3.1.1. iu tra ngi lao ng 3.1.1.1.

Mc ch v i tng iu tra Mc ch iu tra: iu tra v quan im, mc tha mn v tm t nguyn vng ca ngi lao ng i vi cc chnh sch to ng lc lao ng ti khch sn Tre Xanh. i tng: Ton th ngi lao ng ti khch sn Tre Xanh. 3.1.1.2. Ni dung iu tra Cc c im v nhn khu hc ca ngi lao ng o tui o Gii tnh o Trnh chuyn mn nghip v o Thm nin cng tc Tm hiu nhu cu ca ngi lao ng Mc tha mn vi cng vic v cc chnh sch lng, thng v phc li ca khch sn i vi ngi lao ng. o iu kin lm vic (v mi trng lm vic, sc khe v an ton lao ng) o Mc tha mn vi chnh sch lng, thng, phc li v cc chnh sch nhn s ca cng ty. o Cc chnh sch h tr ngi lao ng. thc gn kt ca ngi lao ng vi khch sn o Mc trung thnh vi khch sn 3.1.1.3. Phng php iu tra v x l kt qu iu tra Phng php iu tra: s dng bn cu hi iu tra phng vn v thu thp d liu i vi ton t ngi lao ng ti khch sn Tre Xanh. X l kt qu iu tra: s dng phn mm SPSS Statistical Package for Social Sciences phn tch d liu. 3.1.1.4. Bn cu hi iu tra Bn cu hi s dng iu tra d kin s dnh phng vn 29 nhn vin lm vic ti cc b phn ca khch sn. Bao gm:

Qun l snh: 1 ngi. B phn l tn: 6 nhn vin. B phn bung: 11 nhn vin. B phn k thut: 5 nhn vin. B phn bo v v mang vc hnh l: 6 nhn vin.

S lng bn cu hi pht ra l 29 bn v thu v 29 bn. Ni dung bn cu hi (ph lc nh km) 3.1.1.5. Kt qu iu tra a. V c im nhn khu hc ca ngi lao ng ( c trnh by chng 2) b. Nhu cu ca ngi lao ng T l ngi lm thm cc cng vic ngoi chim trn 50 %. Nh vy, iu ny t ra mt vn ti sao ngi lao ng li lm thm cng vic khc. Do thu nhp thp? cng vic nhm chn??????thch thc i vi ban lnh o v thu nhp ca ngi lao ng.

Mong i ca ngi lao ng i vi khch sn c biu hin nh sau

Phn ln ngi lao ng c mong mun h s c thu nhp cao hn t khch sn. Nh trnh by chng 2, hin ti mc lng trung bnh ca ngi lao ng ti khch sn ang t 2.900.000/ ngi/ thng. y l mt con s khng nh nhng cng khng cao so vi mt bng gi c hin nay. Trong khi mc lng trung bnh ny c tnh bao gm c lng ca gim c v qun l, nh vy trn thc t mc lng ca ngi lao ng c th thp hn so vi mc ny.

S lao ng ngn hn trong khch sn chim trn 30% lao ng ca khch sn

Thoi gian lam viec tai khach san * Mong doi tu khach san Crosstabulation Mong doi tu khach san Co hoi thang Cong viec on Dieu kien lam Thu nhap cao Thoi gian lam viec tai Duoi 3 nam khach san Tu 3 - 5 nam Tu 5 - 10 nam Tu 10 - 15 nam Tren 15 nam Total 4 2 1 4 2 13 tien 3 1 3 1 1 9 dinh 3 2 1 0 0 6 viec thoai mai 0 0 0 0 1 1 Total 10 4 6 5 4 29

Nhn vo kt qu iu tra thu thp c c th thy mi quan h gia thi gian lm vic ti khch sn v mong mun ca ngi lao ng i vi khch sn. Hu nh ch c nhng lao ng mi lm vic trong khch sn c khong thi gian ngn l hi vng c cng vic n nh. Cn phn ln ngi lao ng c mong mun c thu nhp cao hn v c c hi thng tin trong cng ty. Trong phiu iu tra c a ra mt mong mun v danh vng, a v nhng dng nh iu ny l khng cn thit i vi ngi lao ng. Nh vy c th thy, nhu cu ca ngi lao ng ti

khch sn kh l khc nhau. Nhng nhng yu cu ny thc ra khng h kh thc hin.

Mong doi tu khach san Count Thu nhap cao Lam them cong viec khac Co Khong Total 8 5 13 Co hoi thang tien 5 4 9 Cong viec on Dieu kien lam dinh 3 3 6 viec thoai mai 0 1 1 Total 16 13 29

c. Mc tha mn vi cc chnh sch ca cng ty nh gi mc tha mn ca ngi lao ng. Em dng phng php tnh im trung bnh trong SPSS. Vic tnh im trung bnh ny s a ra cc gi tr trung bnh. Vic tnh cc gi tr trung bnh ny da trn V ngha ca cc gi tr ny nh sau: 1.00 - 1.80 Rt khng ng /Rt khng hi lng/Rt khng quan trng 1.81 - 2.60 2.61 - 3.40 3.41 - 4.20 4.21 - 5.00 Khng ng /Khng hi lng/ Khng quan trng Khng kin/trung bnh ng / Hi lng/ Quan trng Rt ng / Rt hi lng/ Rt quan trng

