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Part 5
101. Residents made an -------- to the city 106. -------- the chef arranges the food on
council to try to get the speed limit the plate, one of the servers should bring
lowered in their neighborhood. it out to the person who ordered it.
A. appealingly A. For instance
B. appealed B. Still
C. appeal C. As soon as
D. appeals D. Meanwhile
102. All chemicals at the lab must be ----- 107. The HR team is having difficulty
--- in air-tight containers with clear labels filling the security director -------- with a
on the front. qualified applicant.
A. served A. career
B. estimated B. worker
C. stored C. background
D. resolved D. position
103. To open a new account at Columbus 108. The hospital administrator -------- the
Library, a photo ID -------- proof of health services of the entire facility to
address are required. provide patients with excellent care.
A. and A. receives
B. yet B. looks
C. so C. predicts
D. through D. oversees
104. Please double-check the inventory 109. Reporters took photographs --------
list carefully because -------- must be the opening ceremony of the Maxwell
turned in to the manager today. Music Festival.
A. their A. except
B. it B. while
C. her C. besides
D. you D. during
105. Employees need -------- three years' 110. The supplies in the storage room are
experience at their home branch before for everyone, so workers can take --------
applying to transfer overseas. they need.
A. even if A. these
B. just as B. many
C. so that C. whatever
D. at least D. that

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111. The responsibilities of each team 116. The small business owner decided to
member should be explained as -------- as use a stock photo database -------- hire a
possible. full-time photographer.
A. clearest A. for example
B. clarity B. with regard to
C. clearly C. in case
D. clearer D. rather than
112. The senatorial race could be won by 117. The new cooking classes at the
Crestline Institute are aimed -------- at
either major candidate, according to the
young adults living on their own for the
most -------- poll.
first time.
A. fragile
A. specify
B. recent
B. specificity
C. entire
C. specifically
D. consecutive D. specific
113. Because checked bags are often 118. The journal article states that the
stacked up, it is -------- for travelers to put research team's -------- are confirmation
fragile items in their carry-ons. of the medication's effectiveness.
A. advises A. finding
B. advice B. findings
C. advising C. find
D. advisable D. found
114. The laboratory's equipment is ------- 119. The shopping center project was not
- cleaned thoroughly after use to avoid as -------- to new investors as the planners
cross-contamination between projects. had expected.
A. much A. attracts
B. afterward B. attract
C. straight C. attractive
D. attractively
D. always
120. Ms. Ooshima went on a business trip
115. The town's mayor made a generous
to Singapore unexpectedly, so she had to
donation to the fundraiser, -------- the total
-------- some of her tasks to her
to over twenty-five thousand dollars.
subordinates.
A. brings
A. delegate
B. bring B. complete
C. bringing C. invest
D. brought D. reply

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121. The security guard refused Mr. 126. Marquee Couriers increased the
Dillon -------- because he could not hourly wage for delivery drivers --------
provide a valid employee badge. fill the positions more quickly.
A. admits A. in order to
B. admittedly B. similarly
C. moreover
C. admittance
D. in any case
D. admitting
127. The airline representative apologized
122. -------- Top Gardening changed the
for the cancellation but explained that it
checkout procedure on its Web site, its was due to factors -------- the company's
online sales have gone up dramatically. control.
A. Why A. between
B. Since B. against
C. Whether C. throughout
D. Still D. beyond
123. -------- the bank transfer be made 128. By the end of the year, the state's
after 5 P.M., you can expect it to be health department -------- over five
processed the following working day. thousand restaurants to check for food
safety violations.
A. As much as
A. has inspected
B. Should
B. will have inspected
C. Everything
C. will be inspected
D. Whenever D. has been inspected
124. With the recent complaints of safety 129. During his keynote speech, Dr.
violations, Colbert Airlines will probably Grayson -------- the role of nonprofit
have -------- passengers than usual. organizations in reducing poverty
A. fewer worldwide.
B. longer A. emphasized
C. each B. assumed
D. neither C. hesitated
125. The files will be deleted --------, so D. conserved
130. The Grand Villa neighborhood is
please confirm that you do not need them
known for having the city's largest --------
before selecting this action.
of high-end boutiques.
A. favorably
A. mobilization
B. substantially B. concentration
C. permanently C. recipient
D. forcefully D. commodity

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Part 6
Questions 131-134 refer to the following letter.
November 16
Dear Ms. Charron,
It was a pleasure meeting you in person this morning to learn more about your desire to
outsource Eastway Shipping's bookkeeping. ----(131)----. I understand that you no longer
wish to handle these types of tasks. I am confident that our dependable certified
accountants can take on the ----(132)----. I hope that your questions and concerns ----
(133)---- during our meeting. If not, please feel free to contact me at 555-7966 with
further inquiries. In addition, I have enclosed a brochure of our services for you to ----
(134)----.
Warmest regards,
William Satterfield

131. 133.
A. I will delete the error from the October A. addresses
invoice right away. B. addressing
B. Please call my office if the items do not C. were addressed
arrive on time. D. had addressed
C. Your accounting needs can easily be 134.
handled by our experienced team. A. translate
D. The business transports goods to B. review
distribution centers all over the world. C. recommend
132. D. oversee
A. incident
B. role
C. outcome
D. progress

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Questions 135-138 refer to the following press release.

