FACTS ABOUT TELECOM SERVICE PROVIDERS IN INDIA

India offers essentially two types of licenses:

1. CMTS (CELLULAR MOBILE TECHNOLOGY SERVICES) 2. UAS (UNIVERSAL ACCESS SERVICE PROVIDER) CMTS was introduced first, as primarily a GSM based service. For enabling the entry of CDMA operators, UAS licenses were issues, which allow telecom operators to provide multiple services in the country. Apart from these licenses that are allocated to private operators, government owned BSNL and MTNL also have basic licenses. IN ALL: Basic Services Licensees: 2 (MTNL & BSNL) CMTS Licensees: 53 UAS Licensees: 226 Total Licensees: 281

STATE WISE SERVICE PROVIDER AND THEIR TYPE OF LICENSE:

ANDHRA PRADESH
SERVICE PROVIDER Aircel Ltd Bharat Sanchar Nigam Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited Spice Communications Ltd Swan Telecom Pvt. Ltd Tata Teleservices Ltd Unitech Wireless (South) Pvt. Ltd Vodafone Essar South Ltd LICENSE UAS License CMTS License UAS License UAS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License CMTS License 1 DATE 5-Dec-2006 29-Feb-2000 12-Dec-1995 25-Jan-2008 19-Dec-1995 25-Jan-2008 20-Jul-2001 25-Jan-2008 25-Jan-2008 25-Jan-2008 30-Sep-1997 25-Jan-2008 29-Sep-2001

ASSAM
SERVICE PROVIDER Bharat Sanchar Nigam Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Dishnet Wireless Ltd Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd S Tel Ltd Shyam Telelink Limited Tata Teleservices Ltd Unitech Wireless (East) Pvt. Ltd Vodafone Essar Ltd LICENSE UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License DATE 29-Feb-2000 8-Jul-2004 25-Jan-2008 21-Apr-2004 25-Jan-2008 25-Jan-2008 12-Dec-1995 25-Jan-2008 25-Jan-2008 25-Jan-2008 25-Jan-2008 5-Dec-2006

BIHAR
SERVICE PROVIDER Aditya Birla Telecom Ltd Allianz Infratech (P) Ltd Bharat Sanchar Nigam Ltd. Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Dishnet Wireless Ltd Loop Telecom Private Ltd Reliance Communications Ltd. Reliance Telecom Ltd S Tel Ltd Shyam Telelink Limited Tata Teleservices Ltd Unitech Wireless (East) Pvt. Ltd Vodafone Essar Ltd LICENSE UAS License UAS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License DATE 6-Dec-2006 31-Jul-2008 29-Feb-2000 10-Feb-2004 25-Jan-2008 21-Apr-2004 25-Jan-2008 20-Jul-2001 12-Dec-1995 25-Jan-2008 25-Jan-2008 30-Jan-2004 25-Jan-2008 5-Dec-2006

CHENNAI

SERVICE PROVIDER Aircel Cellular Limited Bharat Sanchar Nigam Ltd Tata Teleservices Ltd Vodafone Essar South Ltd

LICENSE CMTS License CMTS License UAS License CMTS License

DATE 29-Nov-1994 29-Feb-2000 31-Aug-2001 26-Sep-2001

DELHI

SERVICE PROVIDER Aircel Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited Spice Communications Ltd Mahanagar Telephone Nigam Ltd Swan Telecom Pvt. Ltd Tata Teleservices Ltd Unitech Wireless (North) Pvt. Ltd Vodafone Essar Ltd

LICENSE UAS License UAS License UAS License CMTS License UAS License UAS License UAS License UAS License CMTS License UAS License UAS License UAS License CMTS License

DATE 5-Dec-2006 29-Nov-1994 25-Jan-2008 5-Oct-2001 25-Jan-2008 20-Jul-2001 25-Jan-2008 25-Jan-2008 10-Oct-1997 25-Jan-2008 31-Aug-2001 25-Jan-2008 29-Nov-1994

GUJARAT

SERVICE PROVIDER Aircel Ltd Bharat Sanchar Nigam Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited Swan Telecom Pvt. Ltd Tata Teleservices Ltd Unitech Wireless Pvt. Ltd Vodafone Essar Ltd

LICENSE UAS License CMTS License UAS License UAS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License CMTS License

