WHAT TRAVEL PAYMENT IS ALL ABOUT.

Business travel management on its way to being a more sustainable industry

Patrick W. Diemer Chairman of the Executive Board, AirPlus International

World Tourism Forum Lucerne, April 13-15, 2011

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How we live has changed

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How we travel has changed, too

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The increasing number of flight passengers demand further developments

Number of flight passengers worldwide (in million)

Source: Airports Council International

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

World Tourism Forum Lucerne

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Our societies spend the same on leisure and on business travel

Leisure Business Business travel travel travel

50% 50% 50%

Business travel market

$US 800 billion

Source: VDR, DRV

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

World Tourism Forum Lucerne

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Travel service providers become more and more green

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

World Tourism Forum Lucerne

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Companies and their suppliers have taken action to make their business travel sustainable

AirPlus Green Reports

AirPlus Carbon Offset American Express

Carbon SAM

CWT Sustainable Solutions

CWT Carbon Calculator

BCD

Emission Report
World Tourism Forum Lucerne

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Corporations such as insurance company Provinzial even use these solutions for their positioning

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

World Tourism Forum Lucerne

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The world over, there are significant differences in business travels commitment to green travel
Consideration of climate protection within travel guidelines

High > 30% Average > 15%

Low
Germany France Belgium Netherlands South Africa Singapore Australia Mexico United Kingdom Switzerland Brazil Scandinavia

Low consideration of climate

protection within travel guidelines < 15% < 15%
United States Austria Italy Spain China Source: AirPlus International Travel Management Study 2010

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

World Tourism Forum Lucerne

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Very few business trips are actually climate-neutral, today

Do you pay to offset your travel-related CO2 emissions?
Total 100%

Worldwide 17%

Brazil 35% Netherlands 30% UK 25%

Scandinavia 25% Germany 8% USA 5% Italy 5%
Dont know / no answer No Planned within the next 12 months Yes
Source: AirPlus International Travel Management Study 2010

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

World Tourism Forum Lucerne

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Security remains the most important issue for corporate travel management

Improvement of security of credit cards

Higher standards against credit card fraud

Increased attention to security while traveling

Less travel through more virtual meetings Corporate booking tools Introduction of corporate social responsibility Travel management tools for mobile phone
Outsourcing of business travel management

Source: AirPlus International Travel Management Study 2010

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

World Tourism Forum Lucerne

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More and more business travel associations and industry activities are prioritizing sustainability

Best Corporate Social Responsibility Programme

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

World Tourism Forum Lucerne

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Green travel will increase in importance due to legislative resolutions

Best Corporate Social Responsibility Programme

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

World Tourism Forum Lucerne

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Travel managers have been developing into mobility managers for a while ...

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

World Tourism Forum Lucerne

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... in the future, travel managers will also be sustainability managers.

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT.

World Tourism Forum Lucerne

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