 have to be resolved before P0-11 can be resolved.

Pac-56 has to be resolved before Pay-37 is resolved.

Score 1 of 1
Q.

Drag the words below into the correct boxes.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

In an insurance application, a claim case records the items of loss. Given the
property reference Item 0f Loss(1).Description, itemOfLoss is a ______.

Response:

Single value

Correct
Page list

Page

Value list

Score 1 of 1
Q.
Identify three ways AI enables Pega Platform™ applications to achieve better
outcomes.
(Choose Three)

Response:

Correct
Predictive and adaptive analytics increase operational effectiveness by
anticipating missed deadlines.

Process and Task mining increases operational inefficiencies throughout the

business process.

Correct
Customer interactions are personalized by using AI-generated next best actions.

Correct
Natural language processing (NLP) takes unstructured text and converts it into
actionable data.

AI-generated imagery entertains customers as they await Case resolution.

Score 0 of 1
Q.

A business architect has developed a new process for a case type. To verify that
the UI elements collect the expected result, you want to test the process and the
fields.

Which two configuration, when used together, allow you to record a set of
interactions and save the test result to verify process functionality?
(Choose two.)

Response:

Wrong
Create a scenario tests for the case type.

Create a unit test for the case type.

Should have chosen

Add explicit assertions on the Scenario testing landing page.

Correct
Add explicit assertions on the UI elements.

Score 0 of 1
Q.

Drag the term from the bottom to the appropriate business case on the left.

Solution:

Determine whether the given solution is correct?

Response:

Wrong
Incorrect

Should have chosen

Correct

Score 1 of 1
Q.

Match the correct Answar in box:

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

A report contains the following columns: Case ID (.pylD), Work Assignment Urgency
(.pxUrgencyAssign), Policy Number (.PolicyNumber), Policy Holder (.Policyholder),
and Case Status (.pyStatusWork).

Which of the columns need to be optimized so the rule form does not produce a
performance warning?
(Choose Two)

Response:

Correct
Policy Number

Case Status

Case ID

Correct
Policy Holder

Work Assignment Urgency

Score 1 of 1
Q.

You are configuring a Confirm and Pay view that includes a payment type selection
list. The following image shows the Credit Card Type selection list. One of the
payment options is PayPal. PayPal requires users to confirm order details on the
PayPal website.

How do you configure the link to PayPal to display only when users select PayPal as
their payment option?

Response:

Configure the visibility based on a required when condition

Configure a disable when condition on the PayPal link property.

Correct
Configure a visible when condition expression for the PayPal link control.

Configure the PayPal link property to be visible when it is not blank.

Score 1 of 1
Q.

Select the name of the Studio that hosts Deployment Manager, Pega's tool for
designing, configuring, and managing pipelines for Application delivery.

Response:

Correct
Admin Studio

Prediction Studio

App Studio

Dev Studio

Score 1 of 1
Q.

Drag the words to complete the statement.

Solution"

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.
In a hiring application:

- An employee interviews the candidate.

- The Human Resources (HR) team creates and send s the officer letter.
- The Information Technology (IT) team assigns the workstation.
- The facilities team assigns the work desk.

To meet these requirements, what persona do you create?

Response:

Employee, IT, Facilities

Correct
Employee, HR, Facilities

Employee, HR, IT Facilities

HR, IT, Facilities

Score 1 of 1
Q.

Drag the Stage type to the appropriate description.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 1 of 1
Q.

Which two actions can you perform from the Explore Data landing page?
(Choose Two)

Response:

Edit medical facility data for a health insurance application.

Correct
Create a pie chart for customer satisfaction data.

Create a new Sales data field to reference an Insight Rule.

Correct
Filter, sort, or group data for product inventory.

Score 0 of 1
Q.

Which explorers can be used to view properties for a data object in your
application?
(Choose two.)

Response:

Should have chosen

Case Explorer

Wrong
Records Explorer

Should have chosen

Application Explorer

Wrong
Data Explorer

Score 0 of 1
Q.

Pega Express is a light, design-focused delivery approach.

Response:

Should have chosen

True

Wrong
False

Score 1 of 1
Q.

In which situation is it appropriate to use a multi-step form?

Response:

An expense report must be reviewed by an employee’s manager, senior manager, and

director.

