Request for Proposal (RFP)

A. One Card Solution

1. Introduction and Purpose
This Request for Proposal (RFP) is issued by Raya University to solicit proposals from
qualified vendors for the supply, installation, integration, and support of a comprehensive
"one-card solution." This solution will serve a student population of 3000-5000, along with
faculty and staff, aiming to enhance security, streamline access management, and improve
operational efficiency across campus facilities. The integrated system will encompass card
printing capabilities and turnstile-based access control, seamlessly connected with the
university's existing student management system (SMS) via card technology.

2. Solution Overview and Recommendation

The recommended approach for this one-card solution leverages card printing technology
for superior card durability and print quality, coupled with robust turnstile access control
systems. This combination ensures that the university can issue highly secure, long-lasting,
and aesthetically professional identification cards, while simultaneously implementing
efficient and controlled access points across key campus areas. The emphasis on seamless
integration with the existing Student Management System will centralize user data and
access privileges, minimizing administrative overhead and enhancing the overall user
experience. The selection of printing technology is particularly beneficial for long-term cost
predictability due to its inherent durability and favorable warranty conditions on critical
components.

3. Scope of Work
The selected vendor shall be responsible for the following:

Card Printer Solution:

o Supply of card printers meeting detailed technical specifications.

o Provision of comprehensive card design and printer management software.

 o Supply of initial and ongoing high-quality consumables (ribbons, retransfer films,
cleaning kits).

Access Control System:

o Supply of turnstiles for specified indoor and outdoor locations.

o integrate of a centralized access control software system.

Installation and Configuration:

Professional installation and configuration of all card printers, and turnstiles, at designated
university locations, ensuring optimal operation and security.

System Integration:

o Integration of the card printer software with university systems for data exchange.

o Integration of NFC card readers with access control mechanisms.

o Integration of the proposed access control software with the university's existing
Student Management System (SMS) for seamless data exchange (e.g., student
enrollment, access privileges, specific access rules).

o Ensuring NFC cards issued by the card printer are fully compatible with the turnstile
access control system.

Training:

Comprehensive training for university IT, security, and administrative staff on system
operation, maintenance, troubleshooting, and software usage for both card printing and
access control components.

Warranty and Support:

Provision of full warranty coverage and ongoing technical support, including on-site service
as required, for the entire integrated solution.
4. Technical Specification
4.1. One card system
Category Requirements Comply/not
comply
Gateway Access  The card must enable entry and exit
Control through main campus gates using RFID or
NFC-based readers.
 The system must log each access event
(timestamp, location, user ID) for audit and
security purposes.
 The card must support role-based access
(e.g., students, staff, visitors) with
predefined access zones.
Cafeteria System  The card must be used to allow or deny
meal access based on student eligibility
and daily meal limits.
 The system must validate the card in real-
time and log each meal access attempt
(approved or denied).
 The system must support integration with
the university meal plan database to
determine eligibility.

Library  The card must be integrated with LMS and

Management scannable for check-in/check-out of books
and library materials.
 The system must restrict borrowing
privileges based on overdue records or
fines.
 The card must allow access to reading
rooms and digital library services.
Identity  The card must include student name,
Verification photo, ID number, faculty, and expiry date.
 The card must be visually scannable and
verifiable by university staff.
 The system must allow instant
deactivation/reactivation in case of loss or
suspension.

