IBM LotusLive and IBM Lotus Sametime Unyte Meetings Plug-in

Vincenzo Caruso Software Developer IBM Software Group Dublin Software Lab Mulhuddart, Ireland

Kathleen Murray Software Engineer IBM Software Group Dublin Software Lab Mulhuddart, Ireland

May 2010 © Copyright International Business Machines Corporation 2010. All rights reserved. Summary: This white paper provides detailed information about the installation, configuration, and usage of the IBM® Lotus® Sametime® Unyte® and IBM LotusLiveTM Meetings plug-ins available to use with your IBM Lotus Notes® and Lotus Sametime clients.

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Contents
1 Introduction and overview............................................................................................................3 2 Deploying the Meetings plug-in...................................................................................................3 2.1 Customizing the base installer...............................................................................................4 2.2 Enterprise push-based installation.........................................................................................5 2.2.1 Expeditor Server management for Lotus Sametime.......................................................5 2.2.2 Using other distributed-deployment infrastructures.......................................................6 2.3 User-initiated manual installation..........................................................................................6 2.3.1 Add-on installer..............................................................................................................6 2.3.2 Drag to install.................................................................................................................7 2.3.3 Eclipse plug-in installation.............................................................................................7 2.3.4 Manual uninstall...........................................................................................................11 2.3.5 Upgrading an existing installation................................................................................13 ...............................................................................................................................................14 2.3.6 Refresh branding information without having to reinstall............................................14 3 Plug-in branding.........................................................................................................................14 3.1 Meeting plug-in types..........................................................................................................15 3.2 URL template mechanism...................................................................................................16 3.3 GUI customization...............................................................................................................17 4 Configuration settings.................................................................................................................19 5 Using the plug-in........................................................................................................................20 5.1 Host......................................................................................................................................20 5.1.1 Hosting using the Sametime Unyte plug-in..................................................................20 5.1.2 Hosting using the LotusLive plug-in............................................................................22 5.2 Invite....................................................................................................................................23 5.2.1 Automatically open meeting room option....................................................................25 5.3 Join.......................................................................................................................................25 6 Troubleshooting and FAQ's........................................................................................................26 7 Conclusion..................................................................................................................................29 8 Resources....................................................................................................................................29 About the authors...........................................................................................................................30

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1 Introduction and overview
In the past, holding a meeting with a person meant physically going to a location and speaking with him or
her. From a business perspective, this approach was both expensive and time consuming. Online collaboration tools have greatly alleviated these issues, with IBM introducing Lotus Sametime Unyte and following on with the introduction of LotusLive incorporating LotusLive Meetings. Lotus Sametime Unyte is a service that offers integrated Web and audio conferencing and provides the capabilities to successfully manage an online business meeting, by adding advanced Web conferencing features such as recording and application sharing. Lotus Sametime Unyte users have the opportunity to host a Web meeting any time, any place, without a reservation. Lotus Sametime Unyte functionality has now been introduced into the IBM LotusLive software brand, known as LotusLive Meetings. LotusLive is a portfolio of online services, hosted by IBM, that delivers scalable, security-rich email, Web conferencing and collaboration solutions. For further information, refer to the developerWorks® Lotus article, “Introducing IBM LotusLive.” LotusLive Meetings, formerly known as IBM Lotus Sametime Unyte Meeting, generates a unique meeting ID for every user when the LotusLive account is created. This ID can be used by customers, business partners, and others, to join the meeting. Refer to the developerWorks Lotus article, “Introducing IBM LotusLive Meetings,” for more information about LotusLive Meetings. A plug-in was developed for the Lotus Expeditor platform, the base platform on which Lotus Notes and Lotus Sametime clients are built, to allow users to host, invite, and join a meeting easily. The goal of this white paper is to provide the information you need to install and use the meeting plug-in on supported clients. We begin with a discussion of how to deploy the plug-in, detailing the different approaches available to install this add-on, and examine the brand settings associated with this add-on. We describe how to use the plug-in, from hosting and inviting a user to joining a meeting as a participant from the plug-in UI. We conclude with a troubleshooting section to help with problems you may encounter or questions you may have.

