Wealth Management Products at Ing Vyshya Bank

Wealth management products
1. INTRODUCTION
The term finance refers to the concepts of time, money and risk and how they are interrelated. Banks are the main facilitators of funding through the provision of credit, although private equity, mutual funds, hedge funds, and other organizations have become important. Financial assets, known as investments, are financially managed with careful attention to financial risk management to control financial risk. Financial instruments allow many forms of securitized assets to be traded on securities exchanges such as stock exchanges, including debt such as bonds as well as equity in publicly-traded corporations. Financial stability is crucial for sustained economic growth but this cannot be achieved without strong financial systems. The far-reaching changes in the Indian economy since liberalization in the early 1990s have had a deep impact on the Indian financial sector. The financial sector has gone through a complex and sometimes painful process of restructuring, capitalizing on new opportunities as well as responding to new challenges. During the last decade, there has been a broadening and deepening of financial markets. Several new instruments and products have been introduced. Existing sectors have been opened to new private players. This has given a strong impetus to the development and modernization of the financial sector. New players have adopted international best practices and modern technology to offer a more sophisticated range of financial services to corporate and retail customers. This process has clearly improved the range of financial services and service providers available to Indian customers. The entry of new players has led to even existing players upgrading their product offerings and distribution channels. This continued to be witnessed in 2002-03 across key sectors like commercial banking and insurance, where private players achieved significant success. These changes have taken place against a wider systemic backdrop of easing of controls on interest rates and their realignment with market rates, gradual reduction in resource pre-emption by the government, relaxation of stipulations on concessional lending and removal of access to concessional resources for financial institutions.
Over the past few years, the sector has also witnessed substantial progress in regulation and supervision. Financial intermediaries have gradually moved to internationally acceptable Lorven college of science and management
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Wealth management products norms for income recognition, asset classification, and provisioning and capital adequacy. This process continued in 2002-03, with RBI announcing guidelines for risk-based supervision and consolidated supervision. While maintaining its soft interest rate stance, RBI cautioned banks against taking large interest rate risks, and advocated a move towards a floating rate interest rate structure. The past decade was also an eventful one for the Indian capital markets. On account of the subdued global economic conditions and the impact on the Indian economy of the drought conditions prevailing in the country, 2002-03 was a subdued year for equity markets. Despite this, the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE) ranked third and sixth respectively among all exchanges in the world with respect to the number of transactions. The year also witnessed the grant of approval for setting up of a multicommodity exchange for trading of various commodities. In the midst of these positive developments, a key issue that continues to impact the Indian financial sector adversely is that of asset quality and consequent pressure on capital. The liberalization and globalization of the Indian economy led to a process of restructuring and consolidation across several sectors of the economy. Several units that were set up in a protectionist environment became unviable in the new paradigm of competition in the global market place. Volatility in global commodity prices has a major impact on Indian companies. This has led to non performing loans and provisioning for credit losses becoming a key area of concern for the Indian financial system. The NPA problem in India, viewed in the context of comparison with other Asian economies, does not pose an insoluble systemic problem; at 8% of GDP, the NPA levels are significantly lower than the levels of 30-40% seen in other Asian economies. The key problems in India have been the inability of banks to quickly enforce security and access their collateral, and the capital constraints in recognizing large loan losses. Recent measures taken by the Government have attempted to address both these problems. The Securitization and Reconstruction of Financial Assets and Enforcement of Security Interest (SARFAESI) Act creates a long-overdue framework for resolving the distressed credit problem in India, by providing legal support to the resolution process and thereby encourages the flow of capital into this specialized sector.
In this manner the wealth management products got much importance in the Indian economy which has reduced the problem of NPA and the blocked capital started to flow in the economy. Lorven college of science and management
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Wealth management products The improvement of any economy depends mostly on the proper utilization of available resources. Finance is not an exception. The available funds should be used appropriately with good investment decisions or financial management. The financial management is the process associated with financial planning and financial control. Financial planning seeks to quantify various financial resources available and plan the size and timing of expenditure. Financial decision-making is also an important part of the modern day financial management process. The particular entities involved in financial management also need to be able to take the financial decisions that are intended to benefit them in the long run and achieve their financial aims, which is the basic premise of financial management. The investment management plays a major role in financial decision making. The availability of wealth management products has increased the opportunities for people to have a wide area of investments in their portfolio. It has led to the popularity of wealth management products and their role in the developmental activities.
ABOUT THE TOPIC WEALTH MANAGEMENT PRODUCTS
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Wealth management products Wealth management is it just for the super rich? Or is it for everyone? With wealth and disposable income growing, wealth management is getting increased attention. Wealth Management is an advanced investment advisory discipline that incorporates financial planning and specialist financial services. The key objectives are to provide high net worth individuals and families with tailored retail banking services, estate planning, legal resources, taxation advice and investment management, with the goal of sustaining and growing long-term wealth. Whereas financial planning can be helpful for individuals who have accumulated wealth or are just starting to accumulate wealth, one must already have accumulated a significant amount of wealth for the wealth management process to be effective. Wealth management can be provided by independent financial advisers or large corporate entities whose services are designed to focus on high-net worth retail customers. Such customers would be considered 'mass affluent' or 'upper retail' clients because of their net worth, the number of potential products they own from financial institutions, their assets under management and other methods of segmentation. Large banks and brokerage houses create separate sales forces, services and other 'benefits' to retain or attract these customers who are typically more profitable than retail banking, brokerage, or insurance customers. Wealth management services are provided by banks, professional trust companies, and brokerages. For those with sizeable assets [usually over $500,000], professional wealth management can help you plan your estate or invest your assets based on personal criteria and financial goals. Wealth management is classified as a type of financial planning tool that provides corporate and their families with private banking, asset management, legal resources, real estate planning, investment management and portfolio management with the goal of sustaining and growing long term wealth. Wealth management service providers have segmented the Indian market into four categories: the mass market (investible surplus USD5,000 to 25,000); the mass affluent (USD25,000 to 1 million); the high-net-worth (USD1 million to 30 million) and the ultra-high net worth (greater than USD30 million). Wealth management services - not just for the wealthy anymore! Does everybody need wealth management services? Some probably think dont. But with the changing trends in the ability to earn and save, with the shift from savings in traditional Lorven college of science and management
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Wealth management products guaranteed products and increasing awareness of wealth management services, most of the people will surely agree that wealth management services arent just for the wealthy anymore! Increasing wealth management services A number of banks and financial institutions are seeking a share in the fast-growing wealth management services market thats set to double every two years. Today one can choose among a number of private banks like ING Vysya, Citigroup, ICICI, Standard Chartered and ABN Amro. One can also avail wealth management services at nationalized banks like State Bank of India and Canara Bank. NRIs are estimated to hold financial wealth to the tune of $500 billion in India. NRIs form a major chunk of the customer base for Personal Wealth Management industry in India. With the combined wealth of the 20-million strong NRI population estimated to be over one trillion dollars, increasing wealth management services will surely ring in more financial cheer for NRIs here! Previously, NRIs had to avail wealth management services from abroad. But today with the increasing number of wealth management services available here, they dont need to seek help elsewhere! Personalized financial planning services and packages and a host of exclusive privileges of building wealth and security thats what wealth management services assure!
Wealth Management Services choose wisely! Wealth management means more than just sticking to a budget! It helps to plan for the future. Onell find himself/herself in the midst of services that claim to help to manage the money and provide with complete wealth management services. Wealth management services provide customized solution for the assets people own and follow the right avenue to ensure the achievement of financial goals. Those who want to manage their wealth are just need to offer the Lorven college of science and management
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Wealth management products necessary details on their finances to the wealth management executive. The executive will help to build the financial plans so one can feel comfortable and be assured that he/sheve managed their wealth in the best way! However, its important to look at the experience of the wealth management service and the companys reputation before entrusting the wealth into their hands. Key Findings & highlights in wealth management products During the second half of 2007, there was a contrasting difference between the matured and emerging economies where emerging market captured the major portion of wealth management. In 2007, the global economy grew by 5.1%, down slightly from the 5.3% global growth in 2006. The United States had one of the worlds lowest savings rates in 2007 The population of HNWIs reached 10.1 trillion in 2007 The Indian market has outperformed global markets significantly and formed new highs coincided with a continuous increase in derivatives position which peaked at over Rs1 trillion Reasons to Buy Wealth Management Products Spot Investment opportunities Reveals the factors that hamper growth of Wealth Management Industry in India Get a thorough understanding about the industry and prevent further losses Know the corrective measures for sustainable growth in the industry
Important wealth management products The wealth management products are those products which offer a number of options for an individual to allocate their present financial resources expecting certain future benefits. Certain important wealth management products includeLorven college of science and management
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Wealth management products Life insurance General insurance Mutual funds Fixed deposits Government bonds and securities etc.,
Advantages and Disadvantages of Wealth Management Services Advantages to the individual Wealth management products provide diversification in the portfolio on an individuals investments. It provides the knowledge of market risk and guides the individual to reduce those risks. It provides access to easy availability of funds. It increases the performance of the investments by creating more wealth. It provides an acute sense of achievement as a family to the individual investors. They provide a certain level of freedom to the investors to choose their investment options. It provides an opportunity of employment. It offers security of funds and instills a sense of pride and belongingness.
Advantages to the business
Investing in wealth management products can be a competitive advantage to business enterprises. They offer a more strategic selection of products and managers than tactical. It creates enthusiasm and passion in business people. It can even enable a company to outperform their competitors or their own past records.
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Wealth management products Disadvantages to the individual
Individual may feel trapped and it might prevent doing what he/she really wants with their funds. There is a low level of transparency in the wealth management products. There is a lack of individual control on their invested funds and the funds are prone to the exposure of other investors cash flows. It can be difficult to raise liquidity in the investments.
Disadvantages to the business

