UBL Internship Report

INTERNSHIP REPORT
SUBMITTED TO:
INTERNSHIP INCHARGE
SIR TAYMOOR UL HASSAN
SUBMITTED BY:
MUDASRA AMJAD
ROLL # 21
MBA (M1) 5TH
SESSION (2011-2015)
DEPARTMENT OF MANAGEMENT SCIENCES

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Internee: Mudasra
PREFACE
The field of banking has always been a source of inspiration for me during my entire academic
career. To work in a bank, to acquaint with its working mechanism was always a point of
interest for me and God gave me a golden opportunity to complete my internship at UBL, one
of the leading bank in Pakistan and well known in world due to its appearance in the
international markets. I had a general idea about the banking, but once I practically started the
2 | Internship Report The Islamia University Of Bahawalpur

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internship in banking field I observed much about banking, I realized the importance and
significance of commercial banking for the development of economy. To adjust myself in such a
large commercial organization was not an easy task, but by the grace of Almighty Allah aids my
internship in a befitting manner and I learned a lot about the overall banking arena. This
expanded my vision about the banking sector, which in turn enabled me to make an appraisal
of the economic situation of our country. This report is a thorough essence of my rigorous
studies which I undergone through in a period of six weeks from 22-07-2013 to 29-08-2013 in a
commercial bank. I have exclusively studied and observed the operations/ functioning of the
bank and tried my best to abreast myself with all the dimensions of the banks. The purpose of
this report is to evaluate the performance of UBL in diversified avenues and give concrete
recommendation for further improvement. Although the bank is functioning satisfactory, but
the path to ultimate success is still full of threats and hurdles. It was a great experience to work
there and contribute handsomely in the process of appraising its pros and cons and feeling to
be a significant part of the bank. I am thankful to all those who helped me in one-way or the
other and guided me in the preparation and compilation of this report in a presentable fashion.
ACKNOWLEDGEMENT
By the Grace of Almighty, the most Merciful, the most Beneficial, I'm today submitting my
internship report, at the end of my first pragmatic experience and I'm glad to have it with UBL,
where you come first, only if you're the customer. Thirst of learning is inside you, and whatever
the environment, if you're willing to learn, you do. At UBL, I had a new, challenging, yet a

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perfect environment to learn. My parents' prayers and their teachings were always with me
and hereby I will like to take this opportunity to show my gratitude to all those who made my
internship an adventurous outwit.
Here I am, from more professional and rather corporate environment of UBL Fride gate branch.
I never knew what it all going to be. As I enter the branch, despite of the most hectic schedule,
Ma’am Farah and Sir Zeeshan helped me so much. I'm really grateful to both of them for
clarifying my concepts and making me learn from your experience. Whatever I learnt from you
will definitely help me in my upcoming study and the professional life ahead. Thank you so
much for being so co-operative and so helpful every time.
In the end, I will like to thank all other colleagues, Ma’am Maryam, Sir Ahtasham, Sir Zubair, Sir
Waqar, Sir Osama, Sir Khalid, Sir Babar, Sir Fazal, Sir Amir and all my other fellow internees, for
their unconditional support and help in making me learn in a good environment.
TANKS TO ALL
DEDICATION

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When the person does something, there must be an inspiration behind for doing work.
Especially I dedicate my work to my Mother from whom I have received a Great inspiration and
boost for doing this important work. In addition, I dedicate this work to my siblings and my
Teachers, they guide me and show their confidence on me and realizes me that I am very
capable of doing this work. I dedicate my work to all my friends and colleagues who really help
me to perform this work. May ALLAH bless all of them…
TABLE OF CONTENTS
Sr. # Page
no Contents numbers
1. EXECUTIVE SUMMERY 10
2. INTRODUCTION 11
3. Banking system 13
4. Towards islamization of economy 14

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5. Advantages of banking system for economy 15
6. UBL HISTORY 16
7. Importance of UBL 18
8. Vision and mission 20
9. Core value 21
10. Objectives of UBL 22
11. Role of UBL banking sector 23
12. Functions of UBL 24
13. Corporate level strategies 25
14. Organizational structure 26
15. Hierarchy of Organization 27
16. Branch functional chart 28
17. Board of directors 29
18. Company information 31
19. DEPARTMENTS 32
20. Deposit department 33
21. Human resource department 45
22. Remittances department 47
23. Foreign exchange department 53
24. Collection department 56
25. Credit department of UBL 59
26. Clearance department 67
27. PRODUCT AND SERVICES 74
28. Retail banking product 74
29. Corporate products 75
30. Commercial banking services 96
31. Complementary services 100
32. FINANCIAL ANALYSIS 102
33. SWOT ANALYSIS 117
34. Strength 118
35. Weaknesses 120
36. Opportunities 121
37. Threats 122
38. SUGGESTIONS AND RECOMMENDATIONS 123
39. CONCLUSION 125

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40. ANNEXURE 131
EXECUTIVE SUMMARY
This is an internship report regarding the introduction of UBL and their products and my learning and
understanding during my internship program.
This internship report is actually is brief discussion of functions that are performing at United Bank
Limited. UBL was established in 1959 and is one of the major commercial banks of Pakistan. The Bank is
making every effort to meet the up-coming challenges through strategic planning and making the best
use of the resources at its command. A professional team was appointed in mid-1997 to restructure the
bank and to commence rightsizing. The management is also in the process of rationalizing the branch
network, identifying, and recovering it’s doubtful and classified portfolio.
It has planned to institute major improvements in customer services and internal systems to improve
efficiency. The bank is increasing resource mobilization through regular deposit campaigns and

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accelerating the process of recovery of outstanding advances and non-performing assets. UBL has assets
of over Rs. 747 billion, Shareholder's Equity of over Rs. 14 billion and a solid track record of 50 years - in
addition to the convenience of over 1200 branches serving you throughout the country and also at
several overseas locations.
This report starts with the brief introduction of UBL along with the business sector of the bank and
bank’s future plans. The banks complete range products are mention. Organization’s hierarchy chart and
a brief introduction of all departments in which I performed. Comments on UBL’s structures are given at
the end of this section. The Ratio analysis of bank is given in last section of report. The ratios and their
formulas along with the Bar charts are performed and give comments about the performance of BANK.
In the End I briefly evaluate the Organization according to my learning, and concluded my views about
the UBL, the last part of report tell you about some suggestions and Recommendations for bank. As we
know that DMS sent their students for internship in different organizations, so that students can work
practically and observe their respective organization under the knowledge which they gain from MBA.
INTRODUCTION
Students of MBA studying courses leading to Master degree in Commerce are required to
undergo an internship program me of six month duration. This is an essential academic
requirement. The internship is followed by comprehensive report writing, required to submit to
the research and development division (R&DD) of The Islamia University of Bahawalpur. This
report is properly evaluated on the basis of its description and analytical capabilities by internal
and external examiners. I did my internship in United Bank Limited Fride Gate Branch.
PURPOSE OF STUDY:
The purpose of the study is to work in real life situation and learn banking practice by doing.
In this context its objectives are:
i. To analyze banking operations i.e. operational analysis, financial analysis.
ii. To develop concrete and feasible recommendations.
iii. To improve report writing skills.

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SCOPE OF STUDY:
The study is confined to banking operations. An attempt, along with all its limitations, to collect
financial data and general statistics of the bank has been made. Keeping in view the purpose of
the study, which is to make an acquaintance with practical doings in the bank, this seems a
comprehensive effort.
LIMITATION OF STUDY:
It is to admit that the study attempts only those aspects, which are closely relevant to the
purpose of the study. Facts and figures, which otherwise might be equally important, but not
having a direct bearing on the conclusions arrived at this study, have been ignored. The most
important limitation from which the study suffers is the non-availability of information in a
manner required for analysis and the secrecy of the bank. Another important limitation of the
study is time and space constraint.
METHODOLOGY OF STUDY:
Primary and secondary data were used in compilation of report. Methodological tools were:
i. Primary Data:
 Personal Observations.
 Discussion with Bank Personnel.
ii. Secondary Data:
 Brochures/ Manuals of the bank.
 Annual Report
 State Bank Foreign Exchange Manual
 Bank internship reports on UBL available in library.
 Journals, newspapers and books.
 Internet.

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BANKING SYSTEM
Banking services are extremely important for both economies developed and developing
economy such as Pakistan. Banking services serve two primary purposes. First one is, by
supplying customer with the basic mediums-of-exchange (cash, current account and credit
cards). Without these familiar methods of payment, goods could only be exchanged by barter,
which is time-consuming and inefficient. Second, by accepting money deposits from savers and
then lending money to borrowers, banks encourage flow of money to productive use and
investments. Without this flow, savings would sit idle in someone’s safe, it would not be
available to borrow, people would not be able to purchase cars or houses, and businesses
would not be able to build the new factories. Enabling the flow of money from savers to
investors is called financial intermediation, and it is extremely important for the growth of
economy.
BANKING HISTORY
Consensus on the origination of word “Bank” is not yet reached at. Some author’s opinion is
that this word is derived from the words “Bancus” or “Banque”, which mean a bench and they
further relate banking business inception to Jews in Lombardy. Other authorities state that the

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word “Bank” is derived from the German word “Back” which means “Joint Stock fund” and later
on due to German occupation of Italy, this word was Italianated into “Bank. Authors quote
Babylonians (few quotes Chinese) who developed banking system as early as 2000. B.C1
BANKING IN PAKISTAN:
Banking started in Pakistan after the bold and emergent decision of formulation of SBP on July
30, 1948. Thereafter this sector has witnessed enormous growth. In 1974 banks were
nationalized, in the hope that new era of growth could be achieved through it. However the
process is reverse since 1991, up till now MCB, ABL, and UBL have been privatized and HBL is in
the process of its privatization.
TOWARDS ISLAMIZATION OF ECONOMY
Interest based transactions/businesses are “Haram” in Islam. The GOP has shown. Interest is to
eliminate “interest” from its economy by developing various alternatives. To achieve this
objective various efforts are made with the following outcomes.
DEPOSITS:
 S A Haq. (1998) Practice & Law of Banking in Pakistan (6 th Ed.)
 The Council of Islamic Ideology (1980). Elimination of Riba from Economy.
 PLS (Modarba) Accounts
 Current Accounts: (with no return paid)
LOANS:
 Qarz-e-Hasana
 Lending on the basis of Service charges
TRADE RELATED MODES OF FINANCES:
 Bai Muajjuai; purchases of goods by banks and their sale to clients at appropriate mark-
up in prices.
 Bai-Salam; purchase of goods from clients by banks and their resale to the client at
increased prices, to be paid in future.

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 Financing for development of property on the basis of developmental charges.
 Ijara: leasing.
INVESTMENT TYPE OF MODES OF FINANCES:
 Musharaka: financing on the basis of profit and loss sharing.
 Modaraba: equity sharing of borrower profit and loss on basis of purchase of modaraba
certificates.
 Rent sharing.
 Equity participation through purchase of shares.
ADVANTAGES OF BANKING SYSTEM FOR ECONOMY
The deposit and loan services provided by banks benefit an economy in many ways. First,
Current account, because they act like cash, make it much easier to buy goods and services and
therefore help both consumers and businesses, who would find it in convenient to carry or send
through the mail huge amounts of cash. Second, loans enable consumers to improve their
standard of living by borrowing money to purchase cars, houses, and other expensive consumer
goods that they otherwise could not afford.
Third, loans help businesses finance plant expansion and production of new goods, and
therefore increase employment and economic growth. Finally, since banks want loans repaid,
banks choose borrowers carefully and monitor performance of a company’s managers very
closely. This helps ensure that only the best projects get financed and that companies are run
efficiently. This creates a healthy, efficient economy. In addition, since the owners
(stockholders) of a company receiving a loan want
their company to be profitable and managed efficiently, bankers act as surrogate monitors for s
tockholders who cannot be present on a regular basis to watch the company’s managers.

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UBL HISTORY
United Bank Limited was incorporated in Pakistan with the registered office in Karachi, and the
principal office situated in Islamabad. UBL has assets of over Rs. 747 billion and a solid track
record of over fifty years - in addition, the bank operates 1200 branches all over Pakistan
including 7 Islamic banking branches, and 1 branch in Karachi export processing zone and 17
branches outside Pakistan.
The banks ordinary shares are listed on all three stock exchanges in Pakistan and its global
Depositary Receipts (GDRs) are on the list of the UK Listing Authority and the London Stock
Exchange Professional Securities Market. These GDRs are also eligible for trading on the
international Order Book System of the London Stock Exchange. Join us in a world class journey
and let us serve you better, because at UBL You come first!
November 7th 1959, Pakistan witnessed an event that would change the way we banked
forever. It was not just the inauguration of UBL’s first branch at I.I. Chandigarh; it was also the
birth of the culture of service, a culture of innovation and a culture of financial excellence!
By June 1960, shortly after six months of opening its doors to the public, UBL had branches in:
 Karachi
 Dacca

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 Lahore
 Lyallpur
 Chittagong
 And Narayanganj
In 1963, UBL became the first bank in Pakistan to have a branch overseas- on William Street in
London, United Kingdom. True to our promise of providing service and care beyond the
ordinary to our customers, UBL and You have had a history. The first saving scheme for school
going children was launched as early as 1960 or the formation of Pakistan’s first Staff College of
employees in 1964, UBL, through the motivation of its staff and the trust of its customers,
continued to grow at a spectacular pace. In 1967, UBL had hit the dawn on information in terms
of technology, by introducing computer banking to Pakistan and in 1971, UBL once again paved
the way by launching 3 online branches in Karachi.
Throughout its history, UBL has kept pace with- and often exceeded the changing needs of
changing times. Keeping the tradition of innovation alive, UBL introduced Pakistan’s first credit
card, the UNICARD in 70’s and left its mark by launching the Pak Rupees traveler cheques in
1971. Staying true to its roots, UBL was also the first bank to have an Islamic banking division
and the first to introduce e-banking facilities at Hajj.
In the 1990’s the government of Pakistan decided to change the face of banking by creating a
blueprint to privatize UBL. At this point, financial experts were called on board to set the bank
back on course, and with implementation of relevant changes, the government privatized the
bank in the year 2002 – Best way and Al Ayaan collaborated, forming the cornerstone for the
UBL of tomorrow. Today, UBL opens its eyes to a new vision every day, a vision of resurgent
excellence and renewed commitment to our customers. 52 years into our glorious history – UBL
is now part of one of the world’s largest financial services groups.

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IMPORTANT ABOUT UBL
United Bank Limited was incorporated in Pakistan with the registered office in Karachi, and the
principal office situated in Islamabad. UBL has assets of over Rs. 747 billion and a solid track
record of over fifty years - in addition, the bank operates 1200 branches all over Pakistan
including 7 Islamic banking branches, and 1 branch in Karachi export processing zone and 17
branches outside Pakistan.
The banks ordinary shares are listed on all three stock exchanges in Pakistan and its global
Depositary Receipts (GDRs) are on the list of the UK Listing Authority and the London Stock
Exchange Professional Securities Market. These GDRs are also eligible for trading on the
international Order Book System of the London Stock Exchange.
NUMBER OF BRANCHS:
UBL has a large network of branches, which extends to the remotest areas of the country. In
December 1983, there were 1623 branches whereas in 1974 it had only 1238 branches and in
October 2003 these figures show total number of 1007 branches UBL has been very active in
increasing its overseas branches network. The first foreign branches were established in London
in 1963. Now UBL has branches in Bahrain, Qatar, Saudi Arabia, United Arab Emirates, Yemen
Arab Republic, UK Switzerland, Egypt, Oman and The United States. These branches are playing
a significant role in channeling home remittances and foreign trade of Pakistan.
COMPUTERIZATION OF UBL:
UBL has taken leading start in the introduction of computers in (1966-1968) in important cities.
Its three computers centers Rawalpindi, Lahore and Karachi are equipped with the modern
mainframe computers of various capacities. Every branch

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has been decorated with microcomputers. The use of computers has enabled the bank to save
time and efforts raise efficiency and deliver the goods speedily to its customers. This has also
allowed the bank to maintain its leadership within the industry.
UBL - ON LINE SYSTEM

Themes of this service is “Access anytime, anywhere, any device” which symbolizes comfort,
convince and connectivity. UB-Online a web based service that can be accessed through
multiple media link like, (1) PC via internet (2) Mobile phone with WAP or free SMS) (3)
Personal Digital (4) assistants and (5) Plain telephone; following are some of the exciting
features:
 Accounts statement & electronic data interchange
 Graphical analysis
 Alerts service /facility, search facility and activity long
 The banks as another computer-based system known as “UIBANK”
Which is a well-develop on-line branch-banking package. The system automatically prepares
various report, central bank returns, and statement of accounts for customers.

