2 0 2 3 TA F E N S W

S T R AT E G I C P L A N
U P D AT E
TA F E N S W AC K N O W L E D G E S A B O R I G I N A L A N D T O R R E S S T R A I T

ISL ANDER PEOPLES AS THE TRADITIONAL CUSTODIANS OF

T H E L A N D , R I V E R S A N D S E A . W E AC K N O W L E D G E A N D PAY O U R

R E S P E C T S T O E L D E R S : PA S T A N D P R E S E N T O F A L L N AT I O N S .

DUBBO, WEST REGION | TRADITIONAL L ANDS OF THE WIRADJURI PEOPLE

CONTENTS

Foreword 4

Introduction 5

2022–23 Key achievements 6

Our vision 7

Our commitment to Aboriginal and Torres Strait Islander peoples 8

Strategic goals 9

Accelerating skills in priority areas 9

Ensuring educational quality 10

Delivering exceptional learner experiences 11

Partnering for greater educational and social impact 12

Strategic enablers 13

Cultivating an empowered, adaptive workforce 13

Modernising our digital and physical infrastructure 14

Strategy roadmap 15

C O V E R I M AG E : C A R P E N T R Y COMMERCIAL COOKERY
 FORE WORD

I am pleased to present the 2023 TAFE NSW Strategic • Achieving enrolment growth and improving learner
Plan Update. completion rates; and
• Reducing the administrative burden on employees.
For over a century, TAFE NSW has played a critical role
in the NSW economy, providing industry with a skilled The overall direction of the Strategy is unchanged,
workforce, and fostering opportunities within local but we have refined some of our goals, timelines,
communities for education and employment. Today, and success measures. We have also extended
we are Australia’s largest training provider, offering the Strategy’s timeframe by two years to 2027,
vocational and higher education pathways in more than allowing for better prioritisation and phasing of major
156 regional, remote, and metropolitan communities initiatives. The refinements to the Strategy are detailed
across the state. throughout this document.

In July 2022, we unveiled our ambitious Strategic I extend my gratitude to everyone who has contributed
Plan. The Strategy is a dynamic document, reflecting to the initiatives and targets outlined in the plan. The
the evolving environment in which TAFE NSW 2023 TAFE NSW Strategic Plan Update provides a clear
operates. It acknowledges shifting economic and direction for advancing TAFE NSW and securing our
labour market conditions, and technological and position as an efficient, effective, and highly sought-
digital innovations, as well as changing industry, after training provider for the people of NSW.
learner, and community expectations.

This Update underscores our commitment to annually

reviewing the Strategic Plan to ensure it remains fit for
purpose and aligns with the NSW Government’s current
and emerging priorities for TAFE NSW. Specifically, this Stephen Brady
Update supports the new Government priorities for the Managing Director, TAFE NSW
public training provider, including:

• Rebuilding a strong and locally connected

TAFE NSW
• Reducing the reliance on a casualised
teaching workforce

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INTRODU CTION

TAFE NSW is Australia’s largest their specific skills needs and Our role is to:
provider of vocational education contributing to the development
and training, serving around 397,000 of vibrant and thriving places to • Deliver vocationally aligned education and training to support individuals
learners each year. We operate in more live and work. in securing meaningful jobs and progressing their studies and careers
than 150 communities and support • Provide work-integrated training in priority areas to strengthen the state’s
more individuals facing disadvantage Today we operate in a changing skilled workforce and build a stronger economy
than any other training provider. environment where digital innovation
• Provide inclusive and accessible programs to support learners living
and social disruption are rapidly
in regional communities and experiencing disadvantage
Our training spans around 260 transforming the way we live, learn,
• Offer upskilling and reskilling programs to enable individuals
occupations, across 85 industry and work. TAFE NSW plays an
and enterprises to succeed in a world of accelerating change; and
sectors and includes short courses, increasingly important role in this
nationally accredited vocational shifting landscape, contributing to • Create skills ecosystems by breaking down sectoral boundaries, leading
training, higher education the growth of emerging industries, to equitable educational opportunities that drive socially inclusive outcomes.
programs, as well as microskills while safeguarding the resilience of
and microcredentials. existing ones. This necessitates a
public training provider that can keep
TAFE NSW plays a vital role in pace with today’s skills needs while
supporting industries by providing imagining a future yet to be defined.
them with a versatile workforce,
equipped to meet the demands of a TAFE NSW takes pride in its role as
dynamic economy. At the same time, a key driver of economic prosperity
we empower individuals, helping and community vibrancy. We support
them secure employment, adapt the NSW Government, industry, and
to the evolving nature of work, and communities, in creating jobs, growing
pursue fulfilling professional lives. the economy, and making NSW a
Additionally, TAFE NSW works closely better place to live and work.
with local communities, addressing

