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Amazon Script

The document outlines a customer service script for handling a fake order complaint at Amazon. It emphasizes the need for identity verification before proceeding with the cancellation process and offers a concession for the inconvenience caused. The agent is instructed to assist the customer in filling out a cancellation form and to install Anydesk for further assistance.

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mmeet3197
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4K views1 page

Amazon Script

The document outlines a customer service script for handling a fake order complaint at Amazon. It emphasizes the need for identity verification before proceeding with the cancellation process and offers a concession for the inconvenience caused. The agent is instructed to assist the customer in filling out a cancellation form and to install Anydesk for further assistance.

Uploaded by

mmeet3197
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Hi sir this is Edward calling you from amazon.

How may I assist you sir?

(customer will say about the fake order which we make.)

Then say... "sir you have to first confirm your identy then we can proceed further
steps towrards your order.
(they say their name number)

Tell them due to some errors you got a order which is not yours and by mistakely
they debited the amount of money from your account.

For the mistake sir our company is ready to give you some consession money because
company think you are a worthy customer of our company.

But before I transfer the consession money you must fill the cancellation form for
the order.

Thank you sir/mam for your patients. I will direct you to fill the cancellation
form.

(install anydesk to their pc/laptop)

(assist to fill the form)


and go for futher process....

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