Model Project on Consumer Rights
Title:
"Understanding Consumer Rights: Awareness and Responsibility"
Introduction
Definition of a consumer.
Importance of consumer rights in a market-driven economy.
Brief on how consumer awareness is the key to protection against exploitation.
Objectives
1. To understand the concept of consumer rights.
2. To study how consumer rights are protected under the Consumer Protection Act.
3. To analyze real-life examples of consumer grievances and their resolution.
4. To spread awareness about the responsibilities of consumers.
Methodology
Research through books, internet, and case studies.
Conduct a survey among family, friends, and neighbors on their knowledge of consumer
rights.
Analyze advertisements, bills, and product labels for compliance with consumer laws.
Interview a consumer lawyer or visit a consumer court (if feasible).
Content Outline
1. Consumer Rights
The Six Consumer Rights:
o Right to Safety.
o Right to Information.
o Right to Choose.
o Right to be Heard.
o Right to Seek Redressal.
o Right to Consumer Education.
2. Role of the Consumer Protection Act
Overview of the Act (2019 revision if applicable).
Importance of the act in safeguarding consumer interests.
Key features like consumer redressal forums and the grievance redressal process.
3. Responsibilities of Consumers
Paying bills and taxes on time.
Checking expiry dates, MRP, and product quality.
Not indulging in unfair practices.
Being environmentally conscious.
4. Survey Results (if conducted)
Sample questionnaire:
o Do you check the expiry date while purchasing products?
o Have you ever filed a consumer complaint?
o Are you aware of the Consumer Helpline?
Present results in graphs or pie charts.
5. Case Studies
Example of a consumer grievance and its resolution.
Lessons learned from the case.
6. Importance of Consumer Awareness
Discuss how awareness leads to empowerment.
Conclusion
Reiterate the significance of consumer rights and responsibilities.
Call for action: Why it is essential to spread awareness about consumer rights.
Supporting Materials
Use pictures, pamphlets, and posters about consumer rights.
Sample bills, receipts, or warranty cards as real-life examples.
Charts and graphs from survey results.
Bibliography
List all sources used, including textbooks, websites, and interviews.
