Orientation Course - Lab Manual

Using the Virtual Managed Workplace site for the lab exercises
Your instructor will provide the following information before the first lab exercise begins: Your numerical value for the session. X: _______________(e.g. 01)

Your Virtual Service Center

In Internet Explorer, use the following URL: http://lpitrn.levelplatforms.com/sc The name of the account used today is studentX The password for today is: ______studentX______________ The name of the VarDomain used today is studentX

Login in to your Virtual Service Center:

Allow pop-ups from the Service Center site

Some of the Managed Workplace screens use pop up Windows.

Internet Explorer 7: 1. Launch Internet Explorer. 2. Select the Tools menu then Pop-up Blocker and Pop-up Settings. 3. In the Address of website to allow field type: http://lpitrn.levelplatforms.com/sc 4. Select the Close button to complete the task.

Internet Explorer 8: 1. Launch Internet Explorer. 2. Select the Tools menu and then Pop-up Blocker and Pop-up Settings. 3. In the Address of website to allow type: http://lpitrn.levelplatforms.com/sc and then select the Add button. 4. Select the Close button to close the Internet Options window.

- LAB 1 BRANDING YOUR SERVICE CENTER

Objectives:
Branding a site Adding: o Primary Company logo o Secondary Company Logo o Graphic Banner

Add a Primary Company Logo

1. Login to the Service Center user interface as studentX. 2. Navigate to Configuration > System Settings. 3. Select the Branding tab. 4. In the Primary Company Logo section click the New Image radio button and then Browse... button to continue the task. 5. Navigate to the area where the lab files were extracted. 6. Select the PrimaryCompanyLogo.gif file. 7. Click the Save button to continue the task.

Add a Secondary Company Logo

You may start at Step 4 if you have not logged off. 1. Login to the Service Center user interface as studentX. 2. Go to Configuration > System Settings, and select the Branding tab. 3. In the Secondary Company logo section, click the New Image radio button. 4. Click the Browse button to continue the task. 5. Navigate to the area where the lab files were extracted. 6. Select the SecondaryCompanyLogo.gif file. 5

7. Click the Save button to continue the task.

Add a Banner Graphic Logo

You may start at Step 4 if you have not logged off. 1. Login to the Service Center user interface as studentX. 2. Go to Configuration > System Settings and select the Branding tab. 3. In the Banner Graphic logo section, click the New Image radio button. 4. Click the Browse button to continue the task. 5. Navigate to the area where the lab files were extracted and select the BannerGraphicLogo.jpg file. 6. Click the Save button to complete the task.

Add a New Colour Theme

You may start at Step 2 if you have not logged off.

1.

Login to the Service Center user interface as studentX.

2. Go to Configuration > System Settings and select the Themes tab. 3. 4. 5. Under the dropdown for Current Themes, choose a new theme to be applied. Click the Set Theme button. There will be a prompt to re-login for the Theme to be applied.

6. On the top left side directly under the Primary logo, there is a Log Out link. Log Out of the Service Center. 7. 8. Login to the Service Center user interface as studentX. Note that the new theme is applied.

- LAB 2 Populating groups for Basic Monitoring Service

Objectives:
Populate groups for Basic Monitoring service Use the filters to populate the groups

Populate the following groups

Folder Servers Workstations Firewall Service Group Windows 2008 XP Pro Windows 7 Sonicwall

Start Monitoring Windows 2008 R2 servers

1. Login to the Service Center user interface as studentX. 2. From the Central Dashboard make sure the Groups are displayed. If they are not click the Show Groups option. 3. Expand the Servers folder and select the Windows 2008 R2 Group. 4. Select the Devices tab. 5. Click the Apply to Other Devices tab. 6. From the Filter by pull-down list, select System Role.

7. From the System Role: pull down list select Member Server. 8. Click the Filter button. 9. Click the check box next the server listed. 10. Click the Add button. 11. Use the Description filter to assist adding all the Microsoft Windows 2008 R2 devices from all sites to the group.