4.2. Card printer

The proposed card printer solution must meet or exceed the following technical specifications
and features
Category Feature/Specification Comply/Not
Comply
Printing It must support color sublimation and
Technology monochrome thermal transfer printing.
Printing It should support rewritable card printing
Technology capability.
Print Mode It must support single or double-sided printing
(double-sided as an option).
Print Resolution It must support a minimum print resolution of
300x300 dpi and up to 300x1200 dpi for
monochrome printing.
Print Optimization It should support print optimization via color
profile adjustment.
Print Speed It must support printing up to 280 cards per hour
(single-sided, color) and 170 cards per hour
(double-sided, color).
Lamination It should support an optional lamination module
Module for single or double-sided lamination, including
varnish and hologram.
Feeder Capacity It must support a card feeder with a capacity of at
least 100 cards (0.76 mm – 30 mil); it should
support 200 cards as an option.
Hopper Capacity It must support a card hopper with a capacity of at
least 100 cards (0.76 mm – 30 mil).
Rear Hopper It should support a rear hopper with a capacity of
Capacity 50 cards (0.76 mm – 30 mil).
Supported Card It must support PVC, composite PVC, PET, ABS, and
Types rewritable cards.
Connectivity It must support USB and Ethernet connectivity; it
should support optional wireless connectivity
(802.11b/g).
User Interface It must support an LED panel; it should support an
optional LCD touch screen with QR code display.
Security Features It must support data deletion and scrambling
features for printed data security.
Security Features It should support mechanical locking by key and
Kensington® security lock or equivalent.
Encoding Options It must support magnetic stripe encoding (ISO
7811), and contact/contactless smartcard
encoding, with dual encoding as an option.
Software It must support compatibility with badge/card
Compatibility design software for Windows and Mac, and provide
drivers for Linux and Android printing.
Consumables It must support automatic recognition and setup of
consumables, and offer high-capacity ribbons and
cleaning kits.
Ribbon Capacity It must support ribbon capacities of at least: 300
prints/roll (YMCKO), 200 prints/roll (YMCKOK),
250 prints/roll (YMCKOO), and 2000 prints/roll
(black mono).
Warranty It must provide a minimum 3-year warranty, with
an option for extended warranty.
Additional It should support print head protection, compact
Features design, and optional integrated scanner.
Card Durability It should support double layer overlay, UV effect,
and lamination for enhanced security and
 durability (optional).
Card Management It must support edge-to-edge printing, single or
double-sided, with high-capacity feeder and
hopper.
Robustness It should support print head protection during
maintenance or ribbon changes.
Environmental It should support environmentally friendly
consumable options (e.g., cassette-free ribbons).

4.3. Turnstile
(Quantity outdoor 2, indoor 4)

Specification Category Requirement Description Comply/

not comply
Type The turnstile must be a tripod turnstile suitable for
pedestrian access control at university gateways,
cafeteria, and library entrances.
Passage Control The turnstile must allow only one person to pass
at a time and must fulfill anti-trailing security
standards.
Directionality The turnstile must support both single-directional
and bi-directional operation to fulfill flexible
campus flow needs.
Access Control The turnstile must support integration with card
Integration reader access control systems and must fulfill
compatibility with the university’s existing
student management system for real-time
authorization and monitoring.
Material & Durability The turnstile must be constructed from 304
stainless steel and must fulfill durability and
 aesthetic requirements for high-traffic university
areas.
Passage Width The passage width must fulfill a minimum of
550mm to ensure comfortable and safe passage
for students and staff.
LED Indicators The turnstile must have clear LED indicators to
fulfill status display for power, valid access, and
invalid access.
Emergency Function The turnstile must fulfill automatic arm drop in
case of fire alarm or emergency to ensure safety
and compliance.
Counting Function The turnstile must fulfill accurate entry/exit
counting for campus usage analytics and
reporting.
Indoor/Outdoor Support The turnstile must fulfill requirements for both
indoor and outdoor installation to support
campus-wide deployment.
Customization The turnstile must fulfill the option for
appearance and dimension customization to
match the university’s environment.
Installation & The turnstile must fulfill requirements for easy
Maintenance installation and maintenance to minimize
operational disruption.
Unified One-Card The proposed solution must seamlessly integrate
System with the university's existing one-card ecosystem,
ensuring cards issued by the university's card
printer solution are fully compatible with the
turnstile access control system

4.4. NFC Card (Quantity 3000)

 Comply/
Specification Details
not comply
Standard Compliance ISO/IEC 14443 Type A
Chip Manufacturer NXP Semiconductors
Memory Size 1 KB (1024 bytes)
Memory Structure 16 sectors × 4 blocks (each block = 16 bytes)
Total Data Blocks 64 blocks
Block Size 16 bytes
UID (Unique ID) 4 bytes (some variants available with 7 bytes)
Operating Frequency 13.56 MHz
Data Transfer Rate 106 kbps (read/write)
Communication Up to 10 cm (depending on reader and
Distance environment)
Read/Write permissions controlled by access
Access Control
bits in sector trailer
PVC, PET, or composite (ISO/IEC 7810 ID-1
Card Material
format)

B. Smart Classroom
Objective

To procure and implement a comprehensive Smart Classroom Solution that enhances the
teaching and learning experience through modern, interactive, and technology-driven tools.
The solution should support both in-person and hybrid learning environments.