2 Deploying the Meetings plug-in
The LotusLive Meetings plug-In and the Sametime Unyte Meetings plug-in both come in the form of an add-on for Lotus Expeditor, the base platform on which Lotus Sametime Connect and Lotus Notes 8 are built. The Lotus Expeditor platform offers several approaches for installing an add-on. These approaches are mainly differentiated by the initiator of the deployment process, for example, the client user or the IT administrator, and by the level of automatic deployment infrastructure available.

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It is quite useful to make the LotusLive Meetings plug-in and Unyte Meetings plug-in part of the enterprise base installation of Lotus Notes or Lotus Sametime. we discuss each category of deployment in more detail and include pointers to the relevant documentation for the deployment process. The variables that determine the installation environment are the number of deployment targets and the availability of an enterprise distributed-deployment infrastructure.Based on these criteria.1 Customizing the base installer This method is available only to enterprise customers who are able to generate and customize the Lotus Notes or Lotus Sametime base installer. Centralized push-based enterprise deployment 3. 2. we outline three categories of deployment: 1. User-initiated manual installation The choice of installation approach must be made according to the environment in which the plug-in is to be deployed. depicted in the flow chart in figure 1. Flow chart for installation choice In the following sub-sections. Figure 1. It can be used in conjunction with the enterprise push-based techniques that push updates to the clients. Inclusion of the plug-in in the base installer 2. 4 .

2. In brief. push-based installation of add-ons.). “Configuring deployment settings. installing. refer to the following documentation: 5 . using the client information (client version. The Expeditor Server supports the management of Lotus Sametime. there is a server-side. so it is not able to deploy add-ons to the Notes clients.The following documentation addresses the customization of the Expeditor installation kit: • • • Lotus Notes Lotus Sametime Connect Base Expeditor 6. Typically. As part of the available management features.2 Enterprise push-based installation The deployment strategies discussed in this sub-section are most appropriate for large deployment targets. refer to the Lotus Expeditor information center topic. etc. Sametime and Lotus SymphonyTM. for example. whereas IBM Lotus Domino® provides the management of the Lotus Notes client and its embedded functionalities.2.” 2. large organizations that are using Lotus Notes or Lotus Sametime Connect will choose one of the options described in this section.1 Expeditor Server management for Lotus Sametime The Lotus Expeditor Server is a central component of the Expeditor infrastructure and can manage all the Expeditor Clients that are registered under it.2 For additional information. the Expeditor server can: • • • • Run a command on the client and retrieve the output Control when a user is prompted to restart the client Upload files from the client Invoke IBM Support Assistant on the client to gather serviceability data The Expeditor server is also able to classify the target of the installation. the client management functions provided are: • • • • Client enrolment – registration of the client into the central database Client configuration – setting client parameters Software distribution – distributing. The main drawback of the Expeditor server is there is no integration with Lotus Domino. For more information on client management using the Expeditor Server. and uninstalling software or data files to the client Client inventory – collection of software information about the client In addition. operating system. system architecture.

refer to the Expeditor information center topic.” 6 . to trigger the installation. you can do an enterprise push-based deployment of the feature without having the Expeditor Server in place.” 2. An example of this kind of technology is Microsoft® Management Services (MMS) for Windows®. This technique can be exploited by a third-party installer.com/brands/<PROVIDER>/<BRAND>/Plug-inInstaller. For more information on this topic. InstallShield or InstallAnywhere.• IBM Lotus Expeditor 6.3. and thus it requires the distribution of the appropriate instructions to perform these steps. by using other third-party Commercial off-the-Shelf (COTS) distributed-deployment solutions. If you need to build a more customized add-on installer. “Creating and using a third-party installer.1 Add-on installer As mentioned in sub-section 2.2.2. This kind of installation is suitable only for individual installations or for deployments in small organizations because it requires user actions to be executed.” For information on how to invoke the Expeditor provisioning from the command line. refer to the Notes and Domino information center topic. even though the installation techniques described below may not be allowed in all scenarios.3 User-initiated manual installation The installation methods presented in this sub-section are intended to be triggered directly by the user of the Notes or Sametime Connect clients. refer to the information center topic. Generally these deployment platforms are able to launch batch scripts on the various clients. In this context they can then leverage the Expeditor client command-line feature installation capability. “Creating and using a third-party installer. “Using the Provisioning application.2 Using other distributed-deployment infrastructures Alternatively. 2. for example.conferenceservers. they represent a quick and easy way to install and try out the feature. The LotusLive Meetings plug-in comes with a pre-packaged InstallShield-based Add-On Installer for Lotus Notes.2 information center: • See Assembling and Deploying Lotus Expeditor Applications > Managing the client runtime > Managing using a Client Management server Lotus Expeditor wiki • 2. the Expeditor client can be invoked from the command line for the provisioning of new features. However.zip Replace the <PROVIDER> and <BRAND> parameters with the appropriate values for your account. available at the following URL: https://www.2 above.

