Professional Documents
Culture Documents
Employee Motivation
After listening to this lecture, you should be able to: INTENDED LEARNING OUTCOME
1. Define the motivation process 2. Briefly explain the major motivation theories 3. Describe how these theories can be used to motivate employees in organizations
What is Motivation?
The processes that account for an individual s intensity (how hard a person tries), direction (path), and persistence (how long a person can maintain their effort), of effort toward attaining a goal
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Motivation Process
Unsatisfied need
Tension
Drive
Reduction of tension
Satisfied need
Search behavior
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Content Theories
Try to determine what (needs/drives) it is that motivates people at work. 1. 2. 3. 4. Maslow s hierarchy of needs theory Herzbrg s two-factor theory Alderfer s ERG theory McGregor s Theory X and Theory Y
5.
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Two-Factor Theory
Traditional View
Satisfaction
Dissatisfaction
Herzberg s View
Motivators Hygiene Factors
Satisfaction
No satisfaction
No dissatisfaction
Dissatisfaction
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Hygiene Factors
Supervision Company policy Relationship with supervisors Working conditions Salary Relationship with peers Personal life Relationship with subordinates Status Security Neutral Extremely Dissatisfied
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Extremely Satisfied
Hygiene Factors
Motivators
Supervision Company policy Relationship with supervisor Working conditions Salary Relationship with peers Personal life Relationships with employees Status Security
Dissatisfaction
No Dissatisfaction No Satisfaction
Satisfaction 14
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Employees will avoid responsibilities The average person can learn to and seek formal direction accept, and even seek whenever possible responsibility. Most workers place security above all other factors associated wit work and will display little ambition. The ability to make good decisions is widely dispersed throughout the population and is not necessarily the ability solely of managers
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You can't have the goal of being loved. Motivation is not kissing and being friendly to everybody. It s setting targets and achieving them
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