96 5

5


(Human Capital) (Knowledge
Economy)










5.1) 5.2)
5.3)

5.1 (Work Systems)

(Ad hoc)
(Cross Functional Team)

 5 97

5.2 (Learning and Motivation)

5.3 (Well-Being and
Satisfaction)







5
.. 2546 10-12, 21-23, 27-38, 46-49

98 5

5
5.1

(1)

.



()

2



1)


2)


(Flat Organization)








- (Committee)

 5 99

- Flat Organization

- Cross Functional Team

- , Knowledge Worker, Mobile Unit,
Service Delivery Unit
(2)
()
()

1.

2.

(3)


()

(Morning Talk)



Web board, Teleconference




*


1

2

3

4

5

6

7

100 5

* (Ideas are Free)

 5 101

(4)

.
-

-


()

4.1

..

2
..
0708.1/5 2 2544
1)

2)
(Individual Scorecard)
3)

4)
5)

4.2

1)

2)

102 5
3)




Knowledge Center, Intranet, Internet

(5)

()

1)



2)
(Functional Competency) (Core
Competency)

3)



4) (Level)


3


5)


(Competency)
(Blueprint for Change)

 5 103

Gap

(Blueprint for Change)

104 5
(6)

-
-
(*)
()

6.1
1)

2) Job Description
3) Job Description
..
(
)
2


..

2
Internet

6.2

1) (Career Path)




2)

3)


4)

 5 105

5)
(7)

-

-

()

7.1

1)

2)

3)

7.2

1)


2)


3)

106 5

4) ..
( 3-5 6 7 8)
( 8 )


(8)
()
()

1)
()

2)

 5 107

5.2

(9)

-

-

()

7 *

1)








2) (Performance Gap) 1



3)
2

4)

5)


6)


7)

* (HR Scorecard) ..

108 5
(10)


()

1)


2)
(Action Learning)




3)



4)
(11)

-


-


-

( )

11.1

1)



2)

 5 109

3)


4)

11.2

(Explicit Knowledge)
(Tacit Knowledge)


1) Tacit Knowledge



2)


3)


(12)
()

1)


2) 2

(On the job training)
(Mentor) (Self Learning) (Action
Learning)

3

110 5

(1)





//

(Subject Matter Experts)

(Joint R&D)

(2)

(Internal Organization
Restructure)

(Communication Development)

Competency (Job Competency Profile)

(Career Path Profile)

Competency (Competency-Based Training)

(Training Roadmap)

/ (Culture Development)

/ (Work Environment)

(Agenda Based Model)


(Knowledge Management)

(E-Learning/Web-base Learning)

 5 111

(3)

(Strategic Leadership Development)
/ (Team Building)

(On the Job Training)















Competency

112 5

Competency

 5 113

.
(13)

()

1)



2)


3) Website


4)


5)


(14)


()

1)



2)

114 5

3)
(Productivity)


(15) -


-

()

1)


2)


3)






4)

5.3

(16)

-

-
-
()

 5 115

1)














2)



3) (Quality
of Work Life)



(17)

()

1)


2)


3) ( )

4)

116 5

(18)

()

1)



2)



(19)


()

1)



2)

(Counseling Center)

 5 117

(20)

-

-


()

1)



2)

3)

4)
(21)

()

1)


2)



3)

118 5
Quick Win


MBNQA 2007 5 2

5.1) (Workforce Engagement)
. (Workforce Enrichment)
. (Workforce and Leader Development)
. (Assessment of Workforce Engagement)

5.2) (Workforce Environment)
. (Workforce Capability and Capacity)
. (Workforce Climate)

 5 119

1. (Performance Management)
2. (Performance Review)
3. (Staff Recruitment)
4. (Work Climate Assessment)
5. (Learning and Development)
6. (Work Organization and Management)
7. (Workplace Environment Improvement)

1. ( Performance Management)

2. (Performance Review)

120 5

3. (Staff Recruitment)

(Desired Competencies)
(Human Resources Development)

1. (Organization
Structure) (Responsibilities and Authoritie)
(Competencies) (Employee Skill
Mapping)


(Human Resources Strategy)

2. (Current HR-Status)
(Designed HR-Status)

3.
3.1


3.2


4.

4. ( Work Climate Assessment)

(Employee Satisfaction)

 5 121

1.

1.1
1.2
1.3
1.4
1.5

2.


3.

5. (Learning and Development)

122 5

1. 3
1.1 (Organizational Analysis)

1.2 (Task Analysis)

1.3 (Person Analysis)


2.


3.

4. 4
(Reaction) (Learning) (Behavior) (Result)

6. (Work Organization and Management)

1.
1.1
1.2

2. (Organization Design)

 5 123

/

3. (Organization Chart)

3.1

3.2 (Job
Description)

4.


5.

7. (Workplace Environment Improvement)

(SHE
Safety, Health and Environment)
ISO 14000, ISO 18000

1.

2.
ISO 14000, ISO
18000

3.


4.

5.