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HCS/451
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HCS/451 HEALTH CARE QUALITY MANAGEMENT AND OUTCOMES ANALYSIS

Start Date: 01/10/2012
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COURSE DESCRIPTION
This course examines the relationships between health care quality and organizational performance management. The student is introduced to the rationale for performance management and the role of the governing body of the health care organization in ensuring compliance with the standards of regulatory and accreditation organizations. Methods for assuring quality in process and outcome management are described, as well as the significance and statistical application of measuring outcomes. Various health care customers are identified. Changing trends in the provision and reimbursement of health care services are reviewed.

WEEK 1 - TOPIC 1: INTRODUCTION TO RISK MANAGEMENT AND QUALITY MANAGEMENT

Objectives

ow leadership and philosophy drive risk and quality management in health care.

Materials

COLLECTION: McLaughlin, C., & Kaluzny, A. [Eds.]. (2006). Continuous quality improvement in health care Sudbury, MA: Jones and Bartlett. COLLECTION: Carroll, R. L. (2009). Risk management handbook for health care organizations (Student ed.). isco, CA: Jossey-Bass. e Read Me First COLLECTION: Read Ch. 1 in Continuous Quality Improvement in Health Care. COLLECTION: Read Ch. 1 in Risk Management Handbook for Health Care Organizations. COLLECTION: Read Ch. 5 in Risk Management Handbook for Health Care Organizations. : Electronic Reserve Readings

Assessment

of Risk Management and Quality Management in Health Care Worksheet of Risk Management and Quality Management in Health Care Worksheet Grading Criteria er to your course syllabus for additional information.

WEEK 1 - TOPIC 2: RISK MANAGEMENT IN HEALTH CARE

Objectives

e concepts of risk management. actors that influence risk management.

WEEK 2 - TOPIC 1: QUALITY MANAGEMENT IN HEALTH CARE

Objectives

e concepts of quality management. actors that influence quality outcomes. challenges in defining quality and outcomes in health care. e relationship between risk management and quality management.

Materials

o Read Me First COLLECTION: Read Ch. 2 in Continuous Quality Improvement in Health Care. COLLECTION: Read Ch. 3 in Continuous Quality Improvement in Health Care. COLLECTION: Read Ch. 3 in Risk Management Handbook for Health Care Organizations. COLLECTION: Read Ch. 4 in Risk Management Handbook for Health Care Organizations. : Electronic Reserve Readings

Assessment

agement Assessment Summary Grading Criteria er to your course syllabus for additional information.

WEEK 3 - TOPIC 1: ORGANIZATIONAL PERFORMANCE MANAGEMENT

Objectives

ow regulatory and accreditation standards affect the development of performance-management systems. how components of performance-management systems affect quality and risk management.

Materials

ee Read Me First COLLECTION: Read Ch. 5 in Continuous Quality Improvement in Health Care. COLLECTION: Read Ch. 6 in Continuous Quality Improvement in Health Care. COLLECTION: Read Ch. 5 in Risk Management Handbook for Health Care Organizations. COLLECTION: Read Ch. 10 in Risk Management Handbook for Health Care Organizations. COLLECTION: Read Ch. 17 in Risk Management Handbook for Health Care Organizations. : Electronic Reserve Readings

Assessment

anagement Assessment Summary Grading Criteria er to your syllabus for additional information.

WEEK 4 - TOPIC 1: TOOLS AND DECISION-MAKING PROCESSES

Objectives

e decision-making processes in risk and quality management. nformation needed for making risk- and quality-management decisions. appropriate tools for making risk- and quality-management decisions. hallenges in making risk- and quality-management decisions.

Materials

r Read Me First COLLECTION: Read Ch. 4 in Continuous Quality Improvement in Health Care. COLLECTION: Read Ch. 8 in Continuous Quality Improvement in Health Care. COLLECTION: Read Ch. 10 in Continuous Quality Improvement in Health Care. COLLECTION: Read Ch. 14 in Risk Management Handbook for Health Care Organizations. COLLECTION: Read Ch. 15 in Risk Management Handbook for Health Care Organizations. : Electronic Reserve Readings

Assessment

ional Performance Management Table ional Performance Management Table and Paper Grading Criteria er to your course syllabus for additional information.

WEEK 5 - TOPIC 1: ONGOING PERFORMANCE MANAGEMENT

Objectives

strategies for ongoing performance improvement in the changing health care industry. urrent and future trends in risk management and quality management in health care.

Materials

e Read Me First COLLECTION: Read Ch. 7 in Continuous Quality Improvement in Health Care. COLLECTION: Read Ch. 11 in Continuous Quality Improvement in Health Care. COLLECTION: Read Case 8 located in the Backmatter of Continuous Quality Improvement in Health Care. : Electronic Reserve Readings

Assessment

Decision Making for Ongoing Performance Management Scenario Worksheet Decision Making for Ongoing Performance Management Presentation Grading Criteria er to your syllabus for additional information. Useful Links Mathematics Excellence (CME) Writing Excellence (CWE) and Citation Generator

and Writing Guides

Team Toolkit Course Outline

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Course Course Overview Policies Health Care Web Links Virtual Organizations Week 1 Topic 1: Introduction to Risk Management and Quality Management

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Topic 2: Risk Management in Health Care Week 2 Topic 1: Quality Management in Health Care Week 3 Topic 1: Organizational Performance Management Week 4 Topic 1: Tools and Decision-Making Processes Week 5 Topic 1: Ongoing Performance Management
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