HP Smart Print Anywhere

Mobile and Desktop

Agent Training
Dana White ([Link]@[Link]) Mobile
Dave Reid ([Link]@[Link]) Desktop
Dec 2018
Contents
• Overview
• Key Updates – December 2018
• Print Anywhere Mobile & Desktop Requirements & Experience
• Print Anywhere Mobile - iOS & Android
• Copy Feature over Print Anywhere – iOS & Android
• Print Anywhere Desktop – Windows & Mac
• Appendix
Overview
 Print Anywhere Overview
Print from remote locations over mobile data & Wi-Fi
Mobile (iOS & Android) Desktop (Win10 & Mac)
See printer status and print remotely from the HP
Smart app when on different Wi-Fi network than the
printer, or on a mobile data connection.

A print experience as close as possible to local Wi-Fi

printing, w/printer status, error notifications, etc.

Print Anywhere setup is completed during printer

setup in HP Smart apps for Tango and later Gen 2
printers. W/other Gen2 printers, if customers need to
ensure they are logged into the HP Smart app to
complete Print Anywhere enablement after printer
setup.

All Gen2 printers are supported.

Key Updates – December 2018
Key Updates – Dec 2018
iOS & Android:
• Changes to wording on Print Anywhere enablement screen to support privacy requirements.
• Removed reference to sharing HP account credentials to share Print Anywhere printers to other users.
We can not tell customers to share account credentials to share the printer/Print Anywhere feature with
other user users. We can only tell them that any device they want to access the printer from using Print
Anywhere has to be logged into using their HPID account credentials they used to log into the app/HP
Connected and claim the printer.
Windows
• Print Anywhere feature added to Win10 HP Smart.
• Mac HP Smart to add Print Anywhere functionality in February 2019. (Pre-release screenshots and flows
are shown in this document)
Previous Release Updates
• See the Appendix for information on updates to previous releases
Print Anywhere Mobile and Desktop
Requirements & Experience
 Print Anywhere
Mobile Requirements
1. HP Smart iOS/Android app v6.0 or greater. Android Print Plugin v4.4.1-3.0.1-16-18.2.200-### or greater
1. Android: Smart app will prompt customer to update HP Print Plugin if the necessary version of the plugin is missing or not installed