It can be difficult to raise capital. Decisions may be too emotional with regard to their investments. There may be a deep seated aversion to change. It can be a struggle to continue the spirit of entrepreneurial flair.
New Trends in Wealth Management The first trend in wealth management is an emerging understanding of the difference between financial planning and wealth management. Over the past few years, attempts have been made to explain what wealth management really is. Answers usually revolve around a client's portfolio size or net-worth, and many professionals think wealth management is only for the ultrawealthy. Not necessarily.
One has to think of wealth management in the context of financial planning. A financial plan, or a financial planning engagement, can occur as a one-time engagement. The service provider gathers facts and qualitative goals from their client, as well as their objectives and life dreams. Then they will assemble a report for their client that recommends strategies for maximizing their financial resources and accomplishing their objectives. Wealth management, on the other hand, is the manifestation of a financial planning engagement into a pro-active and holistic relationship for an indefinite length of time or at least the foreseeable future.
Wealth management products Wealth management definitely includes life planning, and the wealth manager agrees to act as a client's head coach and will oversee and advise the work done by other professionals. A wealth manager is accountable for ensuring a client has a current estate plan, but the wealth manager doesn't necessarily draft documents. Wealth managers make sure their clients are properly insured, including ownership and beneficiary designations for life insurance. But, a wealth manager doesn't necessarily sell insurance. Another trend is that of a comprehensive Customer Relationship Management (CRM) system that incorporates workflow and the service model. Most firms today still operate under the "squeaky wheel gets the grease" model. In other words, the clients who call most frequently and demand regular meetings with their advisors are the ones who actually get those meetings. The other clients, who do not make such demands, don't get meetings or special attention. If the service provider has a service model that mandates that all "A" clients receive weekly market reports, monthly newsletters on financial planning, quarterly performance reports, quarterly phone calls and face-to-face meetings three times per year, he/she need to make that happen. This is no time for excuses and a good CRM will see to it that these events occur and that meetings are scheduled.
Wealth Management Technology Trends It's hard to talk about trends without addressing technology. Technology advances for financial professionals seem occur almost daily. Outsourcing is one of the most telling trends. How many firms still struggle to pull together quarterly reporting, daily account reconciliations and data scrubbing? Many firms have scrapped their centerpiece or advent software only to outsource the whole system for recordkeeping and reporting. This usually saves money in the short run and provides instant scalability and continuity going forward.
Wealth management products Paperless office and the proliferation of sophisticated financial planning and data integration/aggregation software are also tech trends worth noting for wealth managers. Financial planning programs, in which a daily account value downloads automatically and feeds into the planning modules, are growing fast. These types of services and systems are routinely deployed by the most successful advisors in the country. Wealth Management Service Trends Service trends are also emerging. The most successful advisors are spending more than two-thirds of their time with their clients, and delegating or outsourcing all the "work" that used to keep them from client meetings. As CPAs mature in their wealth management practices, they too are realizing that their highest and greatest value to the client is time spent with them, not the time spent "nerding out" the numbers in the back room. Another huge movement underfoot is that of life planning. Life planning is a radically different approach than completely quantitatively driven wealth management. With life planning the client's life dreams and compelling vision for the future becomes the centerpiece for the plan not their balance sheet and cash flow. With life planning, the wealth manager is often required to stretch into a thinking and service pattern that causes the planner to ask "Why not?" and "How?" rather than a quick, calculable yes or no answer. It can be confirmed that it is about the way more than the numbers. It was always about the highest and best use of money and doing the right thing. TOPIC A study on and evaluation of wealth management products of ING Vysya Bank Ltd. The wealth management products add value to the development of any institution. ING Vysya bank also has offered a wide range of wealth management products to its customers. The further study is conducted on the major wealth management products of ING Vysya and their evaluation is made on the basis of customer satisfaction and expectation. In todays economy the questions about financial future is becoming more complex. People are trapped under various questions about their financial future like What can a person do today to plan for a comfortable retirement? Lorven college of science and management
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Wealth management products How to finance the college expenses of the children? How to finance the marriage expenses of the children? Is there enough insurance to protect the family in future? Is there a systematic investment, withdrawal and transfer plan for an individuals investment? The answer to these questions lies in selecting a good wealth management product that fulfills ones objective to have a future financial planning. ING Wealth Management Services offers an extensive range of Wealth Management solutions designed specifically to meet the financial needs and aspirations, of its customers to leave them live happily. The bank has an approach designed, to give the wealth management solution to its customers based on understanding the need horizon and risk preferences which will be integrated with the right product. ING Approach ING approach starts with a thorough understanding of the customers objectives, to develop a personalized investment plan that summarizes their current situation, long-term and short-term goals, risk tolerance and the appropriate asset allocation.
This unique approach includes: Creating proper asset allocation, according to risk profile. Selecting best-performing investment products. Regular monitoring of investment portfolios. Rebalancing investments and recommending changes when required. Periodic review and statements. INGs strong research capabilities, both domestic and international, disseminate information periodically via newsletters. INGs Wealth Management Services are also backed by a strong technological platform that facilitates full control over the investment portfolio including
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Wealth management products online transacting and viewing of portfolio, providing full freedom to access investment portfolios anywhere, anytime. Features of ING Vysyas wealth management products ING Vysyas wealth management products have certain distinctive features that ensure its efficiency. They are Distinct Financial Planning. Identifies the customers financial goals and risk appetite. Understands the customers future cash flows. Develops a path to achieve the financial goals of customers considering their risk appetite. Monitors and review the portfolio periodically. Easy Online access to the household portfolio. Online subscription and redemption of mutual funds. No cheque/ no separate application forms to be filled. Access to the exclusive market/fund updates.
ING Vysyas wealth management products The important wealth management products of ING Vysya bank are1. Life Insurance. 2. Mutual Funds.
Life Insurance Life is a roller coaster ride and is full of twists and turns. One cannot take anything for granted in life. Insurance policies are a safeguard against the uncertainties of life. Insurance is system by which the losses suffered by a few are spread over many, exposed to similar risks. Insurance is a protection against financial loss arising on the happening of an unexpected event. Insurance policy helps in not only mitigating risks but also provides a financial cushion against adverse financial burdens suffered. ING Vysya Life Insurance Company Private Limited entered the private life insurance industry in India in September 2001. Within a short span of time ING Vysya Life Insurance has Lorven college of science and management
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Wealth management products registered an impressive growth. The company currently has over 10,000 active advisors working from 75 branches (in 30 cities) across the country and over 2300 employees. ING Vysya Life Insurance is based on the tool of The Life Maker. The Life Maker: The simplest way to choose a Life Insurance plan. It tells the reason for purchasing Life Insurance and helps to choose a plan suitable for the personal financial needs of the customers. The advantages are: Protection: Life insurance helps to provide financial security and protection to the customers family, in case something happens to the customer. Savings: It works as an attractive tool for long term saving as premiums are paid regularly over an extended period with additional tax benefits. Retirement: Makes sure that the customers have regular income after the retirement and helps them to maintain their standard of living. Investment: Since the premium paid by the customer will be invested in the Unit Linked Funds chosen by them, the policy offers scope for investment value appreciation so that at the end of the term the customers and their family get an added return for their investment.
ING Vysya Life Insurance plans ING Vysya bank offers three important types of insurance plans. They are1. Traditional Plans: The traditional plans of ING Vysya Life Insurance offer a few types of insurance plans which cover both the money back and endowment policies. The important traditional plans are Creating Life Child Protection Plan. Reassuring Life Endowment Plan.
New Fulfilling Life Plan etc.,
2. ULIP Plans: The policies under this plan are limited premium paying term policies. The funds invested under this plan are further invested in the various Unit Linked Funds like Debt funds, Lorven college of science and management
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Wealth management products Secure funds, Balanced funds, Growth funds and Equity funds as per the choice of the customer. The important ULIP plans areCreating Star Child Plan. ING Positive Plan A Savings Solution.
ING Highlife.
High Life Plus. ING Life Plus. ING Term Life. ING Term Life Plus etc., 3. Pension Plans: The policies under this plan are best for finding the retirement solutions. There is a fixed amount of returns declared by the bank. There is no life coverage benefit under the pension plans. The important pension plans are ING Golden Life. ING Best Years Retirement Plan. ING Prime Life. Platinum Life etc., Mutual Funds ING Vysya mutual fund benefits from the vast international experience and professional expertise of its promoters the ING Group, Dutch insurance and banking giant. ING, one of the largest financial services groups globally, took over the former Vysya Bank in India to form ING Vysya Bank. ING Investment Management (India) Private Limited is the AMC for the mutual fund with the sponsor of the fund holding a majority stake in the company. ING Vysya mutual fund strives to provide investors with the most practical and secure investment opportunities to invest their valuable savings. As of Aug 2006, the fund has assets of over Rs.4,898 crore under management. The important schemes of ING Mutual Funds are Single Manager Equity Scheme ING Contra Fund Lorven college of science and management
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Wealth management products ING Domestic Opportunities Fund. ING Core Equity Fund. ING Midcap Fund. ING Tax Savings Fund etc., Single Manager Debt Scheme ING Liquid Fund. ING Short Term Income Fund. ING Income Fund. ING MIP Plan. ING Gilt Fund- Regular etc., Single Manager Fund of Funds Scheme ING Global Real Estate Fund. ING Latin America Equity Fund. Multi Manager Fund of Funds Scheme ING OptiMix Asset Allocator Multi Manager FoF Scheme. ING OptiMix Active Short Term Fund. ING OptiMix Active Debt Multi Manager FoF Scheme.
ING OptiMix 5 Star Multi Manager FoF Scheme etc
INDUSTRY OVERVIEW A bank is a financial institution whose primary activity is to act as a payment agent for customers and to borrow and lend money. It is an institution for receiving, keeping and lending money. The first modern bank was founded in Italy in Genoa in the year 1406 and was named as Banco di San Giorgio (Bank of St. George). Banking Industry has revolutionized the transaction and financial services system worldwide. Through the development in technology banking services has been availed to the customers at all times, even after the normal banking hours, on a 24x7 basis. Banking Industry services is nothing but the access of most of the banking related services (such as verification of account details, going with the transactions, etc.). In todays world, progress of online services is available to all customers of the concerned bank and can be accessed at any point of time and from Lorven college of science and management
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Wealth management products anywhere provided the place is equipped with the Internet facility. Now-a-days, almost all the banks all over the world, especially the multinational ones, provide their customers with Online Banking facility. HISTORY & EVOLUTION OF INDIAN BANKING The advent of banking system of India started with the establishment of the first Joints Stocks Banks, the General Bank of India in the year 1786. After this first bank, Bank of Hindustan & Bengal Bank came to existence. In the mid of 19th century, East India Company established three banks: The Bank of Bombay in 1840, & Bank of Madras in 1843. These three banks were independent units & called Presidency Banks. These three banks were amalgamated in 1920 & a new bank Imperial Bank of India was established. All these institution started as private shareholders banks & the shareholders were mostly Europeans. The Allahabad Bank was established in 1865. The next bank to be set up was the Punjab National Bank Ltd., which was established with its head quarters at Lahore in 1894 for the first time exclusively by Indians. Most of Indian commercial banks, however owe their origin to the 20th century. Bank of India, Bank of Baroda, Canara Bank, The Indian Bank & the Bank of Mysore was established between 1906 & 1913.
The last major commercial bank to be set up in this phase was the United Commercial Bank in 1943. Earlier the establishment of Reserve Bank of Indian in 1935 as the central bank of the Country was an important step in the development of Commercial banking in India. The history stock banking in this first phase was characterized by slow growth & periodic failures. There were as many as 1100 banks, mostly small banks, failed during the period from 1913 to 1948. The Government of India by the frequent bank failure in the country causing miseries to innumerable small depositors & others enacted The Banking Act, 1949. The title of the Act was changed as Banking Regulation Act 1949. There were large number of commercial banks, but banking services were not available at rural & semi-urban areas. The Indian Banking System: under the Reserve Bank of India Act, 1934, banks were classified as scheduled banks & Non-Scheduled Banks. The scheduled banks are those, which are Lorven college of science and management
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Wealth management products entered, in the Second Schedule RBI Act, 1934. Such banks are those, which have the paid-up capital & reserves of an aggregate value of the not less than Rs.5 lakhs & which satisfy RBI that there affairs are carried out in the interest of their depositors. All commercial banks are scheduled banks. Non scheduled banks are those, have not been including in Second Schedule of RBI Act, 1934. The Reserve Bank of India is the supreme monetary & banking authority in the country & has the responsibility to control the banking system in India. It keeps the reserves of all commercial banks & hence is known as the RESERVE BANK. Progress of Banking in India since 1969: Aggregate bank deposits constituting about two fifths of financial assets of the household sector have risen from 15% of GDP to around 39.3%, & the total number of branches from 8,262 to 65,931. Of these around 45.5% are now in rural areas as against less than 22.5% at the time of nationalization of major banks in 1969. Opening of rural branches has improved mobilization of savings in the rural sector. Presently the rural savings accounted for 15% of total deposits. Since, bank nationalization in the country, priority sector credit has increased from 14% of total bank credit to around 30%. The first phase of financial reforms resulted in the nationalization of 14 major banks in 1969 & resulted in the shift from Class banking to Mass banking. This in turn resulted in significant growth in the geographical of banks the growth of Indian banking after nationalization. Growth of Indian Banking Industry The growth in the Indian Banking Industry has been more qualitative than quantitative and it is expected to remain the same in the coming years. Based on the projections made in the "India Vision 2020" prepared by the Planning Commission and the Draft 10th Plan, the report forecasts that the pace of expansion in the balance-sheets of banks is likely to decelerate. The total assets of all scheduled commercial banks by end-March 2010 is estimated at Rs 40,90,000 crores. That will comprise about 65 per cent of GDP at current market prices as compared to 67 per cent in 2002-03. Bank assets are expected to grow at an annual composite rate of 13.4 per cent during the rest of the decade as against the growth rate of 16.7 per cent that existed between 1994-95 and 2002-03. It is expected that there will be large additions to the capital base and reserves on the liability side. The Indian Banking Industry can be categorized into non-scheduled banks and scheduled banks. Scheduled banks constitute of commercial banks and co-operative banks. There are about Lorven college of science and management
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Wealth management products 67,000 branches of Scheduled banks spread across India. As far as the present scenario is concerned the Banking Industry in India is going through a transitional phase. The Public Sector Banks (PSBs), which are the base of the Banking sector in India account for more than 78 per cent of the total banking industry assets. Unfortunately they are burdened with excessive Non Performing assets (NPAs), massive manpower and lack of modern technology. On the other hand the Private Sector Banks are making tremendous progress. They are leaders in Internet banking, mobile banking, phone banking, ATMs. As far as foreign banks are concerned they are likely to succeed in the Indian Banking Industry. In the Indian Banking Industry some of the Private Sector Banks operating are IDBI Bank, ING Vyasa Bank, SBI Commercial and International Bank Ltd, Bank of Rajasthan Ltd. and banks from the Public Sector include Punjab National bank, Vijaya Bank, UCO Bank, Oriental Bank, Allahabad Bank among others. ANZ Grindlays Bank, ABN-AMRO Bank, American Express Bank Ltd, Citibank are some of the foreign banks operating in the Indian Banking Industry.
