EMPLOYEE SATISFACTION RESEARCH Mitchells Stores

We, from Mitchells Store, want to hear what you have to say, in order to provide to our employees the joy of working by having the best job conditions in your work ambiance. After answering this questionnaire, please, deliver it at the Human Resources Departament. You dont need to identify.

What is your position in the company? Salesperson Sales supervisor / Cashier Store Manager

Please, mark the affirmatives below with True or False. You must leave your comment if you answered with FALSE or every time you think it is necessary.

I am proud of working for Mitchell: True False Comment: _____________________________________________________________________________ _________

1.

I will only leave Mitchell for the same job in other company if they pay me better: True False Comment: _____________________________________________________________________________ _________
1.

I work as harder as I can to get a promotion: True False Comment: _____________________________________________________________________________ _________
2.

I am more worried about raising my remuneration than being promoted: True False Comment: _____________________________________________________________________________ _________
1. 3.

Considering the workload and in comparison to other companies, Mitchells employees are well paid: True False

Comment: _____________________________________________________________________________ _________ The problem with remuneration is the comission and bonuses criteria: True False Comment: _____________________________________________________________________________ _________
1.

I am colaborative to my co-workers when my help is needed: Comment:

4.

True

False

_____________________________________________________________________________ _________ Associates are always in a good mood, what makes my job easier: True False Comment: _____________________________________________________________________________ _________
1.

I like the routines I have to do in this position: True False Comment: _____________________________________________________________________________ _________
5.

My skills are underused in this position: True False Comment: _____________________________________________________________________________ _________
1.

I work in a clean and sanitized environment: True False Comment: _____________________________________________________________________________ _________
6.

WORKPLACE SATISFACTION REPORT Mitchells Stores

1.

Executive summary Introduction

Resume of everything
2.

Human Resources Department developed a questionnaire and distributed to get the eleven items answered by each of the 247 employees. The items are focused in three different major themes which, together, may give the whole piece of employees workplace satisfaction in Mitchells Stores:

Bonds with Mitchell Remuneration, perspective of promotion and ability to the job Relationships in workplace and hygiene factor

3.

Findings

78% of the workers said they would leave Mitchell for better remuneration. 85% of the employees works for a promotion most of them are Salesperson, which commented that they work hard for being hired with contract as Cashiers (they have no contract as Salesmen). 68% of the employees find they are well-paid, but less than 50% agreed with payment criteria (46%). 57% help colleagues when it is necessary, but this percentage is compound mostly by Sales Supervisors and Store Managers. Salesmen are very clear in justifying their noncollaboration with the commission, which is individually accounted. 62% of the employees find a good workplace inspired by colleagues good mood. It was mentioned though that Salesmen in bad mood very often insult costumers, whom leaves stores unsatisfied with the treatment. 83% like their activities and only 26% of total think their skills are underused. There were no major complaints about Hygiene Factor so that 98% of the participants said the work environment is clean.
4.

Conclusion

Promotion opportunities and raising salary possibilities are determinant factors to define the satisfaction level of Mitchells employees with their work ambiance. It was found that for most of Mitchells employees it is more important to be well-paid than to work in this company. Although Mitchell is well-known as a reliable retailer where best professionals chose to work, being hired by Mitchell is question of proud only for highlypositioned employees (most of them Store Managers). Salesmen and mainly Sales Supervisors/Cashier have no bonds with the company/brand. Making some money is their goal. Despite of not having job security (no contracts), Salesmen are satisfied with their remuneration since it only depends of how hard is their work they are paid per hour and, in addition, they can receive commission on sales (but complaints were written about how difficult it is to reach the goals). On the other side, the stores loses part of their potential on managing because

Store Managers, which mostly have other business experience and may have some acknowledgement, feel unmotivated to work harder and increase profit because there would be no additional gains like profit shares and no perspective of promotion. Because of everything that has been said, Mitchells workers are mostly unhappy with their workplace. The dissatisfaction levels may not have interfered with the profit, but as it affects the way Salesmen deal with customers, it is about to change the way clients sees the brand.
5.

Recommendations

The most important thing Mitchell should do to enhance employees workplace satisfaction is changing their payment criteria. Paying a percentage of sales for Salespersons (commission) is a motivating factor but is also a bad circumstance for workplace satisfaction, as it increases the competition and decreases the collaborative attitudes between co-workers. It was also noticed that Store Managers are well-educated and so that they could lead some workshops for their subordinates. It would help improving service and would make Managers feel more useful to and involved with the company.