Terry L. Clark 304 Town View Dr. Wappingers Falls, NY 12590 90@westpost.

net Summary Accomplished history of developing, deploying, and managing cost effective trans portation, distribution and logistics programs. Proven ability to understand, e ngage in, enhance and ensure the effective success, scope and innovative structu re of in-house organizational business goals, as well as partner (customer) goal s. Thorough in process and procedure creation, improvement and implementation as it pertains to business, employee, and customer necessity. Advanced management and leadership skill sets in both corporate and field enviro nments. Superlative interpretation and negotiations skills accompanied with persuasive w ritten and verbal communications abilities. Senior level experience in budgeting and forecasting. Repeated success in building and nurturing client relationship s in order to retain client base, as well as attract new clients. Comprehensive computer knowledge and ability. Advanced specialty training in, and training of employees in the areas of inventory, cycle counting, forklift operation, rail an d hazmat safety process and procedures. Exhaustive work ethics with consistent l ong and short term goal accomplishment. Professional Experience Raymour & Flanigan Furniture Poughkeepsie, NY August 2010 - Present Customer Delivery Manager Manage home delivery drivers and Contractors in Metro North Region (16 Zones) Maintain a positive and ongoing relationship with Stores, Sales Teams, Customer Care, Service Center, Corporate, Internal and External Customers to enhance Cus tomer Experience Upholds and Demonstrates company leadership guiding principles while motivatin g and implementing change within Delivery Teams, as well as Operations and Custo mer Care departments. Prompt at providing problem resolution and appropriate communication to resolve and diffuse challenging situations. Generates daily Routes, Driver Schedules and Payroll Manage Add-ons and Fall Off % to improve Customer Satisfaction Rate. Created and Implemented Driver Delivery Pool Super Bowl Incentive to improve mo rale and service completion Minimized Service, Exchanges, Reps, Rebin and Refusals through new inspection / load techniques. Qualified delivery driver (26 ft Straight Truck) enabling ability to fill in to assist in Emergency Delivery requests Gap Inc. Fishkill, NY April 2008 - April 2010 Campus Transportation Manager (800k savings YTD) Managed priorities in alignment with Transportation and Logistics operating pla ns and vision Demonstrated business leadership by using independent discretion to create and achieve short and long-term strategic and tactical plans for team guided by broa d policies, objectives and standards Identified, pursued, and implemented service offerings that met customer operat (845) 337-1006 - Email: tc11ede

ional needs that achieved, and/or improved their overall efficiency Pursued innovative programs focused on year-over-year performance improvement Delivered analytical work required for decision-making about departmental direc tion and plans Influenced and educated key stakeholders to ensure alignment on operational and program-related solutions Managed financial performance and delivered consistent results below budget Maintained Business Continuity Plans for the entire facility Negotiated service and cost solutions with customers and/or providers Manage performance of the local Campus Transportation office to ensure all perf ormance metrics were met and exceeded (EOS performance ratings 92% and above) Managed local relationship with carriers and shuttle providers to ensure an eff icient yard operation with ample capacity to facilitate efficient DC operations. Partnered with internal business partners (Inbound logistics, LCC (Load Control Center) and DC (Distribution Center) operations on business decisions. Ensured process quality in compliance with achieving efficient and accurate ontime release and delivery of product to our Pool and Store partners. Manage DSD and Line haul Operations (Provider) Drove provider performance through trend and root-cause analysis and led approp riate corrective action measures to improve performance Drove employee engagement by creating a collaborative/positive work environment that encouraged strong two-way communication, employee & leadership and diverse thought Developed and owned plans for promoting team accountability for meeting perform ance goals while motivating and leading cross-functional work Championed change initiatives and improvement while maintaining operational ef fectiveness & success Leveraged professional partnerships (internal & external) Nufarm Americas, Inc. Burr Ridge, IL March 2001 2007 Transportation & Warehouse Operations Manager (2.2 million in savings within projected 2 yr. plan) Redesigned and sourced new distribution model for Shipping and Receiving facili ties Wrote and deployed new processes, procedures and practices Hired and trained supervisory teams (3) and subordinates (9) - 3 Shifts Measured, documented and enforced docking, lead-time and demiurge accountabilit y Determined optimal customer/product/distribution location Designed product layout for cross docking and picking process Wrote all scripts for Enterprise Resource Planning (ERP) Integration and system s upgrade for departments Collaborated in the design, implementation of service requirements for third pa rty logistics providers Collaborated in determining and negotiating contract for third party logistics providers Collaborated in creation and implementation of master carrier and warehouse con tracts Collaborated in creation and management of core carrier program Compose executive management reports Created programs to assist in minimizing cost affecting annual distribution and transportation budget Created five year strategy and operations plan Cultivated and managed transportation provider relationships Identified, evaluated, and assisted in negotiations for outsource distribution locations for hazardous chemical storage and shipment Monitored performance and carrier efficiencies (OTR, Rail and Vessel)