To download the widget icon. 2.5 information center topic.0. if the Notes installation has the manual plug-in install capability enabled. Before installing the plug-in. “The LotusLive Meeting Plug-in for Sametime and Lotus Notes.0 or later. Enable Widget Toolbar Then. Select the check box next to "Show Widget Toolbar and the My Widgets Sidebar panel". as shown in figure 2. and is supported only when using the LotusLive Meetings service plug-in.” 2.3 Eclipse plug-in installation The installation procedures presented in this sub-section may not be supported in all the deployment environments. and on Notes Client 8.3. this is a quick and easy way to start using the Meetings plug-ins. you just need to drag the widget download icon from the Web page you are accessing into your Lotus Notes widget sidebar. however. once the drag-to-install feature is enabled. refer to LotusLive Engage wiki article.5.3. Most Lotus Notes and Lotus Sametime enterprise customers will have this option disabled. as follows: 1. select File > Preferences > Widgets. Figure 2. 3. 7 . Click OK. “Creating a customised add-on installer.2 Drag to install This installation method is available only on Lotus Notes versions 8. From Notes. The Meetings plug-ins can be installed on Sametime Connect Clients 7. you must enable Lotus Notes for the widget drag-and-drop installation.1 and later.” 2.1 and later. for those users who can manually install plug-ins on their clients. refer to the Domino 8.If you want to base your custom installer on an already available InstallShield template for the Expeditor platform.

select Tools > Plug-ins > Install Plug-ins. click Next. for information on how to enable this feature. select File > Application > Install. To install the meetings plug-in in this way. 2. Select the option “Search for new features to install.2.Let's now discuss how to install and to un-install the plug-in through the update site functionality. 8 . Figure 3. NOTE: For Notes users who do not have the File > Application > Install capability. A new window opens (see figure 4). refer to subsection 2.3. • On the Sametime Client. Open the installation window: • In Lotus Notes. follow these steps: 1. Troubleshooting. In the next window. prompting you for the name and URL of an update site. or to Section 6. click the Add Remote Location button. Search for new features to install 3. Drag to install.” as shown in figure 3.

5. Click OK and then select the name of the update site you just added. Within the brand files page. click Finish.xml • 4. depending on the plug-in type being used. Enter Update Site information Enter the update site from which to install the plug-in. you can copy the URL from site.xml file. as shown in figure 5. 9 .xml For LotusLive Meetings plug-in: http:// <CONFERENCE_SERVER>/brands/<PROVIDER_NAME>/<BRAND_NAME>/site. some sample URL’s you can use are listed below. A new window displays with the features to install.Figure 4. NOTE: The URL for the update site is taken from the default brand – brand files page. • For Unyte Meetings plug-in: http://<CONFERENCE_SERVER>/brands/<PROVIDER_NAME>/<BRAND_NAME>/site. Select the plug-in version to install and click Next.

Select plug-in to install 6. Click Finish. A summary of the install features is shown in the next window (see figure 6). 10 . Select “I accept the terms in the license agreements” and click Next. The licence agreement displays. 7.Figure 5.

