Sta.
Lucia Senior High School
Practical Research 1 (PR1)
THE LIVED EXPERIENCES OF PARCEL DELIVERY RIDERS IN
STA. LUCIA, QUEZON CITY
A Research Paper Presented to the
Faculty of the Basic Education Department of
Sta. Lucia Senior High School
MEMBERS:
Vergara, Xena Rowie N.
Bandigan, James
Dela Cruz, Kimberly E.
Lurcha, Vivencio B.
Pangan, Miguel Sebastian M.
Pentinio, Jasmine M.
May 2024
Sta. Lucia Senior High School
Practical Research 1 (PR1)
Sta. Lucia Senior High School
Practical Research 1 (PR1)
APPROVAL SHEET
This thesis entitled THE LIVED EXPERIENCES OF PARCEL
DELIVERY RIDERS IN STA. LUCIA, QUEZON CITY submitted by
XENA ROWIE N. VERGARA, JAMES BANDIGAN, KIMBERLY E.
DELA CRUZ, VIVENCIO B. LURCHA, MIGUEL SEBASTIAN M.
PANGAN & JASMINE M. PENTINIO in partial fulfillment of the
requirements for the course PRACTICAL RESEARCH 1 (PR1)
under the ACCOUNTANCY, BUSINESS AND MANAGEMENT is
hereby approved and accepted.
Approved by the Panel of Examiners on _________ __, 20__.
__________________________ __________________________
Panel Member Panel Member
__________________________
Panel Chairman
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ACKNOWLEDGEMENT
The researchers would like to express their deepest gratitude for
the following people who have helped them in the completion of this
study:
Mr. Daryl Eldrin Valenzuela, the researchers’ Practical Research
1 Adviser, for always being there to entertain our questions, even late
at night, for helping us in constructing some part of our research, and
also for scheduling consultations regarding matters about our research
paper that allowed him to monitor our progress and provide us
assistance in difficult areas of our research;
Ms. Rowena Napata, the very supportive mother of Xena, for
helping us in searching for the participants for our study around Santa
Lucia, for being with us in the whole process of our data gathering, for
being hospitable and generous to us each time we come to their
house, and for always being there to guide and assist not only her
daughter, Xena, but also her daughter’s group members;
Sta. Lucia Senior High School
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Co researchers, the parcel delivery riders in Santa Lucia, for
granting us the favor to spare us their time to be interviewed despite
conducting it during the only time of the week that they can relax, for
being cooperative, and for being clear, elaborative, and honest during
the entire interview that helped the researchers to make a valuable
and accurate findings that is of significance for this research;
Co members, each member of the group, for giving their effort,
for being cooperative, helpful, and reliable during the making of this
paper;
Above all, to the Almighty God, for giving us strength and
perseverance during the times when we are having difficulties to finish
this paper.
Sta. Lucia Senior High School
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DEDICATION
First and foremost, the researchers would like to dedicate the
success of our research to the delivery riders of Barangay Sta. Lucia,
Quezon City, the co researchers of our study. Without their
cooperation and consent, this study will not be a success as their
valuable inputs about their experiences are of value for this research.
With their concise and honest insight, the data that we have collected
are enough to complete this research.
Secondly, the researchers also want to dedicate the success of our
research paper to our parents for always supporting us physically,
emotionally, and financially, for always being there by our side in face
of hardships, and for giving us assistance and guidance all throughout
the completion of this research. Each of our parents are part of the
research success.
Sta. Lucia Senior High School
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Lastly, we would like to dedicate the success of our research paper
to our Research Adviser, Mr. Daryl Valenzuela, for aiding us, and for
doing everything he could to help us to complete this paper.
Sta. Lucia Senior High School
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RESEARCH ABSTRACT
Ever since the advancement of technology, it has become an
integral part of people’s everyday routine. This routine includes several
activities that can be done with the help of technology, including
watching news or movies via television or gadgets, seeking
information, and communicating online. Technology has also
revolutionized the commerce industry in such a way that it has become
possible for many people around the world to buy and sell products
online. Relative to this, the involvement of delivery companies made it
possible for sellers to effectively deliver their products to their buyers.