DATE 5-Dec-2006 29-Feb-2000 28-Sep-2001 25-Jan-2008 12-Dec-1995 25-Jan-2008 30-Sep-1997 25-Jan-2008 25-Jan-2008 31-Aug-2001 31-Aug-2001 19-Dec-1995

HARYANA

SERVICE PROVIDER Bharat Sanchar Nigam Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited Spice Communications Ltd Dishnet Wireless Ltd Swan Telecom Pvt. Ltd Tata Teleservices Ltd Unitech Wireless (North) Pvt. Ltd Vodafone Essar Digilink Ltd

LICENSE CMTS License UAS License UAS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License CMTS License

DATE 29-Feb-2000 28-Sep-2001 25-Jan-2008 12-Dec-1995 25-Jan-2008 20-Jul-2001 25-Jan-2008 25-Jan-2008 14-Dec-2006 25-Jan-2008 30-Jan-2004 25-Jan-2008 12-Dec-1995

HIMACHAL PRADESH

SERVICE PROVIDER Bharat Sanchar Nigam Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Reliance Telecom Ltd S Tel Ltd Shyam Telelink Limited Dishnet Wireless Ltd

LICENSE CMTS License UAS License UAS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License

DATE 29-Feb-2000 12-Dec-1995 25-Jan-2008 5-Oct-2001 25-Jan-2008 20-Jul-2001 12-Dec-1995 25-Jan-2008 25-Jan-2008 21-Apr-2004 30-Jan-2004 25-Jan-2008 5-Dec-2006

Tata Teleservices Ltd UAS License Unitech Wireless (NORTH) Pvt. Ltd UAS License Vodafone Essar Spacetel Ltd UAS License

JAMMU & KASHMIR

SERVICE PROVIDER Bharat Sanchar Nigam Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd S Tel Ltd Shyam Telelink Limited Dishnet Wireless Ltd LICENSE CMTS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License DATE 29-Feb-2000 10-Feb-2004 25-Jan-2008 25-Jan-2008 25-Jan-2008 6-Sep-2004 25-Jan-2008 25-Jan-2008 21-Apr-2004 25-Jan-2008 25-Jan-2008 5-Dec-2006

Tata Teleservices Ltd UAS License Unitech Wireless (NORTH) Pvt. Ltd UAS License Vodafone Essar Spacetel Ltd UAS License

KARNATAKA
SERVICE PROVIDER Aircel Ltd Bharat Sanchar Nigam Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited Spice Communications Ltd Swan Telecom Pvt. Ltd Tata Teleservices Ltd Unitech Wireless (South) Pvt. Ltd Vodafone Essar South Ltd LICENSE UAS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License CMTS License DATE 5-Dec-2006 29-Feb-2000 15-Feb-1996 25-Jan-2008 25-Jan-2008 25-Jan-2008 20-Jul-2001 25-Jan-2008 9-Apr-1996 25-Jan-2008 31-Aug-2001 25-Jan-2008 26-Sep-2001

KERALA
SERVICE PROVIDER Dishnet Wireless Ltd Bharat Sanchar Nigam Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited Swan Telecom Pvt. Ltd Tata Teleservices Ltd Unitech Wireless (South) Pvt. Ltd Vodafone Essar Cellular Ltd LICENSE UAS License CMTS License UAS License UAS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License CMTS License DATE 14-Dec-2006 29-Feb-2000 28-Sep-2001 25-Jan-2008 12-Dec-1995 25-Jan-2008 20-Jul-2001 25-Jan-2008 25-Jan-2008 30-Jan-2004 25-Jan-2008 12-Dec-1995

KOLKATA

SERVICE PROVIDER Dishnet Wireless Ltd Bharat Sanchar Nigam Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited Azare Properties Ltd Reliable Internet Services Ltd. Tata Teleservices Ltd Vodafone Essar East Ltd.

