QualityManagementSystem.

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Define Organizational Mission Values, and Mission, Values Priorities Map the Major Processes Define Roles and Responsibilities in the Quality System Regularly Review and Improve the System

QualityManagementSystem.com

The starting point for a QMS is to establish:

Organizational direction Organizational goals Priorities and what is important

QualityManagementSystem.com

Decisions are based on a consistent set of values Organization to be honest about its priorities The organization should commit to Total Quality Management

QualityManagementSystem.com

Most TQM and QMS programs are process based systems Requires understanding how activities fit together

QualityManagementSystem.com

Map out the major processes with inputs inputs, activities and outputs Map the primary sub processes sub-processes

QualityManagementSystem.com

QMS requires useful formal process useful, description If process definitions exist, review for exist accuracy The starting point should be: Critical processes should be documented
How processes actually work Not how they should work

QualityManagementSystem.com

Processes owners:

Are responsible for their processes Create objectives and metric Put in the resources g p Signal if lack of resources to execute the process

QualityManagementSystem.com

People need skills education or training for skills, their roles Where there are gaps continue education gaps, and training Commitment to on-going training is critical

QualityManagementSystem.com

A reflective evaluation is required

There should be a regular review of organizational goals and priorities

How is it working? Are the process objectives being achieved? Is the organization reaching, or at least moving toward, its goal? If not, what needs to change?

QualityManagementSystem.com

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