2. Gen2 printer
• NOTE: Officially messaged support for Print Anywhere on TANGO only
• The Print Anywhere option only appears in Printer Settings in the app for Gen2 printers. See slide after
following Desktop Requirements slide for more info on Gen2 printers. (Two slides ahead.)
3. Printer connected to network & Internet
4. Web Services enabled on printer & printer claimed to HP Connected account. (This requirement is automatically
enabled by completing setting up the printer using the iOS, Android, Win10, and MacOS HP Smart apps.)
5. Customer logged into HP Smart app using the same account credentials used to claim the printer on HP Connected.
6. Android app only: Printer added to Android HP Smart app carousel before using Print Anywhere
• Printer must be added to the HP Smart app carousel when both the printer and mobile device are on the same
local Wi-Fi network before using Print Anywhere on a remote network or mobile data. If the printer is not first
added to the carousel when on the same Wi-Fi network, Print Anywhere will not be able to find the printer via
cloud connection. iOS does not require this pre-connection.
 Print Anywhere
Desktop Requirements
1. HP Smart Win10 v9.0 or later / HP Smart for Mac v3.0 or later
2. Gen2 printer
• The Print Anywhere option only appears in Printer Settings in the app for Gen2 printers See next slide for more
info on Gen2 printers
3. Printer connected to network & Internet
4. Web Services enabled on printer & printer claimed to HP Connected account. (This requirement is automatically
enabled by completing setting up the printer using the iOS, Android, Win10, and MacOS HP Smart apps.)
5. Customer logged into HP Smart app using the same account credentials used to claim the printer on HP Connected.
6. Printer added to HP Smart app carousel before using Print Anywhere
• Printer must be added to the HP Smart app carousel when both the printer and mobile device are on the same
local Wi-Fi network before using Print Anywhere on a remote network. If the printer is not first added to the
carousel when on the same Wi-Fi network, Print Anywhere will not be able to find the printer via cloud
connection.
 Print Anywhere
Gen2 Printer information
Gen2 printers began shipping in 2017, but not all printers shipped since 2017 are Gen2. There is, and may continue to
be, a mix of Gen1 and Gen2 printers in the installed base and new releases.
Gen2 printers support enhanced capabilities that are not enabled on Gen1 printers (See the existing Gen1 vs. Gen2
printer training for more information.)
To determine if a printer is Gen2 & supports Print Anywhere use one of the options below:
1. Recommended: Add the printer to the HP Smart app and swipe to make it the current printer displayed in the
printer carousel. Tap the Printer Settings tile or tap the printer icon to open printer settings, and look for the Print
Anywhere option in Printer Settings. The option will only appear for Gen2 printers supported by Print Anywhere.
2. Alternate: Go to the mobile printing solutions support page ([Link]
and confirm if Print Anywhere is included as a supported feature on that printer
3. Alternate2: The Web Services info sheet are different for Gen1/Gen2 printers. Gen1: WS info sheet is landscape,
includes both blue and black ink, & has graphics. Gen2: WS info sheet is portrait, text only, and is only B&W.
Examples of Gen2 printers (partial list):
Envy Photo 7800, Envy Photo 7100, Envy Photo 6200, Envy 5000, Officejet 5200, HP DeskJet Ink Advantage 5075
All-in-One, HP Deskjet Ink Advantage 5275 All-in-One, HP OfficeJet Pro 7700 (7720, 7730) Wide Format All-in-One.
Print Anywhere
Sharing Print Anywhere
• There is no “Share” feature that allows customers to share a Print Anywhere printer
w/another user.
• The credentials used to sign into the app on each device must be the same ones on
the HP Connected account where the printer is claimed.
• We can not tell customers to share their HP Connected account credentials with
others to share Print Anywhere due to privacy concerns. We can only tell them the
requirements (above bullet).
• If the printer is moved to a different HP Connected account users must log in again to
HP Smart app using the new HP Connected account credentials.
1. Android/Windows/Mac app only: Printer must be added to the HP Smart app carousel when both the printer and
mobile device are on the same local Wi-Fi network before using Print Anywhere on a remote network or mobile
data. If the printer is not first added to the carousel when on the same Wi-Fi network, Print Anywhere will not be
able to find the printer via cloud connection. iOS app does not require this pre-connection.
Print Anywhere
Experiences
Performance
• Print performance will vary across local Wi-Fi printing, remote Wi-Fi printing, and
remote cellular printing.
• Real world printer discovery when the app is opened on a remote connection - may
range from 5s to 45
• Printer status may take up to 45s to update depending on connection quality and
timing of request from the app. Pull down on the home screen to refresh status
manually.
File support
• No change from current: iOS – JPG, PDF, PNG, Office Docs; Android – JPG, PDF, PNG;
Windows – JPG, JPEG, PNG, BMP, PDF, Office Docs; Mac – JPG, PDF (Remaining TBD)
Print Anywhere
Experiences
Printer status
• As close to local print experience as possible. Status includes ink levels. (TANGO is the only printer that
also provides paper stack level.)
• If there is a warning or error communicated by the printer, it is presented similar to local network
printer alerts, via HP Smart app and HP Print Plugin (Android) alert notifications, with basic information
about the printer error.
• Get More Help links on Printer Error notifications - iOS: Get More Help Links to additional support
options included. Android: Support links will be added to printer error messages in a future release.
• Status not updated as often/quickly as local printing. Pull down on app home screen to update status.
• Supported alerts include: Open doors, media jams, low on ink, low/out of media, and other common
printer alerts. Some alerts may not be available during remote connections.
• Printer status may take up to 45s to update depending on connection quality and timing issues
• During printing, the app will continue to check job status and report back if there are job errors, and
notify on completion. iOS uses notification center in-app. Android uses in-OS Print Plugin Notifications.
Print Anywhere – Mobile iOS & Android
Print Anywhere
Mobile Setup of Printer
Print Anywhere enablement
• Tango and future printers only: iOS/Android: Print Anywhere
is fully enabled during printer setup using the iOS/Android HP
Smart apps
• Customer completes printer setup process, including logging in or
creating a new HPC account so the printer can be auto-claimed to
the account. They must reach the “Activated” screen in the setup
flow. Customers with a Tango or future Gen2 printers are auto-
logged into the app and Print Anywhere is enabled.
• Android only: If the HP Print Plugin is not present or not the
version required to support Print Anywhere, the customer will be
prompted to go to the Google Play store to install/update.
• If Print Anywhere is not enabled, the Print Anywhere menu
option in Printer Settings to go to the Print Anywhere screen
to enable it.
• Older (pre-Tango) Gen2 printers: After completing printer
setup in the mobile app, the customer must log into the HP
Smart app using the same credentials they used during
printer setup to log into HP Connected. Then Print Anywhere
is enabled.
Local vs. Print Anywhere Printers
Home Screen and Printer Settings Differences
Normal check mark Cloud icon check mark Print Anywhere printer settings are limited compared to local
indicates locally connected indicates remote printer network printers. Printer settings in yellow boxes are not
printer using Print Anywhere available when using Print Anywhere to connect to a printer,
since an EWS can only be accessed from a local network.
Local vs. Print Anywhere Printers
iOS only: Option to add Print Anywhere printers from + icon
Tap the + icon to look for Any Gen2 printer that is on the same HPC account as the login used to log into the
available printers, including HP Smart app will be available. If the mobile device is on Wi-Fi, any local printers
Print Anywhere printers will also appear on the printer list.