Mercury Fashions Fall Line
Mercury Fashions offers luxurious apparel that fits your lifestyle. On September 1, we -
---(135)---- our new line of fall fashions at a runway show at Sapphire Plaza. We closely
follow the latest fashion trends, so we plan to have clothes dominated by the hottest
colors to help you show your style. These cutting-edge designs are flattering to a wide
range of body types. ----(136)----, we have new accessories like scarves, handbags, and
hats that you can mix and match. ----(137)----. Visit www.mercuryfashions.com for a
sneak peek. These beautiful items will be in ----(138)---- high-end department stores on
the same day as the runway show.

135. 137.
A. have revealed A. Our design team is always standing by
B. have been revealing you to meet your custom requests.
C. are going to reveal B. The fags should be removed before
D. revealed wearing them.
136. C. Create dozens of your own looks as
A. Even you want.
B. Also D. Our headquarters will relocate in the
C. Rather city of New York.
D. Merely 138.
A. most
B. which
C. their
D. soon

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Questions 139-142 refer to the following letter.

October 9
Ralph Benton
874 Everette Way
Coral Springs, FL 33065
Dear Mr. Benton,
Thanks to the collaborative ----(139)---- of you and your team, Otis Rentals has become
the number one car rental agency in Florida. Our market share has grown from 15% to
41% in just three years under your leadership. ----(140)----.
On behalf of Otis Rentals, I would like to invite you to transfer to our Texas branch,
where you would take on the role of regional manager. This region ----(141)---- the most
competitive one in the country, but I believe that you are up to the challenge. The
preferred start date is November 15. ----(142)----, we can be somewhat flexible if more
time to make arrangements is needed.
Sincerely,
Lucille Walsh, Chief Operations Officer
Otis Rentals

139. 141.
A. efforts A. considers
B. reports B. was considered
C. panels C. is considered
D. visits D. considering
140. 142.
A. I will take a trip to Florida for the first A. Consequently
time. B. Besides
B. Such an accomplishment is rarely seen C. For example
in our field. D. However
C. Please confirm which job candidate
you prefer.
D. It had four doors and a spacious trunk
in the back.

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Questions 143-146 refer to the following article.

(October 12)–Rapid Insurance, one of the nation's largest providers of homeowners
insurance, has announced a change at the executive level, Lillian Howes has been
selected by the Rapid Insurance board as the company's new CEO. She ----(143)----
James Loftin, who held the position for thirteen years.
"Mr. Loftin will leave the company to work in the charity sector, and we wish him all
the best in his ----(144)---- endeavors," said Rapid Insurance spokesperson Anna Gilley.
Investors are pleased with the change, as Ms. Howes is no stranger to Rapid Insurance's
operations. "Ms. Howes ----(145)---- worked as the managing director of the company
before becoming the chief operating officer three years ago," commented Ms. Gilley. "-
---(146)----"

143. 145.
A. has been succeeded A. authentically
B. succeeds B. suddenly
C. would have succeeded C. regrettably
D. was succeeding D. previously
144. 146.
A. constant A. We plan to look into the matter
B. accurate carefully.
C. future B. We believe the transition will be a
D. distant smooth one.
C. The new insurance package has
become popular.
D. The board will make the final decision
soon.

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Part 7
Questions 147-148 refer to the following information.
Excitement and thrills are just around the corner!
Director Nick Murray revealed in a recent interview that the sequel to the popular The
Warrant is coming out on July 29. The movie, called The Warrant 2: Deadly Search,
stars Eric Jackson and will be playing in theaters nationwide.
Baxter Theater is holding a special promotion for the movie. Book your ticket at
www.baxter99.com by July 20, and you'll be sent a voucher to download one of the
eighteen songs from The Warrant 2's soundtrack.

147. According to the information, what 148. How can a free music voucher be
will happen on July 29? obtained?
A. A celebrity will be interviewed. A. By purchasing tickets for a group
B. A price will decrease. B. By completing a survey
C. A theater will have a grand opening. C. By making an online reservation
D. A film will debut. D. By arriving at a site early

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Questions 149-150 refer to the following e-mail.