An onboarding case requires an IT member to set up the new hire’s hardware and a
facilities member to set up the new hire’s desk.

A course selection case requires university students to choose courses they are
interested in taking. Their proposed schedule must be approved by their academic
advisor.

Correct
A job application case requires the applicant to fill out personal information,
enter job history, and provide a cover letter.

Score 1 of 1
Q.

You can apply Pega Express™ values and best practices to Pega projects by using
either Pega Express phases or an alternate delivery approach.
Response:

False

Correct
True

Score 1 of 1
Q.

In which two situations do you use a Data Transform?

(Choose Two)

Response:

Create a Data Record.

Correct
Copy data from one page to another.

Correct
Copy data from one page to another.

Create properties after creating a Case.

Score 0 of 1
Q.

Hospital staff members enter appointment details including relevant patient

information, diagnoses, lab orders, and prescribed medication. This information is
aggregated in the Patient visit summary view. The patient receives a copy of this
view through email.

Which two configurations, when applied in combination, achieve this behavior?

(Choose Two)

Response:

Should have chosen

Add a Send Email step and compose the message to reference the relevant properties.

Correct
Add a Create PDF automation that references the Patient visit summary view.

Enable email notifications on the case type.

Wrong
Add a Send Email step and enable the option to include attachments.

Score 1 of 1
Q.

Customers check their membership status with a company loyalty program by entering
their full name and member ID number. Once the membership status is returned, the
customer either abandons the case or makes changes to their membership. If the
member chooses to make changes, a case ID is assigned to the request.

Which two configurations, when applied in combination, achieve this behavior?

(Choose Two)

Response:

Configure the case type to create temporary cases.

Configure the stage to resolve the case.

Correct
Add a decision shape to the process.

Correct
Add a Persist case step to the case life cycle.

Score 0 of 1
Q.

You are preparing to delegate a number of business rules. What three prerequisite
actions must be taken before you can delegate the business rules?
(Choose Three)

Response:

Wrong
Ensure a ruleset that will contain the delegated rules exists.

Wrong
Ensure the delegated rules are added to a locked ruleset.

Should have chosen

Ensure a ruleset exists for the users who will manage the delegated rules.

Correct
Ensure an access group exists for the users who will manage the delegated rules.

Should have chosen

Ensure the delegated ruleset exists in the Production rulesets list.

Score 0 of 1
Q.

When defining a new case type, the best course of action is to:

Response:

Identify steps and their processes, then add stages to reference the steps

Wrong
Identify stages, then add steps, and then define processes

Should have chosen

Identify processes, then add stages, and then add steps

Identify processes, then steps, and then stages

Score 1 of 1
Q.

You want users to choose their delivery preferences. The options are Standard,
Premium, and Next Day. You use the Data Model tab to create the field. Which Field
Type do you use to define the delivery options list?

Response:

Correct
Picklist

Boolean

Text (paragraph)

Text (paragraph)

Score 0 of 1
Q.

Case life cycle design is a model to ______________ and _______________.

Response:

Should have chosen

define how work is completed for each specific customer request

Wrong
define the user interface appearance

Correct
define a structure to create, process, and resolve work

define processes and steps to implement the three necessary stages of work

Score 1 of 1
Q.

Which requirement could be satisfied with an optional action?

Response:

Reassign any task that remains open after three days to another user.

Require a separate approval process whenever an order exceeds USD10,000.

An application randomly sends a survey to customers once their case is resolved.

Correct
Allow a user to transfer a case to another employee at any stage of the case.

Score 1 of 1
Q.

When designing a case, it is recommended that each stage be decomposed into no more
than ______ steps.

Response:

6 to 10

15
5 to 9

Correct
10 to 15

Score 1 of 1
Q.

A life insurance company has satellite offices in various countries. Each satellite
office has its own work queue. Company policy requires that life insurance
underwriting is assigned to offices based on the residence of the policy owner.

Which routing approach supports this requirement?

Response:

Correct
Route the assignment to the correct work queue based on business logic.

Route the assignment to the correct work queue using skill-based routing.

Route the assignment to the correct work queue using an authority matrix.

Route the assignment to a specific underwriter based on business logic.

Score 1 of 1
Q.

How do you guide users through an application form without requiring user training?