Start monitoring Windows 7 devices

1. From the Central Dashboard, make sure the Groups are displayed. If they are not click the Show Groups option. 2. Expand the Workstations folder and select the Windows 7 Group. 3. Select the Devices tab. 4. Click the Apply to Other Devices tab. 5. From the Filter by pull-down list, select System Role. 6. From the System Role: pull down list select Member Workstations. 7. Click the Filter button. 8. Click the check box next to each of the Windows 7 devices in the list. You can change the sort order by clicking on the word Description. This will sort device by operating system 9. Click the Add button.

Start monitoring Windows XP Pro devices

1. From the Central Dashboard, make sure the Groups are displayed. If they are not click the Show Groups option. 2. Expand the Workstations folder and select the Windows XP Pro Group. 3. Select the Devices tab. 8

4. Click the Apply to Other Devices tab. 5. From the Filter by pull-down list, select None. 6. Click the Filter button. 7. From the Description list select Microsoft Windows XP Professional. 8. Select all the devices in the list. 9. Click the Add button.

Start monitoring SonicWall Firewall devices

1. From the Central Dashboard, make sure the Groups are displayed. If they are not , click the Show Groups option. 2. Expand the Firewall folder and select the Sonicwall group. 3. Select the Devices tab. 4. Click to Apply to Other Devices tab 5. From the Filter by pull down list, select None. 6. Click the Filter button. 6. From the description list select SonicWall. 7. Select the Sonicwall Firewall. 8. Click the Add button.

- LAB 3 Customized monitoring

Objectives:
Import appropriate Policy Modules

Adding the following Monitoring Groups

Folder Servers Firewall Service Group Linux Fortigate

Import the Policy Modules necessary to monitor Linux and Fortigate Devices
1. Login to the Service Center user interface as studentX. 2. Select Configuration > Policy Modules and then select the Import from Library button to continue the task. 3. Place a checkmark next to the following Policy modules listed in the deployment Matrix: a. Fortigate_Firewall b. Linux_Distributions 4. Click Import to complete the task.

Objectives:
Create Service Groups 10

Apply Policy Modules to Service Groups

Create a Networking devices Folder and a Fortigate Service Group

1. Login to the Service Center user interface as studentX. 2. Navigate to Configuration > Groups and under the Browse By ensure that the Service Groups option is selected. 3. Click on Add Service Group button, and under Group Folder click on the Other option to create a Group Folder called Networking Devices. 4. Under Group Name type: Fortigate 5. Under Group Description type: SNMP monitored Fortigate Firewall for ALL sites. 6. Click on Add and Configure button and then select the Apply Policy Module button 7. Select the Fortigate Firewall Policy Module and then select Apply. 8. Select the Devices tab and then select the Apply to Other Devices button to continue the task. 9. Under Filter By select None and select the Filter button. 10. On the SNMP column, from the pull down list select Yes . 11. Click the Check box next to the row for the Fortigate200. 12. Click the Add button to complete the task. 13. Click on the left Side on Status and then Central Dashboard. 14. Click the on the link at the very top in the Center under Central Dashboard called Show Groups. This will display the Service Groups that were recently created.

11

Create a Linux Service Group under the Servers folder

1. Login to the Service Center user interface as studentX. 2. Navigate to Configuration > Groups and under the Browse By ensure that the Service Groups option is selected. 3. Click on Add Service Group button, and under Group Folder select the Servers folder. 4. Under Group Name type: Linux 5. Under Group Description type: SNMP monitored Linux devices for ALL sites. 6. Click on Add and Configure button and then select the Apply Policy Module button. 7. Select the Linux Distribution Policy Module and then select Apply. 8. Select the Devices tab and then select the Apply to Other Devices button to continue the task. 9. Under Filter By select Basic Search. 10. In the Search text box type: linux 11. Select the Filter button. 12. Click the Check box next to the row for the Linux device. 13. Click the Add button to complete the task. 14. Click on the left Side on Status and then Central Dashboard. 15. Click the on the link at the very top in the Center under Central Dashboard called Show Groups. This will display the Service Groups that were recently created.