Figure 6. you will be prompted to restart your client. 11 .4 Manual uninstall Follow the steps below to uninstall the Meetings plug-in: 1. Do this before proceeding to use the tool.3. 2. You should now have a fully functional Meetings plug-in. select File > Application > Application Management (see figure 7). Open the Application Management window: • For Notes users. Install confirmation After the installation.

Figure 8. as shown in figure 8.Figure 7. Sametime Client path to uninstall 12 . select Tools > Plug-ins > Manage Plug-ins. Notes Client path to un-install • For Sametime users.

1. or Click the Uninstall link in the right-hand panel Figure 9.5. “Search for updates of the currently installed features” (see figure 10). 2. Click OK to confirm the uninstall and then restart your client. select File > Application > Install. To find updates for the Notes Client. click "Advanced Options" in the Preferences window. To get to the Product Configuration. In the next window that opens (see figure 9).5 Upgrading an existing installation The Eclipse embedded plug-in management has an internal update mechanism that can be used to install updates without your having to manually uninstall and then reinstall the plug-in.3. The plug-in should now be uninstalled. select the meetings plug-in from the left-hand pane and do either of the following actions: • • Right-click and select Uninstall.NOTE: For some early versions of the Lotus Sametime Client 7. and select the option. Plug-in uninstall 3. 2. 13 . the Preference window may open instead of the Product Configuration.

Apply the changes by clicking OK or Apply. select File > Tools > Plug-ins > Install Plug-ins. Click the Configuration Settings link and then click the Refresh Now button. The plug-in includes an option to refresh these brand settings without having to reinstall. according to the style and needs of their organization. Note. follow these steps: 1. 4. Go to the plug-ins Preference page and click the Set Meeting Preferences link.6 Refresh branding information without having to reinstall The brand information related to the plug-in offers a way to customize its look and feel.3. 2. To perform the refresh. 2. to perform the refresh. 14 . Service Administrators are provided with credentials to a Web Admin application that's used to manage all the settings for customizing the meeting service. Plug-in branding. 3.Figure 10. Restart the client to see the changes. however. select “Search for updates of the currently installed features” (see figure 10 above). that this can slow down your client startup. More information about these brand settings are included in Section 3. 3 Plug-in branding The LotusLive Meetings and Sametime Unyte services offer a managed way to customize their look and feel. and again. You can also choose to perform the refresh every time the client restarts by selecting the "Refresh the display every time the client restarts" box. Feature Updates To find updates for the Sametime Connect Client.

Used by Sametime Unyte customers and resellers who directly use the conferenceservers. it is necessary to know the type of service to work with. If the plug-in type needs to be updated. The remainder of this section is intended for Service Administrators who have access to the Web Admin and wish to customize this aspect of the plug-in. select the type and then click Update Brand. The two types available are: • Unyte Meetings. you must ensure your brand files is set to use the correct type of plug-in.1 Meeting plug-in types For the plug-in to work correctly. Note that only one plug-in type can be associated with a brand. NOTE: Different plug-in types can be installed simultaneously on the client but not multiple instances of the same type. Before installing the plug-in.You can also customize LotusLive and Sametime Unyte Meeting plug-ins by using the Web Admin service.com services LotusLive. go into the brand information page in the Web Admin client and edit the details under the Sametime plug-in section. This action will repackage the plug-in with the updated brand information. Figure 11. The association between the plug-in and the type of service is set as part of the brand information. To set the plug-in type. Used by LotusLive users • The type not only differentiates the look and feel of the plug-in but also the host and invite logic. 3. as shown in figure 11. Sametime plug-in brand details 15 .

