Conversation Telephone

1.

How should we talk with people calling

other people, then that person is not
there.?

Ans Im sorry Mr/Ms/Mrs not in here right

now.
2. If you can not understand to say that?
ANS Im sorry, Can you repeat that
slowly,please.
3. The first word should be said in a
telephone conversation?
ANS Hello, I want to talk about Mr/Mrs/Ms
.
4. If we are asked to help get back to what to
say?
Ans Can I take a message

 (Telephone Conversation)

(Mobile Telephone)
(Portable / Handheld telephone)

1. Hello! Good morning / afternoon / evening.

This is .. company.
May I help you?
( / /
...................
)
( / / )
........................
?
2. Hello! Vichai speaking. What can I do for
you?
(
)

?

3. Hello, this is vichsi Saendee speaking.

( )

4. Hello, this is 3735135. May I help you?
(
)
3735135

5. This is Doctor Thongchais residence. What

can I do for you?
(
)

1. This is Roger Aslin. May I speak to Khyn
Thanpol Chadchaidee?
(
)

2. This is Roger Aslin. Is Khyn Thanapol

there?
(
)

3. Im Peter Thomson. Could I speak to Mr.

Thanapol, please?
(
)


4. Im calling from the board of Investment
and I like to speak to Mr. somsak of TYK
company. Would you get him on the phone,
please?
(


)

5. Can I speak to Mr, Decha, please?

( )


Direct line
(Operator)

1. Extension 124 please.

( )
124
2. The Managing Directors office, please.

(
)

3. Room number 407 please.

( -- )
407
4. Please give me Sales Department.
( )

5. Could I have extension 318, please

(
)
318

1. Im sorry he isnt in right now. Would you

like to leave a message.
(
)

2. Im sorry he is out for lunch. Shall I have

him call you back?
(
)

3. Im sorry he just left and I dont think hell

be back again today.

(
)

4. Hes just stepped out.

( )

5. Im sorry Mr. Thanapol is tied up at the

moment.
(
)

6. Im sorry hes not available at the moment.

(
)

7. Im sorry he has a visitor with him right

now. Is there any message?
(
)

8. Im sorry he is in a meeting
( )

9. Im sorry hes on another line at the
moment.
(
)

1. May I leave a message for him?

( )

2. Would you ask him to call me when he

comes in? May number is..
(
...........)

......................
3. Could you ask him to call me back right
away?
(
)

4. Would you have him return my call?

( )

5. Please have him call me back at 3735135

between 2.00 to 5.00 p.m.
Ill be at this number till 5.15 p.m.
(
- ---

 -
)

3735135 2
5
5 15
6. Please ask him to call me back when he is
free.
(
)

7. When can I expect him to return my call?

(
)

8. I have some urgent business with him.

( )

9. Please tell him I called.

( )

10. Well, then, Ill phone him again.

( )
!
11. Could you tell me where to reach him?
( )

12. Ill ring him at about 8.30 p.m.

( -
)
8.30 .

1. Just a moment, please (

)

2. Hold on, please. ( )

3. Hang on please. ( )

4. Wait a moment, please. (

)

5. Just a second, please. (

)

6. Will you hold the line for a moment? (

)

1. Who is calling please? (

)

2. Who shall I say is calling? (

)

3. Who is this, please? ( )

4. May I ask who is calling, please? (

)

5. Can you tell me where youre calling from,
please?
(
)

6. Who did you say you wanted to speak to?

( )

1. This is 3735135. What number are you

calling?
( ------
)
3735135

2. Im sorry. You have the wrong number.

( )

3. Im afraid you have the wrong number, this
is. .
(
..........................

...............................
4. There is no one by that name here. You
must have the wrong number.

This is
(

...................... )


.........................
5. Mr.Thanapol has changed offices. His new
number is .
(
........................)

6. His extension number has changed. The

new number is.
(
.......................)

...................................................
7. Nobody by that name works here.
( )

8. Sorry, the numbers changed.

( )

9. No, this isnt the number you want.

( )

1. I beg your pardon? ( )

/
2. Would you speak a little louder? (
)

3. Will you speak up, please? (

)

4. Please speak more slowly. (
)

5. Im sorry I cant hear you. (
)

6. Ill get someone who speaks English. (

)

7. Now there is no one here who understands

English.
(

1. Anong, you are wanted on the phone line
7. ()

(
)
7
2. Its for you, Kanya. ()
( )

1. Speaking ( )
2. This is he / she. ( / ) /

3. Im on the line. ( )

4. Heres Thanapol. ( )

5. Thanapol is speaking. ( )

1. Thanks for calling. Goodbye. (

)

2. Thank you for your call. (

)

3. Nice talking to you. Goodbye. (

)

1. Call back number =

2. Ring/call/phone =

3. Incoming call =
4. Trunk call () = long distance call
()
=
5. The telephone rings. =
6. He answers the phone =
7. He picks up the receiver. =

8. He hangs up the receiver. =

9. He dials the number. =

()
10. The line is busy. =
11. This telephone s out of order. =

12. Telephone booth =

13. Telephone Directory =
14. He hanged up on me. =

15. Caller =
16. Receiver =

Caller : Hello, is that 2473210?

Receiver : yes, thats right.
Caller : Could I speak to Mr.Thanapol, please?
Receiver : Yes, whos speaking. Please?
Caller : My name is roger Aslin.
Receiver : Wait a second, please. (
) Im sorry, he isnt in the office.

Caller : Well, then, could I leave a message

for him?
Receiver : Yes, please.
Caller : Thanks and here is my message.
Please write it down
Receiver : Thats all?
Caller : Yes, that is all. Thanks again. Goodbye.
Receiver : Youre welcome. Good-bye.