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Sierra Wireless Tri-Network Hotspot FAQs General Device Information Availability Pricing and Plans

Employee and Advantage Club LTE

General Device Information What is the Sierra Wireless Tri-Network Hotspot? What features come with the Sierra Wireless Tri-Network Hotspot? Tell the customer: o Sierra Wireless Tri-Network Hotspot will be the first tri-network (3G/4G/4G LTE) mobile hotspot in Sprints mobile broadband portfolio allowing customers to easily share a high-speed connection. o Customers can extend their Sprint network experience up to eight Wi-Fi enabled devices such as cameras, music players, personal media players and portable game consoles. Tell the customer: o OS: Any o MicroSD slot supports up to 32GB of shared storage o Outdoor range of up to 150' o Indoor range of up to 115' o Dimensions: 3.84'' x 2.25'' x .95''

What is the Sierra Wireless Tri-Network Hotspot?

What features come with Sierra Wireless TriNetwork Hotspot?

Back To Top Availability When will Sierra Wireless Tri-Network Hotspot be available? How do I pre-register for Sierra Wireless TriNetwork Hotspot? Tell the customer: o We have not yet announced a specific launch date. o Visit www.sprint.com/4glte to be notified when the device becomes available. Tell customer: o Customers can register to receive more information for the Sierra Wireless Tri-Network Hotspot at www.sprint.com/4glte

When will Sierra Wireless Tri-Network Hotspot be available?

How do I pre-register for Sierra Wireless TriNetwork Hotspot? Back To Top

Pricing and Plans What is the price of Sierra Wireless Tri-

Network Hotspot? Does the Sierra Wireless Tri-Network Hotspot require specific plans? Tell the customer: o Pricing will be announced at a later date. Tell customer: o Additional details will be provided closer to launch

What is the price of Sierra Wireless TriNetwork Hotspot? Does Sierra Wireless Tri-Network Hotspot require specific plans? Back To Top

Employees and Advantage Club When can employees, friends, and family purchase Sierra Wireless Tri-Network Hotspot? Should an employee call Employee Care or Telesales at any point to ask about Sierra Wireless Tri-Network Hotspot? The availability date has not been determined yet. Employees should watch i-Connect for announcements on device availability for EWD and SWAC.

When can employees, friends, and family purchase Sierra Wireless Tri-Network Hotspot? Should an employee call Employee Care or Telesales at any point to ask about Sierra Wireless Tri-Network Hotspot? Back To Top

No. Employees should watch i-Connect for announcements on device availability for EWD and SWAC. Employees also should visit the Employee Phone program web site.

LTE What is Network Vision? What are the expected data speeds in 4G LTE and WiMAX markets? When will your first LTE products be available in market? What cities are getting LTE? Will Sprint launch LTE in the same way WiMAX launched - market by market? What can customers in these markets expect? When can I find out when the 3G and 4G LTE network improvements are coming to my local area? What will your footprint look like in 2011? 2012? Will you keep pace with the other LTE carriers? What impacts will customers with WiMAX devices have in LTE service areas? Will there be dual-mode CDMA/WiMAX phones? Tri-mode devices? Will my service be interrupted?

What is Network Vision?

Network Vision is Sprints plan to consolidate multiple-network technologies into one, seamless network with the goal of increasing efficiency and enhancing network coverage, call quality and data speeds for customers across the United States.

What are the expected data speeds in 4G LTE and WiMAX markets?

The LTE technology inherently provides a faster speed experience than WiMAX. The LTE test results are so compelling that 237 operators in 85 countries are investing in LTE technology. Millions of Sprint WiMAX customers have been enjoying a fantastic 4G experience since 2009 with average download speeds between 3-6 Mbps and bursts of over 10 Mbps. As the first national carrier with a wireless 4G network, we have a rich history providing 4G service and our customers have shown us they care about more than just speed. They care about the overall experience: devices, speed, customer care and cost. Customers who choose the Sprint 4G LTE network can expect to get even more for the same low cost and exceptional customer experience. CDMA/LTE devices will launch midyear 2Q12. Up to 15 devices are expected to launch in 2012 including handsets, tablets and data cards. Atlanta, Dallas, Houston and San Antonio are expected to be among the first to benefit from 4G LTE and improved 3G coverage in the first-half of 2012. Additional areas to receive 4G LTE in 2012 will be announced later in the year. Yes, Sprint will launch LTE market-by-market.

When will your first LTE products be available in market? What cities are getting LTE?

Will Sprint launch LTE in the same way we WiMAX launched market by market? What can customers in these markets expect?

Sprint customers can look forward to ultra-fast data speeds, improved 3G voice and data quality, and stronger in-building signal penetration providing a more valuable wireless experience. Whether a Sprint CDMA customer is on a smartphone streaming video, browsing the Web with a mobile hotspot, or making a voice call to someone across the country, everyone in the upgraded areas will benefit from the advanced 3G/4G LTE network. Additional areas to receive 3G enhancements and 4G LTE expansion in 2012 will be announced later in the year. When we announced the Network Vision program, we described it as a 3-5 year deployment program. Because of the compelling benefits, we are targeting a 3-year completion of the entire program (end of 2013). At this point, Phase 1 will include many major metropolitan areas around the country. For example, in 2012, Sprint expects to cover 123M people w/ Network Vision and 4G LTE service; by 2013, 250M people should be covered. Additional areas to receive 3G enhancements and 4G LTE expansion in 2012 will be announced later in the year. Sprints use of the multimodal base stations is expected to allow for the addition of new technologies and new spectrum hosting customers faster than anyone in the industry. Currently, the WiMAX network covers approximately 120 million POPs. Next year, 2012, Sprint expects to have 123 million LTE POPs with total 4G

When can I find out when the 3G and 4G LTE network improvements are coming to my local area?

What will your footprint look like in 2011? 2012? Will you keep pace with the other LTE carriers?

What impacts will customers with WiMAX devices have in LTE service areas?

coverage at nearly 176 million. By 2013, the Sprint LTE network should cover 250 million POPs. Sprint remains committed to our WiMAX customers. Sprint plans to sell WiMAX devices with 2-year contracts through 2012. Dual-mode WiMAX devices that also operate on the CDMA network are expected to get the benefits of Network Vision associated with Sprints 3G service, but they will not operate on Sprints LTE network. WiMAX customers are expected to get the great 4G speeds and customer experience theyve been enjoying since Sprint launched wireless 4G service. Customers should expect dual-mode CDMA/WiMAX devices. Multi-Mode (CDMA/WiMAX/LTE) are expected to be launched for Mobile Hotspots. The current plan is for Sprint to launch approx 15 CDMA/LTE devices in 2012 including phones, hotspots and tablets. By the end of 2012, CDMA/LTE population coverage is expected to be approximately the same as todays 4G WiMAX coverage. No. The network changes are not expected to cause any service interruptions or other problems with your service. Following the upgrade, we expect service to be better than ever.

Should customers expect to have dual-mode CDMA and LTE phones as well as dual mode CDMA/ WiMAX? Are there any tri-mode phones on the roadmap, is that possible to do? Will my service be interrupted?

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