Tool Kit

Maximizing Your Return on People

Laurie Bassi
Daniel McMurrer

C--4.indd 2

2007/5/28 2:18:08 PM

20043

HCM

human capital

management, HCM

How's Your Return on People?

HCM

HCM

HCM

HCM

HCM

HCM

HCM

HCM

HCM

HCM

H C M

HCM

42

HCM

HCM

June 2007

C--4.indd 3

2007/5/28 2:18:09 PM

 Tool Kit

1 23
HCMHCM23
HCM

HCM

variation

HCM

HCM

HCM

HCM

C--4.indd 4

2007/5/28 2:18:09 PM

 Tool Kit

HCM

HCM

American Standard

HCM

Companies

HCM

HCM

HCM

HCM

HCM

50

HCM

50

HCM

60130

HCM

50

HCM

5044

HCM

1030

HCM

HCM

HCM

HCM

June 2007

C--4.indd 5

2007/5/28 2:18:10 PM

 Tool Kit

HCM

Sales
income percentage change
20032005*
20032005*

120
120

OFFICES WITH
ABOVE-MEDIAN

HCM MATURITY

SCORE

IMPROVEMENTS

100
100

80
80

60
60

BCSD, Beaufort County

40
40

OFFICES WITH

BELOW-MEDIAN

HCM MATURITY

SCORE

IMPROVEMENTS

School District

1,500
1,200

20
20

00

Leadership

Practices

*20031200512

Workforce
Learning

Optimization Capacity

HCM Drivers

Employee
Knowledge

Engagement Accessibility

* Mean 3-year compounded annual growth rate (%) in segment income,

by sales office, January 2003 to December 2005.

Mean accident rate

2.5
2.5

2.0
2.0

PLANTS WITH

ABOVE-MEDIAN

HCM MATURITY

SCORES

1.5
1.5

1.0
1.0

C--4.indd 6

PLANTS WITH

BELOW-MEDIAN

HCM MATURITY

SCORES

0.5
0.5

0.0
0

Leadership

Practices

Employee
Knowledge
Engagement Accessibility

Workforce
Learning

Optimization
Capacity

HCM Drivers

2007/5/28 2:18:11 PM

 Tool Kit

HCM
2002
HCM

1100

6
5

4
2

Average Change

in Mean Math Score

0

Relative to the

BCSD Mean
-2

HCM

-4

-6

-20

-10

10

20

Overall HCM Maturity Score

Relative to the BCSD Mean

HCM

20052006
Northwest Evaluation Associations
Measures of Academic Progress

PACT, Palmetto
Achievement Challenge Tests

HCM

Exhibit 5

6
11

1100
11

30
20
10

Total Stock Return

(%),

Subsequent Year,

0
Relative to Other

Financial Institutions

-10
-20

HCM
HCM

June 2007

C--4.indd 7

-30
-20

-10

10

20

HCM Maturity Score Relative to

Other
Financial Institutions

Exhibit 6

2007/5/28 2:18:12 PM

 Tool Kit

7
1512
34, 5

15

0.8

C--4.indd 8

2007/5/28 2:18:12 PM

 Tool Kit

15

0.8

0.8

0.8

June 2007

C--4.indd 9

01

23

90100

8089

7079

69

2007/5/28 2:18:13 PM

 Tool Kit

HCM

HCM

6HCM

HCM

HCM

HCM

HCM

HCM

HCM

HCM

HCM

HCM

HCM

HCM

HCM

HCM

HCM

2004

2 HCM

11HCM

HCM

10

C--4.indd 10

2007/5/28 2:18:13 PM

 Tool Kit

HCM

HCM

HCM

HCM

90100

HCM

HCM

HCM

HCM

Maximizing Your

Return on People, HBR , March

2007

June 2007

C--4.indd 11

lbassi@mcbassi.com
McBassi & Company

Georgetown University

dmcmurrer@mcbassi.com

11

2007/5/28 2:18:14 PM