Remote printers have an email

address included in their info on
the printer list.

Select a remote printer to add it

to the home screen.
 Local vs. Print Anywhere Printers
Android: Printers only added to carousel automatically
Available Print Anywhere printers
appear on the home screen some
time after opening the app.
Customer must be logged into the Smart app using the
same account/credentials of the HP Connected
account that the Print Anywhere printers are claimed
on.

Only printers that have previously been added to the

app home screen when on the same local network
with the printer will appear when connected remotely.

The printer list will not list The time required for the app home screen to update
available Print Anywhere and show available Print Anywhere printers when on a
printers. (That feature will be remote connection will vary.
added in a future update.)
Print Anywhere
iOS & Android Printing
The overall Print Anywhere print
flow is almost exactly the same
as a local print

The speed with which printer

status is updated and print jobs
are completed is affected by the
remote connection

Overall print features and

functionality, and printer alerts
and printer support tools are
consistent with a local network
printing experience.
Print Anywhere
iOS Only: Print Anywhere Promotion in app

iOS app only until November, when

this will be added to Android.

If Print Anywhere has not been

enabled for a TANGO printer:

After the first successful local print

to a TANGO printer, a Print
Anywhere informational screen
appears to help customers become
aware of Print Anywhere enable it.

The Setup Print Anywhere button

takes customers to the Print
Anywhere screen in the app to help
them enable the feature.
 Print Anywhere vs. Remote Printing Options
iOS app only: Gen2 Print Anywhere; Gen1 Remote Printing
GEN2 printers: Print Anywhere option in Printer Settings. GEN1 Printers: Remote Printing option in Printer Settings.
Uses Print Anywhere connection to print remotely. Uses ePrint email to send content to a remote printer.

iOS app only: The Remote Printing option, which uses ePrint email to send content to remote printers, will remain for Gen1
printers.

Gen 2 printers have the Print Anywhere option, which uses a Print Anywhere connection to print to remote printers using the
app’s standard Print and Copy flows.
 Print Anywhere
Android Print Flow
Print documents Print photos

The Print Anywhere print

flow is virtually identical to
the local wi-fi print flow.

Print preview generating

in HP Print Plugin UI.
Select content
 Print Anywhere
Android Print Flow Print job notifications – there are
multiple notifications due to OS-
level requirements of the in-OS
printing process on Android.
Print preview complete.
Same controls and
settings available in local
Wi-Fi print.

Job is sent via HP cloud.

Print status notifications are

provided by HP Print Plugin,
which handles HP Smart
printing on Android.
If Print Anywhere loses
communication with the
To return to the app home
printer can can’t send the
screen tap the back arrow
print job a warning dialog
at the top of this screen.
with “Cancel” and “Retry”
(Currently hidden under the
appears.
notification.)
 Print Anywhere
Android Print Flow

Initial in-OS status from HP

Print Plugin as job is started.

Alert screens similar to local

Wi-Fi printing are provided
If there are problems with the for Print Anywhere remote
print job the print plugin will printing.
provide in-OS notifications
Get More Help links will be
added to Android remote
The HP Smart app will also printing printer error
receive printer error notifications notifications in a future
of issues that affect the print job. release.
 Print Anywhere
Android Print Flow