NURSING
20 2 2–23 KE Y ACHIE VEMENTS

Established the Training Portfolio Designed a consistent staff Launched the Paid to Learn
Strategy informing service complaints management teacher recruitment program
delivery, infrastructure planning, process to respond to to attract a new generation
course development, and employee feedback of educators
workforce planning

Increased educational quality by Attained Higher Education Established partnerships with

establishing the Higher Education re-registration with TEQSA universities to expand skills
Governing Body and the Educational for the maximum 7 years, development in high-demand
Quality Committee with no conditions energy and healthcare sectors

Streamlined accessibility Streamlined product Piloted the new Institute of

services to improve the development processes, Applied Technology education
way we support people fast-tracking training model bringing together industry
with disability package updates and university partners

Simplified enrolment processes Introduced Universal Design Delivered record investment in

through improved website content, Standards ensuring equitable digital infrastructure with 15,000
an eligibility calculator, and use of digital technologies in new devices, and 200+ connected
application self assessment tools course design and delivery learning points

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 OUR VISION

TA F E N S W ’ s v i s i o n i s t o b e t h e l e a d i n g p r o v i d e r
of lifelong learning, meeting the evolving needs of
i n d u s t r y a n d le a r n e r s i n c o m m u n iti e s a c r o s s NS W.

TAFE NSW is committed to helping grow the state’s economy, transforming

lives, and making communities a better place to live and work.

As the state’s comprehensive public training provider, TAFE NSW plays an

important role in delivering future-focused, responsive, and flexible skills
education to the people of NSW, regardless of who they are, or where they live.

WE WILL DO THIS BY:

Goal Goal Goal

Accelerating skills Ensuring Delivering exceptional

in priority areas educational quality learner experiences

Goal Enabler Enabler

Partnering for greater Cultivating an empowered, Modernising our digital and

educational and social impact adaptive workforce physical infrastructure

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OUR COMMITMENT TO ABORIGINAL
AND TORRES STR AIT ISL ANDER PEOPLES

TAFE NSW is committed to delivering empower Aboriginal and Torres Strait • Enhance our support services to and ensure that the cultural diversity,
education, skills, and employment Islander peoples to thrive now and into facilitate meaningful outcomes rights, views, and values of Aboriginal
initiatives to enhance the lives of the future. for Aboriginal and Torres Strait and Torres Strait Ilsander people are
Aboriginal and Torres Strait Islander Islander learners respected in the delivery of culturally
peoples. We play a critical role in We will: appropriate services
• Enhance Aboriginal and Torres Strait
promoting equity and access to Islander experiences to support • Provide equal opportunities for
• Support Aboriginal and Torres Strait
education by adopting a holistic greater engagement in education Aboriginal and Torres Strait Islander
Islander learners to achieve their full
approach that recognises the and employment leanrners to access fit for purpose
potential by bridging the skills gap
interdependent social, cultural, learning spaces and facilities
between current and future job roles, • Respond to Aboriginal and
and environmental factors that affect
and supporting communities in Torres Strait Islander community • Ensure that Aboriginal and Torres
the lives and well-being of Aboriginal
alleviating skills inequality and learner needs to improve Strait Islander people have access
and Torres Strait Islander peoples.
educational participation to digital information and services
• Introduce place-based programs and
• Support economic participation and enabling participation in informed
TAFE NSW is committed to listening pathways to support people at risk
development of Aboriginal and Torres decision-making regarding their
to and working with Aboriginal people of being disengaged from education
Strait Islander people and communities own lives.
to design sustainable and culturally and work
responsive solutions that improve through local engagement and
• Ensure that standards are in place to
educational and career outcomes, strengthened partnerships
support Aboriginal and Torres Strait
as well as the overall well-being Islander learners needs and ensure • Foster a diverse and inclusive
of individuals and communities. educational equity workplace to ensure that TAFE NSW is
an employer of choice that values the
• Embrace diversity and cultural
Through the TAFE NSW Reconciliation skills and strengths of all Aboriginal
perspectives in curriculum and
Action Plan, and our strategic goals and and Torres Strait Islander employees
pedagogy to enhance learner success,
enablers, TAFE NSW will embed actions
ensuring that cultures and languages • Support all TAFE NSW employees
aligned to Closing the Gap Outcomes to
are strong, supported, and flourishing to create a culturally safe workplace