LICENSE UAS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License CMTS License UAS License CMTS License

DATE 14-Dec-2006 29-Feb-2000 29-Nov-1994 25-Jan-2008 25-Jan-2008 25-Jan-2008 20-Jul-2001 25-Jan-2008 25-Jan-2008 27-Sep-2001 30-Jan-2004 29-Nov-1994

MADHYA PRADESH
SERVICE PROVIDER Dishnet Wireless Ltd Bharat Sanchar Nigam Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited Allianz Infratech (P) Ltd Reliance Telecom Ltd Tata Teleservices Ltd Vodafone Essar Spacetel Ltd. Unitech Wireless (West) Pvt. Ltd LICENSE UAS License CMTS License UAS License UAS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License DATE 14-Dec-2006 29-Feb-2000 28-Sep-2001 25-Jan-2008 12-Dec-1995 25-Jan-2008 20-Jul-2001 25-Jan-2008 1-Aug-2008 12-Dec-1995 12-Feb-2004 20-Mar-2007 25-Jan-2008

MAHARASHTRA
SERVICE PROVIDER Aircel Ltd Bharat Sanchar Nigam Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited Spice Communications Ltd Swan Telecom Pvt. Ltd Tata Teleservices (Maharashtra) Ltd Unitech Wireless (West) Pvt. Ltd Vodafone Essar Cellular Ltd LICENSE UAS License CMTS License UAS License UAS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License CMTS License DATE 5-Dec-2006 29-Feb-2000 28-Sep-2001 25-Jan-2008 12-Dec-1995 25-Jan-2008 20-Jul-2001 25-Jan-2008 25-Jan-2008 25-Jan-2008 30-Sep-1997 25-Jan-2008 19-Dec-1995

MUMBAI
SERVICE PROVIDER Aircel Ltd BPL Mobile Communication Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Mahanagar Telephone Nigam Ltd Reliance Communications Ltd Shyam Telelink Limited Spice Communications Ltd Tata Teleservices (Maharashtra) Ltd Unitech Wireless (Mumbai) Pvt. Ltd Vodafone Essar Cellular Ltd LICENSE UAS License CMTS License UAS License UAS License UAS License CMTS License UAS License UAS License UAS License UAS License UAS License CMTS License DATE 6-Dec-2006 29-Nov-1994 28-Sep-2001 25-Jan-2008 05-Dec-1995 10-Oct-1997 20-Jul-2001 25-Jan-2008 25-Jan-2008 30-Sep-1997 25-Jan-2008 29-Nov-1994

NORTH EAST
SERVICE PROVIDER Bharat Sanchar Nigam Ltd Bharti Hexacom Ltd Dishnet Wireless Ltd Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Telecom Ltd Shyam Telelink Limited S Tel Ltd. Tata Teleservices Ltd Unitech Wireless (East) Pvt. Ltd Vodafone Essar Spacetel Ltd LICENSE CMTS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License DATE 29-Feb-2000 12-Dec-1995 21-Apr-2004 25-Jan-2008 25-Jan-2008 25-Jan-2008 12-Dec-1995 25-Jan-2008 25-Jan-2008 25-Jan-2008 25-Jan-2008 5-Dec-2006

ORISSA
SERVICE PROVIDER Bharat Sanchar Nigam Ltd Bharti Airtel Limited Dishnet Wireless Ltd Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited S Tel Ltd. Reliance Telecom Ltd Tata Teleservices Ltd Unitech Wireless (East) Pvt. Ltd Vodafone Essar Spacetel Ltd LICENSE CMTS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License DATE 29-Feb-2000 10-Feb-2004 21-Apr-2004 25-Jan-2008 25-Jan-2008 25-Jan-2008 20-Jul-2001 25-Jan-2008 25-Jan-2008 12-Dec-1995 30-Jan-2004 25-Jan-2008 5-Dec-2006

PUNJAB
SERVICE PROVIDER Bharat Sanchar Nigam Ltd Bharti Airtel Limited Dishnet Wireless Ltd HFCL Infotel Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited Spice Communications Ltd.. Swan Telecom Pvt. Ltd Tata Teleservices Ltd Unitech Wireless (North) Pvt. Ltd Vodafone Essar South Ltd LICENSE CMTS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License CMTS License DATE 29-Feb-2000 12-Dec-1995 14-Dec-2006 30-Sep-1997 30-Sep-1997 25-Jan-2008 20-Jul-2001 25-Jan-2008 9-Apr-1996 25-Jan-2008 30-Jan-2004 25-Jan-2008 5-Oct-2001