As a matter of course, it is the delivery riders who are in charge of
handling and delivering packages and who encounter difficulties and
challenges in their job. Hence, the researchers aim to explore and
understand the lived experiences and challenges of parcel delivery
riders in Sta. Lucia, Quezon City, using phenomenology as their
research design. To gather the qualitative data, the researchers
interviewed five (5) parcel delivery riders in person using a structured
Sta. Lucia Senior High School
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questionnaire that contains six (6) open-ended questions. The
transcribed data from the interview was carefully arranged and
analyzed to be shown in this paper. The following themes were
derived: Victims of Fake Booking, Problems with Customer Behavior,
and They Are Their Own Bosses. The researchers would suggest the
government focus on developing and implementing policies such as
verification processes in online shopping apps, customer service
programs, support systems, and safe riding programs to cater to the
concerns of parcel delivery riders.
Keywords: E-commerce, Delivery Riders
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TABLE OF CONTENTS
PRELIMINARY PAGES
Title Page i
Approval Sheet ii
Acknowledgements iii
Dedication v
Research Abstract vii
Table of Contents ix
List of Figures ?
List of Tables ?
CHAPTER I: INTRODUCTION
Introduction 1
Background of the Study ?
Statement of the Problem ?
Assumptions of the Study ?
Sta. Lucia Senior High School
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Significance of the Study ?
Scope and Delimitation of the Study ?
Definition of Terms ?
CHAPTER II: REVIEW OF RELATED LITERATURE
Introduction ?
Review of Related Literature ?
Review of Related Studies ?
Synthesis ?
CHAPTER III: METHODOLOGY
Introduction ?
Research Design ?
Participants ?
Research Instruments ?
Data-Gathering Procedure ?
Data Analysis ?
Ethical Consideration ?
Sta. Lucia Senior High School
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CHAPTER IV: INTERPRETATION, ANALYSIS, AND
PRESENTATION OF DATA
Introduction
Table 4.1: (insert subtitle here) ?
Table 4.2: (insert subtitle here) ?
(insert as many as applicable to your study) ?
Findings ?
CHAPTER V: SUMMARY, CONCLUSION, & RECOMMENDATION
Introduction ?
Summary of Findings ?
Conclusion ?
Recommendation ?
BIBLIOGRAPHY ?
APPENDICES
Sta. Lucia Senior High School
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Appendix A: Letter to Conduct Research ?
Appendix B: Letter of Consent ?
Appendix C: Interview Questions ?
Appendix D: Documentation ?
Appendix E: Curriculum Vitae ?
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LIST OF TABLES
CHAPTER I: INTRODUCTION
Table 1.1: (insert subtitle here) ?
Table 1.2: (insert subtitle here) ?
Table 1.X: (insert as many as applicable to your study) ?
CHAPTER II: REVIEW OF RELATED LITERATURE
Table 2.1: (insert subtitle here) ?
Table 2.2: (insert subtitle here) ?
Table 2.X: (insert as many as applicable to your study) ?
CHAPTER III: METHODOLOGY
Table 3.1: (insert subtitle here) ?
Table 3.2: (insert subtitle here) ?
Table 3.X: (insert as many as applicable to your study) ?
Sta. Lucia Senior High School
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CHAPTER IV: INTERPRETATION, ANALYSIS, AND
PRESENTATION OF DATA
Table 4.1: (insert subtitle here) ?
Table 4.2: (insert subtitle here) ?
Table 4.X: (insert as many as applicable to your study) ?
CHAPTER V: SUMMARY, CONCLUSION, & RECOMMENDATION
Table 5.1: (insert subtitle here) ?
Table 5.2: (insert subtitle here) ?
Table 5.X: (insert as many as applicable to your study) ?
Sta. Lucia Senior High School
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LIST OF FIGURES
CHAPTER I: INTRODUCTION
Figure 1.1: (insert subtitle here) ?
Figure 1.2: (insert subtitle here) ?
Figure 1.X: (insert as many as applicable to your study) ?
CHAPTER II: REVIEW OF RELATED LITERATURE
Figure 2.1: (insert subtitle here) ?
Figure 2.2: (insert subtitle here) ?
Figure 2.X: (insert as many as applicable to your study) ?
CHAPTER III: METHODOLOGY
Figure 3.1: (insert subtitle here) ?
Figure 3.2: (insert subtitle here) ?
Figure 3.X: (insert as many as applicable to your study) ?
