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Romi Ronald George - Resume Overview

Romil Ronald George is a professional with experience in customer service and sales, having worked for companies like WNS, Credence Resource, Tele Performance, and Sales Bridge. He possesses strong communication and relationship-building skills, with a focus on customer satisfaction and conflict resolution. Romil holds a Graduate degree in Commerce and is fluent in English, Hindi, and Marathi.

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Shivani Samel
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60 views3 pages

Romi Ronald George - Resume Overview

Romil Ronald George is a professional with experience in customer service and sales, having worked for companies like WNS, Credence Resource, Tele Performance, and Sales Bridge. He possesses strong communication and relationship-building skills, with a focus on customer satisfaction and conflict resolution. Romil holds a Graduate degree in Commerce and is fluent in English, Hindi, and Marathi.

Uploaded by

Shivani Samel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

ROMI RONALD GEORGE

Address - A-81, 2nd Floor, Shanta Niketan Society,


Bhau-Patil Road, Pune,
411020.
Mobile Number - +919168576616
Email - romigeorge1990@gmail.com

Objectives
To make a positive contribution as part of your dynamic and well-reputed organization in a position where
my management, decision-making, and communication skills will be appreciated and enhanced.

Skills

➢ Ability to rapidly build relationships and set up trust


➢ Determined, Punctual, Confident, Hardworking, Innovative
➢ Working with others to resolve interpersonal conflict and disagreements in a positive way
➢ Working with others to find a mutually agreeable (Win/Win) outcome

Work Experience:

WNS (30th July - 1st Feb)

Was working with WNS for insurance claims process


It was more of backend proces

Credence Resource (24th January 2023 – 26th July 2024)

• Making outbound calls to customer


• Provide excellent customer service through call support
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Identify and escalate issues to the appropriate channels when necessary.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Collect past due and soon to be due receivables on accounts/portfolios assigned by calls &
emails.
• Maintain accurate collection notes on all account

Tele Performance - (09th June 2022 – 16th January 2023)


Customer Service Associate

• Making outbound calls to new and existing customer


• Managing new purchase orders
• Managing new and existing customer complaints
• Managing and setting expectation for Dealership roles and activities of clients

Achievements:

• Was recognized for making highest outbound calls of the month August.
• Recognized to get highest quality score for the month of October.

Sales Bridge - (02 January 2020 – 20 March 2021)


Sales Executive
• Making daily outbound calls to achieve daily and monthly target
• Managing daily sales reports and sending to the Lead
• Assisting new joinees
• Pitching best insurance service to the customer as per their requirements

Education

➢ SSC Completed in 2007 from MH Board


➢ Completed HSC in 2009
➢ Completed 3 years Diploma (ITI) in 2009.
➢ Graduate in Commerce 2020-2023

Personal details

Date of Birth – 04th July 1990.

Language Spoken - English, Hindi, Marathi


Date:

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