No

VIN No

Reporting Date

Production date

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
33
34
35
36
37
38
39
40
41
42
43
44
46
49
50
51
53
55

C467465
C465780
VK55229
C467607
C466003
VN52732
VN52732
C467709
C465623
LL17221
C467739
C467730
C466303
C467454
C467730
C466304
WVF1908
VP43440
A581437
C467819
VK25019
VK25033
C466281
C466320
C466062
VP43407
C466343
E709008
VP43405
C466549
VK55401
VK24827
E708050
C468020
C466545
A581359
VK24841
VP43419
C466448
C466066
E707300
C468057
C966992
C468079
C467798
C468092
C467585
C466938

1/3/2011
1/3/2011
1/19/2011
1/25/2011
1/31/2011
2/28/2011
2/28/2011
3/1/2011
3/4/2011
3/10/2011
3/24/2011
3/30/2011
3/30/2011
4/1/2011
4/4/2011
4/7/2011
4/26/2011
4/28/2011
5/3/2011
5/4/2011
5/5/2011
5/11/2011
5/23/2011
5/23/2011
5/26/2011
5/30/2011
5/6/2011
6/1/2011
6/6/2011
6/15/2011
6/22/2011
6/22/2011
6/27/2011
6/29/2011
7/6/2011
7/11/2011
7/13/2011
7/13/2011
7/18/2011
7/20/2011
7/20/2011
7/22/2011
7/26/2011
8/5/2011
8/5/2011
8/20/2011
11/2/2011
23.12.2011

10/30/2010
10/12/2010
11/1/2010
10/2/2010
1/10/2011
5/4/2010
5/4/2010
2/10/2011
10/1/2010
9/22/2010
8/3/2010
3/8/2011
3/7/2011
11/4/2010
3/8/2011
3/4/2011
3/24/2011
1/11/2011
12/1/2010
4/11/2011
1/5/2011
3/24/2011
3/15/2011
1/1/2011
1/1/2011
2/1/2011
1/1/2011
4/1/2011
3/15/2011
5/30/2011
3/8/2011
2/1/2011
6/16/2011
4/8/2011
5/23/2011
2/2/2011
7/2/2011
4/19/2011
4/25/2011
6/25/2011
4/1/2011
6/8/2011
6/6/2011
7/13/2011
4/8/2011
7/14/2011
7/1/2011
9/19/2011

Model/Category
Product
Installation

Model
528iA
523iA
325i
528iA
523iA
320D
320D
528i
523i
X3 20D
528i
528i
528i
528i
528i
523i
320i
X1
323i
528i
320i
320i
523i
523i
523i
S 18i
523i
325i
S 18i
523i
325i
320i
320d
520d
523i
323i
320i
S 18i
523i
523i
320i
520d
528i
520d
528i
320i
528
523i

E-series
F 10
F 10
E 90
F 10
F 10
E 90
E 90
F 10
F 10
F 25
F 10
F 11
F 12
F 10
F 10
F 10
E 90
E 84
E 90
F 10
E 90
E 90
F 10
F 10
F 10
E 84
F 10
E 90
E 84
F 10
E 90
E 90
E 90
F 10
F 10
E 90
E 90
E 84
F 10
F 10
E 90
F 10
F 10
F 10
F 10
F 10
F 10
F 10

3 - Series 5 - Series
0
4
17
27

SKD/CKD DEFECT COMPLAINTS ( Complete Year - 2011)

Mileage (km)
Category
125
4736
1286
2
10
12887
12887
3
16,038
1
10
1209
1
2247
1207
351
1021
1236
pdi
pdi
pdi
1021
979
1711
6241
36
PDI
662
15
PDI
1032
8632
PDI
225
902
4805
5662
6101
10
114
3559
PDI
2208
4
5077
281

X - Series
1
4

Installation
Installation
Installation
Installation
Product
Installation
Installation
Installation
Installation
Product
Process
Installation
Product
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Product