RAJASTHAN
SERVICE PROVIDER Aircel Ltd Bharat Sanchar Nigam Ltd Bharti Hexacom Ltd Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited Swan Telecom Pvt. Ltd Tata Teleservices Ltd Unitech Wireless (Norht) Pvt. Ltd Vodafone Essar Digilink Ltd LICENSE UAS License CMTS License UAS License UAS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License CMTS License DATE 5-Dec-2006 29-Feb-2000 22-Apr-1996 25-Jan-2008 5-Oct-2001 25-Jan-2008 20-Jul-2001 4-Mar-1998 25-Jan-2008 30-Jan-2004 25-Jan-2008 12-Dec-1995

10

TAMILNADU - (EXCLUDING CHENNAI SERVICE AREA)

SERVICE PROVIDER Aircel Ltd Bharat Sanchar Nigam Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited Swan Telecom Pvt. Ltd Tata Teleservices Ltd Unitech Wireless (Tamil Nadu) Pvt. Ltd Vodafone Essar Cellular Ltd

LICENSE CMTS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License CMTS License

DATE 31-Dec-1998 29-Feb-2000 28-Sep-2001 25-Jan-2008 25-Jan-2008 25-Jan-2008 26-Sep-2001 25-Jan-2008 25-Jan-2008 31-Aug-2001 25-Jan-2008 12-Dec-1995

UTTAR PRADESH (EAST)

SERVICE PROVIDER Dishnet Wireless Ltd Bharat Sanchar Nigam Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited Swan Telecom Pvt. Ltd Tata Teleservices Ltd Unitech Wireless (East) Pvt. Ltd Vodafone Essar Digilink Ltd

LICENSE UAS License CMTS License UAS License UAS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License CMTS License 11

DATE 14-Dec-2006 29-Feb-2000 10-Feb-2004 25-Jan-2008 5-Oct-2001 25-Jan-2008 20-Jul-2001 25-Jan-2008 25-Jan-2008 30-Jan-2004 25-Jan-2008 12-Dec-1995

WEST BENGAL

SERVICE PROVIDER Dishnet Wireless Ltd Bharat Sanchar Nigam Ltd Bharti Airtel Limited Datacom Solutions Pvt. Ltd. Idea Cellular Ltd. Loop Telecom Private Ltd Reliance Communications Ltd Shyam Telelink Limited Reliance Telecom Ltd Tata Teleservices Ltd Unitech Wireless (East) Pvt. Ltd Vodafone Essar South Ltd

LICENSE UAS License CMTS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License UAS License

DATE 21-Apr-2004 29-Feb-2000 11-Feb-2004 25-Jan-2008 25-Jan-2008 25-Jan-2008 20-Jul-2001 25-Jan-2008 12-Dec-1995 30-Jan-2004 25-Jan-2008 23-Mar-2004

ADDRESSES OF ACCESS SERVICE PROVIDERS (AS ON 31.12.2008)

Aditya Birla Telecom Ltd. Aditya Birla Centre, A Wing, 4th Floor, S.K.Ahire Marg, Worli, Mumbai-400 030 Aircel Cellular Ltd and Aircel Ltd 5th Floor, Spencer Plaza, 769 Anna Salai, Chennai-600002 Allianz Infratech (P) Ltd. G-11, Sector - 11, Noida-201301 Bharat Sanchar Nigam Ltd. Bharat Sanchar Bhavan, Janpath, New Delhi-110001. Bharti Airtel Ltd. & Bharti Hexacom Ltd. Unitech World Cyber Park, Tower-A, 4th Floor, Sector-39, Gurgaon, Haryana
12

BPL Mobile Communication Ltd. & Loop Telecom Private Limited BPL Centre, Post Bag 9190, Mahim, Mumbai-400016. Datacom Solutions Pvt. Ltd. 7th Floor, VIPPS Centre, Masjid Morh, Greater Kailash-II, New Delhi-110048. Dishnet Wireless Ltd. 5th Floor, Spencer Plaza, 769 Anna Salai, Chennai-600002 HFCL Infotel Ltd. B-71, Phase-VII, Industrial Focal Point, Mohali -160055 Idea Cellular Ltd. 810, Kailash Building, 26, KG Marg, New Delhi-110001 Mahanagar Telephone Nigam Ltd. Jeevan Bharti Building, Connaught Circus, New Delhi-110001. Reliance Communications Ltd. 15th Floor, Vijaya Building, 17, Barakhamba Road, Connaught Place, New Delhi - 110 001. Reliance Telecom Ltd. Dhirubhai Ambani Knowledge City, Thane Belapur Road, Navi Mumbai-406709. S Tel Ltd. Flat No.103, 1st Floor, Eldams Square, Door No.12, Eldamms Road, Alwarpet, Chennai-600018. Shyam Telelink Ltd. 10th Floor, Tower-1, Jeevan Bharathi, Connaught Circus, New Delhi-110001 Spice Communication Ltd. D-1, Sector-3, NOIDA, UP