E mail
To: All Employees <staff@cahaltravel.com>
From: Vadim Bodrova <v.bodrova@cahaltravel.com>
Date: December 18
Subject: Repeat business
As we discussed in the staff meeting, Cahal Travel is looking for ways to increase the
percentage of customers who book more than one trip with us. Currently, we annually
contact customers who have booked an international trip with us to introduce packages
they may be interested in. Starting from next week, we will send them information about
tour packages once every four months. Please see below an example of a real customer
entry for your reference.
Current New
Name: CUSTOMER NAME Name: Henrik Hetland
Phone: PHONE NUMBER Phone: 649-555-3328
E-mail address: E-MAIL ADDRESS E-mail address:
Destination(s): PREVIOUS TRAVEL hhetland@broadmoorinc.net
SITES Destination(s): Tokyo, Japan; Santiago,
Contact: PREFERRED FORM OF Chile
CONTACT Contact: E-mail
Last Contact: December 2
I'm happy to answer any questions you may have about the new procedure.
Thank you!
Vadiin Bodrova
Cahal Travel

149. What will the business change? 150. Who most likely is Mr. Hetland?
A. The processing fee for booking a trip A. A job candidate
B. The size of the groups for tour B. A travel agent
packages C. An airline employee
C. The frequency of contacting past D. An overseas traveler
customers
D. The requirements for new vacation
planners

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Questions 151-152 refer to the following online chat discussion.

Stewart Bowser Do you have a minute? I'm trying to reserve a time slot for Joseph
[9:24 A.M.] Harris to have a checkup with Dr. Pritchard, but there is a problem. It
looks like he has been entered into the system twice. I'm not sure
which file to use.
Delilah Gibbs That sometimes happens if someone inputs new patient information
[9:25 A.M.] without saving the changes properly. However, there could also be
two people with the same name.
Stewart Bowser Good point. How can I tell if that's the case?
[9:26 A.M.]
Delilah Gibbs Look at the birth date to confirm the patient's identity. Then you'll
[9:27 A.M.] know whether or not you have the right one.
Stewart Bowser Of course! Thank you!
[9:28 A.M.]
SEND

151. What is Mr. Bowser trying to do? 152. At 9:28 A.M., what does Mr. Bowser
A. Change an address most likely mean when he writes, "Of
B. Make an appointment course"?
C. Bill a patient A. He knows a patient personally.
D. Contact a doctor B. A computer is working fine.
C. He is willing to help Ms. Gibbs.
D. A solution is obvious.

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Questions 153-155 refer to the following e-mail.

To: Hans Edgren <h.edgren@lincoya.com>
From: Amherst Bank <accounts@amherstbank.com>
Date: December 9
Subject: Amherst Bank Credit Card
Dear Mr. Edgren,
I am writing to inform you that the limit on your Amherst Bank credit card has been
raised from $1,800 to $2,500. –[1]–. We are taking this action because you have had no
late payments on your account for the past year. Your account's interest rate will also be
lowered by two percent. –[2]–.
If you are satisfied with these conditions, your service contract will be automatically
updated, and no further action is needed. However, should you wish to return to the
previous credit limit and interest rate, please inform the bank by calling 1-800-555-7799.
–[3]–. Thank you for being an Amherst Bank customer. –[4]–.
Sincerely,
Benjamin Elliot
Account Services, Amherst Bank

153. Why did Mr. Elliot send the e-mail 155. In which of the positions marked [1],
to Mr. Edgren? [2], [3], and [4] does the following
A. To check some unusual activity on a sentence best belong?
credit card "Confirmation of your request will then
B. To remind him that a credit limit has be sent by e-mail."
been reached A. [1]
C. To notify him of account changes on B. [2]
his credit card C. [3]
D. To ask him to pay the monthly bill on D. [4]
his account
154. What is Mr. Edgren asked to do?
A. Contact the company if he wants to
reset some terms
B. Update his billing address on the
account
C. Verify that he approved some recent
purchases
D. Provide a reason for making a late
payment

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Questions 156-157 refer to the following memo.

To: All Magnolia Advisors Staff
From: Kwang-min Hwang
Date: October 24
Subject: Financial data
Magnolia Advisors is responsible for an increasing amount of sensitive financial data
from our clients. Because of this, the executive committee has decided to make changes
to improve the protection of confidential files and prevent unauthorized access. On
November 6, card readers will be installed on the doors of all file storage rooms, and
employees will be issued key cards. In addition to denying entry to those without cards,
the card readers will keep a record of who is entering the room and when. If a card
reader malfunctions, please see Maintenance Director Jim Abbott in his office. Should
you have questions or concerns about the change, feel free to call me at extension 23.

