Thandiwe Namakhoma
Support Worker
+27849643565
F501 Kiaat Flats, 206 Troye Street, Sunnyside, Pretoria, South Africa 0002
Email: thandiwenamakhoma@outlook.com
LinkedIn: www.linkedin.com/in/thandiwe-namakhoma-68982a2a8
SUMMARY
Experienced support professional committed to enhancing the quality of life for individuals in
need. Skilled in providing personal care, emotional support, and assistance with daily activities,
while maintaining a respectful and empathetic approach. Known for adaptability, collaboration,
and dedication to creating a safe and comforting environment. Strong in communication and time
management, with a focus on fostering independence and well-being for each client.
PROFESSIONAL EXPERIENCE
Shemitah Medigroup : Health-care assistant
Jan 2016 – Present
DUTIES
• Created a warm and welcoming environment for clients, ensuring comfort and security.
• Delivered personal care services, including bathing, grooming, and mobility assistance, to clients
with various support needs.
• Managed medication schedules and assisted clients with correct dosages as prescribed,
helping maintain their health and safety.
• Maintained accurate records in client communication logs, documenting activities and any
changes in client health or behavior.
• Engaged clients in meaningful activities that matched their interests to improve their
emotional well-being and prevent isolation.
• Noted any significant changes in clients' conditions, reporting immediately to management while
respecting privacy and confidentiality.
• Provided compassionate companionship and emotional support, cultivating a caring and
positive atmosphere.
• Worked collaboratively with care teams to ensure consistent, high-quality support tailored to
individual client needs.
• Proposed improvements for service delivery, resulting in enhanced client satisfaction.
• Regularly attended training to remain updated on best practices and industry standards in
support work.
• Demonstrated flexibility to adapt care strategies to meet the changing needs of diverse clients.
Key Achievements
• Strengthened client and family relationships by delivering empathetic and reliable support
services.
• Enhanced client satisfaction ratings by 25% through compassionate care and clear
communication.
• Maintained an impeccable record of medication administration with zero errors.
• Reduced onboarding time by mentoring and training new support workers, contributing to a
cohesive team.
• Attended workshops on person-centered care, ensuring clients' preferences and dignity
are prioritized in all activities.
Skills
Core Skills
• Personal Care and Support – Bathing, grooming, mobility assistance
• Medication Management – Ensuring accurate dosing, adherence to schedules
• Documentation and Reporting – Maintaining clear, accurate client logs and activity records
• Emotional Support – Providing companionship, fostering a supportive environment
• Collaboration – Coordinating with caregiving teams for a holistic approach to care
Soft Skills
• Adaptability
• Compassion and Empathy
• Effective Communication
• Time Management
• Attention to Detail
Technical Skills
• Health Record Management
• Basic Life Support (CPR, AED)
• Data Entry and Record-Keeping
Education & Certifications
• GCSE Level
• Working with Students with Special Educational Needs Certificate
• Health and Social Care Certificate
• Diploma in Adult Care
• Critical Care Nursing Certificate
• Foundations for Assisting in Home Care Certificate
References
References are available upon request.