Composed and implemented spill prevention control and containment process and p rocedure Researched, designed, and implemented inventory & cycle count program (90 95% yearly accuracy) Completed ABCD classification for finished products and customers Wrote and implemented Emergency Escape Route & Disaster Recovery Plan for wareh ouses CSX Intermodal Railroad, Bedford Park, IL. March 1995 - 2000 Terminal Manager Director for terminal operations, work forces and administrative processes. Developed and implemented appropriate standards, goals and measurement within the terminal budget while maintaining service level and personnel effectiveness . Implemented initiatives to improve service reliability and control of operati ons costs, clerical staffing, equipment utilization and distribution, lift avoid ance and drayage reduction. Developed necessary management reports required to improve and monitor service and costs per requirements of Network Operations, Safety, Customer Service, Sales and Finance Departments. Coordinated with all departments to identify/implement new or improved processes to acquire and maintain new business, including monitoring procedures for new or endangered accounts, new services, and development of various trucking initiatives. Operations Manager Actively participated and communicated with all associated shippers/vendors to insure goal achievement, productivity and timely movement of freight (within TO FC/COFC guidelines). Ensured safe and efficient handling of inbound and outbound train make-up and connections. Worked closely with switch crews, road crews and various contractors and vendors. Worked as a Train Planner for the Operation s/Administration Departments. CSX Intermodal Railroad, Jacksonville, FL. September 1992 1995 EDI Specialist I Service Order Department Created timely, accurate EDI service orders through analysis, input and correct ion Provided assistance to customers and Research Analyst as needed for resolving b illing errors and making corrections. Established procedures for completing all assigned tasks on in individual / tea m basis. Developed a thorough knowledge of rail billing, rates, routes and customer EDI procedures. Knowledge and familiarity of rules governing the transportation of Hazardous ma terials /cargo. Thorough knowledge of handling IT/TE customs equipment and paperwork. Working knowledge of customs procedures /disposition of bonded equipment EDUCATION Luther Rice Bible Seminary, Lithonia, Georgia 1998 (Master of Divinity Program) Central Texas College, Killeen, Texas 1991-1992 - Medical Laboratory Technolog y Univ. of Maryland, Wuerzburg, Germany 1986-1990 BA in Business Management (Trans

portation Logistics) Minor in the German Language (fluent) William M. Raines SR. HI. School, Jacksonville, Florida tudies) MILITARY UNITED STATES ARMY - Honorable Discharge, Sergeant E-5 ASSOCIATIONS Mojos Pen Writers Group is Chicago Author ional Library of Poetry Racquetball Instructor/Player tball Association NOTABLE AWARDS & ACHIEVEMENTS

1981 Graduate (Gen. S

1981-1990

University Illino Nat Illinois Racque

Project Manager CSXI Railroad 1999, Licensed Minister 1996, Published Autho r 1995 to 2000 European Soldier of the Year 1986, Third All-Army Racquetball Champion - 1988 Instructor for All-Army Drill Team Champions - 86/87/88 Developmental Programs & Courses: APICS (Introductory Course) U.S. DOT Hazardous Materials Course (OSHA) Certified 2006 Certified Forklift Trainer (OSHA Federal Training Center) 2005 AAR Equipment Seminar High Performance Team Building (CMI Quarterly Seminars) Management Concepts Course(s) Concepts of Management and Supervision Course(s) MS Office / Excel / Word / Power Point / Publisher / Windows 2000 / XP / Vista Salary Range: 80K to 90k Annual