156. What is the purpose of the memo? 157. What does Mr. Hwang recommend
A. To describe computer software that doing if a device is not working?
stores digital files A. Visiting a maintenance employee
B. To notify employees of increased B. Reporting a problem by e-mail
security measures C. Calling him at his office
C. To congratulate the staff on meeting a D. Ordering some replacement equipment
financial goal
D. To introduce a new policy regarding
client interactions

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Questions 158-160 refer to the following e-mail.

To: Ellie Jarvis <elliejarvis@boylestoninc.com>
From: GTP Cleaning <info@gtpcleaning.com>
Date: January 19
Subject: Order #49025
Dear Ms. Jarvis,
On behalf of GTP Cleaning, I would like to apologize for an issue with your order
(#49025) that has put its delivery behind schedule.
The following products are in stock and will be dispatched today, arriving at your mailing
address within 2-3 days:
Brightex Wood Polish, 9.7-oz. Canister
McGraw All-Purpose Cleaner, 32-oz. Bottle
Trumbull Scouring Pads, pack of 6
Avery Window Cleaner, 26-oz. bottle, new non-toxic formula

The following item is currently out of stock:

Freida Pod, pack of 3 2.5-oz. air-freshener units, Cherry Blossom fragrance
We will not receive replacements for Lhie oul-of-stock item at our warehouse for 4 to 6
weeks. If you take no action, this item will be shipped as soon as it becomes available
again. There will be no additional charge for the separate shipment. Please note that there
are variations of the same air-freshener, such as Calming Lavender and French Vanilla.
Please click here to check out the complete list on our Web site, as you may find
something you prefer. If So, you can adjust the order in your account anytime before the
final item is shipped.
Thank you for your patronage!
Leon Espinoza
GTP Cleaning

158. Why was the e-mail sent? 160. What does Mr. Espinoza ask Ms.
A. To offer a refund Jarvis to do?
B. To approve a request A. View some alternative options online
C. To explain a delay B. Check the quantity of her order
D. To promote a product C. Resend the payment for the current
159. What is mentioned about the Freida order
Pod? D. Provide feedback after testing a
A. It has been discontinued. product
B. It is available in multiple scents.
C. It has non-toxic ingredients.
D. It is the most popular product.

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Questions 161-163 refer to the following article.

Cantrece Shopping Center Wins National Award
March 22–Cantrece Shopping Center has been honored with the prestigious Conifer
Prize in a ceremony held last night at the San Mateo Hotel. The award is presented
annually to a company or organization whose building follows eco-friendly practices,
uses sustainable building materials, and reduces energy consumption. The shopping
center is an exemplary model for all of these categories. Solar panels on the building's
rooftop supply over 80% of the building's needs. In addition, skylights reduce the need
for daytime lighting, and a rainwater collection system provides water for flushing toilets
and cleaning. The building's designer, Yolanda Knapp, was present to accept the award
at the ceremony, and she said she and her colleagues will continue to strive to create
functional structures that use resources responsibly.
The judging panel that selects the winner of the Conifer Prize is continually looking for
companies that meet their criteria. If you would like to recommend a company to be
considered for this prize, please visit www.coniferprize.com.

161. For what did the Cantrece Shopping 163. According to the article, what can be
Center receive an award? done on the Web site?
A. Its environmentally friendly design A. Downloading a list of selection criteria
B. Its contributions to charity B. Viewing photographs from previous
C. Its unique products for sale winners
D. Its record number of customers C. Nominating companies for future
162. Where does Ms. Knapp most likely awards
work? D. Reading the interview with Ms. Knapp
A. At a magazine publisher
B. At a shopping center
C. At a real estate agency
D. At an architectural firm

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Questions 164-167 refer to the following e-mail.

To: Sylvia Reid <s.reid@harringoninc.com>
From: Chris Alexander <chris_alexander@modoccorp.com>
Date: February 19
Subject: Modoc Corp.
Dear Ms. Reid,
It was a pleasure meeting you at the recent Cosmetics Retailers Trade Expo in San
Francisco. As promised, I'm sending you the current catalog for Modoc Corp. –[1]–.
I understand that you are looking for ways to boost sales in your shop, and I believe that
our products can help you reach this goal. –[2]–. We have a variety of face creams,
cleansers, and other skincare products. One of our best sellers is Meridian, a lightweight
moisturizer that is intended for daily use. Customers love it because it is fragrance-free,
so they don't have to worry about how it might combine with their perfume or other
beauty products. –[3]–.
Should you have any questions, I would be happy to answer them anytime. –[4]–. You
can reach me at this e-mail address or at 248-555-0973.
Warmest regards,
Chris Alexander

164. What is the purpose of the e-mail? 166. What benefit of Meridian is
A. To thank Ms. Reid for a demonstration mentioned?
B. To follow through on a request A. It does not have any odor.
C. To register for a trade expo B. It is environmentally friendly.
D. To set up a business meeting C. It lasts for a long time.
165. What is implied about Ms. Reid? D. It comes in various sizes.
A. She tried some free samples. 167. In which of the positions marked [1],
B. She lives in San Francisco. [2], [3], and [4] does the following
C. She developed a new perfume. sentence best belong?
"I'm sure you'll find that it has numerous
D. She works in the field of cosmetics.
items you'll be interested in."
A. [1]
B. [2]
C. [3]
D. [4]

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Questions 168-171 refer to the following online chat discussion.