Sta. Lucia Senior High School
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CHAPTER IV: INTERPRETATION, ANALYSIS, AND
PRESENTATION OF DATA
Figure 4.1: (insert subtitle here) ?
Figure 4.2: (insert subtitle here) ?
Figure 4.X: (insert as many as applicable to your study) ?
CHAPTER V: SUMMARY, CONCLUSION, & RECOMMENDATION
Figure 5.1: (insert subtitle here) ?
Figure 5.2: (insert subtitle here) ?
Figure 5.X: (insert as many as applicable to your study) ?
Sta. Lucia Senior High School
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CHAPTER I
INTRODUCTION
INTRODUCTION
The advancement of technology has made it possible for humans
to do things with just one click. On this day, people heavily rely on
technology, as it makes their ways of living much easier and more
convenient. One of the most significant advantages of technology is
the boost in efficiency. Tasks that once took hours are now completed
in mere minutes (Asaram, 2023). This notable change can be seen in
every aspect of our lives, including education, social life, and
entertainment. With the help of the internet, people are now able to
look for information instantly without having to go to libraries. People
are now able to connect with one another, even from afar, through
internet communication. It is also technology that gives us a valuable
Sta. Lucia Senior High School
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viewing experience, such as watching a movie or show on television or
mobile gadgets.
Above all, technology played a pivotal role in improving the
commerce industry — the way people buy and sell goods. Before the
innovation of technology in the commerce industry, people could only
buy their basic necessities through on-site visits to supermarkets and
groceries. This is where e-commerce comes in—a product of
technology that offers a more convenient way of shopping that allows
people to buy and sell goods over the internet (Bloomenthal, 2024).
This new way of shopping became possible through the use of online
shopping apps that provide their users with a hassle-free and
convenient online shopping experience. The entire experience of online
shopping lies with the delivery riders. Without the aid of delivery
riders, online shopping will not be a success since every purchase
made online requires delivery. Hence, delivery riders play a crucial role
in the e-commerce industry, as they ensure that orders are delivered
to customers in good condition and in a timely manner.
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BACKGROUND OF THE STUDY
Courier services, also known as express delivery services, are
responsible for transporting goods and packages from one place to
another. Their main goal is to ensure that these items are delivered to
customers quickly and securely. The courier industry has been
operating for centuries and has evolved significantly with
advancements in transportation and technology (Akhai, 2023). One
notable change in the delivery method of the courier industry is the
shift from using horses to trucks and motorcycles to transport goods
and packages. Back in 1860, in the United States, they established a
system called Pony Express, wherein couriers rode on horses and
carried mail and packages across the western part of the country. On
this day, trucks and motorcycles are greatly used by courier services in
every country, particularly the Philippines. In this country, there are
some courier services that use trucks and motorcycles as their means
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of transporting packages, some of which are Lalamove, LBC Express,
Grab Express, and J&T Express.
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STATEMENT OF THE PROBLEM
This study aims to identify and understand the experiences and
challenges faced by Shopee Delivery Riders in Sta. Lucia, Quezon City.
Furthermore, this study sought to answer the following questions:
1. What challenges do delivery riders face everyday?
2. What implications can be derived from the experiences of
delivery riders?
3. What recommendations can be made based on the implications
of such experience?
Sta. Lucia Senior High School
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ASSUMPTIONS OF THE STUDY
Below are the expected outcomes of this research:
1.
SIGNIFICANCE OF THE STUDY
Follow this formatting:
(Insert initial paragraph here. Write in “Justify” format.)
As such, this study will be of value to the following:
NAME. Description in sentence form.
NAME. Description in sentence form.
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NAME. Description in sentence form.
NAME. Description in sentence form.
FUTURE RESEARCHERS. Description in sentence form.
(Insert as many as needed.)
SCOPE AND DELIMITATION
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DEFINITION OF TERMS
The following terms are of importance to this study:
TERM. Definition in sentence form.
TERM. Definition in sentence form.
TERM. Definition in sentence form.
TERM. Definition in sentence form.
TERM. Definition in sentence form.
(Insert as many as needed.)
Sta. Lucia Senior High School
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NOTE: Adjust accordingly. Be sure to separate Chapters by pages. Use
the “Justify” orientation for paragraphs under the different subsections.