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UBL vision and

mission
To be a world class bank dedicated to
excellence, and to surpass the highest
expectations of our customers and all other
stakeholders
Set the highest industry standard for quality, across all

areas of operation, on a sustained basis
Optimize people, processes and technology to deliver
the best possible financial solution to our customers
Become the most sought after investment
Be recognized as the employer of choice

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CORE VALUES
and *Humility and

*Honesty and *Fairness
meritocracy mutual
integrity
respect
*Teamwork
*Commitment
and *Caring and
and
collaborative socially
dedication
spirit responsible

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OBJECTIVES OF UBL:
The united bank limited sets its goal annually does revision of them and takes monthly
feedback.
To
Toprovide
achieve To adopt To get all the
Efficient in
the
theon line
goals Tomodern
make it branches
facility
which arein
in leading bank
banking providing
computerize
profit terms? techniques. evening
d.
every in banking
time
branch of sector.
facilities.
bank.
Make best Operations Boost the
proficiently financial
efforts to win
sector all over
the trust and assigned by the world
confidence of the particularly in
its customers. government. Pakistan.

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ROLE OF UBL BANKING SECTOR:
The impressive growth and development, which UBL achieve, present it undoubtedly the most
dynamic and progressive. In a very shorter period of time it became one of the leading banks
overtaking several other older and its competitor banks. The major contributions the bank has
made are enlisted below:
ROLE ROLE ROLE
Promotion of Human resource Credit cards

sports development (unicard-1970)
Record setting Diaries and Travelers
performance and calendars – Cheques
commitment to received prizes (Humarah-1971)
serve the too Small loans (or)
customers Professional micro credits
Personalized management Utility bills
service and Modern banking collection
dynamic policy
approach

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FUNCTIONS OF UBL
UBL is a commercial bank, which transacts the business of banking in accordance with the
provisions of BCO, 1962. Section 7 of the Act authorizes banks to engage in the prescribed form
of business. In the light of this section
UBL’s functions can be categorized as under:
Agency services
F General Utility Services

Underwriting of loans raised by Government or public
bodies and trading by corporations etc.
u Acting as executer, trustee or attorneys for the customer.

Providing safe custody and facilities to keep jewelry,
documents or securities.
nc Providing specialized services to customers, and

Hajj-related services.
Collecting cheques & bills exchange from its customers
ti Issuing of travelers chafes to give credit facilities to travel.

Issuing of letter of credit to facilitate imports and export.
Accepting bills of exchange on behalf of customers..
o Collecting interest due, divided pensions and other sums

to customers.
ns
Transfer of money from place to place.
Acting as executor, trustee or attorneys for the customer.
Purchasing shares for the customers.
Undertaking foreign exchange business.

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CORPORATE LEVEL STRATEGIES
Corporate strategy is the direction an organization takes with the objective of achieving business success
in the long term.
BUSINESS LEVEL STRATEGIES:

It means the tactics to beat the competition.
 The main focus is building relationships and being known by the way they do business.
Management recognizes that a banking relationship requires compatibility,
communication, and cooperation and that each customer deserves nothing less than full
attention and available resources to meet their financial objectives.
 Core value and corporate culture is based on the belief that superior personalized
service is the most important product. Bank is in the process of getting to know
customers by name and understand their business and personal financial needs.
DEPARTMENTAL/FUNCTIONAL LEVEL STRATEGIES:

Operational methods used to implement the tactics.
 To establish sound relationship with top industrial groups and various multinationals.
 To launch the innovative products as which cater to the needs of different segments of
the markets?
 Bank main focus is to provide the extensive training to employees in process, products,
marketing and selling skills introduced.
 To implement a performance appraisal process to provide motivation and a merit
oriented culture in the bank.
ORGANIZATIONAL STRUCTURE

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President
President Secretariat
Division Division Division
RHQ RHQ
Hub Branch Hub branch
Spoke branch Spoke branch
Hierarchy of Organization

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Chairman
Deputy Chaiman
Board of Directors
Executive Committee
Managing Directots
SEVP
EVP
VP
Non Clarical Staff

Officer Grade
Officer
Clerical Staff I II
Officer Grade Officer III
BRANCH FUNCTIONAL CHART:
24 | Internship Report Area manager

The Islamia University Of Bahawalpur
Sir Ahtasham
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Operational manager
Sir Zubair
Credit department (Sir Cash department (Sir

Amir) Tymoor)
Computer department (Sir Foreign currency (Sir

Osama) Fazal)
Account opening (Sir Khalid & Sir Babar) Clearing (Sir Zeeshan)
Bills and remittance (Mam Finance (Mam

Farah) Mariym)
Legal department Audit department
Employees working
BOARD OF DIRECTORS

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His Highness Sheikh Nahayan Mabarak Al Nahayan (Chairman)

The Chairman of the Board, Sheikh Nahayan Mabarak Al-Nahayan’s life and career have been
characterized by creativity, innovation, and dedicated public service. In his role as the Minister
of Higher Education and Scientific Research.
Sir Mohammed Anwar Pervez, OBE, HPk (Deputy Chairman)
Sir Mohammed Anwar Pervez, OBE HPk is Deputy Chairman of Board of Directors of United
Bank Limited. He is also Chairman of Bestway Northern Limited in UK.
Mr. Atif R. Bokhari (President & CEO)
Mr. Atif R. Bokhari, currently President & CEO, United bBank Limited (UBL).
Mr. Omar Ziad Jaafar Al Askari (Director)
Omar Ziad Al Askari is the Chairman and Chief Executive Officer of United Technical Services. He
is a Certified Public Accountant.
Mr. Zameer Mohammed Choudrey (Director)
Mr. Zameer Mohammed Choudrey has been a Member of the Board of Directors of United
Bank Limited. He is Chairman of the Board Audit Committee. He is also a Director of UBL
Insurers Limited.
Mr. Seerat Asghar (Director)
Mr. Seerat Asghar has been appointed as Director of United Bank Limited by the Government of
Pakistan with effect from 30th March, 2010. He is also a member of Human Resources
Committee of the Bank.

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Mr. Rana Assad Amin (Director)
Rana Assad Amin has been appointed as a Director of United Bank Limited by the Government
of Pakistan pursuant to Section 183 of the Compainies Ordinance, 1984.
Mr. Amin Uddin(Director)
Mr. Amin Uddin has been appointed as member of Board of Directors of United Bank
Limited.He is a member of Board Audit Committee of UBL and insurance limited.
Mr. Arshad Ahmad Mir (Director)
Mr. Arshad Ahmad Mir, appointed as member of Board of Directors 26 October 2009
SUBSIDIARIES
1. Switzerland united national bank limited.
2. United Bank AG (Zurich)
3. United National Bank Limited
4. UBL fund managers limited
5. United executors and Trustees Company limited
ASSOCIATES
 UBL Insurers Limited
 Oman United Exchange Company LLC
COMPANYINFORMATION
Registered Office: Blue Area,Islamabad.
13th Floor, UBL Building, Jinnah Avenue, Head Office

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State Life Building No.1, I.I. Chundrigar Chief Financial Officer
Road, Karachi – 74000, Pakistan.

Mr. Rayomond Kotwal
Share Registrar
Company Secretary & Chief Legal
Counsel
M/s. THK Associates (Pvt.) Limited Ground
Floor, State Life Building No. 3, Mr. Aqeel Ahmed Nasir
Dr. Ziauddin Ahmed Road,
Karachi – Pakistan
Legal Advisors
UAN No. 021- 111-000-322
Fax No. 021- 35655595 M/s. Mehmood Abdul Ghani & Co
(Advocate)
Company Registration No.
Contacts
0001026
UAN : 111-825-111
National Tax Number
Contact Center: 111-825-888
0801164-8 Website: www.ubldirect.com
Email: customer.services@ubl.com.pk
Auditors
(M/s. KPMG Taseer Hadi & Co) and (M/s.

BDO Ebrahim & Co)
Chartered Accountants
DEPARTMENTS

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Human resource department

Departments Deposit department
Collection department
Foreign exchange department
Departments Remittance department
Clearance department
Departments Credit department
DEPOSITE DEPARTEMNT
As per the definition of “Banking” under see 5(b) of BCO 1992 one of the main functions of a
bank is to accept deposit. Deposits are the backbone of any bank; other functions of the bank
primarily depend upon the type and size of deposits. Function perfumed by cash and deposit
department in UBL Fride gate Branch.
Fried gate branch accepts deposits under the following three accounts.
i. Current account
ii. PLS saving account

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iii. Terms Deposits
TYPES OF ACCOUNT:
UBL BASIC BANKING ACCOUNT:

In this type of account minimum of two withdrawals and deposits are allowed per month and
free of charges. If customer do more transactions above the mentioned limited then the flat fee
is charged as per rates are prevailing according to bank policy. This account is free from Levy
charges in case of not meeting minimum balance requirements.
A. INDIVIDUAL ACCOUNT
In this account a single customer operates the account. The banker will run the account
according to the rules, but if the customer gives special instructions the Bank will have to follow
it.
B. JOINT ACCOUNT:
In this type of account two or more than two persons will open the account. The account will be
operated by one account holder in case of (either of the survival). If the instructions are not
given, all the account holders will have to sign the check.
NATURE OF ACCOUNTS IN UBL
A) CURRENT ACCOUNT:
These are non-profitable demand accounts. The account can be opened with minimum amount
of rupees 1000/-. These accounts are usually maintained for business purpose. Due to
enormous competition UBL has introduced daily profit current account for corporate clients
called (UNISEVER) minimum balance required is Rs. 100,000/-. If minimum balance requirement
is not met, bank is authorized to recover predetermined charges.

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UBL Business Partner Account (Current Account):
UBL offers our regular customers unlimited deposits and unlimited withdrawals and minimum
credit limit of 10000/-. If reduced the amount from this said limit, the 50 rupees per month
should be deducted from the account unless these are charges are exempted in any case. The
Business Partner Account offers the net banking services plus UBL WALLET and PREMIUM CARD
and other existing products.
UBL Business Partner Plus: (current Account):

UBL offers unlimited Withdrawals and deposits. With the exemption of service charges, while
maintaining the minimum balance of 25000/-. The ATM and other charges are free according to
this UBL Business Partner Plus (current Account).
B) PLS SAVING ACCOUNT

These accounts were intended with the aim of encouraging thrift among people. These
accounts can be opened either in Pakistani rupees or in few major currencies of the world. Bank
offers (4%- 6%) return on these accounts. The basic feature is the profit and loss sharing as
according to non-interest based banking system. These accounts can be opened in the name of;
individuals, joint names, trust accounts, charitable organizations.
Unlike current accounts, Zakat is applicable on local currency saving accounts. Minor’s accounts
can be opened on the condition that their guardians shall operate these accounts.
C) TERM DEPOSITS:
Term deposits are also called fixed deposits. These can be withdrawn after a specified period of
time. Interest is paid to the depositor on all fixed or term deposits. The rate of return varies
with the duration for which the amount is kept with bank
There are two types of term deposits.

i. STDR’S – Special Term Deposit Receipt (local currency):

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Special Term Deposit Receipts are issued for different periods of maturity ranging from one
month to 5 years, having attractive returns. There is no limit on denominations.
ii. NTDR’s – Notice Term Deposit Receipt (local currency):
These are term deposit with special features that these can be withdrawn any time but after
giving a predetermined and pre agreed early notice.
REQUIREMENT FOR OPENING OF ACCOUNT:

To open an account in UBL the customer will have to fill an account opening form in front of
bank officer. He has to sign in all required places in front of the officer.
Documents Required in Account Opening:
i. N.I.C Copy.
ii. Account opening form (provided by bank)
iii. Two photograph (in case of illiterate person)
iv. Specimen Signature card (Provided By Bank)
v. Cheque Requisition Form
vi. Introduction of Account.
PROCEDURE FOR ACCOUNT OPENING:

Penning down information and keying it into the system does seem a simple and tedious job
but it is not. My initial five days at customer service department was the liveliest experience of
my internship. Though physically I was there just to assist the account opening officer, but it
turned out to be much more for me. That is when I first actually imitated as a presenter of UBL
to customers, when to many people, I'm their hope.
UBL offers a variety of options for anyone; to everyone. You are an investor, regular
businessman, middle man, salaried person or a house wife; UBL serve you in every way it can
through its commendable and reliable services, because at UBL, YOU come first.
Working at Customer Service Department, I did counter with different types of customer and
opened their accounts under the supervision of the officer. When you have the sole
responsibility to open the accounts, it's always very important to understand the needs of your
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customer. Understanding the psyche of customer is very important. Until and unless you're
completely satisfied that the customer has genuine reason and need to open the account, don't
do so.
 ACCOUNT OPENING FORM:

In all the documentation within the bank, clearness and tidiness are the major features. Over
writing and cutting should always be avoided as it may lead to any misinterpretation. Account
Opening Form is the most important documentation when a customer walks in for commercial
banking and wants to develop a relationship with us. In AOF, all the necessary information
should be completely scrutinized before the customer walks back. Now let’s look at some of the
salient requirements of AOF and their importance.
 CURRENCY AND TYPE OF ACCOUNT

It offers you all the eight different types of accounts mentioned before. First understand why
the customer is here and what type of account suits him a lot. Scale down all the options suiting
his investment or requirement and help him choose what is best for him. Outline all the salient
features of that particular account to him and make him tick the best box.
Mark the currency box if the customer wishes to deposit in currency, in case, other than PKR.
NATURE OF ACCOUNT
Understand and choose the desired nature of account.
 INDIVIDUAL ACCOUNT (SINGLE/JOINT)

Determines if the account is personal or joint. Once again understand your customer here.
Illiterate and gullible customers should better opt for joint account for their own security.