Scope

The scope of work includes the supply, installation, configuration, and commissioning of all
required hardware and software components. It also encompasses user training (for
teachers and administrators), documentation, and comprehensive post-sales technical
support and maintenance services.
2. Technical Requirements
2.1 Interactive Display / Smart Board
Feature Specifications Bidder's Compliance
Response
Display Type Touch-enabled Interactive Flat Panel
(IFP)
Screen Size 86 inches
Resolution 4K UHD (3840 × 2160)
Touch 40-point multi-touch, 20-point
Capability writing capability, 1.5mm minimal
touch object size, palm rejection
Operating Embedded Android 13 (16G+256G) /
System Windows 10
Google It must be Google EDLA Certified
Certification
Connectivity  HDMI In (2.0 x3)
 USB (3.0 x2 front, 2.0 x1, 3.0 x2),
 VGA x1
 LAN (RJ45 x1)
 Wi-Fi (IEEE 802.11
a/b/g/n/ac/ax, 2.4G/5G Dual-
band, WiFi6), Bluetooth 5.2
 Type-C (x3, with video, audio,
touch, and charging up to 100W)
Built-in Camera 48MP AI Camera with Auto Framing
& Voice Tracking, 120° view angle
Built-in 8-microphone array (0-10m pickup)
Microphone
Built-in Four 16W speakers (80W output)
Speakers
Accessories 2 Colorless Writing Pens, Wall
Mounting Brackets (built-in), Power
Cord, HDMI Cable, USB Cable, Remote
Controller
Pre-installed  IQClass One whiteboard software,
Software JoinMemos collaboration meeting
software,
 EShare Pro (screensharing),
 MDM (device management),
  IQView (document camera
software)
Core Octa-core 4*A76+4*A55 processor,
Performance 2.4GHz speed, 16GB RAM, 256GB
ROM
Security NFC Binding with Google Account,
robust security features for data
protection

2.2 Audio-Visual System

2.2.1 Lecture Capture System
Feature Specifications Bidder's Response Compliance

Video Station Integrated 15.6-inch high-

Display definition touch screen
Recording 4K UHD
Resolution
Storage 1TB
Video Access  RTSP
Methods  ONVIF
 HDMI
 USB Inputs
Interactive Video  Built-in capability with
Conferencing third-party software
(Zoom, Teams)
 up to 10 parties without
external MCU servers
Live Broadcasting Scheduled recording/live
broadcasting via RTMP and
HLS protocols
Camera 4K EPTZ Camera (Single-Cable
PoE Power, 4K UHD, Smart
Teaching Tracking)
Microphones Ceiling Microphone (8 meters
pickup radius, AEC, AGC, ANS
support, 4 cascade mics
support)
Audio Processing Built-in audio processor with
sound feedback cancellation,
echo cancellation, automatic
mixing, noise suppression,
audio matrix
Network Built-in 5-port gigabit switch
Connectivity (including 3 POE ports)
System Stability ARM quad-core processor for
24/7 continuous operation
UVC Output Built-in UVC output
supporting UVC/UAC protocol
for driver-free video/audio to
conferencing software

2.2.2 Wireless Presentation System

Feature Specifications Bidder's Response Compliance

System Type 4K Wireless Presentation

Solution
BYOM/BYOD Must support for Bring Your
Support Own Meeting and Bring Your
Own Device
Screen Sharing  Flexible screen sharing for
laptops (software client or
physical button),
 smartphones/tablets
(mobile app or
AirPlay/Google Cast)
Display Plug-and-play with any
Compatibility display featuring HDMI input
System Windows, macOS, Chrome OS,
Compatibility Linux (Ubuntu), Android, iOS
8.0 and above
UC Integration Compatible with USB-
interfaced AV equipment
(cameras, soundbars,
speakerphones, AEC
solutions)
Remote Must Allow participants to
Collaboration share/view content
irrespective of their network
segment
Two-way Control Must support Two-way Screen
Share & Control functionality
Screen Mirroring 4K UHD screen mirroring
Wireless 2.4 GHz & 5 GHz (dual-band
Transmission Wi-Fi)
Multi-screen  Must supports Up to 4
Support simultaneous display
windows,
  supports over 32 users,
 max 8 physical buttons
connected
Security AES security encryption,
WPA2-PSK authentication
Advanced Display It must support Extended
Features screen for selective content
sharing and Freeze screen for
pausing shared content
Guest Access No network or software
installation required for
guests using the IQShare
Button
Receiver HDMI OUT 1.4 x 1, USB 2.0 x
Interfaces 2, RJ45 (100M) x 1, Audio
(3.5mm) x 1, DC Power Jack x
11
Receiver Quad-core Cortex-A53 (1.8
CPU/RAM/ROM GHz), 2 GB RAM, 8 GB ROM
Presentation HDMI (H5) 4K@30FPS
Buttons output, USB 2.0, and BYOM
must support