Kelly Ward Good afternoon. I've invited Esther Tsao to this chat, as she has
[1:30 P.M.] volunteered to assist with the planning.
Esther Tsao I'm happy to be a part of this event. My roofing business, which has now
[1:31 P.M.] been closed, always sold a lot of materials from our booth at the
conference over the years.
Kelly Ward I'm glad to hear that. Now you'll be able to participate from the other
[1:32 P.M.] side of things.
Herbert Inez We're glad to have your help. Adding a second day for the first time
[1:34 P.M.] creates some unique challenges. For example, the only site I found that
is available for the weekend of October 8th is Orchard Hall. It's not as
conveniently located as Toliver Plaza, where we've held the event
before, but it's much more affordable.
Kelly Ward That's perfect. Could you contact Orchard Hall today so that we can put
[1:35 P.M.] down a deposit and lock in the dates?
Herbert Inez Sure. And I'll try to negotiate a discount for conference attendees staying
[1:36 P.M.] on site.
Esther Tsao Has the guest speaker for the evening session been selected yet?
[1:38 P.M.]
Kelly Ward We have invited Marcel Dillon to do it.
[1:39 P.M.]
Esther Tsao He would be fantastic! I saw photos of the latest building he designed in
[1:40 P.M] New York, and it is a masterpiece.
Herbert Inez I agree. I'm sure a lot of people will be interested in hearing what he has
[1:42 P.M] to say.
Kelly Ward Exactly! I expect to get confirmation from him sometime this week.
[1:43 P.M.]
SEND

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168. What is indicated about Ms. Tsao? 170. At 1:35 P.M., what does Ms. Ward
A. She has participated in the conference mean when she writes, “That's perfect"?
as a vendor. A. She is glad that Mr. Inez has finalized
B. She is responsible for decorating the a contract.
booths. B. She likes the event dates that Mr. Inez
C. She will give a presentation at the selected.
conference. C. She is satisfied with the venue they will
D. She plans to put her business up for use.
sale. D. She thinks the guest speaker will do a
169. What is suggested about this year's great job.
conference? 171. Who most likely is Marcel Dillon?
A. Its venue is conveniently located. A. A journalist
B. Its admission rates will be raised. B. A fashion designer
C. It will be longer than previous ones. C. An event planner
D. It will be held in New York. D. An architect

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Questions 172-175 refer to the following Web page.

https://www.seymourmusichall.com
Seymour Music Hall
Go Beyond the Music!
Spring is the perfect time to visit Seymour Music Hall and enjoy music-related programs
and activities. Every Wednesday at noon, we offer a free concert to the public to
showcase the talents of students taking lessons in our music tutoring program.
Hours of Operation:
Monday–Thursday 10 A.M.-6 P.M. / Friday 11 A.M.-8 P.M. / Saturday-Sunday 11
A.M.-7 P.M. / Closed on all major holidays.
Current Exhibits:
Music Through the Ages (permanent collection): Rio Room
Modern Jazz: Amber Room
Instruments Across the Globe: Dunbar Room
Lectures:
March 16, 6:30 P.M.
Ranjeet Sardar, the conductor of the Surat Symphony Orchestra, discusses how to choose
the instrument that is right for you based on your interest and physical attributes. This
information can be especially helpful for children who are joining an orchestra or band
for the first time.
April 20, 6:30 P.M.
Jihee Kim, who has been creating designs for album covers and concert posters for over
a decade, explains how she translates the emotions of the music into pictures.
May 18, 7:30 P.M.
Archie Bouley, curator of the “Modern Jazz" exhibit on display in the Amber Room,
discusses her research methods. Her goal for the exhibit was to show how jazz trends
develop and change.

