Loyola University Chicago Phonathon Caller Trainer / PLA / Phonathon Supervisor / Phonathon Manager FY13 Staff Application Please

submit a soft copy of your application to Assistant Director of Annual Giving Bob Amico at ramico@luc.edu. Type your answers directly into the document, beginning the written section of the application on page six. Name: Address: City, State, Zip: Phone: Major(s): Minor(s): Class year at Loyola: Cumulative GPA: Credit Hours planned for Summer 13, Fall 13 semesters:

Check One: ____ Commuter ____ Resident Past Phonathon Role(s): _____ PLA _____ Caller _____ Caller Trainer _____ Supervisor Shifts available to work: ____Monday ____Tuesday ___Wednesday ___Thursday ____Sunday Would you be able to work this summer: _____Yes _____No dates?: Do you have Federal Work Study? _____Yes _____No Loyola Experience: Please attach a list activities in which you have participated at Loyola along with the year(s) and any leadership role or position(s) you may have held. References: Please list two references, non familial relationships preferred. Name 1.) Relationship Day Phone If yes, what

2.) List in order of preference (numbering 1=first choice, 2=second choice, and so on.) the position(s) for which you are applying, leave blank those in which you are not interested: _____ Phonathon Supervisor _____ Caller Trainer _____ Phonathon Manager _____ Phonathon Logistics Assistant

Phonathon Job Descriptions Phonathon Student Manager: The Phonathon employs two student managers one available each night of calling. The managers are responsible for hiring, training, and overseeing the calling staff; providing leadership and creative direction to the staff team; employee documentation; supervising the distribution of incentives; conducting quality assurance measures; employee evaluations; payroll; goal setting and extended disciplinary procedures. The student managers must be extremely detail-oriented and have strong organizational, communication, critical thinking, and leadership skills. Prerequisites include a high standard of leadership and performance in all roles held at the Phonathon, and usually one year in the Phonathon Supervisor position. Phonathon Student Supervisor: The Phonathon employs six student supervisors two working each night of calling. Supervisors run nightly operations, including station set-up; tracking pledges; counseling and motivating callers; pulling statistical and comment reports; announcement postings; answering procedural questions; taking attendance; supervising the distribution of incentives; initial disciplinary procedure; monitoring calls throughout the shift and helping the Phonathon callers perform to their highest potential. Supervisors are also involved in recruiting, hiring and training new callers. Supervisors are expected to provide creative direction to the staff team as a whole, and must be detail-oriented with strong organizational, communication, and critical thinking skills. Prerequisites include a year of strong Phonathon caller performance, and usually one year of experience as a Phonathon caller. Phonathon Logistics Assistants: The Phonathon employs two logistics assistants. Phonathon logistics assistants are students who provide technical and creative support for such programs as the Senior Class Gift Program, the Loyola Annual Fund, student profiles, Phonathon activity planning and caller incentives. They also maintain information databases and manage mailings for the Phonathon. Duties also include mailings of pledges, reminders and thank you letters; clerical, organizational, and administrative office work; alumni research; communication with sponsoring organizations; event planning and organization. Phonathon assistants must be organized, strong

communicators, who are detail-oriented. Prerequisites include proficiency with office software including Word and Excel, with the ability to learn other software quickly. Phonathon Caller Trainer: The Phonathon employs numerous caller trainers. This position is held by a Phonathon caller with an outstanding level of knowledge and experience. The primary responsibility is to serve as a direct aid to the callers, both old and new. A caller trainer is expected to be attentive to the needs of the other callers in the room during any given calling shift. Caller trainers provide peer to peer counseling throughout the night; recognize outstanding calls and those which can be improved for both old and new callers; explain and demonstrate how to use the SmartCall software during Phase II training for new callers; communicate general and specific performance trends to supervisors and managers; and attend supervisor/manager meetings when requested. Prerequisites include strong performance as a Phonathon caller and a masterful knowledge of Phonathon procedures. **Qualified applicants for the Supervisor position may be automatically considered for the Caller Trainer position at the discretion of management.