If the plugin gets updated

printer status that affects
Current print jobs and Jobs can also be cancelled the job before it starts, it
Tap the job status notification to status are listed here. from the in-OS notification can communicate the issue
go to the Android print queue Selecting the job allows pull down. before the print job is sent.
canceling it.
Print Anywhere
Job Blocked
• After a print job is sent from the app, if there is an issue blocking the job at the printer
(e.g., paper or carriage jam, runs out of paper, etc.):
• iOS, Windows, & Mac – HP Smart app notifies via standard printer alerts and provides assistance in
resolving the issue. The customer can cancel the job via the job status notification.
• Android – HP Print Plugin (which handles printing on Android for the HP Smart app) provides error
notifications and messaging on the issue blocking the print and access to a Cancel option. The HP
Smart app will also receive printer error status and provide additional help options.
• If a print job is blocked for more than five minutes the app will stop attempting to
complete the print. When the printer is re-enabled to print the job will not complete
and will need to be resent. This is the same as with local network HP Smart printing.
• The printer memory may retain some portion of a print job that does not complete in
it’s memory. A partial page print out may occur if the printer is re-enabled to print and
the page feed button to resume printing is pressed on the printer.
Print Anywhere
Common problems
• Reasons why a remote printer may not show up, or shows up offline
• Web Services may not be enabled on the printer or it may not be claimed to an HPC
account
• Customer may not be logged into HP Smart app
• Customer is not logged in to the Smart app w/the same HP account credentials used
to claim the printer on HPC
• Printer is off, or has a connection issue with the local network, internet, or HP Cloud
• There is a temporary issue with service reliability of Web Services
• Android, Windows, & Mac: Printer was not added to the app home screen when on
the same local network as the mobile device, before trying to use Print Anywhere
from a remote connection
• Android: Location permissions are not enabled for the HP Smart app
 Print Anywhere
Troubleshooting
If printer does not show up as available for remote print on the app home screen carousel,
or the printer appears available but jobs do not reach the printer/start to print:
1. Ensure printer is on & online, added to HPC account, & customer is signed into HP
Smart app using the same HPC account credentials used to add printer to HPC
2. Android, Windows, & Mac: Ensure printer was added HP Smart carousel while on the
same Wi-Fi network as the printer, before attempting to connect to the printer
remotely
3. Android: Enable location permissions for the Smart app if they are not enabled
4. Confirm mobile device is connected to the internet.
Use normal Web Services troubleshooting to ID/resolve any general WS connectivity
issues, e.g., check status of any Web Services service alerts on outages, confirm printer
appears on HPC account and shows online/ready, etc., remove/re-add printer to HPC…
In some cases, as with HP ePrint, occasionally jobs may be lost and have to be resubmitted
 Web Ops Production Notice
Print Anywhere Status Included
Print Anywhere will be added to the list of
services covered by the WebOps Production
Notice email.
Status on temporary degradation or loss of
Print Anywhere service will be included in
these reports.

To subscribe (inside HP firewall):

[Link]
gi?groupname=Web_Platform_Production_Notification&operation
=Add%20Me
Android Print Anywhere
Detailed HP Print Plugin Error Troubleshooting
User Action PSP message Cause User Remedy
Send remote print [Android notification] Job failed or PSP lost connection Check printer for print job (may
Job Status Unknown to the printer. have finished). Check
Your job status is unavailable. network/internet connection.
If your print job did not Note: in a future improvement, Try again.
complete, please try again. PSP should be able to give a
different message for a remote
Open HP Smart app print failure vs. unknown.

Start remote print [In app message] PSP is having trouble connecting Check network/internet
We're having trouble to the printer or Web Print connection. Try again.
reaching the printer. Please Platform to start the print job.
check your network status
and settings, then try again. Could be due to user losing their
internet connection or issues with
{Cancel} {Try Again} WPP.
Android Print Anywhere
Detailed HP Print Plugin Error Troubleshooting
User Action PSP message Cause User Remedy
Send remote print [Android notification] Unexpected error from WPP with Try again. If persistent, try again
Error Printing unknown cause while processing later or from a local network.
There was an error printing the print job/file.
your job. Please try again.

Open HP Smart app

Send a remote print [Android notification] File is too large for the WPP Print with a smaller file or print
(not digital copy) Error Printing rendering system. on a local network.
with a file that is too File exceeds 80 MB limit and
large for WPP cannot be printed remotely.
rendering Please print using the same
network as the printer or
resize the file.

Open HP Smart app

Android Print Anywhere
Detailed HP Print Plugin Error Troubleshooting
User Action PSP message Cause User Remedy
Try to start remote [In app message] Digital copy print job has Not all files are the same size
digital copy print with File Too Large exceeded the 80MB limit for WPP per page, so we cannot say the
too many pages File exceeds the remote file rendering. exact number of pages to try.
printing file size limit. Please We think 5 or less should be
go back to the previous safe. User should try fewer
screen and shorten the pages.
document to 5 pages or less.

{OK}
Send password [In app message] HP PSP and WPP do not support Remove password from file
protected file for Password Protected File password protected files. before printing.
remote print This file is password
protected and not supported
by HP Print Service Plugin.
Please contact the owner of
the document.