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172. What is indicated on the Web page 174. Who most likely is Ms. Kim?
about Seymour Music Hall? A. A film producer
A. Its exhibits change every month. B. A music critic
B. It is offering free music lessons. C. A graphic designer
C. Its on-site lectures require tickets. D. A professional musician
D. It is open to the public daily. 175. What will lecture attendees learn
173. What is NOT a topic that is covered about in April?
in Seymour Music Hall's current exhibits? A. Capturing feelings in visual form
A. Trends in a particular genre B. Improving music-playing techniques
B. International musical instruments C. Researching famous musicians
C. The history of music D. Selecting a musical instrument
D. Modern recording techniques
Questions 176-180 refer to the following e-mail and letter.
To: Raul Wolfe <r.wolfe@wolfetiles.com>
From: Kelly Wagner <kellywagner@anokabank.com>
Date: March 19
Subject: Business Loan through Anoka Bank
Dear Mr. Wolfe,
My name is Kelly Wagner. I am following up on the appointment you had on March 4
regarding a loan for your dress-making business. I understand that you originally met
with Constance Gauthier, but she has transferred to another branch, so I am taking over
for her. As I'm sure Ms. Gauthier explained, the loan amount is dependent on your
business's financial situation. Your business needs at least $125,000 in annual earnings
for each of the past two years to be issued a $25,000 loan. If your annual earnings for
each of the past two years have been $200,000 or more, then you would be eligible to
receive $40,000.
The next step in processing your application is for you to send documents for
verification. I will need a copy of your business plan, documents showing the salary
payments to employees, your sixteen-digit business license number, and an overview of
your business account for the past two years.
If the loan is approved, you will be notified by mail, and the loan amount will be
deposited into your bank account three days after the approval date. As soon as the funds
are deposited, you can access them for any business purpose.
Warmest regards,
Kelly Wagner

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Raul Wolfe
524 Boswell Court
San Diego, CA 92101
April 7
Dear Mr. Wolfe,
We are pleased to inform you that Anoka Bank approved your business loan request this
morning. Enclosed you will find a copy of the loan agreement, which you should retain
for your records. A lump sum of $40,000 will be deposited in your bank account, and
the payments will begin from May 15. A payment of $864.79 will be automatically taken
from your account on the 15th of every month for a period of 60 months (five years). If
you prefer, you may make larger payment in order to pay the loan off early.
Should you have any questions, please feel free to contact your designated loan officer,
Kelly Wagner, at 555 7947, extension 24.
Thank you for being an Anoka Bank customer!
The Anoka Bank Loans Team

176. What is implied about Ms. Wagner? 179. What is suggested about Mr. Wolfe's
A. She recently transferred to a new business?
branch. A. It operates in more than one city.
B. She is Ms. Gauthier's supervisor. B. It opened two years ago.
C. She has not met Mr. Wolfe in person. C. It will undergo a building project.
D. She would like to reschedule a D. It earned at least $200,000 last year.
meeting. 180. According to the letter, what part of
177. What is NOT requested by Ms. the loan agreement is flexible?
Wagner for Mr. Wolfe's application? A. The lump sum amount
A. The original business license B. The monthly due date
B. A business plan C. The interest rate
C. Payment records D. The duration of payments
D. An account summary
178. When will Mr. Wolfe be able to
access the loan funds for the first time?
A. On April 7
B. On April 8
C. On April 10
D. On April 15

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Questions 181-185 refer to the following Web page and e-mail.

José Acevedo knew that he wanted to be a writer from a very young age. As a young boy
growing up in Toronto, where he still lives today, he wrote short stories for his family
and friends. He received a university degree in journalism before working at the Toronto
Daily Herald. During that time, he was awarded the McKinley Prize, which is given for
top reporting in a newspaper format. Mr. Acevedo then started publishing his own books,
and he has four titles to date.
Plastic Universe, published 2012
A look into the modern world's addiction to plastic and its effects on wildlife and the
environment. The book helped to further the discussion across the country on plastic use
and its downsides.
Wind Revolution, published 2015
The book traces the history of wind turbines and their growing popularity as a sustainable
energy source. It also outlines how individuals can get involved with using turbines on
their own property.
Catching Up, published 2016
Acevedo interviews Toronto City Council members to investigate their efforts to adopt
laws to the changing needs of the public, especially regarding technology and the
environment.
Texas Treasures, published 2017
An undercover investigation into the oil industry in the U.S. state of Texas. Acevedo
examines essential topics such as worker health, environmental protection, and corporate
greed.

E-mail
To: José Acevedo <contact@joseacevedo.com>
From: Namiyo Sawada <n.sawada@zlproductions.com>
Date: August 30
Subsect: Documentary
Dear Mr. Acevedo,
I am currently working on a documentary, and I believe that the details from your latest
book would be a great addition to my film. Your insights would be highly valuable to
our viewers. I first became familiar with your work when my book club read your debut
novel, and I have followed your career since then. I wanted to introduce myself first, but
I will call you tomorrow to arrange a time to meet, if you are interested. I can come your
way so you don't have to travel.
Warmest regards,
Namiyo Sawada
ZL Productions

