ii

ANNA UNIVERSITY OF TECHNOLOGY COIMBATORE 641047

BONAFIDE CERTIFICATE
Certified that this project report OPEN SOURCE MYTHICAL TICKET SYSTEMis the bonafide work of BALAJI.V, DINESHKUMAR.S,

KRISHNAKUMAR.N, KARTHIKEYAN.E who carried out the project work under my supervision.

SIGNATURE

SIGNATURE

SUPERVISOR
Mr.M.ELANGOVAN,B.Tech Lecturer, Department of CSE, Mahendra Engineering College, Mahendirapuri, Mallasamudram, Namakkal - 637503.

HEAD OF THE DEPARTMENT

Prof.R.G.SAKTHIVELAN,M.E(Ph.D) Department of CSE Mahendra Engineering College Mahendirapuri, Mallasamudram, Namakkal - 637503.

Submitted for the project viva-voce held on ____________________at_________

Internal Examiner

External Examiner

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ACKNOWLEDGEMENT
First and foremost, we sincerely thank our beloved Chairman

Shri.M.G.BHARATH KUMAR, and all the members of MAHENDRA ENGINEERING COLLEGE at this time for providing all necessary facilities to complete the course successfully.

We

wish

to

express

my

sincere

thanks

to

our

respected

Principal

Dr.R.SAMSON RAVINDRAN B.E., M.S., M.B.A., Ph.D (Solar Energy)., Ph.D(Bio-Engg)., F.I.E, C.E.(India) M.I.S.T.E for his encouragement during the course of study.

We solemnly express our gratitude to our Head of the Department of Computer Science and Engineering Prof R.G.SAKTHIVELAN, M.E., (Ph.D), for his encouragement and constant support which initiated us to complete this report work.

We are indebted to our guide, Mr.M.ELANGOVAN, B.Tech, Lecturer, Department of Computer Science and Engineering, for his constant guidance and encouragement throughout the report work without which the report could not have been completed successfully.

We

wish

to

express

our

sincere

thanks

to

our

project

co-ordinator,

Ms.P.SRIMIRUTHULA, B.E., Lecturer, Department of Computer Science and Engineering, for her guidance and encouragement to complete it successfully.

Finally, we thank all teaching and non-teaching staff members of Department of Computer Science And Engineering and our friends for their support towards the successful completion of this technical report work.

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TABLE OF CONTENTS

CHAPTER NO

TITLE

PAGE NO

Abstract List of Tables List of Abbreviations 1 Introduction 1.1 Objective 1.2 Overview 2 System Analysis 2.1 Existing System 2.1.1 Drawbacks 2.2 Proposed System 2.3 Feasibility Study 2.3.1 Economic Feasibility 2.3.2 Operational Feasibility 2.3.3 Technical Feasibility 3 System Specification 3.1 Hardware Requirements 3.2 Software Requirements 4 Software Description 4.1 Front End 4.2 Features of Rails 5 Project Description 5.1 Problem Definition 5.2 Overview of the Project 5.3 Module Description 5.3.1 Modules 5.4 Database design vii viii 1 1 1 2 2 2 3 3 3 4 4 5 5 5 6 6 7 11 11 11 11 11 14

5.5 Input Design 5.6 Output Design 6 7 System Implementation Conclusion & Future Enhancements 7.1 Conclusion 7.2 Future Enhancements 8 Appendix 8.1 Source Code 8.2 Screen Shots 9 References

17 17 18 19 19 19 20 20 36 52

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ABSTRACT
Open Source Mythical Ticket System is also a metaphor for the touting of new technology in terms of 'modernity' rather than its actual suitability to purpose. The ticketing system is now considered to be a philosophy to work with minimal paper and convert all forms of documentation to a digital form. The ideal is driven by a number of motivators including productivity gains, costs savings, space saving, the need to share information and reduced environmental impact. The computer provides anyone access to digital documents in the paperless environment controlled by log in permissions which provide high security. It has been specifically designed for IT support companies who service multiple small business clients; however, it can easily be used by a companys internal IT staff to support a single client with hundreds of users. The application was written using Ruby on Rails and boasts the latest features found in todays rich web applications such as Ajax. There is a ticketing concept to manage the office as fully control in a digital way. In that for every employee in the office had their own username and password for login into the ticketing panel to report the ticket of their own. Due to the digital form documents, the employee of one cant visible another documents in the ticketing system which enhances the security system of the office. But the administrator who manages the ticketing system can able to visible and edit the ticket which is post by the other.

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LIST OF TABLES

TABLE NO
1 2 3 4 5

TITLE
USER LOGS TICKET LOGS TICKET STSTUS TICKET TEXTS SESSIONS

PAGE NO
14 15 15 16 16

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LIST OF ABBREVIATIONS

ROR MVC DRY CRUD CSRF CSS HTTP MD5 CVE

RUBY ON RAILS MODEL VIEW CONTROLLER DONT REPEAT YOURSELF CREATE, READ, UPDATE AND DELETE CROSS SITE REQUEST FORGERY CROSS SITE SCRIPTING HYPER TEXT TRANSFER PROTOCOL MESSAGE DIGEST COMMON VULNERABILITIES AND EXPOSURES

YAGNI SQL POLS API GB CD-ROM USB HTML

YOU AINT GONNA NEED IT STRUCTURED QUERY LANGUAGE PRINCIPLE OF LEAST SURPRISE APPLICATION PROGRAMMING INTERFACE GIGA BYTE COMPACT DISK-READ ONLY MEMORY UNIVERSAL SYNCHRONOUS BUS HYPER TEXT MARK-UP LANGUAGE