1.
Planning Phase
Objective: Understand the purpose, scope, and requirements of the project.
• Stakeholder Interviews: Engage with business owners, vendors, delivery personnel, and
customers to gather insights into their needs and expectations.
• Market Research: Study competitor platforms (e.g., UberEats, DoorDash) to understand industry
standards and user preferences.
• Regulatory Requirements: Identify legal and compliance needs, such as data privacy (GDPR,
HIPAA) and food safety regulations.
• Feasibility Study: Collect data about technical, operational, and financial feasibility.
Methods: Questionnaires, stakeholder meetings, SWOT analysis, and feasibility studies.
2. Requirement Gathering and Analysis Phase
Objective: Collect detailed functional and non-functional requirements.
• Functional Requirements:
o Vendor onboarding (menus, pricing, locations, availability).
o Customer features (search, filtering, order tracking).
o Delivery personnel features (navigation, delivery status).
o Payment gateway integration.
• Non-functional Requirements:
o Performance benchmarks (response time, uptime).
o Security requirements (data encryption, secure payment).
• Technical Requirements:
o API integrations for third-party services (e.g., Google Maps, payment providers).
o Database design for scalability and performance.
Methods: Use case development, user stories, requirement workshops, and prototyping.
3. Design Phase
Objective: Collect design-related data to create blueprints for the system.
• UI/UX Data:
o Collect user preferences for interface design (usability, accessibility).
o Gather input on user journeys (registration, order placement, feedback).
• System Architecture Data:
o Data flow diagrams (how data moves between customers, vendors, and delivery
personnel).
o Backend data structure requirements (e.g., databases for orders, payments, reviews).
Methods: Wireframing tools, focus groups, and surveys.
4. Development Phase
Objective: Implement the system based on the collected data.
• Vendor Data Collection:
o Menu details (images, prices, descriptions).
o Business information (address, certifications, licenses).
• Customer Data Collection:
o Profiles (name, contact information, delivery addresses).
o Order history and preferences.
• Delivery Data Collection:
o Personnel profiles (availability, ratings, feedback).
o Real-time location tracking.
Methods: Integration with APIs, manual data entry, and batch imports.
5. Testing Phase
Objective: Collect data to validate the functionality, usability, and performance of the platform.
• Functional Testing: Collect bug reports and usability issues.
• Performance Testing: Monitor response times and system load behavior.
• User Feedback: Test the platform with a beta audience (vendors, customers, and delivery
personnel) to collect real-world feedback.
Methods: Automated testing, A/B testing, user testing sessions.
6. Deployment Phase
Objective: Ensure smooth rollout and gather real-world operational data.
• Monitoring and Analytics:
o User behavior (time spent, pages visited, conversion rates).
o System performance metrics (uptime, error rates).
• Feedback Channels:
o Customer reviews, vendor feedback, and support queries.
• Data Collection for Improvement:
o Logs from real-world usage (peak hours, common order types).
Methods: Analytics tools, customer support channels, feedback forms.
7. Maintenance and Iteration Phase
Objective: Continuously collect data to improve the platform.
• Customer Data: Preferences, new delivery addresses, and updated profiles.
• Vendor Data: Menu updates, promotional offers, and operating hours.
• Delivery Data: Route optimizations and feedback for service improvement.
• System Logs: Errors, downtime incidents, and user behavior trends.
Methods: Automated monitoring, customer relationship management (CRM) tools, and surveys.