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STR ATEGIC GOALS

Accelerating skills in priorit y areas

Success will be measured by:

To achieve this, we will ensure:

As industries evolve, shaped by
technological innovation and shifts in
Our training is aligned to evolving
consumer expectations, we will adapt our
skills demand and supports
portfolio of learning products, and deliver
building a stronger NSW
This goal focuses on skills that cater to the needs of current,
ensuring learners emerging, and future industries.
develop the right mix Our training portfolio is determined Enrolments in priority
of skills needed to Our training will be aligned with Government skill areas
through a robust and systematic
achieve educational priorities and supports building a stronger
approach and supports lifelong
and job outcomes economy and thriving communities.
learning of diverse learner cohorts
aligned to evolving
economic and Our learning programs and pathways will
community needs. be designed in collaboration with industry, Our learning, teaching, and
community, and other education providers. assessment resources are
We will renew our traditional programs to periodically refreshed to cater
suit digitally augmented workplaces and to changing industry landscapes
provide modularised learning to support and learner preferences Employer satisfaction
diverse learner cohorts. with training

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STR ATEGIC GOALS

Ensuring educational quality

Success will be measured by:

To achieve this, we will ensure:

The education landscape is changing.
We will renew our quality framework to be
This goal focuses on risk-based and proportionate, simplifying Standards are renewed to reflect
enhancing the quality compliance processes to remain abreast the new regulatory approach and
promote educational excellence Qualification and
of our education and of changing regulatory standards.
and equity unit completions
training offerings so
that we deliver fit- We will ensure a learner-centric approach
for-purpose learning in the way we deliver training and services. Quality assurance practices are
that ensures industry Our quality assurance model will maintain embedded to ensure the integrity
relevance and drives the integrity of course design and delivery, of course design and delivery
learner success. while allowing for contextualisation to across the state
meet diverse learner needs.

Learner satisfaction with quality

of training and learning

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STR ATEGIC GOALS

Delivering exceptional learner exp eriences

Success will be measured by:

To achieve this, we will ensure:

The way people learn is evolving,

Learner interactions with
with students increasingly demanding
TAFE NSW are consistently
greater convenience and tailored
positive, engaging, and
educational experiences.
meaningful, fostering confidence
To remain responsive, we will revitalise in lifelong learning
This goal focuses on Learners found
our delivery models, embracing
delivering exceptional the training relevant
technological innovation, and amplifying
experiences Our learning and delivery models to their job
flexible study options that are suited to
throughout the are augmented to be flexible
blended learning environments.
learning journey and and responsive to the needs of
ensuring our learners industry and learners
We will redesign our delivery planning
feel supported
approach to ensure our offerings
for success.
encompass a wide range of programs
Our offerings and support services
aligned to demand. We will bolster our
are enhanced to better meet the
support services by implementing results-
needs of diverse learners, facilitating Learner satisfaction
driven evaluation frameworks and adapting
their full engagement in education with support services
contemporary practices to deliver better
and/or work
outcomes for our learners.

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STR ATEGIC GOALS

Partnering for greater educational and social impact

Success will be measured by:

To achieve this, we will ensure:

This goal focuses on
As regional economies and local Our local engagement and
the importance of Community
communities continually transform, we will campus activities are elevated
strong connections sentiment scores
strengthen our partnerships to develop and to make a difference in the
with industry,
deliver industry-leading, community-based communities we serve
community,
solutions aligned to their needs.
universities, schools,
and government to Our partnerships with government,
We will enhance the use of our facilities to
shape the courses industry, educational institutions
enrich campus experiences and provide safe
we offer across and communities are deepended
campus and online learning environments
our physical and to enable value creation
that foster a sense of belonging.
digital campuses.
Enrolments from learners of
diverse backgrounds, including
those living in regional areas

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STR ATEGIC ENABLERS

C u lti vati n g a n e m p owe re d , a d a pti ve wo r k fo r c e

Success will be measured by:

The market for talent is becoming more To achieve this, we will ensure:
competitive and global. Through this plan,
we will become innovative in the way we Our teams are aligned,
secure, develop, and retain our workforce, collaborative, and are accountable
and we will build and retain a skilled for maintaining a safe, effective,
workforce that mirrors the communities and inclusive workplace Employee sentiment scores
we serve.