13

Swan Telecom Pvt. Ltd. Dynamix House, Yashodham, Gen. A.K. Vaidya Marg, Goregaon East, Mumbai-400063 Tata Teleservices (Maharastra) Ltd. Ispat House, B.G. Kher Marg, Worli, Mumbai-400018 Tata Teleservices Ltd. 10th Floor, Tower-1, Jeevan Bharathi, Connaught Circus, New Delhi-110001 Unitech Wireless Ltd, Unitech Wireless (East) Pvt. Ltd. Basement, 6, Community Centre, Saket, New Delhi-110017 Vodafone Essar Cellular Ltd. 1046, Avanashi Road, Coimbatore-641218. Vodafone Essar Digilink Ltd. C-48, Okhala Industrial Area, Phase-II, New Delhi-110020. Vodafone Essar East Ltd. Constantia Office Complex, 4th Floor, 11-UN Brahmachari Street, Kolkata-700017. Vodafone Essar Gujarat Ltd. 6th Floor, Sakar-II, Ellisbridge, Ahemadabad-380006. Vodafone Essar Ltd. Peninsula Point, Peninsula Corporate Park, Ganpat Rao Kadam Marg, Lower Parel, Mumbai 400013. Vodafone Essar Mobile Services Ltd. C-48, Okhala Industrial Area, Phase-II, New Delhi-110020. Vodafone Essar South Ltd. C-48, Okhala Industrial Area, Phase-II, New Delhi-110020 .
14

GSM RULES; BHARTI LEADS, ARPUS CRASH

GSM continues to be the ruling technology in India with 74.44% of the market share and 258.23 million connections by December 2008, up from 233.68 million in the September quarter. CDMA, which was touted to be the mass market technology is still lagging with 88.66 million connections and 25.56% of the market at the end of December 2008. It has been growing strongly, from 68.37 million in March 2008 to 74.36 million by June and 81.03 million in September. Bharti was the top mobile service provider in the country with a subscriber base of 85.65 million and market share of 24.69% in December 2008. Reliance was next with 61.34 million connections. Vodafone started its service in Madhya Pradesh, Himachal Pradesh & Bihar while Tata rolled out in Assam, North East & Jammu & Kashmir and Idea Cellular launched in Bihar. Blended ARPUs for CDMA and GSM connections in the country crashed along with the exchanges last year. GSM ARPU was Rs 261 in December 2007 and dropped to Rs 220 in 08, while CDMA ARPU fell from Rs 176 to Rs 111, a 37% decline. Average Outgo Per Minute: TRAI has taken up the average outgo per outgoing minute (Rental revenue + Airtime revenue per outgoing minute) as an indicator of tariff levels in the industry. It saw a marginal decline from Rs. 0.79 in September 2008 to Rs. 0.78 in December quarter.

CDMA

GSM

15

Important Tables - Comparisons

Table 1 : Top 10 telecom service providers by revenues :

Rank

Operator

Revenues 2006-07

Revenues 2007-08

Revenues 2008-09

Growth %

1 2 3 4 5 6 7 8 9 10

Bharti Airtel BSNL Reliance Vodafone IDEA Cellular Tata Comm TTSL MTNL Aircel TTML

17888 40135 14468 10565 4413 8857 5178 4923 1507 1422

26436 35296 18638 15477 6720 8263 5993 4729 2528 1730

36962 35167 22341 22224 10125 9963 6739 4487 3425 1323

39.8 -0.4 23.1 43.6 50.7 20.6 12.4 -5.1 35.5 7.8

16

Table 2: List of top 30 Telecom companies in India :

(Market valuations as on 20 MAR 2009. Source (ETIG) )

