Competency Framework for Aston and Jessie’s Company
Competency 1 Brief overview description
Adaptability and Adaptability and Flexibility refers to ability to make adjustments
Flexibility effectively in a changing work environment, navigate tasks and
responsibilities effectively and manage people efficiently. It is the
capability to make the necessary adjustments, set priorities, and
ensure productivity and boosting of morale. This competency
makes employees gain the capacity and thrive in a changing
environment (Competency frameworks and Canada’s essential
skills, n.d).
Level 3 This can be termed as advanced level which involves proactively
envisioning changes and lead team initiatives that enables
adaptability to innovative strategies, processes and behavioural
patterns. This involves also seeing opportunities, embrace change,
anticipate disruptions, come up with contingency plans and serve as
a role model to encourage others to enable productivity
(Competency frameworks and Canada’s essential skills, n.d).
Level 2 This is an intermediate level that requires adjustments to diverse
situations or challenges with little or no supervision. This means
that there must be a demonstration of openness to new development
as well as provide supports to others to enable them to easily adjust
to a new work conditions and tasks. In addition, there should be
adjustment to the workflows to adapt to novel priorities, seek
feedback as a response strategies to address issues and recover
from small issues independently (Competency frameworks and
Canada’s essential skills, n.d).
Level 1 This is a basic level that creates a room for positive responses to
changes to in responsibilities, tasks and priorities. This requires
proper guidance to make adjustments to depict the willingness to be
flexible and learn. Protocols must be put in place to be followed to
make proper adjustment to changes, which requires the provision of
a support system for effective management of unexpected events
and use the basic coping mechanism under supervision
(Competency frameworks and Canada’s essential skills, n.d).
Competency 2 Brief overview description
Collaboration and Team This competency is based on the capability to share ideas with
work others clearly, build mutual agreement and facilitate inclusivity in
dialoguing across various teams.
Level 3 This is the advanced level that ensures the alignment with
stakeholder interests and the execution of cross-functional
programs to resolve conflicts through distinctive mediation
processes as well as the strategic set-up of team-building customs
(Competency frameworks and Canada’s essential skills, n.d).
This means that there must be effective and cooperation when
working with others to attain a specified common goals. This
competency lays emphasis on the essence of cultivating meaningful
relationship, disseminating information to enhance knowledge and
providing the need support to enhance the team’s productivity.
Level 2 This intermediate level involves the articulation of complex ideas
to diverse audiences and actively demand contribution from the
reserved members in the team. This requires the adaptation to a
communication style that suitable to the cultural system. At this
level, there must be active participation in team-building activities,
open communication practices and sharing of information and
acceptance of different perspectives. This enables the contribution
to derive solutions to problems and better decision-making tactics
(Competency frameworks and Canada’s essential skills, n.d).
Level 1 This is a basic level that ensuring the sharing of updates during
team meetings and listen actively without any interruptions or
assumptions or struggling with non-verbal cues during the sessions.
Additionally, this aspect involves accepting collaboration with
teammates as well as understanding the essence of cooperation
when working in a team with proper guidance for full engagement
(Competency frameworks and Canada’s essential skills, n.d).
Competency 3 Brief overview description
Customer Focus This competency prioritizes the customer satisfaction or satisfying
the needs of the customers- the internal and external audience. This
is to ensure that the organization delivers exceptional services,
value and enables a positive interaction with the clientele.
Level 3 The advanced level build up strategies or programs that improve
customer satisfaction and plan on enhancing customers future
needs. The idea is to act as a reliable advisor and establish long-
term interaction with the customers or audience (Competency
frameworks and Canada’s essential skills, n.d).
Level 2 The intermediate level ensure that customers or audience feedbacks
are attended to and addresses any arising matters promptly and
efficiently. The customer enquiries are properly addressed to ensure
long-term satisfaction. The feedback is to ensure that services
rendered are improved as well as the maintenance of continuous
communication and interaction (Competency frameworks and
Canada’s essential skills, n.d).
Level 1 This basic level involves providing the necessary responses to
customer feedback or requests. This is aid the proper
comprehension of the significance of customer satisfaction through
the implementation of instituted processes that meet the needs and
demands of the customers (Competency frameworks and Canada’s
essential skills, n.d).
References
Competency frameworks and Canada’s essential skills - future Skills Centre • Centre des
Compétences Futures. (n.d.-b). [Link]
canadas-essential-skills/