Banking Segment Analysis RBI will prepare a roadmap for banking sector reforms & the Government will introduce a comprehensive amendment to the Banking Regulation Act. The government is keen on making the Indian banks larger in size so that they compare with international banks & can compete with them. More foreign direct investment is also being allowed in private banks alongside increase in voting rights. There will be significant changes in the banking scenario. The roadmap will also aim at improving competition among nationalized banks. Banks in the economy Size of global banking industry Worldwide assets of the largest 1,000 banks grew 16.3% in 2006/2007 to reach a record $74.2 trillion. This follows a 5.4% increase in the previous year. EU banks held the largest share, 53%, up from 43% a decade earlier. The growth in Europes share was mostly at the expense of Japanese banks whose share more than halved during this period from 21% to 10%. The share of
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Wealth management products US banks remained relatively stable at around 14%. Most of the remainder was from other Asian and European countries. The US had by far most banks (7,540 at end-2005) and branches (75,000) in the world. The large number of banks in the US is an indicator of its geography and regulatory structure, resulting in a large number of small to medium sized institutions in its banking system. Japan had 129 banks and 12,000 branches. In 2004, Germany, France, and Italy had more than 30,000 branches each-more than double the 15,000 branches in the UK.
Bank Crisis Banks are susceptible to many forms of risk which have triggered occasional systematic crisis. Risks include liquid risk (the risk that many depositors will request withdrawals beyond available funds), credit risk (the risk that those who owe money to the bank will not repay), and interest rate risk (the risk that the bank will become unprofitable if rising interest rates force it to pay relatively more on its deposits than it receives on its loans), among others. Banking crises have developed many times throughout history when one or more risks materialize for a banking sector as a whole. Prominent examples include the U.S. Savings and Loan crisis in 1980s and early 1990s the Japanese banking crisis during the 1990s, the bank run that occurred during the Great Depression and the recent liquidation by the central Bank of Nigeria, where about 25 banks were liquidated. Numerous banks have suffered as a result of the Subprime mortgage crisis, which has occurred on a global scale, affecting investment banks such as Lehman Brothers in the USA and retail banks such as Northern Rock in the UK. In January 2009, several major UK banks such as Lorven college of science and management
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Wealth management products Lloyds TSB and Barclays Bank, suffered severe falls in their London stock exchange share prices as a result of a drop in investor confidence of the asset values of those banks.
2. RESEARCH DESIGN
Introduction Research design provides the glue that holds the research project together. A design is used to structure the research, to show how all of the major parts of the research project -- the samples or groups, measures, treatments or programs, and methods of assignment -- work together to try to address the central research questions. Research design can be thought of as the structure of research -- it is the "glue" that holds all of the elements in a research project together Title A Study on and Evaluation of Wealth Management Products of ING Vysya Bank Ltd., Statement of Problem The study of wealth management products of ING Vysya Bank Limited has been taken to analyze and evaluate the products and their role in achieving the customer satisfaction. A study on Lorven college of science and management
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Wealth management products wealth management products is important because, the awareness in people about the future financial requirements is increasing and there is a competition among various banks that offer wealth management products. Even in ING-Vysya, the issue is prominent. To know the status, products, competition, customer satisfaction and expectation from wealth management products in the branch a detailed study has been undertaken. Need for Study The study is conducted to explain the satisfaction of the customers towards the ING Vysya wealth management products and a comparative analysis is made to know the efficiency of ING Vysya bank in fulfilling the needs of its customers and its market position. The study helps to know the efficiency of wealth management products in fulfilling the customers needs. The comparative study reveals the reasons behind the poor performance of the products if any. Thus measures can be taken to improve the conditions of the company with that of the competitors. So it is very much significant to study the wealth management products of ING Vysya bank to know its market position. As part of academic requirement, a project work was undertaken at ING-VYSYA Bank, Bangalore. This assignment is intended to help in understanding the management of Wealth Management Products in ING Vysya Bank. Objectives of the Study To study in detail the wealth management products. To study and evaluate the customer satisfaction. To know the expectations of customers of wealth management services. To compare the wealth management services with other financiers. To analyze the performance of wealth management services. To find and suggest the measures to overcome the problems. Scope of the Study The study covers Management of Wealth Management Products with respect to ING Vysya Bank, Bangalore. The study covers the information given by banks staff & customers and Lorven college of science and management
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Wealth management products obtained from the other records of the bank. The scope of the study is limited to ING Vysya Bank only. The study covers the performance of Wealth Management Products of ING Vysya Bank. Research Methodology Data collection There are two important methods of data collection. They are Primary data. Secondary data.
Tools and techniques for data collection Various tools and techniques are used to collect the required data. They are
Primary data is collected with the help of face to face interaction, observation and questionnaires with the company staff and customers. Secondary data is collected with the help of certain tools like Company broachers, fact sheet, journals etc., Certain finance books on mutual funds and investment management. Internet.
Sample Design The sampling method adopted in this research is Non-Probability sampling where in the samples are selected on the purposive basis with the judgement sampling technique. This type of sampling is convenient for the researcher and is relatively inexpensive at the same time. Non probability sampling is a technique in which the samples are selected on basis of personal judgement or convenience, as the name suggests judgement (purposive) sampling is a sampling technique where the researcher will select the samples based on his or her judgement about some appropriate characteristics required of the sample member. Lorven college of science and management
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Wealth management products Sample Size The sample requirements are chosen inhabiting a high level of brand awareness and are heterogeneous in nature. The sample size is 50. Plan of Analysis The collected is analyzed to arrive at the inference or to draw the conclusions. The analysis is done by plotting the collected data in tables and graphs. Here, all the calculation is done with the help of MS-Excel software package. Later the inferences are arrived at with the help of these graphs and tables which are easy to understand and interpret.
Limitations of the study The study is conducted only on the basis of data provided by the bank. Conclusions are drawn on the basis of limited data available. Only few models are used in analyzing the data. Access to the information is limited. This study is confined only to ING VYSYA Bank. In depth study was not possible due to lack of time. The findings & recommendations may be applicable at the period of study only Overview of Chapter Scheme Chapter 1 Introduction This chapter deals with theoretical overview of the wealth management products and banking industry. Chapter 2 Design of the Study
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Wealth management products This chapter explains the research design i.e. Objectives of the Study, Tools and Techniques for Data collection and Limitations of the Study. Chapter 3 Profile of the company This chapter gives the complete profile of the ING Vysya Bank Ltd. Chapter 4 Data Analysis and Interpretation This chapter analyzes and interprets the data collected with the help of different tools and techniques. Chapter 5 Summary of Findings, Suggestions & Recommendations and conclusion This chapter contains summary of findings from the analysis done during the study.
3. COMPANY PROFILE
ING Vysya Bank Ltd., is an entity formed with the coming together of erstwhile, Vysya Bank Ltd, a premier bank in the Indian Private Sector and a global financial powerhouse, ING of Dutch origin, during October 2002. The origin of the erstwhile Vysya Bank was pretty humble. It was in the year 1930 that a team of visionaries came together to form a bank that would extend a helping hand to those who weren't privileged enough to enjoy banking services. It's been a long journey since then and the Bank has grown in size and stature to encompass every area of present-day banking activity and has carved a distinct identity of being India's Premier Private Sector Bank. BACKGROUND (ORIGIN) OF THE ORGANISATION The Vysya Bank Limited (VBL) [Precursor to ING Vysya Bank LTD, IVBL] The VYSYA Bank Limited started with the PRAKATANA of Mysore Arya vysya Mahasabha, including its intention to start a bank to serve the business Community. In the year 1928, the third Vysya Conference was held at Bangalore & a resolution was passed. As a result of which The Vysya Bank limited was incorporated on 29th March 1930. Sri. Maragapuam Lorven college of science and management
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Wealth management products Chengaian Chetty an able administrator, great visionary & philanthropist as the banks founder chairman headed the first board of directors. The bank was registered with an authorized capital of Rs. 20 lakhs & secured the certificate for commencement of business on 24th July 1930 as on the date of first balance sheet i.e., 31st December 1931, the bank had a paid up capital of Rs. 71430, deposits of Rs. 1.06 lakhs & advances of Rs. 1.53 lakhs. During the first 25 years i.e., by the end of 1956 the bank had 16 branches with deposits of Rs. 98.49 lakhs & advances of Rs. 48.57 lakhs. During 1950s three banks viz., Travancore National & Quilon Bank Limited, Palal Central Bank Limited & Exchange Bank of India & Africa failed & there was a run on other banks, yet the bank continued to enjoy the confidence of public. Similarly, during 1960-65, small banks were forced to merge with other banks but this bank continued to be safe at that time also. Thus the bank had a steady forward march in its path of progress. In 1980, the Bank completed fifty years of service to the nation & post 1985; the Bank made rapid strides to reach the coveted position of being the number one private sector bank. As on the year ending 31st March 1990, banks paid-up capital & reserves amounted to Rs. 85094.39 lakhs & Rs. 45847.59 lakhs respectively. In 1990, the bank completed its diamond Jubilee Celebrations, then the Finance Minister Prof. Madhu Dandavate, had termed the performance of the bank stupendous. The year of 2005 was the 75th anniversary or Platinum Jubilee year. ING Vysya Bank Ltd. today has the pride of having become a member of the global financial services giant, with total assets of 1313 billion euros, net profit of 9.24 billion euros for the year ended December 2007. Further, the presence of the group in over 50 countries, employing over 120000, serving over 75 million customers across the globe, only multiplies the credibility, not only across the country but also across the globe. The pride of this global identity, the backup of a financial power house and the status of being the first Indian International bank, would also greatly enhance productivity, profitability resulting in improved performance for the bank to translate into higher returns, to all the stake holders. The origin of ING Group The ING group originated with the merger of Nationale Nederlanden NV, the largest Dutch Insurance Company and NMB Post Bank Groep NV in 1990. Combining roots and Lorven college of science and management
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Wealth management products ambitions, the newly formed company called Internationale Nederlanden Group. Market circles soon abbreviated the name to I-N-G. The company followed suit by changing the statutory name to ING Group N.V. Profile ING has gained recognition for its integrated approach of banking, insurance and asset management. The company differentiates itself from others by successfully establishing life insurance companies in countries with emerging economies, such as Korea, Taiwan, Hungary, Poland, Mexico and Chile. Another specialization is ING Direct, an Internet and rapidly markets. direct marketing retail ING itself as a employee concept with which ING is winning Finally, market share in mature distinguishes internationally provider of
benefits, i.e. arrangements of nonwage benefits, such as pension plans for companies and their employees. MISSION, CORPORATE STATEMENT AND OBJECTIVE Mission ING`s mission is to be a leading, global, client-focused, innovative and low-cost provider of financial services through the distribution channels of the clients preference in markets where ING can create value. Corporate Statement
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Objective of ING Vysya Bank The main objective of ING Vysya Bank is to participate in, manage, finance, furnish personal or real security for the obligations of and provide services to other enterprises and institutions of any kind, to conduct banking business in the widest sense, including insurance brokerage, to acquire, build and operate real estate and to engage in any activity which may be related or conducive to the foregoing. The corporate governance philosophy of the bank is to promote corporate fairness, transparency and accountability with the objective of maximizing long term value for the stakeholders. CORPORATE SOCIAL RESPONSIBILITY The bank as a part of Corporate Social Responsibility has undertaken many purposeful activities. However, most of these are channelized at the group level under the support of ING Vysya Foundation. ING VYSYA FOUNDATION ING VYSYA Foundation was set up almost three years ago actively supported by the three business units of ING VYSYA (ING VYSYA Bank, ING VYSYA Life Insurance & ING VYSYA Mutual Fund) to promote its Corporate Social Responsibility. The mandate for the Foundation is to promote primary education for under privileged children. This fits in well with Lorven college of science and management
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Wealth management products ING Groups global vision of empowering children through education & INGs partnership with UNICEF. Accordingly, ING VYSYA Foundations commitment to empower children through primary education has been the focus in the last three years. In a country with an estimated 50 million children deprived of basic primary education & health care, enormous support, dedication & firm belief is necessary to make a difference & to change the scenario. The foundations efforts have very successful in reaching out to underprivileged children & providing them with a platform to learn, grow & achieve through partnerships with 4 nonprofit organizations located in India. ING VYSYA chances for children global initiative ING Chances for Children is an ING worldwide corporate program that aims to give 50,000 children in India, Brazil & Ethiopia access to education before the end of 2007 & to improve the quality of education in the local communities in which ING businesses are active. The key objective of the ING chances for children program is to improve the well-being of children aged 4-12 worldwide by giving them access to free, compulsory basics schooling that aims to develop each childs ability to the fullest. ING chances for children will be doing this by giving children access to education, by providing the necessary skills & investment in educational organizations. The main targets of the ING Chances for Children program are 1] To provide primary education for 50,000 children over a period of three years. 2] To improve the quality of education in the communities in which ING Businesses are active. 3] To involve as many of the ING Groups 115,000 employees as possible, either as Ambassadors, volunteers or donors. By starting local community development initiatives with ING employees & by working together with organizations such as UNICEF, the ING Chances for Children program aims to contribute to the goal of achieving primary education for all children, as stated in both the United Nations Millennium Development Goals & the Convention on the Rights of the Child. Lorven college of science and management
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Wealth management products UNICEF PARTNERSHIP The ING Chances for Children program has joined forces with UNICEF, the United Nations Childrens Fund, to achieve the target of giving 50,000 children access to education. The program will be supporting educational UNICEF projects in India, Brazil & Ethiopia. The partnership with UNICEF will also enable the local ING business units to team up with local UNICEF offices & take advantage of each others unique positions at a community level. ING VYSYA for children India initiative In India, along with the ING VYSYA Foundation, the ING & UNICEF partnership is focused to provide quality education for working children in Tamil Nadu. 15,000 children will benefit from quality education in 200 learning for former child workers under the National Child Labour Elimination Project (NCLP). The project focuses on strategies to provide quality education for children who are either already working in low-paid, low-skilled industries or who are out-of-school & therefore extremely vulnerable to becoming child laborers. Activities will especially focus on preventing child labour, protecting childrens rights & promoting quality education.
OWNERSHIP PATTERN OF ING VYSYA BANK LIMITED DISTRIBUTION OF SHARES BY CATEGORIES OF SHARE HOLDER (Mar 2008)
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CATEGORY Foreign & Indian promoters Mutual funds, banks FIIs, Insurance Co's Foreign Institutional Investors(FIIs) NRIs/ OCBs Private Corporate Bodies Indian Public
% OF SHARE HOLDING TO PAID UP CAPITAL 44.15 15.65 22.81 4.50 2.21 10.68
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Performance in Ten Years at Glance (In Rs. Crores)
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Year 199899 199900 200001 200102 200203 200304 200405 200506 200607 200708
Deposits & Accounts 6510.4 7424 8141.11 8068.28 9186.62 10478.07 12569.31 13335.26 15418.59 20498.06
Total Advances 2782.12 3937.75 4316.31 4418.33 5611.61 6936.73 9080.59 10231.5 11976.1 14649.5
Investment
Net Earnings 30.54 44.31 37.19 68.75 86.35 59 -38.18 9.06 88.91 156.93
Paid up Capital 17.19 19.79 22.62 22.62 22.62 22.65 22.71 90.72 90.9 102.47
Reserves
2453.05 2735.65 2695.11 3594.2 3640.54 4085.24 4195.89 4372.34 4527.81 6293.32
420.59 570.48 630.12 663.72 684.35 724.67 686.69 928.95 1012.38 1433.18
Long journey of seventy-five years has had several milestones