Company Name Bharti Airtel Reliance Communications Idea Cellular Tata Communications Tata Teleservices Spice Communications MTNL GTL GTL Infrastructure OnMobile Global HFCL Infotel ITI Him.Fut.Comm Astra Microwave Gemini Communications Avaya Global Shyam Telecom Nelco XL Telecom & Energy Limited Goldstone Infratech Ltd Nu Tek Kavveri Telecom Krone Communications Mobile Telecommunications Ltd Valiant Communications Pun.Communi. Nettlinx Aishwarya Telecom Ltd Interg.Digit Vital Communications

Market Cap in Crores 108066.23 32683.44 14368.92 13181.25 4393.06 4136.13 4044.6 2475.12 2210.49 1403.52 457.73 413.28 386.99 241.88 125.71 118.54 64.58 63.55 55.96 52.6 48.16 26.51 24.52 17.37 16.58 16.19 12.68 9.86 3.15 2.81

17

Table - 3: Top 20 telecom operators of the world :

18

Table 4: Telecom sector adjusted gross revenue and total gross revenue details

Total revenues of telecom sector reached 40444.66 crores. This includes both private and public sector. The adjusted gross revenue is 29725 crores. TRAI has released its quarterly report for the quarter ending on March 2009 and here is whats in store.

19

Table 5: 22 telecom operators and their revenues with license fee and spectrum charges

The average revenue per user (ARPU) of GSM is at 205 rupees and ARPU for CDMA it is at 99 rupees. Minutes of usage for GSM user is 484 minutes and for CDMA user is 352 minutes.

20

How IBM is helping Airtel?

Bharti Airtel is the leading telecom player in India and it became so by focusing on its strengths. It also knows who the expert is when it comes to building reliable IT systems. Airtel took the help of IBM to scale its operations quickly and stayed ahead of the competition. Airtel operates in all the 23 circles in India and has recently expanded to Sri Lanka. It operates in all verticals of landline, mobile and Internet. If you are the leading operator in the worlds fastest growing telecom market there will be risks. The biggest risk Airtel has is the competition which has reduced the Average Revenue Per User (ARPU). This risk is compounded when have a unfavorable regulatory working in favor of PSUs. How can Airtel stay competitive with all the pitfalls? It cuts costs by outsourcing IT operations and scales up faster than its competition. It does with the help of IBM - which knows best in dealing with a company growing exponentially. This Whitepaper from IBM explains what are the unique challenges Telecom operators in India face and how Airtel and IBM came together to build a better company. Few highlights from the paper :
1. 1. Ability to process 1.5 million new customers per month 2. Improved cross-selling and targeting and a more seamless, efficient total customer experience through end-to-end integration of customer-facing processes 3. Optimization of business processes and infrastructure through flexible, standardized integration framework 4. Outsourcing of technology enables Bharti Airtel to focus resources on growing the business 5. Flexible pricing model enables Bharti Airtel to avoid major increases in capital expenditures
21

The threshold of 1.5 million new customers per month is broken and Airtel is now processing 2 million new customers per month. I am sure IBMs systems are scalable. IBM took over a new outsourcing contract from Airtel. Bhartis independent tower business, Bharti Infratel has outsourced its IT operations to IBM. The deal is estimated to be 250 crores but in all likelihood that will cross. The $750 million outsourcing contract signed in 2004 has crossed $2.5 bn at the end of 2009.

There are several other things involved in a Airtel-IBM collaboration :

1. A $100 million service development platform for all its services. Think of it as value added services for mobile, DTH and broadband. 2. A $150 million deal for the IT operations of Airtels DTH and IPTV services. 3. IBM Daksh, IBMs BPO arm in India will be offering back office services for Airtels operations. 4. IBM also manages Airtels operations in Jersey and Sri Lanka. (source)

Most of the new operators have taken a leaf out of Airtels book. They are outsourcing IT operations before even rolling their network. PS 2 :This might be a little known fact. Bharti Airtel operates in the island of Jersey under its subsidiary Jersey Airtel. This was Airtels first overseas operations before Sri Lanka. It took a while for me to find the Island of Jersey. It is south of UK and north-east of France in the Atlantic Ocean. PS 1 : Who is the biggest software vendor for IT services in India? If you have guessed it as any Indian vendor then you would be so wrong. With close to 13% market share, it is IBM. How did that happen? IBM has the first mover advantage which coupled with gross neglect of Indian IT vendors on India played into IBM.