Response:

Add the corresponding step to an appropriate stage.

Send a notification to the assigned user.

Add an optional action to the case to explain the task.

Correct
Add an instruction to the assignment.

Question Results
Score 1 of 1
Q.

You are designing a medical claim case type and have the following requirement:
Medical claims must be resolved within 5 days. To meet this requirement you need to
set the _____ in the service level to 5 days.

Response:

urgency

Correct
deadline

passed deadline
goal

Score 1 of 1
Q.

Which requirement could be satisfied with an optional action?

Response:

Reassign any task that remains open after three days to another user.

An application randomly sends a survey to customers once their case is resolved.

Correct
Allow a user to transfer a case to another employee at any stage of the case.

Require a separate approval process whenever an order exceeds USD10,000.

Score 1 of 1
Q.

Which two statements about Rules are correct?

(Choose Two)

Response:

It is best to create all your Rules in Dev Studio manually.

When you create a Rule in App Studio, you have to create the same Rule in Dev
Studio.

Correct
The system automatically updates Rules when you make a change in App Studio.

Correct
You can make Rules that you create in Dev Studio available to users in App Studio.

Score 1 of 1
Q.

As part of a reservation case type that manages car rentals, clients can review
their past rentals, clients can review their past rentals by selecting from a list
of rental cases. What field type do you configure to achieve this behavior?

Response:

Correct
Case reference

Query

Embedded data

Data reference

Score 1 of 1
Q.

An order form provides four options from which customers select one option.
According to best practice, which of the following two UI control types can be used
to minimize clutter on the order form?
(Choose two)

Response:

Checkbox

Correct
Autocomplete

Correct
Dropdown

Radio buttons

Score 1 of 1
Q.

You have been asked to create a pie chart that shows the number of cases each
manager has created. A list report contains columns for manager name, case ID, and
office. How do you configure the list report in order to create the pie chart?

Response:

Group the case ID column.

Summarize the manager name column.

Correct
Summarize the case ID column.

Group the manager name column.

Score 1 of 1
Q.

An Assignment uses the Service-Level Agreement described in the following list.

Passed Deadline intervals can repeat.

-Initial Urgency: 5
-Goal: 12 hours and increase Urgency by 10
-Deadline: 24 hours and increase Urgency by 15
-Passed Deadline: 4 hours, increase Urgency by 20, and limit events to 5

What is the Assignment Urgency 36 hours after the Case reaches the Assignment?

Response:

85

70

50

Correct
90

Score 1 of 1
Q.

In which of the following situations would you use a data transform?

(Choose Two)

Response:

Create properties after the case has been created

Correct
Copy data between pages

Execute a Flow Action

Correct
Set default values when creating a case

Score 1 of 1
Q.

True Or False: Alternate stages automatically execute in sequential order.

Response:

Correct
False

True

Score 1 of 1
Q.

Consider the lifecycle illustration below; Which automated steps may only be added
via the process modeler?
(Choose Two)

Response:

Correct
Stage 2, step 3

Stage 2, step 5

Stage 3, step 2

Stage 3, step 1

Correct
Stage 1, step 1

Score 1 of 1
Q.

The Organization layer is the only layer in which you find technical assets.

Response:
True

Correct
False

Score 1 of 1
Q.

Drag the role to the appropriate description.

Solution:

Determine whether the given solution is correct?

Response:

Correct
Correct

Incorrect

Score 1 of 1
Q.

A software company wants customers to receive troubleshooting support easily. New

customers prefer to get assistance by using a call center while more experienced
customers prefer using the online company forum.

Which three of the following statements are true?

(Choose Three)

Response:

Customer obtains troubleshooting assistance is a microjoumey

Correct
Customer obtains troubleshooting assistance is a journey

Experienced customer obtains troubleshooting assistance by using the online forum

is a journey

Correct
Experienced customer obtains troubleshooting assistance by using the online forum
is a microjoumey

New customer obtains troubleshooting assistance by using a call center is a journey

Correct
New customer obtains troubleshooting assistance by using a call center is a
microjoumey

Score 1 of 1
Q.

Which two configuration are used for three bank account type option with single
control . How do we configure so that user cant’ select more than one ?

Response:

Button

Checklist

Correct
Radion button

Correct
Drop down

Score 0 of 1
Q.

