ACKNOWLEDGEMENT

This report has been prepared as a prerequisite for the complete internship in Bachelor
of Business Administration (BBA) of Purbanchal University. I would like appreciate
and sincere thanks to the Janaki College of Management for providing me the
opportunity and encouragement for the internship to learn about banking operation
activities. I am grateful for having a chance to meet so many wonderful people and
professionals who led me through this internship period.

I would like to thank Purbanchal University for providing internship during the
pursing BBA period as well as the people who have contributed their support and
helped me to prepare the report. I would like to thank entire family of Global IME
Bank Limited for guidance and great support throughout my particular report.

In this regard, I would like to express my cordial thanks to our Mr. Rajesh Soni
(Principal) and Mr. Balram Jha (Co-Ordinator) of Janaki College of Management, for
advice and support throughout the preparation of report.

I express my deepest thanks to Mr. Bijay Shah, Branch Manager of Global IME Bank
Limited, Janakpur. I would like to thanks Ms.Tulsi Chaudhary (Operation in-charge)
and Mr.Papu Mandal (Trainee Assistant of CSD) for their kind support during the
period of internship.

Lastly I would like to thank all the persons who helped me to collect required data and
information for successful completion of this report.

Internee,
Gurudayal Kumar Sharma
BBA: 7th Semester
Symbol No.: 270566
Reg. No.: 120-2-2-01255-2018
Janaki College of Management

i
 LIST OF CONTENTS

Page No.

COVER PAGE
TITLE PAGE
ORGANIZATIONAL CERTFICATE
VIVA_VOICE
ACKNOWLEDGEMENT I
LIST OF CONTENT II
LIST OF TABLES III
LIST OF FIGURES IV
EXECUTIVE SUMMARY V
ABBREVIATION VI
1. INTRODUCTION 1
1.1 introduction of the organization 1
1.2 Brief history 2
1.3 Nature of the organization 5
1.4 Business volume 6
1.5 Nature and number of employees 10
1.6 Bank's products and services 11
1.6.1 Deposit 11
1.6.2 Loan and Advances 13
1.6.3 Remittance 15
1.6.4 Other Services 16
1.7 Organizational structures 17
1.7.1 Organizational structures 18
1.7.2 Overall Organizational structures 19
2. OBJECTIVE 20
2.1 Study of the chosen organization 20
2.2 Specific objectives 20

ii
3. METHODOLOGY 21
3.1 Source of data collection 21
3.1.1 Primary sources 21
3.1.2 Secondary sources 22
4. OBSERVATION 22
4.1 Function of the concerned department 22
4.2 Details of assigned work responsibilities 23
4.2.1 Customer Service Department 23
4.2.2 Credit Department 24
4.2.3 Duration of the Internship 24
4.3 Problem encountered during fulfilling work responsibilities 25
4.4 Data collection for specific objectives 26
5. ANALYSIS AND REVIEW 27
5.1 Analysis of Data Collection 27
5.2 Critical Analysis of the theoretical concepts relating to practical 28
expression in the department
5.2.1 SWOT Analysis 28
5.3 Knowledge gain from the work assigned 30
6. CONCLUSION AND RECOMMENDATIONS 31
6.1 Contribution of Internship in knowledge gain 31
6.2 General comments and suggestions for GIBL 31
6.2.1 Conclusion 31
6.2.2 Recommendation 33
7. REFERENCES 34
8. ANNEXURE 35

iii
 LIST OF TABLE

Page No.

1. Board of Directors 2

2. The category of banks in the context of Nepal 4

3. Name of Commercial Banks of Nepal 4

4. Current Shareholder Structure 6

5. Key Financial 7

6. Statement of profit and loss a/c 8

7. Statement of Balance Sheet 9

8. Branch Workforce 11

9. Interest rates on Deposits 12

10. Interest Structure of Fixed Deposit 13

11. Function of Concerned Department 23

12. Duration of Internship 25

13. Interest rates on Deposits 26

14. Interest Structure of Fixed Deposit 27

LIST OF FIGURES

1. Organizational structure 18

2. Overall Organizational Structure - Janakpur Branch 19

iv
 EXECUTIVE SUMMARY

The internship program has been designed by Purbanchal University for the partial
fulfillment of the degree of Bachelor in Business Administration (BBA) for the
specialization course of the internship. It was indeed a great opportunity to know
about the banking activities in depth. The real world of the bank and observed the real
operations of the bank as the internee had only theoretical knowledge.

The first part of internship report deals with the introduction which defines about the
background of the study, overview of the internship program, reason of the study,
product and services, organization structure, methodology used, objective and
limitation of the study.

The second part of internship report deals with the methodology. Observation,
analysis and review of work is done where we have methods of collecting information
from many sources and observe that information for report and analysis of data
collected, critical analysis of the theoretical concepts relating to practical experience
in the customer services department and knowledge gained from the work assigned.

Finally, in the last part conclusion and recommendation is made where we

v
 LIST OF ABBREVIATION

% Percentage

A/C Account

AD Anno-Domini

ATM Automated Teller Machine

B.S Bikram sambat

BBA Bachelor of Business Administration

BOD Board of Director

CSD Customer Service Department

CEO Chief Executive Officer

ECC Electronic Cheque Clearing

FY Fiscal Year

GDP Gross Domestic Product

GIBL Global IME Bank Limited

JCM Janaki College of Management

KYC Know Your Customer

LC Letter of Credit

Ltd. Limited

NPR Nepal Rastra Bank

P.U Purbanchal University

vi