22

CONCEPT OF DATA RECOVERY RTOS AND RPOS

There are a number of tools in the market that are built to help you monitor and manage recovery time objectives (RTOs)/recovery point objectives (RPOs), but SMBs may not be able to afford one of those tools, or they may be much more than you need. The first step in identifying your RPO/RTO is to pay attention to design and then post-implementation testing. These elements are simple, so I recommend you invest some decent time here. Moreover, attention to design and testing are more necessary than ever before because the complexity of the data protection infrastructure is increasing, and consequently, so is the risk of a single component making your plan blow up. The potential chance of miscalculation in any step of the backup or restore process is rising, especially with optimized disk-to-disk (D2D) storage systems, deduplication in the backup software, continuous data protection (CDP) type technologies, application backups, snapshots, replicas, image- versus file-level backups and restores, and multi-tiered backup storage. Due to the complexity of these features, I recommend approaching your backup design with the following simplified process:

Identify and group the different types of recovery events you routinely run into, as well as those that you foresee as being important. This should be a fundamental component of setting recovery time objective and recovery point objective in the first place. Target RPO/RTO levels and groupings. With these different groupings in mind, you can target some RPO/RTO levels you want to design for. Since you don't yet know your cost, you'll start to evaluate the cost of these recovery time objective/recovery point objective levels in the next steps. As an example here, you may want to recover an email server to within five minutes of a crash (RPO), and you may want to get it there in an hour. But for file servers, or SharePoint servers, the story may be entirely different. If you have 10 or 50 applications, you probably don't want to design to 50 different RPOs and RTOs, so figure out what makes sensible groupings for you so you're only designing to a few sets of RTOs/RPOs. Use published speeds and feeds to design your backup infrastructure to deliver to your most aggressive RTO/RPO goals. Design your backup jobs and asses their impact on your recovery point objectives. For example, if you're trying to protect data on two email servers offsite with a one-hour RPO, then your bandwidth will have to be sufficient to replicate your hourly data change
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within an hour, and write it to disk. If you're using post-process deduplication, and replicating deduplicated data that doesn't replicate until after it is fully deduped, then you may need a solution that can replicate the full data set in 30 minutes, because it may spend 30 minutes performing deduplication. Furthermore, you have to carefully review speeds and feeds, and draw out how your data is moved to a fully protected state so you can assess each step of the process. Use your groupings of recovery events and RTO/RPO goals to examine each recovery scenario. Look at how they impact each other and if those recovery tasks are run simultaneously. For example, if your email server and file server each crash, and you run your tape infrastructure at full speed for an hour to recover your mail server, then you're not going to be able to use that tape drive until after that hour to restore your file server. Evaluate how the solution you designed actually performs with a copy of your data. Where your vendor makes this impossible to do short of a full-blown implementation, you should look for third-party validations. You want something from a credible and well-rounded third party that has the expertise to understand and translate results into something meaningful. Also, the third party must be willing to bend to the demands of a vendor to inflate results or claims. Understand this will be synthetic testing, but the right third party will make these test validations representative of, or easily translated for a number of different situations.

With all of this in hand, you'll have a pretty good understanding of what your starting recovery time objective/recovery point objective is, and you can use this as a baseline to understand the impact of data growth, and/or changes in processes over time. Irrespective of the size of your organization, you should document this and restrain yourself from making changes to backup jobs, execution order, or other aspects of your protection processes without doing a full review of what might be impacted, and then documenting the new state of affairs. By doing so, you can keep a pretty good eye on what type of recovery objects you are capable of as your organization grows and changes. In regards to the tools to use, the tried and true data protection management (DPM) products all play here -- including Aptare Inc., Bocada Inc., EMC Corp's WysDM and Tek-Tools. All of those products can offer baseline assessments of your key data protection metrics, and will deliver pretty good capabilities around assessing RTOs. There may be more differentiation between them in how well they handle RPO, especially if you're using multiple protection technologies like snapshots, replicas, virtual server proxies and more. In my assessment, they will vary most in how proactively they can manage the data protection practice, including prediction of future errors and issues before they happen, and in making recommendations on how to correct errors

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