http://sappractices.

com/sap-business-suite/crm/ Customer Relationship Management - Customer Relationship Management is implementing a strategy across all touch-points of the company that aim to improve how the business deals with customers by knowing their preferences. Be it in Sales , acquiring leads, working on opportunities.. creating quotations until sales closure.. it also involves helping Support personnel with information from Support Contracts, Service Requests,etc. Important and common T-codes in SAP CRM CRMBS02 CRMBS03 CRMBS42 CRMBS43 CRMBS52 CRMBS53 CRMBWST CRMBWTARGETS Maintain Status Profiles Display Status Profiles Maintain Status Selection Profiles Display Status Selection Profile Maintain Authorization Keys Display Authoriztaion Key Genertd DataSource for BW Status Obj Release Data Target for BW Upload

CRMBW_CIC_ATTRIBUTES BW Key Figures for CRM CRMCACTARC Archiving Control CRM Activity CRMCPRMSG Configure Customer-Specific Messages CRMCUSTOM Monitoring Middleware System CRMC_ACTION_CONF Configure Action Profile CRMC_ACTION_DEF Define Action Profile CRMC_ACTION_JOB Action Monitor CRMC_ACTION_PRINT Configure action profile (old) CRMC_ACTION_WIZARD Action for Definition via Wizard CRMC_ACTIVITY_H Customizing Maintenance Activity CRMC_ACT_CATEGORY Cust. Maint. Activity: Category CRMC_ACT_OBJ Cust. Maintenance Activity: Goal SAP CRM enables clients to maintain customer data centrally and allows the employees to access information from any department. Sales employees can access all the available information and therefore provide top quality customer service. The SAP CRM course we offer will cover the complete SAP CRM module to certification level, allowin the student to implement, update, troubleshoot and

maintain high capability SAP CRM systems across a range of business sizes. SAPs growth in the SME market makes this an ideal time to learn SAP CRM and improve your companys customer relationship management. SAP MM Implementation Configuration Points CRM basic data Business partner Organizational model Product master Customizing settings for each object CRM business transactions Overview of generic functions in business transactions Activity management Customizing for these objects Process control and determination Partner determination Actions Overview of pricing in CRM CRM billing Basics concepts of CRM middleware Introduction in People-centric CRM (PC UI) SAP CRM Course Content Overview of the CRM Solution Fundamentals and architecture of SAP CRM SAP CRM Marketing SAP CRM Web Channel (E-Commerce) SAP CRM Partner Channel Management SAP CRM Sales SAP CRM Interaction Center SAP CRM Service SAP CRM Field Applications SAP CRM Analytics Implementation & operation of SAP CRM CRM Customizing Fundamentals CRM basic data Business partner

Organizational model Product master Customizing settings for each object CRM business transactions Overview of generic functions in business transactions Activity management Customizing for these objects Process control and determination Partner determination Actions Overview of pricing in CRM CRM billing Basics concepts of CRM middleware Introduction in People-centric CRM (PC UI) CRM Middleware Introduction to the CRM architecture and CRM Middleware Connecting an SAP back-end system to an SAP CRM system: CRM Middleware / Administration Console Messaging BDoc Initial load / delta load / request load Data flow, configuration and monitoring Connecting an external system using the XIF adapter Business Warehouse adapter Groupware adapter SAP CRM User Interface SAP CRM User Interface Overview UI Concept Business Roles Navigation Bar Customizing and Transaction Launcher Architecture UI Configuration Easy Enhancement Workbench and Application Enhancement Tool Component Enhancement Concept Skin Configuration