2.3 Classroom Management Software

Feature Specifications Bidder's Compliance
Response
Teacher Interface It must include a centralized
control and management interface,
accessible via the Networked
Digital Podium's Touch Panel; it
should provide a dashboard for
content control, interaction, and
monitoring.
Student Device It must support compatibility with
Support Windows, Android, and iOS devices
for screen sharing and
collaboration tools.
Collaboration Tools It should include digital
whiteboard functionality,
annotation tools, and screen
sharing capabilities. It must
support real-time co-authoring for
documents, spreadsheets, and
presentations.
Remote Access It must support hybrid/remote
teaching with live streaming
capabilities and AV broadcasting.
Device Management It should include mobile device
management functionality for
interactive displays and provide
centralized remote control and
management via the Networked
Digital Podium.
Automation It must support automation
schedules for device power on/off.

2.4 Networked Digital Podium

Feature Specifications Bidder's Comply/Not

Response Comply

Core Functionality

All-in-one integration It must enhance lecturing

for lecturing environments through powerful
environments all-in-one integration and network-
based remote control and
management.

Seamless device It must deliver seamless and

control and operation streamlined device control and
operation during lectures.

Enhanced It should enable lecturers to

engagement and enhance engagement and
interaction interaction with students.

Key Features

Centralized device It must provide centralized control

control over multiple multimedia devices
 from a single point.

Effortless AV content It should include an AV matrix

switching switch for effortless AV content
switching and seamless touch-
following to the main display,
supporting timely annotation.

Campus-wide AV It must support reliable and

broadcasting and live automatic campus-wide AV
streaming broadcasting and live streaming for
announcements, notifications,
lectures, and events

Easy device It should allow for easy integration

integration and with various types of multimedia
upgrade devices, enabling continuous
classroom hardware upgrades or
expansions.

Hybrid learning It must facilitate hybrid learning

facilitation across campus and beyond via live
streaming of lectures to classrooms
and remote students.

Maximized efficiency It should support automation

schedules for devices to power on
or off at predefined times,
contributing to energy savings and
reduced workload.

Components & Interfaces

Podium

Podium Body  Dimensions (closed:

870x609x1212mm, fully
extended:
2162x609x1212mm),
 Net Weight: 90 kg, Gross
Weight: 131 kg,
 Materials: Reinforced steel
plate with powder-coated anti-
rust paint.
Integrated Wireless It must include two high-quality
Microphones wireless microphones with a
receiver built into the Networked
Media Processor.

Protective Sliding It should include a protective

Cover Panel storage cover (870x600x18mm)
supporting up to 30kg.

Wireless Keyboard It must include a wireless keyboard

and Mouse and mouse combo.

Keyboard Tray It should include a space-efficient

keyboard tray (507x180mm).

Secure Front Drawer It must include a secure storage

compartment with a combination
lock and key (480x220x100mm).

Equipment It should provide a spacious

Rack/Shelf storage area for equipment
(500x490x590mm).

Foldable Stand It must include a versatile foldable

stand (575x545mm) with a 15kg
capacity.

Tabletop podium

Interactive Pen It must include a central

Display touchscreen (21.5-inch TFT-LCD,
250 cd/m² resolution, 1000:1
contrast, 6H tempered glass, 178°
view angle) supporting finger
touch and active pen input (10
points touch, <15ms response
time).

Wireless Charging It should include an integrated

Pad 15W wireless charging pad for
smartphones.

Cabinet Antenna It must include a 5-in-1 antenna

unit for Wi-Fi and UHF
 communications.

Central Touch Panel It must include a central control

interface for managing classroom
devices and settings.

Motorized Display It should include motorized

Height Adjustment up/down buttons for adjusting
display height with status
indicators.