{OK}
Android Print Anywhere
Detailed HP Print Plugin Error Troubleshooting
User Action PSP message Cause User Remedy
Send remote print [Android notification] This is not expected to happen, Print on a local network.
with unsupported file Error Printing but if for some reason there is a
(not expected to This file cannot be printed special version of a file type that
happen) remotely. Please print using PSP supports and WPP doesn't,
the same network as the the user would see this message.
printer.

Open HP Smart app

Print Anywhere
iOS vs. Android General Comparison
Print Anywhere
iOS vs. Android Comparison
Main component iOS Android
Enable remote Available, auto enable web services, user Same
printing during signs into HP Account, OWS auto claims
OOBE printer to HP Account
Post OOBE - enable Post 1st print notification Print Anywhere screen in Printer Settings with
remote printing Print Anywhere screen in Printer Settings link to Print Anywhere support doc that
provides assistance on signing in and includes post-OOBE enable instructions.
claiming printer.
HP Account sign-in, Available in app settings screen Same
sign out
Carousel Can see available Print Anywhere printers Must first add printer to home screen carousel
in available printer list (tap + icon on app when on local network with printer to enable
home screen) when on remote network connecting to printer via Print Anywhere from
without seeing printers on local network a remote network
first
Print Anywhere
iOS vs. Android Comparison
Main component iOS Android
Printer status - home HP Smart Notifications HP Smart Notifications
screen
Local network - Status updated via polling, when Local network - Status updated when printer sends
print jobs sent, or manually via pull down on alerts, when print jobs sent, or when manually
home screen refreshed via pull down on home screen
o Ink status (via IPP or LEDM) o Ink status (via IPP or LEDM)
o Media stack for Tango (via IPP or LEDM) o Media stack for Tango (via IPP or LEDM)
o Wrap for Tango (via IPP or LEDM) o Wrap for Tango (via IPP or LEDM)
o Blocking events (via IPP or LEDM) o Blocking events (via IPP or LEDM

Print Anywhere - status updated every 60 Print Anywhere – Status updated when printer sends
seconds via polling alerts, when print jobs sent, or when manually
o Online / offline via cloud (via IPP) refreshed via pull down on home screen
o Ink status (via IPP) o Online / offline via cloud (via IPP)
o Media stack for Infinity (via IPP) o Ink status (via IPP)
o Wrap for Infinity (via IPP - shown as blocked o Media stack for Infinity (via IPP)
by "other") o Wrap for Infinity (via IPP - shown as blocked by
o Blocking events (via IPP) "other")
o Blocking events (via IPP)
Print Anywhere
iOS vs. Android Comparison
Main component iOS Android
Printer status - HP Smart app notifications inOS HP Print Plugin notifications
while printing • Job sent • Job sent
• Job status not available • Job status not available
• Job stuck • Job stuck
• Errors with cloud services • Errors with cloud services
• Out of paper • Out of paper
• Media jams • Media jams
• Trays open • Trays open

Status refreshed every 60 seconds or on Status refreshed on events

events
HP Smart app also provides notifications for any
printer error status received from printer
(similar to local Wi-Fi printer error notifications)
Remote printing Supports all Gen2 printers. Print Anywhere Same
menu option appears on Printer Settings in
app for supported printers.
Print Anywhere
iOS vs. Android Comparison
Main component iOS Android
Performance Local vs remote print performance may vary, Same
remote print typically takes longer.
Remote Digital Available Same
Copy
Client to Cloud HP Smart has retries built in for printer HP Smart gets printer status on printer error
Error Conditions status events

