Kelley Stephens 580 Matson Rd. Apt 28 Jonesborough, TN 37659 (Cell) (931) 636-0964 Kelley_e_Stephens@hotmail.

com Objective: Seeking a full-time flight attendant position. SKILLS/ QUALIFICATIONS 1. Over five years customer service experience. 2. Two years bar tending. 3. Enjoy working in a fast paced and challenging environment 4. Enjoy interacting with customers. 5. Often recognized for positive attitude by customers, employers, and fellow coworkers. 6. Over seven years experience using PC?s with various software packages. RELEVANT EXPERIENCE 1. Constantly molding my approach to the unique needs of each individual customer, and staying informed on all aspects of the job so that I can meet each customer's needs the first time, as well as educating them in areas that may be relevant to them in the future. 2. Used sales skills to benefit the customer and profit for the business. 3. Expected to maintain specific customer service guidelines when speaking with customers and did so successfully. 4. Handling challenging customers and deescalating situations that would otherwise be directed towards higher management. 5. Working in a constantly changing environment and quickly adapting to new needs of the company. 6. Collect cash, check, or charge payment from customer and make change for cash transactions. 7. Count money in cash drawer at beginning and end of work shift. 8. Record daily transaction amounts from cash register to balance cash drawer. 9. Issued receipts for funds received. 10. Presented menu, answered questions and made suggestions regarding food and service. 11. Maintained high standards of excellence in all aspects of customer service. 12. Responsible for cleaning areas of the store on a daily basis to ensure high standards were maintained. 13. Worked for two years making and serving alcoholic and non-alcoholic beverages while also taking on other duties as needed.

WORK EXPERIENCE 11/02/09- pres AT&T Mobility Credit and Collections Representative Johnson City, TN 6/08-10/09Red Lobster Server/Hostess Johnson City, TN Red Lobster Server/Bartender Tullahoma, TN
Favorite Market (now Mapco) Cashier/Stocker Tullahoma, TN Shoney's Restaurant Server/Hostess Winchester, TN Bennett's Pharmacy Pharmacy Clerk Winchester, TN

8/06-6/08

3/06-7/06

7/05-1/06

2/04-6/05

EDUCATION Attended Attended Graduated East Tennessee State University Major- Art Johnson City, TN Motlow State Community College Major- General Studies Lynchburg, TN Franklin County High School Johnson City, TN