Gooseneck It must include a high-quality

Microphone gooseneck microphone (Super
cardioid Polar Pattern, 70-20KHz
Frequency Response, -45dB
sensitivity).

Networked Media Processor (NMP)

Ethernet Ports It must include multiple RJ45

Ethernet ports 4x 100Mbps, non-
PoE for network connectivity and
switch functionality.

HDMI Matrix It must include an HDMI Matrix

3x2 for video switching.

Wireless Antenna It should include 2.4G Wi-Fi

Interfaces antenna interfaces and a UHF
Wireless Microphone Antenna
Interface.

Power Outputs It must provide power output for

connected devices like projectors,
TVs, and interactive flat panels.

Motorized Screen It should offer control functions

Control (up, pause, down) for motorized
screens and curtains.

RS232 Control It must include RS232 ports for

connecting to and controlling
devices like PTZ cameras and
interactive flat panels.
IR Control It should include IR learner and
emitter ports for infrared remote-
control functionality.

USB Ports It must include USB ports for card

readers and touch signals (e.g., 1
IN, 2 OUT for touch-following).

Microphone It should include wired

Inputs/Outputs microphone input (6.35mm),
mixed microphone output, and
audio line-in/out interfaces.

External Speaker It must include an integrated

Output power amplifier (e.g., 2*40W+40W
output) for passive speakers.

Built-in OPS Control It should include a control interface

for monitoring and controlling an
OPS within the podium,
synchronized with power
management.

External Control Port It must include an external port for

lighting control and other devices.

Power Supply It must support a wide voltage

range (110-240V AC).

Networked AV Decoder

Decoder It must support RTMP decoding

protocol (1080p@30fps , up to
4K@30fps) for playing networked
media content from a streaming
service system.

Live AV Streaming It must support RTMP streaming

protocol (1080p@30fps
recommended, up to 4K@30fps)
from various sources like IP
cameras, smartphones, and PCs.

Design It should have a standard 1U rack-

 mount design.

Processor and OS It must feature an industrial-grade,

high-speed 32-bit CPU with an
embedded operating system.

Push Notification It should support displaying

messages, alerts, and
announcements on classroom
displays.

Integrated Touch Panel

CPU It must feature a Quad-core, Main

frequency 1.6GHz

RAM/ROM It should include 2GB RAM and

16GB ROM.

Operating System It must run on Android 10.

Screen It should have a 10-inch IPS screen

(1280*800 resolution) with
capacitive 10-point touch and
optical bonding.

I/O Ports It must include RJ45 (PoE

supported), USB2.0, Type-C OTG,
Audio (3.5mm), and DC (12V)
ports.

Built-in PC

Processor It must include an Intel® Core™ i5

(12th Generation) processor.

RAM It should include 16GB RAM

(expandable up to 32GB).

Storage It must include 1TB SSD storage.

Graphics It should feature CPU Integrated

Graphics.

Network It must include a 10/100/1000M

Connectivity RJ45 LAN port and IEEE 802.11
 a/g/n/ac Wi-Fi.

USB Ports It should include multiple USB 3.0

and USB 2.0 ports.

Audio Ports It must include LINE-OUT & MIC-IN

audio ports.

Full Gigabit Switch

RJ45 Ports It must include 8x 10/100/1000M

self-adaptive Ethernet ports.

Switching Capacity It should have a switching capacity

of 16Gbps.

MAC Address Table It must support a 4K MAC Address

Depth Table Depth.

Microphone
Handheld  Type: Dynamic, Cardioid/Omni
Microphone pattern
 Frequency Response: 70 Hz –
15 kHz
 Connector: XLR
Lapel Microphone  Type: Condenser,
Omni/Cardioid pattern
 Frequency Response: 50/70 Hz
– 14/16 kHz
 Max SPL: 130 dB SPL
 Connector: XLR or 3.5 mm
Gooseneck  Type: Condenser, Cardioid
Microphone pattern
 Frequency Response: 50 Hz –
17/20 kHz
 Max SPL: 110–130 dB SPL
 Connector: XLR
Integration Capabilities

Integration with in- It must be capable of integrating

room multimedia with in-room multimedia devices
devices via universal AV ports, LAN switch,
AV matrix switch, wireless mic
system, AV decoder, power relay,
serial control module, digital
amplifier, and electrical lock
 module for centralized and remote-
control management.