The host’s company. as defined in Sametime directory service. Table 1 contains the full list of variables available. via Instant Messaging (IM). As shown above in Figure 11. The host’s phone number. The Conference ID (or sometimes referred to as passcode). as defined in Sametime directory service.3. as defined in the plug-ins preference page. <HOST_EMAIL> <HOST_PHONE> <HOST_COMP> <PART_NAME> <PART_EMAIL> <PART_PHONE> <PART_COMP> <AUTOSTART?[TRUE_VALUE]:[FALSE_VALUE]> 16 . Used by the host to start a meeting Join template URL. The option of starting a meeting right after logging in. as defined in the plug-ins preference page. The participant’s email. as defined in Sametime directory service. to join the meeting Both URLs can use a set of variables that are provided by the plug-in at runtime. This feature is particularly useful to those enterprise customers who have their own customized meeting URL. Used only for the Sametime Unyte service. The host’s name. Used only for the Sametime Unyte service. as defined in Sametime directory service. The meeting password (or sometimes referred to as SubscriberID). The variables must be surrounded by “<” and “>” in order to be interpreted correctly. Table 1. The participant’s name. Sent to the participant. Used only for the Sametime Unyte service. The service provider code The secondary service provider code The brand code Used only for the Sametime Unyte service. The participant’s company. the two URLs that can be customized are: • • Host template URL. as defined in the plug-ins preference page. as defined in the plugins preference page. such as LotusLive. The host’s email. URL variables Variable <CONF_SERVER> <ACCESS_CODE> <SUB_ID> <SVC_PROV> <SEC_SVC_PROV> <BRAND> <HOST_NAME> Description The conference server hostname.2 URL template mechanism The URL template mechanism simplifies the process of adapting the plug-in to other meeting URLs. The participant’s phone number. as specified in the plug-ins preference page.

The default templates and corresponding plug-in type of service are as follows: Sametime Unyte: • Host template: https://<CONF_SERVER>/webagent/webagent.asp? UserName=<SUB_ID>&Password=<ACCESS_CODE>&mode=online&cust=<SVC_PROV>& SecSvcProv=<SEC_SVC_PROV>&brand=<BRAND>&fname=<HOST_NAME>&email=<HOST _EMAIL>&comp=<HOST_COMPANY>&pnum=<HOST_PHONE> Join template: https://<CONF_SERVER>/meetme/meetme. This is a . This field contains the URL of an image that's used as a shelf icon for the plug-in.NOTE: The special syntax adopted for the AUTOSTART Boolean value allows you to specify custom values for the AUTOSTART Boolean option. a new logo can be applied as well as new fonts and color background. for example.lotuslive. The name and the extension of the file are irrelevant. which may vary according to the entry point interface. If not specified. The style specified in the CSS file. will be applied to the plug-in UI when it is installed. Plug-in Style.com/meetings/join? id=<ACCESS_CODE>&fname=<PART_NAME> 3.css and any resource referenced.zip file that contains a CSS file called style.com/meetings/host Join template: https://apps. a default icon will be used.3 GUI customization Plug-in Icon. a sample of which is shown in listing 1. The template mechanism lets you specify custom values that map to the true and false values of AUTOSTART.asp? code=<ACCESS_CODE>&cust=<SVC_PROV>&SecSvcProv=<SEC_SVC_PROV>&brand=<B RAND>&fname=<PART_NAME>&email=<PART_EMAIL>&comp=<PART_COMPANY>&pnum=< PART_PHONE> • LotusLive Meetings: • • Host template: https://apps.lotuslive. 17 .

the base style can be used as a template. the following standard HTML elements may be redefined: • body. If you just want to change some colors or images. input.button.css code <body onload="javascript: init()"> <div id="container"> <div id="header"> <div id="logo" /> </div> <div id="content"> <div class="form_group"> <div id="join_form"> <form method="post" action="javascript: join()"> <h1>JOIN</h1> <div> <input onblur="inputFieldOnBlur()" onfocus="inputFieldOnFocus()" class="inputfield" id="conferenceIDInputField" type="text" value="Enter Conference ID to join" /> <a href="javascript: join()" id="join_button_id" class="button">Join Meeting</a> </div> </form> </div> </div> <div class="form_group"> <div id="host_form"> <form method="post" action="#host"> <h1>HOST</h1> <div> <a href="javascript: host()" id="host_button_id" class="button">Host Meeting</a> <span id="meeting_id">ID XXXXXXX</span> </div> </form> </div> <p> <a href="javascript: setPreferences()">Click here to set your meeting preferences</a> </p> </div> </div> </div> </body In the CSS file. logo. h1. join_form.gray_button. a. To retrieve the base style. The following elements may also be customized: • header. 18 . footer. host_form. form_group. please contact Lotus Customer Support. a. meeting_id. a.Listing 1. Sample style.