Should you need to cite tables and/or figures, be sure to label them
accordingly based on the method taught to you.
CHAPTER II
REVIEW OF RELATED LITERATURE AND STUDIES
INTRODUCTION
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REVIEW OF RELATED LITERATURE
(Insert text here. Write in “Justify” format. Cite at least three. One
must be local.)
REVIEW OF RELATED STUDIES
(Zulkifly, 2023) states that the freelance deliverers face numerous
safety and health hazards when performing deliveries as they are
mostly working outdoors, specifically on the road. Previous research
indicates that the frequency of motor vehicle accidents was positively
correlated with work stress, health risk, and burnout as reported by
food and parcel delivery riders. In Malaysia, road accidents are still a
major problem, particularly for motorcyclists. This includes the food
and package carriers who have to work under strict deadlines to meet
client expectations, which can subsequently cause them to engage in
unsafe riding or driving practices.
According to (Evangelista et al, 2023), when more women are
accepted into a new industry, the quantity of employment available to
them rises. Employment opportunities for women can help modernize
traditional culture in a country like the Philippines, where gender
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norms prioritize males as the primary breadwinners. There’s no telling
where an accident can happen as the female delivery riders risk their
health on the highways. They are vulnerable to traffic accidents,
including those caused by other drivers in addition to inadvertent
riders. The experiences, challenges, and coping mechanisms of
delivery riders are examined in this study. The Realist, the
Accommodated, the Vulnerable, and the Determined are further motifs
that emerge. The participant’s difficulties and experiences were
highlighted by these themes.
(Salleh et al, 2023) states that the main issue of delivery riders is
their inconsistent income, which could have a bad effect on their
finances. The commission is paid at the time of delivery. Since the
corporation does not employ them, there is no job security in this
case. Benefits and protections like paid time off and health insurance
are not available to them. Riders may be forced to work strange hours
or lengthy shifts in order to meet consumer requests. Riders and their
families may face financial instability as a result of a lack of
employment security and benefits. Food riders are also at risk of road
accidents, theft, and being blamed for delays. Additionally, riders are
Sta. Lucia Senior High School
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generally employed on an informal basis and accept a high level of risk
as part of their employment. Delivery riders engage in informal
employment and must be paid based on the number of goods they
deliver. In a less developed country in Africa, the delivery rider is
perceived as a means of alleviating poverty and unemployment among
the population with low levels of education and socioeconomic status.
These individuals have been reported to be the most likely to engage
in a poor safety culture that poses a greater risk to them and
influences their motivation to continue working in the occupation. In
addition, most delivery riders are young road users who need formal
training in riding. There needs to be a higher awareness of the risks of
using roads.
SYNTHESIS
(Insert text here. Write in “Justify” format.)
CHAPTER III
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RESEARCH METHODOLOGY
INTRODUCTION
(Insert text here. Write in “Justify” format.)
RESEARCH DESIGN
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PARTICIPANTS
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RESEARCH INSTRUMENT
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DATA-GATHERING PROCEDURE
(Insert text here. Write in “Justify” format.)
DATA ANALYSIS
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(Insert text here. Write in “Justify” format.)
ETHICAL CONSIDERATION
(Insert text here. Write in “Justify” format.)
NOTE: Adjust accordingly. Be sure to separate Chapters by pages. Use
the “Justify” orientation for paragraphs under the different subsections.
Should you need to cite tables and/or figures, be sure to label them
accordingly based on the method taught to you.
CHAPTER IV
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SUMMARY, CONCLUSION, AND RECOMMENDATION
INTRODUCTION
(Insert text here. Write in “Justify” format.)
SUMMARY OF FINDINGS
(Insert text here. Write in “Justify” format.)
CONCLUSION
(Insert text here. Write in “Justify” format.)
RECOMMENDATION
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BIBLIOGRAPHY
Sta. Lucia Senior High School
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Penduko, P. (2024). Ang panday na pinanday ng pandayan sa kanto.
Patatas Productions, Inc.
(Cite your sources here. Be sure to cite them using the APA format.
Follow APA citation rules and use hanging indentions should you need
to consume more than one line of text per citation. An example is
provided for you. Be sure to follow the formatting taught by your
teacher for different types of sources.)