Written section directions: Please type questions and responses into this Microsoft Word document. Attach your responses to this completed application form and email them as a single document to Bob Amico (ramico@luc.edu). Applicants applying for the manager position must submit a resume. Applicants applying for the supervisor and PLA positions are strongly encouraged to submit a resume. At most, you should submit two files: one resume and one application. Please be sure to read and follow all directions carefully. Answer questions thoroughly, but keep your answers concise. The most important aspect of your paper application is that you submit well-thought out answers that demonstrate critical thinking and an aptitude for leadership within the Phonathon. To that end, a final application totaling two to four pages in length is advised. Obviously, some applications will require more space because there are more questions to answer. Do not waste energy being concerned or confused about the length guideline, and instead make the best effort possible to answer every question fully and honestly, conveying your value as an applicant and your insight into the questions being asked in concise language appropriate for a business setting. Email or call Bob Amico at (773) 508-8025 if you need any clarification. All positions answer the following: ** Explain what you hope to accomplish in the position for which you have applied. Why should we hire you over our other candidates for this job? What past experiences, in any setting, would help you to succeed? ** Discuss the importance of professionalism and workplace integrity within the Phonathon office. Elaborate on how you would demonstrate both in your role as a staff member. How will you balance your role as a peer to callers and a staff member? Additionally, please answer all questions related to each of the positions for which you are applying. Please type your answers beginning on page six of this document. Phonathon Manager 1. Describe your personal management style. How does it compare to the management styles of others you have worked with in the past? Elaborate on your styles advantages. 2. How have you proven your ability to take personal initiative at the Phonathon? Discuss the value your initiative has added to the Phonathon. How can you help others to learn to take this same kind of initiative? 3. How do you deal with stress? Identify some stressful situations that managers encounter. What is your problem-solving strategy when confronted with personnel and interpersonal challenges? Technology challenges? Time management challenges? Discuss your personal ability to ensure accurate and timely project completion in light of the challenges you identified. 4. Describe a specific situation where you had to use creative problem solving to succeed at a project. How might you put those same skills to use as a student manager? 5. Being an effective manager includes balancing the responsibility of leading a team but also being a member of a team. Discuss examples of how you have

shown leadership within in a group and examples of how you have been an effective member of a group. Elaborate on how you will incorporate each role into your duties as manager as well as how it will affect your interactions with other staff members. 6. What is the difference between doing a job and developing a program? What is your personal vision for the development of the Phonathon?

Phonathon Supervisor 1. Describe your leadership style. How does it compare to the styles of others you have worked with in the past? Elaborate on your styles advantages. 2. Describe your communication style. How does this style help make you an effective team member? What does it mean to be an effective team member? 3. Describe an idea for a project you would like to implement or improve as a supervisor. What value would this project add to the Phonathon and how would you execute it? 4. Identify the key responsibilities of a supervisor. What makes a good supervisor? What responsibilities could be added to the supervisor role to make supervisors more effective? 5. What is the difference between doing a job and developing a program? What is your personal vision for the development of the Phonathon? Phonathon Logistics Assistant 1. What does a PLA do? How does this add value to the Phonathon? 2. How do you organize your time? Your work commitments? Your workspace? How have these organizational tactics proven effective? What measures do you take to ensure your organizational techniques keep improving? 3. Describe your outside commitments that you plan to be involved in other than being a member of the PLA team. How can the skills developed in other roles help enhance your work as a PLA? 4. What is the difference between doing a job and developing a program? What is your personal vision for the development of the Phonathon? Caller Trainer 1. Identify and describe five calling tips or suggestions you could offer to new callers. How would you help adapt these suggestions to different learning styles? 2. What does it mean to lead by example? Share an example of a time when you did so successfully.

** Applications are to be submitted by 5:30 p.m. on Wednesday, April 4th for candidates applying for Phonathon Manager and by 5:30 p.m. on Wednesday, April 25th for candidates applying for all other positions. Only complete applications submitted on time to Bob Amico via email at ramico@luc.edu will be accepted and considered. ** Interviews will be held on Friday, April 6th for candidates applying for Phonathon Manager and Weds, May 2nd for candidates applying for all other positions. We will make all possible arrangements to seat applicants for a conveniently timed interview, but participation in the interview process is an essential prerequisite for consideration for all positions.

Explain what you hope to accomplish in the position for which you have applied. Why should we hire you over our other candidates for this job? What past experiences, in any setting, would help you to succeed? Delete this and begin your answer here.

Discuss the importance professionalism and workplace integrity within the Phonathon office. Elaborate on how you would demonstrate both in your role as a staff member. How will you balance your role as a peer to callers and a staff member? Delete this and begin your answer here.

(Please delete this placeholder, copy, paste, and bold the relevant questions following the format provided above, and begin typing your answers in regular text below, following the format above.) Delete this and begin your answer here.