CASSIUS DOWNS 62 Prospect Drive San Rafael, CA 94901 cd1372d6a@westpost.

net 510-708-3485 SUMMARY: I'm a successful IT manager with twenty years experience in domestic and global business process improvements, as well as having managed global marketing and sa les for three years at Lucent Technologies. While with Lucent I also developed, trained and managed a global team of 135 consultants. I have in depth knowledge and experience in both sales management and IT management, including managing bu siness process improvements, strategic and tactical strategy, global technical a rchitecture, applications development, infrastructure, data center operations, b usiness continuity and disaster recovery, security, finance, audit and regulator y compliance. I'm a "people person" with strong communications and consensus building skills. I use a consultative approach to partner with stakeholders, peer organizations a nd staff to deliver on our objectives. As a consultant and program manager I've developed and delivered multiple executive level presentations, project proposal s and project plans. I've also worked in multiple industries and companies as a consultant and I've quickly learned their business model, organizational structu re, internal and external business drivers, strategic and tactical objectives, a nd how to get things done within their culture and capabilities. I'm a strong believer in the planning and execution of cultural and people chang e programs as these are often more important than the technical change or soluti on being implemented. I've personally developed and delivered cultural and peopl e change projects to ensure the success of major projects being rolled out into the business and IT. I'm also a public speaker on IT service management and gove rnance, and I've delivered multiple presentations within companies to executives , staff, a Remedy users convention, and to ITSM/ISACA groups in several cities. I am active in promoting IT Service Management as well as governance through pro fessional associations and groups such as itSMF USA and ISACA. CORE COMPETENCIES: Management: I have expertise in business process improvements, relationship management, deve loping business solutions to meet or exceed business plans, and assessing, remed iating and managing programs and projects. * Managed; 72 applications developers for multiple concurrent lines of business, network management operations, data center operations, and IT strategic archite cture groups at Bank of America. * Managed or developed; business requirements and use cases, business solutions design, quality assurance testing, user and support processes and procedures, tr aining, support, audit, compliance, and business continuity processes for domest ic and international banking at Bank of America. * Consolidated multiple projects into programs for PG&E, Adobe Systems, Bank of America, and British Telecom (BT). * Remediated projects at multiple companies to resolve issues or roadblocks such as; management and organizational issues, culture change and user acceptance is sues, scope and deliverables alignment with a dynamic and changing business, app lications and infrastructure process improvements, and vendor management. Governance: I have expertise in developing and deploying internal governance for IT manageme nt that encompasses the organization, strategy, policies and processes of runnin

g IT to deliver on the business's strategies and objectives. * Developed governance strategy and program for the CIO at Adobe Systems using C OBIT and operationalized using ITIL. * Designed and implemented IT controls and process for regulatory compliance suc h as Sarbanes Oxley at several companies for applications, infrastructure, secur ity and internal audit. * Developed and implemented security policies, procedures, and identity/access m anagement for Federal Home Loan Bank, Cisco, and Yahoo! * Assessed and updated business continuity and disaster recovery plans for Bank of America and a pharmaceutical company in San Diego. IT Service Management - ITSM: Expert in developing, customizing and deploying applications and infrastructure service management processes and applications. I've designed, developed and deli vered processes and applications, communications and culture change programs, an d training. * Consulted, developed and delivered on ITSM and ITIL processes and applications for: Barclay's Global Investors (BGI, now Blackrock), PG&E, Yahoo!, and Federal Home Loan Bank. * Designed, updated and implemented Change Management, Release Management, Incid ent Management, Service Desk, Request Management, Service Level Management, and Configuration Management processes and applications at BGI, PG&E and Federal Hom e Loan Bank. * Public speaker and volunteer for IT Service Management Forum (itSMF USA) and I SACA; delivered presentations or training in Miami, Las Vegas, San Francisco, Sa cramento, and Fargo as well as national webcasts. * Certified in IT Service Management: ITIL Manager, ISO20000. CAREER HISTORY: Network Edge LLC Consulting Engagements: Partner British Telecom (BT): 2011 * Program Manager for a global project * Major program risk assessment PG&E: 2008 - 2010 * ITIL domain expert and program consultant for major rollout of BMC Remedy v7.6 * Reported to project sponsor and worked with Gartner consultants on project * Developed and launched six process work streams and project management structu res * Co-lead for change and release management processes Barclays Global Investors (BGI): 2008 * ITIL domain expert and consultant for major rollout of HP ITIL applications * Focus on change management process and application Federal Home Loan Bank of San Francisco: 2005 - 2008 * Program Manager - Sarbanes Oxley remediation for applications, infrastructure and security * Worked with internal and external auditors, risk management, business managers and IT managers * Reported to CIO and provided management metrics and reporting * Identified and drove issues to resolution across the organizations Cisco Systems: 2005 * Consultant on Sarbanes Oxley remediation team for applications Calpine: 2004 - 2005 * Consultant for Sarbanes Oxley Document Management System for SOX 404 process 1995 - 2011

Yahoo!: 2004 * Assessment for applications Security (ISO17799) and Sarbanes Oxley Compliance (SOX) * Project Manager - Billing Systems Business Operations Center Creation Microsoft & MSN: 2002 - 2005 * Project Manager - Data center backup and recovery technology selection assessm ent SUN Microsystems: 1995 - 1999 * Professional Services - Latin America & Pacific Regions * Project Manager - major networking project for WestPac Bank in Sydney, Austral ia Siemens/Nixdorf Computers: 1996 * Created sales and marketing materials for new UNIX consulting services International Network Services (INS): 1995 - 1999 * Technical sales support in Northern California; joint sales calls and proposal s development * Preformed assessments for security, networking, and data center operations at twelve major corporations * Developed service desk process reengineering and workflow redesign for a major healthcare corporation * Disaster recovery assessment for a biotech company * Interviewed, documented, and analyzed cross-organizational requirements for mu ltiple customers. ServiceWare: 1995 * Project Manager - knowledge management applications systems customization and implementations at Coca-Cola, Yamaha, and Transamerica Lucent Technologies: Global Account Manager 1999 - 2001 * Global Partner Account Manager for Microsoft & Lucent global partnership inclu ding global and regional executive relationships, global marketing and sales, an d consultant delivery in North America and Europe; increased sales by 6x within eighteen months. * Manager of Microsoft Consulting Practice in North America and Europe; 135 cons ultants Bank of America NT&SA: Systems Manager 1985 - 1995 * Manager of IT Architecture and Standards, responsible for ANSI and ISO standar ds committees * Managed strategic vendor relationships and technical architecture five year ro admap * Managed data center in San Francisco for FX and securities traders in London, New York, San Francisco, Sydney and Tokyo * Manager of 72 applications developers developing and supporting twenty-four re tail banking applications * Developed first global network operations management group and tools EDUCATION - BS in IT Management; University of San Francisco 1992 CERTIFICATIONS - ITIL Service Manager, CISA, CISSP, CBCP, ISO20000 DISTINCTIONS - Appointment to United States Military Academy; West Point, NY - President's Award; IT Service Management Forum (itSMF) USA