Figure 12. you are able to view the configuration settings (see figure 12). NOTE: No changes should be made by the user unless instructed by the administrator.If a brand-new style needs to be developed from scratch. in the resulting dialog box. To view these settings. 4 Configuration settings Once the plug-in is installed. also. Configuration Settings fields Setting Brand name Service provider code Secondary service provider code (customer) Meetings server URL Description The name of the brand to be used by the plug-in This should contain the name of your service provider This should contain the name of your secondary service provider/customer The URL to your meetings server 19 .css. select the Configuration Settings link. the resulting CSS file must be named style. Configuration Settings window All the configuration settings fields are described in table 2. click the Set Meeting Preferences link and. Table 2. the designer must respect the classes and divs listed above.

5 Using the plug-in The Meetings plug-in is used to host meetings directly from the plug-in. for more details) The URL used to create new accounts Refresh the display every time Enable this to download the brand information from meetings the client starts service every time the client starts Refresh now Click to download the brand information now If you change a setting. click Apply to save the changes. you must define details in the Preferences window prior to hosting your first meeting (see figure 13). click the Restore Defaults button and any changes made will be lost. then click OK. Select the Set Meeting Preferences link to add these details. If you want to restore your default settings.Host URL template Join URL template URL for creating new accounts The URL template to host meetings (refer to Section 3.1.2. A participant can also use this plug-in to join a meeting by entering the meeting ID only. 20 . URL template mechanism. or a host can invite a Sametime contact to a meeting simply by selecting the contact name. for more details) The URL template to join meetings (refer to Section 3.1 Host After installing the plug-in. 5. you can now host meetings directly from the plug-in. Depending on the type of plug-in installed–either Sametime Unyte or LotusLive Meetings–there are a few differences in how this is handled. This section describes the three uses of the plug-in. 5.1 Hosting using the Sametime Unyte plug-in For the Sametime Unyte Meetings plug-in.2. NOTE: There are no setting differences between the Sametime Unyte meetings plug-in and the LotusLive meetings plug-in. URL template mechanism.

Your company. for more information). Automatically fills in from Sametime details. the host functionality becomes enabled. To host a meeting. Host Meeting button 21 . Your name. Once these details are entered. Sametime Unyte plug-in Preferences window The following details can be entered when using the Sametime Unyte plug-in: • • • • • • PIN#. click the Host Meeting button (see figure 14). Optional Your phone number. Figure 14. Your email. See Section 3 ‘Plug-in Branding’ for more information. This name depends on what the service administrator applies to the field: ’Term for Guest Access Code’ value set in brand file (see Section 3. Plug-in branding. Optional It is not possible to host a meeting or send invitations if the PIN and ID fields are left blank. This name depends on what the service administrator applies to the field: “Term for Subscriber ID” value is set in the brand file. Automatically fills in from Sametime details.Figure 13. ID.

By clicking this button. you launch the system's default browser. Figure 15. once again. the host functionality is enabled. you launch the system's default browser. Figure 16. LotusLive log-in window 22 . LotusLive Meetings ID window Once the meeting ID is entered. you must first define the Meeting ID in the Preferences window before hosting your first meeting (see figure 15). 5. and the LotusLive log-in window displays. By clicking the button. as shown in figure 16.2 Hosting using the LotusLive plug-in For the LotusLive Meetings plug-in. To define this ID. click the Host Meeting button (recall figure 14 above). All the user details are already pre-populated by use of the values specified in the Preferences page. and the meeting is started automatically. To host a meeting. select the Set Meeting Preferences link. The user needs to have a registered LotusLive account in order to log in and host a meeting.1. Remember to include the hyphen within the meeting ID.