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PARTICULARS OF ACCOUNT
First of all the title of account is entered by which it will be called off. Following is the
Key/Secret Word of six characters which is mostly preferred to be mother’s name because it’s
simple unforgettable. Key word is used to verify the customer on phone or while other
subsequent inquiries. Next comes the mailing address; where the bank should mail anything it
has to. Next is the permanent address of the customer, which should be copied from the CNIC
of the customer. E-mail address is mandatory for Net banking and e-statement facility whereas
Mobile number for mobile banking. Lastly, it is your choice to hold your statements for
collection or mail it to you.
Here make sure mandatory fields are entered and any valid contact number must be provided.
PERSONAL INFORMATION
Following portion summarizes social with standing of a person. Applicant’s name, Father’s or
husband’s name, gender, marital status, Date of birth, nationality, country of residence and
identification source and its number should be enter. Make sure the source of identification is
not expired. Enter NTN if available. Know the occupation of the applicant and check the
respected box.
In case there is more than one account applicant, fill in all the above mentioned information for
other applicant as well.
*It’s a good practice to ask for the original identification source of the customer and pen down
the number and expiry date directly from it.
NEXT OF KIN
In case if the account holder is somehow not contacted, this portion provides information of
the person who should be contacted instead. Person’s name, relationship, address and
Telephone number should be provided.
 BUSINESS ACCOUNT

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Determines that the party has its own entity under which the account will be supervised. Match
the respected category and check the box. The customer is marked as a walk in, marketed or
referred customer. Name of parent and other companies are entered. Geographical area of
activity is mentioned. How the business earns is mentioned to know the business type. Then
similarly mode of transaction, ultimate beneficiary, initial deposit and approximate maximum
value of transaction per month is recorded.
*Finally after fulfilling all the necessary requirements, the officer here by recommends to open
the account of the customer.
PARTICULARS OF ACCOUNT
Here the information about the business is filled in. Title of account, company/business name,
and nature of business, office/mailing address, head office /registered address, office email and
NTN are mandatory information required for business account. CNIC is required in case of sole
proprietor ship and information of few persons are required who can be contacted in case of
companies. Here we need to know that who will be operating the company accounts.
ADDITIONAL INFORMATION
Existing relationship with UBL

In case if the customer already has some relationship with UBL, it should be mentioned here.
This is just in case to formally know and cross check the customer’s provided information.
Existing relationship with other banks

This is to know what relationship the customer has with other banks, if any.
UBL Wallet ATM/Debit Card

Here first define your customer what ATM card is, what are its features and what is the
difference between its different options. Enter the name of the customer in ‘Name on card’
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field. Then is the option of supplementary ATM card. A customer can issue up to 9
supplementary cards. If supplementary card is required, a UBL Wallet VISA card requisition
form is filled in which details about supplementary card holders is penned.
Zakat Deduction (only on PLS A/C)

PLS account holders can directly pay Zakat from their accounts, if they are willing to.
Other UBL Products

Account holders can opt for UBL Netbanking, UBL Orion, Credit card, Personal loan, Car
Financing, Mortgage and Business Finance.
Operating Instructions
This identifies the signing authority of the account. It can be operated singly, either or survivor,
jointly, mandate or by any other in special cases.
Statement of Accounts
This specifies how early the account statement is required. It can be daily, weekly, monthly,
quarterly or semi annually. Customers can choose Mail or e Statement or both.
Special Instructions
Special instructions, if any, are registered here. It usually certifies further theoperating
instructions of the account.
Account referred by
Detail of person referring the customer is entered here.
Terms and Conditions

These terms and conditions outline the policy of bank about its accounts’ regulations. Abidance
by state bank laws and bank’s policy is compulsory and customer’s signature at the end of the
statement is his abidance by the law
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Indemnity and Undertaking

Here the customer agree by the bank policies and agree to its terms. Applicant signs the
undertaking and officially agrees to be a part of UBL.
*As an account opening officer, you must enclose all the signatures and should verify them.
Every cutting on the AOF should be verified by customer's signature, and officer should verify
the customer's signature.
FOR BANK USE ONLY
Special Category of Account

If the account is of minor, UBL staff, Illiterate, Blind or Registered Alien, it should be checked
respectively. Passport size Photographs are required in this case and customer can only make
the transaction personally. Make sure signatures are not too simple or shaky. If so, again
passport size photographs may be required and transactions can only be made personally for
customer's own security.
Service Charges
This is the minimum balance penalty which is applicable to all except students, mustahiqueen
of zakat and government employees' salary or pension purpose accounts
Know You Customer

Here's an assessment that the account opening officer do in order to understand some aspects
of the new customer relationship.
Individual Account
The customer is marked as walk in, marketed or a referral; he/she is a public figure or not.
Moreover what will be the customer's sources of funds? What would be the usual mode of

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transaction and what would be the intentions of account with UBL. Who will be the ultimate
beneficiary and what the approximate value of transaction per month is.
DOCUMENTATION TO BE OBTAINED
Individuals
 Photocopy of CNIC/Alien Registration No./ passport
 Photocopy of service card/employment card/student card
Sole Proprietorship
 As above and NTN/Sales Tax Registration Certificate
 Application to open account on sole proprietorship letter head
 Rubber stamp of sole proprietorship is to be affixed on AOF and SSC.
Partnership
 Photocopy of CNIC of all partners
 Application to open account on partnership letter head signed by all partners
 Attested copy of Partnership deed
 Copy of Registration certificate with Registrar of Firms
 Authority letter in favor of person is responsible to operate the account.
 Rubber stamp of partnership is to be affixed on AOF and SSC.
Joint Stock Companies

 Certified copies of Resolution of BoDs for opening of account and certifying the
person responsible to operate it
 Memorandum and Article of Association

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 Certificate of Incorporation and Commencement of business
 CNIC of all the directors
 NTN/Sales Tax Registration Certificate
 Rubber stamp of Company to be affixed on all documentation
Clubs, Societies and Associations

 Certified copies of:
 Certificate of registration
 By-Laws/Rules and Regulations
 Resolution of governing body to open an account, certifying the person
responsible to operate it.
 NTN/Sales Tax Registration Certificate
 Rubber stamp of Company to be affixed on all documentation
Agent Accounts
 Certified copy of 'Power of Attorney'
 Photocopy of CNIC
Trust Accounts
 Photocopy of Certificate of Registration
 Photocopy of CNIC of all trusties
 Certified copy of instrument of trust
Executors and Administrators

 Photocopy of CNIC of Executor/Administrator
 Certified copy of Letter of Administration or Probate
SPECIMEN SIGNATURE CARD (SSC)

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Whenever a customer visits us to make a transaction, we cannot all the time verify his signature
by AOF. For this purpose SSC is signed and then scanned into the system. So whenever the
signature requires verification, it can be done through systems next to employees. SSC
comprises of Branch code, A/C No., date, customer's name, special instructions and two
signatures.
CHEQUE BOOK REQUISITION FORM

At the opening of account, this form is filled, identifying the account number, number of leaves
and whether to hold cheque book for collection or to mail it.
LETTER OF THANKS
A letter of thanks is dispatched to the mailing address of the new account holder and its copy is
attached to the AOF. Actually this letter of thanks is for the confirmation of this fact that
customer actually lives at the mentioned address.
ATM BALANCING PROCEDURE

The balancing of ATM maintained in those branches maintaining the UNIBANK 2000 system.
The branches which are converted to SYMBOLS have no need of process of ATM balancing. The
cashier put cash in the cassettes of ATM Machine in early morning. Then the Role of previous
days off line and online transactions is given to RBO. The RBO check the role, and mark those
transactions, which have icons of withdrawals and approved together, put offline transactions
in the system and updated.
The online transactions are checked through the list and role provided from the ATM Machine.
The Cash remaining in the ATM machine balanced daily. The figures are matched that how
much cash is uploaded in the ATM machine, and how much remaining in the ATM.

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HUMAN RESOURCE DEPARTMENT:
The most important asset of UBL is its people. To maximize its work force investment, the Aim
of the Human Resource department is to enhance the UBL as the “best place to work”.
In the area of Human resources their goal is to maximize the return on the bank’s annual $4
billion investment in personnel expense by improving efficiency of HR operations and the
Effectiveness of all UBL’s. For this purpose and to follow the instructions regarding HR the
department of HR plays an important role.
The main functions of this department are to:
 Assess the need of employees where, ever required.

 Provide equity opportunities for all the applicants.
 Select the most appropriate person for the job.
 For the purpose of selection conduct interviews, tests etc.
 Provides training opportunities to the employee both on the job and outside job.
 Motive the employee through the programs adopted by the head office.
 Evaluate the performance of the employees with the help of their immediate boss.
 Recommend reward and promotion for the employees.
Objectives of the Human Resource Department
To accomplish the organization goals and support its strategies HR dept. has the following
objectives.
 To establish employee recruitment and selection system for hiring the best possible
employees consistent with the organization needs.
 To maximize the potential of each employee in order to attain the organization goals
and insure individual career growth and personal dignity.

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 To retain the employees whose performance helps the organization realize its goals and
release those, whose performance is unsatisfactory?
 To ensure organizational compliance with state and federal laws those are applicable to
HR management function.
Recruitment and selection
Human Resource is the most important assets of the organization. It is with the people that
quality performance really begins and ends. Recruitment represents first contact that a
company has with potential employees. A well-managed and well-planned recruitment effort
results in quality applicants.
UBL has very well planned and well-managed recruitment process .UBL recruitment process
begins with the determination of current and anticipated (short-long term) personnel needs.
After it the requirement of the job are determined by combining the job specifications. They
first try to recruit people internally. If the applicants are not available internally then they go for
external recruitment.
Performance Appraisal
Performance appraisal is the process of assessing qualitative and quantitative aspects of an

Employee’s job performance. The UBL performance appraisal process answers the following
questions:
 How well am I doing?

 How can I do better?
 How well are our employee doing individually and collectively?
The appraisal program of the bank has different methods and different categories of
employees. For clerical staff, they are using job description method. For managers they use
performance planning and coaching evaluation (PPC & E) programs. It is similar concepts like
management by objective.

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REMITTANCES DEPARTEMNT:
Current business trends demand fast movement from one geo-graphic end to another. Latest
technology and telecom data transmission has made it possible to make such transactions with
in minutes. UBL Fride Gate Branch Remittances Department performs following functions.
Meanings of Remittances:
“Remittance is transfer of funds from one place to another or from one person to another.”
A Remittance is an important service provided by banks to customers as well as non-customers.

Since it is not a free service it is a source of income for the bank.
Parties involve in remittances:
Four parties involved in remittance:-
• Remitter
• Remittee
• Issuing Bank
• Paying Bank
Remitter:
One who initiates, or requests for a remittance. The remitter comes to the issuing or originating
branch, asks for a remittance to be made, and deposits the money to be remitted. The bank
charges him a commission for this service. He may or may not be the branch’s customer.
Remittee:
A Remittee is also called the beneficiary, or the payee. The person in whose name the
remittance is made. A remittee is also the one who receive the payment .

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Issuing Bank:
The bank that sends the remittance through demand drafts, telegraphic transfers, or Mail
Transfers is known as issuing bank.
Paying Bank:
Paying Bank also knows as the drawee bank and the bank on which the instrument is drawn. It
has to make the payment (usually located in a different city or country).
Kind of remittances:
 Transfer within the branch

 Transfer from one branch to another
 Transfer from one bank to another bank in the same city
 Transfers from one bank to another bank in the different cities.
CASH OVER THE COUNTER

The COC is used for the encashment of the Foreign Remittances. The amounts which are
transferred to UBL from different countries are enchased through that procedure. The following
details are required from the customer, the Original CNIC with Copy. The supervisor asked the
customer from where the remittance received and who send.
The payment is only given to those persons who provide the name of sender and receiver along
with the original CNIC.
1: DEMAND DRAFT (D.D)

D.D is issue by branch of the bank drawn on other branch of the same bank.
PROCEDURE FOR D.D:

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Purchaser is asked to fill in an application form duly singed by applicant. Three things should be
maintained in the form.
 Name of Payee
 Place of payment
 Amount of D.D
Commission is charged on D.D as bank income. The applicant is asked to deposit the cash
specified on the application form to the teller. After depositing cash the remittances in charge
prepare a D.D. That is singed by two officers must having power of attorney. Bank also provides
this facility to public who do not have account in UBL. They will have to submit a N.I.C copy
along with D.D application form.
DEMAND DRAFT RATES

DDs are always a secure way of paying remittances in other cities. Both account holders and
walk in customers can avail the facility of DDs.
Charges for DDs are:
Up to Rs. 100,000/- 0.10%, Min Rs. 100 for A/C holders
0.20%, Min Rs. 200 for Non A/C holders
Over Rs. 100,000/- 0.05%, Min Rs. 150 for A/C holders
0.15%, Min Rs. 250 for Non A/.C holders
Issuance of duplicate DD Rs. 150 for A/C holders
Rs. 250 for Non A/.C holders
When DDs are issued, head office accounts are debited and remitters account is credited, on
presentation, head office account is credited and beneficiary's account is debited.
2. TELEGRAPHIC TRANSFER (T.T)

Transfer of funds to another branch of the same bank with the help of test numbers. If the test
number agrees the bank make payment to the party.
PROCEDURE FOR T.T
The procedure for T.T is same as D.D. But in D.D it is given on a printed-paper and singed by two
officers but, in T.T, only test number is given to the customer.

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3. MAIL TRANSFER (MT)

When the money is not required immediately, the remittances can also be made by MT. Here
the selling officer of the bank sends instructions in writing by mail to the paying bank for the
payment of a specified amount of money. The payment under transfer is made by debiting the
buyer’s account at the sending office and crediting it the recipient’s account at the paying bank.
UBL takes mail charges from the applicant where no excise duty is charged.
4. PAY ORDERS
Pay order is banker cheque issued favoring a named beneficiary. Application for the PO
stamped and the customer’s account balance is checked or cash received for the amount PO
and other charges. Pay Order leaf is typed and crossed if required and signed by two authorized
persons. Thereafter it is delivered to the customer. PO can be cancelled at original purchaser’s
request in writing and surrender the instrument, which then marked canceled along with other
documents and prior entries.
RUPEE TRAVELER CHEQUES:

UBL has launched R.T.C Brand named “Hamrah” in November 1996. These are issued to
applicants with varied denominations without excise duty and commission. When issued HO
account is credited and on encashment the same account is debited. RTC’s lost cases are
communicated to HO and client is either repaid or new RTC’s are issued to him/her.
SECURITY DEPOSIT RECEIPTS (SDR)

Security deposit Receipts are your safe way of making payments. Not only it’s free of cost for
A/C holders, it also offers you the best liquidity solution as the cash continues to be with
you until and unless your deal gets final and you pay off. In case of cancellation, it's also free of
cost for A/C holders and their amount is returned to their normal account balance.
*for non A/C holders, Rs. 250 is charged. Duplicate fee is Rs. 250 (flat)

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PAY ORDER RATES
POs are another safe way of paying your remittances within the city. They are payable at any
branch and then are forwarded for clearing. There charges are
Issuance of PO Rs. 75 for A/C holders

Rs. 250 for Non A/C holders
Cancellation of PO Rs. 75 for A/C holders
Issuance of duplicate PO Rs. 150 for A/C holders
In case of PO, remitter account is credited and PO A/C of branch is debited. At presentation,
Beneficiary is debited and PO A/C of branch is credited.
UNI REMOTE:
Uni Remote is the online facility of depositing cash to any account in UBL. With on-line banking,
you are connected to the complete network of UBL all over Pakistan. Uni Remote charges are
Rs. 200 for cash withdrawal and Rs.100 for cash deposit.
This is a new tool for the transfer of money. This is a step towards the online banking taken by
UBL. This tool transfers money from one branch of UBL to other through electronic transfer.
The customer will have to fill the deposit slip. On the slip he will write the name and account
number of the person to whom the money will transfer, the name of the branch is also written.
The amount is deposited with teller and the receipt is shown to remittance in chraged. One I.D
copy is also attached with slip. The remittances in charge will transfer if by using device
(computer) through online service. The fund transfer is must be supervised by another
authorized officer. Every time for this is five minutes.
Major Withdrawals

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The withdrawals made by the customer in previous day, over one million are noted here, in the
sheet, after completing signatures of supervisors and manager. It is filed.
Daily customer transactions

In this sheet all the daily customer transactions are noted, after signing it is also filed.
Subsidiary Ledger:
It is also Called 110. It is also completed daily.
Daily Over Rides;
It is completed daily also.
The operational Works at start of the day:

The checking of opening of cash, How the cash counter is opened , how the cash is put into the
counter, the opened cash , is recorded in the registers, the CSOM make sure that the cashier
will not take unsorted cash. The cameras and metal detector and other electronic instruments
are working properly.
Ending the Day:
In end of the day the “QUIEMATRIC” which is token a machine, we check its time and it makes
all the day. The cash is closed at what limit, and how much sorted and unsorted cash left in the
locker, noted in the relevant Registers.
FOREIGN EXCHANGE DEPARTMENT
The main functions of foreign exchange department are:

 To open the letter of credit (LC) facilitates imports and export.
 This department also deals with foreign currency accounts.
 This department deals with inward & outward remittances.
 This department also performs some general functions relating to foreign exchange e.g.
private travel exchange quotas, business travel quotas etc.
This department also deals in foreign currency accounts.

