SHARON L. MORAN 27201 Kepler Street ~ Menifee, CA 92584 sm14171c6@westpost.

net ~ Home (951) 679-3865 ~ Cell (951) 522-6950 ________________________________________________________________________________ ____ Possess excellent customer service and public relations skills. Self motivated, self directed individual with the ability to lead, be part of a team or work in dependently. Have held positions of increasing responsibility and have a proven track record of getting the job done. Enjoys working with and helping people. Strong problem solving skills. Exhibits excellent leadership qualities and a v ery strong work ethic. ________________________________________________________________________________ ____ Experience Kennyas Custom Iron Works, Inc. (San Marcos, CA) 4/2008 - Present Assistant Office Manager * Responsible for providing excellent customer service at all times. * Handle customer inquiries and concerns via phone, email and in pers on. * Prepare proposals and contracts accurately and in a timely manner. * Responsible for sales, scheduling, purchasing, billing, collectio ns, as needed, and processing payroll. * Manage all client files throughout the fabrication process. * Maintain cost control by calculating cost breakdowns for every jo b after completion. Homemaker 8/2006 - Present In addition to the many responsibilities of being a homemaker, I volunteer or ha ve volunteered much of my time for the following organizations and schools: * Girls Scouts ~ I hold an Assistant Leader position. This include s assisting with meetings, activities, events and managing our annual cook ie sale. * AYSO Soccer ~ I am often the Team Manager, and I assist with league events. * Paloma Valley High School Football Program ~ I volunteered for tour naments, fund raising events and hosted Varsity Dinners. * Chester W. Morrison Elementary School ~ I helped out in the classro om weekly and helped with many of the school events. Bank of America (Oceanside, CA) 7/1985 - 8/2006

Began banking career with Southwest Bank in 1985; bank was subseque ntly sold to Security Pacific National Bank. Security Pacific National Bank pu rchased La Jolla Bank and Trust and went on to be sold to Bank of America. Bank of America merged with Nations Bank in 1998 to become one of the largest banks in the world. Operations Officer After having my second child in September of 1999, I gave up my pos ition of Customer Service Manager to raise my children. I remained on staff as

an officer for Saturdays, as needed, until August of 2006. Customer Service Manager * Responsible for branch providing the highest quality of customer se rvice possible. Our branch was awarded consistently for receiving aExc ellenta monthly mystery shops. * Handled customer inquiries and concerns in a timely and professional manner. Sharon L. Moran Page 2 ________________________________________________________________ CSM (continued) * Supervised and trained tellers on an on going basis. * Met with all employees quarterly to review their performance, up to that poin t, and provided guidance, as needed, to ensure each employee was on track to meeting their individual goals. * Responsible for branch meeting sales goals, which we consistently met or exce eded. * Responsible for interviewing, hiring and terminating employees, as needed. * Ensured staff was in compliance with all policies, procedures and regulations , which was reflective in all of our internal audits. * Monitored expenses and prepared reports for upper management. Branch Operations Assistant * Wrote performance evaluations and supervised Tellers. * Handled customer inquiries and concerns. * Prepared various reports for upper management. Specialized Clerk * Worked in New Accounts, Safe Deposit, Vault/Merchant Teller and Co llections. * Assisted customers with concerns on accounts and resolved any disc repancies. Teller * Extensive customer service and public relations duties. * Handled large sums of cash for lobby and drive-up positions. Farras Hallmark, Carlsbad, CA 8/1983 - 7/1985

Assistant Manager * Scheduled support staff of 12. * Responsible for payroll, inventory control, opening/closing duties . ________________________________________________________________ Education & Credentials Vista High School, Vista, CA - Graduated college prep courses. Palomar College, San Marcos, CA - attended general courses. Professional Development: Successfully completed many in-house training co urses and seminars during banking career. These various training courses were for sales, loans, loan processin g, management and more. ________________________________________________________________ REMARKS I am an experienced individual driven to succeed. My aptitude is ever changing

and growing. I have been successful while completing 4 bank mergers. Because I have worked on both sides of mergers, I have become quite adaptable and resour ceful. I am experienced in many areas of banking. I have successfully complete d upper managementas directives in implementing those directives to my staff.