Jennifer Taylor 10916 Collingswood Drive La Porte, Texas 77571 281-636-9867 jt138ccf6@westpost.

net Qualifications Offering a solid background in banking, including: * Nine years of comprehensive knowledge and experience within the financial indu stry including * Facilitating the opening of a new banking facility * Developing and managing new account and teller personnel * Managing an operations department of 9 employees * Implementing a support department for bank personnel * Implementing a training department * Assisting with 6 successful mergers and acquisitions * Completion of a manual conversion including typing all converted loans and booking loans to the core processing system, as well as building loan files * Proficient in handling simultaneous projects and meeting deadline s effectively. * Proven ability to communicate with all levels of personnel and ma nagement to accomplish company goals. Work Experience Heritage Bank, Pearland, Texas Assistant Vice President/Lobby Manager October 2010 - Present * Responsible for working with vendors to ensure all operational functions were installed and operating properly for new bank facility. * Managed a staff of 5 operations employees in the teller and new accounts area. * Developed and trained new account and teller personnel on all bank procedures and functions. * Created and implemented policies, procedures, and guidelines for operations st aff. First Community Bank, Webster, Texas Assistant Vice President/Training Manager May 2008 - October 2010 * Developed and implemented training program for all bank staff. * Identify ongoing training needs and create training courses for bank employees . * Perform all training related to teller, new accounts, compliance, and Human Re sources areas as well as all systems used by the bank. * Provide training support for bank acquisitions. * Created a Peer Assisted Learning Program for teller and new accounts positions . * Developed compliance curriculum through online learning system. Assistant Vice President/Deposit Operations Supervisor August 2006 - May 2008 * Managed a staff of 9 full-time operations employees including deposit operatio ns, wire transfers, record retention, and online banking areas ensuring employee training and adherence to company policies, procedures, and guidelines. * Conducted performance appraisals for all operations staff. * Developed Policy and Procedures Manual for Deposit Operations Department. * Interacted with in-house and outside auditing firms for compliance purposes. * Provided support for all bank mergers and acquisitions for operations and trai

ning. * Processed all levies, freezes, subpoenas, and garnishments for 36 locations. * Charged-off all past due demand deposit accounts and prepared board reports fo r bank. Operations Services Specialist March 2006 - August 2006 * Entered and verified domestic and international wire transfers as well as post incoming wires transfers. * Balanced teller cash, ATM, general ledger accounts, all due from accounts, and official check accounts. * Supervised the online banking and ACH processing area including working with c ommercial online banking customers. * Reviewed and processed FED adjustments including return deposited items, check and ACH disputes and adjustments, processing errors and large return notificati ons. * Processed all unposted customer and internal transaction. * Assisted Deposit Operations Manager in all areas of the department. First Community Bank N.A., Houston, Texas Customer Service/ Operations Online Representative May 2003 - Nove mber 2005 * Provide administrative support to operations personnel. * Conduct hands-on training for safe deposit box, visa cash card and online bank ing systems. * Establish and maintain procedures manual for new account personnel. * Cross-sale cash management, lockbox, and visa merchant services to business cu stomers. * Reconciled teller over and short, suspense, and chargebacks. * Distribute daily reports to all branches. * Assisted Vice President with projects as needed. Skills/System Knowledge * * * * * * * * * * * * * * Proficient in Microsoft Office Suite and Resourceful utilizing the Internet. Bank Systems used: Fiserv eView- CustomerFile- Core System Processing Jack Henry- Core System Processing S1- Online Banking Processing Premier eCom and eCorp- Online Banking Processing Barclay- New Accounts Platform Deposit Pro- New Accounts Platform Sierra Remote Deposit- Remote Deposit Processing EZ Teller/Superview- Teller System Wire Xchange- Wire Transfer Processing Docubase/iDentifi.net- Report and Research System eInfoSource (Access based)- Research Database System CSI NuPoint

Education * University of Houston- Clear Lake, Houston, Texas August 2002- July 2005 Bachelor of Business Management Degree with a concentration in Human Resource Ma nagement Served as Vice President of Membership for the Society for Human Resource Manag ement * San Jacinto College Central, Pasadena, Texas August 2001- July 2004 August 2000- May 2001

* University of Texas- San Antonio, San Antonio, Texas

References Available Upon Request