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Procedure to open an Account in Foreign Currency

There are two types of foreign currency account:
For Residents
Pakistani resident can open the account in foreign currency and following documents are
required.
 Photo copy of ID card
 Foreign exchange
The remaining process is same as in the case of local currency account.
For Non Residents
Following documents are required:
 Photo copy of passport
 Photo copy of Visa
Further process is same
Closing of the Account

The same procedure can be used to close this account as in case of local account.
Advantages of Foreign Currency Account

 No withholding tax
 No compulsory deduction of Zakat
 No wealth tax is taken
 No question about source
 Credit card and loan facilities are available
 The depositor can get 75% of the loan of their deposits as a loan at low rate.
 No permission of any authority

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 It saves from devaluation
Foreign Remittances
To transfer money abroad and to bring the funds in country remittances are used. It is of three
types.
Foreign Currency Demand Draft

The sender can make the foreign currency payment by purchasing a bank draft from branch.
Then it is dispatched to receiver. He can claim it from responding branch.
Requirements:
 The debtor must be foreign account holder of UBL.
 He must mention the name of foreign bank.
 The Govt. must allow the purpose of remittance.
Foreign Mail Transfer:

The UBL issues the order for the payment to the responding branch by mail. After receiving the
letter the responding branch can make the payment.
Foreign Telegraphic Transfer:

The branch manager sends a telegraphic message to the responding branch to make the
payment to the ultimate client.
Letter of Credit:
“LC is a written undertaking by a bank given to the seller, at the request and on the instruction
of the buyer to pay at sight or at a determinable future date up to a stated amount within a
prescribed time limit and against stipulated document.”

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Parties involved in LC are;
 Buyer (Applicant)
 Seller (Beneficiary)
 Bank (Issuing Bank)
Condition for Operating LC:

Importers have to fulfill the following conditions before submission of credit application.
 Importer must be Pakistani
 Party should be the a/c holder of that bank where he will open LC
 LC should be established within 60 days from the date of issue of license.
 Merchandise can be shipped within 12 months from the date of issue of import license.
 Insurance amount should be covered locally.
COLLECTION DEPARTMENT
Collection department also plays an important role in the operations of trade finance of UBL.
This facility is also provided to the exporters. The difference between letter of Credit and
Collection is that letter of credit when accepted is become the liability of bank while collection
is not the liability of the bank but upon the performance of the exporter and the importer. It is
not a conditional under taking by the bank.” Collection” is the handling by bank of documents,
in accordance with instructions received, in order to:
 Obtain payment and /or acceptance, or

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 Deliver documents against payment and /or against acceptance, or
 Deliver documents on other terms and conditions.
For the purpose of collection department, there are two types of documents:
1. Financial documents: -means bill of exchange, promissory notes, cheque, or other

similar instruments used for obtaining the payment of money.
2. Commercial Documents: - means invoices, transport documents, documents of title, or
other similar documents whatsoever, no being financial documents.
3.
There are two types of Collection:
1. Clean collection, and

2. Documentary collection.
Both these collection, methods are performed by the collection department.
1. Clean collection:
Collection of financial documents not accompanied with commercial & transport documents
are called clean collection e.g. collection of Cheque demand draft, dividend bill of exchange
promissory note etc.
2. Documentary Collection:
Documentary collection is the collection of:
 Financial documents accompanied by commercial documents ;

 Commercial documents not accompanied by financial documents;
 Documentary collection is also an instrument available to the Exporters.

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Method of payment:
The payment from the importer through yet presenting bank may be received one of the
following ways;
Payment without Delay:
Amounts collected (less charges and /or disbursements and /or expenses where applicable)
must be made available without delay to the exporter, in accordance with the terms and
conditions of the collection instructions.
Payment by Acceptance:
If the payment is by acceptance then the bank will accept the draft and made the payment
when it will be received from the importer. When the payment is received it is credited to the
account of the exporter and the account of the bank is debited.
Outward bills for collection
Meaning of OBC:
“When an instrument is drawn on a bank, which is located outside the city, its proceeds can be
collected through a mechanism called Outward Bills for Collection (OBC).”
Features:
 Remunerative
 Transfer of funds between cities
 Collecting Bank work as an agent
 Collecting Bank is the holder in due course

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For OBC party must be the account holder of UBL.
Inward Bills for Collection:
If any other bank sends a cheque of United Bank Limited, it is Inward Bill for Collection. UBL
remits money after checking the balance of the customer account.
The process of collection starts when the cheques of Bank UBL are received from other banks.
Then these cheques are sent to the Head Office Karachi, which sends the cheques to SBP for
clearing and get the confirmation of cheque and credit advice. Main activity of clearing is
performed by Head Office, which contacts other banks through SBP.
CREDIT DEPARTMENT OF UBL
Credit extension is the principal function of a bank, through which pace of activity is accelerated
in the various sectors of economy. Also the indicators, which mainly reflect the high quality of
bank’s management, are its prudent financing decisions, proper control of finance and prompt
recovery. In this regard the credit policy of a bank play a very important role as it provides the
overall framework, responsibilities, and authorities and facilitates of decision-making. Credit
department performance is subject to a defined policy on credit control exercised by the SBP.
SBP affect credit decisions through the weapons of bank rate, open market operations, variable
reserve requirements, selective credit restrictions and prudential regulations.
UBL CREDIT POLICY:

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Credits operations are undertaken in accordance to bank’s credit policy. The policy strictly are
prohibits violation of SBP/Local central bank’s rules and suggest financing of self-liquidating,
cash flow supported and well collateralized transactions, which equate the principle of lending
(safety, liquidity, dispersal, remunerations and suitability).
FACILITIES OFFERED BY UBL FRIDE GATE BRANCH

 Running Finance (for one year)
 Demand Finance (3to 5 years)
PROCEDURE FOR FINANCING FROM UBL

When a party comes for financing, banker will ask the following questions.
1 PURPOSE:
In this the party mentions the purpose; they want to apply for the finances. No lending is done
without purpose.
2 BUSINESSES
The party must have some specific running business i.e. general merchandise, construction
business etc.
The second question arises of the cash flow that how much flow is generated by the party from
the current business.
3 SECURITIES:
The bank will secure itself against the lending. There can be two type of security.
 Commercial
 Residential
The bank prefers commercial security. Relationship Manager (RM) is mainly responsible for the
relationship between the banks and party. He acts like a bridge between the two.
In the first instance, the party would prepare the following property documents.

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 AKS Shajarah
 Naqsha Tasveeri
 Approved Building Plan
 Tresh fard
 Intaqal Naqal
The party is asked to contact any valuator on the panel of UBL. ICM&L and Tajak Builder are on
the panel of UBL Fride Gate Branch. The valuator will visit the site and set market value and FSV
of the said property. He prepares report of at least three pages. These documents sent for one
page legal opinion to any layer on the panel of UBL. Having clear legal opinion (RM) is start
preparing credit Approval 30(CA). The documents are singed by the RM & AM and then
forwarded to UBL RHQ in Peshawar. Here SRM examines the CA if he found some exception he
will send it back to the respective Rm.
RM rectifies the acceptation and sends it back to SRM. SRM studied and pass it to credit officer.
He has three hours of time to study the CA and if found correct then he pass it to another credit
officer. After his examination the CA is passed on to the credit risk manager. He checks the CA
and after signing it sent to CAD. He forwards the CA to SCO. Whose office is at UBL RUCO at
Lahore, after his signature the C.A is sent back to RCAD.
RCAD make a check less list and asked the RM to contact the party to complete the said
documents they are.
 Letter of continuity
 Personal Guarantee
 Letter of hypothecation of stock
 D.P Note
 Mortgage Deed
 NIC of executants and witness
 Stock report
 Insurance policy

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 Party profile
After completion of charge document RM send it to RCAD when they found it correct, they
issues DAC. A copy of DAC is sent to RM, NICF account is opened, and debit transaction starts.
As the main sources of funds for the bank is their deposit. Bank does not keep these deposits in
save with it. A bank has to pay interest to the depositors and also to meet its operating
expenses. So for a bank proper utilization of funds is the most important thing. Bank can utilize
these funds in the following ways.
 Invest funds in government securities
 Invest in portfolio of shares in the stock exchange, or
 Lend these funds to other individuals or organizations.
The main features of this department are
It provides loans to different organizations and against these loans kept securities; Proper
judgment of these securities is also their duty. Proper judgment of securities is the most crucial
event in the process of lending. Because in the case of default securities are the only
compensation to the bank. Default mostly is the result of improper judgment.
In the process of judgment they follow the following principles:
1. Safety
 Character
 Capacity
 Capital
2. Liquidity
3. Dispersal
4. Remuneration
5. Suitability

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Safety:
As the funds with UBL are mainly comprised money borrowed from depositors. They deposited
their funds because they have trust and confident on them. Therefore they are very much
careful while lending, so that the money goes in safe hands where the risk of loss does not
exist. The elements of character, capacity and capital help them in arriving at a conclusion
regarding the safety of loans.
Character:
It is the most important factor in deterring the safety of advances. A borrower’s character can
indicate his attention to repay the advance since his honesty and integrity is of primary
importance. If the past record of the borrower is not good than his integrity is questionable
and there is high risk of default or bad debt.
Capacity:
This is the management ability factor that tells how successful business has been in the past
and what is its future. This factor indicates whether borrower will be able to pay interest and
principle amount borrowed through the functions of the business or not.
Capital:
This is the monetary base, because the money invested by the borrower himself represents his
faith in the business and its future. UBL provide short term capital for commerce and industry,
yet some borrowers insist that bank provide them most of the capital required. So the bank
while lending must consider the amount requested for is reasonable in relation to borrower’s
own resources or investment.
Liquidity:

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It means the ability of recovering the advances in emergency, because all money borrowed is
repayable in lump sum on demand. The UBL has to ensure that the funds being lent are not
blocked for an undue logon period of time, and borrower is in such a position to pay the entire
amount outstanding against them on a short notice.
Dispersal:
The dispersal of the amount of the advances should be broadly based so that a larger number
of borrowing customers may benefited from the banker’s funds. It is also restricted, by the
SBP; a bank cannot lend more than 20% of its capital to one party. Dispersal of loan is very
necessary from the point of security as well, because it reduces the risk of recovery when
something goes wrong in one sector or in one field. For UBL security is the main concern, so
they act on this principle and follow it.
Remuneration:
The UBL needs sufficient earning to meet the following obligations.
 Interest payable to the money deposited with him.

 Salaries and fringe benefits payable to the staff members.
 Overhead expenses and depreciation and maintenance of the fixed assets of the bank.
 An adequate sum to meet possible losses.
 Provision for reserve fund to meet unforeseen contingencies.
 Profit to be remitted to head office by the operations in Pakistan.
A major portion of UBL earnings comes from the interest charged on the money borrowed by
the customers.
Suitability:
It means that advances should be allowed not only to the carefully selected and suitable
borrowers; but also in keeping with the overall national development plans chalked out by the
authorities concerned. Before accommodating a borrower UBL has to ensure the lending is for

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a purpose in conformity with the current national credit policy laid down by the SBP. Credit
control is very efficiently exercised in Pakistan by the SBP, so UBL should never ignore any of
the restrictions issued by it.
Cash Finance/Credit
Following are the characteristics of cash finance:
 Cash finance is a very common form of borrowing by the commercial and industrial
concern.
 This facility is allowed to a customer up to a certain limit.
 This facility allow against pledged hypothecation and produce of merchandise.
 The borrower refers this form of lending to paying mark-up/service charges of the actual
amount he utilized.
 If the borrower does not utilized the full limit the banker has to bear the loss on the
unutilized amount. in order to offset this loss, the banker has prepared a suitable clause
on the cash finance agreement according to which the borrower has to pay the mark up
on one third or one quarter of the amount he has allowed even he does not utilized it.
Overdraft
UBL provides this form of lending service, when a customer/borrower requires temporary
accommodation. UBL allows withdrawals on his account indexes of the balance, which the
borrowing customers has in credit. This facility is provided against collateral securities, and
known as ‘secured overdraft’ it can also availed against personal security, if a person is reliable
to UBL And known as ‘clean overdraft’ the customer has to pay interest/services charges only
on the balance outstanding against him. The main difference between cash finance and
overdraft is that cash finance is used for long term, while overdraft is a temporary
accommodation.
Loan

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Loan is the borrowing of a fixed amount repayable either in periodic installments or in lump
sum at a fixed future time. Loans are of the types;
 Secured loans
 Unsecured loans
 Clean loans.
There are two types of advances, which UBL provides:
 Fund Base Advances

 Non-Fund Base Advances
Fund Base Advances
These are those advances in which actual payment of funds is involved. These funds again have
been divided into two types.
 Running Finance or Cash Finance

This is a loan, which is provided only to the running businesses to meet their working capital
requirements. The bank decides limit on continuing bases. It means that the customer can
draw the amount, as much he is required as approved by the bank. He can deposit and
withdraw the amount on his account. The markup is payable on the outstanding amount only.
 Demand Finance Facility

The bank on demand provides this facility. It means that the bank pays the full amount to the
client and mark up is also payable on the full amount. The bank considers the full amount
outstanding. The bank provides also facility of loan to its own employees against the security of
their immovable property. The rate of mark up on these advances is lesser as compared to the
rate of mark up on the other advances.
Non- Funded Based Advances:

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There are two types of this loan
 Issuance of Letter of Credit

 Issuance of Letter of Guarantee
CLEARANCE DEPARTMENT
CLEARING OF BILLS
Bank can make payments of only open Cheques on the counter payment. Payment of cross
Cheques cannot be made on counter its payment is possible through 31collecting bankers. The
function of clearing department is divided into two main classes.
 Inter Branch Transaction
 Inter Bank Transaction
PROCEDURE OF CLEARANCE OF CROSS (CHEQUES)

Whenever bank receives a cheque of other bank from the client he cannot make payment on
the counter. The first job banker has to perform is to put a special crossing across the face of
cheque. By special crossing cheque is secured. If it is stolen the paying banker would not suffer
because of non-endorsement. On the back of the cheque the stamp is made of payee account
will by credited on realization. It is signed by authorized person. The half part of slip is given
back to the customer. after the special crossing and is necessary endorsement the banker write
the amount along with cheque number on paper and attach with each slip. Then again on the
smile paper the amount of all the Cheques along with the bank names are added and attached
to cheque presented for clearing, and advice is also attached with the cheque presented for
clearing. The following entry is passed on sending the cheque for clearing.

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Bill lodged for clearing ……. Dr
Bill for collection ………. Cr
The Cheques are sent on the same day for clearing. The bank receives it on other day. The
paying bank receives the receipt and the amount is credited in the respective account. The
paying banker passed the following.
Bill for realization ……. Dr
Bill lodged. ………. Cr
The other entry passed its Dr. HQ account and Cr Party account.
I B C:
It means “Inter Branch Transaction” when UBL received a cheque a drawn on the customers of
his branch; first they will cheque the amount in the account on which cheque is drawn. Of the
required amount is available in the account they will match the signature on the cheque along
with their SS card. If all the requirement are completed the bank will send an IBCA to the bank
from which cheque is sent
L B C:
LBC means local branch cheques received for collection. UBL fride gate branch, received
cheques from their spoke braches as well as from other UBL branches of the country, drawn of
any other bank in Nowshera. They send the cheque to responding bank and after clearing the
cheque through clearing houses (which is NBP) in Fride gate branch. They send LBC advised to
the bank from which the cheque was received. The following entry is passed after sending
LBCA.
NBP a/c ………. Dr
Ho a/c………. Cr
OBC
When bank receives the cheques from its customer or any other spoke branch that drawn on
any other bank of any other city. They sent the cheque to the UBL main branch of that city,
after receiving OBCA the bank will pass the following entry.
In case of his own customers,

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Ho a/c………. Dr
Customer a/c………. Cr
In case of spoke branch,
Ho a/c………. Dr
Spoke Branch a/c………. Cr
CLEARING OF CHEQUES:
OUTWARD CLEARING
My experience at Fride Gate branch started from the clearing department. Right in the morning
cheques collected from the drop box simply flood over my table. According to all I learnt
through listening, viewing and questioning is summarized below.
DOCUMENTATION OF CONSUMER CHEQUES:

All the cheques collected are first categorized into
 Credit Cards
 Auto Loans
 Personal Loans
 Cash Line
Having categorized, firstly loan number of each cheque is verified. For the verification of the
prescribed loan number, following ledgers are credited
Credit Cards G3540223
Personal Loans G3540627
Auto Loans G3540601
Cash Line G5610014 (Head Office)
Verified cheques are then validated before being documented into drop box collection sheet
for our daily drop box collections record. To anticipate the approval of cheques, we need to
validate some important specifications of all the cheques. They are:
 Date: Cheque should not be postdated or out of date.