Connectivity to It should support connectivity to

external devices external devices such as Lecture
Capture Systems (HDMI),
Interactive Displays, projectors,
video walls, speakers, visualizers,
motorized screens, lights, and air-
conditioners (via RS232, IR).

Applicable scenarios It must be applicable in

auditoriums, seminar halls, and
classrooms for AV content sharing,
one-touch device control, and
hybrid learning.

Accessories

Lite Media Server  Processor Intel Core i5 4200M

2.5GHz
 RAM: 4GB DDR3
 Storage:256GB SSD
 Network Card :1 × RJ45 LAN
10/100/1000M
 Wi-Fi: IEEE 802.11 a/g/n/ac

2.4 Network & Infrastructure

Feature Specifications Bidder's Compliance

Response
Wireless Access It must support dual-band Wi-Fi
Points (e.g., Wi-Fi 6 compatible) and
should include high user capacity
to accommodate multiple devices
simultaneously.
Network The solution should include robust
Connectivity network switching capabilities,
such as a full gigabit switch, to
ensure high-speed data transfer
and efficient network management.
 Power Backup It should include UPS backup for a
minimum of 15-30 minutes to
ensure continuous operation
during power interruptions.
Cable Management It must include concealed wiring
using conduits for a clean and safe
installation.
Media Server It must support the integration of a
media server for campus-wide AV
broadcasting and live streaming
capabilities.

3. Training & Support

3.1 Training & Support Plan Overview

The bidder must provide a comprehensive and collaborative training and

support plan that ensures all users and staff are proficient with the new
system and have access to continuous, responsive assistance. The plan
should facilitate effective knowledge transfer and foster a strong working
relationship with the client’s team.

3.1.1 Training Program Requirements

The training program must be designed to empower all relevant personnel with the
knowledge and skills necessary for effective system use, management, and support. The
bidder is expected to work closely with the client to customize training content and
delivery according to organizational needs.

Target Audiences:

 End-Users: Individuals performing daily operational tasks using the system.

 Administrators/Technical Staff: Personnel responsible for system setup,

configuration, maintenance, and troubleshooting.

 Supervisors/Managers: Personnel requiring an overview of system capabilities,

reporting, and workflow impact.

Training Objectives:

 Enable end-users to confidently perform their tasks with minimal supervision.

 Ensure technical staff can independently manage, maintain, and troubleshoot the
system.

 Foster understanding of how the system supports organizational goals and workflows.

 Promote self-sufficiency and reduce dependency on external support for minor issues.

Training Delivery Methods:

 Instructor-Led Workshops: Interactive, on-site or virtual sessions with hands-on

exercises.

 Comprehensive User Manuals & Guides: Customized reference materials reflecting

client-specific configurations.

 Train-the-Trainer Sessions: Preparing client internal trainers to sustain knowledge

transfer.

Training Schedule & Duration:

 The bidder must collaborate with the client to develop a tailored training schedule
that accommodates operational constraints and user availability.
  Training may be delivered in phases aligned with system rollout stages.

3.1.2 Ongoing Support Structure Requirements

The bidder must establish a proactive and accessible support framework that ensures
continuous assistance, system stability, and a collaborative partnership with the client.

Support Channels:

 On-site Support: Available for critical hardware issues or complex problems requiring
physical presence.

 Remote Support: Secure remote access for software troubleshooting and

configuration adjustments.

Support Services:

 Technical Assistance: Responsive guidance tailored to client-specific configurations

and workflows.

 Bug Fixes & Patches: Timely resolution of software defects and security issues.

 Updates & Upgrades: Scheduled deployment of enhancements, with client

consultation.

 Performance Monitoring: Collaborative monitoring to ensure system reliability and

proactive issue detection.

 Data Backup & Recovery: Defined procedures for regular backups and restoration
aligned with client policies.

 Consultation & Advisory: Ongoing expert advice to optimize system use and plan
future enhancements.

Service Level Agreements (SLAs):

 The bidder must define clear response and resolution times for various issue
severities, aligned with client operational needs.
  Support availability hours must be specified, with options for extended coverage if
required.

Warranty & Post-Implementation Support:

 Initial Warranty: Coverage for hardware and software defects for a defined period
post-implementation.

 Maintenance Contracts: Options for continued support, including updates,

maintenance, and priority assistance beyond the warranty.