12

- LAB 4 CREATING SITE GROUPS

Objectives:
Create Site Groups Add Devices to the Site Groups

Create a Site Group for all the Servers at a Site

1. Login to the Service Center user interface as studentX. 2. Navigate to Configuration > Groups and under Browse By, ensure that the Site Groups option is selected. 3. Select the CompanyX in the Site dropdown and select the Add Site Group button. 4. Under Group Name type: Servers. 5. Under Group Description type: All Servers at the CompanyX site, and then press the Add and Configure button. 6. Go to the Devices tab and select the Apply to Other Devices button.

7. Change the Filter By option at the top to System Role and then in the System Role section choose Member Server then click on the button Filter. Then select all the Servers and select Add.

Create a Site Group for all the Workstations at a Site

1. Login to the Service Center user interface as studentX. 13

2. Navigate to Configuration > Groups, and under Browse By, ensure Site Groups is selected. 3. Select the CompanyX in the Site dropdown and the select the Add Site Group button to continue the task. 4. Under Group Name type: Workstations. 5. Under Group Description type: All Workstations at the CompanyX site and then press the Add and Configure button to continue the task. 6. Navigate to the Devices tab and select the Apply to Other Devices button. 7. Change the Filter By option at the top to System Role and then in the System Role section choose Member Workstation then click on the button Filter. Then select all the Workstations and select Add.

Create a Site Group for all the Network Devices at a Site

1. Login to the Service Center user interface as studentX. 2. Navigate to Configuration > Groups and under Browse By, ensure that the Site Groups option is selected. 3. Select the CompanyX in the Site dropdown and then click on Add Site Group button to continue the task. 4. Under Group Name type: Network Devices. 5. Under Group Description type: All Network Devices at the CompanyX site. 6. Click the Add and Configure button to continue the task. 7. Navigate to the Devices tab and select the Apply to Other Devices button. 8. Change the Filter by option at the top to None and then click on the button Filter. Then select the FortiGate200 SNMP enabled router and then Add to complete the task.

14

- LAB 5 MONITORING WEBSITES, NETWORK SERVICES and BANDWIDTH

Objectives:
Create a Website Monitor Create a Network Service Monitor Create a Bandwidth Monitor

Note: Use your numerical x value for the session

Create Custom Alert Categories

1. Go to Configuration -> Alert Categories and select the Add Alert Category button. 2. Under Category folder, put a check in the Other box, and type Website in the Category Folder window. 3. In the Category field, type Website Down, and press Save. 4. Select the Add Alert Category button. Under Category folder, put a check in the Other box, and type Bandwidth in the Category Folder window. 5. In the Category field, type Utilization, and press Save. 6. Go to the Central Dashboard and take note of the new Alert Categories. Look to the top right.

15

Create a Website Monitor

1. Select Configuration > Monitor & Alert Rules and then click on the Website button. 2. Select CompanyX in the Site dropdown option and then select Add Monitor, ensure that the type of monitor to add is Website Performance and select Add Monitor. 3. Complete the Monitor Tab with the following information: a. Title: Baseline Website b. Description: Website Monitor for www.google.com c. Home Page URL: http://www.google.com d. URL: http www.google.com 80 /

e. Search Range: Ensure Header and Content is selected in the dropdown. f. Select the Contains radio button g. Type google as the search string 4. Select the Alerts tab on the top of the window and then click on Add Alert Configuration button. Complete Alert configuration with the following information: a. Title: Google Web Site is Down b. Description: This will alert if the Google website is not responding 6. Complete the Alert Rules configuration by: a. Selecting the Add Alert Rule button to ensure that the Trigger alert if Website is down is selected. b. Click on Save. The Website Alert Rule Webpage Dialog should now appear. 7. Complete Alert Categories, Actions and Notifications configuration options: a. Select Categorize Alert. b. Select Website Website down category and then click on Add >>.

5.