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 Figures: Amount in words and figures should match.
 Signature: Drawers signature must be clear.
 Intercity: Cheques must not be of other cities.
 Payee’s Name: Payee’s name should be written, and endorsement should be as per the
beneficiary of the cheque.
 There should be no over writing in everything penned.
All the filtered cheques are then entered into the collection sheet in which following
information is entered.
 Cheque No.
 Name of bank
 Name of Customer
 Loan No.
 Amount
 Document No.
All the documented consumer cheques are then posted into the system.
POSTING OF THE CONSUMER CHEQUES

For clearing, we opt for second option in banking category, and after entering the posting date,
clearing date and transfer delivery date, we opt for single entry option. Now all the cheques are
credited in the clearing schedule in their prescribed ledgers.
 Credit Cards G3540223
 Personal Loans G3540627
 Auto Loans G3540601
 Cash Line G3590991 (Miscellaneous)
CREDIT CARDS CHEQUES: G3540223

During the posting, following fields are keyed in
1. Debit/Credit
2. Account Number

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3. Bank
4. Branch
5. Credit Card Number
6. Cheque Number
7. Amount
PERSONAL LOANS CHEQUES: G3540627

1. Debit/Credit
2. Account Number
3. Bank
4. Branch
5. Transaction Type (Loan Repayment)
6. Personal Loan Number
7. Cheque Number
8. Amount
AUTO LOANS CHEQUES: G3540601

1. Debit/Credit
2. Account Number
3. Bank
4. Branch
5. Transaction Type (Loan Repayment)
6. Auto Loan Number
7. Cheque Number
8. Amount
CASH LINE CHEQUES: G3590991 (MISCELLANEOUS)

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1. Debit/Credit
2. Account Number
3. Bank
4. Branch
5. Cheque Number
6. Amount
Cash Line Cheques are posted into Miscellaneous Sundry account when they are forwarded for
clearing and, on clearance; they are transferred to head office (G5610014; Tr # 60) where all
those cheques are credited to their respective accounts.
CUSTOMER ACCOUNTS:
1. Debit/Credit
2. Account Number
3. Bank
4. Branch
5. Cheque Number
6. Amount
After entering the details into the system, we can accept, modify and reject it. As soon as entry
is accepted, computer generated document number is assigned.
In case further modification is required, it can be done at clearing modification option under
clearing schedule.
Following the completion of posting of cheques, an add list is prepared to calculate the total
amount of cheques which is further cross-checked with the clearing display on the system. As
cheques can be either of Rawalpindi or Islamabad, so separate add lists are prepared and
enclosed with the cheques in the NIFT envelopes.

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In other case, if cheque is of city other than Rawalpindi and Islamabad, it's either sent in
intercity clearing or as OBC (Outward Bill Collection). Intercity is presented through NIFT
whereas OBC is either sent through Courier or Dispatched to the desired branch of the bank.
Stamps in each case is as follows
Types of cheques Stamps over cheques Endorsement

Local – Consumer  Crossing Received Payment
 Clearing
Local – Commercial  Crossing Payee's Account Credited
 Clearing
Intercity  Crossing Payee's Account will be
 Clearing Credited upon realization.
 Intercity Clearing
OBC  Crossing Payee's Account will be
 OBC Number Credited upon realization.
CLEARED CHEQUES
Now the next day when clearing is confirmed by NIFT, respected accounts are debited. We go
into the banking option and in transfer; we debit all the respected accounts. Same is the case
with intercity and OBC cheques.
In documentation, debit and credit vouchers are made, which show total amount of clearing as
per day.
RETURNED CHEQUES
All the cheques which are returned, due to any reason, are then reversed. They are debited
back in the clearing schedule. All the returned cheques are documented in the cheque return
registers and all the account holders of returned cheques are charged with service penalty.
All the vouchers are signed by the designated officer and all the entries over 50,000 are
supervised

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Product and services

UBL Complete range of Product
UBL has the vast range of products and offering products for both cooperate and retailing
sector in Pakistan
RETAIL BANKING PRODUCT:
DEPOSITS AND COMMERCIAL PRODUCTS;

 UBL Business partner--Current account
 UBL business Partner Plus- Current Account
 Foreign currency term deposit certificate
 UBL First Minor Account
 Rupee transactional account-PLS Saving account
 UBL Uniflex
 UBL Unisaver
 Certificate of Deposit
 Foreign currency savings
LOANS AND CARD;

 UBL Cash Line
 UBL Address- Home Finance
 UBL Drive- Auto Loan
 UBL Agricultural Loan
 UBL Small Business- SME Loan
 UBL Sillah Mila
 UBL Credit Card-Chip Credit Card

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 UBL WIZ- Prepaid Debit Visa Card
o Shopping Card
o Music Card
 UBL WALLET- ATM Card
 UBL PERDAIS- CARD
 WATAN Card.
CORPORATE PRODUCTS:
CORPORATE FINANCE;
 Loan Syndication
 Structured Finance
 Term Finance certificates.
 Credit Extensions
 Over Drafts and Demand Drafts
 Working Capital Finance
 Import Financing
 Receivable discounting
TRADE;
 Documentary Letter of Credit
 Documentary Collection
 Funds Transfer
 Investment and Cash Management
 Current and PLS accounts.
 Cash Collection
 Utility Bills collection
 UBL OMNI

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CONSUMER BANKING
You as an individual can gain and benefit the most through UBL Consumer Banking. In UBL you
get friendly, efficient and attentive personalized banking services - a unique banking
relationship experienced by each UBL client. You can utilize the following services.
UBL ADDRESS
Owning a house of your very own is a cherished dream. A lot of
planning and hard work is involved in making this dream come
true. That is why, at UBL we aim to make your decision easier, by
offering you the right ingredients that can help you realize your
dream with absolute convenience.
UBL Address empowers you to become the proud owner of a home by offering a variety of
product and pricing options that are flexible yet affordable. So choose the best product option
and pricing to suit your needs. All product options are amortized and range over a tenor of 3-20
years.
ELIGIBILITY CRITERIA:
 Minimum monthly income: Rs.15, 000

 Age: 23 to 65 years
 Resident Pakistani
 Self-employed businessman/professional or salaried individual
 Minimum loan size: Rs. 500,000
Mark-up Monthly, Principal Annually (20 years):

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For the first time in Pakistan, UBL address provides an alternative to high monthly rentals by
offering a flexible repayment option to suit your cash flows:
 Pay only markup for 11 months every year.
 Pay 5% of principal along with the markup in 12th month every year.
 Enables a fast principal repayment and hence lowers total markup over life of the loan.
 Installment reduce every year
PAY AS YOU SELECT (PAYS):
In addition to normal financing, UBL Address offers you the facility to design your own
repayment plan to suit your present and future expected cash flows.
PAYS-Up (10 yrs, 15 Yrs):
PAYS-Up allows you to start with low installments that increase every year.
PAYS-Down (10 yrs, 15 Yrs):
 PAYS-Down (10 yrs, 15 yrs): PAYS-Down allows you to pay higher installments initially,
with installments reducing in subsequent years.
 No pre-payment penalty after the initial 3 years. *The installment amount mentioned is
for indicative purposes.
FLOATING AND ADJUSTABLE RATE OPTION:
Floating Rate:
In this option, you get a fixed rate for a period of 12 months, that gets re-priced annually.
Adjustable Rate:
Your mark-up rate will be fixed for a period of 3, 5, 7, or 10 years, and will be adjustable after
the fixed rate period.

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Zero Repayment Penalty Option:
The Zero Pre-payment Penalty option allows you to pay off your loan anytime after the third
year without paying any pre-payment penalty.
 Makes paying off your loan amount so much easier

 You can choose between the fixed rate and floating rate options
BUYING A HOME
Why rent when you can buy? Buying a home of your choice has never been so easy. With a
maximum financing limit of 80% you can easily buy a house or apartment that best fits your
requirements. So go ahead and start the search for your dream home because with easy and
affordable installments you need not think of renting a house when you have hot UBL Address.
UBL BUSINESS LINE

UBL Business lines a complete solution to all your
Business Financing needs. With UBL Business
Financing facility, you can now take your business to greater and newer heights, and achieve
the level of success that you truly deserve. UBL Business line is a running Finance facility that
not only provides funds for growth but also enables you to capitalize on profitable
opportunities. With UBL Business line, now you will surely say. “Ab Hui Kamiyaabi Meri
Manzill”.Now, UBL Business line credit line is here to solve all your cash flow problems. You can
utilize up to Rs.10 million with the help of which you now focus on your business expansion and
growth.
Features:
Utilize up to Rs.10 million:

Now, UBL Business line is here to solve all your cash flow problems. You can utilize up to Rs.10
million with the help of which you can now focus on your business expansion and growth.
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LTV as high as 70%:
UBL Business line offers you the facility of availing a financing of up to 70 % of your property
value. Now that you can avail a higher amount against your assets, you can plan your growth
and expansion exactly the way you want to.
Mark up on utilized amount only:

With UBL Business line, now you no more need to pay for the entire credit line that you own.
Business line gives you the facility to pay mark up only on the amount that you utilize.
Faster Processing:
After completion of your documentation requirements, UBL Business line promises you a very
smooth and fast processing, hence saving you time and frustration.
Wide Accessibility:
UBL Business line’s availability in major cities like Karachi, Lahore, Faisalabad, Islamabad &
Rawalpindi, is complimented by UBL s countrywide branch network enabling our customer to
access his account, and deposit or withdraw cash, no matter where he stands within the
country.
Competitive Rates:
At UBL, you come first, which is exactly the reason why we offer our customer such competitive
rates that would facilitate him in leveraging his skills to the maximum and in bringing about the
success that he deserves.
UBL CASH LINE

UBL Cash line is a flexible loan that provides you cash up to
Rs.500, 000 without any security requirements. It empowers
you to take control of your finance. UBL Cash line is aimed
to make your life easier…ZINDAGEE ASAAN. Whether you are a salaried individual or a
businessperson.

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UBL DRIVE
Accelerate your life; Drive the way that suits you! UBL Drive is a
unique auto financing product which offers you features,
option and flexibility unmatched by any other bank, because at
UBL, You come first.
NEW CAR FINANCING

UBL Drive allows you to drive away in your own car by making a down payment of just 15% and
to top that with low monthly installments.
Pricing Plan (Fixed Rate)
Tenure 1 to 2 years 3 to 4 years 5 years
Rate 20% - 21% 20.5% - 21.50% 21% - 22%

Pricing Plan (Floating Rate)
1 year Kibor + 4.5% to 5.5% * Floating rate is revised annually.
USED CAR FINANCING

With UBL Drive you can buy favorite used car (up to 5 years old) at the most affordable rates.
Pricing Plan (Fixed Rate)
Tenure 1 to 2 years 3 to 4 years 5 years
Rate 21% - 22% 21.5% - 22.50% 22% - 23%

Pricing Plan (Floating Rate)
1 year Kibor + 5.5% to 6.5% * Floating rate is revised annually.
CASH YOUR CAR

UBL Drive is not a car loan; its financing facility that gives you Cash on your car, you can get up
to 75% of your car value.
FEATURES

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 No Down payment Before Approval:
UBL Drive is the quick and hassle free route to the car of your choice. Offering you for the first
time in Pakistan, No Down
Payment and processing charges till your application is approved. After approval, you can take
your Purchase Order to any of our authorized dealers, pay the Total Cash Outlay amount and
simply drive away with your preferred car.
 No Document Required:
UBL Drive offers you the option of auto financing without requiring any income
documents/proof at 5% additional equity
 No Prepayment Penalty:
For the first time in Pakistan, UBL Drive offers you the option to pay-off your loan amount
anytime after the first year of financing without incurring any extra charge (different financing
rates will apply for this option).
 Low Installment Flexibility:
In our fixed plan, you are offered a variety of affordable rates and installment plans, suiting
your needs.
 PAYS (Pay As You Select)
For the first time in Pakistan, UBL Drive allows you to choose from different repayment options
to suit your present & future expected cash flows:
Pays-up:
You can design your own repayment plan with installments increasing every year, starting with
low installments to suit your cash flows.

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Pays-down:
Step down allows you to pay higher at the beginning with your installment reducing in
subsequent years. Your total payment during the duration of the loan remains very affordable.
 Free Car Tracking Device:
Enjoy security and complete peace-of-mind, as UBL DRIVE becomes the only auto finance
product, which offers you a free Tracker device installed in your car!
 Insurance Options:
UBL Drive offers you the following insurance options:
 Comprehensive insurance
 Insurance financing for the first year
 Deductible insurance (risk beyond a certain amount covered at discounted insurance rates)
UBL MONEY
UBL money, the personal installment loan from UBL provides you with power, Control
convenience and the flexibility to manage your financial requirements and realize on your
dreams. It’s about buying new furniture or marriage expenses, financing the education of your
child or enjoying vacations abroad! UBL Money caters your needs handsomely. You can borrow
any sum between 50,000 to 500,000 (PKR) and payoff up till 5 years. We know what you need
at what time. Just give us the opportunity and let us serve you best.
Features of UBL Money:

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 Flexibility
UBL Money provides you the flexibility to manage your monthly installments according
to your income stream. You can select any tenor from 1 to 5 years in the multiple of 6
months.
 Payment Options
You have the option of getting a Pay Order or transfer to an existing UBL account,
Balance Transfer Facility for Credit Cards, or any other loans.
 Quick Processing Time
Your money will be delivered to you in the quickest possible time.
Exciting Feature:
Zero-prepayment penalty option
 Complimentary Credit Insurance
 Competitive mark up
Repayment Option:
You can pay your installments through a Repayment Account at designated branches.
Eligibility Criteria:
You are eligible if:
You are within the age bracket of:
For salaried individuals 21-60 years
For self employed or Businessmen 21-65 years
Your monthly gross income is:
For salaried individuals Rs. 10,000/-

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For self employed or Businessmen Rs. 25,000/-
You have been:
Employed for the last 6 months or have been in business for

the last 3 years.
You can use UBL Money to:
 Pay off your credit card balance

 Finance your child's education
 Buy home accessories
 Finance your vacations
 Buy anything you wish
UBL Agriculture Loan:
Farm Loans:
 PRODUCTION LOAN:
Financing is available for Major and Minor crops across Pakistan. Main purpose of financing is
to facilitate farmers to purchase Agri Inputs such as Seeds, Fertilizers, Pesticides, Sprayers, hired
labor etc.
Revolving Credit Scheme:

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 Loan Tenure 3 years
 Documentation once time in three years.
 Cleanup once a year
 Option for the farmer to use limit as per requirement Markup is charged on
amount used or withdrawn Minimum Amount PKR 30,000
 Maximum Amount as per requirement of the farmer
Demand Finance Production:
 Loan Tenure 3 months to 1 year
 Months for Sugar cane only
 Lump sum disbursement of the limit for a specified period.
 Repayment of loan in bullet payment on maturity (Principal and markup).