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181. Who are the intended recipients of 184. What does Ms. Sawada hope to do
the McKinley Prize? on August 31?
A. Novelists A. Set up an appointment
B. Film directors B. Attend a meeting
C. Newspaper journalists C. Release a video
D. Environmental activists D. Announce a book club
182. What is implied about Mr. Acevedo? 185. In the e-mail, the word "way" in
A. He installed wind turbines on his paragraph 1, line 6, is closest in meaning
property. to
B. He spoke with his local politicians. A. method
C. He has opened a new office in Texas. B. style
D. He will teach a university course. C. feature
183. Which book does Ms. Sawada want D. direction
to feature in a documentary?
A. Plastic Universe
B. Wind Revolution
C. Catching Up
D. Texas Treasures
Questions 186-190 refer to the following e-mails and schedule.
e-mail
To: All Valley Realty Employees
From: William Monahan
Date: September 18
Subject: Upcoming software training
Attachment: training.docx
Dear Valley Realty Employees,
Please be aware that employees will be required to complete mandatory software training
in the first half of October. There are two programs that will be covered by the training.
Investiprop-7 must be installed on all company computers, and we will start using it for
all property searches instead of the Estate Max program. It is much more user-friendly,
and there are more options for adding specific search criteria. All employees must
complete the training, but they can select the date. The other program is Slate Books Pro,
which is billing software. The program has recently undergone several upgrades. Only
accountants need to take the Slate Books Pro training, and it will be provided on-site in
our conference room.
Thanks,
William Monahan
Office Manager, Valley Realty

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Valley Realty Training Schedule

Date Software Format Number of Time
Program Modules
October 2 Investiprop-7 Online 6 10:30 A.M.-12:30 P.M.
October 5 Slate Books Pro On-site 4 2:00 P.M.-4:00 P.M.
workshop
October 6 Investiprop-7 Online 6 10:30 A.M.-12:30 P.M.
October 8 Investiprop-7 On-site 6 1:00 P.M.-4:00 P.M.
workshop
October 10 Slate Books Pro On-site 4 9:00 A.M.-11:00 A.M.
workshop
October 13 Investiprop-7 Online 6 2:00 P.M.-4:00 P.M.

To: William Monahan

From: Tabitha Foster
Date: September 19
Subject: RE: Upcoming software training
Dear Mr. Monahan,
I am required to undergo training for both software programs, but I'm afraid I have some
scheduling conflicts. I have already been approved to take my annual vacation from
October 1 to October 7. I'll also be in Dallas from October 10 to 14 for the National
Realtors Convention. Please call me at extension 21 so we can talk about how to resolve
this issue.
Thanks!
Tabitha Foster

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186. What is mentioned about 189. When will Ms. Foster most likely
Investiprop-7? undergo training?
A. It can track customer billing A. On October 6
information. B. On October 8
B. It is intended to replace another C. On October 10
program. D. On October 13
C. It has recently changed some of its 190. Why is Mr. Monahan asked to call
features. Ms. Foster?
D. It requires an account and password. A. To provide an updated schedule
187. What is the same about all B. To discuss solutions to a problem
Investiprop-7 training sessions? C. To confirm attendance at a convention
A. They are all held on the Internet. D. To approve a vacation request
B. They last for the same amount of time.
C. They all take place in the morning.
D. They have the same number of
modules.
188. What is implied about Ms. Foster?
A. She plans to transfer to the Dallas
branch.
B. She is a newly hired employee.
C. She works as an accountant.
D. She had difficulty installing the
software.

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Questions 191-195 refer to the following Web page, order form, and e-mail.
www.hampstead4u.com
Hampstead
For the past twenty years, Hampstead has been supplying landscaping materials and
equipment in the Culver City area. We're open annually from early spring to mid-fall,
and we can help you create the outdoor space of your dreams whether you are shopping
for your business or your family home.
We work hard to provide affordable goods, with a wide range of options to suit all tastes
and budgets. We try to source our goods from businesses in and around Culver City
whenever possible, as this supports the local economy and reduces pollution caused by
transportation. In addition to our product line, we also offer
 Free local delivery on all orders exceeding $35
 Garden design services (whether ornamental or for crops)
 Fast and easy ordering by phone or online
 Referrals for landscaping professionals in your area
We accept returns for any reason within 30 days of the delivery date. Bagged items such
as soil and wood chips must be unopened. If you receive damaged goods or the wrong
item, we will reimburse you for the return shipping costs. Otherwise, you must cover
those costs yourself.

