TRƯỜNG ĐẠI HỌC NGOẠI THƯƠNG ĐỀ THI KẾT THÚC HỌC PHẦN

KHOA TACN ESP121 – TACN2

BỘ MÔN TACS
Giai đoạn 2 - Học kỳ II Năm học:
COURSE: BUSINESS COMMUNICATION Hệ: Chính quy Khoá:
Ngày thi: / / Ca thi:
Thời gian làm bài: 60 phút (không kể thời gian phát
đề)

Họ và tên sinh viên:…………………………………..……………….. MSV:………………………… Lớp tín

chỉ: ESP121. Số báo danh (STT): ………….
Giáo viên coi thi 1 Giáo viên coi thi 2

Giáo viên chấm thi 1 Giáo viên chấm thi 2

Điểm bài thi (bằng số) Điểm bài thi (bằng chữ)

Attention : Students are NOT allowed to use any materials and dictionaries in this test. Mobile
phones are strictly prohibited. WRITE YOUR ANSWERS ON THE SPACE PROVIDED.
PART 1. THEORY QUESTIONS (50 Points)
I. Fill in the blank with an appropriate word or phrase.
1. Whatever type of audience you will face, remember to plan your presentation so that it focuses on
audience………. People in your audience will want to know what’s in it for them.
2. The first step in a job search is analyzing your interests and goals and evaluating your …………... This
means looking inside yourself to explore what you like and dislike so that you can make good employment
choices.
3. The……………. résumé focuses on a candidate’s skills rather than on past employment.
4. While the open job market consists of jobs that are advertised or publicly listed, the …………….. job market
consists of jobs that are never advertised or listed.
5. ………………….. pattern (the six Ws) is organized by who, what, when, where, why, and how. It happens
when a presentation describing the prevention of identity theft and how to recover after identity thieves strike.
6. In a solicited proposal, your aim is to …………………. the reader that you understand the problem
completely and that you have a realistic solution. If responding to an RFP, follow its requirements precisely and
use the soliciting company’s language in your description of the problem.
7. ………………….. reports examine problems with two or more solutions. To determine the best solution, the
writer establishes criteria by which to compare the available options.
8. ……………………… reports typically are internal reports written to advise on matters such as switching to
solar energy, offering a wellness program to employees, or hiring an outside firm to handle a company’s
accounting or social media presence.
9. ……………………….. headings provide more information and spark interest. Unless carefully written,
however, they can fail to reveal the organization of a report.
10. Although reports vary greatly in length, content, form, and formality level, they all have one or more of the
following purposes: to convey information, answer questions, and ……………… problems.
II. Choose the best answer, A, B, C or D
11. Which of the following statement is incorrect?
a. Executive summary is the most important section of the business plan and is written for manager or
executive.
b. To show you are knowledgeable in the field, you should prepare executive using as many jargons or
technical terms as possible so as to impress your boss.
c. Executive summary highlights the proposal or business plan and is written for manager r executives, so it
should be less technically oriented.
d. The length of executive summary is suggested to be no more than one-tenth of the business plans or not
more than a couple of pages for lengthy business plans.
12. Which of the following statements about reports is accurate?
a. Business professionals rarely write reports.
b. Writers develop reports for internal audiences only.
c. Informal reports of eight or fewer pages are the most common report in the workplace.
d. Business writers deliver reports only through hard copies.
13. Which of the following sentences best focuses on the audience?
a. We are very pleased to have you as our newest customer.
b. You can help us by sending us your payment immediately.
c. Register now to lock in your preferred travel dates.
d. All sentences are focused on the audience rather than the sender.
14. When you organize a report indirectly, in which order should you present your ideas?
a. Description of the problem, conclusions, facts, and recommendations
b. Conclusion, recommendations, description of the problem, and facts
c. Description of the problem, facts, conclusions, and recommendations
d. The indirect pattern does not follow a set order of ideas.
15. When you receive an assignment to write a report, you should begin the report-writing process by
a. analyzing your audience.
b. determining your purpose.
c. beginning your research.
d. looking for someone else to write the report.
16. You recently chaired a team implementing new federal confidentiality requirements. After implementation,
you must evaluate each team member's performance. Which of the following suggestions about giving
constructive criticism is not accurate?
a. Use language that focuses on improvement instead of problems.
b. To show more compassion, be as vague as possible.
c. Ask the team members for feedback.
d. Discuss the behavior, not the person.
17. Which of the following statements about workplace teams is most accurate?
a. Teams tend to respond more slowly to competition or problem solving.
b. Because conflict often results, teams tend to have decreased productivity.
c. Team members who are involved in the decision-making process show less resistance to
change.
d. Individuals tend to make better decisions than teams.
18. Which of the following would probably best help a group achieve its goal?
a. Competition
b. Individual leadership
c. Emphasis on individualism
d. Active listening skills
19. Which of the following statements about business presentations and speaking skills is most accurate?
a. Speaking skills are useful only for individuals in upper-level positions.
b. Effective speaking skills and career success go hand in hand.
c. For many positions only technical skills, not communication skills, are needed.
d. Oral presentations in the workplace are necessary only when you must motivate action.
20. After determining your purpose for the presentation, what is your next important step?
a. Conducting research
b. Examining the room where the presentation will be made
c. Preparing your PowerPoint slides
d. Analyzing the audience
21. Cindy will make her presentation to a large audience of members whose negative attitudes range from
displeased to outrage. What advice should Irina follow in preparing her presentation for this audience?
a. Include plenty of personal stories, several anecdotes, and lots of jokes or humor.
b. Use facts, statistics, and expert opinions along with an energizing, upbeat delivery style.
c. Be humorous, add colorful visuals and startling statistics, and keep the presentation brief.
d. Present objective data and expert opinion in a calm, controlled delivery style.
22. Given the changing nature of the job market today, which of these is the best advice for job seekers?
a. Seek a lifelong career with a single company.
b. Upgrade your skills regularly and plan to retrain yourself frequently.
c. Start with a career that relies on existing technology skills to remain secure over the long
haul.
d. Remember that you will still have pay raises, promotions, and, finally, a comfortable
retirement over the course of your career, despite the changing job market.
23. If you have to send a long message via e-mail, what is the best advice?
a. Place all information in the body of the e-mail message.
b. Attach a separate document to the e-mail message, leaving the body of the message blank.
c. Attach a document to the e-mail message, including identifying information in the body of
the e-mail.
d. Send it another way because you should not send attachments via e-mail.
24. Which of the following business messages would use the direct strategy?
a. A letter denying credit to a customer
b. A sales letter
c. A letter rejecting a customer's claim
d. An e-mail to your staff reminding them of the upcoming all-staff meeting
25. How should the following be classified? ReliaCare increased insurance premiums by 28 percent for our
next fiscal year, that is why we are seeking new insurance bids.
a. Complete sentence c. Fused or run-on sentence
b. fragment d. Comma splice