right-click. Since the plug-in is sending a plain hyperlink. The meeting ID set in the Preferences page is used when sending these invitations. you can invite the group by right-clicking on the group name and selecting Invite to a Meeting (see figure 18). and select Invite to a Meeting. The meeting ID is used when the host sends invites to Sametime contacts to join their meeting. the LotusLive log-in credentials are used to authenticate and host. 23 . simply select a single contact or multiple contacts.NOTE: The meeting ID within the Preferences page is not used when a meeting is being hosted with the LotusLive meetings plug-in. there is no need to have the plug-in installed on the invitee side. 5. Figure 17. as shown in figure 17. To send an invite. instead.2 Invite The Meetings plug-in allows the host to invite people to their meeting by simply selecting one or more contacts from their Sametime Contacts list. Invite multiple contacts If you have a defined group in your list. The invitation is sent as an IM and contains the URL already prepared to join the meeting.

the machine's default browser launches. a system check will run and results are displayed in your default browser Figure 19.Figure 18. Joins the Web meeting. Tests the browser capabilities. The user joins without having to enter their details because the Join Now link is pre-populated with the invitee's details retrieved from the directory services. The host receives an announcement to the effect that the invitation was successfully sent (see figure 20). Invitation message When the invitee clicks the Join Now link. as shown in figure 19. 24 . The message contains short descriptive text and two links: • • Join Now. Invite a group A chat message is sent to all the selected contacts. and the meeting will load. Test Your Browser.

3 Join The Meeting plug-in also allows you to join a meeting if you have the meeting ID. the meeting is automatically opened in their default browser. if the host is using the Sametime Unyte plug-in. To do this. Join Meeting button 25 . 5.2. Figure 21. Figure 22.Figure 20. as shown in figure 21. prompting the host to enter their LotusLive log-in credentials before reaching the meeting window.1 Automatically open meeting room option The host also has the option of automatically opening the meeting when they send an invitation to their Sametime contacts. This option is set in the Preferences page. the LotusLive log-in screen opens. If using the LotusLive plug-in. Invitation successfully sent 5. Automatically open meeting room option Note that. simply enter the meeting ID in the Join field and then click the Join Meeting button (see figure 22).

If the meeting has not yet started. For LotusLive.1.0. 8. the user will be placed in the waiting room.5 after the installation (see figure 23). Figure 23.2 2. 6 Troubleshooting and FAQ's 1. Click the ‘X’ to close it.1. 8. For Sametime Unyte.0. all your user details are pre-populated with the values specified in the Preferences page.5. 8. What versions of Lotus Notes and Lotus Sametime Clients are supported? The Meeting plug-ins are supported on the following client versions: • • Lotus Notes Clients: 8. 8. if the user already has a LotusLive session open.The default system's browser launches.0.2.5 Lotus Sametime Clients: 7. Security warning 26 . and it should not appear again.01.5? Yes. Should you accept the security prompt after installing the Meetings plug-in when using Lotus Notes 8. this will appear the very first time you open the plug-in on Notes 8. and 8. and 8.0. the directory values stored in the LotusLive account will override those specified in the plug-in's Preference page. and you are brought into the meeting.

you cannot install two instances of the LotusLive plug-in on your Notes client.) 5. Is it possible to install the two Meetings plug-in types on the same Notes or Sametime client? Both Meeting plug-in types can be installed on the same client.ui=true • Save the file and start the Notes client. the user will then be directed to the LotusLive Join a Meeting page as shown in figure 24.3. add the following line to the file \framework\rcp\plugin_customization. you can find the file by selecting Start > Search and searching for plugin_customization.update.ini. What happens if an invalid meeting ID is accidentally placed in the Join section or in the meeting preferences? If a user wishing to join a meeting enters an incorrect Meeting ID. for example.ini file is located in the Contents/MacOS/rcp/plugin_customization. 27 . 4.branding/enable.ini folder. (For Macintosh users. but you cannot have more than one instance of the same plug-in type installed. they will be placed in the waiting room for the meeting ID entered. If using the LotusLive Meetings plug-in. The user can click the Back button on the 'Waiting to Join Conference' window. For Notes users who do not have the File > Application > Install capability. To do this: • • If your Lotus Notes client is running. The plugin_customization. you must enable this feature prior to plug-in installation. right-click the Notes application and choose Show package contents. Using a text editor such as Notepad. find the file that ends in \framework\rcp\plugin_customization.ini.ini located in your Notes home folder: com. This configuration file change enables the Install function of the Applications menu. NOTE: If you do not know the path to your Notes home folder. exit the program by selecting File > Exit. When the search results display. and open it.notes. which is disabled by default.ibm.