HP Smart has retries built in for storage, HP PSP has retries built in for storage,
rendering, printer connections for up to five rendering, printer connections for up to 5
minutes, after that the job will no longer minutes, after that the job will no longer
complete (similar to local print experience) complete (similar to local print experience)
Office docs Supported for local network and Print Doesn't support office docs yet for local or
Anywhere (same as local network print) Print Anywhere (same as local nw print)
Print Anywhere Post-OOBE Enable
Mobile & Desktop
 Print Anywhere
Post-OOBE Enable iOS & Android
Print Anywhere will need to be enabled after OOBE if is not fully enabled during setup
Print Anywhere is not enabled during OOBE if:
• The full printer setup process is not completed in HP Smart for iOS or Android.
• The customer must not exit the setup flow before the HP Connected login is completed and the “Activated”
Screen appears. Any exit before that point will leave the Print Anywhere feature disabled.
• Gen2 printers (not including Infinity): Customers need to log into the app after completing
successful printer setup using the mobile app. (Infinity users are auto-logged into the app after
completing printer setup.)
• The printer is set up using HP Smart Windows/MacOS (even if the complete setup
process is completed)
• After setup is completed in Windows/MacOS using HP Smart, the customer will still need to 1) Use the + icon
icon to add the printer to HP Smart iOS/Android app, and 2) Log into the HP Smart app using the same
credentials that were used to log into HP Connected to claim the printer during setup
 Print Anywhere
Post-OOBE Enable iOS & Android
• The Print Anywhere menu option on the printer settings screen in HP Smart iOS or
Android provides an entry point to post-OOBE enablement in both apps.
• To check if a printer supports Print Anywhere, swipe to a printer supporting Print
Anywhere in the carousel & tap the Printer Settings tile. Look for the Print Anywhere
menu option - it only appears for Gen2 printers that support Print Anywhere.
• An assisted process to enable Print Anywhere post-OOBE is provided from the Print
Anywhere screen in the app, to make it easier to complete Print Anywhere enablement.
• The iOS post-OOBE enable process is currently more automated & easier than the
Android post-OOBE process. Android will be updated in a future release.
• Post-OOBE requirements: 1) Claim printer to HPC account (or confirm it’s already
claimed); 2) Sign into HP Smart iOS/Android app using the same HPID account
credentials used on HPC account to claim the printer; 3) Android only: Ensure have most
recent HP Print Plugin from Google Play store
 Print Anywhere
Post-OOBE Enable iOS & Android iOS: Android:
Print Anywhere not enabled Print Anywhere not
Check if Print Anywhere is on iOS. enabled on Android.
supported and/or enabled: Swipe
to a printer on the Smart app home
screen. Tap the Printer Settings tile.

If Print Anywhere is supported the

Print Anywhere option appears in
the Options section in printer The Enabled screen appears if
settings. Print Anywhere is enabled. This
means:
Tap Print Anywhere to confirm if it 1. The printer has been claimed
is enabled or not. to an HPC account.
2. The user is logged into the HP If the printer has already been added to your
HP account, select App Settings to sign in
Smart app under the same with your HP account credentials.

login credentials used in the

HPC account where the
printer is claimed. iOS: Enable button starts automated printer process to claim
printer to HPC account. Get More Help goes to PA support doc
Android: Learn More button takes customer to support
content to assist them in claiming printer to HPC account.
 Print Anywhere
iOS Post-OOBE Print Anywhere Enable
After log in, Print Anywhere
Login screen appears, customer
screen appears w/Enable button.
can create new account or use
existing

After logging in, progress

spinner and on-screen
messaging appears.
To enable Print Anywhere
on iOS: Tap Print Anywhere If the printer has already been added to your HP
account, select App Settings to sign in with your
in the Options section on HP account credentials.

the printer settings menu.

Tap Enable to complete
Print Anywhere enable.
 Print Anywhere
iOS Post-OOBE Print Anywhere Enable

Progress spinner and on-

screen messaging appears.

Print Anywhere screen re- Print Anywhere enabled:

appears confirming Print 1. The printer is claimed to an
Anywhere has been enabled HP Connected account
for this printer. 2. The same credentials used to
claim the printer were used
to log into the HP Smart app.
3. The app shows the customer
logged into the app
 Print Anywhere
iOS Post-OOBE Print Anywhere Enable

If Print Anywhere is not enabled:

1. Ensure the printer isn’t already on a different HP

Connected account. The printer can only be on
one HPC account. Use the login credentials for
the account the printer has been added to, or
remove it from the other account and add it to
If the printer has already been added to your HP
account, select App Settings to sign in with your the desired HPC account.
Once fully enabled the Print HP account credentials.
2. Check country/language settings on the printer
Anywhere screen confirms
that the service is available to ensure that they are correctly set, and try the
for the currently selected post-OOBE Print Anywhere Enable flow again.
printer. If the Print Anywhere screen above
reappears after tapping the Enable
button, then Print Anywhere has not
been enabled.
Print Anywhere
Android Post-OOBE Enable
Same requirements as on iOS – 1) Printer claimed to HPC account; 2) Logged
into HP Smart app using same credentials as used on HPC account where
printer is claimed. The Android Print Anywhere enable process is currently a
much more manual process than the iOS flow.
The Learn More button opens the Print Anywhere support doc with info to
help the customer to complete the following steps using the HP Smart app:
1. Confirm if Web Services are enabled/enable Web Services
2. Print the Web Services info sheet w/printer code
3. Sign into HP Smart app (if the printer has already been claimed to an HPC
If the printer has already been added to your
HP account, select App Settings to sign in with
account use those account credentials)
your HP account credentials.
4. Sign into HP Connected using the same credentials
5. Confirm printer is on account or add it to the account
6. Confirm Print Anywhere is enabled by going to Print Anywhere screen in
HP Smart app
 Print Anywhere
Android Post-OOBE Print Anywhere Enable

