MARK GIBSON 14071 Broken Bow Dr. N., Jacksonville, FL 32225 (904) 2215311 mg1e4fa6c@westpost.

net OPERATIONS MANAGER Manufacturing / Maintenance / Facilities / Project Management / Customer Service / Supply Chain Vendor Relations / Capital Projects / Process Improvements / Cost Control / Sale s Support A skilled manager with solid achievements in diverse roles, I develop and lead o perations and customer support team that provide high quality products and excel lent customer support. My teams and I excel at maximizing profitability in envi ronments where margins are razor thin and high quality is paramount. My strengt hs include Directing operations to achieve maximum efficiency Building and motivating productive, low-turnover teams at all levels Tightly controlling costs without adversely affecting customer satisfaction Managing complex projects to successful, on-time completion Cultivating customer relationships to maximize revenues Orchestrating integrations after complex consolidations, mergers and acquisitio ns Colleagues consider me an excellent trainer and strong verbal communicator who i s able to win cooperation at all levels. I am an action-oriented, natural leader and exceptional team player. With experience in change management, Lean manufac turing methodologies and Total Quality Management, I introduce change smoothly t o get results. SELECTED ACCOMPLISHMENTS Set production records. Managed two separate production operations. Led a team of 150 employees including 7 department management personnel. Planned work flo w. Consistently exceeded gross profit margin goals in both facilities. Establis hed and maintained excellent working business relationships with employees, vend ors and suppliers. Met increased production demand despite reduced workforce. In the wake of signi ficant merger and acquisition activity, led process improvement, downsizing and consolidation initiatives to streamline service delivery. Managed delivery of 6 00 merger/acquisition projects in one year, meeting all financial and productivi ty goals.. Completed facility redesign within tight deadline. Production technology upgrade required redesign of Deluxe Check Printers` facility. Led team to implement maj or layout change within six weeks with minimal overtime while meeting production objectives. Directed plan development and training of staff on new processes a nd technology. Improved customer service and support. Deluxe Corp. was challenged to maximize t he client experience when delivering new product lines to financial institution customers. Planned and conducted web seminars on new installation events. Refine d product delivery process, supporting sales increase from $750K to $1.5M. Catapulted revenue from key account. Fulton Financial purchased Deluxe Corp.`s L oyalty Product Line, presenting an opportunity for extensive custom branding. Co llaborated with client and led development of fully customized, client-specific product. Trained client`s staff. More than doubled project revenue from $280K t o $580K. Led emergency response to client crisis. Branches of Deluxe Financial Services c lient, Iberia Bank, were destroyed by Hurricane Katrina. Led disaster response a nd resupplied temporary branches within 24 hours. Managed quick replacement of d ocuments for Iberia customers and other banks. Cemented relationship with client . CAREER HISTORY Senior Delivery Consultant, Deluxe Corporation, 2007 to 2010. A $141B business s ervices provider. Managed client relationships in Eastern half of U.S. Directed delivery of loyalty-program products, services and support. Partnered with clien ts to facilitate product installation and ensure customer satisfaction. Helped

orchestrated downsizing. Senior Project Manager, Deluxe Financial Services, 1997 to 2006. A $164B data an d printing services firm. Promoted to manage merger and acquisition related proj ects for bank and credit union clients. Coordinated data-merging, check and form s printing to ensure timely transitions. Directed as many as 26 change projects simultaneously. Manufacturing Facility Manager, Deluxe Check Printers, 1990 to 1997. A leading c heck and forms printing firm. Directed operations of two printing facilities wit h full P&L accountability. Oversaw manufacturing, customer service, machinery ma intenance, employee development and accounting. Managed $40M budget and 175 staf f. Additional: I enjoy saltwater fishing and spectator sports, and help lead a numb er of community organizations.