1hls ls abouL 4 employees 8adha (26 yrs/Lngaged Lo Avlnash/worklng/ AmblLlous) !

ohn (bachelor 20 yrs

old ) Avlnash( 30 yrs old/ Lngaged Lo 8adha uomlnaLlng characLer) Aslam (43 yr old/ marrled and
seLLled ln llfe/ superlor ln Lhe org)

Avlnash doesnL wanL 8adha Lo be worklng aL hls level !ohn ls a buddy Lo 8adha buL sLlll ls [ealous of her
achelvemenLs Aslam feels women should noL be worklng klnd of a anclenL bugger

1he managemenL makes a declslon Lo move Lhe supervlsor ouL of Lhe org and make one of Lhe 4 as Lhe
new supervlsor 8adha ls chosen as Lhe new supervlsor

1he resL of Lhe guys are noL happy wlLh her promoLlon

Scenarlo 1he buslness make a proflL of 10 crores every year And Lhe lasL year lL was 12 crores
Suddenly managemenL says Lo her LhaL she should make 10 crores ln Lhe nexL 2 quaLers (6monLhs)
8adha doesnL have any cholce slnce lf she doesnL make lL Avlnash wlll be promoLed ln her place And
avlnash ls so upseL wlLh 8adha LhaL he wlll dlLch her lf she falls Lhen Also he ls noL happy Lo work under
her as he ls engaged Lo her
Aslam ls a senolr guy and feels very bad Lo reporL Lo radha [ohn ls ok Lo reporL Lo 8adha buL has evll
lnLenLlons ln hls mlnd abouL 8adha

WhaL would you suggesL 8adha should she reach ouL Lo you for help ??


Dear all,

Following are the two case studies that can be used for training on communication
skills. Both the case studies have been developed from my personal experiences
and these have not been copied or downloaded from any website.

Though these case studies are not suitable for managerial level training, these can
be used for lower level training. However, when it comes to development of
communication attitude, both the case studies are good for any level.

For Trainers only: - You can share your case studies through this forum. If you are
unable to make case studies, you can forward me the details of the incident, I will
convert the incident into the case study.

Warm regards,

Dinesh V Divekar
Freelance Soft Skill & Behavioural Trainer
Bangalore - 560 094
+ 91 9900155394

Case Study: The Logistic Company

Most of the courier and cargo companies, when they send their total consignments
(load in their language) to a particular station, they do it with advance intimation
by way of sending E-mail (pre-alert message in their language). ABC Logistics was
no exception to this procedure. Whenever they sent their load by evening flight to
Mumbai, they sent pre-alert to Mumbai giving details of the load like flight number,
total number of bags, total weight of the bags etc. Night-duty Airport Executive at
Mumbai Airport use to retrieve the load and use to confirm the receipt of the load to
the Bangalore office.

The arrangement worked fine for months and even years. Airport Executive
continued to get the pre-alert message and after retrieval of the load, he continued
to confirm the receipt of the load.

On one fine night, Satish who was on night-duty at Mumbai airport observed that
neither any pre-alert has been received from Bangalore . Nor Bangalore office had
sent any load to them. He tried calling Bangalore office. But it was well past
midnight and there was no response from Bangalore office. Security guard on duty
told to the Airport Executive that nobody is available in the Bangalore office and
staff on duty had left already. Satish knew that generally Ravi works in the night
time. He tried calling on Ravi s mobile number but it was switched off.

Satish had no other option except calling Asst Manager Operations of Bangalore ,
Charles. Charles tried contacting Ravi but he observed same what Satish had
observed, that Ravi s mobile was off.

This was unique situation. He was concerned about what had happened. Charles
tried calling other operations staffs to find out whether anybody knew home of Ravi
. But none of them knew where Ravi s house was. Charles was disappointed.
Though he had disturbed couple of staffs in the dead of the night, there was no
much headway. Charles was on the horns of dilemma. Should I defer the matter for
early morning or settle right away? After deliberating for couple of minutes, he
chose latter.

As a last resort, Charles called Hari, HR Executive. Charles explained situation to
him and told him to go to office and find out address of Ravi from the personal
documents of Ravi . By the time it was 01:30 hours and Hari was aghast[1] to find
out that he was told to go to office at dead of the night.

Willy-nilly, Hari went to his office, pulled out personal documents of Ravi and noted
his address. Later he confirmed the address to Charles.

Charles had no option but to commute 15 KM in order to go to house of Ravi . He
reached Ravi s home at 02:15 hours.

For Ravi , it was a strange experience to find out that his manager was knocking his
door at well past midnight. When questioned why he did not send the pre-alert, he
just told that "very simple, today there was excess booking by other logistic
companies and there was no space, so cargo officials of all the airlines refused to
accept our load. "And since no load was connected, I did not send pre-alert as
well. However, I have done booking for morning flight and load will be connected
through morning flight.


Charles was damn infuriated by his answer. But his fate had stored a little more
frustration for him as while returning home from Ravi s home, night duty patrol
cops caught for him driving his two-wheeler without driving license.


#ead the above case study carefully and find out the communication issues involved
in it.


Case Study - The Wet Floor


Sushma works in Infosoft Solutions Pvt Ltd. She works there as Project Leader.
Occasionally her job demands coming early for her duties or stay till late evening
hours.

Once she was handling 2 projects simultaneously and on one such day she had
convened a meeting with her team members regarding project delivery. She had
called her team members at 0800 hours.

Sushma is a disciplinarian and generally she follows duty timings strictly. iscipline
starts with me, was her firm principle. She had made a habit of coming 5 minutes
early at least. However, on that day she could not make meeting time of 0800
hours and she was worried of her reputation could be at stake.

Time was 0805 and she reached main gate of her company. Hurriedly she swiped
her card and rushed towards board room. That time few housemen were doing
cleaning. One of the housemen had spread soap solution on the floor. Unaware of
what is on the floor, she continued to rush to the board room. In hurry, Sushma
slipped her foot. The floor was made of marbles and soap solution was sprinkled
over it. The floor had become quite slippery. Sushma, could not control her balance
on the slippery floor and fell down. Slippery floor dragged her couple of feet further.

The impact was so strong that she wailed loudly. Her team members rushed to help
her. Somehow she could get up with the help of her team members. Considering
her wailing because of pain, she was taken to the hospital. In the hospital it was
discovered that her hip bone was broken. Later she was immobile for about two
months because of hip injury.

Later in investigation, it was revealed that the houseman who was cleaning the
floor had not put the display board "Caution: Floor is Wet.

#ead the above case study carefully and find out the communication issues involved
in it.