you must re-authenticate each time. What happens if you sign out from a LotusLive meeting but do not close the browser? As a host. If you do close your browser after a meeting using LotusLive. giving them another opportunity to enter the correct meeting ID. you will be able to start a new meeting without reauthenticating on LotusLive because the session is kept by the browser. the user will see the Participant tab information. if you sign out of your meeting. 28 . as shown in figure 25. Join a Meeting from Sametime Unyte plug-in page 6. Figure 25.Figure 24. Join a Meeting from LotusLive page If using the Sametime Unyte plug-in.

and join a meeting using Lotus Notes and Sametime clients We also pointed out any differences between the two plug-ins.lotuslive. Provider and brand: Check with Sametime Unyte/LotusLive Support to make sure that the provider and brand in the configuration settings are valid.com/ldd/bhwiki.boulder.jsp Lotus Sametime 8 information center: http://publib. Our discussion included the following topics: • • • • Various options available for installation Brand information required Configuration settings Using the plug-in to host. “Introducing LotusLive Meetings:” https://www. Conference server: Check that the conference server specified in the configuration settings can be reached.com/infocenter/sametime/v8r0/index. where applicable and concluded with a troubleshooting section to provide help/answers to any issues/questions you may have.com/infocenter/ledoc/v6r2/index.7.ibm. “Introducing LotusLive:” http://www.com/developerworks/lotus/library/lotuslive-meetings/ LotusLive product page: https://www. 7 Conclusion You should now have the information you need to install and use LotusLive and Sametime Unyte Meeting plug-ins.com/developerworks/lotus/library/lotuslive-intro/ developerWorks article. 8 Resources developerWorks article.ibm.com/infocenter/domhelp/v8r0/index.boulder.ibm.ibm. What should you do if an error appears after you attempt to refresh brand information in the configuration settings? If the refresh operation returns an error.boulder.nsf 29 . check the following: • • • Network connection: Check that you have access to the Internet.jsp LotusLive Engage wiki: http://www-10.jsp Lotus Expeditor 6.lotus.ibm. invite.2 information center: http://publib.com/en/ Lotus Domino and Notes information center: http://publib.

Symphony. She has also attained certification in Java Developer (SCJP). In 2006. then joined the Collaborative Learning team. LotusLive. Sametime.lotus. where she was one of the lead testers for the past three releases of the product. Domino. Notes. Windows is a registered trademark of Microsoft Corporation in the United States. Vincenzo Caruso is a Software Engineer at the Madison Tyler Limited. and service names may be trademarks or service marks of others. She holds a First Class Bsc (Hons) degree in Computing Science and a Diploma in Industrial Studies. Trademarks • developerWorks.xsp?lookupName=Lotus%20Notes About the authors Kathleen Murray is a Software Engineer at IBM's Dublin. he worked at IBM for three years on the LotusLive Meetings team. other countries. Vincenzo holds a Masters Degree with Hons in Distributed Systems from the University of Bologna and attained certification in Java Developer (SCJP). and Unyte are trademarks or registered trademarks of IBM Corporation in the United States.com/ldd/stwiki. where he works on low-latency and high-volume messaging systems.com/ldd/dominowiki. Prior to joining Madison Tyler. and is currently on the LotusLive Meetings team. Redbooks. or both.6. other countries. Other company.Lotus Sametime wiki: http://www-10.nsf Lotus Notes wiki: http://www-10. Lotus.lotus. He is also the author of various publications on the domain of low-latency messaging middleware. She joined IBM in 2003 working on Workplace Messaging 1.1. or both. product. • • 30 . IBM. among many other Collaborative Learning publications. Ireland.nsf/xpViewCategories. Kathleen co-authored the IBM Redbooks® publication. focusing on the back end of the system and leading the development of the publishing feature. He was also the inventor and lead developer of the Meetings plug-In for Notes and Sametime. Software Lab. IBM Workplace Collaborative Learning 2.

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