1930 1948 Set up in Bangalore Scheduled Bank
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1985 1987 1988 1990 1992 1993 1996 1998 Largest Private Sector Bank The Vysya Bank Leasing Ltd. Commenced Pioneered the concept of Co branding of Credit Cards Promoted Vysya Bank Housing Finance Ltd. Deposits cross Rs.1000 crores Number of Branches crossed 300 Signs Strategic Alliance with BBL., Belgium. Two National Awards by Gem & Jewellery Export Promotion Council for excellent performance in Export Promotion Cash Management Services, & commissioning of VSAT. Golden Peacock Award - for the best HR Practices by Institute of Directors. Rated as Best Domestic Bank in India by Global Finance (International Financial Journal - June 1998) State -of - the -art Date Centre at ITPL, Bangalore. RBI clears setting up of ING Vysya Life Insurance Company ING-Vysya commenced life insurance business. The Bank launched a range of products & services like the Vys Vyapar Plus, the range of loan schemes for traders, ATM services, Smartserv, personal assistant service, Save & Secure, an account that provides accident hospitalization and insurance cover, Sambandh, the International Debit Card and the mi-b@nk net banking service. ING takes over the Management of the Bank from October 7th , 2002 RBI clears the new name of the Bank as ING Vysya Bank Ltd, vide their letter of 17.12.02 Introduced customer friendly products like Orange Savings, Orange Current and Protected Home Loans Introduced Protected Home Loans - a housing loan product Introduced Solo - My Own Account for youth and Customer Service Line Phone Banking Service Bank has networked all the branches to facilitate AAA transactions i.e. Anywhere, Anytime & Anyhow Banking
2000 2001 2002
2002 2002 2003 2004 2005 2006
Capital Structure Capital Structure of a company refers to the composition or make-up of its capitalization and it includes all long-term capital resources viz: loans, reserves, shares and bonds. The capital structure of ING Vysya bank consists of equity shares only and is shown below:
Period
Instrument
Authorized
Issued
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-PAIDUP-
Wealth management products Capital From To (Rs. cr) 2006 -2007 Equity Share 214.75 2005 -2006 Equity Share 100 2004 -2005 Equity Share 100 2003 -2004 Equity Share 100 2002 -2003 Equity Share 100 2001 -2002 Equity Share 100 2000 -2001 Equity Share 100 1999 -2000 Equity Share 100 1998 -1999 Equity Share 100 1997 -1998 Equity Share 100 1996 -1997 Equity Share 100 1995 -1996 Equity Share 100 1994 -1995 Equity Share 25 1993 -1994 Equity Share 25 1988 -1989 Equity Share 2 1975 -1976 Equity Share 0.2 1972 -1974 Equity Share 0.2 1933 -1949 Equity Share 0.2 PRESENT STATUS OF AN ORGANISATION Capital (Rs. cr) 91.26 91.09 22.75 22.69 22.66 22.66 22.66 19.83 17.62 17.62 16.7 131.9 5.17 5.17 1.8 0.2 0.2 0.2 Shares (nos) Face Value Capital 90904791 10 90.9 90720579 10 90.72 22708448 10 22.71 22651615 10 22.65 22620820 10 22.62 22619570 10 22.62 22619320 10 22.62 19786765 10 19.79 17582915 10 17.58 17551665 10 17.55 16624665 10 16.62 4173075 10 4.17 2643600 10 2.64 2400000 10 2.4 1800000 10 1.8 40000 50 0.2 40000 40 0.16 39598 30 0.12
The number of branches was 471 as at the end of the Aug 2007 (including 8 regional collection centers & 8 specialized asset recovery management branches) & 190 ATMs across India. Of these 440 are profile branches (computerized) & 32 were non-profile branches (uncomputerised). Under this 89 are metropolitan centers, 124 are urban, 96 are semi-urban & 81 are rural. The number of extension counters as on August 2007 stood 45. Of these 42 were profile & 3 were non-profile. ING VYSYA Banks Registered & corporate office is situated at #22, M.G.Road, Bangalore. Corporate office exercises overall control of banks operation through its continued guidance, to the Regional offices. The bank has three-tier structure, to suit the banks size & administrative convenience as follows
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Corporate office acts as a powerful link between various shareholders of the bank i.e., shareholders, depositors, employees etc., through the board of directors & the operational units. It formulates policies in tune with the changing environment & statutory obligations. Corporate office evolves system & issues necessary for implementation. Corporate office monitors the progress of the banks business & takes corrective action to set right the direction & pace of branches as well as employees performance. Each department of the corporate office functions under the direct control of an executive / vice president who ensures effective functioning of their respective departments duly assisted by senior managers, senior officers, etc, all the departments provided with modern office equipment & supportive staff. Further in all the letters & office notes addressed to various departments at corporate office by regional offices / branches, the term Corporate office may be used in address as well as a reference in the text, for the sake of simplicity. Branches have been grouped under four mega regions namely Andhra Pradesh, South (except Andhra Pradesh), West, North & East each headed by a senior executive. PRODUCT PROFILE ING VYSYA Bank offers basket of contemporary & innovative products & services catering to the needs of the customers. Accounts and deposits Lorven college of science and management
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Wealth management products ING has a portfolio of banking solutions and a range of offerings for people from all walks of life, with a view to making banking an effortless task. Whether you require a simple savings account or a sound banking partner, ING has the perfect solutions and products to ensure a wealthy future. The accounts offered by ING Vysya bank areSavings Account The Savings accounts are primarily meant to inculcate a sense of saving for the future and take care of individuals day to day banking requirements. These accounts are meant to help individual customers protect their money. The Savings Accounts also help individuals to handle their financial transactions through a systematic banking channel. This increases the safety as customers need not carry physical cash with them. At ING Vysya there a few types of savings account like
Orange Saving Account Orange Salary Account Solo Savings Account Saral Savings Account General Savings Account Freedom Account ING Formula Savings Account
Man power A savings bank account designed as a power packed salary account that gives the employees of a corporate, a host of privileges & rewards. It is a zero balance account & also offers Lorven college of science and management
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Wealth management products two Demand Drafts of not exceeding Rs.10000 free of commission in a month. The account also provides check-out facility a temporary overdraft to the account holders to obviate the sudden financial commitments exceeding their arrangements in their accounts. The account holders can open two Demat Accounts without account opening charges as normally charges for Demat accounts. The account holders are also privileged to avail host of other benefits offered by the bank. Current Account Current deposits accounts are convenience without any restrictions on operations. These accounts can be opened in the names of individual either singly or jointly. Firms & companies can also open an account. Orange Account The new savings bank account was launched on 1st August 2003. The product was launched on 1st August 2003. The product is available across all profile branches & extension counters in metro, urban & semi-urban cities/towns. This account is similar to that of save & secure. But here in case of the orange account the bank would absorb the premium rather than recovering it from the customers at the time of opening or converting the account. Here the customer has to maintain a quarterly average balance of Rs.5000. Like the save & secure account this account has a combined benefit of regular savings & personal accident insurance cover along with the accident hospitalization reimbursement. Orange Current Account Drawing the success of oranges savings account, Bank has introduced orange current account, for clients in its commercial segment packaged for optimum utilization. The current account offers a host of features to meet the total banking requirements of the client. This account also covers free personal accident insurance cover up to Rs.2 lakhs. Free collection of cheque, free demand draft payable at par cheques up to Rs.1.5 crores per month, free pick up & delivery of cash, cheques at selected centers, free phone banking at selected centers & Lorven college of science and management
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Wealth management products free Financial Advisory Services at selected centers from the Banks subsidiary company ING VYSYA Financial Services Limited. Term deposits Those who believe in long-term investments and wish to earn higher interests on their savings can invest their money in Term Deposit. By investing in ING Term Deposit, the money not only stays secure but also accumulates good interest over the period of deposit. Partial withdrawal from the Term Deposits before maturity can bail out in times of need. The types of term deposits offered by ING Vysya bank are Fixed Deposits. Cumulative deposits. Akshaya Deposits. Tax advantage Deposits.
Demat Account With practically all trading being conducted electronically, most settlements happen through Demat (Dematerialization of securities). The ING Demat Account offers a secure and convenient way to keep track of all shares and investments, how much a person has bought and sold over a period of time, without the hassle of handling physical documents that get mutilated or lost in transit. NRI Deposits ING VYSYA Bank provides number or schemes catering to the diverse needs of Non Resident Indians. All these schemes are covered under the guidelines laid out by the Reserve Bank of India & enables Non Resident Indians to save & invest in India. The bank offers the convenience of maintaining accounts in both Indian & foreign currency. Loans
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Wealth management products ING VYSYA BANK offers a suite of easy-to-apply Personal Loans, Housing Loans and Loans against property at attractive interest rates. The important loans offered by ING Vysya Bank are Personal Loan Home Loan Home Equity Loan NRI Home Loan
Wealth Management Products ING Vysya Bank offers certain wealth management products that emphasize the need of savings money for future benefits. The important wealth management products of ING Vysya Bank are ING Life Insurance. ING is actively engaged in selling ING Life Insurance products. ING Life Insurance provides a range of products including endowment, pension & unit linked plans. ING Mutual Funds. As a distributor of mutual funds, ING is tied up with almost all the Asset Management Companies thereby assisting the clients to invest in mutual fund schemes, which meet their investment requirements. Government of India and tax saving bonds. INGs clients can invest through us in 8% Government of India bonds as well as in tax savings bonds like REC, NHAI and NHB.
4. ANALYSIS AND INTERPRETATION OF DATA