You have a requirement to add a bank routing number field to a view. Routing
numbers must contain nine digits. How would you configure the field to support this
requirement?

Response:

Use a decimal property type and make the field required.

Wrong
In edit validate rule, configure a function to test for a routing number pattern.

Set the minimum and maximum values to 9 in a text field.

Should have chosen

Use an edit validate rule that validates the routing number pattern.

Score 0 of 1
Q.

An event center has a case type that allows customers to book a dining room for
events. After customers provide basic information and indicate whether they want
catering for the event, the following behavior occurs:

Which two options do you use to configure the case type to achieve the requested
behavior?
(choose two)

Response:

Wrong
Create a process for customers to indicate menu preference. Add the process as a
case-wide optional action.

Create a parallel process for providing the customer with the rental rete quote.

Should have chosen

Configure the menu preferences and appointment data fields with a visibility
condition if the customer selects the catering checkbox.

Correct
Create a check box for customer to indicate whether they want catering for the
event. Add a decision shape that evaluates whether the customer checks the box.
Score 1 of 1
Q.

Which of the following statements is true about automation shapes?

Response:

Correct
An Automation shape can be used to change the stage of a case.

An Automation shape can be used to configure the service-level agreements for a

case type.

An Automation shape can be used to delete a case.

An Automation shape can be used to create views.

Score 1 of 1
Q.

When an auto accident claim is resolved in the Resolve stage, email notifications
must be sent automatically to the adjuster who inspected the car, to the insured
party, and to the insurance agent who verified the claim.

How do you configure the resolve process to support this requirement?

Response:

Add a Send Email step as an optional action.

Route an Approval step to the required parties.

Route the email to all the recipients in a Collect Information step.

Correct
Add a Send Email step and include all required parties.

Score 1 of 1
Q.

Select two correct statements about Agile Studio and Agile Workbench.
(Choose Two)

Response:

Correct
Agile Studio is integrated with Agile Workbench through Dev Studio.

Work items created in Agile Workbench are only accessible in Agile Workbench.

Correct
Agile Workbench is accessed through App Studio.

Features are the only work items available in Agile Workbench.

Score 1 of 1
Q.
A requirement defines what an application must do or satisfy to meet one or more
________?

Response:

Objectives

Use Cases

User Stories

Correct
Specifications

Score 1 of 1
Q.

Drag the words into the correct boxes to complete the statement.

Solution:

Determine whether the given solution is correct?

Response:

Incorrect

Correct
Correct

Score 0 of 1
Q.

When developing the initial entity relationship diagram, it is not necessary to

document standard case data such as _____, _____, and _____ as Pega automatically
creates and updates these data elements for us.
(Choose three.)

Response:

Correct
case creation date

Wrong
current case status

Correct
unique case ID

case creation reason

Should have chosen

case resolution due data

Score 1 of 1
Q.

Consider the following scenario:

- During the Interview process for a Job Application case, an administrative

assistant selects the date and location of the interview.
- Next, an email invitation is sent to the candidate.
- During the interview, the hiring manager captures notes from the discussion.
- Finally, the candidate is assigned a technical exercise and the results are added
to the case.

Select two step names that follow the guidelines for identifying and naming the
steps in the process.
(Choose Two)

Response:

Technical Exercise

Correct
Notify Candidate

Ask Questions

Correct
Schedule Interview

Score 0 of 1
Q.

In a Mortgage Loan Case Type, applicants enter data in the Credit score, Income,
Assets, Liabilities, and Loan amount fields. The data is submitted on different
processes in the Case Type. The system informs applicants that, based on the data
they provided in the Financial information Stage, there are no loans available, and
the Case does not enter the Loan Stage.

How would you configure the Case Type to perform the data validation described in
this scenario?

Response:

Set the control for each field to allow only valid data.

Configure business logic validation on each form.

Should have chosen

Configure business logic validation on the Loan Stage.

Wrong
Configure business logic validation on the Financial information Stage.

Set each field to the appropriate Field Type to test for valid data.

Score 1 of 1
Q.

A prospective employee must pass a criminal background check before receiving an

offer. When would you add a decision point to the workflow process?
Response:

Offering job to prospective employee

Verifying prospective employees work references

Declining offer to prospective employee

Correct
Running a criminal background check