 Minimum Amount PKR 30,000
 Maximum Amount as per requirement of Farmer
 DEVELOPMENT LOAN:
Land Development, Equipments and Machinery:
Financing for Land Improvement, Water course improvement, Tube wells, Lift pumps, Deep
turbine pumps, Cotton pickers, Godown, Cold Storage, Harvester, Thresher, etc
 Loan Tenure 1 to 5 years

 Lump sum disbursement of the limit for a specified period.
 Repayment in installments (Principal with markup).
 Repayment mode monthly, quarterly and half yearly

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 Maximum Amount as per requirement of Farmer
TRACTOR & VEHICLE FINANCE:
To purchase Tractors, Delivery Vans, Mini Trucks, Motor Cycle and other vehicles used for
marketing Agri Products etc.
Loan Tenure
 1To 3 years for Motor Cycle

 1To 7 years for Tractor
 1to 5 years for other 4 wheel vehicles
 Lump sum disbursement of the limit for a specified period
 Repayment in installments (Principal with markup)
 Repayment mode monthly, quarterly and half yearly
 Maximum Amount PKR 1,500,000
NON-FARM LOANS:
LIVESTOCK FINANCING
Dairy Farming, Meat Farming, Fattening of Animals, Rearing of Animals, Construction of

Sheds, Milk storage tanks, acquire and establish modern and efficient livestock facilities.

 Monthly / Quarterly repayment mode for Dairy Farmers
 Monthly / Quarterly / Half Yearly repayment mode for Meat Farmers

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 Maximum Amount as per requirement
Poultry Farm structure and equipments, Hatchery farm structure and equipments, Feed Mills,
Purchase of Chicks, Feed, Medicines, Storage tanks, Cold storage, Construction of shed, etc.

 Monthly / Quarterly repayment mode for all loans
 Maximum Amount as per requirement
FISHERIES FINANCING
Fish seed, Fish feed, Manuring, Construction of pond, Curing by fishermen, etc.
Eligibility:
 Should be a Pakistani & holding CNIC

 Preferably an account holder of UBL
 Permanent resident of the area
 Should be Agri land owner
 Self cultivator
 Minimum 3 years experience in relevant field
 Not a defaulter of any bank
 Have repayment capacity
 Able to produce proper securities / Passbooks / sureties

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UBL Silah Mila
UBL has designed a campaign for the first time in Pakistan to

acknowledge and reward customers who have shown
excellent performance in their loan repayments with other
banks.
Rate Breaks/Lower Charges

Product Existing Rate Revised Silah Discounts (for
Mila Rate first year only)
UBL Credit Card 39% 36% 3%
UBL Credit Card – BTF 24% 21% 3%
UBL Drive- for Existing Deposit Relationship- 1 Year KIBOR 1 Year KIBOR 0.5%
Standard Plan + 4.50% + 4%
UBL Drive- For Existing Deposit 1 Year KIBOR 1 Year KIBOR 0.5%
Relationship- Used Car Financing Plan + 5.50% + 5%
UBL Drive- For New to Bank Customers- 1 Year KIBOR 1 Year KIBOR 0.50%
Standard Plan + 5.50% + 5%
UBL Drive- For New to Bank Customers- 1 Year KIBOR 1 Year KIBOR 0.50%
Used Car Financing Plan + 6.50% + 6%
OTHER SERVICES:
• UBL Net Banking
• UBL e-statement
• Hamrah
• UBL Wallet

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UBL NET ANKING:

UBL Net Banking is an internet banking portal offering a simple, convenient and secure method
of accessing bank accounts on the internet. It’s never being so easy to access and manage your
finances in a secure real-time, online environment
UBL E-STATEMENT:
UBL is pleased to announce the launch of the UBL e-statement facility which it easier for you to
get your statement of accounts and automated transactional debit/credit alerts right into you
inbox.
HAMRAH:
UBL has always been adding the forefront in identifying and meeting the financial needs of its
valued customers. UBL was a pioneers an introducing Rupee Travelers Cheque facility in
Pakistan, as early as 1971. In continuation of the same tradition, UBL in the shape of,
“HAMRAH” Rupee Travellers Cheque enhances this facility for the convenience of its valued
customers by offering denomination up to Rupees 10,000.UBL has a 24 hours customer’s help-
line, providing its customers with round the clock tele-verification of HAMRAH Rupee Travellers
Cheques.
UBL Credit Card:
Welcome to the world of UBL Credit Cards. Pakistan’s 1st Chip

Credit Card, which guarantees you both enjoyment and high
value. It assures you global acceptability in more than 22 million

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establishments worldwide in 130 countries and in more than 12, 000 outlets within Pakistan .
This unique high tech CHIP guarantees your security while conducting transactions within
Pakistan and around the world. CHIP based credit cards have proven to be the most secure way
of conducting credit card transactions globally.
Visit selected UBL Chip Reward outlets and get exciting gifts on the spot. The more you visit, the
more you get. All you do is dip the Chip to win free meals, free household goods, free
electronic items, free clothes and a lot more.
A Choice of Rewards:
Along with exciting Chip Rewards you have a choice between Free Road Miles and Free Talk
Time. Spend Rs 5000 anywhere on your UBL Credit Card and get guaranteed 5 litters petrol free
from any PSO outlet nationwide. If you spend more, you get more. So keep driving, keep
smiling.
24-Hour Customer Service:

By simply calling our 24 Hours 'You First Phone Banking' at 0800-11-825 or logging on to UBL
website www.ubl.com.pk, you can avail the following facilities on your UBL Credit Card, 24
hours a day, and 7 days a week.
 Complete access to your card account online including card transactions and
billing statements.
 Chip Rewards Information.
 Pay UBL Card Bills.
Cash Advance:
You can now withdraw cash through your UBL Credit Card’s instant cash advance facility from
any designated UBL ‘Cards Payments’ Branch nationwide, and at more than 700,000 ATMs and
financial institutions worldwide displaying the VISA/ PLUS logo.
Eligibility Criteria:

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You are eligible to apply for the UBL Credit Card if you are
 At least 21 years of age

 A resident of Pakistan
 Employed or managing your own business
UBL Wallet Visa:
UBL Wallet ATM / Debit Card are all the convenience & security
you desire and the quality you deserve. This Wallet holds all the
cash in your bank account. With UBL Wallet Visa withdraw cash at
ATMs any time, or make cashless purchases at outlets through the
Debit Card facility. With no joining fee and an accompanying
complimentary cardholder for your convenience, UBL Wallet has been designed to exhibit the
best in features and facilities, as well as look & feel. Because at UBL
Annual Fee (Rs.) Daily Limits (Rs.)
Card Primary Supplementary ATM Debit Funds Funds

Type Withdrawal Card Transfer Transfer
(UBL to (UBL to
UBL) other
banks)
Mega 500 250 40,000 100,000 100,000 100,000

Wallet
All the Cash You Need:

UBL is the only bank that offers the ATM and Debit Card facility to all account holders at all UBL
branches, regardless of whether their branch is online or offline.
Nine Supplementary Cards:

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UBL Wallet also gives you the facility of having up to 9 supplementary cards issued against one
primary card. All supplementary cardholders will be able to conduct ATM/Debit transactions
and will share the transaction limits of the primary card account.
Funds Transfer:
UBL Wallet allows three kinds of instant funds transfers through UBL ATMs from your UBL
account:
 Into any of your UBL accounts
 Into any pre-linked UBL account
 Into any other UBL account
On confirmation, the amount from the cardholder account is instantly transferred to the
beneficiary account.
Human Assistant:
For the first time in Pakistan, selected UBL ATMs feature a Virtual Human Assistant, who guides
you in conducting your ATM transactions.
Security:
Your UBL Wallet functions on a PIN (Personal Identification Number) based system, ensuring
complete security of your transactions.
Other Facilities
 Balance Enquiry:
Enquire about the availability of funds or simply get a printout of your Account balance.
 Mini Statement:
Get a printed statement of your account that shows all recent transactions.
 Fast Cash:
Swiftly withdraw your desired amount by selecting from one of the options of preset
denominations.

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 UBL Wallet Use as Debit Card:
With UBL Wallet as your Debit Card, you can shop all you want, eat all you can, or fill up your
car tank without carrying any cash. Simply use your UBL Wallet for direct debit from your bank
account.
The Debit Card facility is being offered in association with the Orix network, which offers
connectivity at more than 1600 outlets across the country. You can use your UBL Wallet to
conduct a debit transaction at any outlet in Pakistan that displays the Orix logo.
Your debit transactions are safe and secure, since only you are aware of your Personal
Identification Number (PIN). A debit transaction is conducted only when you type your PIN into
the Point f Sale (POS) terminal located at the retailers' premises.
UBL Wiz:
UBL Wiz is Pakistan's first ever Prepaid VISA Debit Card that
provides the convenience, security and benefits of an ATM and
Debit Card, locally and internationally. More than just an ATM
card, you can use your UBL Wiz everywhere VISA cards are
accepted. Whether you are using it online, paying for petrol, shopping or dining, you are
accessing money directly from your prepaid card, without having to visit the bank.
Features & Benefits:
UBL Wiz is the 1st Prepaid VISA Debit Card in Pakistan. It is instantly available at all UBL Online
branches with the facility of re-load, allow you to spend online and at shopping outlets and
withdraw cash at ATMs. It is also accepted at all VISA locations internationally.
Available to all CNIC holders:
All valid CNIC holders in Pakistan can own a UBL Wiz Prepaid VISA Debit Card. An individual can
purchase up to three cards at a time on his/her CNIC - one of each category, i.e. a person can
have a single UBL Wiz Ladies, UBL Wiz Teen and UBL Wiz Travelers/Internet card at any given
point in time.

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UBL PSO Auto Credit Card

The UBL Credit Cards team now brings Pakistan's 1st Auto
Credit Card - UBL PSO Auto Credit Card. Keeping in
mind the success story of our standard UBL Card, with
annual fee wavier and free liters of fuel as.
UBL Platinum
Upping the ante on excellence, the UBL Platinum Credit Card blends power, prestige and
privileges with timeless elegance. UBL Platinum Credit Card is designed to compliment your
lifestyle with credit limits befitting your stature, accompanied by the highest levels of services,
unmatched rewards and myriad benefits; a symbol of your past successes, your current
achievements and your future ambitions. Based on insights into the requirements of our most
preferred customers, the UBL Platinum Credit Card comes complete with a comprehensive
bundle of benefits built around your needs and expectations:
Free Avari Gold Privilege Card
 Discount up to 50% for Dine in
 Discount up to 20% on Health Club Membership
 Rent-a-Car Service, etc.
 Discounted rate of USD 75 per night for weekend stay
Free Qatar Airways Alliance Card (for one year)
 Enrollment in Qatar Airways frequent flyer program
 Discount of up to15% on purchasing ticket online
 Excess baggage waiver facility

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Free Access to Shapes Health Club
 Facilities include gym, sauna, swimming pool & jogging track
 This facility is available in Karachi, Lahore, Multan & Gujranwala
Airport Facilities
 Free access to UBL Lounge at Domestic and International departure terminals at Karachi
Airport
 Free access to CIP Lounges at Lahore & Islamabad Airports on international travel
 Complimentary Priority Pass for access to over 600 VIP airport lounges worldwide
Exclusive Perks & Rewards
 Triple reward points on international spend
 Air miles against spend on your UBL Platinum Credit Card
 Privileged pricing at leading local merchants
 Worldwide discounts by VISA international at hotels, golf clubs, etc.
For more information call 0800-55-825 or visit your nearest UBL Branch.
COMMERCIAL BANKING SERVICES
To stand tall among the world’s leading banks, UBL has developed a YOU attitude to understand
its customers well. When you talk, we speak for you. For small and middle size investors, UBL
has so much to offer, so much to deliver. You live the way you want; we will always be
shadowing you. Walk in to any nearest branch of UBL, enter the world class bank and let us
serve you with what you need.

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SMALL BUSINESS SCHEME

Under the Small Business Scheme, UBL is providing loans on easy terms to those who wish to
set up their own small-scale business. This scheme is aimed at spreading prosperity in the
country by reducing unemployment. As more and more people start their own industrial units,
the country will move steadily towards economic self-reliance.
INVESTMENT AND SAVING ACCOUNTS

At UBL, we offer you the most beneficial and secured financial investment and saving options.
You can choose from the following list of accounts anything that serve your needs best.
UBL BASIC BANKING ACCOUNT

Exempted from Minimum Balance charges, UBL BBA holders can carry out two deposits and
two withdrawals each month as per the bank policy. Through 24hrs ATM services, they can
carry out transactions as and when desired, staying in the daily withdrawal limit.
UBL BUSINESS PARTNER (CURRENT ACCOUNT)

For our regular customers, we offer the ultimate option, UBL Business Partner (Current
Account). With unlimited deposits and withdrawals, we offer you convenience of UBL net
banking, UBL Wallet, UBL Orion and other exciting consumer products. Customers are liable to
maintain minimum balance of Rs. 10000 to avoid the minimum balance charges until and unless
they are exempted from it.
Remember! We are not just a business; we are your caretakers; we know what you need.
PLS UNISAVER

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Let your savings earn you bucks. PLS UniSaver offers you semiannually profit disbursement with
profit being calculated upon average monthly balance.
PLS UNISAVER PLUS

Avg Balance per month Profit Rate*
Big amounts earn you big; but with
Rs. 25 million 5.00%
PLS UniSaver Plus, we make it bigger Rs. 25 million to Rs. 100 million 5.10%
for you. With deposits starting from Rs. 100 million to Rs. 250 million 5.20%
Rs. 25 million, we offer 5.00% but Rs. 250 million to Rs. 500 million 5.30%
more you put in, more profit rate Above Rs. 500 million 5.50%
will we offer. * Profit rates are for the month of July only
UBL RUPEE TRANSACTION ACCOUNT (PLS SAVING)

Have your money box at UBL! Put in your savings and let us earn you 5% p.a. over your daily
savings.
UBL UNIFLEX
Have couple of thousands spare? Come invest in our UBL Deposit Tiers & Jul 1 – Jul 31, 2008
Amount Profit Rate
UniFlex Accounts, we will make you earn handsome. Products
1000-50000 7.0%
3 months 8.25%
With UBL UniFlex, we serve you with fix profit rates at 50001-100000 7.25%
6 months 8.50%
maturity. 100001-200000 7.5%
1 year 9.50%
2 years 11.50%
E- TRANSACTION (CURRENT ACCOUNT)
3 years 12.75%
In the era of glooming computerization, even Chicago, 4 years 13.25%
Tokyo, Sydney, all are seconds away from you. Internet has 5 years 13.75%
turned distance into time, and we have turned your account 6 years 14.25%
7 years 14.75%
8 years 15.25%
9 years 15.75%
10 years 16.25%
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into a sheer pleasure. Now sitting at home, or at office or anywhere in the world, we offer you a
wide spectrum of world-class electronic services and banking products each time you log in.
Use your account like a regular account plus use the premium Internet & Mobile banking
services for Instant Fund Transfers, Instant Shopping, Instant Bill payments, Instant Mobile top
ups, Alerts, Statements and much more. You love surfing, come surf with UBL.
UBL PROFIT COD

Make fix investment with us, choose your profit option, and we will serve you the best rates in
Pakistan. What if you earn at 16.25% p.a. Stop imagining, come invest in our Certificates of
Deposit! At maturity, we offer you the following rates:
Omni-Branchless Banking
UBL Omni now brings a host of banking services to your nearest "Dukaan". UBL Omni Dukaans
are located in more than 650+ cities and towns across Pakistan. This is a major milestone in the
evolution of banking that will reshape the traditional banking model by offering basic banking
services across urban and rural Pakistan, well beyond the regular branch networks of banks.
Account
Customers across Pakistan can now open a basic UBL Omni bank account at any UBL Omni
Dukaan of their choice, whether close to their home or place of work, by using their CNIC
number and mobile phone number - their mobile phone number will effectively become their
bank account number irrespective of which service provider they use. Also they can avail instant
ATM card. Accounts with higher limits can be opened from any UBL branch. For further details
please visit Account Opening
UBL Omni account holder will subsequently be able to deposit and withdraw cash, make utility
bill payments, send or receive money, purchase mobile airtime, make postpaid mobile bill
payment, pay Zakat & Donation and much more by using diversified array of convenient
channels which includes SMS, Mobile App, UBL Net banking or ATM. No longer will they have to

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visit a bank branch to conduct their basic banking transactions nor will they be limited by
standard banking hours.
OTC
People without a UBL Omni bank account will also be entertained at a UBL Omni Dukaan where
they can make Bill payments, send or receive money, purchase mobile top up and pay Zakat &
Donations.
COMPLEMENTARY SERVICES
INSURANCE CERTIFICATE
Closing Balance at month Insurance Limit (PKR)*
UBL not only cares about you, we
end (PKR)
care about those too who are
1 – 10,000 100,000
dependent upon you. So UBL now
10,001 – 100,000 250,000
offers enhanced Free Accidental and
100,001 – 500,000 500,000
Disability Insurance Certificate
500,001 – and above 1,000,000
coverage to all existing and new
* Terms and conditions apply
account holders.
UBL WALLET VISA

Imagine you are shopping in a big mall and you are ever so watchful about your cash in your
wallet. Every time you shop, you're in a mess! Let UBL Wallet Visa ease your shopping. Shop
around and pay your expenses directly from your account through UBL Wallet. Not only can
this, individuals and sole proprietors, through more than 925 ATM machines, debit their
accounts as many times as they want. You can choose according to your need. We offer

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Card Annual fee (Rs.) Daily Limits (Rs.)