F10

Complaint/Report

Engine dies-off while driving, especially when cornering and going over uneven road.
A.con completely shut down during driving
coolant level low
Brake making noise while driving due to disk pad scratching
Mirror at sun visor broken
FRONT AXLE CARRIER BOLT LOOSE
TURBO HOSE LEAKING
Door Outer Moulding Mis-Align
Left door power window not functioning
Rusty engine part- vibration damper pulley
PAINT DEFECT AT REAR BUMPER
A/C drain hose not fitted correctly(water leak)
Rear left-hand brake pads crack/shattered
Front right absorber mounting cross tread due to wrong wheel lock nut key
In proper installation of A/C condensation water drain hose on left
Rear power distribution box connector loose(AL&DSC warning)
Ratting noice from Engine compartment
Engine warning ON (JB connector loose/pwr supply undercarriage overtighten
Right-hand side skirt not fitted properly
Water leak into cabin(thru wire harness & front r/h wscreen)
PDC malfunction(front RH centre sensor not fitted properly)
Engine rattling noise(power steering hose not aligned)
Multiple warning light ON(ground connection for DME on cyl head loose)
Dynamic damping control warning ON(common ground at LH loose)
Rear right suspension knuckle cross thread while unbolting
Engine unable to start(communication line at alternator not secured)
Rear A/C blower inoperative(JB connector not secured
High discharge rate warning ON(power supply at alternator loose)
Car broke down due to lost of coolant (coolant hose no clip)
Rear l/h power window switch collapsed
Wind noise from from front windscreen
Wind noise from from front windscreen
Driver Airbag not fitted properly
DDE power supply connector loose
Water leak from front windscreen to driver compartment
Wind noise from from front windscreen
Wind noise from from front windscreen
Wind noise from from front windscreen
Pain defect on rear bumpre & r/h side wing mirror
Interior trims dirty
Door unable to unlock
Rear exhaust rattling noise due to mounting loose
Rear right step plate missing
Steering wheel surface distorted & white stain door trims
Coolant level warning ON
Rear l/h grab handle missing
Head light flicking while driving
Fan belt snap and causing engine unable to start

Unknown
TOTAL

1
18

1
32

0
5

Model/Category
Product
Installation
Unknown
TOTAL

F25

F30

E84

R60

CKD Cases Vs Car Series - 2011

30

27
25

Num of Cases

20

3 - Series

17

5 - Series

15

X - Series
F10

10

F25
4

5
0
0

F30

4
1

Installation

Process

Category
Product
Installation
Unknown
TOTAL

Category of Complaints

E84
0

R60

Unknown

No of Cases
5
48
2
55

CKD Cases - 2011

60
48

Num of Cases

50
40
30

Number of Cases
20
10

0
Product

Installation
Category of Complaints

Unknown

Month
Jan-11
Feb-11
Mar-11
Apr-11
May-11
Jun-11
Jul-11
Aug-11
Sep-11
Oct-11
Nov-11
Dec-11

Total

CKD defect
report

Car Production

5
1
4
7
13
7
11
5
0
0
2
1

384
360
408
288
360
456
504
552
456
456
360
456

56

5040

% CKD VS
Production
1.30%
0.28%
0.98%
2.43%
3.61%
1.54%
2.18%
0.91%
0.00%
0.00%
0.56%
0.22%

No

VIN No

Reporting Date

Production date

2
3
4
5
6
7
8
9

WW6818
C468272
DV68770
DV68583
DV68636
DV00115
DV00042
DW00044

1/25/2012
1/16/2012
2/16/2012
2/16/2012
2/16/2012
2/16/2012
2/16/2012
2/18/2012

10/1/2010
11/2/2010
1/27/2012
1/4/2012
1/7/2012
1/5/2012
1/2/2012
1/2/2012

Model/Category
Product
Installation
Unknown
TOTAL
Category
Product
Installation
Unknown
TOTAL

CKD DEFECT COMPLAINTS - Jan 2012

Model
E-series
520D
520D
520i
520i
520i
528i
528i
528i

F 10
F 10
F 10
F10
F 10
F 10
F10
F10

5 - Series
0
8
0
8

No of Cases
0
8
0
8

CKD by Category Jan 2012

8
8
7
6
5
No of Cases

4
3
2

1
0
Product

Month
Jan-12
Feb-12

CKD defect
report
2
6

Installation

Car Production
624
288

Unknown

% CKD VS Production
0.32%
2.08%

EFECT COMPLAINTS - Jan 2012

Mileage (km)
344
806
4
57
89
31
275
1646

No of Cases

Category
Installation
Installation
Installation
Installation
Installation
Installation
Installation
Installation

Complaint/Report
Allignment pulling to one side & steering not stable
Engine dies off while idling
Floor Mat Clip Not Supplied
Floor Mat Clip Not Supplied
Floor Mat Clip Not Supplied
Floor Mat Clip Not Supplied
Floor Mat Clip Not Supplied
Axle noise during driving/braking