Job Title
Network Engineer – L1
Company Description
NTT provides a Network Operations Center in Bangalore, India as part of the 24 hour / 7 days per week
support solution for an existing client. This group supports approximately 10,000 network devices
globally.
NTT believes in the power of technology to transform organizations, make things work better … and
take businesses to the next level. Over the last three decades, NTT has established itself as global
leader in the provision and management of specialist IT infrastructure solutions and services. With
operations in over 50 countries, over 15,000 employees and over 6,000 clients – coupled with our
deep understanding of the global business and technology landscape – NTT helps accelerate the
achievement of business goals.
Qualifications
Here's what we are looking for in candidates for this job
A minimum of 2 years’ experience in Cisco R&S
Bachelors or higher level degree in Computer Science or a closely related field.
Mandatory certification(s): CCNA R&S
Job Description:
We are currently looking for a Network engineer – L1 to support the business in achieving its strategic
objective.
The primary role of the Network Engineer is to execute incident, problem, request, change, and
release efforts, handle all severity cases to attain and maintain a professional level of training,
certifications, experience, and knowledge, and provide assistance to colleagues and end users in
resolving technical requests. For this role we require extensive experience in providing excellent
remote support and the ability to successfully participate in troubleshooting issues with clients and
escalation resources.
The candidate should have Good knowledge and worked on
Cisco Router and Switches
Cisco access points and controller
Carrier issues troubleshooting
Network routing protocols
Switching – VTP, Trunk, Spanning tree,port security and redundancy protocols
Sensitivit
y Label:
General
Basic knowledge on Cisco Viptela and Meraki SDWAN solution
Job Responsiblities:
What we expect you to do
Work assigned tickets to determine the point of failure and resolve problems remotely utilizing
available tools and other Operation Center resources.
Work and escalate problems effectively in order to meet customer SLA's (service level
agreements); escalate to higher level engineers or Management if unable to resolve the issue.
Requires basic to advanced level knowledge and understanding of architecture, applications,
infrastructure, systems support and integrations related to network
Have a clear understanding of Cisco network deployment models and should understand the
functioning of Cisco routers and switches.
Troubleshoot LAN and WAN incidents.
Implement changes and conduct testing
Monitor and manage network components to deliver proactive support to client.
Should have good knowledge on network routing protocols(EIGRP, OSPF, BGP)
Should have good knowledge and experience in complex switching environment.
Experience troubleshooting telecommunications equipment and technologies.
Should have good knowledge to plan and test software upgrades of routers and switches
Should have knowledge on device/module replacements
Maintain all assigned tickets with up to date information in our ticketing system.
Direct Field Engineers and site services individuals as required to resolve and/or confirm
operation of network equipment.
Support service quality metrics.
Sensitivit
y Label:
General