Type Primar Supplementa ATM Debit Funds Transfer Funds Transfer
y ry Withdraw Card (From UBL to UBL) (From UBL to
other banks)
al Spend
Gold 500 250 40,000 100,000 250,000 250,000
Silver 300 150 20,000 50,000 250,000 250,000
Moreover, the convenience and excitement of Internet Shopping is also available at UBL Wallet
VISA ATM/ Debit Card. So surf around and feel free to shop. We are here to help you pay miles
away.
UBL ORION
Your fingertips might have not been that powerful before. Just type in commands and at your
ease, buy mobile cards and pay your utility bills. With UBL Orion Mobile Wallet, running around
for mobile cards and queuing to pay your utility Bills is no longer a part of your life. Live your life
at your fingertips.
‘Buy W100! (Message tone)
Dear customer your voucher # is 1456894525796324
Thank you for using Orion’
HUMRAH
Humrah is your secured cash, something that’s safe anywhere and accepted everywhere.
Offered in the denominations of 10,000 and 5,000, "Hamrah" Rupee Traveller Cheques are the
ideal and safest way of carrying cash when travelling anywhere in Pakistan. Let it be business;
property; trade or personal needs; we make you have the most convenient option. Moreover,
Humrah RTC's are now accepted at more than 2000 places such as hotels, shops, real estate
agents, jewelers, car dealers, etc and of course at all our UBL branches.
UBL E-STATEMENT:

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During your busy hours, you don’t have to bother about visiting us to get your account
statement. Neither there’s a risk of anyone else knowing your account details. Subscribe today,
free of cost to UBL e-statement facility and let us share details with you daily, weekly, monthly,
quarter or semi-annually. Get debit/credit alerts and know as soon as you get money or pay.
Financial
Analysis

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BALANCE SHEET (data)
Assets 2012 2011 2010

Cash and balance with treasury and other banks 102,956 86,104 66,878
Lending and financial institution 9,536 11,935 23,162
Investment-gross 297,137 227,237 138,398
Advance gross 366,307 368,692 382,478
Other assets 22,828 21,044 17,851
Total assets-gross 821,745 737,436 650,693
Provision against non performing advance (40,959) (34,960) (28,387)
Provision against diminution in value of investment (2,726) (2,658) (2,253)
Total assets-net provision 778,060 699,818 620,053
Liabilities and Equity:
Deposit and other account 612,980 550,646 492,036
Borrowing from financial institution 49,953 45,105 35,145
Sub-ordinate loan 11,317 11,986 11,990
Bills payable 5,879 5,046 5,147
Other liabilities 18,777 18,621 14,799
Total liabilities 79,153 631,403 559,117
Net asset/liabilities 12,242 68,415 60,937
Share capital 24,847 12,242 11,129
Reserves 33,534 21,689 18,960
Un-appropriated profit/(loss) 70,623 26,250 22,188
Equity-tire 1 8,530 60,181 52,276
Surplus on revolution of asset 79,153 8,234 8,660
Equity 79,153 68,415 60,937
Total liabilities and equity 778,060 699,818 620,053
PROFIT AND LOSS ACCOUNT (data)

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(Rupees in 000)
2012 2011 2010
Non-
interest Mark up/Return/Interest earned 70,450 59,277 61,107
yield Mark up/Return/Interest expensed (31,026) (24,997) (28,164)
Non- Net Markup/Interest income 39,425 34,280 32,943

interest Fee, commission, brokerage and exchange
income/ income 9,027 7,992 7,139
total
Capital gain and dividend income 1,261 712 1,233
asset
Other income 2,429 1,387 3,048
Non interest income 12,718 10,090 11,420
Gross income 52,143 44,370 44,363
Administrative expense and other charges (20,349) (18,476) (17,015)
Profit before provisions 31,794 25,894 27,348
Donations (54) (84) (56)
Provisions (7,517) (8,068) (13,258)
Profit before taxation 24,223 17,742 14,035
RATIO ANALYSIS
RETURN ON EQUITY
Net Profit/ Equity
Years 2012 2011 2010

ROE 23.7% 19.8% 19.5%

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Return on equity ratio
25.00%
20.00%
15.00% Return on equity ratio
10.00%
5.00%
0.00%
2012 2011 2010
Interpretation:
This ratio indicates the company earned 23.7% in 2012 on each Rupee of equity investment. So
this earning is greater as compared to 2011, and 2010.
RETURN ON ASSET:
Net Profit/Total Assest×100
Years 2012 2011 2010

ROA 2.1% 1.7% 1.5%

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return on Asset
3.00%
2.00% return on Asset
1.00%
0.00%
2012
2011
2010
Interpretation:
This ratio means that company earned 2.1% on each Rupee of investment. So the earning of
bank in 2012 is greater than previous years.
Debt Ratio:
Total Liabilities/Total Assets
Years 2012 2011 2010

Debt 90% 90% 90%

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Debt ratio
90%
80%
70%
60%
50% Debt ratio
40%
30%
20%
10%
0%
2012
2011
2010
Interpretation:
This ratio indicates that company has financed 90% from debt and 10% from asset in 2012.The
higher this ratio, the greater the firm indebtedness and more financial leverage it has.
GROSS SPREAD RATIO:
Net Markup income/ Gross income
Years 2012 2011 2010
GSR 56% 57.8% 53.9%

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Gross spread ratio

58%
57%
56%
55%
Gross spread ratio
54%
53%
52%
51%
2012
2011
2010
Interpretation:
The Net Markup income for the year 2012 is greater from the last couple of years but less than
2011 and 2010. The Net Markup income is greater because the company is growing at a rapid,
and receiving more markup ratio as compare to gross inc
ADVANCE TO DEPOSIT RATIO (NET):

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Advances/ Deposits
Years 2012 2011 2010
ADR 53.1% 60.6% 72%
Advance to deposite ratio

80.00%
70.00%
60.00%
50.00%
Advance to deposite ratio
40.00%
30.00%
20.00%
10.00%
0.00%
2012
2011
2010
Interpretation:
The Advances to the deposits Ratio is above 53.1 percent for the year 2012 but is lower from
the previous years. This is because the bank did not give too much advances.
INCOME TO EXPENSE RATIO:

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Income/ Expense
Years 2012 2011 2010

Times 2.56 2.40 2.61
Income to Expense
2.65
2.6
2.55
2.5
Income to Expense
2.45
2.4
2.35
2.3
2.25
2012
2011
2010
Interpretation:
The income to expense ratio is greater than previous years it means company earned more
income than expense.
GROWTH IN GROSS INCOME:

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Years 2012 2011 2010
Gross Income 17.5% 0% 15.1%
.
Gross Income
18.00%
16.00%
14.00%
12.00%
10.00% Gross Income
8.00%
6.00%
4.00%
2.00%
0.00%
2012
2011
2010
Interpretation:
These values indicate that growth in gross income is highest in 2010 but in 2012 gross income is
greater as compared to remaining years
GROWTH IN NET PROFIT AFTER TAX:

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Years 2012 2011 2010
Net Profit 38.9% 21.4% 10.3%
Net profit
40.00%
35.00%
30.00%
25.00%
Net profit
20.00%
15.00%
10.00%
5.00%
0.00%
2012
2011
2010
Interpretation:
The values show that growth in Net profit after tax is greater in 2012 as compared to previous
years.
DIVIDEND YIELD:
Dividend per Share/ Market price per share

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Years 2012 2011 2010
Dividend Yield 14.3% 7.3% 4.3%
Dividend yield
16.00%
14.00%
12.00%
10.00%
Dividend yield
8.00%
6.00%
4.00%
2.00%
0.00%
2012
2011
2010
Interpretation:
Typically companies with good growth potential retain a high proportion of earnings and have a
low dividend yield, whereas companies in more mature industries pay out a high portion of
their earnings and have a relatively high dividend yield. So the dividend yield of UBL is greater in
2012 as compared to previous years so it also lies in later category.
EARNINGS PER SHARE (EPS):
Net Profit /Total No. of Equity Shares×100

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Years 2011 2010 2009
EPS 12.66 9.12 8.26
Earning per share

14
12
10
8 Earning per share
6
4
2
0
201
2011
2010
Interpretation:
EPS is increasing as compare to previous year and this shows better financial position in market.
This also shows that Bank is growing towards success at rapid rate.
PRICE EARNINGS RATIO:
Market Price per Share of common stock/Earnings per Share
Years 2012 2011 2010

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PER 4.14 7.48 7.08
PER
8
7
6
5
PER
4
3
2
1
0
2012
2011
2010
Interpretation:
This value indicates that investors were paying 4.14 PKR for each 1.00 PKR of Earnings in 2012.
BALANCE SHEET (Analysis)
 The total asset of the “United Bank Limited” has increasing trend. The total assets in
2011 were Rs.778, 060,000 and in 2010 Rs.699, 818,000 there is an increase in total
assets.
 The investment trend is also increasing as compared to previous years.
 The loan trend is decreasing in 2011 as compared to last year’s data.
 The above two figures shows that main emphasis of new management in towards
investment rather than loans it is positive sign for organization. Bank in industry gives
emphasis towards profitable investment rather than loans.

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 Share capital was also increased.
 Net non-performing loans reduced partly due to provisions and recoveries.
 Overall the financial position of the bank is better than previous fiscal year.
PROFIT AND LOSS (Analysis)
 As we see the income statement of “United Bank Limited” it shows that mark up income
is increasing with the passage of time. The income as Rs.59, 277 in 2010 which increased
to 70,450,000 in 2011, appreciable sign for the management.
 These all improvement is due to a new professional team which was appointed in last
years to restructure the bank and to commence rightsizing. The management is also in
process of rationalizing branch network and identifying and recovering it’s doubtful and
classified portfolio. It has planned to institute major improvements in customer services
and internal systems to improve efficiency. It also intends to launch innovative products.
The bank is increasing resource mobilization through regular deposit campaigns and
accelerating the process of recovery of outstanding advances and non-performing
assets.
 The mark up income has also increasing trend.
 There is an increase in Profit after tax.
 New techniques to compete in market. This thing caused to increase expanses.

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SWOT
ANALYSIS
SWOT
SWOT analysis is a process to identify where we are strong and where we are vulnerable, where
we should defend and where we should attack. It tells us our strengths, our weaknesses, the
opportunities that prevail in the market and the threats, which we may face from our
competitors and other from other potential factors.
This analysis performed on a product, on a service, a company or even on an individual.
STRENGTHS:
Strengths are the internal competencies possessed by UBL in comparison with its competitors.

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 UBL with an integrated network of over 1,218 branches domestic with 18 overseas
locations gives you direct access to a comprehensive range of better banking
facilities to help you monitor your business internationally.
 UBL provides its customers a complete range of banking products and services including
retail banking, corporate and institutional banking, trade finance and consumer finance.
 UBL has planned to institute major improvements in customer services and internal
systems to improve efficiency. It also intends to launch innovative products. The bank is
increasing resource mobilization through regular deposit campaigns and accelerating
the process of recovery of outstanding advances.
 The management of UBL in order to further improve the quality service, particularly at
branch level, is restructuring its commercial banking operations.
 On the move within your city or traveling upcountry, UBL Rupee Travelers Cheques
are the most secure and convenient way to carry cash and travel with peace of
mind.
 For the customer who is on the move within the same city or in different cities of
Pakistan and who wishes to avoid carrying cash, United Bank Limited presents Cheque
Encashment Facility. You can have your UBL account Cheques encased by either self or a
third party at any of UBL's designated branches in Pakistan.
 UBL Uni Saver Account is an innovative way of serving your banking needs. Be it trade,
business or personal finance, the UBL Uni Saver allows you maximum flexibility, yet
gives you optimum returns.
 All branches of UBL are now equipped with a special Haj counter, and offered a scheme
of loan.
 UBL’s new remittance service, TAZRAFTAAR offers all overseas Pakistanis the fastest and
the most convenient delivery of their money to their beneficiaries in Pakistan. Best of
all, TAZRAFTAAR is completely cost free and is available at all UBL branches
 The concept of a universal teller must be introduced, which can greatly improve the
counter services. Through this the bank will be able to get the edge over other
competitors. More functionality must also add like signature verification, printing of

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remittance instruments, etc. Full Online/Offline computerization of Hubs and off-line
computerization of all PLS and CD accounts should be achieve.
 UBL has asset of over 250 billion, capital and reserves of over 4 billion and solid record
of accomplishment of 45 years.
 UBL saver allows you maximum flexibility, yet gives you optimum returns.
 UBL rupee travellers cheques are the most secure and convenient way to carry cash and
travel.
 UBL was pioneer when it launched an important services to us where in customer are
able to get their rates by dialing a dedication fax number in the bank. This has proved to
be very successful idea.
 UBL is increase resource mobilization through regular deposit campaigns and
acceleration the process of recovery of outstanding advices.
WEAKNESS:
Weaknesses are the internal attributes of the bank to decrease in comparison with competing
bank.
 The bank has less modern techniques all the branches are not computerized.
 No proper material of banking was provided during my internship.
 No concept of right person for right job.
 They are not providing efficient service to their customer.
 They are not using modern techniques like prizes scheme of other banks.
 Bank has not developed long term strategy
 People are being getting jobs in the bank secretly or form back door.
 Employees don’t have promotional opportunities for many years

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 If the promotion opportunity available then competes those people whose have political
or any other big source of promotion.
 The management of the bank offered low profit on profit and loss account
approximately 6% before deducting the tax. The other banks offer more than this.
 HRM is not much effective and active in the bank. Every branch must have one HR
counter
 The management is much goal oriented. There must be some people oriented
executives.
 There is a communication gap between senior and young people.
 Trained and convince the employees that new technology is helpful for your work.
OPPORTUNITIES:
An opportunity is an external component lies in outside the organization. They would be

beneficial for the company.
 An opportunity is any chance to follow a new or revised strategy or business, which

would be of benefit to the UBL.
 The banking sector has entered into new era with innovative products and online
facilities, which other simply don’t.
 Government of UAE has declared a free industrial estate, which is having its own free
port as jabl-e-ali, own which no tariffs are to be imposed. So United Bank Limited can
invest in this area by opening its branches there.
 Banks know the deposit and credit products very well. That gives banks an advantage in
creating relationships with small business customers. Every small business needs a

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checking account, and may need credit. For giving more importance to small business
UBL can increase their operation.
 Commercial bankers can become the single source of financial services for small
businesses, but to do so they must invest in IT that is designed to provide products and
services to small businesses. They should look at their branches and the Web-based
delivery channels and determine what the appropriate technology is for their small
business clients.
 UBL have branches in BAHRAFIN, QATAR, UAE, UK & USA. Where the other competitors
do not, it is a great opportunity for the bank.
 UBL has a very large network of branches all over the country. Unfortunately, these
branches are not fully equipped with modern instrument, while other banks offering
modern services, if management launches innovative products in these areas, bank will
able to get the edge in these areas over other banks.
 Due to policy of industrialization bank can expand its operation by giving special
attention towards this sector.
THREATS:
Threats are also external factors in the environment, which are not in the favor of company,
which can seriously hamper the company’s ability to serve its customers.
 Expansion of new commercial banks like ASKARI bank, FASIAL bank and etc... And
their better performance may cause loss of market shares of UBL.
 According to World Bank report the Pakistan has become “over banked” economy
with cut throat competition for deposits in the industry the battle is on for the
market shares. The customers have emerged as the main Beneficiaries of the
competition. Now they are getting more personalized services and innovative
product.

