Professional Documents
Culture Documents
Total Quuality Managment
Total Quuality Managment
TECHNIQUES USED BY
BMW MOTORS
SUBMITTED TO:
Prof. Pranay Verma
SUBMITTED BY:
Himanshu Chhabra FT-10-860
Definition:
Total quality management is an integrative philosophy of management for continuously improving the quality of products and processes. TQM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by an organization. In other words, TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations. Considering the practices of TQM as discussed in six empirical studies, Cua, McKone, and Schroeder (2001) identified the nine common TQM practices as cross-functional product design, process management, supplier quality management, customer involvement, information and feedback, committed leadership, strategic planning, cross-functional training, and employee involvement.
Importance:
Camera case, laptop and scale bar case can easily be carried by one person. Likewise, only one person is needed to carry out the measuring process. No external power supply is required neither for the measurement nor for the subsequent evaluation.
Requirements of the measuring system: Precise, mobile and fast: Before being put into operation the optical TRITOPCMM measuring
system was subjected by the operatives to the typical BMW incoming inspection and probationary tests. Here, the MCS (machine capability study) with different users consistently gave outstanding results with regard to precision, repeatability and reproducibility. "It soon became clear to us that measurement from images is a precise and controllable process, as, thanks to the pixel deviation and double scale bars, the system makes the measuring accuracy of a project verifiable in many respects", explains Manfred Grimm, responsible user on site. "The system is also easy to use and can be quickly calibrated by the user before each project to suit the environmental conditions", adds Alexander Besenreiter, another
TRITOPCMM operator at BMW. "It is also a major advantage that we now have a measuring system which enables us to take measurements directly on the assembly line so that we are no longer dependent on inflexible tactile measuring equipment. In the past, we had to book a measuring station, take the vehicle out of the assembly shop into the measuring room. Because of this time-consuming planning and logistical procedure, we could sometimes only check one vehicle per day", explains Manfred Grimm. A control measurement is currently carried out on every 15 vehicles on average, so that up to 5 vehicles can now be checked in one shift. The mobile TRITOPCMM system can be comfortably carried to the place of use by one Person (Fig. 6, 7) and the measurement can also be carried out by a single person.
The TRITOPCMM software not only enables features to be inspected directly by easy to understand and well visualised measuring reports. Long-term trends can also be detected and analyzed by exporting the measurement data in table form.
The five whys method is used to root out problems and to fix the process for good. For example from the table we can see that the answer to the fifth why reveals that the real root cause is a worn gasket and not the blown fuse, as originally identified.
Spaghetti diagram
Spaghetti diagram are useful to understanding the non-value-added path taken by operator and product or information in the company. In traditional facilities, the movement of staff, tooling materials, and information can took like a bowl of spaghetti.
Poke-Yoke
Poka-yoke (means "fail-safing" or "mistake-proofing"
avoiding (yokeru) inadvertent errors (poka)) is a behavior-shaping constraint, or a method of preventing errors by putting limits on how an operation can be performed in order to force the correct completion of the operation
JIDOKA
Jidoka, in the production context means not allowing defective parts to go from one work station to the next. It specifically refers to machines or the production line itself being able to stop automatically in abnormal conditions (for example, when a machine breaks down or when defective parts are produced). This Automation allows machines to run autonomously, as they will stop when a problem occurs. Jidoka is also used when individual people encounter a problem at their work station. They are responsible for correcting the problem - if they cannot, they should stop the line rather than let the defective part do. It is a quality control process used in the Toyota Production System which applies the following four principles: Detect the abnormality. Stop. Fix or correct the immediate condition. Investigate the root cause and install a countermeasure.
Check sheets along with different matrices, charts and graphical tools