16

c. Click OK to close the Add/Remove Alert Categories Webpage Dialog and then click on Create Trouble Ticket as an Alert Action. 8. Click on Save to close the Monitor: My Company Website || Type: Website Performance Webpage Dialog window. Select the Save button to close the Website Performance Monitor Webpage Dialog window.

9.

Create a Network Service Monitor

1. Login to the Service Center user interface as studentX. 2. Select Configuration > Monitor & Alert Rules and then select the CompanyX site and the OM-xx Device 3. Click on Add Monitor and select Network Services in the Monitor Type dropdown option. Click Add Monitor. 4. Complete Monitoring Rule configuration with the following information: a. Title: HTTP Network Service Monitor b. Description: This is to monitor the availability and response time of the HTTP network service on this machine.

5.

From the Network Service Rule section perform the following tasks: a. In Network Service select HTTP from the pull down list b. From the IP address list, select all c. Port, type 80 d. Timeout: select 8 seconds

6. Select the Alerts tab and then Add Alert Configuration button 7. Complete the Alert configuration with the following information: a. Title: HTTP is Down 17

b. Description: This will alert when HTTP is down on this machine 8. Complete the Alert Rules configuration: a. Select the Add Alert Rule button b. Select 5 minutes in the Time Down option c. Click Save to close the Network Service Alert Rule Webpage Dialog window

9. Complete the Alert Categories, Actions and Notifications configuration: a. Select Categorize Alert b. Click on OS Network Service and then select Add>> c. Click on OK to close the Add/Remove Alert Categories Webpage Dialog d. Click on Create Trouble Ticket as an Alert Action to continue the task. 10. Select the Save to close the Network Services Monitor.

18

Create a Bandwidth Monitor

1. Login to the Service Center user interface with the Admin account. 2. Navigate to Configuration > Monitor & Alert Rules and then select CompanyX site and the OM-xx device 3. Click Add Monitor and then select Bandwidth in the Monitor Type dropdown menu and select Add Monitor. 4. Complete the Monitoring Rule configuration with the following information: a. Title: Bandwidth Monitor b. Description: This is to monitor the Bandwidth usage on this machine 5. Complete the Interface Selection configuration by selecting the network adapter (i.e.: Intel PRO/1000 MT Network Connection, WMI Type: 0 (Ethernet802) (1000.00Mbps)) 6. Leave the value in the Speed box and leave the Duplex Mode to the default value. 7. Select the Alerts tab and then click Add Alert Configuration to continue the task. 8. Complete the Alert configuration information: a. Title: Bandwidth Utilization Too High b. Description: This will alert when % utilization of the interface is >90% utilized 9. Complete the Alert Rules configuration by: a. Selecting the Add Alert Rule button. Alert will trigger when the total bandwidth (in + out) is: greater than threshold 90 percent for the last 5 data point(s). b. Click Save to close the Network Service Alert Rule Webpage Dialog window

10. Complete the Alert Categories, Actions and Notifications configuration: a. Select Categorize Alert, then click on the Bandwidth - Utilization and select Add>> b. Click OK to close the Add/Remove Alert Categories Webpage Dialog 19

c. Select Create Trouble Ticket as an Alert Action. 11. Click on Save to close the Bandwidth Monitor.

20

- LAB 6 REMOTE CONTROL

Objectives:
Connect to a device through Service Center using RDP Note: Use your numerical x value for the session.

Connect to a device from the Service Center using RDP

1. Login to the Service Center user interface as studentX. 2. From the Central Dashboard, display the list of devices for your site by clicking on the integer representing the number of devices. 3. Select the device with the name XP-X and then select under Management on the right hand side, select Remote Control. 4. Ensure the Service drop down is set to Remote Desktop and then press the Connect button. 5. Take note of the Login screen and select the Cancel button to complete the task.

21

 2010 LPI Level Platforms Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of LPI Level Platforms Inc. While every precaution has been taken in the preparation of this document, LPI Level Platforms assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein. Managed Workplace is a registered trademark of LPI Level Platforms Inc. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated in the United States, and/or other countries. Microsoft, Windows, and Windows Server are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners. Version 2.0; updated October 2010

22