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 Along with the growth in size, the banks are now incorporating innovative
approaches to their traditional commercial banking operations, keeping in the view
the changing demand of the time. UBL face problem.
 The political influences affect the performance of bank very badly. Most of the loans
become bad dad debits due to political pressure
 No stable government in Pakistan, Government policies change with the change of
government.
 The concept of evening and Saturday banking, telephonic and online banking, ATM’s
and credit cards are direct result of the intensive competition. But UBL is behind the
above-mentioned services as compared to others bank.
 Freezing of foreign currency account by the government of Pakistan is also a fear for
the bank.
SUGGESTIONS AND RECOMMENDATIONS:
The overall organization is very good and results oriented, but I feel there is a need of
improvement in some areas. The following are the suggestions that I have recommend for
the united bank limited.
 Information technology should be introduced in all the branches to enhance the

efficiently.
 Dominating influences of politicians and bureaucrats have been mainly responsible
for the deterioration that has crept in the banking industry
 Effective training and qualified, dutiful and vigilant inspection teams are inducted
per force in all the banks.

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 A separate ladies counter should be there.
 The UBL branches should improve his position to attract more customers.
 The behavior with the customers should be improved.
 There is a great need of proper training of employees. Because whenever they were
asked about the latest banking the answer was sorry we don’t know.
 Like the other reputed commercial banks UBL should recruited some officers
especially from the fresh MBA’s and M.Com students. Doing so, the more talented
persons would enter in the management and they will try to make the National Bank
compatible with the other banks.
 The bank must have to apply the marketing strategies to attract the customers
which are depositors, like other banks are doing such as City Bank and in the
Pakistan banks now a days they are introducing new schemes like Core Patti Scheme
by Habib Bank and Prizes on traveler’s cheque by M.C.B.
 This branch is not doing many functions to open L/C and to deal in export and
import facilities. Therefore, bank should hire export staff for such type of activities
and star them in the branch.
 Do marketing through internet.
 Try to establish effective communication between top-level management and
executives.
 In order to check efficiency and effectiveness of employee working, MYSTERY
SHOPPING concept must introduced by the management.
 Provide friendly environment to you employee in this branch.
 UBL’S top management must adopt such strategies, that will helpful in eradication of
internet politics.
 The bank should make some strategies to educate the employers and public about
the bank services and products.

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 UBL’S management must introduce some teams that should do investigation about
the creditor’s worthiness, so that the non-performing loans due to frauds can
reduce.
 Create a marketing department in this branch and in other branches improve the
marketing department that will give a lot of profit.
 In this branch, duties to some staff are not properly allocate.
 Reduce the conflict between top management and branch staff.
 In this branch, improve generator facility because if electricity problem occur a lot of
time waste and create a problem with UBL goodwill.
 Reduce manual work record work in soft form.
 Divide equal work to employees because in this branch, some employees have a lot
of work and some have few.
 In some developing area UBL, do not have branch, as there are other competitor
have branches.
CONCLUSION:
UBL is growing rapidly in banking sector in Pakistan. More important thing is that UBL is pioneer
in computerization of banking. Its larger branches are fully computerized. It has currently
largest online branches in urban areas, and developing its structure in rural areas too. As
technology advances UBL also making itself fast and accurate in coming years the UBL is looking
for better infrastructure in banking in Pakistan. As the World is going forward towards
technology and advancements, UBL is also going step by step with all organizations. It has a
good banking Structure, fast and effective network.
This report is started from executive summary and history of banking sector in Pakistan. History
is full of ups and down, the brief discussion of events that occur after partition. In June 1959,
Mr.Agha Hassan Abedi decided to open a bank different from others to provide modern

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banking facilities to trade and industry and to promote the habit of saving among common
people. Necessary formalities have been compiled for registration certificate to perform
business to STATE BANK OF PAKISTAN for permission. After all these formalities on 7 th
November 1959, UBL came into existence as a schedule bank. Head office was establishment in
New Jubilee insurance house; I.I.CHANDRIGAR ROAD KARACHI. It was registered as Joint Stock
Company.
There are different departments of UBL. The most important asset of UBL is its people. To
maximize its work force investment, the aim of the Human Resource department is to enhance
the UBL as the “best place to work”. In the area of Human resources their goal is to maximize
the return on the bank’s annual $4 billion investment in personnel expense by improving
efficiency of HR operations and the Effectiveness of all UBL’s. There are also some objectives of
HR department of UBL that are: To establish employee recruitment and selection system for
hiring the best possible employees consistent with the organization needs, whose performance
is unsatisfactory and to ensure organizational compliance with state and federal laws those are
applicable to HR management function. Next department is the Advance/Credit Support
Department that is the main sources of funds for the bank is their deposit. Bank does not keep
these deposits in save with it. A bank has to pay interest to the depositors and to meet its
operating expenses. Bank can utilize these funds in the ways that are invest funds in
government securities, invest in portfolio of shares in the stock exchange or lend these funds to
other individuals or organizations.
Remittance Department is most important department of UBL, which provide services to their
customer. Basically “Remittance is transfer of funds from one place to another or from one
person to another”. A Remittance is an important service provided by banks to customers as
well as non-customers. Remittance can take place in seven different ways that are Demand
Draft (DD), Mail Transfer (MT), Telegraphic Transfer (TT), Pay Order and Rupee Traveler’s
Cheques. Main functions of foreign exchange department are to open the letter of credit (LC)

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facilitates imports and export. This department deals with foreign currency account and deals
with inward & outward remittances.
Next department of UBL, which I discussed in my report, is the clearing department the word
clearing has derived from the word “clear”. Every bank acts as both paying as well as collecting
bank. A large part of this work is carried out through the bankers clearing house wherever it is
established. There are different types of clearing that are inward clearing, outward clearing,
intercity clearing and same day clearing. Cheques collected by clearing are transfer cheques and
clearing cheques. Collection department also plays an important role in the operations of trade
finance of UBL. This facility is also provided to the exportersIt is not a conditional under taking
by the bank.” Collection” is the handling by bank of documents, in accordance with instructions
received. Collection department also deals with outward bills for collection and inward bills for
collection.
IT vision is to create a central database linked to all the hubs, through strong communication
backbone, which will allow the customers to maintain one account with bank and operate it
from anywhere in the country. In preparation of numerous applications including core online
retail banking application, UNIBANK's front-end systems vastly enhanced to a GUI version under
Oracle D/2000. It many products and services that are UBL Business Partner, UBL Business
Partner Plus, Rupee Transactional Account, UBL UniFlex, UBL Unisaver, Certificate of Deposit,
Foreign Currency Savings, Foreign Currency Term Deposits Receipts, Regular Term Deposits
Receipts, Special Notice Deposits Receipts, UBL Basic Banking Account and UBL First Minor
Account.
With UBL Wallet Visa withdraw cash at ATMs any time, or make cashless purchases at outlets
through the Debit Card facility. UBL already has its own network of 53 ATMs, which continues
to expand by the day. This allows you to use your UBL Wallet across Pakistan at more than 300
ATMs. UBL Wiz is Pakistan's first ever Prepaid VISA Debit Card that provides the convenience,
security and benefits of an ATM and Debit Card, locally and internationally. Whether you are

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using it online, paying for petrol, shopping or dining, you are accessing money directly from
your prepaid card, without having to visit the bank.UBL Business line… a complete solution to
all your Business Financing needs. With UBL Business Financing facility, you can now take your
business to greater and newer heights, and achieve the level of success that you truly deserve.
UBL Address understands your home financing needs and offers you a variety of fixed, floating
& adjustable rate options - because at UBL, where you come first. Drive is a unique auto-
financing product, which offers you feature, options and flexibility unmatched by any other
bank, because at UBL, You come first. UBL Cash line is a flexible loan that provides you cash up
to Rs.500, 000 without any security requirements. It empowers you to take control of your
finance. UBL Cash line is aimed to make your life easier…ZINDAGEE ASAAN. Whether you are a
salaried individual or a businessman, UBL Cash line takes care of your cash requirements.
UBL Money, the Personal Installment Loan from UBL provides you with ppower, control,
convenience and the flexibility to manage your financial requirements and realize your dreams.
Main purpose of financing is to facilitate farmers to purchase Agri Inputs such as Seeds,
Fertilizers, Pesticides, Sprayers, hired labor etc.UBL silah mila has designed a campaign for the
first time in Pakistan to acknowledge and reward customers who have shown excellent
performance in their loan repayments with other banks. UBL "Hamrah" has been designed
keeping in mind, both convenience and security - be it business, property, trade or personal
needs. Free Doorstep Remittances With-in the country or from abroad, UBL offers the most
efficient and price competitive service.
UBL's new remittance service, TezRaftaar offers all overseas Pakistanis the fastest and the most
convenient delivery of their money to their beneficiaries in Pakistan. Best of all, TezRaftaar is
completely cost free and is available at all UBL branches along the Bank's Network in the Middle
East UK and USA. With UBL’s state of the art online banking, you can access your account from
more than 350 branches located in 71 cities across Pakistan. Your account gets to travel with

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you and can be accessed throughout Pakistan, be it Karachi, Kotli Main, Nalka Kohla or
Mandara. Transactions are normally available in less than 15 minutes. When I did the financial
analysis I concluded that UBL’s current assets are more in 2011 as compared to previous years.
There is also ratio analysis of UBL that are Return on equity, Return on asset, Advance to
deposit ratio, cost to revenue ratio and debt ratio.
ROE ratio indicates the company earned 23.7% in 2012 on each Rupee of equity investment.
ROA ratio means that company earned 2.1% on each Rupee of investment. Debt ratio indicates
that company has financed 90% from debt and 10% from asset in 2012.The higher this ratio, the
greater the firm indebtedness and more financial leverage it has. The Net Markup income is
greater because the company is growing at a rapid, and receiving more markup ratio as
compare to gross income. Typically companies with good growth potential retain a high
proportion of earnings and have a low dividend yield, whereas companies in more mature
industries pay out a high portion of their earnings and have a relatively high dividend yield. EPS
is increasing as compare to previous year and this shows better financial position in market.
This also shows that Bank is growing towards success at rapid rate.
In SWOT analysis I concluded that UBL provides banking facility to their customer, have
qualified management and experienced professionals. It has automated system with online
network. It has vast network of foreign correspondents. They offer a lower interest rate on
loans and advances. The concept of a universal teller must be introduced, which can greatly
improve the counter services. However, its employees are not satisfied because the pays of
employees are less and there is no clear criterion for promotion. The bank has less modern
techniques all the branches are not computerized. They are not using modern techniques like
prizes scheme of other banks and Bank has not developed long term strategy. Trained and
convince the employees that new technology is helpful for your work. These things are showing
weakness.

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It is great opportunity for UBL if it provides the more innovative products. Government of UAE
has declared a free industrial estate, which is having its own free port as jabl-e-ali, own, which
no tariffs are to be imposed. Due to policy of industrialization bank can expand its operation by
giving special attention towards this sector. UBL threat is the expansion of new commercial
banks like ASKARI bank, UNION bank and etc... And their better performance may cause loss of
market shares of UBL. According to World Bank report the Pakistan has become “over banked”
economy with cut throat competition for deposits in the industry the battle is on for the market
shares. The customers have emerged as the main Beneficiaries of the competition.
At present there is no such organization in the world that is free from problems and challenges.
Every concern has to strive and struggle a lot to be more profitable and to get more competitive
edge. During my six week internship at UBL Fride Gate Branch, I found various problems, which
I think should be resolved for the better functioning of the bank. So there are some suggestions
to solve these problems. Try to establish effective communication between top-level
management and executive. Dominating influences of politicians and bureaucrats have been
mainly responsible for the deterioration that has crept in the banking industry. Customer
satisfaction should always remain the number one benchmark as move forward towards
attaining their goals. They employed and retain an unparalleled workforce of highly motivated,
energetic, well trained and productive employees.
They try to achieve superior financial performance, and to be good corporate citizen of the
communities they serve. UBL promote strong and ethical business practices in the industry by
focusing more on effective collaboration with their stakeholders. Their corporate strategy
focuses on the striking optimum balance in the organizational workflow and processes. The
dynamic environment in which they operate impels them to remain balanced for the
unexpected business environment. They are aware that they stepped into 21 st century and they
must meet its challenges by acquiring the highest levels of technology, they will thus be
accelerating and enable them to distribute their products and services through most efficient
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and high technology means. All the customers are entertained individually. Same kind of
behavior and attention is given to all the customers. During my internship training, I gathered
information regarding how a successful bank operational aspect decorticated with the practical.
Annexure

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INTERNSHIP REPORT

SIR TAYMOOR UL HASSAN

MBA (M1) 5TH

DEPARTMENT OF MANAGEMENT SCIENCES

2 | Internship Report The Islamia University Of Bahawalpur

3 | Internship Report The Islamia University Of Bahawalpur

4 | Internship Report The Islamia University Of Bahawalpur

5 | Internship Report The Islamia University Of Bahawalpur

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10 | Internship Report The Islamia University Of Bahawalpur

TOWARDS ISLAMIZATION OF ECONOMY

11 | Internship Report The Islamia University Of Bahawalpur

ADVANTAGES OF BANKING SYSTEM FOR ECONOMY

12 | Internship Report The Islamia University Of Bahawalpur

13 | Internship Report The Islamia University Of Bahawalpur

14 | Internship Report The Islamia University Of Bahawalpur

IMPORTANT ABOUT UBL

15 | Internship Report The Islamia University Of Bahawalpur

UBL - ON LINE SYSTEM

16 | Internship Report The Islamia University Of Bahawalpur

UBL vision and

Set the highest industry standard for quality, across all

17 | Internship Report The Islamia University Of Bahawalpur

and *Humility and

18 | Internship Report The Islamia University Of Bahawalpur

19 | Internship Report The Islamia University Of Bahawalpur

ROLE OF UBL BANKING SECTOR:

ROLE ROLE ROLE

Promotion of Human resource Credit cards

20 | Internship Report The Islamia University Of Bahawalpur

F General Utility Services

u Acting as executer, trustee or attorneys for the customer.

nc Providing specialized services to customers, and

ti Issuing of travelers chafes to give credit facilities to travel.

o Collecting interest due, divided pensions and other sums

21 | Internship Report The Islamia University Of Bahawalpur

CORPORATE LEVEL STRATEGIES

BUSINESS LEVEL STRATEGIES:

DEPARTMENTAL/FUNCTIONAL LEVEL STRATEGIES:

22 | Internship Report The Islamia University Of Bahawalpur

Division Division Division

Hub Branch Hub branch

Spoke branch Spoke branch

23 | Internship Report The Islamia University Of Bahawalpur

Non Clarical Staff

BRANCH FUNCTIONAL CHART:

24 | Internship Report Area manager

Credit department (Sir Cash department (Sir

Computer department (Sir Foreign currency (Sir

Bills and remittance (Mam Finance (Mam

Legal department Audit department

25 | Internship Report The Islamia University Of Bahawalpur

His Highness Sheikh Nahayan Mabarak Al Nahayan (Chairman)

Sir Mohammed Anwar Pervez, OBE, HPk (Deputy Chairman)

Mr. Atif R. Bokhari (President & CEO)

Mr. Omar Ziad Jaafar Al Askari (Director)

Mr. Zameer Mohammed Choudrey (Director)

Mr. Seerat Asghar (Director)

26 | Internship Report The Islamia University Of Bahawalpur

Mr. Amin Uddin(Director)

Mr. Arshad Ahmad Mir (Director)