Analysis of primary data collected by questionnaire Profile of Respondents Lorven college of science and management
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Wealth management products The data required for analysis and interpretation is collected from 50 respondents. The inferences are drawn with the available data. 1. Gender: Out of 50 respondents, 36 are male and 14 are female who constitutes 72% and 28% of total respondents respectively. 2. Age: Out of 50 respondents, 40% are under 30 years of age, 32% are between 30 and 42 years, 12% are between 43 and 54 years, 16% are between 55 and 64 years of age. 3. Annual Income: Out of 50 respondents, 16% have an annual income below Rs. 1 lakh, 44% have their income in between Rs.1 and 5 lakhs, 24% have their income in between Rs. 5 and 10 lakhs, and 16% have their income above Rs. 10 lakhs. 4. Qualification: Out of 50 respondents, 28% are undergraduates, 44% are graduates, 16% are postgraduates and 12% are professional degree holders. 5. Occupation: Out of 50 respondents, 36% are businessmen, 40% are employees, 12% are professionals and 12% are retired persons.
The overview of the respondents profile indicates that the respondents are fairly educated about the banking details. So the opinion offered by them would be a great help for the analysis and interpretation of data.
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Wealth management products TABLE-1 a) Table showing whether the respondents are customers of WMP or not. CUSTOMER OF WMP YES NO TOTAL NO. OF RESPONDENTS 40 10 50 % OF RESPONDENTS 80% 20% 100%
Analysis: The above table shows the 80% of respondents are customers of wealth management products of ING Vysya bank and 20% of respondents are not the customers of wealth management products.
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GRAPH-1 a) Graph showing whether the respondents are customers of WMP or not.
Inference: From the analysis, it can be inferred that majority of respondents are the customers of wealth management products of ING Vysya Bank. Only a limited number of customers fall behind this wealth management products. This shows that the WMP are well noted among the customers of ING Vysya.
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Wealth management products b) Table showing the respondents of different WMP from among the customers of WMP PRODUCT MUTUAL FUNDS LIFE INSURANCE BOTH TOTAL NO. OF RESPONDENTS 4 22 14 40 % OF RESPONDENTS 10% 55% 35% 100%
Analysis: The above table shows that 10% of respondents are mutual customers, 55% of respondents are customers of life insurance and 35% of respondents are customers of both the mutual fund and life insurance.
b) Graph showing the respondents of different WMP from among the Lorven college of science and management
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Wealth management products Customers of WMP
Inference: It can be inferred that majority of the customers are also the customers of ING life insurance and only less percentage of customers are the customers of mutual funds. It indicates that the life insurance products are highly efficient in fulfilling the customer needs.
TABLE-2
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Wealth management products Table showing the opinion of respondents about wealth management services of ING Vysya Bank
OPINION EXCELLENT VERY GOOD GOOD AVERAGE POOR TOTAL
NO. OF RESPONDENTS 6 14 20 10 0 50
% OF RESPONDENTS 12% 28% 40% 20% 0% 100%
Analysis: The above table shows that 12% of respondents are of the opinion that the services are excellent, 28% of respondents are of the opinion that they are very good, 40% of respondents are of the opinion that they are good, 20% of respondents are of the opinion that they are average and 0% of respondents are of the opinion that they are poor.
GRAPH-2 Graph showing the opinion of respondents about wealth management services of Lorven college of science and management
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Wealth management products ING Vysya Bank
Inference: The above analysis shows that more number of respondent are of the opinion that the wealth management services of ING Vysya bank are very good and no one has the opinion that the services are poor. The services offered are as per the requirements of the customers in majority cases.
TABLE-3 a) Table showing whether the respondents have filed complaint against wealth management services of ING Vysya Bank. Lorven college of science and management
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FILED COMPLAINT YES NO TOTAL
NO. OF RESPONDENTS 30 20 50
% OF RESPONDENTS 60% 40% 100%
Analysis: The above table shows that 60% of respondents have filed complaint against the wealth management services of ING Vysya Bank and 40% of respondents have not filed any complaint against the wealth management services of ING Vysya Bank.
GRAPH-3 a) Graph showing whether the respondents have filed complaint against wealth management services of ING Vysya Bank.
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Inference: From the above analysis it can be inferred that highest number of respondents has filed complaint against the wealth management services of ING Vysya Bank. This shows that the complaints are fairly more in the services offered.
b) Table showing the time taken to respond to the complaints filed by the respondents against WMS of ING Vysya Bank
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Wealth management products TIME TAKEN LESS THAN 1 MONTH 1 TO 3 MONTHS 3 TO 6 MONTHS MORE THAN 6 MONTHS TOTAL NO. OF RESPONDENTS 6 6 16 2 30 % OF RESPONDENTS 20% 20% 53% 7% 100%
Analysis: The above table shows that 20% of respondents complaints are responded in less than one month, 20% of respondents complaints are responded in 1 to 3 months, 53% of complaints are responded in 3 to 6 months and 7% of complaints are responded with the time more than 6 months.
b) Graph showing the time taken to respond to the complaints filed by the respondents against WMS of ING Vysya Bank
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Inference: From the above analysis it can be inferred that more number of complaints of respondents are responded in between 3 to 6 months. This is an average period to respond in which more people may feel uncomfortable about the situation.
TABLE-4 a) Table showing whether the respondent is aware of ING Vysya life insurance services.
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Wealth management products CUSTOMER YES NO TOTAL NO. OF RESPONDENTS 42 8 50 % OF RESPONDENTS 84% 16% 100%
Analysis: The above table shows that 84% of respondents are aware of ING Vysya life insurance services and 16% of respondents are not aware of ING Vysya life insurance services.
GRAPH-4 a) Graph showing whether the respondent is aware of ING Vysya life insurance services.
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Inference: From the above analysis it can be inferred that majority of respondents are aware of the ING Vysya life insurance services. The bank has a wide area of life insurance policies and thus attracts more number of customers.
b) Table showing about the satisfaction of respondents about the Life Insurance services of ING Vysya Bank.
SATISFACTION HIGHLY SATISFIED
NO. OF RESPONDENTS 4
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% OF RESPONDENTS 9%
Wealth management products SATISFIED NEUTRAL DISSATISFIED HIGHLY DISSATISFIED TOTAL 20 16 2 0 42 48% 38% 5% 0% 100%
Analysis: The above table shows that 9% of respondents are highly satisfied, 48% of respondents are satisfied, 38% of respondents are in neutral, 5% of respondents are dissatisfied and 0% of respondents are highly dissatisfied with the ING Vysya life insurance services.
b) Graph showing about the satisfaction of respondents about the Life Insurance services of ING Vysya Bank.
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Inference: From the above analysis it can be inferred that more respondents are satisfied with the ING Vysya life insurance services. It also indicates that only 0 percent i.e. none of the respondents are highly dissatisfied with the services. The services of life insurance are highly efficient and meet the customer requirements.
TABLE-5 Table showing the best ING life insurance plan according to the respondents
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Wealth management products PLANS TRADITIONAL PLAN ULIP PLAN PENSION PLAN TOTAL NO. OF RESPONDENTS 14 20 16 50 % OF RESPONDENTS 28% 40% 32% 100%
Analysis: The above table shows that 28% of respondents are of the opinion that Traditional plans are best, 40% of respondents are of the opinion that ULIP plans are best and 32% of the respondents are of the opinion that Pension plans are best in the ING Vysya life insurance plans.
GRAPH-5 Graph showing the best ING life insurance plan according to the respondents
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Inference: From the above analysis it can be inferred that ULIP plans under ING Vysya life insurance plans are the best one as opined many of the respondents. The ULIP plans invests the customer funds in various mutual fund schemes it yields higher return which meets the customer satisfaction.
TABLE-6 Table showing the satisfaction of respondents about their investment in ING Vysya Bank Lorven college of science and management
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SATISFACTION HIGHLY SATISFIED SATISFIED NEUTRAL DISSATISFIED HIGHLY DISSATISFIED TOTAL
NO. OF RESPONDENTS 4 26 16 4 0 50
% OF RESPONDENTS 8% 52% 32% 8% 0% 100%
Analysis: The above table shows that 8% of respondents are highly satisfied, 52% of respondents are satisfied, 32% of respondents are in neutral, 8% of respondents are dissatisfied and 0% on the respondents are highly dissatisfied about their present investment in ING Vysya Bank.
GRAPH-6 Graph showing the satisfaction of respondents about their investment in ING Vysya Bank
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Inference: It can be inferred from the above analysis that majority of respondents are satisfied about their present investment in ING Vysya Bank. And 0 percent of respondents or none of the respondents are highly dissatisfied about their present investment in ING Vysya Bank. It indicates that the funds invested in ING Vysya are meeting the customer needs.
TABLE-7 Table showing the opinion on essential factors while investing in Wealth Management Products FACTORS NO. OF RESPONDENTS
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% OF RESPONDENTS
Wealth management products RISK FACTORS TAX BENEFITS INVESTMENT OBJECTIVE & POLICIES SAFETY RETIREMENT BENEFITS PROTECTION TOTAL 8 10 8 14 6 4 50 16% 20% 16% 28% 12% 8% 100%
Analysis: The above table shows that 16% of respondents are of the opinion that risk factors are essential, 20% of respondents opine that tax benefits are essential, 16% of respondents opine that investment objective and policies are essential, 28% of respondents opine that safety is essential, 12% of respondents opine that retirement benefits are essential and 8% of respondents opine that protection is essential while investing in Wealth Management Products.
GRAPH-7 Graph showing the opinion on essential factors while investing in Wealth Management Products
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Inference: From the above analysis it can be inferred that the respondents mainly opines that safety is the essential factor while investing in Wealth Management Products. Safety is more ensured in the life insurance products. Thus more insurance policies attract more customers.
TABLE-8 Table showing on what basis the respondents will select an insurance scheme
BASIS OF SELECTION LOW PREMIUM
NO. OF RESPONDENTS 4
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% OF RESPONDENTS 8%
Wealth management products HIGH RETURNS RISK AVERAGE TAX SAVINGS LIQUIDITY CONVENIENCE TOTAL 16 12 10 4 4 50 32% 24% 20% 8% 8% 100%
Analysis: The above table shows that 8% of respondents will select an insurance scheme on the basis of low premium, 32% will select on high return basis, 24% will select on risk average basis, 20% will select on tax savings basis, 8% will select on liquidity basis and 8% will select an insurance scheme on convenience basis.
GRAPH-8 Graph showing on what basis the respondents will select an insurance scheme
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Inference: From the above analysis it can be inferred that the highest number of respondents will select an insurance scheme on the basis of high returns. Any policy providing more returns gets more customers.
TABLE-9 Table showing the opinion of respondents about the time period that suits them to pay the premium
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Wealth management products TIME PERIOD MONTHLY QUARTERLY HALF YEARLY YEARLY TOTAL NO. OF RESPONDENTS 16 10 10 14 50 % OF RESPONDENTS 32% 20% 20% 28% 100%
Analysis: The above table shows that 32% of respondents opine that monthly premium payment suits them, 20% of respondents opine that quarterly premium payment suits them, 20% of respondents opine that half yearly premium payment suits them and 28% of respondents opine that yearly premium payment suits them.
GRAPH-9 Graph showing the opinion of respondents about the time period that suits them to pay the premium
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Inference: Monthly premium payment period is considered as the best period by majority of the customers to pay their premium amount to any policy. More salaried people wishes to save their funds every month through any of the wealth management product.
TABLE-10 Table showing the expectation of respondents from their investment in Wealth Management Products
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Wealth management products EXPECTATION NOT DECREASE FROM INITIAL INVESTMENT PROVIDE A STREAM OF INCOME PROVIDE A MIX OF INCOME AND GROWTH GROW, SINCE INCOME IS NOT IMPORTANT NOW GROW AS MUCH AS POSSIBLE TOTAL NO. OF RESPONDENTS 10 14 12 8 6 50 % OF RESPONDENTS 20% 28% 24% 16% 12% 100%
Analysis: The above table shows that 20% of respondents expects their investment in WMP not to decrease from initial investment, 28% of respondents expects their investment to provide a stream of income, 24% of respondents expects their investment to provide a mix of income and growth, 16% of respondents expects their investment to grow since income is not important at present and 12% of respondents expects their investment to grow as much as possible. GRAPH-10 Graph showing the expectation of respondents from their investment in Wealth Management Products
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Inference: From the above analysis it can be inferred that the majority of respondents expects their investment in wealth management products to provide a stream of income. Continuous flow of income will help an individual to have a better availability of funds to meet the expenses easily.
Comparative analysis of wealth management products TABLE-11 Table showing the comparative study of ING Vysya Life Insurance with others in terms of premium collection and market share
COMPANY
TOTAL PREMIUM
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MARKET SHARE
Wealth management products COLLECTED (Rs in Crores) ICICI PRUDENTIAL LIFE INSURANCE SBI LIFE INSURANCE HDFC STANDARD LIFE INSURANCE BIRLA SUNLIFE INSURANCE ING VYSYA LIFE INSURANCE 1745 664 547 319 187 5.88% 2.24% 1.84% 1.07% 0.63%
Analysis: The above table shows that ICICI Prudential Life Insurance has a premium collection of Rs 1745 crore and has a market share of 5.88%, SBI Life Insurance has a premium collection of Rs 664 crore and has a market share of 2.24%, HDFC Standard Life Insurance has a premium collection of Rs 547 crore and a market share of 1.84%, Birla Sun Life Insurance has a premium collection of Rs 319 crore and a market share of 1.07%, ING Vysya Life Insurance has a premium collection of Rs 187 crore and a market share of 0.63%. GRAPH-11 Graph showing the comparative study of ING Vysya Life Insurance with others in terms of premium collection and market share
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Inference: The above comparative analysis shows that the ING Vysya Life Insurance has the lowest amount of premium collection and thus has a least market share of 0.63 percent against other life insurance providers. The ICICI Prudential Life Insurance has the highest premium collection and 5.88 percent of market share and is the highest in the private life insurance players. ING Vysya has more customers for its life insurance but is has to concentrate on various policies to increase the premium collection. TABLE-12 Table showing the comparative study of ING Vysya Mutual Funds Assets under Management with other Mutual Fund Companies
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Analysis: The above table shows that HDFC Mutual Funds has Rs 57,956 crore AUM, ICICI Mutual Funds has Rs 51,433 AUM, Birla Sun Life Mutual Funds has Rs 47,096 crore AUM, SBI Mutual Funds has Rs 26,383 AUM and ING Vysya Mutual Funds has Rs 2529 crore AUM. NAME OF THE COMPANY HDFC MUTUAL FUNDS ICICI MUTUAL FUNDS BIRLA SUNLIFE MUTUAL FUNDS SBI MUTUAL FUNDS ING VYSYA MUTUAL FUNDS TOTAL AUM (Rs in Crore) 57,956 51,433 47,096 26,383 2529
GRAPH-12 Graph showing the comparative study of ING Vysya Mutual Funds Assets Under Management with other Mutual Fund Companies
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Inference: From the above analysis it can be inferred that the Assets Under Management of ING Vysya Mutual Fund is comparatively less i.e. Rs 2529 crore than other mutual fund companies. HDFC Mutual Funds has the highest AUM i.e. Rs 57,956 crore. It indicates that ING Vysya mutual fund has lower position compared to others.
5. SUMMARY OF FINDINGS, SUGGESTIONS & RECOMMENDATIONS, CONCLUSION