Hampstead
Name: Ray Casper Order Date: May 24 Delivery Date: May 26
Delivery Address: 442 Emerson Road, Culver City, CA 90230
Description Product ID Price Per Qty.
Unit
Solar LED path lights (pack of 4) NR5472 $29.99 10 $299.90
Raised garden bed, wooden frame HL195 $99.99 3 $299.97
(48' x 96' x 5.5')
Shredded wood mulch (50-lb bag) HL3810 $8.99 5 $44.95
Grey stones (20-lb bag) PS024 $23.49 5 $117.45
Metal garden edging (black, 75-ft AE638 $319.49 1 $319.49
roll)
For questions or comments about your order, Subtotal $1,081.76
please e-mail info@hampstead4u.com. Tax $64.90
Delivery $0.00
Total $1,146.66

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Email
To: Ray Casper <r.casper@lomaxltd.com>
From: Mara Brewer <m.brewer@lomaxltd.com>
Date: June 2
Subject: Landscaping
Hi Ray,
Thanks for ordering the materials that the maintenance team needs for the landscaping
work in front of our building. I've used goods from a variety of stores, and these items
from Hampstead are by far the best I've seen. I'm sure they will last for a long time. We
are making steady progress on the changes, but we're running low on rocks, so I've
ordered more of those. Also, one of the garden beds had a crack in it when it arrived, so
we should exchange it. It would be best for you to contact Hampstead about that, since
you placed the original order.
Thanks!
Mara

191. What is true about Hampstead? 194. Which product has Ms. Brewer
A. It has branches in several cities. ordered?
B. It provides a rental service. A. NR5472
C. It is operated by a family. B. HL195
D. It is a seasonal business. C. HL3810
192. Which aspect of Hampstead is D. PS024
mentioned on the Web page? 195. How will Hampstead most likely
A. Cultivating its own plants respond to Mr. Casper's request?
B. Supporting local businesses A. By providing express delivery
C. Hiring experienced crew members B. By making a free repair
D. Training landscaping professionals C. By issuing a full refund for a product
193. What does Ms. Brewer like about D. By reimbursing shipping costs
Hampstead?
A. It delivers items quickly.
B. It offers a long warranty.
C. It has high-quality goods.
D. It carries a wide selection.

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Questions 196-200 refer to the following advertisement, form, and e-mail.

Bryson Camping Spring Sale
Stock up on essential goods at our Spring Sale. One week only–April 2-8.
All Kolbert 10% off all 60% off select $15 off all 30% off all
sleeping bags Hathaway outdoor stoves Forestlife Benson 2- and
$29.99 each flashlights backpacks 3-person tents
Coupons cannot be used with certain sale prices.
Check our Web site for details.

Bryson Camping
Customer Inquiry/Comment Form
Customer Name: Rachel Barry
Company Name (if applicable): Adventure Tours
E-mail Address: rachelb@adventuretoursltd.net
Loyalty Card Number (if applicable): 7625003
File Upload: receipt.jpg
Inquiry/Comment: I recently purchased a large order of supplies for our customers'
overnight camping trips. This included 5 Renway sleeping bags, 20 Hathaway
flashlights, 8 Benson tents (the 3-person size), and 3 Forestlife backpacks. I saw on your
Web site that most of these items are now being offered at discounted prices because of
your Spring Sale. I have uploaded a copy of my receipt for review. I hope you will apply
your 30-day price match to my order so that I can take advantage of the discount.

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To Rachel Barry <rachelb@adventuretoursltd.net>

From Bryson Camping <inquiries@brysoncamping.com>
Date April 4
Subject Bryson Camping Customer Inquiry/Comment
Dear Ms. Barry,
Thank you for contacting Bryson Camping. You are correct that we refund the difference
if the price drops within 30 days of the purchase date. However, some of the sale prices
are not as low as what you have already received. For example, you got half off the
Benson tents because the product was first offered at an introductory rate, as it was new
to the market. You also received a bulk discount on items that were ordered in groups of
ten or more. Therefore, you will only receive a partial refund for the Forestlife products.
It will be sent along with a new receipt for those items within five business days.
We would love to know what you think about our inquiry process via the attached survey.
If you send it back, you will be entered into a prize drawing for a $50 store voucher.
Justin Dugan
Customer Service Agent, Bryson Camping

196. What is implied about Ms. Barry? 199. For which items will Ms. Barry
A. She was recently hired as a tour guide. receive a new receipt?
B. She was misinformed about a store A. Backpacks
policy.
B. Flashlights
C. She made a purchase before April 2.
D. She visited the store 30 days ago. C. Sleeping bags
197. Why does Ms. Barry want the D. Tents
business to review a receipt? 200. What has Mr. Dugan sent with the e-
A. To issue a refund for damaged items mail?
B. To process a request for a price change A. Some survey results
C. To confirm that some items were not B. A store voucher
shipped
C. Some discount codes
D. To check whether an employee made
an error D. A feedback form
198. According to Mr. Dugan, why was
Ms. Barry given a discount on the Benson
items?
A. She signed up for a loyalty club
program.
B. She took advantage of a product
launch.
C. She purchased a large number of
goods.
D. She presented a discount coupon.

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