HP Printers – Print Anywhere

Print Anywhere allows printing from

mobile devices to supported To start - Select the Printer
printers from remote networks and Settings tile
over mobile data….
Print Anywhere support doc
Tap Print Anywhere in Printer If the printer has already been added to provides summary of steps to
Settings to see if Print your HP account, select App Settings to sign
in with your HP account credentials. complete post-OOBE Print
Anywhere is enabled. Anywhere enablement.

Print Anywhere not enable Process begins with logging

screen appears – tap Learn into the HP Smart app.
More
 Print Anywhere
Android Post-OOBE Print Anywhere Enable
Web Services not enabled:
Tap Setup and follow steps to
enable Web Services

WS Info sheet will print

automatically after WS are
enabled

Web Services enabled:

Tap Print Info Page to print
Scroll down on the printer WS info sheet. The info sheet
settings screen and select the may not be required if printer
Advanced Settings option is already on the correct HP
Connected account, but
better to have it in case it is
required.
Printer EWS opens in a browser window. Open the Web Services section.
Web Services Not Enabled: “Setup” option appears
Web Services Enabled: “Print Info Page” option appears
 Print Anywhere
Android Post-OOBE Print Anywhere Enable

Tap the Sign In button to sign

If the printer has already been added to
your HP account, select App Settings to sign into the HP Smart app.
in with your HP account credentials.

Remember: It is important to
sign into the app using the Sign in or create a new account. If the printer was previously setup
Return to the HP Smart app same credentials used on the and claimed to an HPC account via printer setup in iOS, Android,
Print Anywhere screen and HP Connected account. Windows, MacOS, sign in w/the same account credentials as used
tap the App Settings button. on that HPC account.
 Print Anywhere
Android Post-OOBE Print Anywhere Enable

Customer is now logged to

the HP Smart app.

Now tap Go to my HP
Connected account to
launch HP Connected site in Logged into HP Connected site.
A second log-in is required at this time (in the future HPC login will
a browser window. be automated). Tap the menu and select the Sign In option. Sign If no printers are on the account
in using the same credentials used to sign into the HP Smart app. an Add Printer prompt will
automatically appear.
 Print Anywhere
Android Post-OOBE Print Anywhere Enable

If the printer is already on If you return to the Print

the HPC account then the Anywhere screen the
printer is enabled can be Enter the printer code from screen will show that Print
used with Print Anywhere. the Web Services info sheet Anywhere is now enabled.
that was printed earlier.
If the printer is not on the Check Google Play store to
account, select the Add confirm the most recent
The printer is now added
Printer option. version of HP Print Plugin
to the account and can be
is installed.
used with Print Anywhere.
 Print Anywhere
Android Post-OOBE Print Anywhere Enable
Print documents If the printer fails to add to the HP Connected account:
1. If the Web Services info sheet was not recently
printed out, reprint it to generate a new printer code.
(Gen2 Printer codes no longer expire after 48 hours,
they expire only when a newer code from that printer
is used to claim a printer.)
2. Ensure the printer isn’t already on a different HP
Connected account. The printer can only be on one
account. Remove it from the other account or use the
To be available for remote
account credentials from the account it is on.
printing, the printer needs to
be selected in the app at 3. Check country/language settings on the printer to
least once when the printer ensure that they are correctly set, and try the post-
and mobile device are on the OOBE flow again.
Selecting the printer when on a local
same local network.
network adds it to the home screen
If the printer doesn’t appear in the carousel for remote
carousel. From that point forward the printing, ensure the Smart app has Location permissions
This can be done either enabled. Settings>Apps or Applications, tap HP Smart in
printer can be used locally or
before or after the printer is the app list and check the app Permissions.
remotely via Print Anywhere.
enabled for Print Anywhere.
Copy Feature over Print Anywhere – iOS/Android
 HP Smart Copy Feature
For more details see HP Smart Mobile training
• Works over both local network connections and remote Print Anywhere connections.
Remote Copy supports up to ~80 MB – file size warnings are provided if it is too large.
• Provides a simplified Copy flow similar to the experience of a printer control panel
“Copy” button
• Accessed from a new “Copy” tile
• Copy is only available with the TANGO printer for now. It will be enabled for other
printers in the future.
• Once the Copy tile is added to the app home screen when a TANGO printer is added to
the app, the Copy tile will also appear with other printers, but will be disabled.
• There are no options to save or share/send content as with scan flows. The content can
only be sent to the printer to be printed.
• Copies can be printed in color or black and white
Print Anywhere Desktop – Windows 10 & Mac
Print Anywhere Desktop – Windows 10 & Mac