Findings
ING Group is the one of the worlds largest financial institution and is the worlds 13th
largest company and one of the biggest life insurance companies.
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Wealth management products ING Vysya Bank is a joint venture of ING bank of Netherland and the Vysya bank of India that happened in the year 2002. ING approaches its customers with a thorough understanding of objectives, to develop a personalized investment plan that summarizes their current situation, long-term and shortterm goals, risk tolerance and the appropriate asset allocation. ING life insurance is based on the tool of ING Life Maker that aims at providing protection, savings, retirement benefits and investment options to the customers funds. There is a global initiative taken by the bank for children development activities for which it has joined the hands with UNICEF. There is a programme called as ING Vysya chances for children-global initiative through which the bank is providing education facility to the children in India, Brazil and Ethiopia. The bank has networked all the branches to facilitate AAA transaction i.e., Anywhere, Anytime & Anyhow banking. The awareness and popularity about WMP among the people is increasing due to the initiation to have more savings for future. The customer care services offered for WMP is very efficient. All the required information is passed regularly to the customers as per the requirements. There is a proper display of all the details like notices to customers, interest rates and about various services etc that makes the customer more comfortable. Regular self auditing is conducted in all the branches of ING Vysya to analyze the performance and to take steps to meet higher levels of targets. Majority of the customers belongs to the wealth management products customers category. Only a limited number of customers fall behind this wealth management products. This shows that the WMP are well noted among the customers of ING Vysya.
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Wealth management products ING Vysya Life Insurance has more number of customers compared to ING Vysya Mutual Funds. It indicates that the life insurance products are highly efficient in fulfilling the customer needs. The wealth management services of ING Vysya bank are very good, as they meet the customers expectations. The services offered are as per the requirements of the customers in majority cases. The number of complaints filed against ING wealth management products is comparatively reasonable. This shows that the complaints are fairly more in the services offered. The grievances filed are responded by the staff within 3 to 6 months. This is an average period to respond in which more people may feel uncomfortable about the situation. Majority of customers are well aware of ING Vysya life insurance services. The bank has a wide area of life insurance policies and thus attracts more number of customers. The customers satisfaction about ING Vysya life insurance is very high. It also indicates that only 0 percent i.e. none of the respondents are highly dissatisfied with the services. The services of life insurance are highly efficient and meet the customer requirements. ULIP plans of ING Vysya life insurance are considered as the best plans. The ULIP plans invests the customer funds in various mutual fund schemes it yields higher return which meets the customer satisfaction. Majority of the customers are satisfied with their present investment in ING Vysya bank. None of the respondents are highly dissatisfied about their present investment in ING Vysya Bank. It indicates that the funds invested in ING Vysya are meeting the customer needs. Safety of funds is considered as the essential factor while investing in the wealth management products. Safety is more ensured in the life insurance products. Thus more insurance policies attract more customers.
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Wealth management products Having high returns is considered as the basis to select an insurance scheme. Any policy providing more returns gets more customers. Monthly premium payment period is considered as the best period by majority of the customers to pay their premium amount to any policy. More salaried people wishes to save their funds every month through any of the wealth management product. It is expected to have a stream of income from the investment wealth management products. Continuous flow of income will help an individual to have a better availability of funds to meet the expenses easily. ING Vysya Life Insurance has the lowest amount of premium collection and thus has a least market share of 0.63 percent against other life insurance providers. The ICICI Prudential Life Insurance has the highest premium collection and 5.88 percent of market share and is the highest in the private life insurance players. ING Vysya has more customers for its life insurance but is has to concentrate on various policies to increase the premium collection. The Assets Under Management of ING Vysya Mutual Fund is comparatively less i.e. Rs 2529 crore than other mutual fund companies. It indicates that ING Vysya mutual fund has lower position compared to others.
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Suggestions & Recommendations The awareness about WMP is increasing among the people and it is the best time to attract more customers with effective products that will have the major expectations of customers like high returns, safety of funds, timeliness of reports and all the market updates required by the customer. Along with the existing children welfare activities they can take over some other projects like increasing the awareness about the society among illiterate people and development of some of the backward regions to increase their corporate social responsibility. This can be done by joining hands with other financiers through volunteers in a regular time intervals. This even adds to the reputation of the organization. The number of complaints filed against ING WMP is comparatively high. The bank should analyze the needs and objectives of investors in advance and should suggest good plan that meets their objectives so that the complaints can be minimized to some extent. The period taken to respond to the complaints should be minimized for which a separate grievance committee from among the staff has to be framed which will help to reduce the time taken to respond to customer complaints and by this customer satisfaction can also be increased. Customers expect to have safety of their funds and the bank should ensure safety of funds through written documents. At present, since all the transactions carried out online where security cant be ensured. Strict security measures have to be provided and all the transactions have to be maintained in written documents also. There is a high expectation to have more returns while selecting an insurance scheme. The bank should increase the number of policies which gives higher returns after maturity and will give financial benefits in times of need to the customers.
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Wealth management products Since monthly premium payment period is best to the customers there should be liberty to choose the payment period by the customers and it should be reasonable according to their investment and savings. Various policies and schemes in both life insurance and mutual funds have to be introduced which will provide a stream of income to the investors as they expect. The awareness about ING mutual funds is less when compared to the ING life insurance. The bank has to educate the people about mutual funds through various avenues like print media, electronic media etc. The total premium collection from ING Vysya bank is very less when compared to other insurance companies. New policies have to be introduced and awareness about life insurance has to be increased to increase the premium collection. The total AUM of ING Vysya mutual fund is very less. The mutual funds schemes have to be increased and the fund manager should be efficient in increasing the awareness about the mutual funds. They have to publish all the matters related to risk return, annual reports, portfolio reports, tax details etc. The investors before investing their funds have to analyze the details of the particular fund in which they are investing and should approach the staff in getting their doubts clarified. This helps them to get better services with more concentration. While investing into the financial products return should not be only criteria. Other factors such as Risk, Objective, Qualitative factors etc should also be analyzed. Its not that 1 size fits all. He should always be guided by his goals, risks, circumstances etc rather than something fancy. The investors should follow a proper financial planning of their own which will meet their future financial needs. They should update their knowledge through newspapers, business channels, websites or any other data published by the banks.
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Conclusion The dissertation has provided an opportunity to do the in depth study of a particular topic. It has also helped to get an insight into the topic and its role in the present scenario. The wealth management products are of various types like mutual funds, life insurance etc. The investment awareness about these products is increasing in the people. So, as the name itself indicates these products are for managing the wealth of an individual. Wealth Management Products aims at increasing the satisfaction of the customers by providing various services. The study has helped to know how the bank will put forth its products to the customers and what strategies it will follow to meet the customer expectations. ING Vysya Bank aims at providing customer centric services and has a recognized place in the banking industry. It has a wide range of customers throughout the world. Day by day the company is coming out with new and innovative products to attract the customers. This study has helped to have a deep insight into different wealth management products of ING Vysya Bank. These products have a good position in the market and are increasing the customer satisfaction and total turnover in the banking business. The study gave a practical experience about the functioning of bank in various fields especially the wealth management products.
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BIBLIOGRAPHY
Books:

Natraj, Gordan, Financial Markets and Services, 3rd Ed., Himalaya Pub., 2008. Schindler, Cooper, Business Research Methods, 9th Ed., Tata McGraw-Hill Pub., 2007. Chandra, Prasanna, Investment Analysis and Portfolio Management, 3rd Ed., Tata McGraw-Hill Pub., 2008.
Other sources like: Financial magazines Journals on life insurance and mutual funds.
Websites:

www.ingvysyabank.com www.inglife.com www.ingmf.com Google Search.
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ANNEXURE
QUESTIONNAIRE Dear Respondent, I Rashmi.N, pursuing MBA at Lorven College of Science and Management, Bangalore University, is conducting a research under the title A study and evaluation of Wealth Management Products of ING Vysya Bank Ltd. I kindly request you to fill up this questionnaire; the inputs provided by you will be utmost important for our further analysis and we assure you that the information provided by you will be kept confidential.
Name:
1. Gender:
Male
Female
2. Age:
a. Under 30 years c. 43 to 54 years e. Over 64 years
b. 30 to 42 years d. 55 to 64 years
3. Annual Income:
a. Below 100000 c. 300000 to 500000
b. 100000 to 300000 d. Above 500000
4. Qualification:
a. Undergraduate c. Postgraduate
b. Graduate d. Professional degree