Sta. Lucia Senior High School
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APPENDICES
APPENDIX A: LETTER TO CONDUCT RESEARCH
Month X, 20XX
Sta. Lucia Senior High School
Practical Research 1 (PR1)
[FULL NAME OF ADDRESSEE IN BOLDFACE & ALL-CAPS]
[Title of addressee in italics]
Name of Institution / Organization
Address of Institution / Organization (Block and Street)
Address of Institution / Organization (Barangay, Location, & ZIP Code)
Dear Mr. / Ms. / Mrs. (surname of addressee),
Greetings in the name of our Lord Jesus Christ!
In partial fulfillment of our requirements for the course PRACTICAL RESEARCH 1
(PR1), we, the students of STA. LUCIA SENIOR HIGH SCHOOL program would like to
humbly request for your permission to conduct the study entitled WRITE THE TITLE
OF YOUR RESEARCH HERE.
In line with this request, we would also like to ask your good office to allow us to
conduct an interview / a survey. Attached to this letter is a copy of the interview
questions to be asked to our respondents/co-researchers. Please rest assured that
all information gathered will be treated as confidential and will only be used for the
purposes of this study.
(Explain the contents of your data-gathering tool here. Explain its purpose.)
Thank you so much for your time and kind consideration. Hoping for your favorable
response regarding this matter. God bless us and keep us, especially during these
trying times.
Respectfully yours,
FIRST NAME MI. SURNAME
FIRST NAME MI. SURNAME
Sta. Lucia Senior High School
Practical Research 1 (PR1)
FIRST NAME MI. SURNAME
FIRST NAME MI. SURNAME
FIRST NAME MI. SURNAME
Noted by:
DARYL ELDRIN L. VALENZUELA
Practical Research 1 Thesis Adviser
Approved by:
MARIFE O. TALABUCON, Ph.D.
Principal II
APPENDIX B: LETTER OF CONSENT
Sta. Lucia Senior High School
Practical Research 1 (PR1)
Month X, 20XX
[FULL NAME OF ADDRESSEE IN BOLDFACE & ALL-CAPS]
[Title of addressee in italics]
Name of Institution / Organization
Address of Institution / Organization (Block and Street)
Address of Institution / Organization (Barangay, Location, & ZIP Code)
Dear Mr. / Ms. / Mrs. (surname of addressee),
Greetings in the name of our Lord Jesus Christ!
In partial fulfillment of our requirements for the course PRACTICAL RESEARCH 1
(PR1), we, the students of STA. LUCIA SENIOR HIGH SCHOOL program would like to
humbly request for your consent to participate as a respondent/coresearcher for
the study the study entitled WRITE THE TITLE OF YOUR RESEARCH HERE.
(Explain the contents of your data-gathering tool here. Explain its purpose.)
Thank you so much for your time and kind consideration. Hoping for your favorable
response regarding this matter. God bless us and keep us, especially during these
trying times.
Respectfully yours,
FIRST NAME MI. SURNAME
FIRST NAME MI. SURNAME
FIRST NAME MI. SURNAME
FIRST NAME MI. SURNAME
FIRST NAME MI. SURNAME
Noted by:
Sta. Lucia Senior High School
Practical Research 1 (PR1)
DARYL ELDRIN L. VALENZUELA
Practical Research 1 Thesis Adviser
Approved by:
MARIFE O. TALABUCON, Ph.D.
Principal II
APPENDIX C: INTERVIEW QUESTIONS
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(Insert your interview questions here. Use the Calibri font for this, like in
Appendices A and B.)
APPENDIX D: DOCUMENTATION
Sta. Lucia Senior High School
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(Insert pictures of your administration of the data-gathering tool here.)
APPENDIX E: CURRICULUM VITAE
Sta. Lucia Senior High School
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Xena Rowie N. Vergara
99 Jose Abad Santos St., Barangay Sta. Lucia, Quezon City
xenaver406@[Link] (+639) 062113173
EDUCATION
● Junior High School: Sta. Lucia High School
● Senior High School: Sta. Lucia Senior High School
● ALS: N/A
HONORS/AWARDS
[20XX-20XX]
Write here if any. Duplicate for multiple entries.
ON-CAMPUS INVOLVEMENT
[20XX-20XX]
Write here if any. Duplicate for multiple entries.
SKILLS
Computer Skills:
Language Skills:
Social Media:
(Create one for each member.)
