Running head: ENTERPRISE APPLICATIONS | 1

IS Management: Enterprise Applications Applied Research Project Khath Ourng Jerry Gonzales

Keller Graduate School of Management December 05, 2010

Prepared for: Professor Rabey IS535

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IS Managements: Enterprise Applications I. Introduction

II. Definition: Enterprise Applications Today businesses have become more complex and competitive. As the businesses grow, having many departments and branches as well as having suppliers around the globe, the cost of transaction processing has become a big issue; it is sky high. Furthermore, the competition from businesses worldwide is hard to challenge. To stay on top of the business game, businesses need to find solutions to reduce the cost of business transaction processing but still have the capability to satisfy customers and increase profits. To achieve the goal, businesses need to change their way of conducting or performing their business transaction processing. Businesses need to become digital and global in relation to performing well in management, marketing, selling, and building good relationship among suppliers and customers globally. Management, managers need real knowledge of their business transaction processing, such as employees monitoring and payroll, supply chain, customers orders or background relating to consumptions records, to help made wise decision. Marketers need real knowledge of the products and services they are promoting and need to know their customers well; so that they can promote and target their products to the right consumers anywhere and anytime. They need to know of the environment where their companies make sell and provide services. With the right knowledge they can apply the right approach whether using or adapting the customers language, culture, or belief. Sellers need customers credit record in order to make sales and provide the services that the customers deserve. Sellers are similarly applying the same approach as the marketers when

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performing the sales, else they might be losing customers interests, and therefore lose sales and no profit. Companies need to establish a way to bring current information of their productions and services to customers. Ultimately, companies need to build a network where customers can interact with them for any questions, feedback, training, workshop, and building good friendship. Without the smooth flowing between the companies and suppliers, the business transaction processing is costly, for companies do not have the products to sell to customers at the right time. Without the smooth interaction between companies to customers, company would lose sales, and not too long, lose customers permanently. Therefore, to reverse the business transactions dilemma, companies around the world are now seeking for new technologies assistant to help them run their businesses with the competitive advantage. Enterprise Resource Planning Systems have the capabilities to help solve the transaction problem. The Enterprise Resource Planning Systems have the ability to integrate all fragmented system of the company to a central database management. It can integrate the internal systems; so that staffs at all departments of the companies can access information via the dash board in their specific fields. For example, accountants can access data of employees payroll status to help them issue the check and keep records current. The managers can access knowledge information to help them made wise decision and monitor employees. Human resources can access information about employees working status; so that they can promote certain employees or fire the unfitted, and then hire another one to substitute. On the other hand, the database can reduce repetition and increase accuracy of data to be used by all staffs. Example, if the sales have sold and enter into the system, the staffs at the shipping, the accountant, and the

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management departments will know and have the same data. So, what is really the ERP you may wonder? The ability to integrate all segregated key business processes in manufacturing and production, finance and accounting, sales and marketing, human resources, and storing the data in a single central database repository.

III. Brief Background of Wayne Enterprises Wayne Enterprises is a subsidiary of a Fortune 500 company and leader in the installation of building products. The companys mission is to deliver value to their customers, and profits to the company, through innovative building product solutions. The building products include cabinets, garage doors, shelving, closets, rain gutters, fireplaces, insulation, windows, and more. The company has branches located in every major metropolitan area in the United States while the corporate office is located in Daytona Beach, Florida. Wayne Enterprises has established national accounts with several of the countrys largest home builders such as Pulte Homes and with some of the best product manufacturers such as Rubbermaid and Owens Corning. They are able to provide their customers value by negotiating discounted pricing and by installing products manufactured by their parent company. Also, they offer their customers convenience by stocking many of their products in one warehouse, offering timely installations, and a single invoice for multiple installations. To accomplish their mission, become more efficient, and become more profitable, Wayne Enterprises decided to implement an enterprise resource planning system. They have chosen Oracles E-Business suite to automate many of their business processes including payroll, billing, and production. Initially, they hired a consultant group to help design and implement the new ERP system and spent millions of dollars before the first branch went live.

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IV. Discussion of Current Business Issues

V. Discussion of Proposed Solution

VI. Recommendations

VII. Conclusion

VIII. Attachments

IX. References There are no sources in the current document.

X. Exhibits