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Wealth management products 5. Occupation: a. Business c. Professional b. Employee d. Retired person
6. Are you a customer of wealth management products of ING Vysya bank? a. Yes If yes, which products are you aware ofa. Mutual Funds c. Both a and b b. Life Insurance d. Any other, please specify b. No
7. What is your opinion about Wealth Management Services of ING Vysya bank? a. Excellent d. Average b. Very Good e. Poor c. Good
8. Are you happy with the following aspects of Wealth Management Services of ING Vysya bank? a. Return Earned c. Timeliness in dealings e. Grievance handling b. Timeliness in getting annual report d. Rights of unitholders f. Information available
9. Which of the following do you think as essential factors while investing in the Wealth Management Products? a. Risk Factors c. Investment objectives & policies e. Retirement Benefits b. Tax Benefits d. Safety f. Protection
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10. Have you ever filed complaint against any of the Wealth Management Services provided by ING Vysya bank? a. Yes b. No
If yes, specify how much time it has been taken to respond to the problema. Less than one month c. Three to six months 11. Do you know about ING Life Insurance? a. Yes b. No b. One to three months d. More than six months
If yes, how do you feel about the services offered by ING Life Insurance? a. Highly satisfied d. Dissatisfied b. Satisfied e. Highly dissatisfied c. Neutral
12. On what basis do you select the insurance scheme? a. Low premium d. Tax savings b. High returns e. Liquidity c. Risk average f. Convenience
13. Which plans of ING Life do you consider as best options? a. Traditional Plan c. Pension Plan b. ULIP Plan
14. Which of the following sources of information are relevant to analyze the performance of your investment? a. Monthly updates d. Annual Reports b. Quarterly updates e. Newspapers
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c. Half yearly updates f. Website
15. What is the time period best suits you to pay the premium? a. Monthly c. Half yearly b. Quarterly d. Yearly
16. What is the risk level that you are ready to bear according to your income and investment in wealth management products? a. Less risk b. Medium risk c. High risk
17. What is the main objective of your investment in mutual funds? a. Risk d. Capital appreciation b. Return e. Safety c. Tax benefits d. Liquidity
18. How often do you monitor the following? (Pls. tick the appropriate column) Monthly Quarterly Half yearly Yearly Not at all a. Performance of your investment (NAV) b. Risk factors c. Portfolio securities d. Profile of fund manager
19. What is your amount of investment in the wealth management products of ING Vysya bank? a. Below 1,00,000 c. 2,50,000 to 5,00,000 b. 1,00,000 to 2,50,000 d. Above 5,00,000
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20. What is your opinion about present investment in ING Vysya Bank? a. Highly satisfied d. Dissatisfied b. Satisfied e. Highly dissatisfied c. Neutral
21. Are you a customer of mutual funds of ING Vysya bank? a. Yes If yes, specify the funda. Debt fund d. Balanced fund b. Growth fund e. Secure fund c. Equity fund b. No
22. What is your savings amount per annum? a. Below 50,000 c. 1,00,000 to 5,00,000 b. 50,000 to 1,00,000 d. Above 5,00,000
23. Last year, you purchased units in a mutual fund. Since then, it has lost 15% of its value, which is consistent with the performance of similar funds. What is your reaction? a. I would sell my units b. I would keep my units c. I would buy more units
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24. What do you expect from your investment in wealth management products? Your investment shoulda. Not decrease from your initial investment b. Provide a stream of income c. Provide a mix of income and growth d. Grow, since income is not important to you at this time e. Grow as much as possible
......THANK YOU
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Balance Sheet
------------------- in Rs. Cr. ------------------Mar '06 12 mths Mar '07 12 mths 90.90 90.90 0.00 0.00 901.60 110.78 1,103.28 15,418.59 843.55 16,262.14 1,920.87 19,286.29 Mar '07 12 mths 945.81 645.89 11,976.17 4,527.81 681.06 394.33 286.73 109.24 794.65 19,286.30 17,462.28 3,033.30 109.18 Mar '08 12 mths 102.47 102.47 0.00 0.00 1,323.67 109.52 1,535.66 20,498.06 1,249.81 21,747.87 2,256.39 25,539.92 Mar '08 12 mths 2,263.53 921.23 14,649.55 6,293.32 706.82 429.31 277.51 121.70 1,013.06 25,539.90 32,959.36 3,096.69 139.17
Capital and Liabilities: Total Share Capital Equity Share Capital Share Application Money Preference Share Capital Reserves Revaluation Reserves Net Worth Deposits Borrowings Total Debt Other Liabilities & Provisions Total Liabilities 90.72 90.72 0.00 0.00 817.41 111.54 1,019.67 13,335.26 1,107.45 14,442.71 1,304.29 16,766.67 Mar '06 12 mths Assets Cash & Balances with RBI Balance with Banks, Money at Call Advances Investments Gross Block Accumulated Depreciation Net Block Capital Work In Progress Other Assets Total Assets Contingent Liabilities Bills for collection Book Value (Rs) 841.65 281.68 10,231.53 4,372.34 676.23 383.02 293.21 112.20 634.06 16,766.67 10,986.42 2,850.13 100.10
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Wealth management products

ABOUT THE TOPIC WEALTH MANAGEMENT PRODUCTS

Lorven college of science and management

Advantages to the business

Lorven college of science and management

Wealth management products Disadvantages to the individual

Disadvantages to the business

Lorven college of science and management

Lorven college of science and management

Lorven college of science and management

Lorven college of science and management

Lorven college of science and management

Lorven college of science and management