Empowering our
We will support the professional Our people are equipped and
people and building
development of our people, invest in empowered to be responsive
a great workplace is
opportunities that build deep industry in evolving environments
the key to outstanding
connections, and reduce administrative and recognised for industry-
customer service.
burdens that get in the way of delivering leading capabilities Work Health and Safety scores
great customer service.

We will also foster a workplace where Our workplace practices and plans
employees feel valued, supported, and are simple and optimised to deliver
inspired. Our day-to-day activities will positive employee experiences
ensure a safey culture and support a
respectful and collegial work environment.
Workforce diversity targets

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STR ATEGIC ENABLERS

Modernising our digital and physical infrastructure

To achieve this, we will ensure: Success will be measured by:

Our digital and technical

infrastructure is modernised,
enhancing learner and employee
experiences, and ensuring secure
We will continue to optimise our digital and resilient services
capabilities and invest strategically in our
physical assets to create a more advanced
Transforming our Our campuses support learners to
and effective learning environment.
digital footprint and be job-ready through contemporary
Employee satisfaction
modernising our and industry-standard teaching
We will progressively build a with digital support
physical infrastructure and learning spaces
technology-enriched and fit-for-
is the key to unlocking purpose campus network.
Our campuses are integral to local
engaging, flexible, and
communities, providing engaging
industry-responsive We will partner with government
spaces for collaborative learning
learning experiences. agencies, industry partners, educational
and community development
providers, and community organisations
to create connected and engaging spaces
Support systems are enhanced,
for local communities.
delivering the full benefits Learner satisfaction
of technology, to reduce the with facilities
administrative burden and
facilitate better workflows

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STR ATEGY ROADMAP
GOALS 2022-23 2023-24 2024-25 2025-26 2026-27

Training incorporates Initiatives strengthen training Customise training to suit

Data-driven planning, with New course profiles with
innovative practices, in priority areas. Courses learner needs. TAFE NSW
courses optimised for rapid both recognised and
future-focused learning support transition between recognised as a leading trainer
industry response. unaccredited programs.
and job readiness. school, VET and HE. in priority skill areas.

Accessible self-assurance Self-assurance model with Quality embedded in ways of

Quality parameters defined Educational Quality
model with simplified continuous improvement working, ensuring delivery
for training that is adaptable Framework embedded with
compliance processes, mechanisms, driving of quality training. Learners
to various contexts and streamlined standards,
to integrate quality in operational agility and and industry highly satisfied
industry settings. reducing regulatory burden.
all training. stakeholder confidence. with the outcomes.

Continually improved
Digitalised enrolment
enrolment experiences. Processes and systems
Improved enrolment process. New onboarding, Digitally enabled delivery
Flexible learning models enable tailored learning
processes. A roadmap showing supporting learner success. models and modernised
to drive enrolments. Cross- solutions, to meet the
the learner journey. Revamped delivery planning learning environments.
region collaboration for evolving needs of learners.
to meet demand.
expanded access.

Enhanced stakeholder Engagement with stakeholders

Strengthened connections TAFE NSW positioned at the
engagement, piloting Streamlined community generates benefits for
with government, industry, centre of the education and
educational models engagement, supporting learners and community.
universities and schools, training ecosystem, building
collaborating with meaningful interaction. Campus environment
fostering greater participation. a stronger skills base.
universities and industry. fosters engagement.

ENABLERS 2022-23 2023-24 2024-25 2025-26 2026-27

Strategies and culture

programs that improve Partnerships providing career A future-ready workforce with An empowered workforce
Professional development
workforce alignment. mobility. Workforce culture agile teams to meet changing supporting emerging skill
opportunities for staff to
Simplified workplace promoting an agile response to skill needs. Streamlined needs. TAFE NSW known for
optimise expertise.
processes reducing community needs. workplace processes. our industry-leading talent.
administrative burden.

Support for employees to

Boosted digital connectivity integrate smart technologies
A refreshed IT network Enhanced student
enhancing experiences. in pedagogy. Learners use
and modern devices rolled management system, Digitalised customer
Modern device rollout industry-relevant technologies.
out. An online platform reducing educator workload. relationship workflows. Smart
continued. Operationalise A campus network that
supporting flexible learning. Enhanced spaces for infrastructure dashboard
Asset Management System. provides contemporary
Equipment mix reviewed to community engagement via implemented. Design
Policies and systems that learning environments,
support current and future implementation of Campus standards for spaces updated.
support increased use of supports optimal utilisation,
service delivery Master Plan initiatives.
TAFE NSW facilities. and promotes broader socio-
economic outcomes.

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AG E D C A R E