26. Alvin is designing a PowerPoint slide show that he will present in a darkened conference
room. What should Alvin do?
a. Place the greatest focus on the visual component of his slides because this will be his
audience's focus.
b. Use as many special effects (animation, sound effects, and so on) as possible to
maintain his audience's interest.
c. Use light text on a dark background.
d. Use at least five different font colors to provide visual impact.
27. For effective presentation slides, you should apply the 6-x-6 rule to most slides. The 6-
x-6 rule means that
a. the entire presentation has no more than six slides.
b. each slide has no more than six words per line and no more than six lines.
c. each main idea has no more than six bullet points.
d. each slide is discussed for six minutes.
28. Global Connections Inc. is interviewing several candidates for a leadership position
requiring strong communication skills. What form of interview will most likely be used for
this interview?
a. A one-on-one interview conducted by the human resources director
b. A stress interview conducted by the head of the programming division
c. A computer screening interview to test applicants' programming skills
d. A group interview of several candidates at one time
29. Michael is an active job seeker now that he has submitted several job applications.
Which of the following is the best advice for Michael?
a. If you put your cell phone number on your application, answer the cell phone only if
your location is appropriate.
b. Tell your children or roommates that they must answer the phone promptly to avoid
missing any job calls.
c. Stop using voice mail to screen calls because employers are likely to find voice mail
unprofessional.
 d. If you use voice mail, have someone with a clear, professional speaking voice record
your outgoing message.
44.Ad30. Adeline made a follow-up call to her interviewer five days after the interview. Several
weeks later, Adeline has still not heard from the employer. What action should Adeline
take now?
a. Assume that no decision has been made and that a call could come soon.
b. Send the interviewer a rejection follow-up letter.
c. Show her frustration and determination by calling the employer at least once or twice
a day for the next two weeks.
d. Assume that she didn't get the job and continue her job search.
PART 2. WRITING A REPORT (50 Points)
You are a location manager for marketing department of BCG Company. You have to report the activities of
your department in the third quarter.
Write a progress letter report to your CEO of BCG company to
In your report, you should:
+ Provide background information
+ Describe the work completed so far.
+ Explain the work currently in progress, including personnel involved, activities, methods, and
locations.
+ Describe current and potential problems and possible remedies
Your letter report should be of at least 250 words in length. Add a meaningful subject line, and
descriptive heading for each section of the report.

Ghi chú : Đề thi gồm có 2 phần: DUYỆT ĐỀ THI

+ phần lý thuyết: 10 câu từ vựng - 20 câu hỏi trắc nghiệm Trưởng bộ môn
+ phần viết: 01 câu tự luận
- Thí sinh không được sử dụng tài liệu.
- Cán bộ coi thi không giải thích gì thêm.
ANSWER SHEET
PART 1: 50 points
1. 6. 11. 16. 21. 26.
2. 7. 12. 17. 22. 27.
3. 8. 13. 18. 23. 28.
4. 9. 14. 19. 24. 29.
5. 10. 15. 20. 25. 30.
PART 2: 50 points
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