V mc hi lng vi cng vic Descriptive Statistics Std. N Minimum Maximum Mean Deviation

Khoi luong cong viec chap nhan duoc

29

3,34

1,010

Cong viec phu hop voi kha nang Cong viec dang lam co nhieu thu thach thu vi Hai long voi cong viec hien tai Valid N (listwise) Bng trn l nh gi v mc hi lng - V lng bng, phc li

29 29 29 29

2 1 2

5 5 5

4,17 3,69 ,967 3,55 ,985

1,002

Descriptive Statistics Std. N Minimum Maximum Mean Deviation Duoc tra luong xung dang Co the song hoan toan dua vao thu nhap Hai long voi che do luong thuong cua khach san Muc luong cong bang voi cac dong nghiep Cac khoan phuc loi phu hop Valid N (listwise) V mi trng v quy trnh lm vic Descriptive Statistics Std. N Minimum Maximum Mean Deviation Chu dong trong cong viec Co dieu kien tham gia y kien tai cho lam viec Cap tren tin tuong Muc tieu lam viec ro rang Biet ro trach nhiem va quyen han Nguyen tac thoi gian lam viec phu hop Duoc doi xu cong bang Cong ty luon khuyen khich nhan vien tham gia y kien 29 29 29 29 29 29 29 29 2 2 3 3 4 2 2 1 5 5 5 5 5 4 5 5 3,90 ,939 3,86 ,743 3,97 ,731 4,38 ,561 4,83 ,384 3,34 ,769 3,66 ,814 2,93 1,132 29 29 29 29 29 29 1 1 1 1 1 5 5 4 5 4 2,90 2,79 2,34 ,814 3,28 2,48 1,032 1,022 1,047 1,082

Che do nghi ngoi va lam viec giua ca tot Valid N (listwise) V cch nh gi hiu qu cng vic

29 29

2,52 ,738

Descriptive Statistics Std. N Minimum Maximum Mean Deviation Danh gia thanh tich la cong bang va cong khai Chi tieu danh gia phu hop Danh gia chinh xac Su phan hoi giup cai thien cong viec Danh gia cho nguoi lao dong tinh than lam viec co trach nhiem Valid N (listwise) 29 29 29 29 29 29 2 1 1 2 2 5 5 5 5 5 3,38 ,775 3,55 1,055 3,07 1,100 3,79 ,819 4,03 ,823

V o to v pht trin Descriptive Statistics Std. N Minimum Maximum Mean Deviation

Co co hoi dao tao ve chuyen mon va tham gia cac khoa huan luyen Duoc cung cap day du tai lieu va chuong trinh huan luyen ki nang lam viec Co hoi duoc cap tren de bat Co hoi chuan bi cho su thang tien Lac quan ve tiem nang va thanh cong trong tuong lai Valid N (listwise) -

29 29 29 29 29 29

1 1 1 1 2

4 5 5 5 5

2,48 ,911 3,07 2,62 2,52 3,24 ,951 1,132 1,265 1,056

V quan h vi ng nghip v cp trn

Descriptive Statistics Std. N Minimum Maximum Mean Deviation Cap tren thuong xuyen trao doi voi nhan vien Cap tren luon quan tam den quyen loi va cuoc song nhan vien Cap tren lang nghe y kien v ton trong nhan vien Hop tac tot voi dong nghiep Valid N (listwise) Descriptive Statistics Std. N Minimum Maximum Mean Deviation Co day du thong tin can thiet de hoan thanh cong viec Thuong xuyen hop nhom va hop voi cap tren Hieu ro nen thac mac ve cong viec voi ai Nhan duoc day du thong tin ve su kien xay ra va thay doi o cong ty Valid N (listwise) Descriptive Statistics Std. N Minimum Maximum Mean Deviation Moi truong lam viec an toan 29 2 5 3,52 ,911 V sc khe v an ton lao ng 29 29 29 29 29 3 2 2 2 5 5 5 5 4,10 ,724 4,21 ,774 3,86 ,915 3,38 1,015 V thng tin 29 29 29 29 29 3 2 3 4 5 5 5 5 4,38 ,561 3,72 ,751 4,00 ,707 4,52 ,509

Duoc huong dan day du ve suc khoe va an toan khi lam viec Co thoi gian roi cho cuoc song rieng Duoc cung cap day du ve thiet bi va dung cu bao ho lao dong Valid N (listwise) d. thc gn kt vi khch sn -

29 29 29 29

3 1 4

5 5 5

4,48 ,688 3,52 ,911 4,55 ,506

Mc gn b ca ngi lao ng vi khch sn T ho v ks Mc trung thnh vi khch sn Descriptive Statistics Std. N Minimum Maximum Mean Deviation

Gan bo voi khach san Tu hao vi duoc lam viec tai khach san San sang o lai lam viec cho khach san du co noi khac tot hon Valid N (listwise) -

29 29 29 29

2 4 2

5 5 5

4,00 ,886 4,62 ,494 3,17 ,805