NOTE: Mac Print Anywhere flows are not

provided in this document at this time. The
solution is still under development and
screens are unavailable at the time of this
writing. However, the Mac screens will
look and function nearly identically to their
Windows counterpart.
Print Anywhere
Desktop Setup of Printer
Print Anywhere enablement
• Print Anywhere is fully enabled during printer
setup using the desktop HP Smart apps
• Customer completes printer setup process,
including logging in or creating a new HPC account
so the printer can be auto-claimed to the account.
If the customer has not previously used logged into
their HPC account within the HP Smart app, they
will need to do so after the OOBE process in order
to see that Print Anywhere has been enabled.
• If Print Anywhere is not enabled, use the Print
Anywhere menu option in Printer Settings to
go to the Print Anywhere screen to enable it.
The user is prompted to sign in to HPC is not
already signed in.
Local vs. Print Anywhere Printers
Home Screen and Printer Settings Differences
Normal check mark Cloud icon check mark Print Anywhere printer settings are limited compared to
indicates locally connected indicates remote printer local network printers. Printer settings in yellow are not
printer using Print Anywhere available when using Print Anywhere.
Local vs. Print Anywhere Printers
Printers need to be added while on the same network

Customer must be logged into the Smart app using the

same account/credentials of the HP Connected
account that the Print Anywhere printers are claimed
on.

Only printers that have previously been added to the

Local Connection Remote Connection app home screen when on the same local network
with the printer will appear when connected remotely.

The time required for the app home screen to update

and show available Print Anywhere printers when on a
A Printer must first be added to your Home screen remote connection will vary.
carousel while connected to the same network. After
this local connection is made, the printer can be used
as a remote printer. Future releases of HP Smart will
remove this requirement.
Print Anywhere The Print Anywhere print
flow is virtually identical to
Windows Print Flow the local wi-fi print flow.

Select “Print Document” Select a document file to be printed. Waiting for cloud-rendering and
Print Anywhere supports PDF and typical communication with remote printer
Office file formats (docx, pptx, xlsx, etc.)

NOTE: Printing documents from HP Smart

via a local network connection is limited
to PDF documents only
Print Anywhere
Windows Print Flow

Select print attributes if needed

Print Anywhere
Windows Print Flow

The Print Anywhere flow for photo

printing is identical to document
printing except available print
attributes will include:

• Orientation (portrait vs landscape)

• Color Mode (color vs monochrome)
• Borderless printing option
• Duplex printing option removed

Checking print job status

 Print Anywhere
Windows Print Flow
Errors and Warnings

Remote printing status is logged in the notification center In this example, this print job failed because the printer was
(Bell icon on home page) out of paper. Printer error state is shown on the home
page, and under Printer Settings.
 Print Anywhere
Post-OOBE Enable Windows & Mac
Print Anywhere will need to be enabled after OOBE if is not fully enabled during setup
Print Anywhere is not enabled during OOBE if:
• The full printer setup process is not completed in HP Smart for Windows or Mac.
• The customer must not exit the setup flow before the HP Connected login is completed and the “Activated”
Screen appears. Any exit before that point will leave the Print Anywhere feature disabled.
• Customers will need to log in to HP Connected if not already logged in. Customers are not
logged into HPC automatically after installing a new printer, even if HPC credentials were used
during setup.
• If the printer has already been PA enabled outside the app by a different copy of HP
Smart, the app still needs to be made aware that the customer intends to use the Print
Anywhere feature. This requires the user open Printer Settings>Print Anywhere. The
“Enabled” message will then appear and Print Anywhere will be activated on that copy
of HP Smart app.
 Print Anywhere
Post-OOBE Enable Windows & Mac
Print Anywhere Services Screen

User is not signed in to HP Connected, User is signed in, but the printer is not The printer is enabled and can receive
they must sign in to enable PA enabled. remote print jobs
Appendix
Previous Release Updates
• See updates for previous releases in the following section.